User Guide

Stratasys J5 Series
3D Printing System

DOC-09270 Rev. M
Copyright
DOC-09270 Revision M
Copyright © 2006–2024 Stratasys Ltd. All rights reserved.
This documentation contains proprietary information of Stratasys Ltd. This information is supplied solely to assist
authorized users of Stratasys J5 Series 3D printing systems. No part of this document may be used for other purposes.
The specifications on which this document is based are subject to change without notice.

Trademarks
Stratasys, PolyJet, J55, J5, DentaJet, MediJet, Digital Anatomy, MED625FLX, GrabCAD Print Pro, DABS, MED610,
VeroGlaze, MED620, VeroDent, TrueDent, GrabCAD Print, GrabCAD PolyJet Server, Vero, VeroBlack, VeroClear,
VeroUltra, Elastico, SUP710, SUP710S, SUP711, and WSS are trademarks of Stratasys Ltd. and/or its subsidiaries or
affiliates and may be registered in certain jurisdictions. All other product names and trademarks are the property of their
respective owners.

Open Source Software Licenses

AustinHarris.JsonRpc (https://raw.githubusercontent.com/Astn/JSON-RPC.NET/), licensed under the MIT license
(https://raw.githubusercontent.com/Astn/JSON-RPC.NET/master/LICENSE)
AvalonEdit (http://avalonedit.net/), licensed under the MIT license (https://opensource.org/licenses/MIT)
ControlzEx (https://raw.githubusercontent.com/ControlzEx/ControlzEx/), licensed under the MIT license
(https://raw.githubusercontent.com/ControlzEx/ControlzEx/master/LICENSE)
Gong-wpf-dragdrop (https://github.com/punker76/gong-wpf-dragdrop/), licensed under the BSD 3-Clause license
(https://github.com/punker76/gong-wpf-dragdrop/blob/dev/LICENSE)
Newtonsoft.Json (https://raw.githubusercontent.com/JamesNK/Newtonsoft.Json), licensed under the MIT license
(https://raw.githubusercontent.com/JamesNK/Newtonsoft.Json/master/LICENSE)
Nlog (https://github.com/NLog/NLog/tree/master), licensed under the BSD 3-Clause license
(https://github.com/NLog/NLog/blob/master/LICENSE.txt)
QT 5.9 (https://doc-snapshots.qt.io/qt5-5.9/index.html), licensed under the GNU Lesser General Public License
(LGPL) version 3 (https://doc-snapshots.qt.io/qt5-5.9/licensing.html)
RhinoMocks (http://hibernatingrhinos.com/oss/rhino-mocks), licensed under the BSD 2-Clause license
(https://opensource.org/licenses/bsd-license.php)
SQLite.CodeFirst (https://github.com/msallin/SQLiteCodeFirst), licensed under the Apache license 2.0
(https://github.com/msallin/SQLiteCodeFirst/blob/master/LICENSE)
Yajl (https://lloyd.github.io/yajl/), licensed under the ISC license (https://lloyd.github.io/yajl/)

FCC Class A Statement (U.S.A.)

NOTE:This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to
correct the interference at their own expense.
FCC Supplier’s Declaration of Conformity:
47 CFR 2.1077 Compliance Information
Unique Identifier: Stratasys J5x™ 3D Printer
(where x=1–5 or blank, denotes S/W version and color of the metal enclosure.
 Responsible Party —US Contact Information:
Stratasys, Inc.
7665 Commerce Way
Eden Prairie, MN
55344 USA
+1-800-801-6491
[email protected]
FCC Compliance Statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.

Equipment Recycling

In the European Union, this symbol indicates that when the last user wishes to discard a product, it must be sent to
appropriate facilities for recovery and recycling. For information about proper disposal, check your purchase contract,
or contact the supplier of the equipment.

Limitation of Liability
The product, software or services are being provided on an “as is” and “as available” basis. Except as may be stated
specifically in your contract, Stratasys Ltd. expressly disclaims all warranties of any kind, whether express or implied,
including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose and non-
infringement.
You understand and agree that Stratasys Ltd. shall not be liable for any direct, indirect, incidental, special,
consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or
other intangible losses (even if Stratasys has been advised of the possibility of such damages), resulting from: (i) the
use or the inability to use the product or software; (ii) the cost of procurement of substitute goods and services resulting
from any products, goods, data, software, information or services purchased; (iii) unauthorized access to or alteration
of your products, software or data; (iv) statements or conduct of any third party; (v) any other matter relating to the
product, software, or services.
The text and drawings herein are for illustration and reference only. The specifications on which they are based are
subject to change. Stratasys Ltd. may, at any time and without notice, make changes to this document. Stratasys Ltd.,
for itself and on behalf of its subsidiaries, assumes no liability for technical or editorial errors or omissions made herein,
and shall not be liable for incidental, consequential, indirect, or special damages, including, without limitation, loss of
use, loss or alteration of data, delays, or lost profits or savings arising from the use of this document.
Patents
This product is covered by one or more of the following U.S. patents and other granted or pending patents.
7,604,768
7,658,976
7,725,209
7,958,841
7,991,498
7,996,101
8,219,234
8,278,866
8,781,615
8,865,047
9,020,627
9,031,680
9,227,365
9,662,836
9,688,021
9,738,033
10,016,944
10,099,406
10,363,729
10,611,136
10,632,679
10,828,905
10,894,399
10,940,616
10,994,475
11,065,818
11,084,205
D966,355
D940,212
D939,900
Stratasys Ltd.
www.stratasys.com

DOC-09270
Revision M
July 2024
Contents
1 About This Guide
Using This Guide 1-2
Terms Used in This Guide 1-3
Revision History 1-4
Stratasys Online Resources 1-7
Stratasys Academy 1-7
Stratasys Support Center 1-8
Stratasys Academy YouTube Channel 1-9
GrabCAD Community 1-9

2 Safety
Safety Features 2-2
Symbols and Warning Labels 2-3
Safety Guidelines 2-4
Printer Installation 2-4
Printer Operation 2-4
UV Radiation 2-5
Printer Maintenance 2-5
Model and Support Materials 2-5
First Aid for Working with Printing Materials 2-7
Contact with Skin 2-7
Contact with Eyes 2-7
Ingestion 2-7
Inhalation 2-8
Waste Disposal 2-8

3 Introducing the 3D Printer

Basic Features 3-2
Electrical Specifications 3-2
Printer power rating 3-2
Actual power consumption 3-2
Work Configurations 3-3
Workstation Requirements 3-3
Source Files 3-4
STL Files 3-4
VRML Files 3-4
Slicing Resolution 3-5
Printing Materials 3-6

iv
 Storage 3-6
Shelf Life 3-6
Exposure to Light 3-6
Safety Considerations 3-7
Disposal 3-7
Print Modes 3-8
Work Environment 3-9

4 Operating and Maintaining the Printer

Starting the Printer 4-3
Loading Model and Support Cartridges 4-5
Producing 3D Prints 4-10
Locking the Build Tray 4-10
Preparing the Printer 4-10
Starting Printing 4-11
Manually Adjusting the Build Tray Height (GrabCAD Print Pro) 4-16
Resuming Production After Printing Has Stopped 4-20
Changing Printing Materials 4-24
Printer States Between Jobs 4-33
Shutting Down the Printer 4-34
Updating the Printer Software 4-36
Sending Log Files to Service Provider 4-39
Maintaining the Printer 4-42
Routine Maintenance Schedule 4-42
Customer Replacement Units 4-43
Routine Cleaning 4-43
Pattern Test 4-48
Replacing the Wiper 4-51
Replacing the Roller Waste Collector 4-56
Optimizing Print Heads 4-58
Replacing Print Heads 4-63
Checking Printing Accuracy 4-75
Calibrating Print-Head Accuracy 4-77
Lubricating the Z-Axis Screw 4-91
Calibrating the Weight Sensors 4-92
Replacing the Waste Container 4-93
Cleaning the Exterior Panels 4-97
Cleaning the UV Screen 4-97

5 Handling Printed Models

Removing 3D Prints After Printing 5-2

v
Removing the Support Material 5-2
Removing TrueDent Support Material (J5 DentaJet Only) 5-3
Removing WSS150 Support Material (J55 Prime and J5 MediJet Only) 5-3
Removing SUP710S/SUP711 Support Material 5-4
Removing SUP710S/SUP711 Support by Hand 5-4
Removing SUP710S/SUP711 Support with Water Pressure 5-5
Removing SUP710S/SUP711 Support with Caustic Soda 5-5
Post-Printing Treatment 5-6
Photobleaching for Transparent 3D Prints 5-6
Storing 3D Prints 5-6

vi
About This Guide 1
Using This Guide 1-2
Terms Used in This Guide 1-3
Revision History 1-4
Stratasys Online Resources 1-7
Stratasys Academy 1-7
Stratasys Support Center 1-8
Stratasys Academy YouTube Channel 1-9
GrabCAD Community 1-9

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Stratasys J5 Series User Guide 1 About This Guide

Using This Guide

This user guide provides instructions for installing, operating and maintaining
Stratasys J5 Series 3D printing systems , including Digital Anatomy and
DentaJet XL printers. It explains how to use features, and provides practical
examples to guide you as you use the system.
Important: Read the entire Safety chapter before using the system.
This guide assumes that—

• all the hardware, software, and network components of your system are
installed, configured, and operating correctly.
• the operator has a working knowledge of the Windows® PC platform.

Visit the Stratasys Support Center to download the latest revision of this
document. This document is also available on the Support Center in other
languages.
If you have any questions or comments about the way information is presented
in this guide, or if you have any suggestions for future editions, please send a
message to [email protected].

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Stratasys J5 Series User Guide 1 About This Guide

Terms Used in This Guide

Build tray In the print preparation application: The surface displayed on the screen
that represents the actual build tray in the printer.
In the printer: The substrate for 3D printing.
Cleanser Cleaning Fluid for flushing material feed tubes and the printing block,
used to completely remove model and support material from the system
before loading another type of material in the printer and before long-
term shutdown. The cleanser is supplied in material cartridges.
Client/user The workstation on which software is installed for preparing build trays
workstation for production on PolyJet printers. (There is no limit to the number of
client workstations.)
GrabCAD Print A software application for preparing print jobs on a variety of 3D printers,
including J5 Series printers.
Mixed part 3D prints that are produced using more than one model material.
Mixed tray A build tray containing 3D prints, each designed to be printed using a
different model material.
Model material Material used for building the 3D prints.

Printer The computer inside the J5 Series printer that operates it.
computer

Printer The GUI (graphical user interface) used for controlling J5 Series
interface printers.
Printer Software running on the computer in the J5 Series printer, controlling all
software, printer operations.
printer-control
application

Resin The base substance from which photopolymer printing materials are
made for use in Stratasys PolyJet printers.
STL A file used for printing 3D models.
Support Material used for supporting the structure of models during production.
material

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Stratasys J5 Series User Guide 1 About This Guide

Revision History

Translations of this guide are updated periodically. If you are consuming a translated
version, please check the English version for the latest revision and list of updates.

The following table lists the main changes in each revision of this document.
Revision Release Date Description
Rev. A January 2021 • Updated user guide name to J5 Series
• J5 DentaJet trademark was added
Rev. B March 2021 Optimizing the Print Heads, a procedure for
troubleshooting a scale connectivity error was
added.
Rev. C April 2021 • Calibrating Print Head Accuracy, an
instruction to clean the scanner platen after
scanning was added.
• Source Files, slicing resolution was added.
• J5 MediJet trademark was added.
Rev. D September 2021 • Loading Model and Support Cartridges,
instructions for using the print modes and
how to disable the empty cartridge alarm
were added. A note was added about
repeated piercing of the cartridge.
• Changing Printing Materials , instructions
for using the print modes were added.
• Locking the Build Tray was moved to the
Producing 3D prints section.
• Routine maintenance for the wiper and the
roller waste collector changed to every 4
months instead of every 3 months .
Rev. E February 2022 Removing the Support Material, information
was added regarding SUP710, SUP711, and
WSS150.

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Stratasys J5 Series User Guide 1 About This Guide

Revision Release Date Description

Rev. F June 2022 • Loading Model and Support Cartridges was
updated to include new print mode (High
Quality High Speed).
• Changing Printing Materials was updated to
include new print mode (High Quality High
Speed).
• Using This Guide was updated to provide
information about how to get the latest
revision of the document and how to send
feedback.
• For More Information was removed.
• Additional Resources was renamed to
Stratasys Online Resources and updated to
include information about the Online
Stratasys Academy including the Stratasys
Academy YouTube Channel.
Rev. G July 2022 Copyright was updated to include an FCC
Compliance section with Customer Support
contact information.
Rev. H December 2022 • Patents was updated to include the UKCA
mark.
• Removing the Support Material was
updated to refer to TrueDent Best Practice
and include a new WSS150 method.
• Other minor corrections.
Rev. I January 2023 Minor corrections
Rev. J January 2023 Patents was updated.
Rev. K November 2023 • Changing Printing Materials was updated.
• Loading Model and Support Cartridges was
updated.
• Calibrating Print-Head Accuracy was
updated .
• Scanning the Transparencies was updated.
Rev. L May 2024 • High Speed mode added to Changing
Printing Materials and Loading Model and
Support Cartridges for J55 Prime printers
with GrabCAD Print Pro.
• Updated the FCC statement in the
Copyright section.

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Stratasys J5 Series User Guide 1 About This Guide

Revision Release Date Description

Rev. M July 2024 New J5 DentaJet XL printer:
• Super High Speed and High Quality High
Speed print modes added.
• Loading Model and Support Cartridges ,
Changing Printing Materials, Shutting Down
the Printer, Routine Maintenance Schedule,
and Replacing the Waste Container were
updated.

