ANUPAM ROY
Contact: +91 8348395172
E-Mail:
[email protected]PAN NO- BWGPR5471R
CAREER OVERVIEW
Working at CTDI GLOBAL as a Technical Engineer
from 10th May-2023 to till now.
Application Monitoring, installation, Remote Troubleshooting.
Handling Priority1 & Priority2 Tickets, Major Incidents.
Creating Incident, Work on Problem Management.
Switch, Access Points configuration.
Desktop support, troubleshooting, Printer installation, Network support.
Take ownership to handle the bridge, page the updates to customer and business teams.
Update all progressive update in ticket timely.
Train new joiner and users for new application updates.
Working at HCL TECH as a Specialist from May-
2022 to December, 2022
Working in NOC Command Centre, Incident manager.
Working in Service Now, Incident Management.
Application Monitoring, Server Monitoring in dashboard.
Handling Priority1 & Priority2 Tickets, Major Incidents.
Creating Incident, Work on Problem Management.
Put Maintenance on Applications and Servers during change time.
Communicating with business users, to participate in crisis calls to promptly resolve issues.
To collaborate with internal and customer teams to understand business requirements for Change Requests.
To provide IT Support/Infrastructure Support to my team and Clients providing access of the project resources to
team members.
Working as a Trainer at CENTUM WORKSKILS INDIA
LTD. from 2-Aug-2016 to 15-May-22.
ACADEMIC QUALIFICATION
B.SC from Vidyasagar University.
H.S. from W.B.C.H.S.E.
Madhyamik from W.B.B.S.E
TECHNICAL CERTIFICATION
CERTIFICATE COURSE IN IT APPLICATION fromYOUTH COMPUTER
NATIONAL CERTIFICATE IN MODULAR EMPLOYABLE SKILLS(TALLY)
CISCO CERTIFIED NETWORK ASSOCIATE CERTIFICATE.
PROFILE SKILLSET
o IT Service Desk, Help Desk Support, Asset Management, Vendor Management. Chat,
E- mail & Voice Support, ITIL, Service Now Ticket. Incident Management, Remote
Desktop.
o Desktop L1 & L2 Support - OS, Outlook, Office365, MS Teams,
Installation &Troubleshooting, DHCP, DNS, End User
Support.
o Applications & Servers Monitoring, Put in Maintenance, Moogsoft.
DESKTOPSUPPORT SKILLS
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
Train new employees to use a company's software and apps.
Work with existing vendors to evaluate new technology.
Respond to ad hoc and urgent requests.
Advise executives on the best technological solutions for an organization.
Monitor the performance of a company's desktop infrastructure and provide
suggestions to improve efficiency.
Test, install and set up application programs on user workstations.
Test network connections.
Train end users when new software or IT regulations arrive at a company.
PERSONAL DOSSIER
Father’s name : Susanta Roy.
Date of Birth : 3rd December, 1994
Present Address : MSR Nagar, Bangalore, 560054 .
Permanent Address : Vill- Benudia, P.S+P.S– Bhagwanpur,
Dist– Purba Medinipur, State: West Bengal, PIN- 721601.
Nationality : Indian.
Linguistics Abilities : Bengali, Hindi & English.
I hereby declare that the information furnished above is true to the best of my knowledge.
Date:-
Place:- Signature….
