2/13/2017 Six Sigma ­ ­ Unit 5 ­ Week 4

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Unit 5 ­ Week 4

Course outline Week 4: Assignment

How to access the Due date for this assignment: 2017­02­22, 23:59 IST.
portal
Total No. of Questions: 25. Each question carries one point.
All questions are objective type. Only one answer is correct per numbered item.
Week 1
1) The concepts of quality planning, quality control, quality improvement known as ‘Trilogy of quality’ 1 point
Week 2 was introduced by ………………….

Week 3 Phillip Crosby

Kaoru Ishikawa
Week 4 Joseph Juran
Lecture 9: QM Shewhart
Systems
Overview
2) QS 9000 system is used for which industry 1 point

Lecture 10: Cost Healthcare organization

of Quality and
Automotive industry
TQM Tools
Environment sector
Lecture 11: QFD
and ISO 9000
Applicable to any sector

Quiz : Week 4:
3) The orientation of traditional management includes following points, except 1 point
Assignment
Purchase the supplies at lowest price
Tolerating high level of waste
Focus on short term profit
Aiming to improve the customer satisfaction
4) Match the followings 1 point
a) Edward Deming 1) Devised the concept of Total quality control
b) Armand V. Feigenbaum 2) 14 points for Transformation Management
c) Phillip Crosby 3) Quality loss function
d) Genichi Taguchi 4) Concept of Zero defect
a)
a­4, b­2, c­3, d­1
a­4, b­1, c­3, d­2
a­2, b­1, c­4, d­3
a­3, b­2, c­4, d­1
5) In total quality management; the word “Total” refers to 1 point

All quality specifications of any componen

The entire organization, the full organization had to be involved somehow in the delivery of
quality.
Both a) and b)
None of these
6) Read the following statements carefully. Mark the correct choice 1 point
Statement 1: The term robust design refers to a product that has exceptional strength
Statement 2: Taguchi came with a concept by which we could produce better design and
those are called experiments.
Statement 3: Phillip Crosby proposed the concept of cause and effect diagram, which helps
to advancement in quality improvement
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2/13/2017 Six Sigma ­ ­ Unit 5 ­ Week 4

Statement 1 and 2 is correct

Statement 2 is correct
Statement 1 and 3 is correct
Statement 1, 2 and 3 is correct
7) A well­defined Quality Management system 1 point

Cease dependence on inspection

Work on the input needed to provide
Apply prevention tactics to input
All of the above

8) Which of the following strategies of Deming's 14 points is involved into category of 1 point
Management commitment
Adopting new philosophy
Encouraging education
Eliminating exhortations
Institute leadership
9) Match the followings 1 point
Customers requirement criteria Definition
a) Reliability 1) Indirect evaluation of quality
b) Conformance 2) The ability to withstand pressure
3) How well something, such as a product or system, meets a
c) Durability
specified standard
d) Perceived quality 4) Consistency of performance

a­4, b­2, c­3, d­1

a­3, b­1, c­4, d­2
a­1, b­3, c­4, d­2
a­4, b­3, c­2, d­1
10)Mr. Amit purchased a Laptop. After a period of one year, the performance of laptop 1 point
started deteriorating. He went to the shop and the Company responded subsequently. Which of the
following dimensions of quality would come into play?
Conformance
Reliability
Serviceability
Aesthetics
11)Quality is so difficult to manage, because. 1 point

Workers don’t perform their job

Involvement of complexity in the modern process
Management do not fund projects
Variations in the processes are inherent
12)Match the followings 1 point

a­2, b­4, c­1, d­3

a­3, b­1, c­4, d­2
a­2, b­1, c­4, d­3
a­3, b­4, c­1, d­2
Which of the following statements
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2/13/2017 Six Sigma ­ ­ Unit 5 ­ Week 4
13)Which of the following statements is true according to Deming's Deadly Diseases? 1 point

Short term profits are very useful for long term goals
Mobility of management leads to stability
Merit rating leads to devastating
all of the above
14)MBO stands for: 1 point

Management by Organization
Management by Objective
Maintenance by Organization
Maintenance by Objective
15)If you go to subway with your friend for celebrating birthday and you observe a very 1 point
cool and pleasant atmosphere over there. It depicts which of the following dimensions of quality?
Aesthetics
Conformance
Performance
Reliability
16)Crosby’s approach to management is: 1 point

Problem that can never be solved

Interim Management
ISO
Absolutes of Quality Management
17)Which of these below mentioned items can be included under the ‘hidden cost of quality’? 1 point
i) High inventory
ii) Scrap, rework and warranty cost
iii) Loss of customers/ Goodwill
iv) Cost of redesign and re­inspection

Only i) and ii)

Only ii) and iii)
All except iii)
Only iii)

18)Companies pay _______ cost as part of the quality control process to ensure that their 1 point
products and services meet customer expectations and regulatory requirements.
Appraisal Costs
Prevention Costs
External Failure Costs
Internal Failure Costs
19)Pareto principle advocates 1 point

60­40 rule
20­80 rule
80­20 rule
40­60 rule
20)For developing the basic structure of the Quality function deployment (QFD) type matrix 1 point
diagram, following set of three symbols is used. Match the correct symbol based on their definition

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2/13/2017 Six Sigma ­ ­ Unit 5 ­ Week 4

A­III, B­I, C­II

A­II, B­I, C­III
A­II, B­III, C­II
A­I, B­III, C­II
21)ISO 9000 standards provide overall improved competitiveness as they ensure 1 point

Control
High standard
Consistency
All of the above
22)Following figure represent the traditional outlook of the Quality cost. Symbol a, b, c and 1 point
d represents

a – Internal and external failure cost

b – Total quality cost
c ­ Prevention and appraisal cost
d – Optimum quality level
a – Total quality cost
b – Internal and external failure cost
c – Optimum quality level
d ­ Prevention and appraisal cost
a ­ Prevention and appraisal cost
b – Optimum quality level
c – Internal and external failure
d – Total quality cost
a – Optimum quality level
b ­ Prevention and appraisal cost
c – Total quality cost
d – Internal and external failure cost
23)Which one is not an objective of design failure mode and effects analysis (DFMEA)? 1 point

Identification of all the ways in which a failure can occur

Quantify the likelihoods of different product failures
To estimate the effect and seriousness of the failure
Recommend corrective design action

Following figure represents

[Link] the Kano model. The symbol A,B,C and D represents 4/5
2/13/2017 Six Sigma ­ ­ Unit 5 ­ Week 4
24)Following figure represents the Kano model. The symbol A,B,C and D represents 1 point

Kano Model
A­ Dis­satisfiers, B­ Delighter, C­ Satisfaction, D­ Satisfiers
A­ Delighter, B­ Satisfaction, C­ Dis­satisfiers, D­ Satisfiers
A­ Satisfiers, B­ Delighter, C­ Satisfaction, D­ Dis­satisfiers
A­ Satisfaction, B­ Delighter, C­ Satisfiers, D­ Dis­satisfiers
25)Poka­yoke is Japanese term that means "mistake­proofing”. Which of the following is 1 point
not an example of poka­yoke?
Color­coding a wiring template to assist the worker.
Installing a device on a drill to count the number of holes drilled in a work piece
Light beams that activate alarms if errors occur.
Sampling and checking work in a thorough manner.
You may submit any number of times before the due date. The final submission will be considered for grading.
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