Operations Team Leader Reports to Operations Team leader/ Deputy Depot Night
manager/Warehouse manager
Role Purpose
Function/Region/Team Applicable to all
A Operations team leader is responsible for supervising the day to day activities of team members, to ensure
operations run seamlessly. He/she is always on ground to monitor and evaluate the performance of workers Grade/Level LL1
and ensure that work equipment is available. As the one in charge, the warehouse leader plays a managerial
No of Direct Reports ?
role on the work site, overseeing the welfare, and productivity level of all workers. They ensure that the work
environment is healthy and possible for workers to carry out their duties without subjecting themselves to Total Headcount ?
any harm or danger. They assign each worker to specific tasks based on the specialization for maximum
Key Stakeholders Operations Team Leader, Manager / Deputy
output. Team leaders makes it a priority to assess the performance of workers under them in order to identify Manager,
areas that need to be perfected for the purpose of achieving best results for their warehouses.
Budget Responsibility N/A
Key Accountabilities – Operations Scorecard Safe & Compliant
• Monitor and Drive efficiency Deliverables Deliver of the numbers
• Challenging any deficit to standard KPI & Service Targets
• Training all Members People Basics
Housekeeping Maintained
• Accurate tracking of Overtime and Attendance ( Holidays and Sickness) Continuous Improvement Actions
• Facilitate between Operatives and Managers
• Housekeeping to a Excellent standard
• Holding Daily huddles – Sharing information with the teams
Experience & Skills
• Demonstrable flexibility to undertake a variety of warehouse duties in a
Key Accountabilities – Compliance
fast paced warehouse environment
• Driving CI within the department
• Maintain the Company’s health, safety and security standards whilst ensuring that standard operating • Tenacious and effective approach to meeting and exceeding targets and
procedures are adhered to all documents are filled in correctly as required delivering an outstanding client experience
• Carryout investigations on Incidents and review how to reduce – improve potential issues • Excellent oral and written communications skills including:
• Deliver against company scorecard KPI’s and objectives ensuring high productivity and efficiency. • The ability to engage and build rapport with stakeholders
• Maintain and confirm all documents are correct and ready for any audits (Internal and External ) • Communicating information in a clear and commercial manner
• Adapting style and content for different audiences
• Adaptable, positive and effective when working with ambiguity and
Location specific accountabilities – Identified during recruitment processes.
changing commercial drivers
• Requirement to drive a 3.5 Tonne Delivery Van to customer sites (Dependant on area)
• Delivering Newspaper and Magazines to customers ( Dependant on area ) • Able to work at pace whilst maintaining an accurate, high quality output
• Flexible to work in many areas – different shifts with required notice. ( Dependant on the house) • Highly organised with a well-developed approach to prioritisation
• Managing warehouse in compliance with company’s policies and vision • Ability to develop and train operators in a consistent and review their
• Overseeing receiving, warehousing, distribution and maintenance operations progress feeding back in
• Setting up layout and ensure efficient space utilization
Location specific requirements
• Full UK Driving license – (only for positions where driving is applicable)
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