Supplement to: Argaw MD, Fekadu BD, Mamo E, et al.
Implementing a social accountability approach for maternal, neonatal, and child health service
performances in Ethiopia: a pre-post study design. Glob Health Sci Pract. 2021;9(1). https://doi.org/10.9745/GHSP-D-20-00114
Supplement 1: Community score card indicators matrix
Proposed CSC Criteria for rating (data elements)
Measures
Indicators 1=Very low 2= low 3=ok 4=Good 5=Very good
1. Caring, respectful, a) Shows respect to patients Fulfils none of the Fulfils one of the Fulfils two of the Fulfils three of the Fulfils all of the
and compassionate b) Shows compassion measures measures measures measures measures
care. c) Receives patients well
d) Has passion for the patient
service
2. Waiting time for a) Fast service Very slow and Slow service Average service Fast service Very fast and
provision of health b) Efficient service inefficient service efficient service
care services
3. Availability of a) Availability in amount and Very dire Frequent Partly available Available with Available all the
medicines, kind unavailability all unavailability of some interruptions time
diagnostic services b) Availability in time the time most
and medical
supplies.
4. Infrastructure of a) Availability of water, Severe Unavailability of Partially available Sufficient availability All infrastructure
health facilities electricity, road, unavailability of infrastructure of infrastructure needs are
buildings. infrastructure resulting in fulfilled
b) Regularity of availability resulting in inefficient services
interruption of
services for days
5. Availability and a) Utilization of ambulance Service is not Does not meet Meets the Meets the Sufficiently meets
management of services available or very the community’s community’s needs community’s needs the community’s
ambulance services b) Satisfaction with inefficient with needs most of the some of the time most of the time needs
ambulance services management time
problems
6. Cleanliness and a) Clean and comfortable Has sever Not clean, Only partially Sufficiently clean, Very clean,
sanitation of area for healthcare cleanliness, comfortable or clean, comfortable, comfortable and comfortable and
healthcare facility service provision comfort and safe for patients and safe for safe for patients safe for patients
b) Patient safety safety problems patients
