Property Management Inc. 2025 FDD
Property Management Inc. 2025 FDD
The Property Management Incorporated Franchise, LLC (“PMI”) business model offers a broad spectrum
of community association, commercial, residential, and vacation/short-term rental property management
and real estate services. As a franchisee, you will operate a PMI business, in a specific geographic area,
using PMI’s name, logo, and other trademarked and copyrighted materials, procedures, software solutions,
property management software, processes, and systems.
The total investment necessary to begin operation of a PMI franchise will range from $77,239 to $153,775.
This includes $65,575 to $92,975 that must be paid to the franchisor or affiliate before the Business opens.
This disclosure document summarizes certain provisions of your franchise agreement and other
information in plain English. Read this disclosure document and all accompanying agreements carefully.
You must receive this disclosure document at least fourteen (14) calendar days before you sign a binding
agreement with, or make any payment to, the franchisor or an affiliate in connection with the proposed
franchise sale. Note, however, that no governmental agency has verified the information contained
in this document.
You may wish to receive your disclosure document in another format that is more convenient for you. To
discuss the availability of disclosures in different formats, contact Mr. Steven Hart at 2901 W Bluegrass
Blvd, Ste. 420, Lehi, Utah 84043, via telephone at (801) 407-1301 or via email at
[email protected].
The terms of your contract will govern your franchise relationship. Do not rely on the disclosure document
alone to understand your contract. Read all of your contract carefully. Show your contract and this
disclosure document to an advisor, such as an attorney or an accountant.
Buying a franchise is a complex investment. The information in this disclosure document can help you
make up your mind. More information on franchising, such as “A Consumer’s Guide to Buying a
Franchise,” which can help you understand how to use this disclosure document, is available from the
Federal Trade Commission. You can contact the FTC at 1-877-FTC-HELP or by writing to the FTC at
600 Pennsylvania Avenue, NW, Washington, D.C. 20580. You can also visit the FTC’s home page at
www.ftc.gov for additional information. Call your state agency or visit your public library for other
sources of information on franchising.
There may also be laws on franchising in your state. Ask your state agencies about them.
Here are some questions you may be asking about buying a franchise and tips on how to find
more information:
How much can I earn? Item 19 may give you information about outlet
sales, costs, profits, or losses. You should also try
to obtain this information from others, like current
and former franchisees. You can find their names
and contact information in Item 20 or Exhibits D
and E.
How much will I need to invest? Items 5 and 6 list fees you will be paying to the
franchisor or at the franchisor’s direction. Item 7
lists the initial investment to open. Item 8
describes the suppliers you must use.
Is the franchise system stable, Item 20 summarizes the recent history of the
growing, or shrinking? number of company-owned and franchised
outlets.
Will my business be the only PMI Item 12 and the “territory” provisions in the
business in my area? franchise agreement describe whether the
franchisor and other franchisees can compete with
you.
Does the franchisor have a Items 3 and 4 tell you whether the franchisor or its
troubled legal history? management have been involved in material
litigation or bankruptcy proceedings.
Continuing responsibility to pay fees. You may have to pay royalties and other fees even if you are
losing money.
Business model can change. The franchise agreement may allow the franchisor to change its manuals
and business model without your consent. These changes may require you to make additional investments
in your franchise business or may harm your franchise business.
Supplier restrictions. You may have to buy or lease items from the franchisor or a limited group of
suppliers the franchisor designates. These items may be more expensive than similar items you could buy
on your own.
Operating restrictions. The franchise agreement may prohibit you from operating a similar business
during the term of the franchise. There are usually other restrictions. Some examples may include
controlling your location, your access to customers, what you sell, how you market, and your hours of
operations.
Competition from franchisor. Even if the franchise agreement grants you a territory, the franchisor may
have the right to compete with you in your territory.
Renewal. Your franchise agreement may not permit you to renew. Even if it does, you may have to sign
a new agreement with different terms and conditions in order to continue to operate your franchise
business.
When your franchise ends. The franchise agreement may prohibit you from operating a similar business
after your franchise ends even if you still have obligations to your landlord or other creditors.
Your state may have a franchise law, or other law, that requires franchisors to register before offering or
selling franchises in the state. Registration does not mean that the state recommends the franchise or has
verified the information in this document. To find out if your state has a registration requirement, or to
contact your state, use the agency information in Exhibit A.
Your state also may have laws that require special disclosures or amendments be made to your franchise
agreement. See the Table of Contents for the location of the State Specific Addenda.
Special Risks to Consider About This Franchise
1. Out-of-State Dispute Resolution. The franchise agreement requires you to resolve disputes with
the franchisor by mediation, arbitration, and/or litigation only in Utah. Out-of-state mediation,
arbitration, or litigation may force you to accept a less favorable settlement for disputes. It may
also cost more to mediate, arbitrate, or litigate with the franchisor in Utah than in your own state.
2. Mandatory Minimum Payments. You must make minimum royalty and minimum marketing
spend payments, regardless of your sales levels. Your inability to make these payments may result
in termination of your franchise and loss of your investment.
Certain states may require other risks to be highlighted. Check the “State Specific Addenda” (if any) to
see whether your state requires other risks to be highlighted.
Table of Contents
ITEMS
ITEM 1: THE FRANCHISOR, AND ANY PARENTS, PREDECESSORS, AND AFFILIATES ...........................................1
ITEM 2: BUSINESS EXPERIENCE ..........................................................................................................................4
ITEM 3: LITIGATION ............................................................................................................................................5
ITEM 4: BANKRUPTCY .........................................................................................................................................6
ITEM 5: INITIAL FEES ...........................................................................................................................................6
ITEM 6: OTHER FEES ...........................................................................................................................................7
ITEM 7: ESTIMATED INITIAL INVESTMENT ...................................................................................................... 18
ITEM 8: RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES .............................................................. 24
ITEM 9: FRANCHISEE’S OBLIGATIONS.............................................................................................................. 26
ITEM 10: FINANCING ....................................................................................................................................... 28
ITEM 11: FRANCHISOR ASSISTANCE, ADVERTISING, SOFTWARE, AND TRAINING .......................................... 29
TRAINING PROGRAM .............................................................................................................................. 33
WORKSHOP............................................................................................................................................. 35
ITEM 12: TERRITORY ........................................................................................................................................ 43
ITEM 13: TRADEMARKS ................................................................................................................................... 44
ITEM 14: PATENTS, COPYRIGHTS, AND PROPRIETARY INFORMATION ........................................................... 47
ITEM 15: OBLIGATION TO PARTICIPATE IN THE .............................................................................................. 48
ITEM 16: RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL .................................................................... 48
ITEM 17: RENEWAL, TERMINATION, TRANSFER, AND DISPUTE...................................................................... 49
ITEM 18: PUBLIC FIGURES ............................................................................................................................... 53
ITEM 19: FINANCIAL PERFORMANCE REPRESENTATIONS............................................................................... 53
ITEM 20: OUTLETS AND FRANCHISEE INFORMATION ..................................................................................... 57
ITEM 21: FINANCIAL STATEMENTS .................................................................................................................. 68
ITEM 22: CONTRACTS ...................................................................................................................................... 68
ITEM 23: RECEIPT............................................................................................................................................. 68
EXHIBITS
To simplify the language in this Franchise Disclosure Document (sometimes referred to herein as
“Disclosure Document”), “we,” “us,” “PMI,” “Property Management Incorporated,” “our” or “Property
Management Inc.” means Property Management Incorporated Franchise, LLC, the franchisor
(“Franchisor”), and “you” or “your” means the person or entity that buys the franchise(“Franchisee”).
If an entity is the Franchisee, “you” and “your” includes the individuals that have ownership or
membership rights in the Franchisee entity.
Each PMI franchise is independently owned and operated. The franchisee is not an agent, employee,
joint venturer, or partner of PMI. PMI does not exercise direct control over the day-to-day operations of
the franchisee’s business. The franchisee is solely responsible for all decisions regarding its business
operations, including compliance with all applicable laws, hiring and managing employees, financial
obligations, and customer interactions. The franchisor provides branding, operational support, and system
standards but does not assume liability for the franchisee’s business activities or legal compliance.
We are a Wyoming limited liability company, formed on March 21, 2008, and we conduct business under
the following names: Property Management Incorporated Franchise, LLC, Property Management
Incorporated, PMI, and Property Management Inc. We do not do business under any other name. We
maintain a principal office address at 2901W Bluegrass Blvd, Ste 420, Lehi, Utah 84043. Our telephone
number is (801) 407-1301.
PMI has no predecessors or parent companies. However, PMI has affiliated companies (“Affiliate(s)”).
PMI Investments, LLC, (“PMI Investments” or “PMII”) a Wyoming limited liability company, is our
Affiliate and was formed on March 21, 2008, and has a mailing address of 2901 W Bluegrass Blvd, Ste
420, Lehi, Utah 84043. PMI MM, Inc., a Wyoming corporation, also located at 2901 W Bluegrass Blvd,
Ste 420, Lehi, Utah 84043, is PMI’s manager and is also an Affiliate, and was formed on March 21, 2008.
PMI and PMI Investments were originally formed as Nevada limited liability companies and were
transferred to Wyoming limited liability companies in early 2016. PMI MM, Inc. was originally formed
as a Nevada corporation and was transferred to a Wyoming corporation in early 2016. PMI International,
LLC (“PMI International”), a Wyoming limited liability company, is also an Affiliate and was formed
on January 27, 2017, with a mailing address of 2901 W Bluegrass Blvd, Ste 420, #104, Lehi, Utah 84043.
PMI of Utah, LLC, a Utah limited liability company, is an Affiliate and was formed June 28, 2011, and
has a mailing address of 2901 W Bluegrass Blvd, Ste 420, Lehi, UT 84043. PMI Ventures, LLC (“PMI
Ventures”), a Wyoming limited liability company, is also our Affiliate, and has a mailing address of 2901
W Bluegrass Blvd, Ste 420, Lehi, Utah 84043. Our Chief Executive Officer, Steven Hart, co-owns and
our Chief Operations Officer, Jeremiah Cundiff, manages PB Publishing Group, LLC (“PB Publishing”),
which is an approved supplier of educational and training content that PB Publishing licenses to us (“us”
defined as PMI) and an outside publisher. PB Publishing maintains its principal place of business at 2901
W Bluegrass Blvd, Ste 420, Lehi, Utah 84043. PB Publishing has not offered franchises in any line of
business and has never operated a property management business. None of our Affiliates have ever offered
franchises for this business.
Our agent for service of process in your state is disclosed in Exhibit A. Neither we nor our Affiliates have
ever offered franchises for any other product or service other than those identified in this offering.
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The Franchisor’s Business
A Franchisee may use our System (as defined below), in a specific, non-exclusive geographic region
(“Territory”), under the terms of a franchise agreement (in a form similar to the one attached as Exhibit
B) (“Franchise Agreement”), to establish, operate, and market a property management and real estate
services company in a designated Territory (the “Business”), to the following industry sectors
(collectively, “Pillars”):
Additionally, within each Pillar, we use the following terms to describe the individual type of space under
management:
● Door(s): a Residential space with a physical address that may be rented, leased, or sold.
● Key(s): a Residential space with a physical address that is rented as a Short-Term Rental.
● Square Foot (Feet): a measure of Commercial Units and the corresponding space, with a
physical address that may be rented, leased, or sold.
● Unit(s): an individual space with a physical address that is located within a common-interest
community or that is managed, governed, or overseen by a cooperative or Association.
PMI Investments owns a proprietary system, that includes service marks, trademarks, trade names, trade
dress, logos, copyrighted materials, and other identifiable similar items, (collectively, the “Marks”)
business techniques, and procedures (the Marks, business techniques, and procedures are collectively
referred to herein as the “System”) that you will use to operate a franchised property management services
Business. The property management services you will provide, based on your Pillar, include, but are not
limited to: advice and assistance in leasing real estate property, communications with tenant and landlord,
collecting rent, setting up and overseeing repair and maintenance contracts, brokerage services, property
review, paying bills, maintaining property insurance, handling evictions, association and community
management, hospitality services for short term rentals, and providing monthly, quarterly, and annual
financial reports. We have offered the franchise described in this disclosure document since 2008 and
have conducted the type of business you will operate since 2010. We and our Affiliates reserve the right
in the future to open similar businesses using the System and the Marks.
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Prior Business Experience
Before our Affiliates opened our first corporate-owned Business using the System in 2010, we had never
engaged in any business other than as the Franchisor of the System. We have never offered franchises in
any other line of business.
We began offering and selling our franchises in July 2008. As of December 2022, we and/or our Affiliate
have franchised locations in the United States, Malta, Curacao, and Costa Rica. By agreement with PMII,
Franchisor is permitted to license the Marks to Franchisee and allow Franchisee to use the System to
operate a Business in the United States and its territories (“United States”). Outside the United States, by
agreement, PMII has granted PMI International the right to license the Marks in conjunction with the
System, in order to allow franchisees to operate a Business. PMI International may offer licenses and
franchises outside of the United States under different terms and conditions than those described in this
Franchise Disclosure Document.
Competition
The market for property management services is well developed and very competitive. As such, you will
be competing with other individuals, small companies, large corporations, as well as similar franchise
systems. You may also encounter competition from other PMI franchises, and we do not restrict your
competition, but we encourage PMI franchisees to work collaboratively for the success of the System. The
market for property management services can be well developed in more populous areas. In resort areas,
for example, the market for property management services may be seasonal.
You are responsible for obtaining all necessary business, real estate broker, real estate agent and property
management licenses that are required by the city, county, and state in which you will be operating your
Business. You will also be required to conform to any taxation requirements to which you are subject.
Your Business is subject to federal, state, and local laws of a general nature. You must comply with
employment, health and safety, workers’ compensation insurance, trade name registration, licensing, and
similar laws, rules, and regulations. The laws in your state or municipality may be more or less stringent.
You should examine these laws before purchasing a franchise from Us. Further, virtually all states will
require that you, your employees, and your service providers have licenses necessary to deliver the
services contemplated herein. Some states may require a property management, real estate, and/or broker
license. If your Territory resides in such states, you will be required to provide PMI with the name, address,
and licensure information of the real estate and/or broker with whom you have contracted as part of your
Business. You are responsible for ensuring that you, your employees, and/or service providers comply
with any such local, state, or federal requirements. We urge you to consult with a legal advisor or an
appropriate state agency to familiarize yourself with all laws and regulations. For licensed activity, you
must also comply with the National Association of REALTORS® Code of Ethics (which is included in
our Operations Manual). Under no circumstances shall the party’s relationship be intended to be construed
as a joint employer for the purposes of the National Labor Relations Act as amended.
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National Accounts
PMI may choose to enter into relationships with outside companies that may include referrals to PMI
franchisees (“National Accounts”). PMI will enter into these relationships at its own discretion, and all
terms will be negotiated by PMI. PMI will also use its sole discretion to determine if a referral from a
National Account will be referred to you. PMI is not obligated to refer to you or any other franchisee and
may at times refer to an entity that is not a PMI franchise. Likewise, at no time will you ever be obligated
to accept a referral from a National Account.
In the event that you choose to accept a referral from a National Account, you will be required to execute
a separate agreement with PMI that will govern your handling of the referral. Agreements for each
National Account will vary. You will be obligated to strictly comply with the terms of all agreements.
Any breach of those agreements could result in your ineligibility for referrals from National Accounts and
being in breach of your Franchise Agreement.
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Aaron McElhiney, Executive Director, Acquisitions
Mr. McElhiney has been PMI's Executive Director of Acquisitions since June 2016, based in Lehi, UT.
ITEM 3: LITIGATION
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ITEM 4: BANKRUPTCY
The non-refundable initial franchise fee (“Franchise Fee”) depends on the type of franchise you purchase
and may differ from the information below if the franchise is located outside of the US.
For non-U.S. residents who have or are obtaining E-2 Investor Visas for the purpose of a franchise located
within the US, the Franchise Fee is $90,000 plus a one-year Reserve amount. The funds in this reserve
account may be used to fund the acquisition of another property management business if such acquisition
is reviewed and approved by PMI’s acquisition department.
For existing property management companies that qualify, we offer a conversion program that may reduce
the initial franchise fee. The program is based on gross monthly revenue currently being generated from
3rd party management contracts, not rents and fees for self-owned properties. The Initial Franchise Fee
may range from $0 to $64,900. In order to qualify for the conversion program, you must have an active
property management business with current gross monthly revenue exceeding $5,000 in gross monthly
revenue from managed third-party properties.
Non-refundable initial fees and payments for services or goods received from the Franchisor or its
Affiliates that may apply before the Business opens range from $65,575 - $92,975, and are listed below.
Non-refundable initial fees and payments for services or goods received from the Franchisor or its
Affiliates are also identified in Item 6, Other Fees, and reflect the symbol †.
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ITEM 6: OTHER FEES
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Type of Fee Amount Due Date Remarks
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Type of Fee Amount Due Date Remarks
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Type of Fee Amount Due Date Remarks
Late fees, Presently, $50 per day that Due on See Note (15).
insufficient payment is late, plus highest receipt of
funds fees, applicable legal rate for open invoice.
or interest account business credit, or if
on late there is no maximum, not
payments† less than the rate of 5% per
month. Franchisee shall be
responsible for any
insufficient funds fees
assessed by payment
processors in connection
with payments due under
this Agreement.
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Type of Fee Amount Due Date Remarks
Broker Fee (for Presently, can range As incurred. See Note (20).
Residential and from $0 to 30% of the
Commercial leasing fee.
Pillars)
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Type of Fee Amount Due Date Remarks
† Denotes fees which are imposed and payable to PMI (“us”) or our Affiliates. All fees paid to us, or our Affiliates
are non-refundable. Except as explained in the “Notes'' below, all fees are uniformly imposed. Fees paid to approved
vendors (meaning Franchisor-approved suppliers and vendors of products and services that Franchisee may use in
the Business (referred to herein as “Approved Vendor(s)”) may or may not be refundable depending on the
Approved Vendors. We require you to pay fees and other amounts due to PMI via electronic funds transfer (“EFT”)
or other similar means, as described in the Franchise Agreement. If payments are required in this method, you must
comply with our procedures and perform all acts and deliver and sign all documents, including authorization (in the
form attached to the Franchise Agreement as Addendum C, or any other form that we may accept). If you choose
to pay any fees by credit card, you must pay us a 3.5% servicing fee.
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ITEM 6 NOTES:
(1) “Royalty” or “Royalties” shall mean a monthly fee owed to Franchisor by Franchisee that is (i) 5%
of Brokerage: plus (ii) a tiered percentage of Gross Revenue as follows: the greater of 7% or $350, $700,
$1,050 (based on months of Operation) of Gross Revenue (as defined in Note 2) up to $35,000, plus 6%
of Gross Revenue from $35,001-$75,000, plus 5% of Gross Revenue above $75,001: plus (iii) 0.5% of
rents collected on self-owned rental Doors and Square Feet, and 1% booking revenue collected on Keys.
For example, if Franchisee’s Gross Revenue is $50,000, and has $4,000 of Brokerage revenue, Franchisee
would pay two-hundred dollars on Brokerage ($200 = $4,000 x 5%) plus $3,350 on all other revenue
([$35,000 x 7%] + [$15,000 x 6%]) for a total of $3,550. Additionally, Franchisee will pay a royalty to
Franchisor for self-owned rental Doors and Square Feet at a rate of 0.5% of rents collected on self-owned
rental Doors and Square Feet, and 1% booking revenue collected on self-owned Keys. EPMC franchisees
and franchisees previously known as Regional Mentor’s may pay a lower Royalty amount, which may
range between 3.0% and 7.0%. The term “Brokerage” means all revenues, fees, and commissions paid to
or value received by the Business or its Affiliates, in accordance with buying or selling real estate.
The anticipated costs to start a real estate brokerage vary depending on the type of brokerage you want
to start. Typically, you should budget for start-up costs of $10,000 if you want to start an independent
real estate brokerage. Some of the anticipated costs are:
You must produce a minimum of $5,000 in Gross Revenue in month 12 from Opening Date (“Territory
Sales Quota” or “TSQ”) per Pillar, and a minimum TSQ of $10,000 in Gross Revenue in month 24 from
the Opening Date per Pillar and a minimum TSQ of $15,000 in Gross Revenue in month 36 from the
Opening Date per Pillar. If you fail to meet your TSQ, we may reduce the geographic size of the Territory
to an area we determine and sell an additional franchise in your Territory, or we may terminate the
Franchise Agreement.
(2) The term “Gross Revenue” is defined in Section 1 of the Franchise Agreement and includes the total
revenue and receipts collected through the operation of the Business and entities affiliated with you,
including but not limited to, all revenue from property management and maintenance services, leasing
fees, booking and guest fees, and all other revenue the Business generates—excluding Brokerage, and all
federal, state, or municipal sales, use, or service taxes collected from customers or clients.
(3) You are required to provide us with monthly financial statements, including a profit and loss statement,
within ten (10) Business Days after the end of each month. In addition, during the Term of the Franchise
Agreement, each year, within thirty (30) Days of Franchisee filing its annual tax returns, you must provide
us with a complete financial statement for the preceding calendar year, which restatement shall include (i)
a profit and loss statement, (ii) a balance sheet, (iii) your complete business year-end tax returns including
any applicable schedule K-1’s, each being prepared and certified by an independent, certified public
accountant; and (iv) each Owners’ complete year-end tax returns. The last possible calendar date the
aforementioned documents must be received by is the 15th day of the 11th month of the year following
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the tax year. The monthly and annual financial statements and accompanying documents do not need to
be audited unless subsequently requested in writing by us. If this documentation is not received by the
deadline, you will be selected for audit and any associated fines and penalties will apply.
(4) You are required to contribute 2.0% of your monthly Gross Revenue to our national marketing fund
(“National Marketing Fund”) as more fully described in Section 3 of the Franchise Agreement. The
amount you contribute (“National Marketing Fees”) is payable monthly together with and in the same
manner as Royalties.
(5) We require that you spend at least $1,500 per month in your Primary Pillar, and $1,000 per month for
each Additional Pillar (“Local Advertising Quota”) for Territory advertising and marketing (“Local
Advertising”). The terms “Primary Pillar” and “Additional Pillar” are defined in note (3) of Item 7 below.
The monthly obligation begins on the earlier of (i) the first calendar day of the month following your
completion of the Training Program or (ii) no later than 180 days after the Effective Date of your Franchise
Agreement. This monthly Local Advertising Quota is in addition to the National Marketing Fee. The Local
Advertising expense does not include the monthly fee paid to us for providing the Digital Essentials
Package (“Digital Essentials Package,” further defined in the Franchise Agreement).
(6) You must participate in our Digital Essentials Package, which presently costs $749 per month for your
Primary Pillar, and $250 per month for each Additional Pillar thereafter. The Digital Essentials Package
fees will commence on the first day of the month following the Opening Date of your franchise.
(7) We have developed a temporary bookkeeping assistance and training service for PMI franchisees
(“PMiBOOKS”), for Doors and Square Feet (“ResidentialBOOKS”), Units (“AssociationBOOKS”),
and Keys (“STRBOOKS”). “Door(s)” means a Residential space with a physical address that may be
rented, leased, or sold. “Unit(s)” means an individual space with a physical address that is located within
an Association. “Key(s)” means a Residential space with a physical address that is rented as a Short-Term
Rental. “Square Feet” means a Commercial Unit with a physical address that may be rented, leased, or
sold. PMiBOOKS is required until you have completed all training and assignments deemed necessary
for you to manage your company’s bookkeeping, which is judged by PMI in its sole and absolute
discretion. You will be required to sign the PMI Bookkeeping Services & Training Program Agreement,
attached to the Franchise Agreement, as Exhibit A. Once training and assignments are completed, you
must use PMiBOOKS for that industry Pillar, or you may implement another bookkeeping staffing
solution using PMiSOFT (regardless of the bookkeeping staffing solution you choose, you must ensure
that the monthly and annual financial statements required under the Franchise Agreement [See Franchise
Agreement, Section 3] are provided to us). Your monthly fee, paid to us, will depend on the number and
types of properties you manage and whether you choose to purchase additional and optional bookkeeping
services from us. Fees for PMiBOOKS will begin at the earlier of (i) obtaining your first Door, Unit,
Square Foot (Feet), or Key, or (ii) 60 days following your attendance at the in-person workshop that you
are required to attend (“Workshop” further defined in the Franchise Agreement). The fees for PMiBOOKS
vary and can change from time to time. Presently, the minimum monthly PMiBOOKS fee is: (i) for Doors
and Square Feet, the greater of (a) $15 per Door or Commercial Unit managed or (b) $100; (ii) for Units,
the greater of: (a) 20% of the management fee the Franchisee is paid for managing Units or (b) $75 per
Association plus an initial $3.00 per Unit setup fee; and (iii) for Keys, presently, the greater of (a) $50 per
Key or (b) $100 minimum and $50 onboarding fee per key. $85 per hour for out-of-scope training fee and
$10.00 per 1099 recipient. The PMiBOOKS fee is due to the Franchisor on the 1st of each month.
Additionally, after coming off of PMiBOOKS, if at any time PMI discovers that your bookkeeping is non-
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compliant, for a fee, you will be required to complete further training and assignments deemed necessary
for you to manage your company’s bookkeeping, as determined by PMI in its sole and absolute discretion,
and for you to remain on PMiBOOKS for an additional period of time, as determined by PMI.
(8) We require you to use our customized software solution (“PMiSOFT”) for the Doors and Square Feet
you manage. If you do not use PMiSOFT, we can charge you up to $50 per day until you come into
compliance. Presently, there is no monthly or per Door fee to use PMiSOFT, but in the future, a monthly
or per Door fee may be imposed. There is no one- time PMiSOFT setup fee that is presently charged, but
that may change in the future, and there are components to the software that may have additional fees. For
an EPMC that comes to a PMI franchise, and who did not use PMiSOFT as part of their EPMC, there is
a one-time software set-up fee, which is presently $25-50 per Door, and is due to us at the time of purchase.
We reserve the right to change or add Residential and/or Commercial software vendors at any time, which
may cause you to incur fees and expenses. You may use a different third-party software provider for
Residential and Commercial management if you have written permission from the President or CEO of
PMI, which permission may be withheld for any reason or no reason at all. If you are approved to use a
third-party software provider, in addition to any fees paid to the third-party, we presently charge you a
monthly software fee of $100 plus $1.00 per Door and Commercial Unit managed.
(9) We require you to use our Association management software (“PMiWARE”) for the Associations
that you manage, if any. The present PMiWARE fee is $35 per Association, and a one-time setup fee of
five-hundred dollars ($500), which may increase in the future. For an EPMC that comes to a PMI
franchise, and who did not use PMiWARE as part of their EPMC, there is a one-time software set-up fee,
which is presently the greater of $500 or based upon the number of Units under management, generally
ranging from $3-5 per Unit, and is due to us at the time of purchase. We reserve the right to change or add
Association software vendors at any time, which may cause you to incur fees and expenses. You may use
a different third-party software provider for Association management if you have written permission from
the President of PMI, which may be withheld for any reason, or no reason at all. If you are approved to
use a third-party software provider, in addition to any fees paid to that third-party, we may charge you a
monthly fee based upon the number of Associations you manage, the number of Units under management,
a flat fee, or a combination of these options.
(10) We require you to use our Short-Term Rental management software (“PMiSTR”) for the Keys
you manage, if any. The fees for PMiSTR may change in the future. Presently, for franchisees new to the
STR Pillar there a one-time $500 setup fee along with a monthly per-key fee structure for all franchisees in the
STR Pillar that proceeds as follows: $40 per key for up to 5 keys, $35 per key for 6 to 15 keys, $30 per key for 16
to 50 keys, $27 per key for 51 to 100 keys, and $24 per key for more than 100 keys. Once the number of keys
reaches a specified range, all keys are billed at that range’s rate. For example, a franchise with 7 keys would be
billed a one-time $500 setup fee plus $35 per key for all 7 keys, totaling $745. Additionally, optional add-on bundles
are available starting at $40 and (ii) a monthly fee of one percent (1%) of the collected gross booking and
guest fees. For an EPMC that converts to a PMI franchise, and who did not use PMiSTR as part of their
EPMC, the one-time software set-up fee ranges based upon the number of Keys under management, but
is generally $250 per Key, and is due to us at the time of purchase. The monthly fees may change in the
future. Franchisor reserves the right to charge guests credit card processing fees, service fees, or handling
fees, payable to Franchisor. We reserve the right to change or add PMiSTR software vendors at any time,
which may cause you to incur fees and expenses.
(11) We require you to use our third-party Preferred Vendor network, contracted by Franchisor to provide
services to or on behalf of franchisee, which currently includes referral management services and review,
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PMI 2025 FD
reputation, and lead management (“PMiPrograms”). Presently, we charge you a Monthly fee applies at the
greater of $89 or $1.20 per unit, plus additional charges for extra services as follows: Inbox Add-on is $49 per
month plus $0.45 per unit, inbound numbers are charged at $4.00 per number, call minutes at $0.05 per minute
(with 250 minutes included), and text messages at $0.025 per text (with 250 messages included), phone carrier
registration is $19.00, and phone carrier campaign maintenance is $1.50., which fees may change in the future.
