Firmware Upgrade Procedure

Web Configuration Procedure

Polycom equipment
VVX Series
Series Sound IPXXXX
Objective:

The purpose of this document is to clearly and simply inform about the
steps to follow for upgrading the firmware of Polycom VVX-310, 410 series devices
510, SoundStation 7000 and 6000, SoundPoint IP331 and 335, as well as WEB configuration
of the telephone equipment for their registration on the Broadsoft platform.

Team and Software

To carry out this task it is necessary to have software previously installed on the PC.
The laptop that they will use, which functions as a DHCP and TFTP server, is recommended.
use TFTPd32 or any other that performs these functions

As for the equipment, it is recommended to have a switch, preferably PoE or alternatively

a hub, if the second one is used, it will be necessary to have the necessary eliminators to be able to
energize the different phone models that are to be updated.

Download the firmware corresponding to the equipment model to a folder on the PC.
Update. For the VVX series devices, the version tested by Broadsoft Operations is 5.7.0;
For the SoundStation and SoundPoint devices, the Boot version is 4.1.0, for the IP6000 and
The IP7000 firmware is version 4.0.14 and for the IP331, IP335 the firmware version is 4.1.1.

Note: For the SoundStation and SoundPoint devices, it is necessary to first load the version of
Boot and then load the Firmware, this does not apply to the VVX series.

UTP Ethernet cables for physical connections of different devices.

Eliminators for phones if necessary

Connection Diagram

Procedure
1.- Connect via a UTP cable an Eth. port of the switch to the network port of the PC or Laptop
Top. On the PC, set a static IP, as shown in the following image.

Note: the IP shown is for example purposes, any other can be configured.

2.- Connect the telephone equipment from its LAN port to an available port on the switch.
through UTP cables. If the switch is PoE, the devices will power on directly, if not
Yes, it will be necessary to have adapters to connect each of the devices to the electrical current.
telephone equipment.
3.- On the PC, perform the following configuration in the TFTPd32 software, the startup screen is the
next:

Select the Settings option, the following screen will open, then select the
DHCP option.
Configure the following parameters:

• IP pool start address: [Link] (IP address from which the allocation will start)
directions to the telephone equipment.
• Size of pool: 10 (number of addresses to be assigned)
• Def. router (opt.3): [Link] (IP address of the PC that functions as a server of
DHCP
• Mask (opt.1): [Link] (24-bit subnet mask)
• Select the Persistent leases option
• Select the option Bind DHCP to this address

Once you have this configuration, select Ok to save the settings.

Then on the main screen select the option at the top right
Browse here to select the folder where this content, the Boot or Firmware version, is located.
It will be loaded onto the equipment depending on the model.
Important note: you must be careful with the firmware that will be loaded as it is different.
for the VVX series devices and for the SoundStation, it is necessary to perform the upgrade by
separate.

4.- It is recommended to bring the telephone equipment to default values, this is done by
next form:

• Disconnect the equipment from the network port or power supply to turn it off.
Our case is a VVX series phone, the same applies to the other models.
• Connect the equipment to the network port or to the power supply, the reboot cycle will start.
telephone.
• When the screen shows Starting application, press the Cancel option.

• The following screen will appear later.

• Next, the following will be displayed on the team:

 • At this moment, the keys 1, 5, 3 must be pressed at the same time.
resetting an IP 6000, IP7000, IP331, IP335 device, the keys to press at the same time
are 1, 3, 5, 7 or 6, 8, *) on the phone keyboard, this is to indicate to the team that you
Do you want to restore it to default values? Next, the following screen will appear.

The password preloaded on the device is 913726485 (or 456), select Ok, the device will start.
with its reset.

Once it has been reset, it is necessary to configure the following parameters in the
telephone

1. Select the Home button on the phone.

2. Next, select the option of [Link].
3. Select the Advanced option.
4. The system will ask for a password which is 456
5. Select option 1 Administration Settings
6. Select option 1 again Network Configuration.
7. Select the Provisioning Server option.
8. Select DHCP Menu.
9. In the Boot Server option, change to the Static option, select Back.
10. On the Server Type select the TFTP option.
11. In Server Address put the IP that was configured for the machine that will operate as
TFTP server.
12. Select Back until the Save Config option appears and select it.