New J5 Digital Anatomy printer:

• High Speed mode added.
• Link to Printing Advanced Medical Models
on J5 - Supplementary User Guide added.

For J5 MediJet printer, High Speed mode

added.

Print Modes added.

For users with GrabCAD Print Pro, Manually

Adjusting Tray Height added.

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Stratasys J5 Series User Guide 1 About This Guide

Stratasys Online Resources

Stratasys encourages you to learn more about additive technologies and your
Stratasys printer. A wealth of information is available on our online platforms.

Stratasys Academy

Stratasys Academy is your online learning platform where you can quickly
learn and acquire skills on additive technologies and your Stratasys printer.
To guide you in your learning, our online academy provides a variety of
resources such as an extensive library of videos and eLearning modules.
We periodically update the site with new content.
Start your learning journey today.

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Stratasys J5 Series User Guide 1 About This Guide

Stratasys Support Center

The Support Center is a knowledge base that includes information about

design, applications, printing material, and links to many other resources.
In addition, you can check the latest revision of the user guide for your
Stratasys 3D printer and download documents in different languages.
The Support Center is available in multiple languages. You can change the
display language using the language drop-down menu in the top-left corner of
the homepage.

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Stratasys J5 Series User Guide 1 About This Guide

Stratasys Academy YouTube Channel

The Stratasys Academy YouTube Channel features instructional videos about

how to operate and maintain Stratasys printers. The channel includes
dedicated playlists for different printers and special topics like post-processing.
Make sure to check out this new Stratasys Academy Channel and remember
to subscribe!

GrabCAD Community

The Tutorials section of the GrabCAD Community portal is a valuable resource

for Stratasys-sponsored and user-generated 3D printing tips. You can also ask
3D-related questions on the portal and download free CAD files.

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Safety 2
Safety Features 2-2
Symbols and Warning Labels 2-3
Safety Guidelines 2-4
Printer Installation 2-4
Printer Operation 2-4
UV Radiation 2-5
Printer Maintenance 2-5
Model and Support Materials 2-5
First Aid for Working with Printing Materials 2-7
Contact with Skin 2-7
Contact with Eyes 2-7
Ingestion 2-7
Inhalation 2-8
Waste Disposal 2-8

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Stratasys J5 Series User Guide 2 Safety

Safety Features
Stratasys 3D printers are designed to comply with CE and FCC
standards. They are equipped with the following safety features:

If the printer is not used as specified in this guide, these safety features may not
provide adequate protection.

Interlock Switch
The power supplied to the UV light is turned off when the door is
opened.

Warning
Do not defeat (override) the interlock switch. Doing so could
result in serious personal injury. If the interlock switch does not
function correctly, do not use the printer, and contact your
service provider.

Safety Lock
The door is locked while the printer is working. If you do manage
to open it, the UV light and the motors turn off.

Warning
Do not defeat (override) the safety lock. Doing so could
result in serious personal injury. If the safety lock does not
function correctly, do not use the printer, and contact your
service provider.

UV Screening
The transparent sections of the door and sides block harmful UV
radiation, allowing the operator to view the 3D prints during the
printing process.

Figure 2-1 Front view of the printer

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Stratasys J5 Series User Guide 2 Safety

Grounded Chassis
The chassis of the printer is grounded, to prevent electrical
shock.
Note: The power outlet must be grounded in accordance with
the local electric code to provide this protection.

Symbols and Warning Labels

The following table lists the warning labels located on or in the printer.
Warning Symbol Meaning Location Comments
Hazard (general) On the name plate on Read the instructions in
the back of the printer. this document before
operating the printer.

Hot surface On the print block. Risk of burns. Do not

touch this surface after
printing.

Ultraviolet Near the UV lamp. Risk group 3 UV emitted

radiation from this product. Avoid
On the UV module.
eye and skin exposure to
unshielded product.

Sharp object Inside the materials Risk of injury from the

cabinet. needle in the cartridge
slots.

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Stratasys J5 Series User Guide 2 Safety

Safety Guidelines
The following general guidelines, together with the instructions provided
throughout this user guide, ensure user safety while operating and maintaining
the system. If the system is not operated as specified, the user's safety
may be compromised.

Printer Installation

➢ Installation and removal of the printer should only be done by qualified

service personnel.
➢ Connect the printer (and the UPS unit) to the electric outlet using a power
cable that is safety-certified.
➢ The electric outlet should be easily accessible, near the printer.
➢ Never connect the power plug to an outlet that does not have a ground
(earth) wire, and never disconnect the ground. Doing so might expose the
operator to serious danger from electric shock.
➢ Do not connect the power cable supplied with the printer to any other
equipment.
➢ The following safety statement is followed by translations to Finish,
Norwegian, Swedish and Danish, as required by local regulations:
“The machine must be connected to a grounded power outlet.”
❒ FI: Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
❒ NO: Apparatet må tilkoples jordet stikkontakt.
❒ SE: Apparaten skall anslutas till jordat uttag.
❒ DK: Apparatets stikprop skal tilsluttes en stikkontakt med jord, som
giver forbindelse til stikproppens jord.
➢ Leave a minimum of 60 centimeters (24 inches) between the printer and
walls or other objects.
➢ For Japan: The power cable supplied is provided for connecting the printer
to the AC electric source. Do not use it with other equipment.

Printer Operation

➢ This printer should not be installed in locations where children are likely to
be present.
Cette imprimante ne doit pas être installée dans des lieux pouvant accueillir
des enfants.
➢ The printer should only be operated by persons trained by an authorized
Stratasys representative.
➢ All persons operating or maintaining the printer should know the location of
first aid and emergency equipment and how to use it. Never block access
to this equipment.
➢ Keep fingers and other body parts clear of the printer when closing the door.
➢ Never attempt to open the printer while it is working.
➢ Never override the interlock safety switch.

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Stratasys J5 Series User Guide 2 Safety

➢ If the interlock safety switch ever fails, do not use the printer.
➢ Several parts of the printer remain extremely hot even after it has stopped
operating. Avoid touching the print block.

UV Radiation

The UV light used in the printer emits dangerous radiation.

➢ If the UV light remains on when the printer is open, do not stare directly at it.
Shut down the printer and call your Stratasys service provider.

Printer Maintenance

➢ Service operations should be performed only by qualified personnel who

have been instructed in relevant safety precautions.
➢ Notify co-workers and those who have access to the printer before
beginning non-routine and hazardous work.

Report any potential dangers and safety-related accidents to your safety

officer or to other appropriate authorities.

Model and Support Materials

Model and support materials are made of chemical substances. Although

precautions must be taken when handling these materials directly, all model
and support materials used by the printer are handled in sealed cartridges.
Normally, operators of the printer should never be directly exposed to
hazardous materials. In the unlikely event of a leak or spill, follow the
instructions that are included with the material cartridges used.
➢ Store model and support materials indoors, in a dry area with adequate
ventilation, between 15-25 degrees Celsius (59-77 degrees Fahrenheit).
Never expose them to flames, heat, sparks, or direct sunlight.
➢ Keep model and support materials away from areas where food and drink
are stored, prepared and consumed.
➢ Uncured printing material is considered a hazardous substance, requiring
certain precautions when directly handling it. To prevent skin irritation, wear
neoprene or nitrile gloves. If there is any chance that model and support
materials might splash into the eyes, wear safety goggles. Prolonged direct
contact with printing materials can cause an allergic reaction.
➢ When handling UV-cured 3D prints that may not be completely cured on the
surface, common latex gloves are adequate.
➢ To prevent respiratory irritation, ventilate areas where model and support
materials are used. If the printer is not connected to an exhaust duct, the
room ventilation system should replace the air 4–6 times per hour.
➢ Clean up model-material and support-material spills with disposable towels
or other absorbent, non-reusable material, such as sawdust or activated
charcoal. Rinse the spill area with denatured or isopropyl alcohol (IPA),
followed by soap and water. Dispose of the absorbent material in
accordance with local regulations.

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Stratasys J5 Series User Guide 2 Safety

➢ Do not wash contaminated clothing at home; clothing should be

professionally laundered.
➢ Dispose of contaminated shoes, belts and other leather items in
accordance with any applicable regulations. Absorbed printing material
may re-expose the user when these items are worn.

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Stratasys J5 Series User Guide 2 Safety

First Aid for Working with Printing Materials

In general, try to avoid direct contact with uncured printing material. If skin or
eyes come into contact with it, wash the area immediately and thoroughly with
water, and follow these first-aid instructions.

The Material Safety Data Sheet (MSDS) that accompanies printing

materials contains important safety information. Keep this in an accessible
place where these materials are used and stored.

Contact with Skin

If uncured printing material comes in contact with skin, wash the affected area
immediately and thoroughly with soap and cool water, then remove
contaminated clothing. Pay particular attention to flushing the hair, ears, nose
and other parts of the body that are not easily cleaned.
➢ Use cool water to prevent skin pores from opening, so that the liquid
material does not easily penetrate the skin.
➢ Do not use solvents to clean skin.
➢ If large areas of skin have been exposed, or if prolonged contact results in
blisters, seek medical attention. In any case, if irritation persists, seek
medical attention.
➢ Avoid the accidental transfer of printing material from the hands to other
areas of the body, especially to the eyes.
➢ If protective cream was used, do not reapply it until the skin has been
completely cleansed.

Contact with Eyes

If uncured printing material comes in contact with the eyes, flush immediately
with large amounts of water for 15 minutes and seek medical attention.
➢ Avoid sunlight, fluorescent light, and other sources of ultraviolet radiation.
Wearing contact lenses when handling liquid printing materials is not
recommended. If the liquid splashes into the eyes when contact lenses are
worn, immediately remove the lenses and flush the eyes with water.
➢ Clean and disinfect the contaminated lenses.
➢ Do not wear contact lenses until eye irritation disappears.

Ingestion

If printing material is swallowed, refer to the instructions included with the

cartridge. Seek medical attention immediately.

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Stratasys J5 Series User Guide 2 Safety

Inhalation

Vapors from printing materials can be irritating to the respiratory system. If

respiratory irritation occurs, expose the victim to fresh air immediately.
➢ If the victim has stopped breathing, perform artificial respiration or
cardiopulmonary resuscitation.
➢ Seek medical attention immediately.
➢ Keep the victim warm but not hot.
➢ Never feed anything to an unconscious person.
➢ Oxygen should be administered by authorized personnel only.

Waste Disposal
Fully cured 3D prints can be disposed of as ordinary office trash. However,
special care is required when handling printer waste (uncured printing
material).
➢ When removing the waste cartridge/container from the printer, wear
neoprene or nitrile gloves.
➢ To prevent liquid waste from splashing into the eyes, wear safety goggles.
➢ Liquid waste from the printer is classified as hazardous industrial waste.
Therefore, printing-material waste must be packaged and disposed of in a
manner that prevents human contact with it and contamination of water
sources.
➢ Empty model-material and support-material cartridges contain residue of
their contents. Some leakage of this residue may occur through the broken
cartridge seal. Therefore, handle and store empty cartridges with care.
➢ Do not attempt to reuse empty cartridges, and do not puncture them.
➢ Dispose of used cartridges and waste containers in accordance with local
regulations.
➢ Discard contaminated clothing, shoes, empty containers, etc., in
accordance with any applicable regulations.

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Introducing the
3D Printer
3
Basic Features 3-2
Electrical Specifications 3-2
Printer power rating 3-2
Actual power consumption 3-2
Work Configurations 3-3
Workstation Requirements 3-3
Source Files 3-4
STL Files 3-4
VRML Files 3-4
Slicing Resolution 3-5
Printing Materials 3-6
Storage 3-6
Shelf Life 3-6
Exposure to Light 3-6
Safety Considerations 3-7
Disposal 3-7
Print Modes 3-8
Work Environment 3-9

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

Basic Features
Stratasys J5 Series printers offer the following options:

• You can streamline and economize the process of producing models.

❒ Printing models made from different materials on the same build tray
(“mixed tray”), in the same print job, eliminates the time-consuming
need and expense of loading another material, flushing the system, and
sending a separate job to be printed.
❒ Alternating print jobs that use any of the Model materials (or material
combinations) loaded similarly does not require material replacement—
again, saving time and expense.
• You can print objects with combinations of basic materials (digital
materials), enabling you to choose from a wide range of possible
mechanical properties.
• You can print parts (shells) of the same model—simultaneously—with
different materials (or material combinations)
• You can mix any combination of base materials, resulting in an extremely
wide range of available colors.
• If you designate colors for parts of a model at the design stage (with CAD
software) and save the model as a VRML file, the parts are automatically
assigned appropriate material combinations in GrabCAD Print for printing
the model with the desired colors.
GrabCAD Print supports many 3D CAD file formats, eliminating the need to
convert them to STL files. GrabCAD Print can also repair damaged files before
sending them to the printer.

Electrical Specifications
Printer power rating

The printer power rating is as follows:

❒ 100-240 VAC, 50/60 Hz, 10 A, 650 W
Other electrical outlets should not be connected to the same line as the printer.

Actual power consumption

❒ Maximum: 551 Watt (during printing)

❒ Minimum: 79 Watt (when printer is idle)

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

Work Configurations
Stratasys J5 Series 3D printing systems can be set up as single-station
systems or as multi-station systems. When connected to a local computer
network, the system can serve multiple users. In such configurations, each
user (client) prepares files for production. A software service, installed on the
printer computer, processes jobs and controls the printing.
Figure 3-1 shows the printer set up in a multi-client configuration.