The monthly fee shall commence on the first calendar day of the month following Franchisee’s Opening
Date. We reserve the right to change or add software solutions, vendors, and other services at any time,
which may cause you to incur fees and expenses. You may use other software solutions or vendors for
lead management and referral management, if you have written permission from the President of PMI,
which permission may be withheld for any reason, or no reason at all. If you are approved to use a third-
party software solution, in addition to any fees paid to that third-party, we charge you a monthly fee which
is presently $125 plus $1.25 per Door you manage.
(12) If you understate Brokerage or Gross Revenue by 5.0% or more, you will be charged an audit fee
(“Audit Fee”) for (i) our costs and expenses related to conducting the audit (including, without limitation,
travel expenses, and reasonable accounting, audit, and legal fees), plus (ii) a flat fee of 50% of the total
dollar amount of the understated amount, plus the Royalties and/or fees that would have been owed on the
understated amount, plus interest at the highest applicable legal rate for open account business credit, or
if there is no maximum, not less than the rate of 5% per month on the Royalties and/or fees that would
have been owed on the understated amount, accruing from the date that the amount was underreported to
Franchisor.
(13) If you wish to transfer your Business (“Transfer”) (e.g., sell, assign, pledge, or mortgage any part
of the Business, including but not limited to Doors, Units, Keys, Square Feet, or any assets of the Business)
you must pay us a fee of $12,000 (“Transfer Fee”). This Transfer Fee is to defray expenses incurred by
us in connection with the Transfer, including, without limitation, training of the assignee, accounting fees,
credit and other investigation expenses, and evaluation of the assignee and the terms of the Transfer. You
and the transferee must also comply with the other conditions for transfer as specified in the Franchise
Agreement. You must consult with us prior to any attempt to sell or Transfer, and we must approve all
Transfers in writing.
(14) If you qualify to extend your rights to operate your Business beyond the initial term of your Franchise
Agreement (“Initial Term”) and you elect to do so, we charge a “Renewal Franchise Fee” (See Franchise
Agreement, Section 4). You will be required to enter into a new franchise agreement (“Renewal
Franchise Agreement”) which may contain materially different terms than your original Franchise
Agreement, and the boundaries of your Territory may change. However, the Royalties and fees charged
under the Renewal Franchise Agreement shall not be any more than those charged to new franchisees who
enter into a franchise agreement at that time.
(15) If not received in our offices on or before the due date, all sums to be paid under the Franchise
Agreement, or reports, filings, and statements to be provided to us under the Franchise Agreement, shall
be assessed a late fee, which is presently $50 per day, plus the highest applicable legal interest rate for
open account business credit, or if no maximum rate applies, not less than the rate of 5% per month, until
received or paid in full (“Late Fee(s)”). If any payments you make to us are denied or returned for non-
sufficient funds, we will pass on to you any fees we incur from each denial or return.
(16) You are required to obtain and maintain insurance coverage, as further described in Item 8. An
estimate will be dependent upon the size of your brokerage, number of independent sales associates, and
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PMI 2025 FD
your coverage history. The insurance deposits and premiums may vary by state, and depending upon your
Franchise, may be higher or lower than this range. You may have additional costs as a result of the size
of your Franchise or number of Offices, the types of coverage and policies you carry, your claim history,
or if you elect to purchase more than the minimum coverage limits required under the Franchise
Agreement (See Section 16 of the Franchise Agreement). If proof of insurance required by the Franchise
Agreement is not received prior to you opening your Business, and as reasonably requested thereafter,
you will be assessed a Late Fee, which is presently $50 per day.
(17) We may provide additional training and education outside of the normal scope of our normal training
and education (“Extraordinary Training”), should it be requested by you. You will bear all costs
associated with such training, including our costs and any fees that we charge to provide such services.
We currently charge $600.00 per day for any additional Extraordinary Training held at our corporate
offices in Salt Lake County/Utah County and a minimum of $800.00 per day, plus travel reimbursement,
for Extraordinary Training held at your Business location. If, due to circumstances outside of your control,
you are not able to attend the Extraordinary Training, and no costs were incurred by us, the training fee is
refundable. If costs were incurred by us, the amount refunded would be less than the fees incurred.
(18) If you are not in compliance with state and local laws related to Customer (as that term is defined in
the Franchise Agreement) trust accounts, or if you otherwise request for us to do so, we, at our sole
election, may reconcile your trust accounts for a monthly fee, which is presently $5.00 per Door, but may
increase in the future.
(19) You must be in full compliance with our quality measures in Section 8.1 of the Franchise Agreement,
within 180 days of the effective date of your Franchise Agreement. You will be charged a fee for each
day beyond 180 that you remain out of compliance, which fee is presently $25.00 per day. Such fee shall
be in addition to any other specified fees and Late Fees otherwise applied.
(20) If mandated by your state, you must either obtain your broker’s license or secure a broker to represent
you. The fees payable to the broker will vary and can range from $0 to 30% of the leasing commission.
(21) PMI systems and processes are managed through PMiWorkFlow. You will start with one license, at
the current rate, which is presently an annual fee of $270, billed monthly in the amount of $22.50.
(22) Phone service will be provided via VOIP (Voice Over Internet Protocol) by our mandatory supplier.
We will own the number or numbers you are permitted to use, and we reserve the right to eliminate service
or to redirect calls at any time upon your failure to cure any default we advise you of in writing. You may
not have or use any other number associated with your Franchised Business without our express written
permission, which we have the right to grant or deny for any reason.
(23) You will be required to use our approved accounting software and add PMI as an approved
accounting firm or administrator. Currently, we are using QuickBooks Online. This software and fees
could change. You may not use any other accounting software without our written permission, which we
have the right to grant or deny for any reason. Should we grant you permission to use an alternative
accounting system, you will be charged a $100 fee per month.
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PMI 2025 FD
ITEM 7: ESTIMATED INITIAL INVESTMENT
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PMI 2025 FD
Type of To Whom
Minimum Amount to Method of Payment When Due
Expenditure Payment Is
Maximum Amount
to Be Made
Upon Effective
Franchise Fee Wire, cashier’s Date of
$64,900 to $90,000 Us
(See Note (1)) check, or EFT Franchise
Agreement
Pillar
Certification
Training
Credit card or EFT, As incurred,
Program, Vendors,
$0 to $3,800 as required by during Training
Workshop, and Us
vendor and Opener
PMiLAUNCH
(See Notes (3),
(4) and (5))
Equipment and
Credit card or EFT, As incurred,
Business
$500 to $3,000 as required by before opening Vendors
Supplies (See
vendor for business
Notes (6), (7))
As incurred;
Computer
Once assessed,
hardware and
our software
software (as EFT for other
$675 to $2,975 fees are payable Vendors
required) (See vendors
monthly, due on
Notes (6), (7),
the 1st of each
and (8))
calendar month
As incurred, but
Local Via EFT for Digital a minimum of
Advertising Essentials Package $1,500/month, Vendors,
expenses for a and Short-Term with any PMI, and
$4,500 to $13,500
period of 3 Rental website; amounts owed advertising
months. varies by other to PMI due on companies
(See Note (9)) vendors the 1st of each
calendar month
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PMI 2025 FD
Annually (or
divided into
Check, credit card,
Insurance monthly Insurance
$2,000 to $5,000 wire, or EFT, as
(See Note (10)) premium carrier
required
payments) as
incurred
Attorneys,
Professional Check, credit card, brokers,
services (See $0 to $2,000 wire, or EFT, as As incurred accountants,
Note (11)) required and other
professionals
VOIP
Telephone
Equipment (3
months not $300 to $500 As incurred As incurred Vendor
including FCC
fees and taxes)
(See Note (15))
Additional
funds for period
of 3 months $3,864 to $25,000 Cash or credit As needed Various
(All Pillars)
(See Note (14))
When a bank
Initial Trust account is set up
Account for Short-Term
deposit for Rental, a deposit
Short-Term $500 to $1,000 EFT is required to Vendor
Rental absorb initial
operations fees (merchant
(See Note (13)) account fees,
bank fees, etc.)
Existing
Property
Management
Company - - - -
(EPMC)
(See Note 12 &
16)
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PMI 2025 FD
NOTES (Item 7):
(1) The Franchise Fee is for a specific, non-exclusive geographic territory and depends upon the type of
franchise you purchase (See Item 5). The Franchise Fee is earned upon payment and is non-refundable.
The Territory will be determined by certain population and growth calculations, county lines, geographic,
physical, and other boundaries before the Franchise Agreement is signed.
(2) You are required to have a physical address, approved in writing by Franchisor, located within your
Territory from which to operate the Business, whether a professional office or a home office owned by
you (your “Office”). The stated monthly fee you pay, if any, to lease such space (“Rent”) is only an
estimate and will vary depending upon the market in your location, availability of space, and other factors.
Rent is likely non-refundable. As part of leasing Office space, you may spend the stated amount, or more,
for rental improvements, such as putting in new carpet or painting walls. As part of your lease
requirements, you will also likely be required to pay deposits for the Office space and deposits for utilities
and suppliers. The numbers provided are only estimates and will vary according to different locations and
market conditions.
(3) You are required to receive full education on each property management industry sector (“Pillars”),
prior to being eligible to offer such Pillars as part of your Business. Unless you are an EPMC that is
already providing property management services in more than one Pillar, before or on the date of signing
your Franchise Agreement, you must select your first property management industry Pillar (e.g.
Residential) that you will provide as part of your Business (“Primary Pillar”). You must then complete
Pillar Certification, consisting of (i) the Training Program, (ii) Workshop, and (iii) PMiLAUNCH, for this
Primary Pillar. Thereafter, if you wish to provide property management services in an industry sector other
than your Primary Pillar (each, an “Additional Pillar”), you must meet the following criteria: (i) we must
determine, in our sole discretion, that you are properly trained and successfully providing services in your
Primary Pillar; (ii) you must be in full compliance with your Franchise Agreement, including all monies
owed to us; (iii) you must pay a fee of ten-thousand dollars ($10,000) (“Additional Pillar Fee”), for each
Additional Pillar; and (iv) you must successfully complete Pillar Certification for each Additional Pillar
(collectively, “Additional Pillar Requirements”). If you are an EPMC that is already providing property
management services in multiple Pillars, you will be allowed to continue providing your existing Pillars
without the Additional Pillar Requirements. However, following entering into the Franchise Agreement,
should you add an Additional Pillar, you must meet the Additional Pillar Requirements.
(4) Before opening your Business, your Operating Principal (and up to one other person of your choosing)
must complete our training program (the “Training Program”) for your initial Primary Pillar. For each
Pillar, our Training Program is segmented into two parts: a program that consists of weekly live calls and
video training covering many different areas of property management and Business operations
(“Training”), and a program that runs concurrently with Training, consisting of weekly phone calls, status
updates, and tasks associated with opening your Business (“Opener”). We do not charge a fee for your
Operating Principal and up to one other person of your choosing to participate in our Training Program.
See Item 11 for additional information.
(5) After completing the Training Program (Training and Opener) for each Pillar, your Operating
Principal (and up to one other person of your choosing) must attend Workshop at our headquarters in Utah
for approximately 5 days and thereafter, participate in our launch program (“PMiLAUNCH”).
PMiLAUNCH will begin the week immediately following Workshop. PMiLAUNCH is a task-based
implementation program helping Franchisees take advantage of and participate in our System, and you
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PMI 2025 FD
are required to participate in PMiLAUNCH, which is a seven-week program consisting of at least one
required virtual meeting each week. We do not charge a fee for your Operating Principal and up to one
other person of your choosing to attend Workshop; however, any additional participants must pay our then
current fee, which is presently $1,000 per person. Additionally, you will be responsible for the
compensation, travel, lodging, and living expenses incurred in connection with attending Workshop. (See
Item 11.)
(6) This includes a computer, smartphone, mobile phone service, copier/scanner/fax/printer shredder,
software, phone system, locking filing cabinet(s), internet service (e.g. Cable, Wi-Fi), various business
supplies (e.g. business cards, corporate letterhead, envelopes, marketing materials, etc.), and all other
necessary office equipment. This amount will vary depending on whether you already have these items.
We have no specifications for the computer, except that your computer must have the ability to operate
the latest personal computer operating system, as well as operate the required Franchisor Software
(defined below). (See Item 11.) Any fees or costs for equipment and supplies are likely non-refundable.
(7) You must obtain a start-up package of supplies including corporate letterhead, envelopes, business
cards, clothing, signs, corporate brochures, and promotional giveaway items (“Business Supplies”), at a
present cost of $350. These start-up Business Supplies can be obtained at the PMiSTORE, a dedicated
website where PMI franchisees can order marketing and branding materials and apparel for use in the
Business (“PMiSTORE”). Fees for Business Supplies are non-refundable. You may also take our
templates to an approved outside vendor for printing or, if we approve, you may purchase the required
materials and supplies directly from another vendor. You will also receive access from PMI to a list of
Approved Vendors. We will provide you with direction as to the items you will need. (See Item 11.)
(8) You will be required to have certain off-the-shelf computer hardware. You may already have
equipment which meets this need. You are also required to subscribe to our software solutions (e.g.
PMiSOFT, PMiWARE, PMiSTR, PMiWorkFlow, Accounting Software, and PMiPrograms, collectively
referred to herein as “Franchisor Software”), as applicable to your Business. Fees paid in relation to
Franchisor Software are non-refundable.
(9) This is the estimated amount that you will spend on Local Advertising, over a period of three months,
following the opening of your Business. This estimate also includes funds spent toward advertising efforts
such as your own lead generation campaigns, local advertising and marketing, social media, pay-per-
click, pay-per-quote, as well as direct marketing. The estimate also takes into consideration the Local
Advertising Quota of $1,500 for your Primary Pillar, and $1,000 per month for all Additional Pillars,
which obligation begins on the earlier of (i) the first calendar day of the month following your completion
of the Training Program for each Pillar or (ii) 180 days after the Effective Date of the Franchise
Agreement. Advertising fees are non-refundable.
(10) You must purchase and maintain the following types and minimum amounts of insurance for the
full Initial Term of the Franchise Agreement:
a. “All risk” (special form) property insurance coverage for all assets of the franchised
business;
e. Errors and omissions insurance (E&O) professional liability insurance with a minimum
limit of one-million dollars ($1,000,000) per occurrence.
(11) You may need to employ an attorney, an accountant, and other consultants as needed to assist you
in establishing your Business. These fees may vary from location to location depending upon the
prevailing rate of attorneys’, accountants’, and consultants’ fees. These fees are likely non-refundable.
(12) There is a one-time conversion fee for an EPMC (“EPMC Conversion Fee”) that has Doors,
Units, or Keys that are not using a PMiSOFT, PMiWARE, or PMiSTR software vendor. The present
EPMC Conversion Fee for Residential ranges from $25-$50 per Door (to be determined in the pre-
conversion assessment), with a $1,000 minimum. For Short-Term Rentals, the present EPMC Conversion
Fee is generally $250 per Key. The EPMC Conversion Fee for Associations is $3-$5 per Unit and a one-
time set up fee of $500. These fees may change in the future. All EPMC Conversions Fees are non-
refundable.
(13) If you are doing Short-Term Rental management, an initial bank deposit is required to absorb
initial fees, such as merchant account fees, bank fees, etc.
(14) The estimate of additional funds for the initial phase of your Business is based on recurring
expenses and operating expenses for the first three (3) months of operation. The estimate of additional
funds does not include an owner’s salary, draw, or staff wages. The additional funds required is based on
the anticipated expenses needed for 3 months, including the ongoing expenses listed in Item 6 and 7. These
funds are also based on the experience of current franchisees and our Approved Vendor programs.
(15) Phone equipment must be purchased from our required vendor. These estimates include the cost
of required equipment and initial activation fees. You will also be required to pay a monthly service fee
for each phone connected to the system.
(16) You (EMPC) will pay $0 to $10,000 in costs to convert systems; however, other costs listed do
not apply to an EMPC (insurance, professional services, computer hardware, rental, rental improvements,
etc., do not apply). PMI will charge $10,000 for each additional Pillar, but most costs listed above do not
repeat for each Pillar.
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PMI 2025 FD
ITEM 8: RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES
You must open and operate your Business in accordance with the System. You will be required to purchase
and maintain an inventory of Business Supplies. At this time, we are the only designated supplier of
Business Supplies. However, if you wish to use an outside vendor, approval may be provided. You may
purchase office equipment from any source so long as it meets our minimum requirements.
We designate Approved Vendors of products and services that you may use in your Business. The list of
Approved Vendors is published in PMiWAY, which is also our Operations Manual (“PMiWAY” or
“Operations Manual”) and is subject to change. Many of these Approved Vendors have agreed or will in
the future agree to pay rebates, commissions, referral fees, or other forms of compensation or incentives
to us. This compensation is paid by some Approved Vendors in consideration for the higher business
volume that our System brings or may bring to them. Approved Vendors may include software companies,
banks, lending institutions, insurance companies, other franchisors, contractors, bookkeepers, and other
companies that we designate.
In fiscal year 2024, we received $7,926,370 in revenue from purchases of products and services by
franchises. This represents 43.5% of our total revenue of $18,223,060. Our Affiliates do not sell or lease
products and services to franchisees.
There are no Approved Vendors in which any of our officers own an interest and no Affiliates are
Approved Vendors.
You must adhere to the standards and specifications established by us with respect to brand standards,
office procedures, advertising materials, supplies, and other items used in the operation of the Business,
which are disclosed in PMiWAY (“PMiWAY”) and other written materials, including information posted
on Franchisor’s website and information sent to or accessed by Franchisee in print or electronic form,
manuals, written procedures, memoranda, and their supplements loaned to Franchisee by Franchisor
(“Materials”).
You may wish to introduce us to a potential supplier or vendor who wants to supply goods or services to
us. No compensation or fees will be paid to the referring franchisee. You must obtain approval for a
proposed supplier by submitting to us a written request identifying the company and supplying us with a
sample of the proposed services and products. We will notify you of our approval or disapproval within
15 business days after we receive all of the information which we may request from you or the proposed
supplier/vendor. If we do not respond in writing within the 15-day period, the proposed vendor will be
deemed to be not approved. There are no other written criteria for approving a vendor or supplier.
You must also purchase computer hardware and software from suppliers that meet our standards and
specifications or obtain our written approval to purchase other equipment. We will respond to requests for
approval to purchase other equipment within 30 days from the date the request is received. If we do not
respond in writing within the 30-day period, the proposed equipment will be deemed to be not approved.
You must utilize our Digital Essentials Package (See Item 11). The current cost of the Digital Essentials
Package is $749 per month for your Primary Pillar, and $250 per month for each Additional Pillar
thereafter, but may increase in the future.
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PMI 2025 FD
You must purchase from us PMiSOFT (for Residential Doors or Commercial Square Feet) and PMiSTR
(for Short-Term Rentals). You must also purchase from us PMiWARE (for Association Units that you
manage), at the price per Association, per Unit provided in Item 6, Note (7). To use PMiWARE we require
the Associations you manage to use a financial institution chosen by us. You must purchase from us
PMiPrograms, at the monthly fixed rate provided in Item 6, Note (9). Additionally, you must purchase
PMiWorkFlow, at the price indicated in Item 6, Note (22). We will derive revenue as a result of your
payments for PMiSOFT, PMiWARE, PMiSTR, PMiPrograms, and PMiWorkFlow.
You must obtain the insurance coverage required by the Franchise Agreement from a carrier with a rating
of at least A-minus. The required coverage currently includes: (i) “all risk” (special form) property
insurance coverage for assets of the franchised Business; (ii) cyber liability insurance with a one-million
dollar ($1,000,000) limit requirement; (iii) comprehensive general liability insurance, which should
include contractual liability, with a minimum liability coverage of $1,000,000 per occurrence and
$2,000,000 aggregate; (iv) workers’ compensation insurance and employer liability coverage with a
minimum limit of $1,000,000; (v) errors and omissions insurance (E&O) professional liability insurance
with a minimum limit of $1,000,000 per occurrence; (vi) automobile liability insurance of at least
$1,000,000 that includes hire/non-owned liability. The required coverage is subject to change and may be
revised from time to time and updated in the Franchisor’s PMiWAY or otherwise in writing. Your
insurance policies must name us and our officers, directors, partners, employees, agents, and Affiliates as
additional insured, and contain a provision prohibiting cancellation without at least 30 days’ prior written
notice to us. You must furnish us a Certificate of Insurance evidencing such coverage prior to opening
your Business, and thereafter, at least 30 days prior to the expiration of any such policy or policies. If
proof of insurance is not received timely, Franchisee will be assessed a non-compliance fee, currently $25
per day, until the required proof is provided and accepted.
You may also wish to provide products and services not previously offered by us. You must obtain
approval for any potential product or service you wish to offer by submitting to us a written request
identifying the product or service and the manner and method by which you plan to deliver it to the
Customer. We will notify you of our written approval or disapproval within 15 days after we receive all
the requested information. If we do not respond within the 15-day period, the proposed product or service
will be deemed not approved. There are no other written criteria for approving a service, vendor, or
supplier.
We reserve the right to derive revenue from other sources. We may charge a service and handling fee, in
addition to a reasonable profit, for all materials required to be purchased by you from us.
We do not provide or withhold material benefits (including renewal rights or the right to open additional
Businesses) based on whether you purchase through the Approved Vendors. However, purchases of
unapproved products/services, the use of unapproved vendors, or supplying to Customers unapproved
products/services may be a violation of the Franchise Agreement, and you could be terminated as a result.
If you receive approval, you will not be considered in violation of the Franchise Agreement.
We may modify, add to, or change any specification and requirement as to any goods, service, supplies,
Franchisor Software, technology, or the like, at any time, on a regional or national basis, by amendment
to the Manual, Materials, or by written notice to you. Once you are notified, you must make the change
that is specified. All such changes will be effective when notice is received by you. We may also add and
remove Approved Vendors at any time. These changes could require you to pay additional one-time,
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PMI 2025 FD
monthly, or transactional fees. We estimate that the costs of purchases and of leases of goods and services
from approved and designated suppliers are between 10% and 25% of your initial costs, and between 10%
and 25% of your ongoing expenses.
This table lists your principal obligations under the franchise and other agreements. It will
help you find more detailed information about your obligations in these agreements and in
other items of this Disclosure Document.
Section in
Franchise Disclosure
Obligation Document Item
Agreement
(b) Site development and other pre- 2.3, 2.5, Item 6, Item 7, Item
opening requirements 2.7 8, and Item 11
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PMI 2025 FD
Item 6, Item 7, and
(l) Insurance 16
Item 8
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PMI 2025 FD
ITEM 10: FINANCING
Neither we nor any related company is obligated to provide you with any financing. We or a related
company, however, have the right to offer you financing to assist with conversion costs or growth
opportunities. This financing will be based on several factors, including without limitation your financial
need, credit history, ability to repay, net worth, your business operations (including history of growing
your business), and your stability, as well as our need for the development of your market area. Depending
upon these factors, we may offer you financing up to an amount equal to a percentage of the fees we
expect to receive from your operations. We have the right to require you to furnish us with financial
statements, tax returns, and other documents. The terms of any financing, including the amount, the term
of repayment, the amount of principal to be repaid, the amount of interest to be paid (where applicable),
the security, and other relevant terms are subject to negotiation between the parties as described below.
We or a related company primarily offer two types of financing. Unless noted below, the financing will
be in the form of promissory notes (“Notes”) as set forth in the table below:
Term Varies
Security Required [1] Personal guaranty by all persons with any equity interest
in the franchisee
Liability Upon Default [2] Unpaid Loan, Loss of Franchise; acceleration of payments
and other remedies available to us under the terms of the
Note and the Franchise Agreement
Loss of Rights on Default Waive various notice rights and defenses; confess
judgment
[1] All Notes must be guaranteed by the Franchisee as well as personally guaranteed by all shareholders,
partners, and interest holders and their respective spouses, as required by us. You must sign a security
agreement for all the Franchises’ assets, including after acquired property. We have the right to require
additional forms of security e.g. UCC-1 filing on your business.
[2] For all Notes, the payments are non-refundable. If you are in default under any Note (which includes
without limitation defaults under your Franchise Agreements or other agreements with us and our related
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PMI 2025 FD
companies) or your Franchise Agreement is otherwise terminated for any reason while any Note is
outstanding, all principal and accrued interest payments are accelerated, and you are obligated to pay
immediately the entire amount due as well as any collection costs that may be incurred, including court
costs and attorneys’ fees. Your failure to pay all amounts when due under any Note may constitute: (i) a
default under the Franchise Agreement that may lead to termination of the Franchise Agreement; and (ii)
a default under other agreements with us or our related companies. Under every Note, you waive various
notices, rights, and defenses, including your rights to diligence, demand, presentment for payment, notice
of nonpayment and protest, and notice of amendments or modifications. You also waive any defense under
the statute of limitations and allow that a confessed judgment may be taken against you.
Except as listed below, we are not required to provide you with any assistance.
1. You will be assigned a Territory. (Franchise Agreement, Section 2). We will provide you with a
username and password that grants access to PMiWAY, which will allow you to access the Software,
forms, contracts, marketing tools, and procedures to run the Business; (Franchise Agreement, Section 5).
We will provide you with a custom website linked to a Territory-specific URL (that is purchased and
owned by Franchisor) and provide information which will allow you to generate email addresses
connected to the Territory-specific URL, for your employees and agents, as needed (Franchise Agreement,
Section 5).
2. We will provide you with a Territory-specific PMI logo (Franchise Agreement, Section 5).
3. We will provide you with the Training Program for your Primary and Additional Pillars (Franchise
Agreement, Sections 5 and 7). We do not charge a fee for the Franchisee's principal operator and up to
one other person of your choosing to participate in the Training Program for the Initial Pillar. The Training
Program will take place remotely, via telephone, webinars, web-based tools, and instructional videos and
tutorials. You will participate from your Office or other location of your choosing and we will participate
from our corporate headquarters. The Training Program occurs over a 90 – 180 day period and is
comprised of two components, being Training and Opener, with each requiring one (1) hour of scheduled
and supervised training conducted by conference call or webinar per week, in addition to several hours of
on-the-job training and/or activities per week. Training and Opener will be provided concurrently.
Training and Opener instructional materials include our PMiWAY, Materials, webinars, and online
information videos tutorials. The number of hours required for the Training Program may vary, depending
on your business experience, real estate and property management experience, licenses held, and existing
business structure. The Training Program for your initial Primary Pillar must be completed within 180
days of your signing the Franchise Agreement (Franchise Agreement, Section 7).
4. We will provide you with access to PMiWAY, defined as the Operations Manual, and provide to you
or provide you with access to the Materials that you will need to operate your Business (Franchise
Agreement, Section 5). The Materials and PMiWAY are confidential and remain our property. We may
from time to time modify PMiWAY and Materials, but the modifications will not alter your status and
rights under the Franchise Agreement (Franchise Agreement, Section 5). We will provide you with a list
of Approved Vendors that you can utilize to purchase equipment, infrastructure, supplies, goods, and
services required to operate the Business (Franchise Agreement, Section 5).
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5. We will add your information to our internet site and will customize other promotional material on
our site for your use (Franchise Agreement, Section 5).
6. We will provide you with, for the then-current fee, certain software solutions, including our software,
as required and as elected by Franchisee (Franchise Agreement, Sections 3 and 5).
7. We will provide you with access to the PMiSTORE (Franchise Agreement, Section 5).
We may hire, employ, and consult with agents, advisors, and consultants (“Advisors”) in the management
of our operations and franchising endeavors, without disclosing such to you or to third parties. Other than
as listed above, Franchisor has no obligation to assist the Franchisee in establishing prices or setting
minimum or maximum prices at which the Franchisee must sell products and services.
Continuing Assistance
During the operation of your Business and as long as you are in compliance with the Franchise Agreement:
1. We will provide continual updates and information to you through PMiWAY
(Franchise Agreement, Section 5).
2. We will provide you with certain software solutions, including our software,
for the then-current fee, as required and as elected by Franchisee (Franchise
Agreement, Sections 3 and 5).
3. We may provide you with leads that originate in your Territory and which we
obtain through our website or through National Accounts (Franchise
Agreement, Section 5). There is no guarantee that any leads will be generated,
or if generated, will be within your Territory.
4. Following the Training Program for your Primary Pillar and Additional
Pillars, we will provide you with additional education programs and ongoing
assistance. (Franchise Agreement, Section 7.) Such additional education
includes your mandatory participation in Workshop, and PMiLAUNCH, for
your Primary Pillar and Additional Pillars. You will be required to pay your
costs, including travel expenses, for attendance at Workshop, and any costs
associated with your participation in PMiLAUNCH. We will provide
supplementary on-going education, seminars, webinars, Refresher Courses (as
defined herein), instructional videos, and tutorials during the term of the
Franchise Agreement. Some of these will require mandatory attendance, may
include fees, and you may be required to pay your costs, including travel
expenses, for attendance (Franchise Agreement, Section 7). We will give you
at least sixty (60) days’ notice of any Refresher Courses that are mandatory. If
you wish to add an additional Pillar to your Business and are eligible to do so,
including paying the Additional Pillar Fee, we will provide you with Additional
Pillar Certification, as applicable.
9. We will provide you, for the then-current fees, bookkeeping services through
PMiBOOKS until the Franchisee has completed all training and assignments
deemed necessary for the Franchisee to demonstrate the ability to manage its
bookkeeping, which is judged by PMI in its sole and absolute discretion.
