VeRA Connection Guide for

non-Wells Fargo-owned PCs - v.9.2

4/8/20
Table of contents
Restrictions using VeRA .............................................................................. 3
Ensure you and your device are VeRA ready ............................................... 3
Download and install the Soft Token on your mobile device ........................ 4
Download and install the Soft Token on your iOS Device ................................ 4
Download and install the Soft Token on your Android Device .......................... 8
Activate the RSA SecurID Soft Token and Set a PIN .................................. 13
Connect to VeRA........................................................................................ 15
Select your environment and complete log in: VDI or Citrix MyApps ......... 17
Log in to your LIVE Client VDI or LIVE Client Shared Desktop ........................18
Log in to Citrix MyApps (GRUE) ..................................................................20
Additional Information .............................................................................. 21
Disconnect from VeRA Pulse Secure ............................................................21
Connection time limitations .......................................................................21
VeRA account usage and activity requirements ............................................21

 This document contains instructions for using the Pulse Secure software on a non-Wells Fargo-owned PC to
remotely connect to the Wells Fargo network using Versatile Remote Access (VeRA).

 This guide is only approved for Wells Fargo team members, authorized contractor resources and those
external consultants (a.k.a. vendors) who are part of this initiative.

 Please note that the more-common remote access connection method for Wells Fargo team members, MyED,
requires the use of a Wells Fargo PC. Access through VeRA is more restrictive because a personally owned or
non-Wells Fargo-owned (non-managed) PC is used.

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Restrictions using VeRA
 Wells Fargo does not authorize printing when connecting to the Wells Fargo network through VeRA.

 Cut and paste from inside the VeRA environment to your local workstation is not allowed.

 You cannot access local files on your C: drive or other drives on your device in a VeRA session.

 You cannot interact with local applications on your PC while connected using VeRA.

Ensure you and your device are VeRA ready

Before you can successfully connect with VeRA, you must have the following:

 A VeRA ID and SecurID token (should be requested for you)

 The phone number for the help desk that your Wells Fargo team uses
 An active Internet connection established by your non-Wells Fargo-owned PC
 A non-Wells Fargo-owned PC that can be configured to work with Wells Fargo’s VeRA solution.
1. Windows platform: Only Windows 10 is supported via this connection guide.
2. Supported browser: Most relatively current versions should suffice.
 Microsoft Internet Explorer or Edge
 Firefox
 Chrome
3. Supported antivirus software:
Your computer must be running approved antivirus software with up-to-date antivirus pattern files and security
patches. The scan must detect a supported antivirus product must meets these three basic requirements:
o Real-time protection must be running.
o The antivirus product must support your operating system version.
o The antivirus product must be on the Recognized Antivirus Page. The person who provided your PC
should have verified this step.

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Download and install the Soft Token on your mobile device
Follow the instructions applicable to the mobile device you will be using:
 iOS Device
 Android Device

Download and install the Soft Token on your iOS Device

You will receive a secure email from [email protected], sent to the email address you provided that is accessible from
your iPhone.
Note: Each mobile device is unique and has its own default settings. The outlined steps below may not be your exact
experience. When in doubt, follow the prompts on your mobile device. Icons and pictures may differ slightly depending on
your device.

Action Illustration

1. Open your personal email on your iPhone, then

locate the secure message from
[email protected].

2. Open the email and tap on the ‘Open Message’

button.
You may receive a confirming message.

4 VeRA Connection Guide for non-Wells-Fargo-owned PCs

 Action Illustration

3. A Register Account message will appear. To

proceed, you must create a password that is at
least 8 characters in length and must meet 2 of
the following conditions:
 Contains both alphabetic and numeric
characters
 Contains both uppercase and lowercase
characters
 Contains at least one special character,
such as: ~!@#$%^&
Note: This password will only be used again if
you need to open another ZIX secure email.
4. Re-enter the password, and tap on the ‘Register’
button.

5. The email message will open with instructions for

downloading the RSA SecurID token application
to your mobile device. The instructions are
described here.

6. Tap the App Store icon.

5 VeRA Connection Guide for non-Wells-Fargo-owned PCs

 Action Illustration

7. Search for and select RSA SecurID Software

Token.

8. Install the RSA SecurID Software Token

application on your phone.
Tap GET and INSTALL, then OPEN.

9. A license agreement screen will appear. Review

the content and tap Accept.

