Sylvia Buah
Professional Summary
Experienced Administrative Assistant with over 2 years of expertise in office management, scheduling,
and customer service. Adept at maintaining operational efficiency and ensuring a professional work
environment. Proficient in Microsoft Office Suite, multitasking, and problem-solving, with a proven track
record of exceeding expectations. Skills
Technical Skills:
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Drive)
• Scheduling Software (Outlook, Calendly) • Basic CRM Tools (e.g., Salesforce, HubSpot)
Soft Skills:
• Strong Communication
• Time Management
• Adaptability
• Teamwork and Collaboration
• Multitasking
• Problem-Solving
Key Achievements
• Streamlined scheduling processes at Fisheries Commission, improving efficiency by 15%.
• Maintained a 98% customer satisfaction rate by resolving client concerns promptly.
• Organized and digitized over 500 office files, enhancing document accessibility.
Experience
Administrative Assistant TDC Ghana Ltd, November 2023 – Till Date
• Provided clerical support, including data entry, document preparation, and file organization.
• Assisted in scheduling meetings and appointments.
• Responded to customer emails and inquiries professionally and promptly.
• Ensured office cleanliness and organization for a welcoming environment.
• Coordinated and managed meeting calendars for staff and management.
Administrative Assistant TDC Ghana Ltd, November 2022 – September 2023
• Maintained smooth daily operations by managing office supplies and inventory.
• Assisted with resolving client concerns efficiently and professionally.
• Monitored and updated office calendars, including scheduling appointment reminders.
Administrative Assistant (Intern) Fisheries Commission, April 2021 – October 2021
• Greeted and assisted visitors, creating a positive first impression.
• Handled a multi-line phone system, including answering calls, directing inquiries, and scheduling
appointments.
Education
Bachelor of Arts in Integrated Rural Arts and Industry Kwame Nkrumah University of Science and
Technology, Kumasi, Ghana, August 2018 – October 2022
High School Diploma in Visual Arts Mfantsiman Girls Senior High School, Anum, Ghana,
November 2015 – May 2018
Volunteer Experience
Event Coordinator (Volunteer) Local Community Centre, Accra, March 2020 – June 2020
• Organized and scheduled community events, managing a team of 5 volunteers.
• Responded to attendee inquiries and ensured smooth event execution.
Languages
English (Native Proficiency)
References
Available upon request.