Franchisee can continue to utilize PMiBOOKS thereafter, as long as Franchisee
continues to subscribe (as approved by Franchisor). Additionally, after coming
off of PMiBOOKS, if at any time, PMI discovers that your bookkeeping is non-
compliant, for a fee, you will be required to complete further training and
assignments deemed necessary for you to properly manage your company’s
bookkeeping, judged by PMI in its sole and absolute discretion, and remain on
PMiBOOKS for an additional period of time until you are deemed competent
to properly manage your company’s bookkeeping, determined solely by PMI
(Franchise Agreement, Section 3, Section 5).
10. We will provide you, for the then-current fee, property management
software through PMiSOFT, PMiWARE, and PMiSTR (Franchise Agreement,
Section 3, Section 5).
Our System, including software solutions for property management, lead management, reputation
management, and accounting services require you to use online training seminars, webinars, and
instructional videos. Our Training Program requires you to spend the required amount of time to be trained
to efficiently use these services and software applications.
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Our Training Program has specific training requirements which are mandatory and must be completed for
your Primary Pillar, prior to opening your Business. These training requirements are often a necessity for
meeting insurance underwriting requirements and are required to comply with our standards. The Training
Program will help prepare you for industry work as well as promote efficient business operations. It is
your responsibility to complete all training requirements, as specified in the Franchise Agreement, this
Disclosure Document, and PMiWAY (Franchise Agreement, Section 7).
For each Pillar, we will determine whether each of your trainees has satisfactorily completed the Training
Program. If you, your Principal Operator, or any other person you have designated to attend the Training
Program, fails to satisfactorily complete the program, or if we determine that these persons cannot
satisfactorily complete the program, or if a Principal Operator ceases to hold his or her position at your
Business, you must designate a replacement to promptly attend and satisfactorily complete the Training
Program, at your expense. You are responsible for all expenses incurred by you or your personnel who
participate in the Training Program (Franchise Agreement, Section 7).
The training provided during the Training Program shall include all areas and levels of training that we
determine necessary for your Principal Operator to be able to operate the Business, in the applicable
Pillars, in accordance with the standards required by the Franchise Agreement and the Manual (Franchise
Agreement, Section 7). From time-to-time persons who are active in the operations and administrative
side of our business, as well as support staff, Advisors, and consultants may participate in the Training
Program. In addition, we also expect to draw upon the experience of management and vendors.
We hold Training Programs approximately every month, based on the number of people who have enrolled
for the program. A sample itinerary for the Primary Pillar Training Program is outlined in the table below,
but note that for Pillar-specific training, franchisees only participate in their designated Pillar training.
We provide you with the names of approved suppliers for signs and supplies through the Manual. We do
not provide or deliver these items directly. Specifications for these items may be found in the Manual.
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TRAINING PROGRAM
Hours of Hours of
Subject Classroom On-the-Job Location
Training Training
Pillar-Specific Training
Association Management
Residential Management
Commercial Management
Short Term Management 25 0 Remotely
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OPENER
Hours of Hours of
Classroom On-the-Job
Subject Training Training Location
Jeremiah Cundiff, Marianne Heder, Blake Sanford, and Stuart McReynolds are our principal Franchisee
Training Program instructors. Mr. Cundiff has been in the property management and franchise industry
for over 15 years and has 9 years of training experience; Ms. Marianne Heder has been in the property
management industry for 21 years and has 33 years of training experience; Mr. Blake Sanford has been in
the property management industry for 7 years and has 8 years of training experience.
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Continuing Education
Once you have completed the Training Program, we require your Principal Operator, which may also be
referred to as the Operating Principal, and up to one other person of your choosing to participate in
additional training, called Workshop, and PMiLAUNCH. Thereafter, we require your Principal Operator
to participate from time to time in programs, seminars, and continuing education (collectively,
“Continuing Education'') (Franchise Agreement, Section 7).
Within 30 days from Franchisee completing the Training Program, we require your Principal Operator
and up to one other person of your choosing to participate in and successfully complete Workshop for
your Primary Pillar. Workshop is held at our corporate office, and for your Primary Pillar, is approximately
5 days. We do not charge a fee for up to two attendees at Workshop for the Initial Pillar; additional
attendees must pay a fee of $1,000 per person, and you are responsible for all expenses incurred by you
or your personnel who attend Workshop including, but not limited to, the cost of travel, lodging, meals,
and wages (Franchise Agreement, Section 7). A sample itinerary for Primary Pillar Workshop is outlined
in the table below, but note that for Pillar- specific training, franchisees only participate in their designated
Pillar training.
WORKSHOP
Hours of Hours of
Classroom On-the-Job
Subject: General Training Training Location
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Hours of Hours of
Classroom On-the-Job
Subject: Short Term Track Training Training Location
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Hours of Hours of
Classroom On-the-Job
Subject: Residential & Commercial Track Training Training Location
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Hours of Hours of
Classroom On-the-Job
Subject: Association Track Training Training Location
Proforma Review –
1 0 Lehi, Utah
Understanding Your Numbers
Understanding Collections/
2 0 Lehi, Utah
Collections Vendor
Law Discussion/
1 0 Lehi, Utah
Fiduciary Responsibilities
For each Pillar, we require your Operating Principal and up to one other person of your choosing to
participate in and successfully complete PMiLAUNCH. PMiLAUNCH will begin the week immediately
following Workshop. We do not charge you a fee for up to two people to participate in PMiLAUNCH.
PMiLAUNCH will take place remotely, via telephone, webinars, web-based tools, and instructional
videos and tutorials. You will participate from your Office, and we will participate from our corporate
headquarters. For each Pillar, you must remain in PMiLAUNCH for seven (7) weeks.
From time to time, we may provide what we call “Refresher Courses.” Refresher Courses may be held
online, by webinar, conference call, or in-person. If held only by webinar or conference call, Refresher
Courses will not be longer than two hours. If Refresher Courses are held in-person, they will be held at a
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time and location we choose (in the continental United States), (ii) will not be longer than three (3) days,
and (iii) attendance will not be required more than once a year. (Franchise Agreement, Section 7.)
Refresher Courses will cover subjects similar to other previous training topics; which topics may have
been updated from the time you attended. Some Refresher Courses require a fee. Additionally, you must
pay your own travel expenses, if any, which will likely range from $500 to $2,500. You are responsible
for all expenses incurred by you or your personnel who attend Refresher Courses and any other education
programs, seminars, conventions and webinars, including, but not limited to, the cost of travel, lodging,
meals, and wages (Franchise Agreement, Section 7).
If you request Extraordinary Training, we may, at our option, charge our then-current per hour and per
diem fee, plus expenses. You are responsible for all expenses incurred by you or your personnel who
participate in Extraordinary Training, including, but not limited to, the cost of travel, lodging, meals, and
wages (Franchise Agreement, Section 7).
We may hold an Annual Summit which, if held, will require you to attend. The Annual Summit will
provide updated policies and procedures, new initiatives, break-out seminars, and recognition of new and
outstanding franchisees. You will be responsible for the payment of all expenses for travel,
accommodations, food, and other expenses incurred (Franchise Agreement, Section 7). The Annual
Summit fee is dependent on time of registration, presently ranging from $500 to $800. Should you not
attend an Annual Summit, we reserve the right to collect the standard registration fee for one attendee.
Advertising
We collect National Marketing Fees, which are 2% of your Gross Revenue, on a monthly basis. The
National Marketing Fees are due at the same time as the Royalty. The National Marketing Fees are placed
into the National Marketing Fund. The advertising account is administered by us at our sole discretion and
may be used by us for all advertising expenditures reasonably intended to benefit some or all franchisees,
and for the payments to us of costs related to administering the National Marketing Fund such as
reasonable salaries, administrative costs, costs allocated to any conferences, travel expenses, and overhead
(Franchise Agreement, Section 3).
We assume no other direct or indirect liability or obligation to you with respect to collecting amounts due
to the advertising account or with respect to maintaining, directing, or administering the advertising
account (Franchise Agreement, Section 3).
Any Businesses owned by us or our Affiliates participate in any national advertising programs on the same
basis as franchisee-owned Businesses (Franchise Agreement, Section 3). The National Marketing Fee is
used for the creation of various advertising and promotional products. The media in which such advertising
may be disseminated is determined by Franchisor. The advertising is produced by us or a regional,
national, or international advertising agency. Any amounts not expended in any year may be carried over
to and expended in a following year. Other than incidental amounts, we will not use any portion of the
National Marketing Fee to solicit new franchisees (Franchise Agreement, Section 3).
Upon your prior written request, we will make available to you, no later than 120 days after the end of
each calendar year, an annual unaudited financial statement for the advertising account (Franchise
Agreement, Section 3).
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We have established a Franchise Leadership Council (“Council”). The Council’s representatives are
selected by the franchisor’s leadership and the previous Council, through an annual selection process. The
Council serves in a purely advisory capacity on many matters, including advertising. We have the power
to change or dissolve the Council at our sole discretion." (Franchise Agreement, Section 3).
We have been contributing to an internal marketing fund to promote the System and Marks. In our last
fiscal year ending December 31, 2024, we spent 76% of our marketing funds on advertising and
promotion, and 24% of our marketing funds on lead development and soliciting new franchisees. We
provided all of these marketing funds in our last fiscal year.
Franchisees began contributing to the National Marketing Fund on April 1, 2021. In our last fiscal year
ending December 31, 2024, 48% was held in reserve, 40% spent on website, and 12% spent on branding.
Territory Advertising
You are required to participate in Territory advertising activities on your own initiative and as directed by
Franchisor. You may be required to participate in a local or regional advertising cooperative should one
be formed. Any funds spent on local or regional advertising cooperatives will apply towards the Local
Advertising Quota. Following completion of our Training Program, you must spend at least $1,500 per
month on local advertising for your Primary Pillar, and $1,000 per month for each Additional Pillars
(“Local Advertising Quota”) (Franchise Agreement, Section 3). The Franchisor-directed Territory
advertising that you must participate in does not include the cost of our Digital Essentials Package. You
may spend any additional amount on Territory advertising and such advertising may take any form (e.g.
your own lead generation campaigns, local advertising and marketing, social media, pay-per-click, pay-
per-quote, as well as direct marketing). We must be allowed to approve all advertising before it is placed,
and all advertising and marketing Materials must adhere to our most recent PMI Brand Guidelines, which
will be supplied to you through PMiWAY. You must deliver the proposed advertising to us no less than
15 calendar days before its insertion into any medium. If you do not receive written notice within 15
calendar days, it is deemed to not be approved (Franchise Agreement, Section 3).
You may not have a website that is separate from ours without our express written permission which may
be granted or denied for any reason or for no reason at all (Franchise Agreement, Section 5).
You must participate in our Digital Essentials Package at the then-current pricing. The current cost for
the Digital Essentials Package is $749 per month for your Primary Pillar, and $250 per month for each
Additional Pillar, with such fees payable to us. Upon your request, and at our then-current rate,
(presently, an hourly rate of $120 per hour for normal jobs and $160 per hour for rush jobs), we may
provide you with custom design services for new advertising and marketing materials as well as
customization of existing advertising and marketing materials. These services may include graphic
design, video creation, content creation, and development of marketing collateral such as brochures,
banners, documents, flyers, advertisements, and other forms of print media, web media, and digital
media (Franchise Agreement, Section 3).
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You may elect to spend additional funds advertising on social media. Any monies spent on social media
advertising count toward your Local Advertising Quota (Franchise Agreement, Section 3). All social
media must meet the requirements of our social media policy.
You may not advertise and solicit business outside of your Territory including, without limitation, search
engine optimization keywords, direct mail solicitations and advertising which specifies areas outside of
your Territory, without our prior written consent. Notwithstanding the foregoing, if you receive a lead
from outside of your Territory that is not the result of advertising or solicitation of business by you, you
may service that lead. In addition, if any of your existing clients in your Territory require property
management services outside of your Territory, you may provide property management services for these
clients outside of your Territory (Franchise. Agreement, Section 2), which may include marketing for
tenant placement.
Electronic Equipment
You will be required to purchase the following equipment in order to operate your Business:
1. A computer from any manufacturer with the ability to operate the latest
Windows (or its equivalent) personal computer operating system, as well as all
Franchisor Software (Franchise Agreement, Section 2);
4. Cable, Wi-Fi, or T-1 Internet Access (Franchise Agreement, Section 2); and
6. A smart phone and cellular phone service which allows you to remotely send
and receive email and access the Internet (Franchise Agreement, Section 2).
The cost to purchase this hardware and software, if required, could be between $675 and $5,950. (See
Item 7.) The annual cost for optional or required maintenance, updating, upgrading, and support likely
ranges from $0 to $1,000, including internet service provider fees.
We may have independent access to the information and data generated by you and stored electronically,
and we reserve the right to use such information and data in any way we choose, at our discretion, to
benefit the System.
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Location Selection
The location of your Office is selected by you, and we must approve the location in writing before you
attend Workshop. Approval of the Office location includes but is not limited to the location of the Office
address that must present a professional image and must be located in your Territory. If the location of
your Office allows you to have signage, the signs must contain only our Marks, unless prohibited by your
Territory’s state real estate laws. In the event that Franchisor and Franchisee cannot agree upon a site, the
Franchise Agreement shall be terminated, and Franchisee's initial fee or deposit will be forfeited by you.
We have the right at any time to inspect the Office to ensure that it meets these minimum specifications.
If you decide to have a home Office, the home must be owned by you (Franchise Agreement, Section 2).
A home Office is permissible until you reach the Growth threshold of $8,000 per month or twelve (12)
months from the completion of workshop, whichever occurs first.
The typical length of time between signing a Franchise Agreement and opening a PMI Business depends
upon full-time or part-time efforts in the day-to-day management of the PMI Business, and can be 90 to
180 days. Factors affecting this length of time include financing arrangements, property lease terms,
construction, conversion requirements, obtaining licensing, and scheduling and completing the Training
Program.
You will be required to open for business on the earlier of (i) your completion of the Training Program
for your Primary Pillar or (ii) 180 days after the Effective Date of the Franchise Agreement (“Opening
Deadline”). We may extend the Opening Deadline for a reasonable time (not to exceed 30 days) in the
event factors beyond your reasonable control prevent you from meeting the Opening Deadline, if you
request in writing an extension of time from us at least thirty (30) days before the expiration of the Opening
Deadline (Franchise Agreement, Section 2).
You must secure all necessary business permits and real estate licenses and permits required by state and
federal regulations and laws prior to performing any property management services that require such
permits and licenses. We have no responsibility or obligation to help you secure required licenses
(Franchise Agreement, Section 2). You must also purchase or lease and have installed all the required
equipment (Franchise Agreement, Section 2); and obtain and provide evidence of the requisite insurance
prior to providing any services (Franchise Agreement, Section 16).
The Table of Contents of our Operations Manual, PMiWAY, is found in Exhibit C to this Disclosure
Document. PMiWAY contains approximately 450 pages. The number of pages devoted to each subject is
set forth in Exhibit C.
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ITEM 12: TERRITORY
You will not receive an exclusive Territory. You may face competition from other franchisees, from
outlets that we own, or from other channels of distribution or competitive brands that we control.
Your Territory will usually be delineated by city, county, state, and/or United States Post Office Zip Code
boundaries, boundary streets, and/or highways. Once established, the boundaries of the Territory will not
be adjusted without our written consent, regardless of whether the population of the Territory increases or
decreases over time. Each Territory is individually negotiated and determined. Some of the factors that
we will use to determine your Territory are population, economic strength, projected future growth of a
geographic area, and the number of existing competitors. Additionally, we may elect to reduce your
Territory if you breach your Franchise Agreement (Franchise Agreement, Section 10).
You may only have one Office. You may relocate your Office only within your Territory. You must notify
us in writing of the physical address of your Office location, including the proposed physical address of
any relocation site within your Territory, with at least 10 business days’ notice prior to relocating your
Office. Your relocation must be pre-approved by us in writing (Franchise Agreement, Section 2).
You are required to complete Pillar Certification prior to being eligible to offer such Pillar as part of your
Business. Unless you are an EPMC that is already providing property management services in more than
one Pillar, before or on the date of signing your Franchise Agreement, you must select your Primary Pillar
(e.g. Residential). Thereafter, if you wish to provide property management services in an Additional Pillar,
you must meet the Additional Pillar Requirements. If you are an EPMC that is already providing property
management services in multiple Pillars, you will be allowed to continue providing your existing Pillars
without the Additional Pillar Requirements. If you wish to add an Additional Pillar after signing your
Franchise Agreement, you must first meet the Additional Pillar Requirements (Franchise Agreement,
Sections 2.4 and 7.1).
You may not open or operate another Business or Office at any other location inside or outside of your
Territory unless we approve—and you enter into—another franchise agreement with us. You have no right
of first refusal to acquire additional Businesses inside or outside of your Territory (Franchise Agreement,
Section 2).
You may not advertise and solicit business outside of your Territory including, without limitation,
the Internet, search engine optimization key words, direct mail solicitations, and advertising which
specifies areas outside of your Territory, without our prior written consent. Notwithstanding the foregoing,
if you receive a lead from outside of your Territory that is not the result of advertising or solicitation of
business by you, you may service that lead. In addition, if any of your existing clients in your Territory
require property management services outside of your Territory, you may provide property management
services for these clients outside of your Territory (Franchise Agreement, Section 2), which may include
marketing for tenant placement.
You may solicit and purchase an existing portfolio of Doors, Units, Square Feet, and/or Keys (“Portfolio”)
located within your Territory. You cannot manage any acquired Portfolio outside your Territory. If you
purchase a Portfolio outside of your Territory, you must, prior to closing on the Portfolio, purchase a
franchise in the territory (or territories) where the Portfolio exists (Franchise Agreement Section 2).
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Reservation of Rights
We reserve the right, among others:
1. to use, and to license others to use, the Marks for the operation of Businesses at any location
permitted by the Franchise Agreement;
2. to use, license and franchise the use of trademarks or service marks other than the Marks, whether in
alternative channels of distribution or at any location, in association with operations that are different
than the Business;
3. to use the Marks and the System in connection with the provision of other services and products or
in alternative channels of distribution at any location including within the Territory;
4. to offer services or products, or grant others the right to offer the services or products, whether using
the Marks or other trademarks or service marks, through alternative channels of distribution,
including—without limitation—seminars, workshops, books, publications, conferences, speaking
engagements, wholesalers, retail outlets, or other distribution outlets (other than Businesses), or by
internet commerce or e-commerce (including software, webinars, or other on-line programs), mail order
or otherwise, whether inside or outside the Territory;
5. and to acquire businesses that are the same as or similar to a Business and operate such businesses
regardless of where such businesses are located, and to be acquired by any third-party which operates
businesses that are the same as or similar to the Business regardless of where such businesses are located
(Franchise Agreement, Section 1).
Although we can use alternative channels of distribution within your Territory, such as the Internet, to
make sales of goods, items, and services associated with the System and the Marks, or associated with
any other system or trademarks, service marks, trade names, logos, and the like, we have not done so as
of the date of this Disclosure Document. We reserve the right to do so at any time.
Businesses owned by us or our Affiliates will be subject to the same territory rights as are described in
this Item 12. In the future, our Affiliates may establish more Businesses in other Territories. We do not
operate or plan to operate any franchise business under a different trademark that will sell goods and
services that are the same or similar to those that you will sell.
The Marks found on the first page of this document and in the chart below are owned by our Affiliate. We
have a license with our Affiliate to use the Marks in the operation of our business and to sub-license the
Marks to our franchisees for the use set forth herein. With the exception of PMiWARE, which is in
process, all Marks are registered, and none have yet required renewal. We are required to maintain the
goodwill of the Marks by ensuring that all of our franchisees use the Marks in compliance with the
permitted operations of their Franchise Agreements only. From time to time, we may also create, design,
and register other Marks, which may or may not be made available to franchisees.
Under the Franchise Agreement, we grant you the right to offer services and products bearing the
trademarks, trade names, trade dress, logos, service marks, copyrighted materials, and other identifiable
similar items or symbols currently used by us.
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Except as otherwise stated herein, there are presently no effective determinations of the United States
Patent and Trademark Office (“USPTO”), the trademark administrator of this state or any court, of any
pending interference, opposition, or cancellation proceeding, or any pending material litigation
involving the Marks, which is relevant to their use. All required affidavits to maintain the Marks are
current as of the date of this FDD.
If you operate a franchise in Pennsylvania, pursuant to an agreement between us and an existing property
management company located in Pennsylvania (“PA Agreement”), you will not be able to use some of
the Marks and must abide by the provisions of the PA Agreement. If you operate a franchise in
Pennsylvania, you will be known as Property Management International.
Except in regard to the license from our Affiliate to use the Marks and the PA Agreement, there are no
agreements currently in effect that significantly limit our rights to use or license the use of the Marks in
any manner material to the Franchisee or the Business. In some states, while currently unknown, there
may be infringing uses or superior previous rights that may materially affect your use of the Marks and
said infringement may materially impact the ability of your Business to use some or all of the Marks.
Franchisee has no rights to compensation in the event that Franchisor ceases use of, modifies, or otherwise
changes the Marks.
You are prohibited from using any name or Marks as part of any corporate name or with any prefix, suffix,
or other modifying words, terms, designs, or symbols (other than Marks licensed by us to you). In addition,
you may not use any name or Marks in connection with the sale of any unauthorized product or service or
in any other manner not explicitly authorized in writing by us.
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5,054,662 October 4, 2016 Renewal due
10/2025.
We have the right to control any administrative proceedings or litigation involving a Mark licensed to you
hereunder. If you learn of any claims or threatened claims involving the Marks, including any
unauthorized use of the Marks or any trademark or service mark substantially similar to the Marks, you
must promptly notify us and we will, in our sole discretion, take any action or no action as we deem
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reasonably necessary. We will not indemnify you for any action taken against you by a third-party based
solely on alleged infringement, unfair competition, or similar claims about the Marks. Moreover, we have
no obligation to defend or indemnify you if the claim against you is related to your use of the Marks. You
have no right to make any demand or to prosecute any claim against any alleged infringer, and we will
not pay any franchisee for exercising these rights (Franchise Agreement, Section 6).
We have the right to require you to modify or discontinue your use of any of the Marks. If we exercise
this right, we will provide all franchisees with as much advance notice as we deem appropriate (Franchise
Agreement, Section 6).
In the event the Franchise Agreement is terminated, or it is determined, in our sole and absolute discretion,
that the Marks infringe upon the rights of another entity in your state that has superior claim to the Marks
or any portion thereof, we have the right to require you to discontinue and cease and desist from the use
of all Marks and other material relating to the System. This may result in your Business incurring
significant costs and expenses that shall be the sole burden of Franchisee (Franchise Agreement, Section
6).
We do not own any patents or patent applications that are material to the franchise.
We do, however, own proprietary rights in a number of trade-secrets, among them being the use of
Franchisor Software, all information, knowledge, and know-how not generally known in the property
management business, standards, specifications, systems, procedures, and techniques, including our
Operations Manual, accounting and management techniques, and systems. We have established
comprehensive security and confidential procedures to maintain the secrecy of all such proprietary
information. Any component of the System will be used by you only as described in the Franchise
Agreement.
The System for operating a franchised property management company is our Affiliate’s proprietary,
confidential, and trade secret information. The System includes, but is not limited to: forms, business
procedures, techniques, the Marks; the manner and method of training that we deliver to you; Franchisor
Software, Operation Manual and Materials; standards and procedures that you will use in the day-to-day
operation of the Business; the methods you will use for finding Customers and service providers; the
persons, corporations, or other entities which are, have been, or become our franchisees; the names and
other identifying information of service providers who will participate in the System; the terms of, and
negotiations relating to past or current Franchise Agreements; the economic and financial characteristics
of the System; and, any copyrighted information owned by us or our Affiliates, including this Disclosure
Document, the Franchise Agreement, the Manual, and Materials. You must operate in accordance with
the System (Franchise Agreement, Section 1).
In operating your Business, you will create a list of names and other identifying information of persons
and businesses that have used your property management services (“Customer List”). You will also
create a list of the service providers that provide services to your customers (“Trade List”). During the
Term of your Franchise Agreement, the Customer List and Trade List are jointly owned by us and you.
At the termination of the Franchise Agreement, for any reason, the Customer List and Trade List shall
become the exclusive property of us (Franchise Agreement, Section 6).We require that you maintain the
47
PMI 2025 FD
confidentiality of each component of the System, our Marks, and our copyrighted materials, and that you
adopt reasonable procedures to prevent unauthorized disclosure of any such information (Franchise
Agreement, Section 6).
If you learn of or believe that any other person or entity is using our Marks, any component of the System,
or any of our copyrighted materials without our permission, you must immediately notify us in writing.
We will take any action that we deem appropriate (Franchise Agreement, Section 6).
You may never during the term of the Franchise Agreement, or at any time after the termination or
expiration of the Franchise Agreement, reveal any component of the Marks or our System to any person
or entity, and you cannot use it for any other business. You may not copy any portion of the System or the
Marks unless we specifically authorize it in writing. All persons affiliated with you must sign a
Confidentiality and Non-Competition Agreement, substantially in the form attached to the Franchise
Agreement as Addendum E but modified for your state’s laws (Franchise Agreement, Sections 6 and 8).
You do not have to participate personally in the direct operation of your Business, though it is
recommended that you do so. Franchisee is required to form a legal entity to operate the Business, and
you must designate a person to be responsible for the day-to-day operation of the Business (“Principal
Operator”). The Principal Operator is a person, designated to act as the general manager of your Business
and who is authorized to oversee the management of the Business and direct the delivery of property
management services, leasing, and Brokerage services. The Principal Operator must be designated by you
and approved by us (Franchise Agreement, Section 1).
Once you have completed the Training Program, we require your Principal Operator, which may also be
referred to as the Operating Principal, and up to one other person of your choosing to participate in
additional training, called Workshop, and PMiLAUNCH. Thereafter, we require your Principal Operator
to participate from time to time in programs, seminars, and continuing education (collectively,
“Continuing Education”) (Franchise Agreement, Section 7).
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PMI 2025 FD
ITEM 17: RENEWAL, TERMINATION, TRANSFER, AND DISPUTE
RESOLUTION THE FRANCHISE RELATIONSHIP
This table lists certain important provisions of the franchise and related agreements.
You should read these provisions in the agreements attached to this Disclosure Document:
Section in
Franchise
Provision Agreement Summary
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PMI 2025 FD
We can terminate if you
(f) Termination by Franchisor with commit any one of several
10
cause violations. See (g) and
(h) below.
Includes bankruptcy,
abandonment, felonies,
repeated defaults, false books,
repeated breaches, unsatisfied
judgments, disclosure of
Confidential Information,
(h) “Cause” defined – failure to complete required
10 courses, failure to keep
non-curable defaults necessary licenses, improper
Transfers of Business or
Business assets, failure to
maintain insurance, failure to
meet standards, and failure to
maintain confidentiality. See
also Note (1).
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PMI 2025 FD
The voluntary, involuntary,
direct or indirect assignment,
sale, gift, pledge, mortgage, or
other disposition of any
1.1 interest in: (1) the Franchise
(k) “Transfer” by Franchisee Agreement; (2) the ownership
- defined of Franchisee’s business entity;
or (3) any assets of the
Business (other than in the
normal course of business).
See also Note 2.
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PMI 2025 FD
Only by both parties’ written
(s) Modification of the Agreement 17.4
agreement.
Face-to-face meeting,
mediation, arbitration, and
litigation must be in the state
of Franchisor’s offices (Utah),
(v) Choice of Forum 15.3
except as provided in a state-
specific addendum attached as
Exhibit F, as subject to state
law.
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PMI 2025 FD
NOTES:
(1) In lieu of termination, we can reduce your Territory or restrict/remove your ability to provide property
management services in a particular Pillar, if you breach the terms of your Franchise Agreement.
(Franchise Agreement, Section 10.)
(2) If you request our efforts in selling your franchise, there is a five-thousand dollar ($5,000) sales
commission fee or a fee in the amount of 5% of the closed sale price, whichever amount is greater, in
addition to the then-current Transfer Fee, currently twelve-thousand dollars ($12,000). (Franchise
Agreement, Section 9.)
The provisions of the Franchise Agreement that provide for termination upon your bankruptcy may not
be enforceable under federal bankruptcy law (11 U.S.C. § 101 et seq.).
There is no compensation or other benefit given or promised to any public figure arising from either the
use of the public figure in the name or symbol of the franchise, or the endorsement or recommendation
of the franchise by the public figure in advertisements. There are no public figures presently involved in
our management.
The FTC’s Franchise Rule permits a franchisor to provide information about the actual or potential
financial performance of its franchised and/or franchisor-owned outlets, if there is a reasonable basis for
the information, and if the information is included in the Franchise Disclosure Document. Financial
performance information that differs from that included in Item 19 may be given only if: (1) a franchisor
provides the actual records of an existing outlet you are considering buying; or (2) a franchisor
supplements the information provided in this Item 19, for example, by providing information about
possible performance at a particular location or under particular circumstances.
