Class 11

Subject :- Employability skillsRaj gupta

1. Paralanguage is an example of communication. (Non-verbal)

2. Full form of GIM is Green India Mission.

3. Aggressive, passive, assertive, and expressive are all communication styles.

4. The main objective of the National Solar Mission is to continuously fulfill India’s energy
needs.

5. Your father's sister is your aunt.

6. Working together is called teamwork.

7. Standing straight indicates self-confidence.

8. To receive information from the speaker, we use the skill of listening.

9. To share documents and files, we send emails.

10. The shortcut key to save a document is Ctrl+S.

11. Your mother or father's sister is your aunt.

12. Greetings are of two types.

13. The full form of ICT is Information and Communication Technology Skills.

14. Grooming means cleanliness.

15. The word communication is derived from the Latin word communicare.

16. Gestures and body language are not used in verbal communication.

17. Hygiene is of two types.

18. Personal hygiene is a habit of keeping oneself clean.

19. Self-motivation means motivating oneself.

20. Your uncle’s children are your cousins.

21. Your mother’s brother is your maternal uncle.

22. To create a new document, we use the shortcut key with button N.

23. Dressing and grooming affect how others perceive you.

24. There are six steps to building networking skills.

25. If a footer is inserted on one page, it will appear on all pages.

26. The government makes policies for the Indian economy.

27. The objective of Swachh Bharat Abhiyan is to clean Indian cities, towns, and villages.
28. A speaker can send a message through speaking.

29. A good example of verbal communication is face-to-face conversation.

30. While communicating verbally, we should use simple words.

31. A positive expression of the face is nodding while listening.

32. Good evening is a formal greeting.

33. When you meet your friend at a shop, you can say hi.

34. A group of numbers or letters used by the post office to identify an area is called a postal
code.

35. Questions that can be answered with yes or no are called closed-ended questions.

36. Your spouse’s father is your father-in-law.

37. Studying or working without trying to make others happy is called self-motivation.

38. Motivation can be internal or external.

39. You can create resumes and posters using a word processor.

40. Undo, copy, and paste are edit commands.

41. Page magnification can be changed using the zoom bar.

42. In the status bar, on the left, you can see page numbers and word count.

43. The File menu contains the commands Save, Print, and Close.

44. The shortcut to save changes made in the file is File > Save.

45. The shortcut to close a document is File > Close.

46. The shortcut to print a document is File > Print.

47. To replace a word throughout the document, use the Find and Replace option.

48. To run spell checker in LibreOffice Writer, use the Tools > Spelling option.

49. The shortcut to open the spell checker is F7.

50. To correct all spelling errors at once, use the Correct All option.

51. To insert a table in LibreOffice Writer, use the shortcut key Ctrl+F12.

52. To create a numbered list, use the shortcut F12.

53. If you insert a footer on one page, it will appear on all pages.

54. Page number, date, and title can all be added in the header.

55. When you start recording a document, all changes are shown in colored text. This statement
is true.

56. In 'track change' mode, if you delete something, it won’t disappear but will be marked with a
line.
 57. Track changes are suggestions. To make changes permanent, you must accept them.

58. Using chemical fertilizers will not help the Indian agricultural sector.

59. Sustainable development will promote the Indian economy.

60. Balancing economic, environmental, and social needs is the main goal of sustainable
development.

61. The government makes policies for the Indian economy.

62. The use of new technologies plays a key role in the Indian economy.

63. Government, social workers, and individual citizens are all responsible for the Indian
economy.

Unit 1: Communicational Skills

Q1. Define communication skills.
Ans: The word communication is derived from the Latin word communicare, meaning exchange of
information. When two or more individuals convey their thoughts and feelings using any medium, it
is called communication skills.

Q2. Identify the elements of communication.

Ans: The elements of communication are:

• Sender – The person initiating the communication

• Message – The information to be conveyed

• Channel – The medium used for communication

• Receiver – The person receiving the information

• Feedback – The receiver’s acknowledgment and response

Q3. Draw a communication chart showing all elements.