Figure 3-1 Multi-client network configuration

Workstation Requirements
GrabCAD Print is an application for preparing and managing print jobs on
Stratasys J5 Series printers (and on other supported 3D printers).
• To download GrabCAD Print, go to: help.grabcad.com/print/sign-up.
• If there are several users in your company, you need to set up a company.
To do this: go to: help.grabcad.com/article/203-all-about-company-account.
• To see the requirements for client computers running GrabCAD Print, go to:
help.grabcad.com/print/system-requirements.

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

Source Files
Stratasys J5 Series printing systems produce 3D prints designed with most
CAD tools and some other 3D applications.
GrabCAD Print supports STL, VRML, OBJ and 3MF files. In addition,
GrabCAD Print supports native CAD formats from these programs: Creo,
SOLIDWORKS, NX, CATIA and Inventor. To see the complete list of file
formats supported by GrabCAD Print, go to: help.grabcad.com/print/file-
formats.
J5 Series systems feature the capability of producing different types of files
simultaneously.

IMPORTANT: Patient Privacy

To protect patient’s privacy, before importing the source file into GrabCAD
Print, make sure that file does not contain sensitive and confidential patient
health information.

STL Files

STL is short for STereoLithography or Standard Triangulation Language. This

language views any object as a collection of surfaces, and describes each
surface of the object as a collection of triangles.
For example, a square can be described as two triangles; a cube (six squares)
as 12 triangles. Curved surfaces need more triangles to describe them. The
higher the tolerance (for smooth surfaces), the more triangles are needed.
Most CAD software can export STL files. GrabCAD Print opens these files for
printing on the printer.

VRML Files

VRML is a 3D file format which includes color and texture information. VRML
provides the ability to apply different colors and textures to a 3D print while
designing in a CAD program. No further color assignment is needed in
GrabCAD Print.
When you create a VRML file in most CAD programs, two files are created: a
wrl file, containing the 3D print's geometric information, including texture, and a
picture file (bmp, png, jpg, or tiff), containing the 3D print's color information.
Before placing a VRML file on the build tray, make sure that the VRML file and
its corresponding picture file are in the same folder.

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

Slicing Resolution

The slicing resolution is as follows:

X = 300 DPI
Y = 300 DPI
Z = 1354 DPI (18.75µ layer thickness)

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

Printing Materials
Stratasys J5 Series printers produce 3D prints by jetting thin layers of printing
materials on the build tray, until the complete 3D print is formed. Two types of
material are used in this process:

• Model material—which makes up the finished 3D print.

• Support material—which fills gaps and spaces in the part during printing,
and is removed after printing.

For up-to-date information about PolyJet printing materials and their

properties, go to www.stratasys.com/materials/polyjet.

Storage

Materials used for producing 3D prints with J5 Series printers are made of
resins, which are composed of reactive monomers and oligomers. Although
printing materials are supplied in sealed, UV-proof cartridges, care must be
taken when storing and handling them. Follow these guidelines to protect
operators and the environment, and to ensure optimum results.
• To ensure product stability, do not allow these materials to come into
contact with metal. Plastics made from monomer-soluble substances (such
as polystyrene or polyvinyl chloride) are not suitable for storing PolyJet
printing materials.
• When not in use, keep material cartridges tightly sealed to prevent
contamination, the effects of exposure to UV radiation, and accidental
spillage.
• Store material cartridges indoors, in a dry area with adequate ventilation,
between 15–27 degrees Celsius (59-81 degrees Fahrenheit). If exposed to
heat or flames, cartridges might burst or ignite.
• Signs of premature polymerization in material cartridges include bulging,
leaking, the emission of heat, and unusual odor. Exposure to heat can
cause resin to gel in the cartridges.
• Make sure that material cartridges are stored in accordance with all local
regulations and other applicable requirements.

Shelf Life

Materials used for producing 3D prints have a limited shelf life. The expiry date
on the label is valid when properly stored in an undamaged, unopened
cartridge. Always rotate your stock, so that the cartridge with the earliest date
is used first.

Exposure to Light

If printing materials are not in their sealed cartridges, make sure to shield them
from sunlight and other sources of UV radiation, such as fluorescent and

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

mercury-vapor lights. Exposure to UV radiation causes an increase in viscosity

and, eventually, solidification.

Safety Considerations

Before being cured, resins are hazardous materials. To prevent possible

health hazards, follow these precautions regarding printing materials:
• Do not expose to flames, heat or sparks.
• Prevent contact with skin and eyes.
• Ventilate areas where they are handled.
• Keep them separate from food and drink.
Cured plastic parts, however, are safe. They can be handled and stored
without precautions.

You can find more safety information about resins in:

l "Safety Guidelines" on page 2-4
l "First Aid for Working with Printing Materials" on page 2-7

Disposal

Dispose of cartridges of model and support material in accordance with all

applicable laws and regulations.

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

Print Modes
Print modes in 3D printing are preset configurations that determine how an
object is printed. They control various parameters such as layer height, print
speed, and number of materials, allowing you to quickly select a balance
between print quality and production time without adjusting individual settings
for each print job.
For full printing and post-processing procedures required to achieve optimal
results per supported application, refer to Stratasys Support Center resources,
such as training and best practice guides per application.

Important:
For J5 DentaJet XL printers, changing the print mode requires running the
Shutdown wizard with the More than 30 days option and then performing a
system power-up by a service engineer.
To minimize downtime, contact your Stratasys service provider to schedule
a service visit.
Do not try to load material without a service engineer as it might adversely
affect printer operation.

Print Mode J55 Prime J5 MediJet J5 Digital J5 DentaJet J5 DentaJet XL

Anatomy
Super High Speed

1 model
material

1 support
material
High Quality High Speed

2 model 2 model
materials materials

1 support 1 support
material material
High Speed

2 model 2 model 2 model

materials materials materials

1 support 1 support 1 support

material material material
*Supported with
GrabCAD Print Pro

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Stratasys J5 Series User Guide 3 Introducing the 3D Printer

Print Mode J55 Prime J5 MediJet J5 Digital J5 DentaJet J5 DentaJet XL

Anatomy
Long Print

1 (or 2) 1 (or 2) 1 (or 2) model

model model materials
materials materials
1 support
1 support 1 support material
material material
High Quality Speed

5 model 5 model 5 model 5 model

materials materials materials material

1 support 1 support 1 support 1 support

material material material material

Work Environment
Extreme heat and humidity conditions can adversely affect the operation of
your J5 Series 3D printer. Use ventilation or air-conditioning systems, if
necessary, to keep the work area within the following ranges:

• 18°–25° C (64°–77° F)
• 30%–70% relative humidity

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Operating and Maintaining the
Printer
4
Starting the Printer 4-3
Loading Model and Support Cartridges 4-5
Producing 3D Prints 4-10
Locking the Build Tray 4-10
Preparing the Printer 4-10
Starting Printing 4-11
Manually Adjusting the Build Tray Height (GrabCAD Print Pro) 4-16
Resuming Production After Printing Has Stopped 4-20
Changing Printing Materials 4-24
Printer States Between Jobs 4-33
Shutting Down the Printer 4-34
Updating the Printer Software 4-36
Sending Log Files to Service Provider 4-39
Maintaining the Printer 4-42
Routine Maintenance Schedule 4-42
Customer Replacement Units 4-43
Routine Cleaning 4-43
Pattern Test 4-48
Replacing the Wiper 4-51
Replacing the Roller Waste Collector 4-56
Optimizing Print Heads 4-58
Replacing Print Heads 4-63
Checking Printing Accuracy 4-75
Calibrating Print-Head Accuracy 4-77
Lubricating the Z-Axis Screw 4-91
Calibrating the Weight Sensors 4-92

4-1
Replacing the Waste Container 4-93
Cleaning the Exterior Panels 4-97
Cleaning the UV Screen 4-97

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Starting the Printer

Caution
l Do not attempt to operate the printer before being trained by an authorized
Stratasys representative.
l Observe all safety warnings and follow the safety guidelines described in
Chapter 2.

1. Make sure that the main power switch, at the back of the printer, is in the
ON position.

Figure 4-1 Main power switch and cable

The power button on the front of the printer blinks.

Figure 4-2 Power button

2. Press the power button.
Powering up the printer can take several minutes.

3. When the following screen appears, make sure that the printer door is
closed, and tap OK.

Figure 4-3 Hardware Initialization screen

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

When the printer powers up, the printer interface is displayed on the touch
screen. All monitoring and controlling of the printer is done from this
interface.
The printer is ready for all operations when "Idle" is displayed.

Figure 4-4 Printer interface (Home screen)

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Loading Model and Support Cartridges

The cabinet setup in J5 Series printers depends on the active print mode and
the specific printer.

Important:
For information about print modes, see "Print Modes" on page 3-8.

All printers, except J5 DentaJet XL

You can set up the cabinet according to the corresponding print modes:

For information about loading J5 DentaJet XL printers, see "J5 DentaJet XL

Printers Only" on the next page.

• High Quality Speed

In this mode, you can use 5 different model materials and 1 support
material. Two cartridges of each type of material can be loaded in the
material cabinet for each channel of the same print head, as shown in (see
figure below).

l High Quality Speed mode is available on J55 Prime, J5 MediJet, J5 Digital

Anatomy, and J5 DentaJet printers.
l Do not load MED625FLX in the M5 cartridge slot in the material cabinet. For
information about biocompatible materials, search for "Biocompatibility
Requirements" on the Stratasys Support Center.

Figure 4-5 High Quality Speed mode cabinet setup for J5 printers
• High Speed, Long Print and High Quality High Speed
This these modes, you can use 2 different model materials. Four cartridges
of each type of material can be loaded in the channels of the same print
head. In addition, 4 support material cartridges are loaded in the support
channels (see figure on the next page).

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

l High Speed mode is available for J55 Prime (users of GrabCAD Print Pro),
J5 MediJet, and J5 Digital Anatomy printers.
l Long Print mode is available on J55 Prime, J5 MediJet, and J5 DentaJet
printers.
l High Quality High Speed mode is available on J5 DentaJet printers.
l Do not load MED625FLX in the M5 cartridge slot in the material cabinet. For
information about biocompatible materials, search for "Biocompatibility
Requirements" on the Stratasys Support Center.

Figure 4-6 Material cabinet for High Speed, Long Print, and High
Quality High Speed modes for J5 DentaJet printers
J5 DentaJet XL Printers Only
You can set up the cabinet according to the corresponding print mode:

For information about loading all J5 printers except J5 DentaJet XL printers,

see "All printers, except J5 DentaJet XL" on the previous page.

• Super High Speed

In this mode, use 1 model material (MED620) and 1 supported material
(Support Material), see figure below.

Figure 4-7 Material cabinet for Super High Speed mode for J5
DentaJet XL printers

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Four cartridges of the same model material and 2 cartridges of support

material are loaded, as follows:
❒ Ch0, Ch1, Ch2: Load with the same Model Material (MED620)
❒ Ch3, Ch4, Ch5: Load with Support Material
• High Quality High Speed
In this mode, use 2 model materials (Model Material 1 and Model Material
2) and 1 support material (Support Material), see figure below.

Figure 4-8 Material cabinet for High Quality High Speed mode for J5
DentaJet XL printers
Two cartridges of each model material and 2 cartridges of support material
are loaded, as follows:
❒ Ch0 – Ch1: Load with Model Material 1
❒ Ch2 – Ch3: Load with Model Material 2
❒ Ch4 – Ch5: Load with Support Material

To load printing materials after printer installation and after a long

shutdown, use the Material Replacement wizard.

Important: If you need to replace the printing material currently installed

with another type, see "Changing Printing Materials" on page 4-24.
Otherwise, make sure to replace the material cartridge with one containing
the same type of material.

To load model and support material:

1. Open the material cabinet, if relevant.

2. Load model and support cartridges into their respective slots.
Notes:

❒ Repeated piercing of the cartridge seal can cause leakage. To avoid

leakage from the seal, do not pierce the seal more than 10 times.
❒ The printer interface displays the new cartridge information.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

3. Check the printer interface to make sure that the correct material is
detected and that its weight is displayed.

Figure 4-9 Materials screen, showing cartridges, all printers, except J5

DentaJet XL
Note: For J5 printers (except for J5 DentaJet XL), make sure that the
cartridges contain at least 50 grams of material.

• To display this screen, tap the Materials icon on the left, and the Cartridges
tab at the top, as shown.
• The Channels tab displays the total amount of material available for each
channel, from both upper and lower cartridges.

Figure 4-10 Materials screen, showing cartridges, J5 DentaJet XL only

Note: For J5 DentaJet XL printers, make sure that the cartridges contain at
least 200 grams of material.

4. Close the material cabinet, if relevant.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Tips about loading and replacing material cartridges:

l You can replace material cartridges either before or during printing.
l The cartridge type is automatically detected by the printer. If you replace a
cartridge containing a different Model material, a message appears
requiring that you run the Material Replacement wizard to flush out the old
material.
l If the printer is not level, some of the printing material might not be used,
and air might be drawn into the material tube.
l If printing stops for an extended time before you replace a material
cartridge, the printer may go into Idle mode. If this happens, see "Resuming
Production After Printing Has Stopped" on page 4-20.

The material cabinet and material cartridges contain components that

identify loaded printing materials.
Tampering with these components will render the printer inoperable and
may void Stratasys warranties and service contracts.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Producing 3D Prints
3D prints can be produced after they are arranged on the virtual build tray in
the GrabCAD Print application. For information about preparing files for
printing, see the GrabCAD Print online documentation.