As of December 31, 2024, we had 402 total locations. Based upon data and information for the 2024
calendar year, we have created the financial performance representations made in this Item 19, detailed in
the tables below. The material basis for such representations are as follows:
1. We used only actual historical financial figures, provided from either (i) unaudited financials and
operating reports submitted to us by our Franchisees, or (ii) our accounting software, for the full 2024
calendar year.
2. Data from 6 franchises is not included in the 2024 data because the franchise either
failed to provide us with data or the data was incomplete or insufficient;
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PMI 2025 FD
3. Data for 105 franchises participating in the Residential Pillar is not included because the franchises
did not manage any Doors, or the data was incomplete or insufficient;
4. Data for 48 franchises participating in the Association Pillar is not included because the franchises did
not manage any Associations, or the data was incomplete or insufficient;
5. Data for 48 franchises participating in the Short-Term Pillar is not included because the franchises did
not manage any Keys, or the data was incomplete or insufficient;
6. Data for 134 franchises participating in the Commercial Pillar is not included because the franchises
did not manage any Square Feet, or the data was incomplete or insufficient;
7. Other than listed above, the data from all franchises for the full 2024 calendar year is included in the
financial representations made herein. The characteristics of the franchised locations included in the
financial representations made herein do not differ materially from the franchises that may be offered to
prospective franchisees.
8. In 2024, 2,589 Doors, 3,579 Units in 40 Associations, 0 Square Feet, and 53 Keys were added through
acquisitions from 32 individual transactions.
Table 1
This table shows the actual numbers for the Average & Median annual income per Property/Association.
“Income” means total revenue generated by Franchisees before any costs or expenses, i.e. royalty fees,
advertising fees, etc., excluding pass-through items.
Some Franchisees have earned the amounts referenced below. Your individual results may differ.
There is no assurance that you will earn the amounts referenced below.
1. We included a total of 197 franchises in the Residential Analysis above. The actual range for the revenue/door
was $124 – $7,000.
2. We included a total of 23 franchises in the Commercial Analysis above. The actual range for the
revenue/Commercial Unit was $237 – $4,040.
3. We included a total of 84 franchises in the Association Analysis above. The actual range for the
revenue/association was $2,690 – $114,180.
4. We included a total of 62 franchises in the Short-Term Rental Analysis above. The actual range for the
revenue/key was $1,340 – $62,690.
5.
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PMI 2025 FD
Table 2
Average Property/
Association Count
This table shows the actual numbers for Average & Median property/association count for Doors,
Associations, Keys, and Commercial Units by Franchisee.
Some Franchisees have sold the Units referenced below. Your individual results may differ. There
is no assurance that you will sell the number of Units referenced below.
Short-Term
Average Unit Count Residential Commercial Association Rental
Average 138 27 14 23
Median 99 8 8 14
1. We included a total of 197 franchises in the Residential Analysis above. The actual range of Doors was
1 – 120
2. We included a total of 23 franchises in the Commercial Analysis above. The actual range of Commercial
Units was 1 – 237.
3. We included a total of 84 franchises in the Association Analysis above. The actual range for Associations
was 1 – 129.
4. We included a total of 62 franchises in the Short-Term Rental Analysis above. The actual range for Keys
was 1 – 140.
1. Residential Doors
a. Management fees ranging from 4% to 12% of gross monthly rents; and
b. Recurring or one-time ancillary property management and other real estate services, with fees/charges/markups
ranging from $1.00 to thousands of dollars, paid by property owners, tenants, service providers, and vendors.
1. Association Units
a. Monthly management fees typically range from $16.00 to $7,800.00 per Association Unit; and
b. Recurring or one-time ancillary property management and other real estate services, with fees/charges/markups
ranging from $1.00 to hundreds of dollars, paid by service providers, vendors, and Associations.
Income per Key is comprised of the following:
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PMI 2025 FD
1. Short-Term Rental Keys
a. Management fees ranging from 10% to 40% of gross monthly rents; and
b. Recurring or one-time ancillary property management and other real estate services, with fees/charges/markups
ranging from $1.00 to hundreds of dollars, paid by property owners, tenants, guests, service providers, and vendors.
Written substantiation for the financial performance representations made in this Item 19 will be made
available to the prospective franchisee upon reasonable request.
Some PMI franchises have earned the amounts or sold the units referenced in Table 1 and Table
2, above. Your individual results may differ. There is no assurance you’ll earn or sell as much.
Table 3
Average Annual Revenue Per Pillar
Average Annual Revenue Per Pillar Residential Commercial Association Short-Term Rental
Average $259,680 $30,815 $249,270 $275,380
We have 66 Franchise Locations that operate in multiple pillars. This group of franchisees generates an
average revenue of $490,760 annually.
Other than the numbers contained in this Item 19, PMI does not make any financial performance
representations. We also do not authorize our employees or representatives to make any such
representations either orally or in writing. If you are purchasing an existing outlet, however, we may
provide you with the actual records of the outlet. If you receive any other financial performance
information or projections of your future income, you should report it to the Franchisor’s management by
contacting Steven Hart at the email of [email protected], via telephone at (801) 669-
5952, or via mail at 2901 W Bluegrass Blvd, Suite 420, Lehi, Utah 84043, and also to the Federal Trade
Commission, and the appropriate state regulatory agencies.
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PMI 2025 FD
ITEM 20: OUTLETS AND FRANCHISEE INFORMATION
Table 1
Outlet Type Year Outlets at the Start Outlets at the End Net Change
of the Year of the Year
2023 2 0 2
2024 0 0 0
*The total number of Open Franchised Outlets, 377 at the Start of the Year in 2024, includes 374
U.S. Franchised Outlets and three International Franchised Outlets—PMI Costa Rica, PMI
Curaçao, and PMI Malta—which remained unchanged at the End of the Year.
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PMI 2025 FD
Table 2
Arizona 2022 0
2023 1
2024 0
California 2022 3
2023 4
2024 0
Colorado 2022 1
2023 0
2024 0
Florida 2022 3
2023 4
2024 0
Georgia 2022 1
2023 0
2024 0
Michigan 2022 0
2023 0
2024 0
Missouri 2022 0
2023 0
2024 0
Nevada 2022 0
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PMI 2025 FD
2023 1
2024 0
2023 0
2024 0
2023 0
2024 0
2023 1
2024 2
2023 0
2024 0
Tennessee 2022 0
2023 1
2024 0
Texas 2022 1
2023 1
2024 0
Utah 2022 2
2023 0
2024 0
Virginia 2022 0
2023 1
2024 0
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PMI 2025 FD
TOTAL 2022 12
2023 14
2024 2
Table 3
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PMI 2025 FD
2024 22 0 3 0 0 0 19
Hawaii 2022 1 0 0 0 0 0 1
2023 1 0 0 0 0 0 1
2024 1 0 0 0 0 0 1
Idaho 2022 4 0 0 0 0 0 4
2023 4 0 0 0 0 0 4
2024 4 1 0 0 0 0 5
Illinois 2022 6 1 0 0 0 0 7
2023 7 1 0 0 0 0 8
2024 7 4 1 0 0 0 10
Indiana 2022 7 0 0 0 0 0 7
2023 7 0 0 0 0 0 7
2024 8 0 0 0 0 0 8
Iowa 2022 2 0 0 0 0 0 2
2023 2 0 0 0 0 0 2
2024 2 0 0 0 0 0 2
Kansas 2022 4 1 0 0 0 0 5
2023 5 0 1 0 0 0 4
2024 4 1 0 0 0 0 5
Kentucky 2022 2 0 0 1 0 0 1
2023 1 0 0 0 0 0 1
2024 1 0 0 0 0 0 1
Louisiana 2022 4 1 0 0 0 0 5
2023 5 0 1 0 0 0 4
2024 4 0 0 0 0 0 4
Maine 2022 1 0 0 0 0 0 1
2023 1 0 1 0 0 0 0
2024 0 1 0 0 0 0 1
Maryland 2022 8 2 0 0 0 0 10
2023 10 3 1 0 0 0 12
2024 12 4 0 0 0 0 16
Massachusetts 2022 8 0 3 0 0 0 6
2023 6 0 1 0 0 0 5
2024 5 0 1 0 0 0 4
Michigan 2022 5 0 1 0 0 0 4
2023 4 0 1 0 0 0 3
2024 3 0 0 0 0 0 3
Minnesota 2022 7 0 1 0 0 0 6
2023 6 0 1 0 5 0 5
2024 5 0 2 0 0 0 3
Mississippi 2022 1 0 0 0 0 0 1
2023 1 0 0 0 0 0 1
2024 1 0 0 0 0 0 1
Missouri 2022 4 1 0 0 0 0 5
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PMI 2025 FD
2023 5 0 0 0 0 0 5
2024 5 0 1 0 0 0 4
Montana 2022 1 0 0 0 0 0 1
2023 1 0 0 0 0 0 1
2024 1 0 0 0 0 0 1
Nebraska 2022 1 0 0 0 0 0 1
2023 1 0 1 0 0 0 0
2024 0 0 0 0 0 0 0
Nevada 2022 5 1 0 0 0 0 6
2023 6 0 0 0 0 0 6
2024 6 0 0 0 0 0 6
New 2022 2 0 0 0 0 0 2
Hampshire
2023 2 1 0 0 0 0 3
2024 2 0 0 0 0 0 2
New Jersey 2022 8 1 1 0 0 0 8
2023 8 2 1 0 0 0 9
2024 9 1 0 0 0 0 10
New Mexico 2022 2 0 0 0 0 0 2
2023 2 0 0 0 0 0 2
2024 2 0 0 0 0 0 2
New York 2022 9 3 0 0 0 0 12
2023 12 1 1 0 0 0 12
2024 12 0 0 0 0 0 12
North 2022 8 2 1 0 0 0 6
Carolina
2023 9 3 0 0 0 0 12
2024 12 2 0 0 0 0 14
North Dakota 2022 1 0 1 0 0 0 0
2023 0 0 0 0 0 0 0
2024 0 0 0 0 0 0 0
Ohio 2022 7 1 0 0 0 0 8
2023 8 0 1 0 0 0 7
2024 7 2 0 0 0 0 9
Oklahoma 2022 3 0 1 0 0 0 2
2023 2 0 0 0 0 0 2
2024 2 0 0 0 0 0 2
Oregon 2022 4 0 1 0 0 0 3
2023 3 0 1 0 0 0 2
2024 2 1 0 0 0 0 3
Pennsylvania 2022 3 1 0 0 0 0 4
2023 4 0 1 0 0 0 3
2024 3 0 0 0 0 0 3
Puerto Rico 2022 2 0 0 0 0 0 2
2023 2 0 0 0 0 0 2
2024 2 0 0 0 0 0 2
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PMI 2025 FD
Rhode Island 2022 1 0 0 0 0 0 1
2023 1 0 0 0 0 0 1
2024 1 0 0 0 0 0 1
South 2022 7 1 0 0 0 0 8
Carolina
2023 8 0 1 0 0 0 7
2024 7 0 1 0 0 0 6
South Dakota 2022 0 0 0 0 0 0 0
2023 0 0 0 0 0 0 0
2024 0 0 0 0 0 0 0
Tennessee 2022 14 2 0 0 0 0 16
2023 16 0 1 0 0 0 15
2024 15 0 1 0 0 0 14
Texas 2022 39 4 3 0 0 0 40
2023 40 4 4 0 0 0 40
2024 40 5 4 0 0 0 41
Utah 2022 11 1 0 0 0 0 12
2023 12 0 0 0 0 0 12
2024 12 0 0 0 0 0 12
Virginia 2022 10 1 1 0 0 0 10
2023 10 1 1 0 0 0 10
2024 10 3 0 0 0 0 13
Washington 2022 2 3 1 0 0 0 4
2023 4 2 0 0 0 0 6
2024 6 0 0 0 0 0 6
West Virginia 2022 0 0 0 0 0 0 0
2023 0 0 0 0 0 0 0
2024 0 0 0 0 0 0 0
Wisconsin 2022 5 0 0 0 0 0 5
2023 5 1 0 0 0 0 6
2024 6 0 0 0 0 0 6
Wyoming 2022 0 0 0 0 0 0 0
2023 0 0 0 0 0 0 0
2024 0 1 0 0 0 0 1
TOTALS 2022 351 39 17 2 0 0 371
2023 371 37 33 1 0 0 374
2024 374 45 22 0 0 0 397
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PMI 2025 FD
Table 4
Outlets
Outlets Outlets Reacquired Outlets Outlets Outlets
State Year at Start Opened from Closed Sold to at End
of Year Franchisee Franchisee of Year
2022 2 0 0 0 0 2
Utah
2023 2 0 0 2 0 0
2024 0 0 0 0 0 0
2022 2 0 0 0 0 2
TOTAL
2023 2 0 0 2 0 0
2024 0 0 0 0 0 0
Table 5
Alaska 0 0 0
Arizona 0 1 0
Arkansas 1 1 0
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PMI 2025 FD
California 5 4 0
Colorado 2 1 0
Connecticut 2 1 0
Delaware 0 0 0
Florida 7 4 0
Georgia 1 2 0
Hawaii 0 0 0
Idaho 0 0 0
Illinois 1 2 0
Indiana 0 2 0
Iowa 0 1 0
Kansas 0 0 0
Kentucky 0 0 0
Louisiana 1 1 0
Maine 0 1 0
Maryland 1 1 0
Massachusetts 0 1 0
Michigan 0 1 0
Minnesota 0 1 0
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PMI 2025 FD
Mississippi 0 0 0
Missouri 2 1 0
Montana 1 0 0
Nebraska 0 0 0
Nevada 0 1 0
New Hampshire 1 0 0
New Jersey 0 2 0
New Mexico 0 0 0
New York 1 2 0
North Carolina 5 1 0
North Dakota 0 0 0
Ohio 1 1 0
Oklahoma 1 1 0
Oregon 0 1 0
Pennsylvania 1 2 0
Puerto Rico 0 0 0
Rhode Island 0 0 0
South Carolina 4 1 0
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PMI 2025 FD
South Dakota 1 0 0
Tennessee 2 1 0
Texas 5 2 0
Utah 0 1 0
Vermont 0 0 0
Virginia 1 2 0
Washington 1 1 0
Wisconsin 0 1 0
Wyoming 0 0 0
TOTAL 48 47 0
Exhibit D to this Disclosure Document lists the names of all franchisees and the addresses and telephone
numbers of their outlets as of December 31, 2024. Exhibit D also contains the names of all franchisees
and the addresses and telephone numbers of their outlets that have signed franchise agreements but were
not open as of December 31, 2024.
Exhibit E to this Disclosure Document lists the name, city, and state, and the current business telephone
number (or, if unknown, the last known home telephone number) of every franchisee who had an outlet
terminated, canceled, not renewed, or otherwise voluntarily or involuntarily ceased to do business under
the Franchise Agreement during our most recently completed fiscal year, or who has not communicated
with us within 10 weeks of the issuance date of this Disclosure Document.
If you buy this franchise, your contact information may be disclosed to other buyers when you enter or
leave the franchise system.
During the last three fiscal years, we have signed confidentiality clauses with current and former
franchisees. In some instances, current or former franchisees may sign provisions restricting their ability
to speak openly about their experience with us. You may wish to speak with current and former franchisees
but be aware that not all such franchisees will be able to communicate with you.
PMI does not sponsor a trademark-specific franchisee association, and no independent trademark-specific
franchisee association has requested to be included in this Disclosure Document.
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PMI 2025 FD
ITEM 21: FINANCIAL STATEMENTS
Attached to this Disclosure Document as Exhibit G are our audited financial statements dated February
26, 2025, for the fiscal years ending December 31, 2024, December 31, 2023, December 31, 2022. Our
fiscal year end is December 31st.
The following agreements and other required exhibits are attached to this Disclosure Document in the
pages immediately following:
Exhibit H of the Disclosure Document is a detachable document acknowledging receipt of the Disclosure
Document by you. Please date and sign this document, keep a copy for yourself, and return one originally
executed copy to us immediately.
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PMI 2025 FD
EXHIBIT A
Commissioner of Securities
335 Merchant Street,
Hawaii (State Dept. of Commerce and Consumer
Administrator) Affairs Business Registration Room 203
Securities Compliance Branch Honolulu, HI 96813
Maryland (State Office of the Attorney General 200 St. Paul Place Baltimore,
Administrator) Division of Securities MD 21202-2020
Commissioner of Commerce
85 78th Place East, Suite 500
Minnesota Minnesota Department of
Commerce St. Paul, MN 55101-2198
A-1
PMI 2025 FDD – Exhibit A
New York Secretary of State 99 Washington Avenue
(Agent) Albany, NY 12231
Virginia (State Virginia State Corporation 1300 East Main Street, 9th Floor
Administrator) Commission Division of Securities Richmond, VA 23219-
and Retail 3630
Virginia (Agent) Clerk of the State Corporation 1300 East Main Street, 1st Floor
Commission Richmond, VA 23219-
3630
A-2
PMI 2025 FDD – Exhibit A
EXHIBIT B
FRANCHISE AGREEMENT
B-1
PMI 2025 FDD – Exhibit B
FRANCHISE AGREEMENT
B-2
PMI 2025 FDD – Exhibit B
TABLE OF CONTENTS
B-3
PMI 2025 FDD – Exhibit B
SECTION 4 TERM AND RIGHT TO RENEW:
B-4
PMI 2025 FDD – Exhibit B
SECTION 8 COMPLIANCE AND QUALITY MEASURES:
SECTION 9 TRANSFERS:
10.1.19 Termination by Franchisor – Thirty (30) Day Notice and Right to Cure……….. B-44
B-5
PMI 2025 FDD – Exhibit B
SECTION 12 RELATIONSHIP BETWEEN THE PARTIES:
SECTION 13 INDEMNIFICATION:
SECTION 16 INSURANCE:
B-6
PMI 2025 FDD – Exhibit B
16.2 Insurance Company Rating………………………………………………………... B-55
SECTION 17 MISCELLANEOUS:
B-7
PMI 2025 FDD – Exhibit B
Addenda:
B-8
PMI 2025 FDD – Exhibit B
PROPERTY MANAGEMENT INCORPORATED FRANCHISE, LLC FRANCHISE AGREEMENT
RECITALS
Franchisor’s Affiliate, PMI Investments, LLC (“PMII”), has developed a proprietary system (“System”)
for establishing, operating, and marketing a property management and real estate services company
(“Business”) that provides franchisees with an opportunity to operate a Business, in a specific geographic
area to the following real estate sectors: (i) Residential, (ii) Association, (iii) Commercial and (iv) Short-
Term Rental, (as those terms are defined herein), using the service marks, trademarks, trade names, and
logos (collectively, the “Marks”) that PMII owns or has rights to license and other copyrighted materials,
marketing methods and materials, proprietary property management processes, customer reporting
procedures, operating PMiWAY, and Franchisor Software (as defined herein). PMII has licensed to
Franchisor the right to sub-license the Marks to Franchisee in conjunction with PMII’s System for
operating a Business. Pursuant to this Agreement, Franchisor will grant Franchisee the right to operate a
Business using the System.
In consideration of the mutual covenants, agreements, terms, and conditions outlined herein, the Parties
agree as follows:
SECTION 1
1.1 Definitions: As used in this Agreement, the following capitalized terms shall have the following
meanings:
1.1.1 “Accounting Software” shall mean the system used by Franchisee for operational accounting.
1.1.2 “Advisor(s)” shall mean agents, advisors, directors, and consultants PMI may hire, employ, or
consult in the management of its operations and franchising endeavors.
1.1.3 “Affiliate(s)” shall mean any person or entity directly or indirectly controlling, controlled by, or
under common Control or common ownership with a Party.
1.1.4 “Annual Summit” shall mean an annual meeting of PMI’s franchisees wherein PMI will provide
updated policies and procedures, new initiatives, break-out seminars, and recognition of new and
outstanding franchisees.
1.1.5 “Approved Vendor(s)” shall mean Franchisor-approved suppliers and vendors of products and
services that Franchisee may use in the Business as designated in PMiWAY or other written
communication with you.
B-9
PMI 2025 FDD – Exhibit B
1.1.6 “Asset(s)” shall mean Doors, Units, Square Feet, Keys, and all other tangible and intangible assets
of Franchisee’s Business.
1.1.7“Association(s)” shall mean an association or governing body that manages, governs, or oversees
common-interest communities, including but not limited to, homeowner, condominium owner, or
commercial owner associations or cooperatives.
1.1.8 “Audit Fee” shall mean a fee assessed to Franchisee if an inspection or audit reveals that
Brokerage or the Gross Revenue reported by Franchisee is understated by 5% or more. The Audit Fee
Franchisee must pay Franchisor is (i) Franchisor’s costs and expenses related to conducting the audit
(including, without limitation, travel expenses and reasonable accounting, audit, and legal fees), plus (ii)
a flat fee of 50% of the total dollar amount of the understated amount, plus (iii) the Royalties and/or fees
that would have been owed on the understated amount, plus (iv) interest at the highest applicable legal
rate for open account business credit, or if there is no maximum, not less than the rate of 5% per month
on the Royalties and/or fees that would have been owed on the understated amount, accruing from the
date that the amount was underreported to Franchisor.
1.1.9 “Authorization Agreement for Preauthorized Payment Services” shall mean an agreement
substantially in the form of Addendum D.
1.1.10 “Bank Account” or “Account” shall mean the bank account designated by Franchisee in
Addendum D, Authorization Agreement for Preauthorized Payment Services.
1.1.11 “Brokerage” shall mean all revenues, fees, and commissions paid to or value received by the
Business or Affiliates, related to the buying or selling of real estate.
1.1.12 “Business(es)” shall mean a business that utilizes the System to establish, operate, and market a
property management and real estate services company in a designated Territory, under the terms and
conditions outlined in the Franchise Agreement.
1.1.13 “Business Day(s)” shall mean Monday through Friday, excluding weekends and public holidays.
1.1.14 “Business Supplies” shall mean office, marketing, and business supplies necessary to conduct
the Business, including but not limited to corporate letterhead, envelopes, business cards, clothing, signs,
corporate brochures, and promotional giveaway items.
1.1.15 “Commercial” Shall mean any property used for commercial purposes, including but not limited
to, office space, medical, retail, restaurants, and industrial use.
1.1.16 “Competitive Business” shall mean any business which offers products or services that are the
same as, or competitively similar to, the Business or the System, including Brokerage services.
1.1.17 “Confidential Information” means information owned or licensed by us and involving the
operation of the Business, including without limitation, PMiWAY, procedures related to our proprietary
communications and referral systems, and other methods and information. Confidential Information does
not include information that (a) is or becomes generally available to the public; (b) was within the
recipient’s possession prior to it being furnished; (c) is or becomes available to the recipient from a source
that is not, to its knowledge, prohibited from disclosing such information to it by a legal, contractual, or
fiduciary obligation of confidentiality; or (d) is independently developed by recipient.
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PMI 2025 FDD – Exhibit B
1.1.18 “Confidentiality and Non-Competition Agreement” or “Confidentiality Agreement” shall
mean an agreement substantially in the form of Addendum F.
1.1.19 “Control” shall mean the power to direct or cause the direction of the management and policies
of an entity and shall be deemed to exist if any person or entity directly or indirectly owns, controls, or
holds the power to vote greater than fifty percent (50%) or more of the voting securities of such other
entity.
1.1.20 “Continuing Education” shall mean programs, seminars, conferences, conventions, and
continuing education provided or offered by Franchisor to Franchisee after the Training Program has been
completed and occurring over the Term of the Franchise Agreement.
1.1.21 “Customer(s)” or “Client(s)” shall mean persons and/or businesses which have used Franchisee’s
property management services or Brokerage.
1.1.22 “Customer List” shall mean a list of names and other identifying information of persons and
businesses, created by Franchisee in operating the Business, which have used Franchisee’s property
management services or Brokerage.
1.1.24 “Digital Essentials Package” shall mean a suite of digital services provided by Franchisor,
including, but not limited to: a website with monthly hosting and maintenance, online reputation
management, widget and software integrations, tenant and owner portals, custom landing pages, search
engine optimization content, call tracking, reporting dashboard and analytics, and priority customer
service.
1.1.25 “Door(s)” shall mean a Residential space with a physical address that may be rented, leased, or
sold. (Franchisor sometimes refers to Commercial Units as ‘Square Feet.’)
1.1.27 “EPMC” shall mean an existing property management company that converts its business to be a
PMI franchisee.
1.1.28 “Extraordinary Training” shall mean additional training and education outside of the normal
scope of the Training Program and provided to the Franchisee, for a fee, upon Franchisee’s request, and
upon Franchisor’s approval.
1.1.29 “Franchise Disclosure Document” or “Disclosure Document” or “FDD” shall mean the legal
document which is presented to prospective buyers of franchises in the pre-sale disclosure process.
1.1.30 “Franchise Fee” shall mean the required fee to be paid by Franchisee to Franchisor upon the
Effective Date of the Agreement.
1.1.31 “Franchisor Software” or “PMI Software” shall mean all software solutions required or offered
by Franchisor to Franchisee pursuant to this Agreement, including but not limited to PMiSOFT,
PMiWARE, PMiSTR, PMiPrograms, Accounting Software, and PMiWorkFlow.
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PMI 2025 FDD – Exhibit B
1.1.32“General Release” or “Release” shall mean an agreement substantially in the form of
Addendum D.
1.1.33 “Gross Revenue” shall mean the total revenue and receipts collected through the operation of the
Business, and entities affiliated with Franchisee, including but not limited to, all revenue from property
management and maintenance services (including separate maintenance entities), leasing fees, booking
and guest fees, and all other revenue the Business generates, (excluding Brokerage, and all federal, state,
or municipal use, service, or sales taxes collected from customers or clients).
1.1.34 “Guarantor(s)” shall mean the person or persons who are required to execute the Guaranty of
Franchisee’s Obligations, included as Addendum G.
1.1.36 “Initial Term” shall have the meaning set forth in Section 4.1.
1.1.37 “Intellectual Property” shall mean each and every component of the System, including but not
limited to the Marks, each component of Franchisor’s Confidential Information (including its copyrighted
materials), and all of the rest of the confidential matters, procedures, methods of operation, systems,
techniques, pricing, accounting systems and procedures, specifications, Manual, Materials, business plans,
and marketing.
1.1.38 “Interim Period” shall have the meaning set forth in Section 4.3.
1.1.39 “Key(s)” shall mean a Residential space with a physical address that is rented as a Short-Term
Rental.
1.1.40 “Late Fee(s)” shall mean a fee of fifty dollars ($50) per each day that (i) any payment due and
owing under the Agreement is late, or (ii) reports, filings, or statements required under the Agreement are
late, plus the highest applicable legal rate for open account business credit, or if there is no maximum, not
less than the rate of one and a half percent (5%) per month.
1.1.41 “Local Advertising Quota” shall mean Franchisee’s monthly obligation to spend at least one-
thousand five-hundred dollars ($1,500.00) for the first pillar, and one-thousand dollars ($1,000) for each
subsequent pillar added, on Territory advertising activities, which monthly obligation commences on the
earlier of (i) the first calendar day of the month following the Opening Date or (ii) no later than one-
hundred eighty (180) Days after the Effective Date of the Franchise Agreement.
1.1.42 “Operations Manual” shall mean PMiWAY and shall be referred to as the Franchisor’s
Operations Manual or Manual.
1.1.43 “Mark(s)” means the trademarks, service marks, and trade dress that we authorize you to use in
the Operations Manual (PMiWAY), including all additional or substitute trademarks, service marks, and
trade dress that we may authorize you to use.
1.1.44 “Material(s)” shall mean any written or online materials, accessed by Franchisee, provided or
presented to Franchisee by Franchisor, or loaned to Franchisee by Franchisor, which relate to the Business
and the System, including manuals, supplements, brochures, written procedures, presentations,
B-12
PMI 2025 FDD – Exhibit B
memoranda, emails, and information posted on Franchisor’s website, in print or electronic form.
1.1.45 “National Account” shall mean outside companies or vendors for which Franchisor has entered
into a relationship, that may produce referrals for Franchisee.
1.1.46 “Office” means any authorized office covered by this Agreement as of the Effective Date or later
added by a writing signed by both parties.
1.1.47 “Opener” shall mean a six-week program that runs concurrently with Training and consists of
weekly phone calls, status updates, and tasks associated with opening a new Business.
1.1.48 “Opening Date” shall mean the date the franchise has (a) successfully completed the Training
Program, (b) graduated from Workshop, and (c) received written confirmation from Franchisor that all
pre-opening requirements have been satisfied and that the franchise is authorized to begin offering goods
and services to customers.
1.1.49 “Opening Deadline” shall mean the date upon which Franchisee will be required to open the
Business, being the earlier of (i) Franchisee’s completion of the Training Program or (ii) one-hundred
eighty (180) Days after the Effective Date of the Franchise Agreement.
1.1.50 “Owner(s)” shall mean the individuals that entered into the Franchise Agreement as the
Franchisee, or if a business entity entered into the Franchise Agreement as the Franchisee, the
shareholders, members, partners, or other owners of such entity.
1.1.51 “Pillars” shall mean the four property management industry sectors — Residential, Commercial,
Association, and Short-Term Rentals.
(a) “Primary Pillar” shall mean the first property management industry sector
(e.g. Residential) that Franchisee chooses to provide as part of its Business, and for
which Franchisee is required to complete Franchisor’s Pillar Certification.