Ans:
Three essential components of communication:

• Sending the message

• Listening

• Giving feedback

Q4. Factors Affecting Our Perspective in Communication

Answer:
Factors influencing our communication perspective include:
 • Language: Use of wrong words, unfamiliar language, or lack of detail can hinder
communication. For example, if one person only understands Hindi and the other speaks
only Chinese, language becomes a barrier.

• Perception: It is the brain’s ability to interpret what we see.

• Preconceived notions: These can act as barriers to communication.

• Emotions: Lack of interest or distrust in others can affect communication.

• Environment: Noise or disturbances in the surroundings can make communication difficult.

• Culture: Gestures or symbols can have different meanings across cultures, which can create
confusion.

Q5. Define Communication Skills

Answer:
The word communication is derived from the Latin word communicare, meaning exchange of
information. When two or more individuals use a medium to convey their thoughts and emotions, it
is known as communication skills.

Q6. Explain Verbal Communication Method

Answer:
Verbal communication means sharing information through words. This is the most common form of
communication. It is important because if the right words are not used, misunderstandings may
arise, and the intended message may not be conveyed effectively.

Q7. Types of Verbal Communication

Answer:

1. Interpersonal Communication: Takes place between two individuals; can be formal or

informal.

2. Written Communication: Involves writing words in forms such as letters, reports, manuals,
SMS, and social media chats. It can involve two or more people.

3. Small Group Communication: Occurs when more than two people communicate, each
participant can interact with others.

4. Public Communication: Happens when one person addresses a large audience.

Q8. Explain the 7 C’s of Communication

Answer:

1. Clear: Be clear about what you want to say.

 2. Concise: Use simple and brief words.

3. Concrete: Use facts and specific words.

4. Correct: Use correct grammar and spelling.

5. Coherent: Your words should make sense and be relevant to the topic.

6. Complete: Provide all necessary information.

7. Courteous: Be respectful and honest.

Q9. How to Speak Publicly with Confidence Using the 7 C’s

Answer:

• Preparation: Think about your topic and what your audience should know.

• Practice: Rehearse in front of a mirror or by yourself.

• Presentation: Begin speaking with confidence.

Q10. Importance of Non-verbal and Visual Communication

Answer:
Non-verbal Communication:

• 55% of daily communication is through body gestures, face, and hands.

• 38% is through voice, tone, and pauses.

• Only 7% is through words.

Visual Communication:

• Doesn’t require a specific language to understand.

• Easy to interpret and universally recognized.

• Examples: No entry signs, No parking, Danger warnings, CCTV monitoring, No mobile

phones, Under construction signs.

Q11. Types of Non-verbal Communication

Answer:

1. Facial Expressions: Show emotions like happiness, sadness, anger, etc.

2. Posture: Indicates confidence (straight) or weakness (slouched).

3. Gestures: Movements of body parts conveying messages (e.g., biting nails due to
nervousness).

4. Touch: A firm handshake shows confidence.

 5. Physical Distance: Reflects intimacy or closeness during communication.

6. Eye Contact: Indicates attention and connection.

7. Paralanguage: Includes tone, pitch, and volume (e.g., fast speaking shows excitement, slow
shows sadness).

Q12. Draw Common Signs Used in Visual Communication

(Note: Since this is a text-based format, illustrations cannot be provided directly. However, these signs
include:)

• No entry

• No parking

• Danger sign

• CCTV in operation

• Construction work ahead

• No mobile phones

Q13. Define Phonetics

Answer:
Phonetics is a branch of linguistics that studies the sounds of human speech. It involves the physical
properties of speech sounds, their production, hearing, and neurological perception.

Q14. Difference Between Vowel, Diphthong, and Consonant

(Teacher haven’t provided the answer to Q14 )

Sure! Here's the English translation of your questions and answers from Question 15 to 23,
formatted clearly and professionally for easy understanding:

Question 15: Describe effective communication styles.