10. A Welcome screen will appear.

11. Return to the ZIX email message. Highlight the

entire link in the email that appears to be a
hyperlink so you can copy it. We suggest that you
hold your phone sideways to view in landscape
mode. Make sure you coy the complete link from
beginning to end by sliding the highlighting left
and right to copy the complete link.

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 Action Illustration

12. Return to the RSA SecurID app that you just

installed on your phone. Tap on the + sign in lower
left corner. Select "Enter Link".

13. Paste the link into RSA application “Enter Link”

screen in the white space provided. Tap on the
Submit button.

14. “Token successfully imported” message will be

displayed. Tap on OK.

15. The tokencode will display in the app.

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Download and install the Soft Token on your Android Device
You will receive a secure email from [email protected], sent to the email address you provided that is accessible from
your Android device.
Note: Each mobile device is unique and has its own default settings. The outlined steps below may not be your exact
experience. When in doubt, follow the prompts on your mobile device. Icons and pictures may differ slightly depending on
your device.

Action Illustration

1. Open your personal email on your iPhone, then

locate the secure message from
[email protected]

2. Open the email and tap on the ‘Open Message’

button.
You may receive a confirming message.

8 VeRA Connection Guide for non-Wells-Fargo-owned PCs

 Action Illustration

3. A Register Account message will appear. To

proceed, you must create a password that is at
least 8 characters in length and must meet 2 of
the following conditions:
 Contains both alphabetic and numeric
characters
 Contains both uppercase and lowercase
characters
 Contains at least one special character,
such as: ~!@#$%^&
Note: This password will only be used again if
you need to open another ZIX secure email.
4. Re-enter the password, and tap on the ‘Register’
button.

5. The email message will open with instructions for

downloading the RSA SecurID token application
to your mobile device. The instructions are
described here.

6. Tap the Play Store Android icon.

9 VeRA Connection Guide for non-Wells-Fargo-owned PCs

 Action Illustration

7. Search for and select RSA SecurID Software

Token.

8. Install the RSA SecurID Software Token

application on your phone.
9. Tap INSTALL.

10. Tap OPEN.

11. A license agreement screen will appear. Review

the content, check the “I have read” box, and tap
Continue.

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 Action Illustration

12. A Welcome screen will appear.

13. Return to the email with instructions. Find what

appears to be a hyperlink and click on the link.

14. Tap and hold the hyperlink to get the dialogue box
to appear. Select “Copy link text.”

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 Action Illustration

15. Return to the RSA SecurID app that you just

installed on your phone. Tap on the “+ Import
Token" in lower left corner.

16. Paste the link into RSA application “Enter

Activation Code” screen in the white space
provided. Tap on the OK button.

17. An Import Success message will open to indicate

that the token was successfully imported. Tap OK.
The token will display a tokencode.

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Activate the RSA SecurID Soft Token and Set a PIN
Action Illustration
1. On your non-Wells Fargo-owned
PC, open a browser and go to
https://vera.wellsfargo.com.
2. When the VeRA help portal page
loads, a 'Warning' popup will appear
with a short legal notice. Read and
click on Accept.

3. The main VeRA page will load.

4. Go to the SUPPORT section and
click on ‘Activate My Token’.

5. On the Activate My Token screen,

perform the following:
a. Type your VeRA ID (aka your
LAN ID or U#) into the
‘Employee ID’ field.
b. Type the numbers displayed in
your RSA Soft Token App into
the ‘Token’ field.
iOS Android
c. Click ‘Activate’.

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 Action Illustration
6. The “New PIN Required” screen
appears.
a. Create and type a new eight-
character PIN in the ‘New PIN’
field. Your PIN should be eight
characters in length and contain
a combination of both letters and
numbers.
b. Retype it in the ‘Confirm PIN’
field.
c. Click ‘Save PIN’.

d. Verify by reading that your new

PIN has been saved.
Wait two minutes to allow your
PIN change to reach all servers.

e. Type your VeRA ID (aka your

LAN ID or U#) into the
‘Username’ field. then your PIN +
the number displayed on the
SecurID token in the PIN +
Token field, then click Confirm
PIN + Token.
Click ‘Confirm PIN + Token’.
7. The ‘Welcome to the Activate
Your Token’ screen appears.
Note: If you encounter an error,
wait another minute and try again.

8. You have completed the token

activation process and may now
close this window.