1.1.52 “Additional Pillar” shall mean any additional property management industry sector(s) (e.g.
Commercial, Association, Short-Term Rentals) beyond Franchisor’s Primary Pillar (or for an EPMC, a
Pillar not provided by the EPMC prior to converting to a PMI franchise), that upon the terms and
conditions outlined in Section 2.4 herein, Franchisee may subsequently provide as part of its Business.
1.1.53 “Pillar Certification” shall mean the successful completion of (i) the Training Program, (ii)
Workshop, and (iii) PMiLAUNCH for an individual Pillar.
1.1.54 “PMiBOOKS” shall mean Franchisor’s temporary bookkeeping assistance and training services
provided to Franchisees, available for any Doors, Units, Keys, and Square Feet under Franchisee’s
management Manual.
1.1.55 “PMiWAY” shall mean Franchisor’s virtual back office, including the Operations.
1.1.56 “PMiLAUNCH” shall mean a task-based implementation program that helps Franchisee take
advantage of and participate in Franchisor’s programs, and which occurs following Franchisee’s
completion of Workshop.
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PMI 2025 FDD – Exhibit B
1.1.57 “PMiPrograms” shall mean software solutions and programs provided by Franchisor to
Franchisee consisting of, but not limited to, reputation management, lead management, and referral
management services.
1.1.58 “PMiSOFT” shall mean Franchisor’s customized software solution for Residential and
Commercial management.
1.1.59 “PMiSTORE” shall mean a dedicated website where franchisees can order PMI marketing and
branding materials and apparel.
1.1.63 “Portfolio” shall mean an existing portfolio of Doors, Units, Square Feet, and/or Keys.
1.1.64 “Preferred Vendor” shall mean third-party vendors which contract with Franchisor to provide
products or services to Franchisor’s franchisees.
1.1.65 “Principal Operator” shall mean a person, designated to act as the general manager of
Franchisee’s Business and who is authorized to oversee the management of the Business and direct the
delivery of property management services, leasing, and real estate Brokerage services.
1.1.66 “Renewal Term” shall have the meaning set forth in Section 4.1.
1.1.68 “Royalty” or “Royalties” shall mean a monthly fee owed to Franchisor by Franchisee that is (i)
5% of Brokerage, plus (ii) a tiered percentage of Gross Revenue as follows: the greater of 7% of Gross
Revenue up to $35,000 or $350, $700, $1,050 based on the number of months including and following
Opening Date, plus 6% of Gross Revenue from $35,001 – $75,000, plus 5% on Gross Revenue above
$75,001, plus (iii) 0.5% of rents collected on self-owned rental Doors and Square Feet, and 1% booking
revenue collected on Keys.
1.1.69 “Self-Owned Doors, Keys, Square Feet” shall mean any Doors, Keys, or Square Feet owned
and/or managed by the Franchisee or Affiliates, which are exempt from property management fees.
1.1.70 “Short-Term Rental(s)” shall mean Residential properties used for vacation, corporate and
executive housing, relocation, and other short-term rentals.
1.1.71 “Statement of Ownership” shall mean a document substantially in the form of Addendum B.
1.1.72 “System” shall mean PMII’s proprietary system, including but not limited to, the Marks,
business techniques, systems, software, procedures, forms, business procedures, techniques, the manner
and method of training, Franchisor Software, Operation Manual and Materials, standards and procedures
for use in the day-to-day operation of the Business, methods for finding Customers and service
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PMI 2025 FDD – Exhibit B
providers, names and other identifying information of service providers who will participate in the
System, the terms of, and negotiations relating to past or current Franchise Agreements, the economic
and financial characteristics of the System, any copyrighted information owned by us or Franchisor’s
Affiliates (including this Disclosure Document), the Franchise Agreement, the Manual, and Materials,
and the persons, corporations, or other entities which are, have been, or become franchisees.
1.1.73 “Term” shall mean the Initial Term and the Renewal Term, collectively.
1.1.74 “Territory” shall mean the non-exclusive geographic area wherein Franchisee will operate
Franchisee’s Business, as specified in Addendum C.
1.1.75 “Territory Sales Quota” or “TSQ” means you must produce a minimum of $5,000 in Gross
Revenue in month 12 from Opening Date per pillar, and a minimum of $10,000 in Gross Revenue by
month 24, and a minimum of $15,000 in Gross Revenue in month 36.
1.1.76 “Trade List” shall mean a list of service providers that provide services Franchisee’s Customers,
compiled by Franchisee.
1.1.77 “Training” shall mean a six-week program that runs concurrently with Opener and consists of
weekly live calls and video training covering numerous topics related to property management and
Business operations.
1.1.78 “Training Program” shall mean PMI’s training program that consists of both Training and
Opener, after which Franchisee can open for Business.
1.1.79 “Transfer” shall mean the voluntary, involuntary, direct or indirect assignment, sale, gift,
pledge, mortgage, or other disposition of any interest in: (i) the Franchise Agreement; (ii) the ownership
of Franchisee’s business entity; or (iii) any Assets of the Business (other than in the normal course of
business).
1.1.80 “Unit(s)” shall mean an individual space with a physical address that is located within a
common-interest community or that is managed, governed, or overseen by a cooperative or Association.
1.1.81 “Workshop” shall mean an in-person workshop that Franchisee is required to attend, which
occurs over a period of approximately five (5) Days at a location designated by Franchisor, and that
follows Franchisee’s completion of the Training Program.
1.2 Grant of Franchise. Franchisor grants to Franchisee, the non-exclusive right to use the System in
connection with the establishment and operation of one (1) Business in the Territory. Franchisee agrees
to use the Marks and the System as they may be changed, improved, and further developed by
Franchisor and its Affiliates, only in accordance with the terms and conditions of this Agreement.
Franchisee shall complete the Statement of Ownership found in Addendum B.
1.2.1 Scope of Franchise Operations. Franchisee shall at all times comply with Franchisee’s obligations
hereunder and shall continuously use its best efforts to promote and operate the Business. Franchisee shall
utilize the Marks, Manual, Materials, and System, to operate all aspects of the Business franchised
hereunder in accordance with the methods and systems developed and prescribed from time to time by
Franchisor. The Business shall offer all products and services that Franchisor shall designate and shall be
restricted from offering or selling any products and services not previously approved by Franchisor in
B-15
PMI 2025 FDD – Exhibit B
writing. Franchisor has the right to add, delete, change, or supplement the types of services that Franchisee
provides, at its sole discretion. If Franchisee wishes to provide products and services not previously
offered by Franchisor, Franchisee must first obtain written approval from Franchisor. Franchisee must
submit a written request to Franchisor, identifying the product or service and the Franchisee would like to
deliver. Franchisor will notify Franchisee in writing whether the request is approved or disapproved within
15 days of receipt. IF Franchisor does not respond within the 15-day period, the proposed product or
service will be deemed not approved.
1.3 Franchisor’s Discretion. Franchisor will use its reasonable business judgment in the exercise of its
rights, obligations, and discretion, except where otherwise indicated. Franchisor’s determination on a
given matter will prevail even in cases where other alternatives are also reasonable, so long as Franchisor
is intending to benefit, or is acting in a way that could reasonably benefit, any component of the System
and/or the Marks, any one or more franchisees, or any other aspect of the System. In order to respond
timely to market conditions and the needs and wishes of Customers to the Businesses, Franchisor reserves
the right, in its sole and exclusive determination, to vary any standard of the System, the Marks, the
Manual or Materials, with such being effective upon notice to Franchisee. Additionally, Franchisor has
no obligation to offer consistent terms and conditions to each franchisee in their respective franchise
agreements. Due to variables between potential franchisees and various factors, other franchisees may
have materially different terms and conditions that those found in this Agreement. Franchisor has no
obligation to Franchisee to ensure consistency between franchise agreements and has sole discretion to
enter or amend franchise agreements, with terms, conditions, and obligations (including those relating to
training, fees, territories, and other items) that vary from this Agreement. Franchisor is also under no
obligation to disclose these variations to Franchisee or to grant the same or similar variations to
Franchisee.
1.4 Reservation of Franchisor’s Rights. Franchisee acknowledges that the franchise granted hereunder
is non-exclusive and that Franchisor and its Affiliates retain the exclusive right, among others:
1.4.1 to use, and to license others to use, the Marks for the operation of Businesses at any location
permitted pursuant to this Agreement;
1.4.2 to use, license, and franchise the use of trademarks or service marks other than the Marks, whether
in alternative channels of distribution or at any location, in association with operations that are different
than the Business;
1.4.3 to use the Marks and the System in connection with the provision of other services and products
or in alternative channels of distribution at any location including within the Territory;
1.4.4 to offer services or products, or grant others the right to offer the services or products, whether
using the Marks or other trademarks or service marks, through alternative channels of distribution,
including without limitation, seminars, workshops, books, publications, conferences, speaking
engagements, wholesalers, retail outlets, or other distribution outlets (other than Businesses), or by internet
commerce or e-commerce (including software, webinars, or other on-line programs), mail order or
otherwise, whether inside or outside the Territory; and
1.4.5 to acquire businesses that are the same as or similar to a Business and operate such businesses
regardless of where such businesses are located; and
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PMI 2025 FDD – Exhibit B
1.4.6 to be acquired by any third-party which operates businesses that are the same as or similar to the
Business regardless of where such businesses are located.
1.4.7 True Statements. All written statements made by Franchisee in connection with its application for
this Agreement were, to Franchisee’s best knowledge, true when made and continue to be true as of the
date of this Agreement.
1.4.8 Designation of Principal Operator. If Franchisee is a business entity, then Franchisee shall
designate a Principal Operator. The Principal Operator must be designated by Franchisee and approved
by Franchisor.
1.4.8.1 The Principal Operator must be properly licensed according to the laws in the city, county, and
state in which the Business operate; devote his or her time, best efforts, and constant personal attention to
the day-to-day operation of the Business; and be present at the Office—during standard business hours—
on a daily basis for at least the first two years of operations. The Principal Operator cannot have an interest
in or business relationship with any other property management company. The Principal Operator must
have operations experience, proven management abilities, and have experience or interest in sales and
marketing. The Principal Operator must have an employment contract with the Business which authorizes
that person to run the Office operations. Additionally, the Principal Operator must sign the Confidentiality
and Non-Competition Agreement, substantially in the form of Addendum F, but modified to comport with
your state’s laws.
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PMI 2025 FDD – Exhibit B
SECTION 2
2.2 Territory. Franchisor and Franchisee have agreed upon the non-exclusive geographic area
(“Territory”) wherein Franchisee will operate Franchisee’s Business, as detailed in Addendum C.
Franchisee’s Territory is delineated by county lines, boundary streets, highways, city, county, state, and/or
United States Post Office zip code boundaries. The boundaries of the Territory will not be adjusted without
Franchisor’s written consent regardless of whether the population of the Territory increases or decreases
over time. Franchisor has the right to award a franchise per authorized Pillar for every 50,000 in population
density, according to the most recent U.S. Census data. When the population reaches 50,001, Franchisor
has the right to award an additional franchise in the territory. As set forth in Section 2.2, Franchisee
understands and acknowledges that Franchisee’s Business will not be insulated or protected from
competition from any other Businesses utilizing the System. Franchisee may have competition with other
businesses located within the same Territory. This competition with other businesses cannot be eliminated.
Additionally, Franchisee may face competition from other franchises, from outlets Franchisor or its
Affiliates own, or from other channels of distribution or competitive brands that Franchisor cannot control.
2.2.1 Territory Sales Quota. You must produce a minimum of $5,000 in Gross Revenue in month 12
from the completion of Workshop (“Territory Sales Quota” or TSQ), per Pillar and a minimum TSQ of
$10,000 in Gross Revenue in month 24 from the completion of Workshop per Pillar and a minimum TSQ
of $15,000 in Gross Revenue in month 36 from the completion of Workshop per Pillar. If you fail to meet
your TSQ, we may reduce the geographic size of the Territory to an area we determine and sell an
additional franchise in your Territory, or we may terminate the Franchise Agreement.
2.2.2 Non-Exclusive. The license granted by Franchisor to Franchisee is non- exclusive, during the
Initial Term, any Interim Period, and any Renewal Term.
2.2.3 Marketing and Solicitation within Territory. Franchisee may not advertise and solicit business
outside Franchisee’s Territory including, without limitation, direct mail, search engine optimization
keywords, search engine marketing, solicitations, and advertising which specifies areas outside
Franchisee’s Territory, without Franchisor’s prior written consent. Notwithstanding the foregoing, if
Franchisee receives a lead from outside of Franchisee’s Territory that is not the result of advertising or
solicitation of business by Franchisee, Franchisee may service that lead. In addition, if any of Franchisee’s
existing Clients in Franchisee’s Territory requires property management services outside Franchisee’s
Territory, Franchisee may provide property management, maintenance, lease, and Brokerage services for
this Client outside Franchisee’s Territory, which may include marketing for tenant placement outside of
Franchisee’s Territory. If Franchisee would like to purchase a Portfolio, Franchisee must first purchase a
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PMI 2025 FDD – Exhibit B
franchise in the territory where the Portfolio is located and enter into a separate franchise agreement.
Acquired Portfolios may not be managed from outside the Territory.
2.2.4 Designation of Service Providers. Franchisee must abide by all federal, state, and local government
guidelines, laws, and regulations concerning the designations of service providers, or individuals, that
Franchisee uses in the Business.
2.2.5 Purchase Opportunities Presented by Franchisor. Franchisor may present Franchisee opportunities
to buy other property management companies or Portfolios. Franchisor reserves the right to provide these
opportunities to any or all franchisees but is not obligated to do so.
2.3 Franchisee’s Business Entity and Office. Franchisee is required to designate a legal business entity
(e.g. corporation, limited liability company, partnership, sole proprietorship, etc.) to operate the Franchise
Business and have it registered to do business in the state and/or jurisdiction where the Territory is located
(as required by law). (See Section 6.4 for restrictions and requirements regarding the Business name.)
Franchisee shall operate the Business from a single approved office space or home office located within
the Territory (the “Office”). If the Office is located in a residence, the residence must be owned by
Franchisee. If the residence is not owned by Franchisee, the Franchisee must rent professional office space.
The Office may be of any size that Franchisee determines is appropriate and may be at any location within
Franchisee’s Territory. However, Franchisor must approve, in writing, Franchisee’s Office location
(including the physical address) and it must present a professional image and prominently display
Franchisor’s logo, if possible, and only Franchisor’s Marks. Franchisee may only have one Office. Upon
no less than five (5) Business Days prior notice to Franchisee, Franchisor has the right to inspect the Office
during normal working hours to ensure that the Office meets these minimum standards. Franchisee is
responsible for selecting the location of its Office. Franchisee will prevent the use of the Office for any
purpose, business activity, use, or function which is not expressly authorized by this Agreement. As of the
Effective Date of this Franchise Agreement, if Franchisee does not have an Office, Franchisee must secure
and designate an Office prior to Workshop.
2.3.1 Office Relocation. During the Term, Franchisee may relocate the Business to another Office within
the Territory. Franchisee must notify Franchisor of any proposed relocation site within the Territory at
least ten (10) Business Days prior to relocating. Franchisee’s relocation must be pre-approved by
Franchisor (which approval may be withheld), in writing, as evidenced by an executed amendment to
Addendum C.
2.3.2 New Business or Office. Franchisee may not open or operate another Business or Office at any
other location inside or outside of the Territory unless Franchisor approves, and the Franchisee enters into
another Franchise Agreement.
2.4 Primary Pillar. Unless an EPMC was already providing property management services in multiple
Pillars on or before the Effective Date, the Franchisee must select a Primary Pillar. Franchisee will then
complete Franchisor’s Pillar Certification (as further detailed in Section 7 herein) for the selected Primary
Pillar, and thereafter, Franchisee can only provide property management for its Primary Pillar. During the
Term of this Agreement, if Franchisee wishes to provide property management services in an Additional
Pillar, Franchisee can only do so upon meeting the following criteria: (i) Franchisor determines, in its sole
discretion, that Franchisee is properly trained and successfully providing services in its Primary Pillar; (ii)
Franchisee is in full compliance with this Agreement, including all monies owed to Franchisor; (iii)
Franchisee pays Franchisor a fee of ten-thousand dollars ($10,000) (“Additional Pillar Fee”), for each
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PMI 2025 FDD – Exhibit B
Additional Pillar. If Franchisee is an EPMC at the time of contract expiration, Franchisee agrees to contact
Franchisor and utilize Franchisor’s acquisition team to help sell either or both the Franchise and the
Franchisee’s assets. Franchisee agrees to give Franchisor one (1) Year to assist in sale or transfer. Should
the Franchisee sell or transfer the business to a non-related entity, Franchisor retains the right to charge a
fee of 20% of the sales price on the transaction. An EPMC that is already providing property management
services in multiple Pillars will be allowed to continue providing its existing Pillars without the Additional
Pillar Requirements. However, following the Effective Date of this Agreement, should such Franchisee
add an Additional Pillar, Franchisee must meet the Additional Pillar Requirements.
2.4.1 Necessary Licensure. Franchisee and certain Franchisee employees or contractors must obtain all
necessary business licenses, certificates, and permits, as well as real estate and property management
licenses required by the city, county, state, and country in which Franchisee will be operating the Business.
Franchisee will also be required to conform to any taxation requirements of its locale. Virtually all states
will require that Franchisee have licenses necessary to deliver the services contemplated herein.
Franchisor has no responsibility or obligation to help Franchisee secure the required licenses or to find
licensed real estate brokers/agents for the Franchisee to contract with, where required. Some states require
that the Franchisee have (or properly affiliate/contract with) a licensed real estate and/or broker to run the
Business. If Franchisee’s Territory resides in one of such states, prior to the Opening Deadline, you must
provide PMI with the name, address, and licensure information of the real estate and/or broker that will
be affiliated with your Business. If this agent/broker information changes at any time during the Term of
this Agreement, you must immediately provide PMI with the updated information.
2.4.2 Trust Accounts. Franchisee must strictly comply with the relevant federal, state and local laws
related to the operation of the Business and the services provided. Franchisor has no obligation to know,
understand, educate Franchisee, or ensure Franchisee’s compliance with such laws. Such laws include
specific regulation regarding Customer trust accounts. Franchisee must reconcile its Customer trust
accounts, at all times, according to the laws within the state where Franchisee’s Territory resides.
(a) If Franchisee is not in compliance with state, county, and city regulations applicable
to trust accounts, Franchisor may terminate this Agreement or require Franchisee to pay
Franchisor to reconcile Franchisee’s trust accounts. The present monthly fee to reconcile
Franchisee’s trust accounts is $5.00 per Door(s), Commercial Unit(s), and Key(s).
2.4.3 Required Items. Franchisee must possess or purchase the following equipment, infrastructure, and
supplies in order to operate the Business; all of which must comply with Franchisor’s standards and
specifications:
(a) A computer capable of running the latest personal computer operating system and all
required Franchisor Software, regardless of manufacturer;
B-20
PMI 2025 FDD – Exhibit B
(d) A paper shredder;
(f) A webcam;
(i) A smart phone and cellular phone service which allows Franchisee to remotely send
and receive email and access the Internet; and
(j) Before Franchisee opens the Business (prior to the Opening Deadline) Franchisee
must purchase a start-up package of Business Supplies from the PMiSTORE, presently at
a cost of three-hundred fifty dollars ($350), or from an outside vendor. Franchisor will
provide Franchisee with a list of Business Supplies that must be purchased. If Franchisee
wishes to utilize an outside vendor to purchase any or all of the Business Supplies,
Franchisor must provide its advance, written approval.
2.4.4 Software Updates. Franchisee must maintain all Business-related software with all patches and
material upgrades that may come from the manufacturer of the software.
2.4.5 Changes to Requirements. Franchisor may at any time change the equipment, infrastructure,
supplies, and Franchisor Software required to operate the Business. In such a case, Franchisor will notify
Franchisee in writing of the changes, and Franchisee will have a reasonable amount of time (not to exceed
sixty (60) Days) within which to make the changes. However, Franchisor will not require Franchisee to
purchase a new computer more often than once every three (3) years.
B-21
PMI 2025 FDD – Exhibit B
SECTION 3
3.1.2 Royalty Fee. Franchisee shall pay to Franchisor a monthly Royalty fee that is (i) 5% of Brokerage;
plus (ii) a tiered percentage of Gross Revenue as follows the greater of 7% of Gross Revenue up to $35,000
or $350, $700, $1,050 based on months following completion of Workshop, plus 6% of Gross Revenue
from $35,001-$75,000, plus 5% of Gross Revenue above $75,001. For example, if Franchisee's Gross
Revenue is $50,000 and has $4,000 of Brokerage revenue, Franchisee would pay two-hundred dollars,
$200, on Brokerage ($4,000 x 5%) plus $3,350 on all other revenue ([$35,000 x 7%] + [$15,000 x 6%])
for a total of $3,550; plus (iii) 0.5% of rents collected on self-owned rental Doors and Square Feet, and
1% booking revenue collected on self-owned Keys. The Royalty is due and payable on the fifteenth (15th)
of each month. Royalties begin to accrue upon Opening Date.
3.1.3 Territory Sales Quota. You must produce a minimum of $5,000 in Gross Revenue in the 12th month
from the completion of Workshop (“Territory Sales Quota” or “TSQ”), per Pillar and a minimum TSQ
of $10,000 in Gross Revenue in the 24th month from the completion of Workshop per Pillar, and a
minimum TSQ of $15,000 in Gross Revenue in the 36th month from the completion of Workshop per
pillar. If you fail to meet your TSQ, we may reduce the geographic size of the Territory to an area we
determine and will be calculated accordingly, based on the TSQ thresholds.
3.1.4 Fee Due Dates; Method of Payment. Royalty and the National Marketing Fee, if any, shall be due
and payable to Franchisor on the fifteenth (15th) of each calendar month via EFT from Franchisee’s Bank
Account. All other fees or payments due and owing to Franchisor under this Agreement shall be due and
payable on the first (1st) day of each calendar month, unless otherwise stated, and shall be paid via EFT
from Franchisee’s Bank Account. In connection therewith, Franchisee shall execute the Authorization
Agreement for Preauthorized Payment Services, attached to this Agreement as Addendum D. If Franchisee
pays any fees to Franchisor by credit card, Franchisee agrees to pay Franchisor a 3.5% service fee.
Franchisor has the right to change the method of collection of the Royalty and any other fees and expenses
due under this Agreement, with five (5) Business Days’ notice to Franchisee.
3.1.5 NSF and Late Fees. In the event that Franchisee fails to have sufficient funds in the Account or
otherwise fails to pay any Royalty or other fees and expenses due under this Franchise Agreement as of
the applicable due date, Franchisee shall, in addition to Royalty and other fees and expenses, pay to
Franchisor any Non-Sufficient Funds (“NSF”) costs incurred by Franchisor, as well as the Late Fees
(payable for each day that payment is late or that reports, filings and statements required under this
Agreement are late, or other applicable fees as noted herein). This will be automatically assessed and
debited or paid along with the late debit or payment of Royalty. Franchisee acknowledges that this Section
does not constitute Franchisor’s agreement to accept such payments after they are due or a commitment
B-22
PMI 2025 FDD – Exhibit B
to extend credit to or otherwise finance the operation of the Business. In no event shall Franchisee be
required to pay interest at a rate greater than the maximum interest rate permitted by applicable law. The
collection of any Late Fee(s) and the acceptance of any late payment will not diminish Franchisor’s right
to any other remedies available under this Franchise Agreement.
Required Subscriptions
3.1.7 PMiBOOKS Service Fee. Franchisee is required to initially utilize PMiBOOKS, a temporary
bookkeeping assistance and training service provided by Franchisor for Doors
(“ResidentialBOOKS”), Units (“AssociationBOOKS”), and Keys (STRBOOKS). A copy of the PMI
Bookkeeping Services & Training Program Letter of Understanding is attached hereto as Addenda A.
In addition to PMiBOOKS bookkeeping services, PMiBOOKS aids the Franchisee in properly
documenting Franchisee’s property management, maintenance, and leasing activities. Fees for
PMiBOOKS for Franchisee’s Primary Pillar will begin when Franchisee obtains its first Door, Unit,
Key, or Square Foot (Feet), as applicable. For Additional Pillars, fees for PMiBOOKS will begin upon
Franchisee obtaining its first Door, Unit, Key, or Square Foot (Feet), for that Additional Pillar, as
applicable. Franchisee’s monthly PMiBOOKS fee will depend on the number and types of properties
managed and whether Franchisee purchases additional or optional bookkeeping services from
Franchisor. Additionally, the fees associated with PMiBOOKS will change from time to time and
Franchisee agrees to pay the then-current pricing. The minimum monthly PMiBOOKS fee is presently
(i) for Doors, the greater of (a) $15 per Door managed or (b) $100; (ii) for Units, the greater of: (a)
20% of the management fee the Franchisee is paid for managing Units or (b) $75 per Association plus
an initial $3.00 per Unit setup fee; and (iii) for Keys, the greater of (a) $50 per Key or (b) $100 and
$50 onboarding fee per key. The PMiBOOKS fee is payable monthly, to Franchisor, and is due on the
first day of each calendar month, to Franchisor. PMiBOOKS is required until Franchisee has
completed all training and assignments deemed necessary for Franchisee to demonstrate the ability to
manage its bookkeeping, which is judged by Franchisor in its sole and absolute discretion. After this
initial period, Franchisee may continue to use PMiBOOKS for that industry Pillar, or Franchisee may
implement another bookkeeping staffing solution using PMiSOFT. (Regardless of the bookkeeping
staffing solution you choose, you must ensure that the monthly and annual financial statements
required under Section 3.4.3 of this Agreement are provided to Franchisor.) Additionally, after coming
off of PMiBOOKS, if at any time, PMI discovers that Franchisee’s bookkeeping is non-compliant,
Franchisee will be required, for a fee, to complete further training and assignments deemed necessary
for Franchisee to properly manage Franchisee’s bookkeeping, judged by Franchisor in its sole and
absolute discretion, and remain on PMiBOOKS for an additional period of time until Franchisee can
properly manage Franchisee’s bookkeeping, as determined solely by Franchisor.
3.1.8 Software Fees. Before Franchisee opens for Business, which is to occur prior to the Opening
Deadline, Franchisee must purchase, register, or subscribe for certain software solutions provided by
Franchisor, its Affiliates, or Approved Vendors, including the following:
B-23
PMI 2025 FDD – Exhibit B
a) PMiSOFT. Franchisee is required to utilize PMiSOFT for Residential and
Commercial property management. At this time, there is no monthly or per Door fee to use
PMiSOFT. However, such a fee may exist in the future. Franchisor may charge Franchisee
up to fifty dollars ($50) per day until Franchisee subscribes to PMiSOFT. Additionally, for
an EPMC that converts to a PMI franchise, and who did not use a PMiSOFT software
vendor as part of their EPMC, there is presently a one-time fee (“EPMC Conversion Fee”)
ranging from $25-50 per Door, with a minimum fee of one-thousand dollars ($1,000),
which fee may change in the future. There are components to the software that may require
additional fees. Franchisor reserves the right to change or add Residential and Commercial
software vendors at any time, which may cause Franchisee to incur fees and expenses.
Franchisee may use a different third-party software provider for Residential and
Commercial management if Franchisee obtains written permission from the President of
PMI, which permission may be withheld for any reason or no reason at all. If Franchisee
is approved to use a third-party software provider, in addition to any fees paid to the third
party, Franchisor presently charges Franchisee a monthly software fee of one-hundred
dollars ($100) plus one dollar ($1) per Door, due and payable on the first day of each
month, which fee may change in the future. This fee is required to pay for Franchisor’s
costs in adapting third-party software requirements with our System. Franchisor does not
make any representations or warranties that the System will work with third-party software.
b) PMiWARE. Franchisor requires Franchisee to use PMiWARE for the
Associations that Franchisee manages. PMiWARE fees are presently thirty-five dollars
($35) per Association and a one-time set up fee of five-hundred dollars ($500), and they
are due and payable to Franchisor on the first day of each month. The cost of PMiWARE
may change in the future. To use PMiWARE, Franchisor requires the Association’s
managed to use a financial institution chosen by Franchisor. There are components to
PMiWARE that may have additional fees. Franchisor reserves the right to change or add
Association software vendors at any time, which may cause Franchisee to incur fees and
expenses. Additionally, for an EPMC that converts to a PMI franchise, and who did not
use a Franchisor Software vendor as part of their EPMC, the EPMC Conversion Fee ranges
from three dollars ($3) to five dollars ($5) per Unit and a one-time set up fee of five-
hundred dollars ($500) per month. Franchisee may use a different third-party software
provider for Association management if Franchisee obtains written permission from the
President of PMI, which permission may be withheld for any reason, or no reason at all. If
Franchisee is approved to use a third-party software provider, in addition to any fees paid
to that third-party, Franchisor may charge Franchisee a monthly fee based upon number of
Associations managed, number of Units under management, a flat fee, or a combination of
all of these options to cover Franchisor’s costs into adapting the third-party software
requirements to our System. Franchisor does not make any representations or warranties
that its System will work with third-party software.
c) PMiSTR. Franchisor requires Franchisee to use PMiSTR for any Short-Term
Rentals that Franchisee manages. For Franchisees new to Short-Term Rental management,
there is presently a one-time software set-up fee of five-hundred dollars ($500) for 1-5
Keys or seven-hundred dollars ($700) for 5+ keys; and (i) a monthly software user fee that
is the greater of (a) twenty-five dollars ($25) flat fee or (b) $10.95 fee per key for keys 1-
10, $8.95 for keys 11-30, $6.95 per key for keys 31-50, and $4.95 for keys 51+. For more
than 2 users, there is a $5.00 per additional user’s monthly fee and (ii) a monthly fee of one
percent (1%) of the collected gross booking and guest fees. For an EPMC that converts to
B-24
PMI 2025 FDD – Exhibit B
a PMI franchise, and who did not use PMiSTR as part of their EPMC, the one-time software
set-up fee ranges based upon the number of Keys under management, but is generally about
$250 per Key, and is due to us at the time of purchase. The fees associated with PMiSTR
may change in the future. Franchisor reserves the right to charge guests credit card
processing fees, service fees, or handling fees, payable to Franchisor. Franchisor reserves
the right to change or add PMiSTR software vendors at any time, which may cause
Franchisee to incur fees and expenses.