Answer: There are three main communication styles:

Style Characteristics Examples Outcome

Shouting, using rude

• Tries to win at any cost• Does
Aggressive language, ignoring others' Hurts others' feelings
not respect others
feelings
Style Characteristics Examples Outcome

Apologizing without fault,

• Avoids conflicts• Lacks self-
Passive staying silent, not expressing Low self-esteem
confidence
oneself

• Expresses oneself clearly and

Speaking clearly, listening to Better understanding
Assertive respectfully• Values others'
others, responding politely and relationships
opinions

Question 16: Explain the rules of capitalization and punctuation.

Answer:

Capitalization Rules (MINTS):

Letter Meaning

M – Months, Days, Holidays (e.g., January, Monday, Diwali)

I – The pronoun "I" (always capitalized)

N – Names of people, states, countries

T – Titles (e.g., Dr., Mr., Ms.)

S – Start of Sentences

Punctuation Marks:

1. Full Stop (.) – Used at the end of a sentence

2. Comma (,) – Used for a short pause or to list items

3. Question Mark (?) – Used at the end of a question

4. Exclamation Mark (!) – Expresses surprise, joy, anger, etc.

5. Apostrophe (’) – Indicates possession or contractions (e.g., Riya’s book)

Question 17: What are Parts of Speech?

Answer:
In English, every word in a sentence is classified based on its function. These are called Parts of
Speech, divided into 8 types:

1. Noun – Name of a person, place, thing, quality, or idea

2. Pronoun – Used in place of a noun

3. Adjective – Describes or modifies a noun or pronoun

4. Verb – Shows action or state of being

 5. Adverb – Describes a verb, adjective, or another adverb

6. Preposition – Shows relationship between a noun/pronoun and other words

7. Conjunction – Connects words or groups of words

8. Interjection – Expresses emotions like surprise or joy (e.g., Wow!, Oh!)

Question 18: Identify different parts of a sentence.

Answer: A basic sentence has 3 main parts:

1. Subject – The doer of the action

2. Verb – The action or state

3. Object – The receiver of the action

Question 19: Differentiate between Active and Passive Voice.

Answer:

• In Active Voice, the subject performs the action.

Example: "Ram eats an apple."

• In Passive Voice, the subject receives the action.

Example: "An apple is eaten by Ram."

Question 20: What is the difference between Greeting and Introduction?

Answer:

• Greeting – Words used to start a conversation with someone you know or meet for the first
time (e.g., Hello, Namaste).

• Introduction – Sharing information about yourself or someone else, especially with

unfamiliar people.

Question 21: What are the types of Greetings?

Answer:

• Formal Greetings – Used with strangers or in formal settings (e.g., Namaste, Good morning)

• Informal Greetings – Used with friends or familiar people (e.g., Hi, Hello)

Question 22: Why is it important to ask questions?

Answer:
A question is a word, phrase, or sentence asked to get information or test someone’s knowledge. A
question mark (?) is always used at the end of a question.

Question 23: What are the types of questions?

Answer:

1. Closed-ended Questions – Can be answered with "Yes" or "No". These are limited-answer
questions.
Example: "Do you like tea?"

2. Open-ended Questions – Require detailed answers and cannot be answered with just one
word. These are descriptive questions.
Example: "Why do you like this book?"

Unit – 2: Self-Management Skills

Question 1: What is Self-Management?

Answer:
Self-management, also known as self-regulation, is the ability to effectively control one’s emotions,
thoughts, and behaviors in different situations. It includes motivating oneself and setting personal
goals.

Question 2: Explain Strengths and Weaknesses.

Answer:

• Strengths are the things we are good at and can do well.

• Weaknesses are the areas where we need improvement or cannot perform effectively.

Question 3: What are Interests and Abilities?

Answer:

• Interests are activities that we enjoy doing.

• Abilities refer to the skill to perform a task efficiently or with expertise.

Question 4: What are the benefits of Grooming?

