Dunelm Virtual Assistant (29/08/2025, 14:06:19): They're available Monday to Friday
8am to 8:30pm, Saturday 8:30am to 5:30pm & Sunday 9am to
4:30pm
Dunelm Virtual Assistant (29/08/2025, 14:06:20): For more information on how we use
your personal data, please review our privacy policy at
https://www.dunelm.com/info/help/privacy
Dunelm Virtual Assistant (29/08/2025, 14:06:22): Do you need help with an Order
you've already made?
Dunelm Virtual Assistant (29/08/2025, 14:06:23): Menu Options:
Yes
No
null (29/08/2025, 14:06:32): Yes
Dunelm Virtual Assistant (29/08/2025, 14:06:33): I'm just going to ask you to
provide some details so we can identify your Order.
Dunelm Virtual Assistant (29/08/2025, 14:06:35): Please type in your Order number
null (29/08/2025, 14:06:40): 4074424755
Dunelm Virtual Assistant (29/08/2025, 14:06:42): Please enter your full name
null (29/08/2025, 14:06:50): Gulshan haider
Dunelm Virtual Assistant (29/08/2025, 14:06:51): Thank you.
Dunelm Virtual Assistant (29/08/2025, 14:06:53): Now please provide your email
address
null (29/08/2025, 14:07:07):
[email protected]Dunelm Virtual Assistant (29/08/2025, 14:07:09): Thank you, I have found your
Order.
Dunelm Virtual Assistant (29/08/2025, 14:07:11): What is it about your Order I can
help with?
Dunelm Virtual Assistant (29/08/2025, 14:07:12): Menu Options:
Track my Order
I'd like to return something
Where is my refund?
I want to cancel my Order
I want a VAT receipt
Something I've contacted you about before
Something Else
null (29/08/2025, 14:07:18): I'd like to return something
Dunelm Virtual Assistant (29/08/2025, 14:07:20): Can you please select the item?
Dunelm Virtual Assistant (29/08/2025, 14:07:21): Menu Options:
Soft n Snug Mattress Protector King
Soft n Snug Mattress Protector Single
null (29/08/2025, 14:07:31): Soft n Snug Mattress Protector King
Dunelm Virtual Assistant (29/08/2025, 14:07:33): Why would you like to return this
item?
null (29/08/2025, 14:07:43): It was a wrong size
Dunelm Virtual Assistant (29/08/2025, 14:07:45): Thank you
Dunelm Virtual Assistant (29/08/2025, 14:07:46): Do you want to return this to a
store?
Dunelm Virtual Assistant (29/08/2025, 14:07:48): Menu Options:
Yes
No
null (29/08/2025, 14:07:51): No
Dunelm Virtual Assistant (29/08/2025, 14:07:52): Please click on this link to
arrange the return through your Dunelm.com account: https://www.dunelm.com/my-
account/orders
Dunelm Virtual Assistant (29/08/2025, 14:07:54): Is there another item you want to
return?
Dunelm Virtual Assistant (29/08/2025, 14:07:55): Menu Options:
Yes
No
null (29/08/2025, 14:07:58): No
Dunelm Virtual Assistant (29/08/2025, 14:08:00): Is there anything else we can help
with?
Dunelm Virtual Assistant (29/08/2025, 14:08:01): Menu Options:
Yes
No
null (29/08/2025, 14:08:02): No
Dunelm Virtual Assistant (29/08/2025, 14:08:04): Thanks you for getting in touch
and we're glad we could help.
Dunelm Virtual Assistant (29/08/2025, 14:08:05): Goodbye! Click the "Close Chat"
button to end this chat