3.1.9 PMiPrograms. Franchisor requires Franchisee to use PMiPrograms to provide Franchisee with,
among other things, referral management and lead management. PMI presently charges Franchisee a
Monthly fee applies at the greater of $89 or $1.20 per unit, plus additional charges for extra services as
follows: Inbox Add-on is $49 per month plus $0.45 per unit, inbound numbers are charged at $4.00 per
number, call minutes at $0.05 per minute (with 250 minutes included), and text messages at $0.025 per
text (with 250 messages included), phone carrier registration is $19.00, and phone carrier campaign
maintenance is $1.50 with such fee due and payable on the first day of each month. The fees may change
in the future. The monthly fee shall commence on the first calendar day of the month following
Franchisee’s Opening Date. Franchisor reserves the right to change or add Franchisor Software, vendors,
and other services at any time, which may cause Franchisee to incur fees and expenses. Some vendors
under PMiPrograms are optional, while others are required. Vendors contracted by Franchisor may
provide discounts and/or revenue streams to Franchisee based on the agreement with the vendor.
Franchisor may receive rebates from vendors. Franchisor may issue a credit to franchisee if certain vendor
services are utilized by Franchisee. Franchisor reserves the right to change discounts and credits at any
time. Some vendor services may not be available in every state. Franchisee may use other software
solutions or vendors for lead management and referral management, if Franchisee has written permission
from the President of PMI, which permission may be withheld for any reason, or no reason at all. If
Franchisee is approved to use a third-party software solution, in addition to any fees paid to that third-
party, PMI charges Franchisee a monthly flat fee of one-hundred twenty-five dollars ($125), plus one
dollar and twenty-five cents ($1.25) per Door, Unit, Key, and Commercial Unit Franchisee manages to
cover Franchisor’s cost for adapting the third-party software to our System, which fee is due and payable
on the first day of each month. This fee may change in the future. Franchisor does not make any
representations or warranties that its System will work with third-party software.
3.1.10 Digital Essentials Package Fees. Franchisor requires Franchisee to subscribe to Franchisor’s
Digital Essentials Package, which fees may change from time to time. The present cost for the Digital
Essentials Package is $749 per month for your Primary Pillar, and $250 per month for each Additional
Pillar thereafter, with such fees due and payable to Franchisor on the first day of each month following
Franchisee’s Opening Date. In addition to such fees, at Franchisee’s election, Franchisee may participate
in Pay Per Click (“PPC”) campaigns, with such fees to accrue according to Franchisee’s designated PPC
monthly budget and requested services. All costs associated with the PPC campaign (e.g. Google Ad
words) will be paid by Franchisee directly to a third-party vendor.
B-25
PMI 2025 FDD – Exhibit B
Advertising and Marketing Fees.
3.1.11 Local Advertising. Franchisee is required to expend at least one-thousand five-hundred dollars
($1,500) each month in local advertising activities (“Local Advertising Quota”) for the Primary Pillar
and one thousand dollars ($1,000) for each additional Pillar, commencing on the first day of the month
following Franchisee’s completion of the Training Program (or in the event Franchisee does not complete
the Training Program, for whatever reason, commencing the month following one-hundred eighty (180)
Days after the Effective Date of the Franchise Agreement). Franchisee must meet the Local Advertising
Quota. Franchisee is required to participate in local advertising activities on its own initiative and as
reasonably directed by Franchisor at Franchisee’s sole cost. Some other marketing and advertising costs
will count toward the one-thousand five-hundred dollar ($1,500) minimum for the Local Advertising
Quota. Franchisee may spend any additional amount on Territory advertising and such advertising may
take any form (e.g. Franchisee’s own lead generation campaigns, local advertising and marketing, social
media, pay-per-click, pay-per-quote, as well as direct marketing). You may be required to participate in a
local or regional advertising cooperative should one be formed. Any funds spent on local or regional
advertising cooperatives will apply towards the Local Advertising Quota. All Franchisee advertising must
comply with PMI’s Brand Guidelines, which will be provided to Franchisee through the PMiWAY.
Franchisor must approve all advertising before being placed. Franchisee must deliver the proposed
advertising to Franchisor no less than fifteen (15) Days before its insertion into any medium. If Franchisor
does not respond to Franchisee within fifteen (15) Days from receipt, the proposed advertising shall be
deemed not approved.
B-26
PMI 2025 FDD – Exhibit B
3.1.12 National Marketing Fund. Franchisor has the right, exercisable by written notice to Franchisee, to
require Franchisee to pay two percent (2%) of Franchisee’s monthly Gross Revenue for national
advertising (“National Marketing Fund”). The National Marketing Fees will be placed in an interest-
bearing account of Franchisor’s determination (“National Marketing Fund”). Any monies not expended
in any year will be carried to the next year. The National Marketing Fund will be administered by
Franchisor within its reasonable business discretion and may be used by Franchisor for all advertising
expenditures reasonably intended to benefit some or all franchisees, and for the reasonable payments to
Franchisor of costs related to administering the National Marketing Fund, such as reasonable salaries,
administrative costs, costs allocated to any conferences, travel expenses, and overhead. Any franchises
owned by Franchisor or Franchisor’s Affiliates will participate in the National Marketing Fund on the
same basis as other franchises.
b) Control of National Marketing. The National Marketing Fee will be used for the
creation of various advertising and promotional products and services. The media in
which such advertising may be disseminated will be determined by Franchisor. The
advertising will be produced by Franchisor, its Affiliate or an advertising agency.
Franchisor has established a Franchise Leadership Council (“Council”). The Council’s
representatives are selected by the franchisor’s leadership and the previous Council, through
an annual selection process. The Council serves in a purely advisory capacity on many matters,
including advertising. We have the power to change or dissolve the Council at our sole
discretion."
3.1.13 Fee Due Dates; Method of Payment. Royalty and the National Marketing Fee, if any, shall be due
and payable to Franchisor on the fifteenth of each calendar month via EFT from Franchisee’s Bank
Account. All other fees or payments due and owing to Franchisor under this Agreement shall be due and
payable on the first day of each calendar month, unless otherwise stated, and shall be paid via EFT from
Franchisee’s Bank Account. In connection therewith, Franchisee shall execute the Authorization
Agreement for Preauthorized Payment Services, attached to this Agreement as Addendum D. If Franchisee
pays any fees to Franchisor by credit card, Franchisee agrees to pay Franchisor a 3.5% service fee.
Franchisor has the right to change the method of collection of the Royalty and any other fees and expenses
due under this Agreement, with five (5) Business Days’ notice to Franchisee.
3.1.14 NSF and Late Fees. In the event that Franchisee fails to have sufficient funds in the Account or
otherwise fails to pay any Royalty or other fees and expenses due under this Franchise Agreements as of
the applicable due date, Franchisee shall, in addition to Royalty and other fees and expenses, pay to
B-27
PMI 2025 FDD – Exhibit B
Franchisor any Non-Sufficient Funds (“NSF”) costs incurred by Franchisor, as well as the Late Fees
(payable for each day that payment is late or that reports, filings and statements required under this
Agreement are late, or other applicable fees as noted herein). This will be automatically assessed and
debited or paid along with the late debit or payment of Royalty. Franchisee acknowledges that this Section
does not constitute Franchisor’s agreement to accept such payments after they are due, or a commitment
to extend credit to or otherwise finance the operation of the Business. In no event shall Franchisee be
required to pay interest at a rate greater than the maximum interest rate permitted by applicable law. The
collection of any Late Fee(s) and the acceptance of any late payment will not diminish Franchisor’s right
to any other remedies available under this Franchise Agreement.
3.1.16 Revenue Records. Franchisee agrees that all revenue received from the Business, regardless of
the form (e.g. cash, check, credit card, wire, EFT, etc.) is to be deposited into the appropriate bank accounts
of Franchisee (i.e. operating account, trust account, etc.). Franchisee must accurately and properly record
all revenue at the time the revenue is received by Franchisee. Franchisee must also ensure the Business
uses accounting software that electronically ties to Franchisee’s banking accounts. Franchisee agrees to
retain all computer records, bank records, charge account records, sales slips, orders, return vouchers,
sales tax reports, accounting software records, and all of Franchisee’s other Business records and related
background material for at least five (5) years following the end of the year in which the items were or
should have been generated.
3.1.17 Electronic Back-up of Records. Franchisee will maintain current records of the Business as
required by the Manual, and backup electronic files and records continuously.
3.1.18 Monthly and Annual Reporting. Franchisee shall submit to Franchisor, within ten (10) business
days after the end of each month, a complete and accurate balance sheet, profit and loss statement, and a
cash flow statement for that month, or access to your accounting system approved by the Franchisor.
Additionally, Franchisee must submit within thirty (30) days after the end of each fiscal year, a balance
sheet, profit and loss statement, and cash flow statement for the fiscal year, or access to same. Franchisee
must also submit copies of the business's tax returns and personal tax returns of each owner within thirty
(30) days after they have been filed.
B-28
PMI 2025 FDD – Exhibit B
SECTION 4
4.1 Term. The initial term of this Franchise Agreement shall be for a period of ten (10) years from the
Opening Date (“Initial Term”), unless terminated earlier as provided herein. If Franchisor is required by
law or under this Agreement to give Franchisee notice before the termination or expiration of this
Agreement, and if Franchisor fails to do so, this Agreement will remain in effect until Franchisor has
complied with the required notice period. At the end of the Initial Term, Franchisee shall have the option,
but not the obligation, to renew its franchise rights for additional ten (10) year terms (each a “Renewal
Term”) as long as Franchisee meets the requirements listed in sections below. (The Initial Term and any
Renewal Term(s) shall be collectively referred to herein as the “Term.”)
4.1.1 In Compliance. At the time Franchisee applies for a Renewal Term, Franchisee must be in
compliance (as determined by Franchisor) with this Franchise Agreement, including the payment on a
timely basis of all Royalties, National Marketing Fees, and other fees due to Franchisor, its Affiliates,
Approved Vendors, and other obligations incurred by Franchisee hereunder, as well as any other
agreements between Franchisor and Franchisee.
4.1.2 Notice. Franchisee exercises the option to enter into a Renewal Term by giving written notice of
such exercise to Franchisor not earlier than one (1) year but no later than one-hundred twenty (120) Days
prior to the scheduled expiration of the Initial Term or subsequent Renewal Term.
4.1.3 Renewal Franchise Agreement. Franchisee enters our then-current franchise agreement for the
Renewal Term (a “Renewal Franchise Agreement”) which may contain materially different terms and
conditions than this Agreement, and which may modify the boundaries of the Territory. The Royalty,
advertising fees, and other fees charged under the Renewal Franchise Agreement will be no more than
those charged to new franchisees who enter into a franchise agreement at that particular time.
4.1.4 Renewal Franchise Fee. Franchisee pays a Renewal Franchise Fee of ten-thousand dollars
($10,000) (“Renewal Franchise Fee”). The Renewal Franchise Fee is deemed to be earned when
Franchisee pays it and is not refundable under any circumstances.
4.1.5 Interim Period. If Franchisee does not sign a Renewal Franchise Agreement prior to the expiration
of this Agreement and continues to accept the benefits of this Agreement after the expiration of this
Agreement, then, at the option of Franchisor, this Agreement may be treated either as (i) expired as of the
date of expiration with Franchisee then operating without a franchise to do so and in violation of
Franchisor’s rights; or (ii) continued on a month-to-month basis (“Interim Period”) until Franchisor
provides Franchisee with written notice of its intent to terminate the Interim Period, in which case the
Interim Period will terminate thirty (30) Days after Franchisee’s receipt of the notice to terminate the
Interim Period. In the latter case, all obligations of the Parties shall remain in full force and effect during
the Interim Period as if this Agreement had not expired, and all obligations and restrictions imposed on
the Parties upon expiration of this Agreement shall be deemed to take effect upon termination of the
Interim Period.
B-29
PMI 2025 FDD – Exhibit B
SECTION 5
5.1 Manual and Materials. Franchisor will provide Franchisee with access to the Operations Manual
through PMiWAY, and provide access too, and/or present other Materials covering Franchisor’s
standards, specifications, and operating and - procedures that Franchisee is required to utilize and follow
in operating the Business. Franchisee will comply with the Manual and the Materials as an essential aspect
of Franchisee’s obligations under this Agreement, and Franchisee’s failure to substantially comply, as
determined by Franchisor, with the Manual and Materials will be a breach of this Agreement. The Manual
and Materials are Confidential Information and the sole property of Franchisor’s Affiliate and shall be
used by Franchisee only during the Term of this Agreement and in strict accordance with the terms and
conditions hereof.
5.1.1 Changes to Manual or Materials. The Manual and Materials will be updated from time to time,
and Franchisee must comply with any changes in every update within the time period provided in such
updates. Franchisee is responsible for regularly checking PMiWAY for updates. Additionally, Franchisor
will send written notice to Franchisee of any updates or changes. Once Franchisee is notified, Franchisee
must make the specified changes. All such changes will be effective when received by Franchisee, unless
otherwise noted.
5.2 Services Provided by Franchisor Prior to Opening the Business. Prior to Franchisee opening the
Business (to occur by the Opening Deadline), Franchisor will provide the following services:
5.2.1 Provide Franchisee with a username and password that grants access to the PMiWAY, which will
allow Franchisee to access the Operations Manual, Franchisor Software, forms, contracts, marketing tools,
and procedures to run the Business;
5.2.2 Provide Franchisee with a custom website linked to a URL (that is purchased and owned by
Franchisor) and provide information which will allow Franchisee to generate email addresses connected
to the URL, for Franchisee’s employees and agents, as needed (Franchisee is not allowed to conduct the
Business under any other URL or website other than the one provided by Franchisor, unless Franchisee
obtains Franchisor’s express written permission, in advance, which permission can be granted or denied
for any reason);
5.2.4 Provide Franchisee with the Training Program for its Primary Pillar, as set forth in Section 7;
5.2.5 Add Franchisee’s information to Franchisor’s web page and customize other promotional material
on Franchisor’s site for Franchisee’s use. Provide Franchisee with a list of Approved Vendors that
Franchisee can utilize to purchase much of the equipment, infrastructure, and supplies required to operate
the Business;
5.2.6 Provide Franchisee with certain software solutions, including Franchisor’s Software, as required
and as elected by Franchisee, and at the then-current prices being charged by Franchisor or vendors; and
B-30
PMI 2025 FDD – Exhibit B
5.3 Services Provided or Offered by Franchisor After Opening of Business. Following Franchisee’s
opening of the Business (to occur by the Opening Deadline) and during the Term of this Agreement,
Franchisor will provide the following services:
5.3.1 We may provide continual updates and information to you through PMiWAY.
5.3.2 Provide Franchisee with certain software solutions, including Franchisor’s Software, as required
and as elected by Franchisee, and at the then-current prices being charged by Franchisor or vendors;
5.3.3 Franchisor may provide Franchisee with leads that originate in Franchisee’s Territory and which
Franchisor obtains through Franchisor’s website. There is no guarantee that any leads will be generated,
or if generated, will be within the Territory;
5.3.4 Provide Franchisee Workshop, PMiLAUNCH for Franchisee’s Primary Pillar and if Franchisee
has met the Additional Pillar Requirements, provide Franchisee with Pillar Certification for Additional
Pillars, as applicable, some of which may require Franchisee to pay tuition, registration fees, and travel
expenses
5.3.5 Provide Franchisee Continuing Education as Franchisor deems appropriate, some of which may
require Franchisee to pay tuition, registration fees, and travel expenses;
5.3.6 Provide updates to the Manual, Materials, System, and Marks, at a frequency which Franchisor
shall determine;
5.3.7 Provide Franchisee with certain promotional and advertising materials developed by Franchisor;
5.3.9 Provide, for the then-current fees, PMiBOOKS until Franchisee has completed all training and
assignments deemed necessary for Franchisee to demonstrate the ability to properly manage its
bookkeeping, which is judged by PMI in its sole and absolute discretion. Thereafter, Franchisee can elect
to remain on PMiBOOKS as long as Franchisee continues to subscribe (as approved by Franchisor).
Additionally, after coming off of PMiBOOKS, if at any time, Franchisor discovers that Franchisee’s
bookkeeping is non-compliant, Franchisee will be required to complete further training and assignments
deemed necessary for Franchisee to properly manage its bookkeeping, judged by Franchisor in its sole
and absolute discretion, and remain on PMiBOOKS for an additional period of time until Franchisor
deems Franchisee can properly manage its bookkeeping, determined in Franchisor’s sole discretion; and
5.4 No Obligation to Provide Other Services. Except for as described above, or as otherwise found in
this Agreement, Franchisor is not required to offer or provide any other items, assistance, education, or
services to Franchisee.
5.5 Optional Services. At Franchisor’s election, Franchisor may provide Franchisee opportunities to
receive referrals from National Accounts or enter into relationships with Preferred Vendors, on terms
negotiated by Franchisor. Franchisor will negotiate the terms of such agreements at its sole discretion.
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PMI 2025 FDD – Exhibit B
Franchisor is not obligated to provide referrals or opportunities with Preferred Vendors to any franchisee
and may also send referrals to an entity that is not a franchisee. Franchisee will never be obligated to
accept a referral from a National Account. Should Franchisee enter into any relationship with a National
Account or a Preferred Vendor (under the direction of Franchisor), Franchisee must strictly abide by the
terms of such agreement. Failure to strictly comply could result in termination of this Franchise
Agreement.
SECTION 6
INTELLECTUAL PROPERTY
6.1 Intellectual Property. Franchisee and its Owners and Guarantors, if any, acknowledge that each and
every component of the System, the Marks, each component of Franchisor’s Confidential Information,
including its copyrighted materials, and all of the rest of the confidential matters, procedures, methods of
operation, systems, techniques, pricing, accounting systems and procedures, specifications, Manual,
Materials, business plans, and marketing (collectively, “Intellectual Property”) constitutes proprietary
trade secrets of Franchisor or its Affiliates.
6.1.1 Non-Exclusive Sublicense. The Intellectual Property is being sublicensed to Franchisee by this
Agreement on a non-exclusive basis and may be used by Franchisee only as described in the Franchise
Agreement or as allowed by the Manual. Except as permitted by this non-exclusive sublicense, Franchisee
acknowledges that Franchisee has not acquired and will not acquire in the future any right, title, or interest
in the Intellectual Property.
6.1.2 No Duplication. Franchisee agrees not to copy or otherwise duplicate any portion of the Intellectual
Property without Franchisor’s express written permission, which may be granted or denied for any reason
or for no reason at all.
6.1.3 Protection. Franchisee agrees to: (a) fully and strictly adhere to all security procedures prescribed
by Franchisor for maintaining the secrecy of each component of the Intellectual Property; (b) disclose
Confidential Information to Franchisee’s employees only to the extent necessary to conduct the Business;
(c) refrain from using any component of the Intellectual Property in any other business or in any manner
not specifically authorized or approved by Franchisor in writing; and (d) exercise the highest degree of
diligence to maintain the absolute confidentiality of all Intellectual Property during and after the Term of
this Agreement.
6.1.4 No Interference. Franchisee agrees not to: (a) directly or indirectly contest nor aid in contesting
the validity of the ownership of the Intellectual Property, including the Marks; (b) nor in any manner
interfere with or attempt to prohibit Franchisor’s or its Affiliate’s use of the Intellectual Property, including
the Marks; or (c) interfere with the use of the Intellectual Property, including the Marks, by Franchisor’s
other franchisees or licensees.
6.1.5 Termination of Franchisor Licensing Agreements. In the event that any or all licensing agreements
between Franchisor and its Affiliates are terminated, Franchisee’s non- exclusive sublicense will be
automatically terminated. If such termination occurs, Franchisor agrees to allow Franchisee to enter into
a licensing agreement with the Affiliates who own the Intellectual Property, as long as Franchisee is
operating the Business and the sublicense in accordance with the terms and conditions of this Agreement
and is not in default beyond any applicable cure period.
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PMI 2025 FDD – Exhibit B
6.1.6 Litigation. Franchisor has the right to control any administrative proceedings or litigation
involving a Mark. Franchisor will not indemnify Franchisee for any action taken by Franchisee by a third
party, based solely on alleged infringement, unfair competition, or similar claims about the Marks.
Moreover, Franchisor has no obligation to defend or indemnify Franchisee if the claim against Franchisee
is related to Franchisee’s use of the Marks.
6.1.7 Franchisee’s Use of Marks. Franchisee has the right to use the Marks only in the Territory and
only for so long as Franchisee shall fully perform and comply with all of the conditions, terms, and
covenants of this Agreement and Franchisor’s policies and procedures that Franchisor prescribes from
time to time. Except as permitted in the Manual, Franchisee shall not use any of the Marks as part of an
electronic mail address or on any sites on the Internet, and Franchisee shall not use or register any of the
Marks as part of a domain name on the Internet unless agreed to by Franchisor, in advance, in writing.
Franchisee also agrees that Franchisee is obligated to maintain the confidentiality of the Marks in
accordance with the terms of this Agreement. All other use of the Marks in advertising must be with
Franchisor’s prior written approval as set forth in this Agreement and in the Manual.
6.1.8 Modification of Marks. In the event that Franchisor, in its sole discretion, shall determine it
necessary to modify or discontinue use of Marks or to develop additional or substitute marks, Franchisee
will, within a reasonable time after receipt of written notice of such a modification or discontinuation, take
such action, at Franchisee’s sole expense, as may be necessary to comply with such modification,
discontinuation, addition, or substitution.
6.1.9 No Use of Other Marks. No marks, logotypes, trade names, trademarks or the like, other than
specifically approved by Franchisor, shall be used in the identification, marketing, promotion, or operation
of the Business.
6.1.10 Ownership. Any marketing or Business materials created by Franchisee during the Term which
use the Marks, or any other Intellectual Property, marketing, or business materials, processes, programs,
or systems owned by Franchisor or its Affiliates, shall be owned by Franchisor or its Affiliates.
6.1.11 Cease and Desist. In the event this Agreement is terminated, or it is determined, in Franchisor’s
sole and absolute discretion, that the Marks infringe upon the rights of another entity in Franchisee’s state
that has superior claim to the Marks or any portion thereof, Franchisor has the right to require Franchisee
to discontinue and cease and desist from the use of all Marks and other material relating to the System.
This may result in Franchisee’s Business incurring significant costs and expenses that shall be the sole
burden of Franchisee.
Infringement.
6.1.12 Notification. Franchisee will notify Franchisor in writing of any possible infringement on the
Marks, component of the System, or any part of the copyrighted materials or the use by others of any
Mark, any portion of the System, or any copyrighted materials that may be the same as, or confusingly
similar to, that are used by Franchisor. Franchisee will have no right to make any demand or to prosecute
any claim against any alleged infringer. Franchisor will not pay any franchisee for exercising these rights.
6.1.13 Franchisor’s Authority. Franchisor is required to maintain the goodwill of the Marks by ensuring
B-33
PMI 2025 FDD – Exhibit B
that Franchisee and all franchisees use the Marks only in compliance with their respective franchise
agreements. Franchisor shall have the right, in its sole discretion, to determine whether any action will be
taken because of possible infringement or illegal use of the Marks, component of the System, or any part
of the copyrighted materials. Franchisee agrees to fully comply with Franchisor’s decisions related to such
and to cooperate with Franchisor in any related disputes or litigation.
6.2 Business Name. Franchisee acknowledges that Franchisor and its Affiliates have a prior and superior
claim to each portion of the Marks. Franchisee will not use the Marks, or any portion of the Marks,
“Property Management Inc.,” “PMI,” or “Making Property Management Manageable” in the name of
Franchisee’s legal business entity that is registered with the appropriate state agency (e.g. Department of
Commerce) to conduct the Business. Franchisee also agrees not to register or attempt to register a trade
name using anything similar to the Marks. If Franchisee’s Territory is located in Pennsylvania, pursuant
to an agreement between Franchisor and an existing property management company located in
Pennsylvania (“PA Agreement”), Franchisee will not be able to use Marks containing “Property
Management, Inc.” and must abide by the provisions of the PA Agreement and the Operations Manual. If
in Pennsylvania, and if set forth in the Operations Manual, Franchisee will be directed to Marks bearing
“Property Management International” or “PMI” and shall utilize an approved “DBA”. All other
franchisees must use the terms “PMI” as part of a fictitious or “doing business as” (“DBA”) name, and
the DBA must be registered in order to be connected to their registered legal business entity. Franchisor
must approve, in writing, of the DBA to be used by Franchisee to conduct Business prior to Opening.
Once approved, Franchisee may not use another DBA without written approval from Franchisor. Once
approved, fees will apply for changes to the DBA.
6.3 System. Franchisee must operate the Business in strict accordance with the System. Franchisee
acknowledges that Franchisor has valuable rights in and to the System and Franchisee agrees that
Franchisee will not alter, change, or modify the System in any way, without Franchisor’s prior written
consent and approval, which Franchisor may grant or deny for any or no reason.
6.4 Ownership of Customer List and Trade List. In operating the Business, Franchisee will create a
Customer List and a Trade List. Franchisee agrees that the Customer List and the Trade List were created
through the use of the System and the Marks. As a result, during the Term of this Agreement, Franchisee
agrees that the Customer List and the Trade List (also known as Franchisee Portfolio, Franchisee Assets,
Franchisee’s Business) be jointly owned by Franchisor and Franchisee. Upon termination of this
Agreement, for any reason, Franchisee Assets shall become the exclusive property of Franchisor, and
Franchisee or any party affiliated with Franchisee will have no rights to manage any portion of Franchisee
Business.
6.5 Confidentiality. Franchisee may never during Term, or at any time after the termination or expiration
of this Agreement, reveal any component of the Marks or System to any person or entity, and Franchisee
cannot use it for any other business. Franchisee may not copy any portion of the System or the Marks
unless Franchisor specifically authorizes such use in writing.
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PMI 2025 FDD – Exhibit B
SECTION 7
7.1 Pillar Certification. Franchisee is required to receive full education on each Pillar, prior to being
eligible to offer such Pillar services as part of its Business. (As detailed in Section 2.4 herein, Franchisee
must meet all Additional Pillar Requirements for each Additional Pillar it wishes to provide as part of its
Business.) As further detailed in this Section 7, for each Pillar, Franchisee’s Principal Operator and up to
one other person of Franchisee’s choosing, must complete (i) the Training Program, (ii) Workshop, and
(iii) PMiLAUNCH.
7.2 Training Program. The Training Program typically occurs over a six (6) to eight (8) week period and
is composed of two separate components, Training and Opener. Following the Effective Date of this
Agreement, the Principal Operator and up to one other person of Franchisee’s choosing, are required to
participate in and successfully complete Franchisor’s initial Training Program for Franchisee’s Primary
Pillar. Thereafter, for each Additional Pillar that Franchisee elects to provide as part of its Business,
Franchisee’s Principal Operator and up to one other person of Franchisee’s choosing, is required to
successfully complete the Training Program for the Additional Pillar.
7.2.1 Location. The Training Program will take place remotely, via telephone, webinars, web-based
tools, and instructional videos and tutorials. Franchisee will participate from its Office or other location
of Franchisee’s choosing, and Franchisor will participate from its corporate headquarters.
7.2.2 Content. Each week, the Training Program includes scheduled and supervised training that is
conducted by Franchisor via conference call or webinar, as well as several hours of on-the-job training
and/or Business activities. Training and Opener are provided concurrently. The number of hours required
for the Training Program may vary, depending on Franchisee’s business experience, real estate and
property management experience, licenses held, and existing business structure.
7.2.3 Participants. Following the Effective Date of the Agreement, Franchisee shall designate the
individuals (the Principal Operator and up to one other person of Franchisee’s choosing) who will be
participating in the Training Program on behalf of Franchisee. These designated individuals are eligible
to participate in the Training Program for the Initial Pillar without charge. Franchisor will charge for
additional attendees. Training fees will apply to additional Pillar Training (and Launch). Training Program
participants will not receive any compensation from Franchisor during Franchisor’s Training Program.