Locking the Build Tray

Locking the build tray is required when you need to remove printed models
after a print job and when performing some of the operator tasks, such as
cleaning the build tray or taping the pink paper to tray for the Pattern Test.
When done, unlock the tray.
To lock and unlock the build tray:
1. Press the Push button to lock the tray in place.
2. With the tray locked, perform the required task.
3. When done, pull the handle under Push button upward and unlock the tray.

Figure 4-11 Tray Push button and unlocking handle

Preparing the Printer

Before beginning to produce 3D prints, it is recommended that you check the

current printing quality of the print heads by performing the Pattern Test.
To prepare the printer for printing:

1. Make sure that the build tray in the printer is empty and clean.
2. If not, lock the build tray (as described above) and remove cured material
with the scraper, and clean the tray thoroughly with a cleaning cloth soaked
with 90% alcohol (IPA or ethanol).

Caution
Use protective gloves when cleaning the build tray, and be careful of the
sharp edges of the scraper blade.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

3. Make sure that there is sufficient model and support material loaded, as
indicated on the printer interface. You may want to replace the cartridges of
model and support material currently loaded in the printer to avoid the need
for replacing them during printing.
Note: When you click Print in GrabCAD Print, a warning message appears
if there is not enough of one or more material.

For loading material cartridges and replacing empty ones, see "Loading
Model and Support Cartridges" on page 4-5.
For changing the type of material currently loaded, see "Changing Printing
Materials" on page 4-24.

Starting Printing

There are several ways to start printing a job. You can:

• Send a job to the printer from GrabCAD Print.
• Reprint a recent job from the History screen.
• Load an .objzf file from a USB flash drive.
Note: Only.objzf files can be loaded with a USB flash drive

Sending a Job from GrabCAD Print

You can set up the printer so that it is ready to begin printing when a job is
received from GrabCAD Print.
To send a print job from GrabCAD Print:

1. When the printer is in Idle state, tap Ready to Print.

Figure 4-12 Home screen, Idle state, no jobs in queue

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

2. Make sure that the build tray is empty, close the printer door, and tap OK.

Figure 4-13 Confirmation screen

When the printer state changes to Ready, the printer is ready to begin
printing as soon as jobs are received.

Figure 4-14 Ready state

The printer remains in this state, by default, for up to 48 hours. The length of
time can be changed in Tools > Settings > Parameters.

3. From GrabCAD Print, send a job to the printer.

The printer begins printing the job immediately.
➢ If the printer is not in Ready state, the job is not printed immediately.
Instead, it appears in Queue screen in the printer application. To start
printing the job, access the Queue screen, tap the desired job, and tap the
button.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Loading a Job from the Print History

From the printer history, you can reprint a job.
To print a job from the History:

1. Tap to display the print Queue screen.

2. In the Queue screen, tap the History icon.

Figure 4-15 Queue screen, History icon

3. In the History screen, select a job to load.

Figure 4-16 History screen

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

4. When the following screen appears, tap Reprint

Figure 4-17 Job details screen

➢ To begin printing, check that the build tray is clear and that the door is
closed, then tap .

Loading a Job from a USB Flash Drive

Using a USB flash drive you can load .objzf files to the printer application. To
save the file as an .objzf, load the file in GrabCAD Print, and go to File > Export
OBJZF.
Important: An .objzf file can be printed only in the version in which it was
exported. If you update the software, you need to export the job file to .objzf
again.
To print a job from USB flash drive:

1. Tap to display the Queue screen.

2. In the Queue screen, tap the USB icon.

Figure 4-18 Queue screen, USB icon

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

3. In the screen that opens, select a job to load.

Figure 4-19 USB Load File screen

4. When the following screen appears, tap Print.

Figure 4-20 Job details screen

You can expand the preview image by tapping it.

➢ To begin printing, check that the build tray is clear and that the door is
closed, then tap .

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

When printing begins, the printer state changes to Printing. The print block
heats up, and other components prepare themselves for production.
Depending on the size of the model(s) to be produced, printing can take
between several hours to several days. As long as there is enough Model and
Support material in the cartridges, printing proceeds automatically until the job
is finished.

Figure 4-21 Home screen, Printing state

Manually Adjusting the Build Tray Height (GrabCAD Print Pro)

For users with GrabCAD Print Pro, the Tray Height Adjustment wizard enables
you to adjust the build tray height according to the height of the object that you
want to print on. This ensures that there will be slight resistance between the
print block and the object and that there will be no gap. The Manual tray height
adjustment option provides more control for certain geometries.

For information about GrabCAD Print Pro features and best practices, refer
to GrabCAD Print Pro for J3/J5 Series Printers Best Practices Guide.

To adjust the build tray height:

1. From the Wizards screen, tap the Tray Height Adjustment, and then tap
Next.
2. In the Tray Height Adjustment wizard, select Manual tray height
adjustment.

Figure 4-22 Tray Height Adjustment wizard—Manual

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

3. Enter and confirm the Object Height (the total height from the tray to the top
of the object surface):

Figure 4-23 Enter object height and confirm

a. In the Object Height box, enter the recorded total height in mm (from the
tray to the top object) and tap Enter.
b. In the Confirm Object Height box, confirm the height, tap Enter, and tap
Next .
The tray adjustment is in progress. If there is a problem, you have the
option to tap EMERGENCY STOP.

Figure 4-24 Tray adjustment in progress

4. When the build tray stops moving:
a. Manually rotate the build tray to verify that you feel slight resistance
between the print roller and the top of the object.
b. Verify that the roller rotates as the object passes underneath.
5. Continue as follows:

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

❒ If you need to adjust the tray height, select Continue readjusting the tray
height, tap Next, and continue with step 6.

Figure 4-25 Check the tray height

❒ If you tray height is adjusted, select Tray height is adjusted, tap Next,
and continue with step 7.

Figure 4-26 Build tray is adjusted

6. Adjust the tray height as follows:
a. Use the up or down arrows to set the desired height and tap Next.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Figure 4-27 Adjusting build tray height

The tray adjustment is in progress. If there is a problem, you have the
option to tap EMERGENCY STOP.

b. Repeat step 4 to recheck tray height.

7. Proceed with the next stage of your printing workflow.

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Resuming Production After Printing Has Stopped

If the printing process is interrupted, the print manager stops sending slices to
the printer. This can happen, for example, if the printing material runs out in the
middle of a print job, and you do not replace the empty cartridge immediately.
After the printer changes to Idle mode, you need to resume printing, either from
the printer or from GrabCAD Print Job Manager.

After printing stops, the printer goes into Idle mode, when heating of the
print heads is reduced.

To continue printing from GrabCAD Client :

1. Open the Schedule screen of GrabCAD Print.

Figure 4-28 Opening the Schedule screen

2. Locate the stopped job.

Figure 4-29 Stopped job in the Schedule screen

3. Click on the job to display the job details, and click the Resume icon .
OR—
Right-click on the job to display the pop-up menu, and select Resume job.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

4. Click Resume Print in the confirmation dialog box.

Figure 4-30 Resume Print confirmation

To continue printing from the printer interface:

1. In the Home screen, tap the job display area (Details).

Figure 4-31 Home screen, job details

OR—
In the Queue screen, tap the job.

Figure 4-32 Queue screen, job details

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

The following screen opens, containing full job details and action options.

Figure 4-33 Job details and action options

2. Tap Resume.

You cannot continue printing if there was a relatively long interruption in

printing. This is because the part already printed might slightly deform or
shrink before printing continues, causing a visible difference between it and
the part printed later. The effects of a printing stoppage depend on the part
size and structure, the model material used, ambient temperature and the
length of the stoppage.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

If you cannot continue printing:

1. Cancel the job.

In GrabCAD Print, in the Schedule screen (see above):
❒ Right-click on the job to display the pop-up menu, and select Cancel
job.

OR—
❒ Left-click on the job to display the Job Status details, and click the

Cancel icon .
OR—
❒ On the printer interface, display the screen containing full job details
(see above), and tap Cancel.
2. Remove the partially printed 3D print from the build tray.
3. Resend the job to the printer.

❒ In GrabCAD Print: Click .

OR—
❒ On the printer interface: Display the screen containing full job details
(see above), and tap Reprint.

You can stop printing from either the printer interface or from GrabCAD
Print.
• After clicking the Stop button in GrabCAD Print, you can resume printing
from GrabCAD Print or from the printer interface.
• After stopping printing from the printer interface, you can resume printing
only from the printer interface.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Changing Printing Materials

Before producing models using a different type of printing material than is
currently installed, run the Material Replacement wizard to flush the print block
and feed tubes. The factors that are relevant when changing materials are the
print mode, printing material, and the specific printer.

Important:
For J5 DentaJet XL printers, changing the print mode requires running the
Shutdown wizard with the More than 30 days option and then performing a
system power-up by a service engineer.
To minimize downtime, contact your Stratasys service provider to schedule
a service visit.
Do not try to load material without a service engineer as it might adversely
affect printer operation.

To ensure the biocompatibility of printed parts when changing from

standard printing materials to biocompatible materials, follow the
instructions for loading the relevant material. To download the required
document, search for "Biocompatibility Requirements" on the Stratasys
Support Center.

Important:
For information about print modes, see "Print Modes" on page 3-8.

All printers, except J5 DentaJet XL

You can change materials according printer and the corresponding print
modes:

For information about changing material for J5 DentaJet XL, see "J5
DentaJet XLPrinters Only" on page 4-26.

• High Quality Speed

This mode enables you to produce 3D prints with 5 model materials. Each
print head section is loaded with a different material.

Figure 4-34 Five model materials loaded in the print heads

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Do not load MED625FLX in the M5 cartridge slot. For information about

biocompatible materials, search for "Biocompatibility Requirements" on the
Stratasys Support Center.

Tip for printing in High Quality Speed mode:

l This mode is compatible with Digital Anatomy materials. For information
about printing quality anatomical models on the J5 Digital Anatomy printers,
refer to Printing Advanced Medical Models on J5 - Supplementary User
Guide.

• High Speed (J55 Prime (for users with GrabCAD Print Pro), J5 MediJet,
and J5 Digital Anatomy)
With this mode, you can load 2 cartridges of the same model material and 2
cartridges of the same support material.
The print speed is faster than High Quality Speed mode.

Figure 4-35 2 model materials and 1 support material loaded in the

print heads for High Speed and Long Print modes
• Long Print
This mode enables you to load more cartridges of a single material thereby
significantly reducing the need to replace cartridges during the print job.
The cartridges of the material you wish to print without replacing, must be
loaded in the channels of the same print head, in the upper and lower bays.

• High Quality High Speed (J5 DentaJet only)

This mode enables faster printing while maintaining model quality. The
loading of the cartridges is the same as the Long Print mode.

Figure 4-36 Two model materials loaded in the cartridge slots

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Do not load MED625FLX in the M5 cartridge slot. For information about

biocompatible materials, search for "Biocompatibility Requirements" on the
Stratasys Support Center.

J5 DentaJet XLPrinters Only

You can change materials according printer and the corresponding print
modes:

For information about changing material for all J5 printers except J5

DentaJet XL, see "All printers, except J5 DentaJet XL" on page 4-24.

• Super High Speed (J5 DentaJet XL only)

This mode enables you to print at a speed about 3 times that of High Quality
Speed mode, and has good surface quality.

Figure 4-37 One model material loaded in the cartridge slots

For each material, the printer automatically switches (hotswaps) between
the cartridges that supply material to the print heads.

Figure 4-38 Active cartridges feeding all the relevant channels for each
material
❒ For the model material: A single model cartridge supplies all 3 model
channels: Ch0, Ch1, and Ch2. In this case, material cartridge 1 (M1) is
active.
❒ For the support material: A single support cartridge, supplies all 3
support channels: Ch3, Ch4, and Ch5. In this case, support cartridge 1
(S1) is active.

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Tips for Super High Speed mode:

l Use MED620 model material, which is the only approved model material for
this mode.
l Use SUP711 support material, and the default grid type is Lite.
l To reduce the cost per model and to achieve optimal results, use a
hollowed model with 1.5–2.0 mm wall thickness.

• High Quality High Speed (J5 DentaJet XL only)

This mode enables you to print at a faster speed thanHigh Quality Speed
mode and the same surface quality as Super High Speed mode. See (see
figure on the previous page).
For each material, the printer automatically switches (hotswaps) between
the cartridges that supply material to the print heads.

Figure 4-39 Active cartridges feeding all the relevant channels for each
material
❒ For Material 1: A single model cartridge supplies both model channels:
Ch0 and Ch1. In this case, material cartridge 1 (M1) is active.
❒ For Material 2: A single model cartridge supplies both model channels:
Ch2 and Ch3. In this case, material cartridge 3 (M3) is active.
❒ For Support Material: A single support cartridge, supplies both support
channels: Ch4 and Ch5. In this case, support cartridge 1 (S1) is active.
To replace the printing materials:

1. From the Wizards screen, tap Material Replacement.

2. In the opening screen, tap Start.

Note: If you have TrueDent materials, select Denture.

Figure 4-40 Denture selection

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❒ For J5 printers (except J5 DentJet XL), the main material replacement

screen shows the materials currently loaded in each of the model
cartridge slots (M1–M5) and in the support cartridge slots (S).
❒ For J5 DentJet XL printers, the main material replacement screen
shows the channels to be loaded (Ch0-Ch5).