Answer:
Being well-groomed means looking neat and clean. Grooming helps us to:
 • Appear tidy and clean

• Feel confident

• Create a positive impression on others

Question 5: Give guidelines for proper grooming.

Answer:
Clothing:

• Clothes should be clean and ironed

• Shoes must be clean and polished

• Clean socks

Hair:

• Wash hair regularly

• Keep hair trimmed and well-styled

• Comb hair regularly

Face:

• Wash your face regularly

• Brush your teeth daily

• Keep a simple, makeup-free face

Question 6: What are the benefits of personal hygiene?

Answer:
Personal hygiene is important because it helps:

• Maintain cleanliness

• Build a good image

• Prevent embarrassment due to body odor or bad breath

Question 7: What is the proper technique for handwashing?

Answer:
The essential steps in proper handwashing include:

• Wet hands with clean water

• Apply soap and lather thoroughly

• Scrub all parts of the hand (palms, back, between fingers, nails)
 • Rinse thoroughly and dry hands with a clean towel

•
• For better view see the page 82

Question 8: What is Teamwork?

Answer:
Teamwork is when a group of individuals works together towards a common goal. It involves
cooperation, mutual respect, and shared responsibilities.

Question 9: What are the benefits of working in a team?

Answer:

• Everyone has a role, so no single person bears all the pressure

• Team members help correct each other’s mistakes

• Tasks get completed faster

Question 10: What qualities should a good leader have in a team?

Answer:
A good leader should:

• Clearly understand their role

• Think about the team’s success

 • Take responsibility for mistakes

• Respect team members

• Be happy for others’ success

• Work hard and encourage others to do the same

• Celebrate team success together

Question 11: What is Networking?

Answer:
Networking means getting to know people, maintaining contact over time, and utilizing each other's
knowledge and skills to help both parties.

Question 12: How can we build a network around us?

Answer:
The six steps for building networking skills:

1. Start conversations

2. Network smartly

3. Communicate regularly

4. Be open

5. Show engagement

6. Say “Thank you”

Question 13: What is Self-Motivation?

Answer:
Self-motivation is the inner strength that inspires a person to act. It drives us to achieve our goals,
feel happy, and improve the quality of life.

Question 14: What are the types of motivation?

Answer:

• Internal Motivation: Doing something because you enjoy it

• External Motivation: Doing something for rewards, recognition, or praise

Question 15: What are the traits of self-motivated people?

Answer:
Self-motivated individuals:

• Know what they want in life

• Stay focused

• Understand what is important

• Are committed to achieving their dreams

Question 16: What are the steps to build self-motivation?

Answer:

1. Know Yourself – Identify your likes and dislikes

2. Set Goals – Define what you want and focus on it

3. Make a Plan – Set deadlines to achieve your goals

4. Stay Committed – Keep working towards goals even during tough times

Question 17: What is Goal Setting?

Answer:
Goal setting is the process of identifying what you want to achieve and planning how to reach it. It
helps distinguish what’s important and gives direction.

Question 18: What does SMART stand for in Goal Setting?

Answer:
SMART is a model used to set goals:

• S – Specific: Clear and well-defined

• M – Measurable: Can be tracked or measured

• A – Achievable: Possible to achieve

• R – Realistic: Practical and relevant

• T – Time-bound: Has a clear deadline

Examples:

• Vague: “I want to be rich.”

• SMART: “I want to have 5 times more savings by the end of this year.”

Question 19: What is Time Management and how can we manage time?
Answer:
Time management is the ability to plan and control how you spend your day to complete tasks
efficiently.

Ways to manage time:

• Complete work on time

• Make a daily timetable

• Submit homework and projects on time

• Avoid wasting time

Question 20: List steps for effective time management.

Answer:

1. Organize – Keep your room, school desk, and schedule tidy to avoid delays

2. Prioritize – Make a list of tasks and rank them by importance

3. Control – Stay focused and avoid time-wasting activities

4. Track – Keep a record of how you spend your time to improve productivity

Unit – 3: Information and Communication

Technology (ICT) Skills

Question 1: What is the meaning of ICT?