7.2.4 Completion. Franchisee must successfully complete the Primary Pillar Training Program within
one-hundred eighty (180) Days of the Effective Date of the Agreement. The Primary Pillar Training
Program must be completed before Franchisee can open for Business. For any Training Program, if the
Principal Operator or any other person designated to attend a Training Program fails to satisfactorily
complete the program or if a Principal Operator ceases to hold the position at Franchisee’s Business,
Franchisee must designate a replacement to promptly attend and satisfactorily complete the Training
Program, at Franchisee’s expense.
7.2.5 Compliance with Content. Franchisee will be responsible for full compliance with the
requirements taught during the Training Program. Franchisee will cause its employees or agent to be
trained in the requirements related to their respective duties. All individuals participating in the Training
Program must sign a Confidentiality and Non-Disclosure Agreement substantially in the form of
Addendum F.
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PMI 2025 FDD – Exhibit B
7.3 Real Estate License. Franchisee must obtain a real estate license within one year of the effective date
of their Franchise, regardless of the Pillar they operate in. A Real Estate License must be obtained before
attending Workshop unless written approval by the Franchisor is granted. If the Franchisee is an entity,
the individual obtaining the real estate license must be a member or shareholder of the Franchisee entity.
7.4 Workshop. For each Pillar, following Franchisee's successful completion of the Training Program,
Franchisee's Principal Operator, and up to one other person of Franchisee's choosing, is required to attend
Workshop.
7.4.1 Content and Location. Workshop occurs over a period of approximately five (5) days at a location
designated by Franchisor. Franchisee is required to attend all scheduled meetings, seminars, and team-
building activities throughout Workshop.
7.4.2 Expenses. Franchisor does not charge a fee for the Initial Workshop for up to two attendees.
However, additional attendees will be charged our then current fee, which is presently $1,000 per person.
Franchisee will be responsible for any and all travel expenses, living expenses, and wages incurred by the
individuals who attend Workshop on behalf of Franchisee.
7.4.3 Completion. For its Primary and Additional Pillars, Franchisee is required to attend and complete
Workshop within 30 Days of completing the Training Program. All individuals participating in Workshop
must sign a Confidentiality and Non-Disclosure Agreement substantially in the form of Addendum F.
7.4.4 PMiLAUNCH. For each Pillar, immediately following Franchisee’s successful completion of
Workshop, Franchisee’s Principal Operator and up to one other person of Franchisee’s choosing, is
required to participate in and successfully complete PMiLAUNCH.
7.4.5 Content and Location. PMiLAUNCH is a task-based implementation program that helps
Franchisee take advantage of and participate in Franchisor’s System. PMiLAUNCH will take place
remotely, via telephone, webinars, web-based tools, and instructional videos and tutorials. Franchisee will
participate from its Office or other location of Franchisee’s choosing.
7.4.6 Fee. Franchisor does not charge Franchisee a fee for Franchisee's Initial Workshop. Training fees
will apply to additional Pillar Training (and Launch).
7.5 Continuing Education. From time to time during the Term of the Franchise Agreement, Franchisor
may present or provide programs, seminars, conferences, conventions, and continuing education
(collectively, “Continuing Education”) including but not limited to, Refresher Courses (defined below),
Extraordinary Training, and the Annual Summit. Some of these programs may be optional and some may
be mandatory. Franchisee or its Principal Operator shall be required to attend any mandatory Continuing
Education. Franchisor will give Franchisee at least sixty (60) Days’ prior written notice of any Continuing
Education which is deemed mandatory. Franchisee will be responsible for all travel and living expenses
associated with attendance at mandatory Continuing Education. All individuals participating in
Continuing Education must sign a Confidentiality and Non-Disclosure Agreement substantially in the
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PMI 2025 FDD – Exhibit B
form of Addendum F.
7.5.1 Refresher Courses. “Refresher Courses” are courses that cover subjects similar to other previous
training topics, which topics may have been updated from the time Franchisee participated in such
training. Refresher Courses may require a fee, and all franchisees must pay their own travel expenses, if
any, which will likely range from five-hundred dollars ($500) to twenty-five-hundred dollars ($2,500).
Franchisee is responsible for all expenses incurred by Franchisee or Franchisee’s personnel who attend
Refresher Courses, including, but not limited to, the cost of travel, lodging, meals, and wages. Franchisor
will give Franchisee at least sixty (60) days’ notice of any Refresher Courses that are mandatory. If held
by webinar or conference call, Refresher Courses will be no longer than two hours. If held in-person, they
will (i) be held at a time and location that Franchisor chooses (in the continental United States); (ii) not be
longer than three (3) days; and (iii) attendance will not be required more than once a year.
7.5.2 Extraordinary Training. Franchisee may request additional training which Franchisor may, in its
sole discretion, provide to Franchisee. All costs associated with Extraordinary Training will be
Franchisee’s responsibility, including any fees that Franchisor charges to provide such services and
Franchisor expenses. Such services are more fully described in the Manual, as are the current fees and
charges that Franchisor assesses for such training.
7.5.3 Annual Summit. Franchisor may hold an Annual Summit, which will require Franchisee to attend.
The Annual Summit will provide updated policies and procedures, new initiatives, break-out seminars,
and recognition of new and outstanding franchisees. Franchisee will be responsible for the payment of the
then-current registration fees and all expenses for travel, accommodations, food, and other expenses
incurred. Should Franchisee not attend Summit, Franchisor reserves the right to collect the standard
registration fee.
SECTION 8
8.1 Compliance with System and Applicable Laws. In addition to all other obligations and
representations of Franchisee, as set forth in this Agreement, Franchisee agrees to strictly follow the
System, the Manual, Materials, and other systems, procedures, forms, and agreements, promulgated or
provided by Franchisor from time to time. Franchisee also agrees to comply with all applicable laws,
ordinances, and regulations, or rulings of every nature whatsoever that in any way regulate or affect the
operation of the Business.
8.1.1 Franchisee agrees to be in full compliance with Section 8.1 upon opening the franchise, or upon
completion of Workshop. In the event that Franchisee is not in compliance with such, Franchisee shall
incur a twenty-five dollar ($25.00) per day non-compliance fee, in addition to any other specified fees and
Late Fees, until compliance is achieved.
8.1.2 Maintenance and Inspection of Records. All of Franchisee’s books, records, and tax returns will
be kept and maintained at the Office or such other place as may be agreed to in writing by the Parties.
Upon no less than two (2) Business Days’ prior notice (notice can take any form, e.g. phone call, email,
mail, etc.), Franchisor (or representatives of Franchisor) may, during normal business hours, review, audit,
inspect, and copy any of Franchisee’s accounting records, tax records (including personal tax returns of
B-37
PMI 2025 FDD – Exhibit B
Owners), management contracts, lease agreements, service provider contracts, and similar documents, as
reasonably determined as being necessary to audit compliance with this Agreement.
8.1.3 Right to Confer with Franchisee’s Contacts. Franchisor’s representatives have the right, during
normal business hours, to confer with Franchisee’s employees, property owners, tenants, service
providers, or other Customers or Clients.
8.1.4 Audit; Audit Fee. If Franchisor wishes to conduct an audit or inspection of Franchisee’s business
records and/or of the monthly and annual reports required in Section 3.4.3, Franchisor shall give
Franchisee at least two (2) Business Days’ notice, which notice can take any form (e.g. phone call, email,
mail, etc.). If Franchisor’s inspection or audit reveals that the Brokerage or Gross Revenue reported by
Franchisee is understated by five percent (5%) or more, Franchisee must pay Franchisor the Audit Fee.
8.2 Business Standards. Franchisee agrees to operate the Business in strict accordance with
Franchisor’s System, including but not limited to, compliance with the following:
8.2.1 Services. Franchisee agrees to provide only the services Franchisor specifies in the Manual, which
may be amended from time to time. Franchisee agrees that all goods or services supplied by the Business
shall comply with Franchisor’s standards and specifications. If Franchisee wishes to provide services not
previously offered by Franchisor in connection with the Business, Franchisee must obtain Franchisor’s
written approval for any such new service by submitting to Franchisor a written request identifying the
service, manner, and method by which it will be delivered to the Customer. Franchisor will notify
Franchisee of Franchisor’s approval or disapproval within fifteen (15) Days after Franchisor receives all
information. If Franchisor does not respond within the fifteen (15) day period, the proposed services will
be deemed not approved. There are no other written criteria for approving any additional services.
8.2.2 Approved Vendors. Franchisee must purchase goods or utilize services from Franchisor’s
Approved Vendors. Except in the case of Business Supplies (which requirements and exception process
is discussed in Section 2.6.1(i) of this Agreement), if Franchisee wishes to utilize an outside or unapproved
vendor, Franchisee must obtain Franchisor’s approval by submitting to Franchisor a written request
identifying the company and by also supplying Franchisor with a sample of the products. Franchisor will
notify Franchisee of Franchisor’s approval or disapproval within 15 Days after Franchisor receives all
information which Franchisor may request from Franchisee or the proposed supplier. If Franchisor does
not respond within the 15 Day period, the proposed vendor will be deemed not approved. There are no
other written criteria for approving a vendor or supplier.
8.2.3 Hours of Operation. Franchisee must operate the Business during the hours set forth in the Manual
and any other hours outside of these hours deemed necessary.
8.2.4 Customer Service. Franchisee will give prompt, courteous, and efficient service to Franchisee’s
Customers so as to preserve, maintain, and enhance the reputation and goodwill of the Business and the
System. In addition, at any time that Franchisee interacts with the public or represents the Business or
meets with existing or prospective property owners, existing or prospective tenants, Customers, Clients,
or existing or prospective service providers, Franchisee must be dressed in a professional manner, wearing
at least one prominent PMI branded article of clothing.
8.2.5 Timely Delivery of all Reports and Fees. Franchisee will timely deliver to Franchisor all reports
and fees as required in this Agreement or in the Manual. Franchisee agrees to send to Franchisor, in the
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PMI 2025 FDD – Exhibit B
form and within the time schedules set forth herein and/or in the Manual, all required reports and
information, including the monthly and annual reports detailed in Section 3.4.3 herein.
8.2.6 Employee Restrictive Covenants. Franchisee agrees to have its employees, agents, contractors, and
all individuals that take an active role in the operation of the Business sign a Confidentiality and Non-
Competition Agreement, substantially in the form of Addendum F to this Franchise Agreement, within
ten (10) business days of hire by Franchisee.
8.2.7 Background Checks. Franchisee will be subject to a background check, to include credit, by
Franchisor.
SECTION 9
TRANSFERS
9.1 Sale or Assignment by Franchisor. This Agreement and all rights and obligations hereunder are fully
assignable and transferable by Franchisor and, if so assigned or transferred, shall be binding upon and
inure to the benefit of Franchisor’s successors and assigns. Franchisee waives all claims, demands, and
damages with respect to any assignment or Transfer.
Transfer by Franchisee.
9.1.1 No Transfer Without Franchisor’s Approval. This Agreement is personal as to Franchisee and is
being entered into in reliance upon, and in consideration of, the qualifications and representations of
Franchisee and its Owners, if Franchisee is an entity. Therefore, this Agreement, any of its rights or
privileges, and any equitable, capital, voting, non-voting, or other interest in the franchise, if it is an entity,
may be assigned, sold, transferred, or divided in any manner by Franchisee or any of its Owners only after
Franchisee has obtained Franchisor’s express prior written approval in accordance with the terms and
conditions of this Agreement. Franchisee must consult with Franchisor prior to any attempt to sell or
Transfer. Franchisor may, but is not required, to discuss with Franchisee marketing strategies and
channels, and valuation ranges. Except as expressly provided for in this Agreement, any attempt by
Franchisee to Transfer any of Franchisee’s rights or interest under this Agreement will constitute a
material breach of this Agreement. In that event, Franchisor will have the right to terminate this Agreement
upon written notice to Franchisee. Franchisor will not be bound by any attempted Transfer in any manner
whatsoever, by law or otherwise, of any of Franchisee’s rights or interests under this Agreement.
9.1.2 Franchisor Sales Fee. If Franchisee requests Franchisor’s efforts in a Transfer, Franchisor’s fee
shall be a five-thousand dollar ($5,000) sales commission fee or a fee in the amount of 5% of the closed
sale price, whichever amount is greater, in addition to the Transfer Fee, which is currently twelve-thousand
dollars ($12,000). Franchisor bears no responsibility or liability for Franchisee’s ultimate marketing
strategies, valuation ranges, or selling efforts.
9.1.3 Notice; Provide Documentation. Franchisee must give no less than sixty (60) Days’ written notice
to Franchisor of its request to Transfer. At the time of providing such notice, Franchisee shall provide
Franchisor with all documentation relating to the proposed Transfer of the Franchise or the Business.
Franchisor’s approval will be based upon Franchisor’s reasonable business judgment and will be
conditioned as described herein.
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PMI 2025 FDD – Exhibit B
9.1.4 Criteria for Determining Suitability of Proposed Transferee. In determining the acceptability of
the proposed transferee, Franchisor will consider, among other things, Franchisor’s then-current standards
for new franchisees, including the net worth, credit worthiness, background, training, personality,
reputation, and business experience of the proposed transferee, the terms and conditions of the Transfer,
and any other circumstances Franchisor deems relevant.
9.1.5 Right to Meet with Proposed Transferee; Liability. Franchisor has the right to meet and candidly
discuss all matters relating to the Agreement, Franchisee, proposed Transfer, and the Business with the
potential transferee. In no case may Franchisee or a proposed transferee rely on Franchisor to review or
evaluate any proposed Transfer. Franchisor will not be liable to Franchisee, its Owners or the transferee,
or any other person or entity relating to the Transfer.
9.1.6 Prerequisite Conditions. As a condition of any Transfer otherwise permitted under this Agreement,
Franchisee agrees as follows:
(a) Franchisee can only Transfer its Assets to an existing PMI franchisee
(“PMIEF”) or transferee who has been qualified and approved to be a PMI
Franchisee by Franchisor;
(b) Franchisee must be in full compliance with this Agreement and any other
agreement between Franchisor and Franchisee, and not be in default hereunder;
(c) All accounts payable and other monetary obligations to Franchisor or any
Affiliates must be paid in full prior to the Transfer;
(e) The terms and conditions of the proposed Transfer must be provided in
writing to Franchisor;
(f) The transferee must agree to sign the then-current form of Franchisor’s
franchise agreement and fully modernize the Business to the level required of new
franchisees;
(g) The transferee must agree to complete Pillar Certification for each Pillar
currently being offered in the Business and pay tuition (if any) that is then being
charged to new franchisees, including the Additional Pillar Fee for each Pillar
beyond their Primary Pillar. The transferee must also agree to pay for all travel,
room, and board expenses incurred by transferee and its employees;
(h) Franchisee must pay Franchisor the then-current Transfer Fee (which is
currently twelve-thousand dollars ($12,000));
(i) Franchisee and each of its Owners must execute a General Release
substantially in the form attached to this Agreement as Addendum E;
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PMI 2025 FDD – Exhibit B
guarantee of the transferee’s franchise agreement, substantially in the form attached
to this Agreement as Addendum G, jointly and severally guaranteeing the
performance of the proposed transferee’s obligations; and
(k) The Transfer is not to a potential franchisee that has been in discussions
with Franchisor to purchase a franchise at any time during the past twenty-four (24)
months, unless the purchase is in addition to the contemplated transaction with
Franchisor.
9.2 Invalidity of Transfers. Involuntary Transfers of this Agreement by Franchisee, such as by legal
process including, but not limited to bankruptcy, assignment for the benefit of creditors, assignment as
security for any financial or non-financial matter, or otherwise, are not permitted, are not binding on
Franchisor, and are grounds for the termination of this Agreement. Franchisee agrees that using this
Agreement as security for a loan, or otherwise encumbering this Agreement, is prohibited unless
Franchisor specifically consents to any such action in writing prior to the proposed transaction.
Death or Incapacity.
9.3.1 Upon the death or Permanent Disability (defined in Section 9.6.2) of Franchisee (or the Owner
controlling the Franchisee entity), the executor, administrator, conservator, guardian, or other personal
representative of such person shall Transfer Franchisee’s interest in this Agreement or such interest in
Franchisee entity to an approved (in writing by Franchisor) third party, who may be the heirs or successors
of the deceased or disabled individual. Such disposition of this Agreement or such interest (including,
without limitation, transfer by operation of law, intestacy, bequest, or inheritance) shall be completed
within a reasonable time, not to exceed one-hundred twenty (120) Days from the date of death or
Permanent Disability and shall be subject to all terms and conditions applicable to Transfers contained in
this Section 9 as though the transferee were being introduced to Franchisor by the deceased or disabled
Franchisee. Failure to Transfer the interest in this Agreement or such interest in Franchisee entity within
the one-hundred twenty (120) Day time-period shall constitute a breach of this Agreement.
9.3.2 For the purposes hereof, the term “Permanent Disability” shall mean a mental or physical
disability, impairment, or condition that is reasonably expected to prevent or actually does prevent
Franchisee or the Owner of a controlling interest in a Franchisee entity from supervising the management
and operation of the Business for a period of one-hundred twenty (120) Days from the onset of such
disability, impairment, or condition.
9.4 Right of First Refusal. Franchisee agrees that any Transfer is subject to Franchisor’s right of first
refusal to purchase such rights, interest, or Assets on the same terms and conditions as are contained in
the written offer for the Transfer (“Right of First Refusal”), and the following additional terms and
conditions shall apply:
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PMI 2025 FDD – Exhibit B
9.4.1 Franchisee must notify Franchisor of such offer by sending a written notice to Franchisor (which
notice may be the same notice of the proposed Transfer as required by Section 9.3.1 above), enclosing a
copy of the written offer from the proposed transferee;
9.4.2 Franchisor shall have a period of thirty (30) Days to accept or not accept the terms of the Transfer
and the transferee or exercise its Right of First Refusal;
9.4.3 Such Right of First Refusal is effective for each proposed Transfer, and any material change in the
terms or conditions of the proposed Transfer shall be deemed a separate offer on which a new Right of
First Refusal shall be given to Franchisor, as required by this Section 9.7; and
9.4.4 If Franchisor does not exercise its Right of First Refusal, Franchisee will be free to complete the
Transfer, subject to compliance with this Section 9. Franchisor’s failure to reply to Franchisee’s notice of
a proposed sale within the thirty (30) Day period is deemed a waiver of such Right of First Refusal.
SECTION 10
10.1 Termination by Franchisor - Effective upon Notice. Franchisor has the right, at its option, to
terminate this Agreement and all rights granted Franchisee hereunder without affording Franchisee any
opportunity to cure any default (subject to any state laws to the contrary) effective immediately and
without notice, for the following reasons:
10.1.2 Ceases Operation. If Franchisee ceases to operate the Business or otherwise abandons the Business
for a period of seven (7) consecutive Days or any shorter period that indicates Franchisee’s intent to
discontinue operation of the Business;
10.1.3 Insolvency. If Franchisee: (i) becomes insolvent, as that term is commonly defined using generally
accepted accounting principles, consistently applied; (ii) is adjudicated as bankrupt; (iii) takes any action
or has action by others taken against them under any insolvency, bankruptcy, or reorganization act; (iv)
makes an assignment for the benefit of creditors; or (v) appoints a receiver. This provision may not be
enforceable under federal bankruptcy law, 11 U.S.C. §§ 101 et seq.;
10.1.4 Unsatisfied Judgment. If any material judgment or award (or several judgments or awards which
in the aggregate are material) is obtained against Franchisee and remains unsatisfied or of record for thirty
(30) Days or longer (unless a superseding or other appeal bond has been filed); if execution is levied
against the Business or any of the property or Assets used in the operation of the Business and is not
discharged within five (5) Business Days; or if the real or personal property of the Business or the business
which operates the franchise shall be levied upon in accordance with the law of the state in which the
Business is located;
10.1.5 Convictions. If Franchisee, its Principal Operator, or its Owner are convicted of, plead no contest
to, or enter into a diversion or a plea in abeyance to a crime involving moral turpitude; are convicted of,
plead no contest to, or enter into a diversion or a plea in abeyance to a felony of any nature; or are convicted
B-42
PMI 2025 FDD – Exhibit B
of, plead no contest to, or enter into a diversion or a plea in abeyance to any crime or civil offense that is
reasonably likely, in the sole opinion of Franchisor, to materially and unfavorably affect the System,
Marks, or the goodwill or reputation thereof;
10.1.6 Failure to Pay. If Franchisee fails to pay any Royalty, fees, expenses, costs, payments, or any other
amounts due Franchisor, Affiliates or vendors, including any amounts which may be due as a result of any
agreements between Franchisee and Franchisor, or between Franchisee and vendors, within thirty (30)
Business Days after receiving notice that such fees, costs, expenses, or amounts are overdue;
10.1.7 Misuse of Marks, System or Intellectual Property. If Franchisee misuses or fails to follow
Franchisor’s direction and guidelines concerning use of the Marks, the System and the use of the
Intellectual Property, and fails to correct the misuse or failure within ten (10) Business Days after
notification from Franchisor;
10.1.9 Multiple Breaches. If, during the Initial Term of this Agreement and any Interim Period (or during
any Renewal Term) Franchisee has received from Franchisor three (3) written notices of default as to any
portion, term, covenant (or combination thereof) of this Agreement and Franchisee is again in default of
any term or covenant of this Agreement, even if all prior breaches were timely cured;
10.1.10 Improper Transfer. If Franchisee Transfers this Agreement, an interest in this Agreement or the
Business, or more than five percent (5.0%) of the Assets of the Business within any ninety (90) Day
period, or otherwise violates the terms of Section 9;
10.1.11 Violation of Law. If Franchisee violates any municipal, state, or federal rule, regulation, or law
that applies in any way to the Business or Franchisee’s operation under this Agreement, and Franchisee
then fails to cure the same within any time to cure provided by the governmental entity which cited
Franchisee;
10.1.12 Failure to Participate or Complete Required Courses. For any Pillar, if Franchisee’s Principal
Operator has failed to complete the Training Program, Workshop, PMiLAUNCH, including any related
tasks, responsibilities, and assignments, to the satisfaction of the Franchisor;
10.1.13 Failure to Maintain Licenses. If Franchisee fails to maintain and keep current any license
necessary for operation of the Business, including but not limited to, business, real estate, and property
management licenses and certificates;
10.1.14 Trust Accounts; Improper or False Reporting. If Franchisee fails to follow applicable law related
to Customer trust accounts, fails to properly and accurately record and report its revenue in accordance
with Section 3.4 of this Agreement, or falsifies any information, data, or reports submitted to Franchisor;
10.1.15 Discipline by State Agency. If a state agency or authority takes disciplinary action, including but
not limited to, public reprimand, public citations, probation, suspension, or revocation against Franchisee,
its Principal Operator, or one of its Owners;
10.1.16 Failure to Maintain Insurance. If during the Term, Franchisee fails on two (2) separate occasions
to retain the insurance policies required in Section 16 of this Agreement;
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PMI 2025 FDD – Exhibit B
10.1.17 Failure to Meet Standards. If Franchisor determines, in its sole discretion, that Franchisee has
shown repeated failure to meet the standards and expectations of Franchisor in providing property
management services or operating its Business; or
10.1.18 Failure to Maintain Confidentiality. If Franchisee breaches the confidentiality provision found
herein at Section 17.13.
10.1.19 Other Breaches and Failure to Cure. Franchisor will have the right to terminate this Agreement
(subject to any state laws to the contrary) effective upon thirty (30) Days’ written notice to Franchisee, if
Franchisee breaches any other term, covenant, or condition of this Agreement and Franchisee fails to cure
the default during such thirty (30) Day period. After the passage of said thirty (30) Day period without
cure, this Agreement will terminate without further notice to Franchisee. Notwithstanding anything to the
contrary herein, Franchisor has the right, in its sole discretion, to grant Franchisee an extension of time,
beyond the thirty (30) Days, in which to cure. In such an event, however, Franchisor will not be deemed
to have waived its rights to later strictly enforce any right to cure, to deny Franchisee the right to cure a
future breach for which no cure is provided, or to take such action as is allowed by Franchisor under this
Agreement if Franchisee fails to cure during the extended period granted to Franchisee.
10.1.20 Breach of National Account Agreement and Third-Party Agreements. Franchisor will have the
right to terminate this Agreement upon expiration of the thirty (30) Day cure period if Franchisee breaches
any term of a National Account agreement to which it is a party. Breach of third-party agreements
Franchisee may enter into on behalf of the Business may also be considered a breach of this Agreement.
10.2 Franchisor Rights. If Franchisee is terminated without right to cure, fails to cure any event of
default within the time period specified, or if no cure is provided, Franchisor may proceed to enforce any
or all of the following non-exclusive remedies or any other remedy, claim, cause of action, award, or
damages allowed by law or equity, with the understanding that the pursuit of any one remedy shall not be
deemed an election or waiver by Franchisor to pursue additional remedies as all remedies are cumulative
and are not exclusive.
10.2.1 Action for Lost Profits and Other Damages. Bring one or more actions for lost profits as measured
by the Royalty and other fees that would have been due and payable for the full remaining contract
value through the entire Initial Term had breach, default, and/or termination not occurred; penalties
and interest as provided for in this Agreement; and for all other damages sustained by Franchisor as a
result of Franchisee’s breach of this Agreement.
10.2.2 Acceleration. Accelerate the balance of any outstanding installment obligation due hereunder and
bring an action for the entire accelerated balance.
10.2.3 Injunctions. Bring an action for temporary or permanent injunctions and orders of specific
performance enforcing the provisions of this Agreement and otherwise stop Franchisee, its Principal
Operator, Owners, and Affiliates from engaging in actions prohibited hereby.
10.2.4 Termination. Terminate this Agreement and proceed to enforce Franchisor’s rights under the
appropriate provisions of this Agreement.
10.2.5 Territory Reduction. Reduce the size of Franchisee’s Territory at Franchisor’s sole discretion, and
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PMI 2025 FDD – Exhibit B
allow Franchisee to continue operating the Business, keeping other terms of the Franchise Agreement intact.
In the event of a Territory Reduction by Franchisor, Franchisee will sign a modification to this Agreement,
reflecting the reduction, in compliance with Section 17. If Franchisee does not sign the modification,
Franchisor may terminate this Agreement.
10.2.6 Pillar Restriction. Restrict Franchisee’s ability to provide property management services in a
particular Pillar, whether in part or in whole, temporary, or permanent.
10.3 Early Termination. Upon a Termination by Franchisee prior to the Expiration Date (“Early
Termination”), Franchisee shall immediately pay Franchisor liquidated damages. Liquidated damages will
be equal to the combined monthly average of Royalty Fees, National Marketing Fund contributions,
Property Management Fees, and any other fees under this Agreement (without regard to any fee waivers,
rebate, or other reductions) payable from the Opening Date through the date of Early Termination,
multiplied by the lesser of: (i) 36; or (ii) the number of full months remaining in the Term. In the event of
Early Termination for failure to open by the Opening Deadline, the Minimum Monthly Royalty shall be
applied as the average Royalty Fee.
10.4 General Release. If Franchisor agrees to a Mutual Termination, Franchisee shall agree to sign a
General Release, substantially in the form of Addendum E (if permitted in the law of the state where
Business is located). A Mutual Termination and execution of a General Release does not eliminate
Franchisee’s obligation to pay any amounts due under this Agreement, including but not limited to
liquidated damages, outstanding fees, or other obligations incurred prior to termination, unless Franchisor
expressly waives such obligations in writing.
FRANCHISEE MUST BRING ANY LEGAL CLAIM AGAINST FRANCHISOR WITHIN ONE (1)
YEAR OF THE DATE THAT THE FACTS WHICH GIVE RISE TO THE CLAIM WERE
DISCOVERED OR ONE (1) YEAR FROM THE DATE THAT SUCH FACTS REASONABLY
SHOULD HAVE BEEN DISCOVERED.
Franchisee understands that any matters concerning the relationship between Franchisor and Franchisee
shall be done on an individual basis and shall not be brought as a class action, or with multiple franchisees
(whether as a result of attempted consolidation, joinder, or otherwise).
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PMI 2025 FDD – Exhibit B
Franchisee acknowledges and agrees that as a material condition to entering into this Agreement, without
which Franchisor would not have entered into this Agreement, Franchisee waives all rights to bring any
actions, claims, causes of action, or demands of any kind against any of the following: Franchisor’s
officers, directors, managers, employees, agents, contractors, members, and Advisors. Franchisee also
recognizes and agrees that Franchisor does not have control over the actions or inactions of other
franchisees. Thus, Franchisee agrees to waive any claims it may have against Franchisor, related to the
actions or inactions of other franchisees. While Franchisee may have a cause of action against another
franchisee, Franchisee must bring that cause of action directly against the other franchisee. Franchisor
accepts no liability for any claims, damages, costs, or expenses arising from or related to third-party
vendor products or services, including those provided by Approved Vendors and Preferred Vendors.
Franchisee agrees to waive all rights to bring any actions, claims, causes of action, or lawsuits of any kind
against Franchisor for the acts of third parties, including but not limited to, Approved Vendors and
Preferred Vendors.
