Hello and welcome to TradeZero’s Quick Guide:
How to place $0 commission o
rders:
● Order must be for 200 shares or more
● Stock must trade at $1 or higher
● Order must be a LIMIT order at a price that is not marketable (immediate match)
● For more details go here: [Link]
Other important info:
• Stocks below $1 cannot be shorted
• Cash accounts and accounts with less than $500 cannot short sell
• Stocks below $3 are trading in cash only
• Stocks less than $0.10 cannot be traded
• Margin accounts must be at 2 to 1 after 3:45 PM EST
• Position Concentration is maximum 65% of margin buying power for accounts with 6 to 1
leverage
• Margin buying power after 4:00 PM EST is 2 to 1
• Accounts will be fully sold out if they go below $99 in total equity remaining. Accounts may be
sold up to 50% equity if they drop below 8% equity at any time. Accounts will be fully sold out to
if they drop below 8% and $300 in total equity remaining.
To learn howto
locate
stock
to
short
go here: [Link]
NOTE: All located stocks carry a one time fee per share, which you can accept or decline before trading.
Once you accept the fee, the account is charged and the shares are reserved for you to use from 4:00
am EST until 8:00 PM EST. Shares that are not used are still charged, no refunds will be issued.
If you want to hold a located stock overnight, please know that locates held overnight will be billed at
market rate which changes daily based on market conditions. In your Client Portal, go to Tools >
Overnight Borrow Calculator to determine your estimated overnight borrow cost.
Once you have located a stock to short, you do not have to locate it again if you want to day trade it.
Buying Power Resets
● For cash accounts (accounts under $500 in equity) buying power will reset overnight.
● We allow one courtesy manual buying power reset per day. To request a reset please visit the chat in
our website at [Link]
● Accounts that maintain a balance over $500 have the buying power restored automatically for day
trades on stocks trading at $3 or higher only, when day trading stocks below $3 the buying power will
not be reset.
● When selling an overnight position the buying power must be reset manually for all accounts, or you
can wait till the next following business day for the automatic reset.
Client Account portal
● Please login to the website and click on [check my account] then go to SEARCH > CASH
JOURNAL to review your debits and credits. Software is charged every 1st of the month, and as
soon as the account subscribes for it online.
● To review your commissions please login to the website and click on [check my account] then go
to SEARCH > TRADES, day commissions are calculated at the end of the day and ready for the
next day
Deposits:
● As soon as your first deposit comes in you will be notified via email with instructions on how to
subscribe to the platform to go live.
● Please make sure to send us your wire confirmation details after you submit your deposit with
your bank to ensure accuracy and avoid delays. Wires take up to 5 business days to process and
you will be notified right away as soon as it is received.
● We only accept bank wires, no credit cards, no debit cards.
Trading Tips:
● Stop orders do not work when the market is closed, they must be placed during market hours.
● To execute orders in Pre and Post market sessions, use LIMIT orders only with expiration GTX.
● Use a RANGE order if you want to send 2 orders against a position, if the account is long a
position the HIGH will be the limit order, the LOW will be the stop order. If short it will be the other
way around.
● When testing your stop orders, leave the order confirmation on if you do not want to execute, or
use 1 share orders to test your stop orders via hotkey or via order entry window.
● Want to trade a breakout or break through ? Use a STOP order.
Optional Risk settings: available per request (Operational during standard market hours only 9:30 AM
EST to 4:00 PM EST.)
● Accounts can have an optional daily Auto-Sell profit and loss limit enabled. (i.e., daily profit and
loss reaches negative -$150, account will be suspended from trading)
● Accounts can be capped to trade a specific amount of shares per order (i.e., 200 shares per
each order sent)
Chat Support Etiquette
● Always include your account # when engaging on the chat if applicable.
● Please be direct and concise for an effective support experience.
● Please be patient with our agents, our night shift team is different from our day team.
● No profanity please
● If you encounter bad customer support please ask for the name of the agent and forward
feedback to our CEO directly at support@[Link]
● Demo support is provided via email at support@[Link]
● Only live trading accounts, general inquiries and paid demos are supported via the chat.
