Group norms: The team must pay attention to the content (or goals or outcomes expected).
The team must also carefully shape and monitor the team process it uses to accomplish the goals. Team process includes: Team members as coworkers: All team members are equal; every team member's opinion will be thoughtfully considered; each team member will keep all commitments by the agreed upon due date; each team member agrees to constantly assess whether team members are honoring their commitment to the team norms. Team member communication: Team members will speak respectfully to each other; will not talk down to each other; will positively recognize and thank each other for team contributions. Team member interaction in meetings: Team members will listen without interrupting; hold no side or competing conversations; follow the rules for effective meetings; attend the meeting on time; always work from an agenda; minutes will be recorded at each meeting; end meetings on time. Team organization and function: Team members will practice a consistent commitment to sharing all the information they have, personal accountability and responsibility, coming prepared to meetings and projects which demonstrates value and respect for the time and convenience of others, each member will share and contribute significant effort. Team communication: Team members will make certain they have agreement on what and when to communicate; complaints about team members will be addressed first in the team. Team problem solving, conflict resolution and decision making: Team members will make decisions by consensus, but majority will rule if timely consensus is not reached; conflicts will be resolved directly with the persons in conflict.
Team members:
Tasnima, RQMd. Jamil-Ur-Rahman. ZR-77 Mazhar, ZR-89 Debojit Saha, ZR-110
BBA, 18th batch.
Sample Team Norms or Guidelines * Treat each other with dignity and respect. * Transparency: avoid hidden agendas. * Be genuine with each other about ideas, challenges, and feelings. * Trust each other. Have confidence that issues discussed will be kept in confidence. * Managers will open up a space in which people have information and are comfortable asking for what they need. * Team members will practice a consistent commitment to sharing all the information they have. Share the complete information that you have up front. * Listen first to understand, and dont be dismissive of the input received when we listen. * Practice being open-minded. * Dont be defensive with your colleagues. * Rather than searching for the guilty, give your colleagues the benefit of the doubt; have a clean slate process. * Support each other - don't throw each other under the bus. * Avoid territoriality; think instead of the overall good for the company, our employees, and our customers. * The discussion of issues, ideas, and direction will not become a personal attack or return to haunt you in the future. * Managers are open, communicative, and authentic with each other and their teams. * It's okay to not know the right answer, and to admit it. The team can find the answer. * Problems are presented in a way that promotes mutual discussion and resolution. * It is safe to be wrong as a manager. Thoughtful decision making is expected. * Own the whole implementation of the product, not just your little piece; recognize that you are part of something larger than yourself. Be responsible to own the whole picture. * Practice and experience humility - each of us may not have all the answers. * If you commit to doing something do it. Be accountable and responsible to the team. * It is okay to be the messenger with bad news. You can expect a problem solving approach, not recrimination. * Promise to come prepared to your meetings and projects so that you demonstrate value and respect for the time and convenience of others. * Strive to continuously improve and achieve the team's strategic goals. Don't let ineffective relationships and interactions sabotage the team's work. * Expend the effort to practice all of these norms and to care enough about the team and its work to confront each other, with care, compassion, and purpose, when a team member fails to practice these norms.
Questions about norms: * Are there any taboo topics? * How do norms appear to be enforced? Who does it?
* Does anyone consistently break the norms. How does the group respond? * Are there norms about breaking or not breaking norms? * Are the norms well-understood by everyone? * Do the norms seem to help or hinder progress?