• For Super High Speed mode:

Ch0, Ch1, Ch2: Load with the same Model Material (MED620)
Ch3, Ch4, Ch5: Load with Support Material

• For High Quality High Speed mode:

Ch0 – Ch1: Load with Model Material 1
Ch2 – Ch3: Load with Model Material 2
Ch4 – Ch5: Load with Support Material

3. To change the print mode, do the following:

Important:
For more information about print modes, see "Print Modes" on page 3-8.
If you have a J5 DentaJet XL printer, and you want to change the print
mode, contact your Stratasys service provider to schedule a service visit to
power up the printer. Do not try to load material without a service engineer
as it might adversely affect printer operation.
If you do not need to change the print mode, continue to step 4.

a. In Print Mode, tap >.

Figure 4-41 Initial Material Replacement screen (sample)

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b. Select the print mode and tap OK.

The displayed print modes depend on the printer type.

Important:
For information about print modes, see "Print Modes" on page 3-8.

Figure 4-42 Selecting a print mode in a J5 DentaJet printer (sample)

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4. To change the material:

❒ For all J5 printers (except J5 DentaJet XL), load 2 cartridges of the new
material into the material cabinet for the selected cartridge slot.
❒ For J5 DentaJet XL printers, load cartridges of the new material into the
material cabinet, as follows:

Figure 4-43 Initial Material Replacement screen in J5 DentaJet XL

printers (sample)

• For Super High Speed mode:

Ch0, Ch1, Ch2: Load with the same Model Material (MED620)
Ch3, Ch4, Ch5: Load with Support Material

• For High Quality High Speed mode:

Ch0 – Ch1: Load with Model Material 1
Ch2 – Ch3: Load with Model Material 2
Ch4 – Ch5: Load with Support Material

5. In the wizard screen, for the relevant cartridge slot, tap No Change for that
cartridge slot.

Figure 4-44 Selecting relevant channel (sample)

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6. In the material selection screen for the selected cartridge, verify that the
material cartridges you loaded in the materials cabinet appear at the bottom
of the screen.

Figure 4-45 Material selection screen (sample)

7. Select the new material.

Figure 4-46 Selection matches loaded material (sample)

The message box with this symbol displays the results of your selection
when there is a conflict, for example:
❒ Mismatch indicates that the material selected is not loaded in the
materials cabinet. Load the correct material or select the correct
material.
❒ Duplicate material indicates that the new material is already loaded in
another cartridge slot. Verify that this is required and supported. If not,
select a material that is not a duplicate.
8. Tap OK.

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9. In the main material replacement screen, verify that the new material
appears in the cartridge slot.

Figure 4-47 Status after one material selected

The status for each of the cartridge slots is updated, for example:
❒ OK indicates that there is enough material loaded in the materials
cabinet. If there are errors, resolve the issues.
❒ lnsufficient indicates that there is not enough material loaded in the
cartridge slot. Load material in the cartridge slot, if relevant.
Replacing certain materials requires print-head optimization. If this is the
case, Head Optimization is selected automatically in the Material
Replacement screen.

Figure 4-48 Head Optimization required

Note: If Head Optimization is selected, run the Advanced Head
Optimization wizard after completing the Material Replacement wizard,
before printing.

10.Replace materials in all of the required cartridge slots and then note the
estimated replacement time.
11.Tap Next.

If you continue, you must complete the material replacement process

before you can print models. To replace material cartridges at another time,
tap Cancel. If you continue (by tapping Next) and you do not complete the
process, you will need to run the wizard again before printing.

12.After tapping Next, follow the instructions in the wizard screens.

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To complete the material replacement process:

l When replacing printing materials (Model and Support) with other printing
materials, the printer prints a model in the shape of an arc.
l When replacing printing materials with cleaning fluid, the printer purges.

Printer States Between Jobs

Between printing jobs, the printer can be left in Idle state for up to 10 days.
However, if there is a need to shut down the printer, use the Shutdown wizard
to automatically perform the procedures that must be done before turning off
the printer (see "Shutting Down the Printer" on the next page).
The printer state is indicated in the Home screen.

Figure 4-49 Printer interface Home screen

After 15 minutes in Idle state, heating of the print heads stops.
After 15 minutes of no activity, the interface screen goes blank. To turn the
screen on, touch the screen.

The default time until the interface goes blank is 15 minutes. You can
change it to any duration from 1 minute to 24 hours in the printer application.
To change the timeout time, navigate to: Tools > Settings > Parameters >
System Power > Screen Turn Off Timeout

When the printer is in Idle state, do not turn it off with the power switch. It
can remain in this state—with the door closed—for up to 10 days. Turn off
the printer by running the Shutdown wizard (see "Shutting Down the Printer"
below).

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Shutting Down the Printer

You only need to shut down the printer if it will not be used for more than 10
days. Otherwise, the printer can remain on, in Idle mode. However, if there is a
need to turn off the printer sooner, use the Shutdown wizard to automatically
perform the necessary processes before turning off the printer.
To properly shut down, the printer needs to perform several processes,
depending on the length of time that the printer will not be used. These are
controlled by the Shutdown wizard. Unless you are unable to run this wizard
(because of a software error), do not shut down the printer by simply turning off
the power at the switch or by disconnecting the power to the printer.

Caution
Turning off the printer for an extended period without first running the wizard
can cause serious damage to print heads and other expensive printer parts.

Depending on the length of time the printer will not be used, you can choose
the most appropriate shutdown procedure.

• Up to 10 days: The wizard powers down the printer without draining the
print block. Use this option if you need to turn off the printer for servicing.
• 10 to 30 days: The wizard empties the print block of Model and Support
material to prevent leaks and to protect the print heads. This takes about 10
minutes.
• More than 30 days: The wizard empties the print block, then flushes the
system with cleaning fluid. This takes up to 35 minutes, and you must be
present to load cleaning-fluid cartridges when instructed.

Important:
For J5 DentaJet XL printers, changing the print mode requires running the
Shutdown wizard with the More than 30 days option and then performing a
system power-up by a service engineer.
To minimize downtime, contact your Stratasys service provider to schedule
a service visit.
Do not try to load material without a service engineer as it might adversely
affect printer operation.

To run the Shutdown wizard:

1. From the Wizards screen, select Shutdown or press the printer power
button for 2 seconds (not more).

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2. Select the option corresponding to the length of time that the printer will not
be used.
Note: Before selecting More than 30 days:
❒ For J5 DentaJet XL printers, this option requires a system power-up by
a Service engineer. Contact your Stratasys service provider to schedule
a service visit.
❒ Make sure that six (6) cleaning-fluid cartridges are available, each
containing a minimum of 250 grams.
3. In the next screen, verify that the tray is empty and click Next.
The shutdown procedure begins.

4. When shutting down the printer for an extended time, turn off the main
power switch at the back of the printer.

Figure 4-50 Main power switch and cable

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Updating the Printer Software

GrabCAD Job Manager and the printer software need to be updated each time
a new version of GrabCAD Print is released. When a new software version is
available for installation, the following alert appears.

Note: It is not possible to run software update on remote printers, since they
are not connected to the same network as GrabCAD Print. To update the
software, either connect the printer to the same network as GrabCAD Print, or
use a different method, such as USB flash drive. To use the USB flash drive,
contact your service provider.

To install the software update:

1. Tap to open the Alerts screen.

2. Tap the New version is ready alert.

Figure 4-51 Alerts screen

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3. When the message appears, tap Go to Software Configuration.

Figure 4-52 Software update message

4. In the Software Configuration screen, tap Update Software.
Note: Make sure that the latest version of Job manager is installed.

Figure 4-53 Software Configuration screen

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5. Select the software version listed.

Figure 4-54 Update Software screen

The installation wizard opens.

6. Follow the wizard until the new software version is installed.

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Sending Log Files to Service Provider

From GrabCAD Print, you can generate printer log files for diagnostic purposes
and send it to your service provider for support.
Note: It is not possible to send log files for remote printers. To send the log
files, the printer and GrabCAD Print must be connected to the same network.

To generate and send a log file:

1. In GrabCAD Print, make sure that the printer is connected to the GrabCAD
client.
2. Select the Printer Details icon.

Figure 4-55 Printer Details icon in GrabCAD Print

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3. Select Get Printer Support.

Figure 4-56 Printer Details screen

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4. When the following dialog box appears, enter all the required information
and click Contact Support.
Note: Make sure that the Include Project File check box is selected. This
ensures that the print job is sent together with the log files.

Figure 4-57 Get Printer Support dialog box

A printer diagnostics file is prepared and a new email message opens in
Microsoft® Outlook®.
If GrabCAD Print cannot open your email client, the following message
appears. Click Copy email contents and paste the contents into an email.

Figure 4-58 Copy email contents message

5. Send the email to your service provider.

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Maintaining the Printer

Performing routine maintenance tasks is essential for getting satisfactory
results from your printer. Perform the tasks at specified intervals.

Routine Maintenance Schedule

Frequency Task For More

Information
Before / after printing Routine cleaning of: See "Routine
• print heads Cleaning" on the
• roller surface next page.
• wiper
• UV light
• build tray and surrounding area
Weekly Perform the Pattern test. See "Pattern Test"
on page 4-48.
Monthly Clean debris from the printing chamber, when
running the Routine Cleaning wizard.
Every 300 hours of printing or Optimize the print heads. See "Optimizing
every 3 months Print Heads" on
page 4-58.
Every 3 months or every 200 Inspect the ProAero™ Air Extraction System, and Refer to the
hours of printing replace the filters, if necessary. Maintenance
chapter of the
ProAero user
manual.
Every 4 months or every 650 Replace the wiper. See "Replacing the
wipes Wiper" on page 4-
51.
Every 4 months or every 500 Replace the roller waste collector. See "Replacing the
hours of printing Roller Waste
Collector" on
page 4-56.
Every 3 months Grease the Z-axis screw. See "Lubricating the
Z-Axis Screw" on
page 4-91.
Once a year Calibrate the weight sensors (load cells). See "Calibrating
the Weight
Sensors " on
page 4-92.
Every 2 years or every 3400 Preventive maintenance visit by service engineer. Contact your
hours of printing Stratasys service
provider.
Note: For J5 DentaJet XL
printers, every year or every
1700 hours of printing

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Customer Replacement Units

Below is a list of standard replacement parts you may need when performing
routine maintenance tasks.
Part Name Stratasys Part Number
Print head MSC-08006-S
Waste container ASY-09895-S
Wiper ASY-09426-S
Roller waste collector ASY-09455-S
1
Pre-filter for the ProAero Air Extraction System MSC-09200-S
Combined filter for the ProAero Air Extraction System MSC-09201-S

Routine Cleaning

Regular inspection and cleaning of the orifice plates on the bottom of the print
heads prevents print nozzles from clogging. Cleaning the roller, wiper and UV
light are also important for maintaining quality printing. A wizard adjusts printer
components to enable access to these key areas, and it guides you through
the cleaning procedure. To maintain optimum condition of printer components,
run the Routine Cleaning wizard after every print job, when you remove the
model from the build tray. This procedure takes about 20 minutes.

To clean the print heads, roller and wiper:

1. Prepare—
❒ 90% isopropanol (IPA—isopropyl alcohol) or ethanol (ethyl alcohol)
❒ disposable cleaning gloves
❒ a supplied cleaning cloth or equivalent
2. From the Wizards screen, select Routine Cleaning.

3. Make sure that the printer door is closed.

The wizard moves components to the cleaning position and adjusts the
temperature of the print heads for cleaning.

1For filter replacement instructions, refer to the ProAero Installation and User Manual.

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4. When instructed by the wizard, open the printer.

The wizard displays the checklist of cleaning tasks.

Figure 4-59 Routine Cleaning tasks

Perform the cleaning tasks in the order shown.

Warning: Hot Surface

The print head orifice plates (bottom surface) are hot. Do not touch them
with your bare hands, and proceed with caution.

5. Put on the gloves.

Caution
Uncured printing material on the print heads might cause skin irritation. Use
disposable cleaning gloves to protect your hands.

6. Soak the cleaning cloth with alcohol.

7. Clean the print heads gently, with a back-and-forth motion.

Recommendation: Fold the alcohol-soaked cleaning cloth twice. Then,

gently clean the heads four times, each time with another surface of the
cloth.

Figure 4-60 Cleaning the print heads

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8. With the alcohol-soaked cleaning cloth, clean the roller surface as it is

rotating.

Figure 4-61 Roller

Caution
Use caution when cleaning the rotating roller.

9. Open the purge unit to inspect and clean the wiper.

a. Locate the purge unit, in the rear-left corner, behind the print heads.

Figure 4-62 Purge unit

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b. Pull the securing latch up and open the purge unit.

Figure 4-63 Opening the purge unit

10.With the alcohol-soaked cleaning cloth, clean the wiper and the
surrounding area.
Make sure to remove printing material from both sides of the wiper.
If the wiper is scratched, torn or worn, or if you cannot clean it completely,
you need to replace it. Do this with the Wiper Replacement wizard after
completing this wizard.

11.Close the purge unit.

12.With the alcohol-soaked cleaning cloth, carefully clean the UV light.
13.Clean the build tray.
14.Select the confirmation check boxes in the wizard screen.
15.Remove the cleaning materials from the printer, and tap Next.

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16.In the next screen, you have the option to clean underneath the build tray.

Figure 4-64 Additional cleaning option

If you choose to clean underneath the build tray, the tray is raised when you
tap Next.

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Pattern Test

The pattern test is the basic verification of the printer’s ability to produce quality
models, since it demonstrates the condition of the nozzles in the print heads.
Make sure, therefore, that you perform this test weekly, and whenever you
suspect a printing problem.
To perform the pattern test:

1. Prepare—
❒ the Missing Nozzles ruler

❒ a sheet of pink paper (A-4 or Letter size)

2. Make sure that the build tray is empty.
3. From the Wizards screen, select Pattern Test.

4. In the opening wizard screen, tap Start to begin.

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5. In the following screen, select Print Pattern Test and tap Next.