Answer:
ICT stands for Information and Communication Technology. It includes all technologies, tools, and
concepts related to storing, recording, and sending digital information.
ICT skills help us communicate, run businesses, and stay connected with family and friends.

Question 2: What is a Word Processor? Name some Word Processor applications.

Answer:
A Word Processor is a software application that helps us type text, edit it, format it neatly, and create
documents for printing.

Examples of Word Processor applications:

• LibreOffice Writer

• Google Docs
 • Microsoft Word

• OpenOffice Writer

• Notepad

Question 3: What are the benefits of using a Word Processor?

Answer:
Some key benefits of using a Word Processor are:

• A teacher can easily add extra material or remove text after reviewing a report.

• While creating a resume (biodata), spelling and grammar should be correct — word
processors help with spell-check and grammar correction.

• You can make the document attractive by using different colors, text styles, and font sizes.

• You can insert pictures, bullet lists, tables, shapes, and charts to create posters or informative
documents.

Question 4: How do you create a new document in LibreOffice Writer?

Answer:

• Click on the LibreOffice icon

• Select Text Document to open a new document in LibreOffice Writer

• You can also use the shortcut key Ctrl + N to create a new document quickly

Question 5: What is a Header and Footer? Explain the steps to insert them.

Answer:

• A Header is the top part of a page.

• A Footer is the bottom part of a page.

They are used to display common information on every page like title, page numbers, date,
etc.

To insert a Header:

1. In LibreOffice Writer, click on the Insert menu

2. Select Header and Footer

3. Click on Header > Default Style

To insert a Footer:

1. Go to the Insert menu

2. Select Header and Footer

 3. Click on Footer > Default Style

Question 6: What are the advantages of using Header or Footer in a Word Document?

Answer:
Using headers or footers allows you to insert and display the following on every page:

• Page numbers

• Document title

• Total number of pages

• Date and time

• Subject or topic

Question 7: What are the steps to save a new Word Document?

Answer:
Steps to save a new document:

1. Click on the File menu and then click Save or Save As

2. A Save As dialog box will open

3. Navigate to the desired folder, enter the file name in the name box, and click Save

Unit – 4: Entrepreneurial Skills

Q1: Who is an Entrepreneur?

Answer:
An entrepreneur is a person who tries to fulfill the needs of customers using new ideas or business
methods and earns profit in return.

Q2: What are the three types of business activities?

Answer:

1. Manufacturing Business – Producing finished goods from raw materials to meet customer
needs.

2. Trading Business – Buying products from manufacturers and selling them to customers.
 3. Service Business – Providing services that cannot be seen or touched but benefit the
customer, like banking or telecom.

Q3: What is the difference between manufacturing and trading business?

Answer:

• Manufacturing Business: Involves making products and selling them.

• Trading Business: Involves buying readymade products and reselling them to customers
without modifying them.

Q4: What is the meaning of Entrepreneurship?

Answer:
Entrepreneurship is the process of developing a business plan, identifying customer needs, using
innovation to start and operate a business with the goal of earning profit.

Q5: What are the values an entrepreneur should have?

Answer:

1. Self-confidence – Belief in oneself and one’s abilities.

2. Independence – Ability to work alone and make decisions.

3. Perseverance – Not giving up even in difficult situations.

4. Willingness to Learn – Open to trying new things and learning from feedback.

Q6: What qualities make an entrepreneur successful?

Answer:

• Having a clear goal

• Determination and dedication

• Ability to take initiative and make choices

• Creativity and flexibility

• Courage to take risks

• Curiosity

• Ability to work in a team

Q7: What is the meaning of Attitude?

Answer:
Attitude refers to a specific way of thinking or reacting toward a person, object, or situation.

Q8: What is the key difference in attitude between an entrepreneur and an employee?