The phone will restart and search for the TFTP server to load the new firmware.

In the TFTPd32 software, in the DHCP option, the addresses that have been assigned will appear to
the different devices according to their MAC address. It will also show the
progress of the transfer of the new firmware to the phone as shown below.
Once the new firmware finishes loading, the device will restart and display its screen of
default start.

To verify that the firmware change was successfully made on the device, follow the
next steps.

➢ Select the Home key on the phone.

➢ Select the Settings option.
➢ Select option Status.
➢ Select option Platform.
➢ Select option Application.
➢ Select the Main option.

The information about the new firmware version that was uploaded to the device will be displayed.

Notes:

For the IP6000 and IP7000 teams, it is necessary to load two files, the first is the boot and the
the second is the firmware.
Web configuration

Having the phone and the PC connected to the switch, check on the TFTPd32 screen which IP is assigned to it.
I assign through the phone's MAC.

Open a browser and enter the IP of the phone you want to configure by prefixing https://
is shown below.

Select the Advanced option and then the Add exception option.

Later, another screen will appear, select Confirm Security Exception.

Immediately after, the WEB screen of the device you wish to configure will be displayed.
The access password is 456.

The home screen is as follows:

Select the option Settings and then Provisioning Server, the following will be displayed
screen.

Change the following parameters:

➢ HTTPS
➢ Server Address: depending on the model of the equipment, it is the address that is entered, to
continuation, the different options are shown.

For Metrored platform:

✓ No text provided for translation.

✓ Link provided does not contain any translatable text.
✓ The provided input is a URL and does not contain translatable text.
✓ Unable to access or translate web content.
✓ Invalid input. Please provide text for translation.
✓ Invalid input. Please provide text for translation.
 ✓ Invalid URL provided, unable to translate.
✓ Unable to retrieve or translate the content from the provided URL.

For Nubestel platform:

➢ The provided text is a URL and does not contain translatable content.
➢ The provided link does not contain translatable text.
➢ Invalid input. Please provide text for translation.
➢ Unable to access or translate content from the provided URL.
➢ Invalid input, please provide text for translation.
➢ Invalid input: The provided text is a URL and does not contain translatable content.
➢ The provided text is a URL and cannot be translated.

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Uc!0ud

In the DHCP option, change the Boot Server option to Static.

The changes are shown below for our example of a VVX-500

Again in the main menu select Settings, then Network and finally
Ethernet.
Once inside this option, select VLAN Settings and enter the VLAN ID that you
correspond to this service, for our example the ID 138 was entered.

Having completed these steps, select the Save option; the system will ask if
we want to save the changes, press the Yes option. The phone will restart and will now be
it is necessary to connect it to the client's network for it to register and start working.

Manual Configuration

The equipment configuration can be done manually, as described below.

the steps to follow, whether having the equipment with factory values or having a configuration
previously loaded
 1. Select the Home key on the phone.
2. Next, select the option of [Link]..
3. Select the Advanced option.
4. The system will ask for a password which is 456 or 913726485.
5. Select option 1 Administration Settings
6. Select option 1 again Network Configuration.
7. Select the Provisioning Server option.
8. Select DHCP Menu.
9. In the Boot Server option change to the Static option, select Back.
10. In Server Type select the HTTPS option.
11. In the Server Address, enter the URL that corresponds to the model of the device. In this
serious case: [Link]
12. Select Backy select Ethernet
13. Next, search and select the VLAN Menu option.
14. Within this menu, select VLAN ID and enter the corresponding number,
selectAccept.
15. Select Back until the Save Config option appears and select it.

League for downloading firmware for VVX and IP6000 devices, as well as TFTP32 to use it as
TFTP server and DHCP Server

Unable to access external links or content.

END OF PROCEDURE