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The Dunelm Virtual Assistant provides customer support for order-related inquiries, including hours of operation and privacy policy information. A user named Gulshan Haider requested assistance with returning a Soft n Snug Mattress Protector King due to the wrong size. The assistant guided the user to arrange the return online and confirmed no further assistance was needed before concluding the chat.

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0% found this document useful (0 votes)
3 views2 pages

Transcript

The Dunelm Virtual Assistant provides customer support for order-related inquiries, including hours of operation and privacy policy information. A user named Gulshan Haider requested assistance with returning a Soft n Snug Mattress Protector King due to the wrong size. The assistant guided the user to arrange the return online and confirmed no further assistance was needed before concluding the chat.

Uploaded by

baberafzal76
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Dunelm Virtual Assistant (29/08/2025, 14:06:19): They're available Monday to Friday

8am to 8:30pm, Saturday 8:30am to 5:30pm & Sunday 9am to


4:30pm
Dunelm Virtual Assistant (29/08/2025, 14:06:20): For more information on how we use
your personal data, please review our privacy policy at
https://www.dunelm.com/info/help/privacy
Dunelm Virtual Assistant (29/08/2025, 14:06:22): Do you need help with an Order
you've already made?
Dunelm Virtual Assistant (29/08/2025, 14:06:23): Menu Options:
Yes
No
null (29/08/2025, 14:06:32): Yes
Dunelm Virtual Assistant (29/08/2025, 14:06:33): I'm just going to ask you to
provide some details so we can identify your Order.
Dunelm Virtual Assistant (29/08/2025, 14:06:35): Please type in your Order number
null (29/08/2025, 14:06:40): 4074424755
Dunelm Virtual Assistant (29/08/2025, 14:06:42): Please enter your full name
null (29/08/2025, 14:06:50): Gulshan haider
Dunelm Virtual Assistant (29/08/2025, 14:06:51): Thank you.
Dunelm Virtual Assistant (29/08/2025, 14:06:53): Now please provide your email
address
null (29/08/2025, 14:07:07): [email protected]
Dunelm Virtual Assistant (29/08/2025, 14:07:09): Thank you, I have found your
Order.
Dunelm Virtual Assistant (29/08/2025, 14:07:11): What is it about your Order I can
help with?
Dunelm Virtual Assistant (29/08/2025, 14:07:12): Menu Options:
Track my Order
I'd like to return something
Where is my refund?
I want to cancel my Order
I want a VAT receipt
Something I've contacted you about before
Something Else
null (29/08/2025, 14:07:18): I'd like to return something
Dunelm Virtual Assistant (29/08/2025, 14:07:20): Can you please select the item?
Dunelm Virtual Assistant (29/08/2025, 14:07:21): Menu Options:
Soft n Snug Mattress Protector King
Soft n Snug Mattress Protector Single
null (29/08/2025, 14:07:31): Soft n Snug Mattress Protector King
Dunelm Virtual Assistant (29/08/2025, 14:07:33): Why would you like to return this
item?
null (29/08/2025, 14:07:43): It was a wrong size
Dunelm Virtual Assistant (29/08/2025, 14:07:45): Thank you
Dunelm Virtual Assistant (29/08/2025, 14:07:46): Do you want to return this to a
store?
Dunelm Virtual Assistant (29/08/2025, 14:07:48): Menu Options:
Yes
No
null (29/08/2025, 14:07:51): No
Dunelm Virtual Assistant (29/08/2025, 14:07:52): Please click on this link to
arrange the return through your Dunelm.com account: https://www.dunelm.com/my-
account/orders
Dunelm Virtual Assistant (29/08/2025, 14:07:54): Is there another item you want to
return?
Dunelm Virtual Assistant (29/08/2025, 14:07:55): Menu Options:
Yes
No
null (29/08/2025, 14:07:58): No
Dunelm Virtual Assistant (29/08/2025, 14:08:00): Is there anything else we can help
with?
Dunelm Virtual Assistant (29/08/2025, 14:08:01): Menu Options:
Yes
No
null (29/08/2025, 14:08:02): No
Dunelm Virtual Assistant (29/08/2025, 14:08:04): Thanks you for getting in touch
and we're glad we could help.
Dunelm Virtual Assistant (29/08/2025, 14:08:05): Goodbye! Click the "Close Chat"
button to end this chat

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