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Connect to VeRA
This procedure contains instructions for connecting to VeRA Pulse Secure.

Action Illustration

1. In your Start menu, launch the Pulse Secure

client by going to:
All apps > Pulse Secure > Pulse Secure.

2. Click Connect on the VERA connection.

Note: Select the VeRA-UAT connection option

only if you are specifically instructed to do so
in a troubleshooting situation.

3. Read the notification and click Proceed.

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 Action Illustration

4. Log in to Pulse Secure with your VeRA

credentials and click on Connect.

 User Name: your VeRA ID (aka your LAN

ID or U#)

 Passcode: Your PIN + SecurID tokencode

5. When you are connected, your approved VeRA

access solution will be applied. You will see a
Windows notification that will disappear
quickly.

6. Your successful connection will also be

indicated by the green check mark.

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Select your environment and complete log in: VDI or Citrix MyApps
For the final login steps, you must follow the proper instructions for the environment established for you. You will choose
one or the other, not both:

 If you have been provisioned with a LIVE Client VDI (Virtual Desktop Infrastructure) or LIVE Client Shared
Desktop, follow the directions below in Log in to your (VDI.

 If you do not know what a VDI is, then you probably do not use one and should follow the directions farther down
in Log in to Citrix MyApps (GRUE).

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Log in to your LIVE Client VDI or LIVE Client Shared Desktop
This procedure contains instructions for logging in to your LIVE Client VDI or LIVE Client Shared Desktop.

Action Illustration

1. Open your browser and go to

https://myworkspace.wellsfargo.com/Citrix/LI
VEClientWeb/.

2. If you see a certificate error, please Ignore and

continue to the website.
Chrome: Click on the Advanced Box, choose
“Proceed to myworkspace.wellsfargo.com
(unsafe).”
IE and Edge: If you see "Site is not secure",
click on “More information” and click on “Go
on the web page (not recommended).”

3. The login screen will open. Use your AD-ENT

credentials to log on.

 User Name: your LAN ID (aka your U#)

 Password: Provided with your AD-ENT ID

4. The VDI assigned to you will appear as an icon.

Click the icon to open it, click Open again, then

read and accept the disclaimer by clicking OK.

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 Action Illustration

5. The VDI login screen will open. Use your AD-

Ent credentials to log on.

 User Name: your LAN ID (aka your U#)

 Password: your AD-ENT password

Note: If you do not have an assigned VDI

yet, you will see this message: There are no
resources currently available for this user.

6. For a first-time login, you might see a number

of notifications indicating that software is
being updated. You can close those windows
upon completion.

7. Your VDI will appear. Click on the applications

needed to accomplish your work.

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Log in to Citrix MyApps (GRUE)
This procedure contains instructions for logging in to Citrix Workspace / MyApps / GRUE.

Action Illustration

1. Open your browser and go to

https://myapps.wellsfargo.com.

2. The Citrix login screen will open. Use your AD-

ENT credentials to log on.

 User Name: your LAN ID (aka your U#)

 Password: Your AD-ENT password (the
same one used to log in to your work
computer)

3. The Citrix Workspace screen will look

something like this. Proceed with using the
applications available to you.

4. If you intend to use more than one application

simultaneously, wait for the first application to
open completely before clicking a second icon.
Applications must launch on the same Citrix
server to be able to share screens and copy
and paste between each other.

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Additional Information
Disconnect from VeRA Pulse Secure

When you are done with your work for the day, right click on the Pulse client icon in the system tray,
select your VeRA connection, and select Disconnect.

Note: Always shut down your computer completely before traveling with it, to ensure the encryption security is in place
and to prevent premature wear on the hardware components.
Protect your SecurID token. If your device that contains the token is lost, contact Technology Connection immediately.

Connection time limitations

The Wells Fargo Security Policy limit for remote VPN connection is 12 hours. VeRA is intended to be used for short periods
of time. You should connect, complete the work you need to do and then disconnect. If you anticipate needing a long,
uninterrupted connection time, simply log off and log right back in to reset the 12-hour timer.

VeRA will disconnect a session after 10 minutes of inactivity. As long as there is network activity through the features of
VeRA you are using, the connection will remain active.

VeRA account usage and activity requirements

A Wells Fargo VeRA account is disabled after 90 days of inactivity. Accounts will be deleted after 120 days of inactivity. If
your account has been disabled or deleted, please contact Technology Connection for assistance.

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