Aspect Entrepreneur Employee

Believes in self and faces challenges with Needs training and guidance to
Self-belief
confidence understand tasks

Focus on Responsible for delivering high-quality Works to fulfill company-set targets; no

Customer products/services to customers direct responsibility toward customers

Decision- Makes own decisions and takes Decisions are made by a superior or
making responsibility manager

Works in uncertain conditions with a

Adaptability Works in a controlled environment
positive mindset

Q9: What is the difference between entrepreneurship and employment?

Answer:

• Employment: Involves less risk, fixed salary, and doing work assigned by others.

• Entrepreneurship: Involves some risk, self-decided tasks, and independent operation.

Q10: What challenges can an entrepreneur face while running a business?

Answer:

1. Finding an idea

2. Lack of capital

3. Procuring resources

4. Manufacturing issues

5. Pricing the product

6. Selling difficulties

7. Accounting

8. Business expansion

Q11: What are the ways to solve entrepreneurial problems?

Answer:
 • Creativity: Generating unique ideas not thought of before

• Innovation: Applying new ideas in practical, real-life ways

• Critical Thinking: Asking questions (Why, What, When, How) to understand the situation and
solve problems

Q12: What is a business idea?

Answer:
A business idea is a solution an entrepreneur thinks of to provide a product or service to meet
customer needs.

Q13: What are the principles of idea generation?

Answer:

1. Customer needs

2. Entrepreneur’s interest or talent

3. Innovation

4. Location-based ideas

5. Season-based ideas

6. Habit-driven ideas

7. Profession-based ideas

Q14: What are two ways to understand the market?

Answer:

1. Understanding customer needs and priorities

2. Analyzing the nature and potential of the market

Here’s the English translation of your text on Unit 5: Environmental Skills:

Unit – 5
Environmental Skills
Question 1: Identify important environmental resources.

Answer: Important environmental resources are –

1. Agriculture

2. Energy resources

3. Manufacturing

4. Fish farming

5. Forestry

6. Tourism

7. Transportation

8. Water resources

Question 2: What role can we play to help environmental resources?

Answer:

1. Practice local organic and natural farming

2. Avoid water wastage

3. Reduce paper usage

4. Educate people about not harming the environment

5. Walk or use electric vehicles whenever possible

6. Use water wisely and carefully

7. Recycle materials

8. Buy environment-friendly products

Question 3: Describe the National Action Plan on Climate Change (NAPCC).

Answer:
The National Action Plan on Climate Change (NAPCC) aims to raise awareness among the public,
government agencies, scientists, industries, and communities about the risks caused by climate
change and the steps to counter them.

Objectives of NAPCC:

1. National Solar Mission

2. National Mission for Enhanced Energy Efficiency

3. National Water Mission

4. National Mission for Sustaining the Himalayan Ecosystem

 5. National Mission for a Green India

6. National Mission for Sustainable Agriculture

7. National Mission on Sustainable Habitat

8. National Mission on Strategic Knowledge for Climate Change

Question 4: Explain the importance of the Swachh Bharat Abhiyan (Clean India Campaign).

Answer:
A large number of citizens have come forward to keep India clean. Since the start of the Swachh
Bharat Abhiyan, people have actively participated in cleaning streets, paying attention to sanitation,
constructing toilets to make India open-defecation free, and creating hygienic environments around
them. This campaign has become a movement among the people.

Question 5: Name the important stakeholders in the environmental system.

Answer: The key stakeholders in the environmental system are:

• Government

• Non-Governmental Organizations (NGOs)

• Trade and Industry

• Farmers

• Women

• Trade unions and labor unions

• Indigenous communities

• Scientific and technological community

• Children and youth

Question 6: Describe the role of government and private agencies in the environmental system.

Answer:

Role of Government:

• The government formulates policies and provides guidelines to implement them.

• It enforces laws to protect the environment and takes action against lawbreakers.

• The government initiates environmental projects like Clean India Mission and National Solar
Mission to support the environmental system.

Role of Private Agencies:

• Private agencies are responsible for following the laws and policies set by the government.
• They report any violations or harmful activities to the government.

• They assist the government by providing information and helping implement environmental
policies.