Central Recruitment & Promotion Department

Corporate Centre, Mumbai

Phone: 022-22820427; Fax: 022-22820411

RECRUITMENT OF JUNIOR ASSOCIATES (CUSTOMER SUPPORT & SALES)

ADVERTISEMENT NO. CRPD/CR/2025-26/06 - CORRIGENDUM
REVISED GUIDELINES IN RESPECT OF PERSONS WITH DISABILITIES
With reference to above advertisement, it has been decided by the competent authority to amend the guidelines in respect of persons with disabilities
in accordance with the latest guidelines issued by Department of Empowerment of Persons with Disabilities (Divyangjan), Ministry of Social Justice &
Empowerment, Government of India, vide their OM No. [Link]. P-13013/75/2023-Policy-DD-III dated 01.08.2025. The details are as under.
EXISTING GUIDELINES REVISED GUIDELINES
Point no. 2, Page no. 4 of the advertisement: Point no. 2, Page no. 4 of the advertisement will be read as under.
Use of Scribe & compensatory time: Use of Scribe & compensatory time:
i. The facility of scribe would be allowed to a person who has i. The Facility of scribe would be allowed as per the revised guidelines issued by Department of Empowerment of
disability of 40% or more if so desired by the person and Persons with Disabilities (Divyangjan), Ministry of Social Justice & Empowerment, Government of India, vide their OM
is meant for only those persons with disability who have No. [Link]. P-13013/75/2023-Policy-DD-III dated 01.08.2025, to Persons with Disabilities under Section 2(s) of the
physical limitation to write including that of speed. In all such Rights of Persons with Disabilities (RPwD) Act, 2016.
cases where a scribe is used, the following rules will apply: ii. The facility of scribe is provided to all such candidates who, due to their disability, face functional limitations in writing
an examination, irrespective of the nature or extent of their disability. This includes, but is not limited to, individuals
a. Candidates eligible for and who wish to use the with physical limitations in writing, visual impairment preventing reading or writing, intellectual disabilities affecting
services of scribe in the exam should carefully indicate the comprehension or expression, or any other disability that impedes their ability to participate effectively in the
same in their online application form. examination process, as certified by a competent authority.
b. Both the candidate and the scribe will have to give a. The facility of scribe is provided in case of persons with disabilities in the category of blindness,
a suitable undertaking, in the prescribed format with locomotor disability (Both Arms only) and cerebral palsy, if so desired by the person, upon production of
passport size photograph of the scribe at the time of online valid disability certificate / UDID card without requiring of production of any medical certificate.
examination. b. In the case of all the other disabilities i.e. except blindness, locomotor disability (both arm effected – BA
c. Such candidates who are eligible to use a scribe only) and cerebral palsy, the facility of scribe/compensatory time is allowed on production of a certificate
shall be eligible for compensatory time of 20 minutes for to the effect that the person concerned has a functional limitation to write, caused by the specified disability
every hour of the examination whether availing the facility and, therefore, a scribe is essential to write the examination on his/her behalf. The certificate is to be issued
of scribe or not. by the Chief Medical Officer/Civil Surgeon/Medical Superintendent of a Government healthcare institution
d. Candidate will have to arrange their own scribe and as per the proforma at Appendix-I of the mentioned OM.
at their own cost. c. The candidate reporting disability caused by an incident shall be allowed reasonable accommodations
e. Any candidate who is not eligible to use scribe as under the revised guidelines including facility of scribe and compensatory time subject to production of
per guidelines, as referred above, uses scribe in the online certificate at Appendix-I.
examination shall be disqualified to participate further in d. In cases, where candidate is allowed with scribe, such candidate should submit details of their scribe as per the
the recruitment process. proforma at Appendix-II of the mentioned OM.
f. Any candidate who is using scribe should ensure e. The education qualification of the scribe must be a minimum of “two academic years below” and a
that he is eligible to use scribe in the exam as per the maximum of “three academic years below” the minimum qualification for appearing in examination.
guidelines mentioned above. Minimum qualification for recruitment of Junior Associates in our Bank is "Graduation". Accordingly, the
g. Any candidate using scribe in violation of the above qualification of the scribe may be in the first year of graduation (for 3-year course), but not below the 12th
guidelines shall stand disqualified and can be removed standard running as specified in the revised guidelines. The scribe may be from any academic stream.
from service without notice, if already joined the Bank. f. Persons appearing as scribes in the online exam shall produce documentary evidence such as pass
h. During the examination, at any stage, if it is certificate / marksheet of either the 10th standard passed during academic year 2023-24 or 12th standard
found that the scribe is independently answering / passed during the academic year 2024-25, along with the Photo ID card issued by the present