Figure 4-65 Pattern Test selection

Note: Advanced printing diagnostics includes operations for diagnosing
possible faults in the print heads. Perform them only on the advice and
direction of your Stratasys service provider.

6. When the following screen appears, lock the build tray to prevent it from
moving, and tape the test paper to the tray as shown.

Figure 4-66 Preparing for the Pattern Test

7. Release the build-tray lock and tap Next.
Test patches are printed on the paper.

8. When the following screen appears, remove the test paper and tap Next.

Figure 4-67 Pattern Test printing finished

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9. Inspect the test paper to see if there are missing lines in the printed
patches, which indicate clogged nozzles in the print head.

Figure 4-68 Missing line in the test print

10.Use the Missing Nozzles ruler to determine the number of clogged
(“missing”) nozzles. The number on the ruler indicates the number of
missing rows/nozzles.
11.In the following screen, record the number of missing nozzles for each print
head, then tap Next.

Figure 4-69 Recording test results

Note: The check boxes under "Matching color" are selected by default.
Unless you just replaced the print heads, there is no need to verify the
material colors.

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The next screen allows you to print another series of test patches and enter
the results.
If there are many clogged nozzles, the wizard suggests that you clean the
print heads with the Routine Cleaning wizard, and test again.

Figure 4-70 Selecting how to continue

Note: Acceptable model quality is subjective, and depends on the type
and scale (size) of the models produced. However, too many missing lines,
especially if they are in the same area, indicates that the quality of printed
models will be poor.

Replacing the Wiper

To prevent clogging of the material channels and nozzles in print heads, they
are regularly flushed during printer operation and maintenance. (This is the
Head Purging process.) The wiper then removes excess material from the print
heads. Its condition affects its ability to do so effectively, which, in turn, affects
the quality of printed models. For this reason, you clean and inspect the wiper
daily with the Routine Cleaning wizard. The wiper should be replaced,
proactively, every 650 wipes, or every 4 months.
After replacement, the wizard adjusts the wiper so that it wipes excess material
from the print heads effectively. The entire process takes about 30 minutes.

To replace the wiper:

1. Prepare disposable cleaning gloves.
2. From the Wizards screen, select Wiper Replacement.

Figure 4-71 Wiper Replacement button

3. Start the wizard, and follow the instructions.
The wizard moves printer components for easy access to the purge unit,
where the wiper is located.

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4. When you open the printer, locate the purge unit, in the rear-left corner,
behind the print heads.

Figure 4-72 Purge unit

5. Put on the gloves.

Caution
Uncured printing material on printer components might cause skin irritation.
Use disposable cleaning gloves to protect your hands.

6. Pull the securing latch up to open the purge unit.

Figure 4-73 Releasing the purge-unit latch

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7. Pull the purge unit down to open it.

Figure 4-74 Opening the purge unit

8. Lift and remove the waste collector.

Figure 4-75 Removing the purge-unit waste collector

9. Close the printer door, select the confirmation check boxes in the wizard
screen, and tap Next.

Figure 4-76 Removing the purge-unit waste collector

The printer moves the wiper into position for easy removal.

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10.When the following screen appears, grasp the wiper and pull it out.

Figure 4-77 Removing the wiper

11.Install a new wiper, and confirm this in the wizard screen.
Important: The new wiper clicks into place. Make sure that it is firmly
inserted.

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12.When the following screen appears, return the waste collector to the purge
unit, close the purge unit and lock it with the securing latch.

Figure 4-78 Installing the waste collector and closing the purge unit
13.Select the confirmation check boxes in the wizard screen, and tap Next.

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After replacing the wiper, you determine if it needs to be adjusted to wipe

the print heads effectively. You do this by looking to see if there is a gap
between the print heads and the wiper, and indicating this in the wizard
screen.

Figure 4-79 Wiper adjustment selection

14.Follow the remaining wizard screens to complete the procedure.

Replacing the Roller Waste Collector

A maintenance reminder appears when you need to replace the roller waste
collector. Replacement is necessary after 500 hours of printing or 4 months.
You should replace the unit earlier if it does not effectively keep the roller clean.
To replace the roller waste collector:

1. Prepare—
❒ a 3 mm hex (Allen) key
❒ disposable cleaning gloves
❒ 90% isopropanol (IPA—isopropyl alcohol) or ethanol (ethyl alcohol)
❒ cleaning cloth

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2. Open the printer and locate the roller waste collector, next to the roller.

Figure 4-80 Roller and waste collector

3. With the 3-mm hex (Allen) key, loosen (do not remove) the screws
securing the roller waste collector.

Figure 4-81 Roller waste collector and securing screws

4. Pull the waste collector down to remove it,

Warning:
The scraper blade in the roller waste collector is sharp.
Use caution when handling the unit.

5. Soak a cleaning cloth with IPA (isopropyl alcohol) and clean the roller.
6. Install the new roller waste collector.

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After replacing the waste collector in the printer, reset the maintenance
reminder in the software:

1. From the Wizards screen, select Preventive Maintenance.

2. In the opening wizard screen, click Start to begin.
3. In the next screen, select Roller Waste Collector.
4. In the following screen, select the confirmation check box.

Figure 4-82 Replacement confirmation

Optimizing Print Heads

The condition of the print heads directly affects the quality of printed models.
To maintain optimum printing, you should routinely test the print heads, and
adjust them to the best working configuration possible by running the Head
Optimization wizard every 300 hours of printing, after replacing printing
materials with materials of another type and if you suspect that there is a
problem with one or more of the print heads.

After replacing cleaning fluid with printing materials, running the Head
Optimization wizard is required before printing.

If, during the optimization process, the wizard determines that a print head is
faulty—or that it is negatively affecting layer uniformity with the current head
configuration—the wizard instructs you to replace it. If this happens, you can
continue the wizard to replace the print head, or abort the wizard, to replace the
head at another time.
This procedure takes 30–50 minutes.
Note: To accurately test and optimize print heads, they must be clean. If
necessary, run the Routine Cleaning wizard before beginning this procedure.

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To test and optimize the print heads:

1. Prepare—
❒ disposable cleaning gloves (any clean, powder-free protective gloves)
❒ 90% isopropanol (IPA—isopropyl alcohol) or ethanol (ethyl alcohol)
❒ supplied cleaning cloths or equivalent
❒ the Missing Nozzles ruler

❒ WTC600/POU scale (supplied for use in the Advanced Head

Optimization wizard)
Important: Before beginning this procedure, make sure that the scale is
calibrated and level. Refer to the instructions supplied with the scale.

2. Tap the Tools button.

3. From the Wizards screen, tap Advanced Head Optimization.
4. In the opening wizard screen, tap Start to begin.
5. Continue as follows:
❒ If you have recently cleaned the print heads, tap Continue with head
optimization.
❒ Otherwise, tap Run the Routine Cleaning wizard. The Routine
Cleaning wizard starts. Perform the wizard and clean the printer parts
(see "Routine Cleaning" on page 4-43).

Figure 4-83 Clean print heads confirmation

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When done, the Advanced Head Optimization wizard continues.

To determine the condition of the print heads, the printer prints a Pattern
Test.

6. Open the printer door, and tape a sheet of pink paper to the build tray.

Figure 4-84 Placement of pink paper on the build tray

7. Confirm that the pink paper is fixed to the tray, close the printer door and
tap Next.
A Pattern Test is printed on the sheet.

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8. When the Pattern Test is completed, remove the sheet from the printer.
9. Make sure that the build tray is clear and close the print door and tap Next.
10.Inspect the test paper for missing line, which indicate clogged nozzles.

Figure 4-85 Test print on the pink paper

11.In the following screen, enter the number of missing nozzles for each print
head, then tap Next.

Figure 4-86 Recording test results

12.Continue as follows:
❒ If the number of missing (clogged) nozzles is not acceptable, follow the
instructions in the wizard.
❒ If the number of missing (clogged) nozzles is acceptable, the printer
continues to print-head optimization and prints a frame on the build tray
for positioning the scale.
13.Place the scale on the build tray within the frame.
14.Follow the instructions in the wizard to set up the scale in the printer.
15.Place the resin container on the scale.
16.Verify that the print heads are exactly above the resin container and tap
Next.

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Printing material (resin) is jetted from each head and its weight is
automatically recorded.

17.When done, remove the resin container from the printer.

18.Empty the resin into the waste container. Remove the container from the
material cabinet so that you have access to the cap. Open the cap and
carefully pour the liquid resin into the waste container. Close the cap and
return the container to the cabinet.

Figure 4-87 Emptying the resin container (all J5 printers, except J5

DentaJet XL)
19.Remove the scale and its cable from the printer.
20.Place the resin container on the build tray within the frame to cure the
remaining excess resin and tap Next.
21.When done, remove the resin container from the printer.
Note: You can re-use the resin container several times.

22.Using a scraper, remove the printed frame from the build tray.
23.Wet a wiping cloth with isopropanol and clean the build tray.
24.Confirm in the wizard and tap Next.
25.In the results screen, tap Next to complete the wizard.

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Figure 4-88 Head optimization results

Troubleshooting a Scale Connectivity Error for the WTC600/POU Scale:
If you experience a Scale Connectivity Error, verify that the scale is connected
to the USB cable, and then configure the scale, as follows:

1. Press and to access the main menu.

2. Press a few times until P5.ducE is displayed.

3. Press . 5.1.PC is displayed.

4. Press until 5.1.1.Prt is displayed.

5. Press . r51 is displayed.

6. Press until USbb is displayed.

7. Press .

8. Press a few times until you return to the main screen.

Replacing Print Heads

The condition of the print heads directly affects the quality of printed models.
You may need to replace a print head if one or more of the following symptoms
occurs:
• The Head Optimization wizard determines that a print head could not be
adequately adjusted. (See "Optimizing Print Heads" on page 4-58.)
• There are noticeable grooves in the surface of printed models.
• The Pattern Test reveals that there are many clogged nozzles, even after
trying to unclog them.
• Visual inspection of the head reveals that its surface is damaged—peeling
or bubbles in the nozzle area.

Replace print heads only after consulting with an authorized Stratasys

service provider.

The Head Replacement wizard guides you through the procedure of

replacing a print head, and configures printer components to enable you to
perform it. Replace a print head only with the wizard.

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The entire print-head replacement procedure takes 90 minutes, and consists of

the following phases:

A. Identifying the head(s) needing replacement.

This is normally done by the Head Optimization wizard or the Pattern Test.
Otherwise, evidence of physical damage to the head surface indicates
which head needs replacing.

B. Preparing the print block for head replacement.

This is done automatically when you run the wizard.

C. Removing the defective print head.

D. Installing a new print head.
E. Optimizing print-head functioning (with the Head Optimization wizard).
F. Aligning the print heads (with the Head Calibration wizard).

To replace a print head:

1. Prepare—
❒ replacement print head(s)
❒ print-head extractor
❒ print-head-driver installation tool
❒ 90% isopropanol (IPA—isopropyl alcohol) or ethanol (ethyl alcohol)
❒ disposable cleaning gloves (use clean, powder-free gloves)
❒ lint-free cleaning cloths
❒ 2.5-mm hex (Allen) key (supplied in the start-up kit)

Replacing print heads is a long procedure. The complete procedure

includes a series of tests and calibration tasks to verify that the heads are
installed properly and that print quality is optimum.

2. From the Wizards screen, select Head Replacement.

3. In the opening wizard screen, tap Start to begin.

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4. When the following screen appears, select an option for each of the print
heads.

Figure 4-89 Print-head replacement options

When you tap Next, the wizard prepares the heads by heating them and
emptying the printing material. This can take up to 15 minutes.
When the heads cool down, the following screen appears.

Figure 4-90 Head replacement preparation

5. Tap Next to prepare the printer for shutdown.
6. After the interface screen goes blank, turn off the power switch at the back
of the printer.
7. Disconnect the power cable for additional safety.

Figure 4-91 Main power switch and cable

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Removing the Defective Head

1. Open the door and clean the print heads with the cleaning cloth and
alcohol.

Warning: Electrical Hazard

Contact with live circuits could cause serious electric shock. Do not
continue before turning off the power switch and disconnecting the power
cable.

2. Place a clean cloth on the build tray under the print heads.
3. Remove the two screws securing the top cover, and remove the cover.

Figure 4-92 Removing the top cover

4. Locate the print block assembly.

Figure 4-93 Print block assembly with electronics

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5. Loosen the thumb screws on both sides of the electronics assembly.

6. Raise the side of the electronics assembly, as shown, to allow access to the
print-head driver cards.

Figure 4-94 Electronics assembly in raised position

7. Move the bracket supporting the head driver cards from under them, and
slide it out.

Figure 4-95 Removing the support bracket from the driver-cards

8. Locate the driver card for the print head needing replacement.
The card closest to the back of the printer belongs to the left print head
(M1).

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9. Release the latches that secure the print-head driver card.

Figure 4-96 Releasing the print-head driver card

10.Remove the driver card from its holder.
11.From inside the printing chamber, loosen the securing screws on both sides
of the print head.

Figure 4-97 Loosening the print-head securing screws

After loosening the securing screws, the print head descends.

12.On both sides of the print head, move the securing brackets outwards to
free the head.

Figure 4-98 Releasing the print-head

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13.If the print head does not descend, or if you cannot remove it from the print
block easily, attach the print-head extractor to the head with the screws,
and pull down.

Figure 4-99 Attaching the print-head extractor

14.While holding the print head with one hand, guide the driver card through
the opening and remove the head from the printer.
15.Make sure that along with the head, you remove the four (4) rubber O-ring
seals.