solving the question himself/ herself, the examination college/university to prove their education qualification, at the time of examination.
session for such candidate will be terminated, and g. Candidates availing assistance of scribe will have to communicate with the scribe only in the language, as medium
candidate’s candidature will be cancelled. The of writing the examination, as opted by them in the application.
candidature of such candidates using the services of iii. Such candidates who are eligible to use the services of scribe shall be eligible for compensatory time of 20 minutes
a scribe will also be cancelled if it is reported after the for every hour of the examination whether availing the facility of scribe or not.
examination by the test administrator personnel that
the scribe independently answered the questions. iv. Candidates eligible for and who wish to use the services of scribe in the exam should carefully indicate the same
in their online application form.
ii. Scribe will be allowed to be used as per the guidelines
issued vide Office Memorandum [Link].16-110/2003-DDIII v. Both the candidate and the scribe will have to give a suitable undertaking, in the prescribed format with passport
dated February 26, 2013 of Government of India, Ministry of size photograph of the scribe at the time of online examination.
Social Justice & Empowerment, Department of Disability vi. Candidate will have to arrange their own scribe and at their own cost.
Affairs, New Delhi and clarification issued by Government of vii. A scribe can act as scribe only for one candidate for this recruitment process. The candidate must ensure that the
India, Ministry of Financial, Deptt. of Financial Services vide scribe arranged by him/her is only acting as scribe for him/her and not acting as scribe for any other candidate for this
letter No. F. No. 3/2/2013-Welfare dated 26.04.2013. recruitment process. If violation of the same is detected at any stage of the selection process, candidature of the
iii. Further, In terms of Office Memorandum F. No .29- candidates for the recruitment process will be cancelled and the scribe shall be debarred from future examinations.
6/2019-DD-III dated 10/08/2022 of GOI Ministry of Social
viii. The scribe arranged by the candidate should not be a candidate for the online examination under this recruitment
Justice & Empowerment, Department of Empowerment of
process. The candidate must ensure that the scribe arranged by him/her is not a candidate for this recruitment process.
persons with Disabilities (Divyangjan)), the facility of scribe
If violation of the above is detected at any stage of the selection process, candidature for this recruitment of both the
and/or compensatory time shall be granted solely to the
candidate and the scribe will be cancelled.
Persons with Disabilities covered under section 2(s) of the
RPwD Act 2016 but not covered under the definition of ix. Any candidate who is not eligible to use scribe as per guidelines, as referred above, uses scribe in the online
section 2(r) of the said act (i.e. persons having less than examination shall be disqualified to participate further in the recruitment process.
40% disability and having difficulty in writing), to those x. In case it is found that the qualification of scribe is not as declared by the candidate and is beyond the specified
having difficulty in writing, subject to a production of a qualification for the examination, candidature of such candidates shall be disqualified to participate further in the
certificate to the effect that person concerned has limitation recruitment process.
to write and that scribe is essential to write examination on
xi. Any candidate who is using scribe should ensure that he is eligible to use the services of scribe in the exam and
his/ her behalf from the competent medical authority of a
the eligibility of the scribe should be as per the guidelines mentioned in the OM.
Government healthcare institution as per prescribed
xii. Any candidate using scribe in violation of the above guidelines shall stand disqualified and can be removed from
Proforma at Appendix-I of the said O.M. In case the
service without notice, if already joined the Bank.
candidate opts to bring his own scribe, the qualification of the
scribe should be one step below the qualification of the xiii. During the examination, at any stage, if it is found that the scribe is independently answering / solving the
question himself/ herself, the examination session for such candidate will be terminated, and candidate’s
candidate taking the examination. Candidate opting for own candidature will be cancelled. The candidature of such candidates using the services of a scribe will also be
scribe should submit details of the own scribe as per cancelled if it is reported after the examination by the test administrator personnel that the scribe
Proforma at Appendix-II of the said O.M. independently answered the questions.

Candidates who have opted for the facility of scribe in their application should provide the details of their scribe in the online link to be provided for the
purpose. The link will be hosted on the Bank career website under advertisement no. CRPD/CR/2025-26/06 within 15 days of closure of application,
Changes will be allowed in case of exigency. All other terms and conditions mentioned in the captioned advertisement shall remain unchanged.

Place: Mumbai General Manager

Date: 25.08.2025 (R,P & PM)