Figure 4-100 O-ring seals on the print head

Important
If the seals are not removed with the head, they are probably stuck to the
print block housing. If so, remove them.

Figure 4-101 Making sure the O-rings are not stuck to the print block

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Installing the New Head

16.Place four (4) new O-ring seals in the replacement head (see Figure 4-100
on the previous page).
17.Place a cleaning cloth on the build tray and place the head on it, as shown
below.

Figure 4-102 New print head before installation

18.Take the print-head-driver installation tool and insert it, from above, through
the opening in th eprint block.

Figure 4-103 Inserting the print-head-driver installation tool

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19.Inside the printing chamber, attach the driver card to the installation tool
with the elastic band.

Figure 4-104 Inserting the print-head-driver installation tool

Important: To install the print head correctly, the contacts on the driver card
should face you as you attach it to the installation tool.

20.While holding the print head with one hand, pull the installation tool up until
the driver card passes through the opening.
Keep the driver card attached to the installation tool.

Figure 4-105 Inserting the print-head-driver installation tool

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21.In the printing chamber, place the securing brackets under the print head,
then raise the head into place.

Figure 4-106 Positioning the bracket under the print head

22.Tighten the securing screws on both sides of the print head.

Figure 4-107 Securing the print head to the print block

Important:
Make sure not to tighten the securing screws more than necessary.
Be careful not to damage the surface (orifice plate) of the print head.

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23.Detach the driver card from the installation tool, and install it. Secure it with
the latches.

Figure 4-108 Installing the print-head driver card

24.Move the supporting bracket back into place, under the driver cards, and
make sure that all of the cards are secure in the circuit board.

Figure 4-109 Bracket supporting the driver-cards

25.Lower the electronics assembly and tighten the thumb screws to secure it.
26.Attach the printer cover.

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After replacing the print head(s), continue as follows:

1. At the back of the printer, connect the power cable and turn on the main
switch.
2. At the front of the printer, press the printer power button to turn on the
printer.

Figure 4-110 Power button

When the printer computer restarts, you need to open the Head
Replacement wizard to complete the procedure. The alert Head
replacement incomplete appears in the Alerts list.

3. Open and start the Head Replacement wizard.

When the following screen is displayed, tap Next.

Figure 4-111 Head Replacement Phase 2

The wizard fills the heads with printing material. Then, additional wizards
allow you to check that the heads are installed properly and that print
quality is optimum.
The following wizards open automatically.
❒ Head Purging wizard—to force material through nozzles to ensure that
they are not clogged, and that the wiper is calibrated
❒ Pattern Test—to verify that the heads can print properly, through all
nozzles
4. If the results of the Pattern Test are satisfactory, run the following wizards
to calibrate the printer for optimum print quality:
❒ Head Optimization wizard—to adjust the heads for optimum printing
❒ Head Calibration wizard—to improve printing accuracy

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Checking Printing Accuracy

If there are printing-accuracy issues, as explained below, you can check if the
printing process (in the printer software) is aligned to match the exact position
of the print heads installed. With the Printing Accuracy Validation wizard, you
can determine if you need to run the Head Calibration wizard.

Indications of misaligned print heads are lack of color consistency, jagged lines
and other flaws in printed models.

Printed models with sections that are missing usually indicate clogged
nozzles in print heads, or print heads that do not function well together. If
this is the case, you need to run the Head Optimization wizard.

To check printing-accuracy:

1. Prepare a sheet of pink test paper.

2. From the Wizards screen, select Printing Accuracy Validation.

3. In the opening wizard screen, click Start to begin.

4. When the following screen appears, lock the build tray to prevent it from
moving, and tape the test paper to the tray as shown.

Figure 4-112 Preparing for the printing accuracy check

5. Release the build-tray lock and tap Next.

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6. When the following screen appears, open the printer and remove the test
paper.

Figure 4-113 Test printing finished

When you select the confirmation check box and tap Next, the wizard ends.

7. Carefully inspect the test paper.

Calibration is necessary if you can see that patches printed by different
heads are not aligned.

Figure 4-114 Left: Calibrated heads Right: Heads needing calibration

To calibrate head alignment, run the Head Calibration wizard.

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Calibrating Print-Head Accuracy

To achieve optimum printing accuracy, the printing process (in the printer
software) is aligned to match the exact position of the print heads installed.
This is done with the aid of the Head Calibration wizard and a scanner. After a
transparency is printed and scanned, it is analyzed. Calibration parameters are
then applied to the printer software, which are used when printing.

The calibration process described here does not replace the routine
functional adjustment of print heads with the Head Optimization wizard.
Perform this process—
• after replacing print heads.
• if the results of the Printing Accuracy Validation wizard indicate that
calibration is necessary.

To calibrate the print-head parameters:

1. Prepare—
❒ disposable cleaning gloves (any clean, powder-free protective gloves)
❒ 90% isopropanol (IPA—isopropyl alcohol) or ethanol (ethyl alcohol)
❒ supplied cleaning cloths or equivalent
❒ the scanner supplied with your printer (or the one currently
recommended by Stratasys)
❒ a clean transparency (supplied in the Start-Up Kit)
❒ the grid transparency (supplied in the scanner accessories kit )
❒ A4-sized white plastic sheet (supplied in the scanner accessories kit)
❒ a computer running GrabCAD Print (preferably, the computer that
sends print jobs to the printer)
Important: The scanner platen, the transparencies, and the A4 white
plastic sheet used in this procedure must be absolutely clean, without
scratches, fingerprints, or other marks. If necessary, use a suitable glass
cleaner and cleaning cloth, and always wear protective gloves when
handling these items.

Printing a Transparency

1. From the Wizards screen, select Head Calibration.

2. In the opening wizard screen, click Start to begin.

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3. In the following screen, select Print transparency for analysis.

Figure 4-115 Wizard process selection

4. Make sure that the build tray is clear and clean, and confirm this in the
wizard screen.

Figure 4-116 Preparing for head calibration

When you tap Next, a frame is printed in the center of the build tray.

5. When the following screen appears, open the printer and remove the cap
from the center of the build tray (see below). Then, place the blank
transparency sheet in the printed frame, and secure it with tape.

Figure 4-117 Fixing the transparency to the tray

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Figure 4-118 Build tray cap removed

6. Confirm the items in the wizard screen, and tap Next.
A test pattern is printed on the transparency. This completes the first part of
the calibration process.

Scanning the Transparencies

After printing the test pattern on a transparency, you scan it. In addition, you
scan the reference (grid) transparency.

The illustrations in this section show the Canon CanoScan LiDE 400
interface.
If you need to install the software for this scanner, download it from:
https://www.canon.co.uk/support/consumer_
products/products/scanners/lide_series/canoscan-lide-
400.html?type=drivers&language=&os=windows%2010%20(64-bit)
Use the scanner supplied with your printer or the one currently
recommended by Stratasys.
For convenience, the scanner should be connected to the computer running
GrabCAD Print.

To scan the transparencies:

1. On the GrabCAD client connected to the scanner, open the scanning
application.

Figure 4-119 Scanner icon

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2. In the opening screen, select ScanGear.

Figure 4-120 Scanning selection

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3. In the Advanced Mode tab, open the Favorite Settings menu, and select the
printer model.

Figure 4-121 Favorite Settings selection (sample)

4. Make sure that these settings are as follows:
❒ Output resolution: 1200 dpi
❒ Image Adjustment: None
❒ Unsharp Mask: OFF

Figure 4-122 Advanced Mode settings

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5. Place the test-pattern transparency face-up on the scanner platen, so that

the arrow on the transparency is near the arrow on the scanner (in the
lower-left corner).
Make sure that the bottom and left edges of the transparency are at the
borders of the platen.

Figure 4-123 Placing the transparency on the scanner

6. Place the A4 white plastic sheet, glossy-side down, on top of the test-
pattern transparency, aligned to the lower-left corner.
Do not move the transparency.
Important: Make sure to place the A4 white plastic sheet directly above the
transparency sheet and not from the side. This prevents damaging the
drops printed on it.

7. Close the scanner lid.

8. At the bottom of the scanner interface, click Preview.

Figure 4-124 Scanner interface, showing Preview and Scan buttons

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9. With the cursor, adjust the cropping frame (scan area) so that the area
beyond the transparency is not scanned. Make sure that the entire area of
the transparency is in the area to be scanned.

Figure 4-125 Adjusting the cropping frame (scan area)

10.Close the scanner lid.
11.Click Scan.
12.When scanning is finished, select Scan other images in the dialog box
and click OK.

Figure 4-126 Selection after scanning the test pattern

If this dialog box does not appear, click Preferences (at the bottom of the
interface) and in the Scan tab, select Display the dialog to select next
action.

13.Remove the transparency from the scanner, and place the reference (grid)
transparency on the scanner platen, next to the bottom and left borders.
Note: Do not adjust the cropping frame (scan area). The scanning size
must remain the same as for the test-pattern scan.

14.Place the A4 white plastic sheet, glossy-side down, on top of the reference-
grid transparency, aligned to the lower-left corner.
Do not move the transparency.
Important: Make sure to place the A4 white plastic sheet directly above the
transparency sheet and not from the side. This prevents damaging the
drops printed on it.

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15.Close the scanner lid.

16.Click Scan.
17.When scanning is finished, select Retouch and save the image in the
dialog box and click OK.
Important: Save the images as JPG files.

Figure 4-127 Selection after scanning the reference transparency

18.Save the scanned files in a convenient folder on your computer.
Next, you load these files to GrabCAD Print for analysis.

19.After you have finished the scans:

a. Wet a cleaning cloth with isopropanol and clean the scanner platen.
Important: Always wear gloves when handling these items.

b. When necessary, clean the glossy side of the sheet using isopropanol
and a white cloth.
c. Store the A4 white plastic sheet in the provided sheet protector.

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Analyzing the Transparencies

After scanning the test pattern and the reference grid, they are analyzed by
GrabCAD Print, and calibration parameters are calculated.
To analyze the transparencies:
1. Open GrabCAD Print, and click on the name of the current printer to open
the Select a Printer list.

Figure 4-128 Opening the printer list

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2. Click the Printer Details icon for your printer to open the pane displaying
printer properties.

Figure 4-129 Opening the printer properties pane

Figure 4-130 Printer properties pane

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3. Click Settings (above) to open the Settings pane (below).

Figure 4-131 Settings pane

4. Click Browse Grid Image and Browse Pattern Image to import these
files.
GrabCAD Print calculates the head/software calibration parameters and
saves them in a file on your computer.

5. Click Send calibration file to printer.

Figure 4-132 Sending calibration parameters to the printer software.

Note: GrabCAD Print can send the calibration file to the printer only if the
computer has a connection to it. If you need to manually transfer the
calibration file to the printer computer, continue with "Transferring the
Calibration File Manually" on page 4-89.

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Applying the New Parameters

1. At the printer, select Head Calibration to open the wizard again.

2. In the opening wizard screen, tap Start to begin.

3. In the following screen, select Load calibration parameters.

Figure 4-133 Wizard process selection

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4. In the following screen, select Load the calibration parameters from

GrabCAD Print.
Note: If the printer and the GrabCAD client are not connected via the same
network, select Load the calibration parameters previously saved.

Figure 4-134 Loading the new calibration parameters

When you tap Next, the new calibration parameters are applied to the
printer software.
Note: If the calibration file was not transferred to the printer computer from
GrabCAD Print, the screen shown above does not appear. See
"Transferring the Calibration File Manually" below.

After loading the parameters generated by GrabCAD Print, they are deleted
from your computer. Therefore, you can only apply them once.

Transferring the Calibration File Manually

If the GrabCAD client (the computer running GrabCAD Print) does not have a
connection to the printer, transfer the calibration file to the printer computer, as
follows:

1. On the GrabCAD client used for scanning the transparency, open the folder
C:\Users\username\AppData\Roaming\Stratasys\GrabCADPrint\
GCPrint\tmp.
2. Copy the file Parameters.csv to a USB flash drive or to a shared folder on
your local network.
3. If you are using a USB drive, insert the flash drive to the USB port on the
printer.
4. Start the Head Calibration wizard.

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5. In the following screen, select Load calibration parameters.

Figure 4-135 Wizard process selection

6. Select a source, USB drive or network folder.

Figure 4-136 Selecting a source for loading calibration parameters

7. Select the file Parameters.csv and tap Load.

Figure 4-137 Selecting the calibration file

The new calibration parameters are applied to the printer software.

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Lubricating the Z-Axis Screw

The Z-axis lead screw should be lubricated with a small amount of machine
grease every three months. This ensures continued smooth raising and
lowering of the build tray during printing.
To lubricate the Z-axis screw:

1. Prepare machine grease (supplied in the Start-Up kit).

2. Open the printer.
3. Put on a cleaning glove.
4. Squeeze a pea-sized amount of grease on your finger, and spread it on the
Z-axis screw, near the build tray.

Figure 4-138 Roller and waste collector

When the build tray rises and lowers, during normal printer operation, the
grease will spread over the length of the Z-axis screw. (There is no need to
spread the grease manually.)

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Calibrating the Weight Sensors

Sensors measure the weight of the material cartridges and the waste container
in the printer. It is important that you occasionally check that the weight
measurements are accurate to prevent unnecessary waste of printing
materials. It is recommended that you run the Weight Sensor Calibration
wizard for all cartridge slots every six months. You can also check and
calibrate particular weight sensors.
To calibrate weight sensors:
1. From the Wizards screen, select Weight Sensor Calibration.

2. In the opening wizard screen, tap Start to begin.

3. When the following screen appears, select the sensors to calibrate.

Figure 4-139 Selecting the sensors

By default, all sensors are selected. If you tap Select All, the selections are
canceled. Then you can select specific sensors to calibrate.

4. Follow the instructions in the next wizard screens for removing cartridges
and then replacing them with new (full) cartridges until the weight sensors
are calibrated.

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Replacing the Waste Container

Printer waste contains partially cured polymeric material, collected during

normal operation and maintenance of the printer. For safety and environmental
reasons, this material is kept in a special leak-proof, disposable container.
The container has a capacity of over six kilograms of waste material—usually
enough for several months of printer use. The printer application displays a
warning message when there are 6 kilograms of material in the container, and
stops the printing when the net weight reaches 6.5 kilograms. Above 6
kilograms, the software does not allow you to start a printing job or activity until
you replace the waste container.

For J5 DentaJet XL printers, the waste container capacity is 9.5 kilograms.

The container has a capacity of 9.5 kilograms of waste material—usually
enough for several months of printer use. The printer application displays a
warning message when there are 9 kilograms of material in the container,
and stops the printing when the net weight reaches 9.5 kilograms.

You can monitor the weight of the waste container in the Materials screen of
the printer interface.

Figure 4-140 Materials screen

Figure 4-141 Materials screen for J5 DentaJet XL only

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The waste container consists of a sealed bag inside a cardboard box. You
need to dispose of the entire waste container—including the box. Therefore,
you must assemble a new box and insert a new waste bag before you can
install it in the printer.

Replacement boxes, waste bags, and sealing caps are supplied in the
printer start-up kit and in the preventive-maintenance kit. They can be
ordered from the Stratasys Customer Hub or the Call Centers.

To prepare a new waste container:

1. Assemble the cardboard box, making sure to punch out the perforated
sections.

Figure 4-142 Assembling the waste container for J5 DentaJet XL

printers

For visual instructions assembling the waste container, refer to the Waste
Container Assembly document that is supplied with the waste container.

2. Unfold a new waste bag—so that it expands—and insert the bag’s screw-
connector into the hole in the top of the box.
Note: For all printers, except J5 DentaJet XL, do not close the box until you
connect the waste drain tube from the printer.

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To replace the waste container:

1. Open the materials cabinet, if relevant.

The waste container is the box at the bottom of the cabinet. For the J5
DentaJet XL printer, the box is visible and located behind the waste door.

Figure 4-143 Accessing the waste container for all J5 printers except
J5 DentaJet XL

Figure 4-144 Accessing the waste container for J5 DentaJet XL

printers
2. Carefully slide out the waste container to remove it from the printer.

Figure 4-145 Removing the waste container for all J5 printers except
J5 DentaJet XL

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Figure 4-146 Waste container for J5 DentaJet XL printers

3. Place the new waste container next to the full container.
4. Unscrew the cap securing the waste drain tube and connect it to the new
container.
Important: For all printers, except J5 DentaJet XL printers, hold the
opening in the waste bag with one hand while attaching the waste tube.
Otherwise, the bag will be twisted, and the flow of waste will be restricted.

5. Close the full container with the cap supplied with the new waste container.
Note: For all printers, except J5 DentaJet XL printers, the sealing cap
contains an inner stopper that prevents leakage when the cap is tightened.
Do not be concerned that air can still flow through the opening on the top of
the cap, since the inner stopper seals the waste container.

Figure 4-147 Waste container sealing cap

6. Close the new waste container.
7. Position new the waste container in the printer.
Note: Make sure that the waste drain tube is not crimped or twisted, and
that it is not pinched by the container.

8. Close the materials cabinet, if relevant.

Dispose of the full waste container in accordance with environmental and

safety requirements.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

Cleaning the Exterior Panels

The painted exterior plastic panels of the printer has a durable finish, offering
excellent chemical resistance to common cleaning materials. Follow the
recommendations below when cleaning these areas of the printer.
Acceptable Cleaning Agents
• mild soap solution
• common household cleaners and window cleaners
• common commercial and industrial detergents, 5% solution in water
• alcohol (ethanol, isopropanol), 10% to 40% solution in water
Wipe the exterior of the printer, using a soft cloth moistened with the cleaning
solution.
Unacceptable Materials
• industrial solvents
• cleaning agents containing hydrocarbons, ketones, esters and lacquer
thinners
• spray disinfectants
• abrasives and agents which could wear away the panel finish

Cleaning the UV Screen

The transparent sections of the printer door and the windows are made of
strong, acrylic material that screen out harmful UV radiation. Use extreme care
when cleaning them to prevent the appearance of scratch marks.

Caution
Do not use abrasive cleaners or cleaning fluids containing ammonia,
alcohol, acetone, benzine, carbon or tetrachloride. These materials can
cause permanent damage to the surface.

To clean the UV screen:

1. Blow off surface dust.
Do not wipe the surface to remove dust; this might scratch the surface.

2. Prepare a 1-percent solution of mild dish-washing soap in water—about

two teaspoons (10 ml) in a liter of water.
Note: While soapy water is effective for cleaning, commercial products are also
available for cleaning acrylic surfaces (for example, Novus® and Brillianize®).
These products give the surface antistatic, smudge and scratch-resistant
properties.

3. Soak a micro-fiber cloth in the solution.

Do not use paper towels, which can cause scratch marks.
4. Thoroughly wet the surface with the cloth. Do not wipe!
5. Rinse the cloth with clean water.

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Stratasys J5 Series User Guide 4 Operating and Maintaining the Printer

6. Absorb the solution from the acrylic surface with the cloth, without applying
pressure.
7. If necessary, repeat to remove any remaining marks, or apply clean water
to rinse the surface.
8. If the surface is still wet, you can dry it with a clean, micro-fiber cloth by
gently wiping in one direction.

If convenient, you can apply the cleaning solution and water to the acrylic
surfaces with a spray bottle instead of with the cloth.

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Handling Printed Models 5
Removing 3D Prints After Printing 5-2
Removing the Support Material 5-2
Removing TrueDent Support Material (J5 DentaJet Only) 5-3
Removing WSS150 Support Material (J55 Prime and J5 MediJet Only) 5-3
Removing SUP710S/SUP711 Support Material 5-4
Removing SUP710S/SUP711 Support by Hand 5-4
Removing SUP710S/SUP711 Support with Water Pressure 5-5
Removing SUP710S/SUP711 Support with Caustic Soda 5-5
Post-Printing Treatment 5-6
Photobleaching for Transparent 3D Prints 5-6
Storing 3D Prints 5-6

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Stratasys J5 Series User Guide 5 Handling Printed Models

Removing 3D Prints After Printing

When printing is completed, you should allow the 3D prints to cool as much as
possible before handling them. If additional 3D prints do not have to be
produced on the printer, it is best to let the 3D prints cool in the printer, with the
cover closed, as long as possible.
Note: 3D prints printed with TrueDent materials do not require cooling time
prior to being removed from the printer.
If the printer must be used to produce additional 3D prints as soon as
possible:

1. Let the 3D prints cool on the build tray for at least 10 minutes.
2. Lock the build tray.
3. Put on protective gloves and eyewear (for WSS150).

Warning:
Wear protective gloves when handling 3D prints before they are washed.

4. Very carefully, remove the 3D prints from the tray with a scraper or spatula
(supplied in the tool kit), taking care not to pry or bend the 3D prints.

Warning: Sharp Object Hazard

Directing the scraper toward body parts can result in injury. When removing
the parts, always push the scraper away from you.

5. Place the 3D prints on a flat surface, and cover them with a cardboard box
or paper hood.
This allows them to cool slowly and evenly.

6. Let the 3D prints cool for several hours.

Removing the Support Material

After the 3D prints have cooled, the support material must be removed. This
can be done by different methods, depending on the size of the 3D print, how
delicate it is, the amount and location of the support material, and other factors.
The methods described in this section refer to removing general-purpose
support materials from 3D prints, for most printing applications. Use this
information as a guide, and adapt the methods (or a combination of them) for
cleaning your 3D prints.

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Stratasys J5 Series User Guide 5 Handling Printed Models

For special printing applications, including Digital Anatomy models, refer to

documents on the Stratasys Support Center or consult a Stratasys 3D
printing expert.

The following types of support material available:

• TrueDent, a biocompatible support material for dental appliances (J5

DentaJet Only).
• WSS150, a water soluble support material available for J55 Prime and J5
MediJet printers only.
This support material dissolves easily in water and can be removed by
soaking in a still water bath, in a dishwasher, or a sous vide device.

• SUP710S/SUP711, a gel-like support material.

This is a breakaway support material that can be removed manually by
hand, water pressure, brushing, or other mechanical means.
SUP711 is available for J5 DentaJet and J5 DentaJet XL.
SUP710S is available for J5 Digital Anatomy.

Removing TrueDent Support Material (J5 DentaJet Only)

Important:
For support removal and post-processing instructions for dental appliances,
refer to TrueDent Best Practice document on the Stratasys Support Center
or consult a Stratasys 3D printing expert.

Removing WSS150 Support Material (J55 Prime and J5 MediJet Only)

WSS150 support material can be dissolved in water using one of the following
methods, or a combination:

• Using tap/still water

While wearing protective gloves, place the printed parts in a container filled
with tap water, at room temperature, and wait until the support material
dissolves completely. Soaking time depends on the printed part and the
amount of support material.

• Using dishwasher
While wearing protective gloves, place the parts in the dishwasher on a flat,
rigid surface, such as a cooking grate, in the same orientation as they were
printed to prevent bending or curling.

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Stratasys J5 Series User Guide 5 Handling Printed Models

• Using a sous vide device

While wearing protective gloves, place the parts in a container filled with tap
water on a mesh in the same orientation as they were printed to prevent
bending or curling. The temperature can be precisely controlled/optimized
for complex and delicate geometries. It is faster than using static water and
slower than a dishwasher on simple geometries.

Printing, Post Processing and Waste Handling for WSS150:

l For detailed support removal guidelines and more information on a suitable
dishwasher, refer to the "WSS150 Best Practice".
l The solution of WSS150 dissolved in water can be solidified using the
Stratasys L2S (Liquid to Solid) solidifying powder. For detailed instructions
on waste handling and the solidification process of the WSS150
wastewater, refer to "WSS150 Wastewater Processing and Handling Using
L2S".
These documents are available for download on the Stratasys Support
Center . If necessary, consult a Stratasys 3D printing expert.

Removing SUP710S/SUP711 Support Material

The SUP710S/SUP711 support material can be removed from 3D prints using

the following methods, in this order:

1. by hand
2. water pressure (in a suitable cleaning unit)
3. 1% caustic soda solution (recommended for a smooth finish)

WSS150 cannot be removed using the methods listed above.

Removing SUP710S/SUP711 Support by Hand

While wearing protective gloves, break away excess support material on the
outside of the 3D print. For delicate 3D prints, use a toothpick, pin or small
brush after dipping the 3D prints in water.

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Stratasys J5 Series User Guide 5 Handling Printed Models

Removing SUP710S/SUP711 Support with Water Pressure

For most 3D prints, the most efficient way to remove support material is by
using a high-pressure water jet. A few suitable systems are the Balco and
Object WaterJet, and the Effegi Brega Soft Relax Dental cleaner unit. This
device is marketed by Stratasys.

Figure 5-1 Objet WaterJet Cleaning Unit

To clean a 3D print using this device, you manipulate it and the water using the
built-in, waterproof sleeves. A pump turns ordinary tap water into a high-
pressure jet. A wiper keeps the window clear.

Use caution when cleaning delicate 3D prints with high-pressure water

systems.

Removing SUP710S/SUP711 Support with Caustic Soda

Soak 3D prints in a 1-percent solution of caustic soda (sodium hydroxide) to

remove support material from difficult-to-reach areas and to give the 3D print a
smooth, clean finish. The amount of time you soak the 3D prints in the solution
depends on how delicate it is and how much support material needs to be
removed, but it is typically between half-an-hour and several hours. In any
case, you should remove as much support material as possible before the
caustic soda treatment, and rinse the it thoroughly (with a waterjet) afterwards.

Warning
Caustic soda may cause chemical burns, scarring and blindness. Mixing it
with water generates heat that could ignite other materials. Never pour
water into caustic soda. When diluting the solution, always add caustic soda
to water. Take adequate safety precautions; always use nitrile gloves when
handling caustic soda and 3D prints soaked in it.

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Stratasys J5 Series User Guide 5 Handling Printed Models

Post-Printing Treatment
Post-printing treatment is recommended for 3D prints with several special-
purpose materials or for special applications. Recommendations for treating
and finishing 3D prints after printing are described in the Best Practices for the
desired printing material available on the Stratasys Support Center.

Photobleaching for Transparent 3D Prints

3D prints fabricated with clear materials, such as VeroUltra ClearS (RGD821)

have a slight yellow tint when removed from the printer. This is especially true
for 3D prints with a glossy finish. The yellow tint fades naturally over time, but
you can greatly accelerate this process by using a suitable photobleaching
treatment. This involves exposing 3D prints to intense light immediately after
printing.

Photobleaching methods and instructions are described in the Best

Practices for the relevant clear material. These are available on the
Transparent materials page on the Stratasys Support Center.
Refer to the Best Practices for:
l VeroClear RGD810
l VeroUltra ClearS RGD821

Storing 3D Prints
3D prints are cured as they are printed, making them safe and stable for a long
time. However, proper storage conditions are necessary to prevent deforming.

• Keep 3D prints at room temperature and in a low-humidity environment.

• Do not expose 3D prints to direct sunlight and other heat sources.

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