FRANCHISEE AGREES TO WAIVE THE RIGHT TO A JURY TRIAL AND ANY RIGHT TO BE
AWARDED EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
______
Initials of Franchisee (MUST INITIAL)
10.7 Payment of Fees Is an Independent Covenant. Franchisee agrees that Franchisee will not
withhold payments of Royalties, National Marketing Fees, or any other amounts of money owed to
Franchisor or its Affiliates, for any reason, even including a claim by Franchisee of the alleged
nonperformance by Franchisor of any obligation hereunder. All such claims by Franchisee shall, if not
otherwise resolved by Franchisor, be resolved as permitted in this Agreement, including proceeding with
the Dispute Resolution procedures outlined in Section 15.
10.8 Action Against Franchisor. Subject to the limitations of actions as found in Section 10.5 that
requires Franchisee to take any action before the expiration of the time limit found therein, prior to starting
any arbitration against Franchisor or any of Franchisor’s officers, agents, or employees, Franchisee agrees
to first give Franchisor sixty (60) Days’ prior written notice and an opportunity to cure any alleged act or
omission within that time period. If such act or omission cannot be cured within such sixty (60) day period,
and Franchisor is diligently continuing efforts to attempt to cure such alleged act or omission, Franchisee
will give Franchisor such additional time as is reasonably necessary to cure, which time shall not exceed
an additional thirty (30) Days. If Franchisor fails to complete such cure in a timely fashion, then Franchisee
has such rights as are permitted herein.
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PMI 2025 FDD – Exhibit B
SECTION 11
11.1 Obligations upon Termination or Expiration. Upon termination or expiration of this Agreement
for any reason, Franchisee shall cease to be a licensed franchise and shall comply with the following:
11.1.1 Cease Using Intellectual Property. Franchisee will immediately cease using the Intellectual
Property and Franchisee agrees to return all Intellectual Property or Confidential Information to
Franchisor;
11.1.2 Pay All Outstanding Fees. Franchisee will immediately pay for all product purchases, advertising
fees, and other charges and fees owed or accrued to Franchisor or its Affiliates;
11.1.3 Refrain from Holding Itself Out as a Franchisee. Franchisee will immediately refrain from holding
itself out as a Franchisee and immediately cease to advertise or in any way use the System, the Marks, and
any Materials, designs, logos, methods, procedures, processes, and other commercial property and
symbols or promotional materials provided by or licensed to Franchisee by Franchisor or in any way
connected with the Business;
11.1.4 Disassociate. Franchisee will immediately take all necessary steps to disassociate itself from the
System and the Business, including but not limited to, the removal of signs and destruction of letterhead.
Franchisee must also assign and transfer of all telephone lines, internet sites, Web pages, online
directories, social media, and the like to the Franchisor or its designee;
11.1.5 Amend or Cancel DBA. Franchisee will take such action as shall be necessary to amend or cancel
any assumed name, fictitious name, business name, or equivalent registration which contains any trade
name or Mark of Franchisor’s or its Affiliates’, or in any way identifies Franchisee as being affiliated with
the System;
11.1.6 Notify Others. Franchisee will immediately notify all suppliers, utilities, creditors, and concerned
others that Franchisee is no longer affiliated with Franchisor, the System, or the franchise, and provide
proof to Franchisor of such notification;
11.1.7 Return of Manual, Materials, and Other Items. If printed materials pertaining to the operation of
the Business exist, Franchisee will, within seven (7) Days, return to Franchisor by first class, prepaid,
certified, return receipt requested, United States Mail, the Manual (including originals and any copies);
all training, advertising, promotional aids, and Materials; all other printed materials pertaining to the
operation of the Business; and a copy of the Customer List and Trade List. With the exception of the
Customer and Trade list, any print materials listed herein may be destroyed in lieu of mail.
11.1.8 Cease Using Franchisor Software. Franchisee will immediately cease using or availing itself of
any of Franchisor’s Software or its Affiliates’ software, hardware, or other proprietary technology; and
11.1.9 Cease Using Approved Vendors. Franchisee will immediately cease using or availing itself of any
products or services provided by Approved Vendors.
11.1.10 Evidence of Compliance. Franchisee will furnish evidence satisfactory to Franchisor of
compliance with this Section 11 within thirty (30) Days after the termination, expiration, or non-renewal
of this Agreement.
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PMI 2025 FDD – Exhibit B
SECTION 12
12.1.2 Franchisee is responsible for the management and control of the Business, including, without
limitation, its daily operations, managing and directing employees and salespersons, and paying all costs
and expenses of the Business.
12.1.3 None of Franchisee’s employees shall be deemed an employee of Franchisor, and each employee
shall be so notified by Franchisee.
12.1.4 Neither Party shall act or have the authority to act as agent for the other, and neither Franchisee
nor Franchisor shall guarantee the obligations of the other or in any way become obligated for the debts
or expenses of the other unless agreed to in writing.
12.2 No Fiduciary Relationship. It is understood and agreed between the Parties that this Franchise
Agreement does not establish a fiduciary relationship between Franchisee and Franchisor, or any of its
Affiliates and franchises, and that nothing in this Agreement is intended to constitute either Party an agent,
legal representative, subsidiary, joint venture, partner, employee, or servant of the other for any purpose
whatsoever.
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PMI 2025 FDD – Exhibit B
SECTION 13
INDEMNIFICATION
Indemnification.
13.1.1 Franchisee agrees to and will indemnify, defend, and hold harmless Franchisor, its Affiliates, and
their respective shareholders, directors, officers, managers, members, employees, agents, successors, and
assignees (“Indemnified Parties”), and to reimburse them for all claims, obligations, and damages, and
any and all claims and liabilities directly or indirectly arising out of Franchisee’s operation of the Business
or the Office; Franchisee’s ownership or possession of real or personal property; any negligent act,
misfeasance, or inaction by Franchisee or any of Franchisee’s agents, contractors, servants, employees, or
licensees; Franchisee’s use of the Marks and System; and, Franchisee’s performance of this Agreement.
13.1.2 For purposes of indemnification, claims shall include any claim against Franchisor arising out of
Franchisee’s performance under this Agreement, the System, the Manual, and the Marks, and will include,
and not be limited to, any claim for breach of contract, premises liability, or claims arising from:
Franchisee’s operation of the Business and the premises in which the Business is located; Franchisee’s
performance under this Agreement; Franchisee’s performance under the System; Franchisees’ use of the
Manual; Franchisee’s use of the Marks; or any other damages, causes of action, tort claims, or any other
claim in law or equity against Franchisor which may arise as a result of Franchisee’s breach of any term,
covenant, or condition of this Agreement.
13.1.4 Franchisor has the absolute right to defend any such claim against Franchisor and shall have the
right to have counsel of its own choosing, the reasonable cost of which shall be borne by Franchisee.
13.1.5 This indemnity shall continue in full force and effect subsequent to and notwithstanding the
expiration or termination of this Agreement and shall continue for any applicable limitation of actions
statute.
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PMI 2025 FDD – Exhibit B
SECTION 14
RESTRICTIVE COVENANTS
14.1 Confidentiality and Non-Competition. All terms and conditions of the Franchise Agreement
and Amendments, if any, are confidential. Franchisee agrees to have its Owners, the Principal Operator
(if different from the Franchisee or its Owners), and all individuals that take an active role in the
operation of the Business (e.g. employees, agents, contractors, etc.) execute a Confidentiality and Non-
Competition Agreement, substantially similar to the form attached as Addendum F, but modified by
Franchisee to comport with its applicable state law. During the Term of this Agreement, Franchisee
agrees to have any new employees, agents, independent contractors, servants, and Principal Operators
sign a Confidentiality and Non-Competition Agreement, substantially in the form attached as Addendum
F, but modified by Franchisee to comport with its applicable state law.
14.2 In-Term Covenant Not to Compete. Franchisor and Franchisee share a common interest in
avoiding situations where persons or companies who are, or have been franchisees within the System,
operate or otherwise become involved with a similar competing business either during or after the
termination for any reason of this Franchise Agreement. Therefore, during the Term of this Agreement,
Franchisee agrees that Franchisee, its Owners, their respective immediate family, its Principal Operator
and Owners, and all others in active concert or participation in the Business shall not, without prior written
consent from Franchisor, directly or indirectly assist, perform services for, establish or open, consult with,
be employed by, or have equity interest in any firm, corporation, or other business entity (whether as an
employee, officer, director, agent, security holder, creditor, consultant, or otherwise) that engages in a
Competitive Business. Franchisor consent may be granted or withheld for any reason or for no reason at
all. In addition, during the Term, Franchisee, its immediate family, its Principal Operator and Owners, and
all others in active concert or participation in the Business shall not participate in conflicting enterprises
or any other activities that would be detrimental to, or interfere with, the operations of the Business.
14.3 Post-Term Covenant Not to Compete. Upon termination or expiration of this Agreement for any
reason, or upon the occurrence of any Transfer, repurchase, or termination of Franchisee’s rights
hereunder, and for a period of two (2) years thereafter, Franchisee agrees that Franchisee, its immediate
family, its Principal Operator and Owners, and all others in active concert or participation in the Business
shall not directly or indirectly assist, perform services for, establish or open, consult with, be employed
by, or have equity interest in any firm, corporation, or other business entity (whether as an employee,
officer, director, agent, security holder, creditor, consultant, or otherwise) that engages in a Competitive
Business which is located within one-hundred (100) miles of the Territory or within one-hundred (100)
miles of a territory owned by Franchisor or its Affiliate, or any other franchisee operating under the
System, including but not limited to Brokerage.
14.4 Non-Solicitation. During any Term, and for a period of two (2) years following the expiration or
termination of this Agreement, Franchisee agrees that Franchisee, its immediate family, Principal
Operator, and Owners, or others in active concert or participation in the Business, will not:(i) directly or
indirectly divert or attempt to divert any business or Customer of Franchisee, Franchisor or its Affiliates,
franchisee, or Affiliate, to any business or entity that provides services similar to Franchisor, its Affiliates,
or franchisees; (ii) directly or indirectly engage in any act which is injurious or prejudicial to the goodwill
associated with Franchisor, its Affiliates or franchisees, or the System or the value of the Marks; or (iii)
solicit, hire, engage, employ, or contract with any current or former employee or independent contractor
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PMI 2025 FDD – Exhibit B
of Franchisor, its Affiliates or any franchisees (including Preferred Vendors, National Accounts, software
solutions, etc.), without prior written authorization from Franchisor. Additionally, during any Term, and
for a period of two (2) years following the expiration or termination of this Agreement, Franchisee shall
not engage in any behavior or acts that may divert or divert revenue away from Franchisor, its Affiliates,
or any franchisees.
14.5 Post-Covenant Use of Franchisor Software and Preferred & Approved Vendors. For a period
of two (2) years following the expiration or termination of this Agreement, Franchisee agrees that it shall
be prohibited from using any Franchisor Software, Preferred Vendors, or Approved Vendors without prior
written authorization from Franchisor.
14.6 Injunctive Relief. Franchisee agrees that any violation of this Section 14 would result in
irreparable injury to Franchisor, its Affiliates, and the System, and that Franchisor would be without an
adequate remedy at law. Franchisee, therefore, agrees that in the event of a breach or threatened breach of
this Agreement, Franchisor will not be required to prove actual or threatened damage from such breach in
order to obtain a temporary or permanent injunction and a decree for specific performance of the terms of
this Section 14. Additionally, in any such action, Franchisee agrees that Franchisor will not be required to
post a bond. In addition to injunctive relief, Franchisor shall be entitled to any other remedies which it
may have under this Agreement, at law or in equity.
14.7 Severability; Savings Clause. If all or any portion of a covenant in this Section 14 is held
unenforceable by a court or an arbitrator having valid jurisdiction in a final decision between the Parties
hereto and from which no appeal has or may be taken, the Parties expressly agree to be bound by the
remaining portion of such covenant. For purposes of interpretation of the covenants found in this Section
14, every location of a Business, every month of time, each mile of distance, or any other restriction shall
be considered severable. In the event an arbitrator or court of competent jurisdiction interprets a spatial,
temporal, or other limitation in any of the above restrictive covenants to be overly broad, then the court
shall adjust the offending limitation, in the most limited manner possible, so as to fashion a reasonably
enforceable covenant which upholds the restrictive nature of this Section 14 to the fullest extent of the
law.
14.8 Reasonable Restrictions. The Parties agree that the covenants found in this Section 14 are
intended to be a reasonable restriction on Franchisee and those others identified above. Franchisor and
Franchisee agree that the purpose of these restrictions is to protect the entire franchise system from unfair
competition and to protect the goodwill, time, and effort spent by Franchisor in creating the Marks, the
System, and the Intellectual Property. Franchisee acknowledges that Franchisor would not have shared
such information with Franchisee unless Franchisee agreed to be bound by the terms of this Section 14.
Franchisee further represents that Franchisee has skills of a general and specific nature and has other
opportunities, or will have other opportunities, to use such skills, and that the enforcement of these
covenants will not unduly deprive Franchisee of the opportunity to earn a living.
14.9 Application. If Franchisee is a business entity of any nature and is otherwise not signing this
Franchise Agreement individually, this Section 14 will apply to all its Principal Operator and Owners and
their immediate family, and all others in active concert or participation in the Business and Affiliates.
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PMI 2025 FDD – Exhibit B
SECTION 15
DISPUTE RESOLUTION
15.1 Resolution Before Arbitration. Franchisor and Franchisee each expressly waive all rights to any
court proceeding, except as expressly provided in this Section 15. Any litigation, claim, dispute, suit,
action, controversy, or proceeding of any type whatsoever, including any claim for equitable relief
and/or where Franchisee is acting as a “private attorney general” suing pursuant to a statutory claim, or
otherwise, between or involving Franchisor (and/or any Affiliates of any Party) on whatever theory
and/or facts-based dispute will be processed in the following manner:
15.1.1 Face-to-Face Meeting. First, the Party complaining and the Party against whom the complaint is
alleged agree to meet in an in-person, face-to-face meeting held within thirty (30) Days after any Party
gives written notice to the other. Each Party shall be responsible for its own costs, including travel,
attorney’s fees, etc. Franchisee and Franchisor shall equally share any costs associated with the meeting
itself, such as room rental, food, etc.
15.1.2 Mediation. Second, if the issues between the Parties cannot be resolved within the initial thirty
(30) Day time-period or the face-to-face meeting, then the disagreement shall be submitted to non-binding
mediation before any mediation organization approved by the Parties. If the Parties cannot agree on an
appropriate organization or person to conduct such proceedings, the mediation shall be heard by a single
mediator from the American Arbitration Association. Both Parties shall bear their own mediation
expenses, including costs and attorney fees, as well as equally splitting the mediator fee, mediation costs,
and any other costs associated with the mediation itself (e.g. room rental, food, etc.). If mediation does
not resolve the matter, the Parties may proceed to binding arbitration as outlined below in paragraph 15.3.
15.1.3 Prerequisites to Arbitration. The Franchisee must strictly follow the process outlined in Sections
15.1.1-15.1.2 and is precluded from filing an arbitration claim until the Parties have had the in-person,
face-to-face meeting AND attended the mandatory mediation contemplated by Sections 15.1.1-15.1.2.
However, if Franchisor is the complaining Party, following Franchisor providing written notice to
Franchisee of its request for an in-person, face-to-face meeting, if Franchisee fails to respond/and or fails
to schedule or attend the required in-person, face-to-face meeting within thirty (30) Days from receipt of
notice, Franchisor may proceed immediately to binding arbitration as outlined below in Section 15.2, with
no mediation being required.
B-52
PMI 2025 FDD – Exhibit B
15.1.5 Counsel. Any Party may be represented by counsel and may, with permission of the arbitrator,
bring persons appropriate to the proceeding.
(a) The arbitrator will have the right to make a determination as to any procedural
matters as would a court of competent jurisdiction be permitted to make in the state in
which the main office of Franchisor is located. The arbitrator will also decide any factual,
procedural, or legal questions relating in any way to the dispute between the Parties.
(b) The arbitrator may issue summary orders and will have subpoena powers limited
only by the laws of the state in which the main office of Franchisor is located. The judgment
of the arbitrator on any preliminary or final arbitration award will be final and binding and
may be entered in any court having jurisdiction (subject to the opportunity for appeal as
contemplated below).
(c) The Parties to the dispute will have the same discovery rights as are available in
civil actions under the laws of the state in which the main office of Franchisor is then
located.
(d) Each participant must submit or file any claim which would constitute a
“compulsory counterclaim” (as defined by the applicable rule under the Federal Rules of
Civil Procedure) within the same proceeding as the claim to which it relates. Any such
compulsory counterclaim which is not submitted or filed in such proceeding will be forever
barred.
(e) All other procedural matters will be determined by applying the statutory, common
laws, and rules of procedure that control a court of competent jurisdiction in which the
main office of Franchisor is then located.
(f) The arbitrator will have the right to award the prevailing Party his, her, or its costs,
fees, reasonable attorneys’ fees, expert witness fees, and the like which that Party expended
in the preparation for and the prosecution of the case at arbitration.
(g) The prevailing Party shall be determined by the arbitrator using the arbitrator’s
judgment.
(h) The arbitrator’s award will be in writing. On request by any Party to the arbitration,
the arbitrator will provide to all disputants a reasoned opinion with findings of fact and
conclusions of law, and the Party so requesting will pay the arbitrator’s fees and costs
connected therewith. There will be no right to appeal the final award, except as otherwise
permitted by applicable law.
B-53
PMI 2025 FDD – Exhibit B
Venue, Jurisdiction, and Governing Law.
15.1.7 Venue; Jurisdiction. Any meeting/mediation/arbitration will be conducted exclusively at a neutral
location within twenty-five (25) miles of Franchisor’s then-current headquarters, or at another location
determined by the arbitrator but within the state in which Franchisor’s then-current headquarters is located.
The Parties hereto hereby agree to submit to the jurisdiction and venue outlined herein for the purposes
hereof.
15.1.8 Choice of Law. Except to the extent governed by the Federal Arbitration Act, the United States
Trademark Act of 1946 (Lanham Act, 15 U.S.C. Section 1051 et seq.), or other federal law, this Agreement
shall be interpreted under the laws of the State of Wyoming, without regard to the application of conflicts
of law principles. However, certain state laws may modify or override this governing law provision. Refer
to the applicable state addenda in the Franchise Disclosure Document (FDD) for any state-specific
modifications.
15.2 Disputes Not Subject to the Meeting/Mediation/Arbitration Process. The following claims are
not subject to the face-to-face meeting, mediation, and arbitration provisions of this Section 15:
SECTION 16
INSURANCE
16.1 Required Insurance and Coverage Amounts. Prior to opening the Business, Franchisee agrees
to purchase and maintain in full force and effect during the Initial Term of this Agreement (and any Interim
Period or Renewal Term) at Franchisee’s sole cost and expense, an insurance policy or policies protecting
Franchisee and Franchisor, and the officers, directors, partners, agents, owners, Affiliates, and employees
of both Franchisor and Franchisee against any loss, liability, personal injury, death, claim, property
damage, or expense whatsoever arising or occurring upon or in connection with the operation of the
Business. The specific insurance listed below must be included as part of any such policy or policies:
16.1.1 “All Risk”. “All risk” (special form) property insurance coverage for all assets, including
inventory, furniture, fixtures, equipment, supplies, and other property used in the operation of the
Business. This must include coverage for fire, vandalism, and malicious mischief with coverage limits of
at least full replacement cost.
B-54
PMI 2025 FDD – Exhibit B
16.1.3 General Liability. Comprehensive general liability insurance, including coverage for products-
completed operations, contractual liability, personal and advertising injury, fire damage, and medical
expenses having a combined single limit for bodily injury and property damage of one-million dollars
($1,000,000) per occurrence and two-million dollars ($2,000,000) in the aggregate.
16.1.4 Workers’ Compensation. Workers’ compensation insurance that complies with the statutory
requirements of the state in which the Business is located and employer liability coverage with a minimum
limit of one-million dollars ($1,000,000). This coverage is required after one employee is hired, regardless
of state requirements.
16.1.5 Errors and Omissions. Errors and Omissions (E&O) professional liability insurance with a
minimum limit of one-million dollars ($1,000,000) per occurrence and must include coverage for property
management, realtor, and real estate brokerage services.
16.1.5 Auto. Automobile liability insurance in reference to the vehicle or vehicles that are used in the
operation of the Business: automobile liability coverage for owned, non-owned, scheduled, and hired
vehicles, with a combined single limit of at least one-million dollars ($1,000,000), or, if higher, the
statutory minimum limit required by state law.
16.2 Insurance Company Rating. The foregoing policies shall be written by an insurance company
rated A-minus or better, in Class 10 or higher, by Best Insurance Ratings Service, and satisfactory to
Franchisor in accordance with standards and specifications set forth in the Manual or otherwise in writing,
from time to time, and shall include, at a minimum (except as additional coverage and higher policy limits
may be specified by Franchisor from time to time), the coverage found above.
16.3 Named Insured. Franchisor and its officers, directors, partners, agents, employees, Affiliates, and
subsidiaries shall be named as an additional insured on all policies.
16.4 Notice to Franchisor of any Termination. All policies shall expressly provide that not less than
thirty (30) Days’ prior written notice shall be given to Franchisor in the event of material alteration to
termination, non-renewal, or cancellation of the coverage evidenced by such policies.
16.5 Proof of Insurance Provided to Franchisor. Prior to the opening of the Business and thereafter
at least thirty (30) Days prior to the expiration of any such policy or policies, Franchisee shall deliver to
Franchisor the actual policy or policies of insurance or certificates issued by the insurer (and not the
broker) evidencing the proper coverage with limits not less than those required hereunder. If proof of
insurance is not delivered timely, Franchisee will be assessed a daily Late Fee.
16.6 Right of Franchisor to Terminate for Failure to Maintain. If Franchisee fails on two (2)
separate occasions to retain the insurance policies required in this Section 16, Franchisor may terminate
this Agreement.
B-55
PMI 2025 FDD – Exhibit B
16.7.1 Service Providers. Franchisee shall require all of Franchisee’s service providers to maintain
insurance, in amounts that are reasonable and customary for the type of business conducted by the service
provider, and, if possible, to name Franchisee and Franchisor as an additional insured on said policies.
SECTION 17
MISCELLANEOUS
17.1 Disclosure of Franchisee’s Information. Franchisor may disclose, in its Franchise Disclosure
Document or otherwise, any information concerning Franchisee and the Business, including Franchisee’s
name, address, telephone number, financial, and other information, during the Initial Term, any Renewal
Term, Interim Period, or after the termination of expiration of this Agreement.
17.2 Ownership of Data. Franchisor may have independent access to the information and data
generated by Franchisee through the Business and stored electronically, and Franchisor reserves the right
to use such information and data in any way it chooses, at Franchisor’s discretion, to benefit the System.
17.3 Complaints and Litigation. Franchisor is not responsible for disputes between Franchisee and its
customers, vendors, or other third parties. However, if Franchisor receives complaints or is served with
lawsuits related to Franchisee’s misconduct or violation of law, Franchisor may, at its sole discretion,
determine whether to intervene or take action. Nothing in this Agreement requires Franchisor to resolve
complaints or disputes on Franchisee’s behalf. If Franchisor elects to take action, Franchisee remains fully
responsible for compliance with this Agreement and any liabilities resulting from its business operations.
17.4 Modification. This Agreement may only be modified in a written agreement which is signed by
all Parties to this Franchise Agreement. Franchisee acknowledges that Franchisor may modify its
standards, specifications, suppliers, vendors, operating processes, and marketing procedures, including
but not limited to: goods and services Franchisee provides and vendors and Franchisor Software solutions
Franchisee uses, as well as those set forth in the Manual, unilaterally and under any conditions and to the
extent to which Franchisor, in its sole discretion, deems necessary to protect, promote, or improve the
Marks and the quality of the System in general. These changes will likely require Franchisee to pay
additional one-time, monthly, or transactional fees.
17.5 Entire Agreement – Merger. This Agreement, including all exhibits and addenda, contains the
entire agreement between the Parties and supersedes any and all prior oral, written, express, or implied
agreements, statements, or understandings concerning the subject matter hereof. However, nothing in this
Agreement or any related agreement is intended to disclaim the Franchisor’s representations made in the
Franchise Disclosure Document. Subsequent agreements between the Franchisor and Franchisee do not
modify or amend this Agreement, unless explicitly stated.
B-56
PMI 2025 FDD – Exhibit B
17.7 No Waiver. No waiver of any condition or covenant contained in this Agreement or failure to
exercise a right or remedy by either Franchisor or Franchisee shall be considered to imply or constitute a
further waiver by either Franchisor or Franchisee of the same or any other condition, covenant, right, or
remedy.
17.8 No Right to Set Off. Franchisee shall not be allowed to set off amounts owed to Franchisor for
Royalties or other amounts due hereunder against any monies owed to Franchisee, nor shall Franchisee in
any event withhold such amounts due to any alleged nonperformance by Franchisor hereunder, which
right of set off is hereby expressly waived by Franchisee.
17.9 Invalidity. If any provision of this Agreement is held invalid by any tribunal in a final decision
from which no appeal is or can be taken, such provision shall be deemed modified to eliminate the invalid
element and, as so modified, such provision shall be deemed a part of this Agreement as though originally
included. The remaining provisions of this Agreement shall not be affected by such modification.
17.10 Notices. All notices required to be given under this Agreement shall be given in writing, by
electronic mail, U.S. mail, or other delivery service, at the address set forth in the first Section of this
Agreement, or at such other addresses as either Party may designate from time to time, including email
addresses, and shall be effectively given when received, as may be applicable.
17.11 Survival of Provisions. Any provisions that, by their terms, extend beyond termination or
expiration of this Agreement shall continue in full force and effect subsequent to and notwithstanding the
termination or expiration of this Agreement.
17.12 Guaranty. If Franchisee takes ownership in the franchise in other than its personal name at any
time during the Term, Franchisee or all Owners shall be required to sign the Guaranty of Franchisee’s
Obligations, which is attached as Addendum G, at the same time as Franchisee delivers this Agreement.
The Guarantors shall be bound by all restrictive covenants found herein, including, but not limited to,
post-termination covenants not to compete.
17.13 Confidentiality. Franchisee agrees to hold in strictest confidence and not to disclose, publish, or
use the existence of, or any details relating to, this Agreement (and any amendments thereto) to any third
party, including other franchisees, without Franchisor’s express written consent, except as required by
law. Any violation of this provision shall constitute a breach of this Agreement.
B-57
PMI 2025 FDD – Exhibit B
IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first above set forth.
FRANCHISOR
FRANCHISEE
Signature:
Name:
Address:
City, State, Zip:
Email:
Telephone No.:
Signature:
Name:
Address:
City, State, Zip:
Email:
Telephone No.:
Company Name:
Signature:
By (Name):
Its (Role):
Address:
City, State, Zip:
Email:
Telephone No.:
B-58
PMI 2025 FDD – Exhibit B
ADDENDUM A
Letter of Understanding
This letter of understanding outlines the responsibilities of the PMiBOOKS team and the FRANCHISEE
regarding assisting the FRANCHISEE with developing their knowledge and skills required to effectively
manage the bookkeeping for their PMI franchise. The PMiBOOKS program is a temporary training
solution for new franchisees until they either reach a level of competency or have hired team members to
manage the property management accounting functions.
PMiBOOKS will provide services month-to-month. If the FRANCHISEE meets the criteria to discontinue
PMiBOOKS services, the FRANCHISEE may submit a request to discontinue utilizing PMiBOOKS by
providing sixty (60) days written notice to the PMiBOOKS team. If such a request is approved by
PMiBOOKS, in consultation with Franchisor, services will no longer be provided.
After the FRANCHISEE provides sixty (60) days written notice to discontinue PMiBOOKS services,
FRANCHISEE must complete the PMiBOOKS offboarding process, which includes completing the
FRANCHISOR “do-it-yourself” bookkeeping training course.
PMiBOOKS services will no longer be provided upon termination or expiration of Franchisee's Franchise
Agreement with Franchisor.
PMiBOOKS may also discontinue providing PMiBOOKS services for FRANCHISEES’s failure to
provide data to the PMiBOOKS team, failure to complete tasks in a timely manner, or for FRANCHISEE’s
failure to maintain a valid Property Management Software subscription if such breach is not cured within
30 days after PMiBOOKS provides notice to FRANCHISEE of the intent to discontinue providing
PMiBOOKS services.
Any additional work or changes that PMiBOOKS must perform that are not specified in this Letter of
Understanding must be mutually agreed upon (email will be sufficient). PMiBOOKS will charge the
current market rate of $85.00 (Eighty-Five Dollars) per hour for any additional work or changes. This
charge is subject to market increases at the discretion of PMiBOOKS upon thirty days prior written notice
to FRANCHISEE.
The PMiBOOKS team will perform the following services for FRANCHISEE after FRANCHISEE
provides the required data to the PMiBOOKS team:
b. Within the payables section of the Property Management Software, (i) record vendor
invoices; (ii) create recurring vendor invoices as specified FRANCHISEE; (iii) attach
vendor invoices to work orders; (iv) pay the invoices through bill pay, provided the owner
has a balance to pay all or a portion of the bills; and (v) create checks in PDF, and forward
to FRANCHISEE via email for the FRANCHISEE to print and send.
B-59
PMI 2025 FDD – Exhibit B
c. Enter data into the Property Management Software, including without limitation, (i)
entering owner checks (owner draws); (ii) preparing, publishing, and sending owner
statements; (iii) entering necessary journal entries and adjustments to close the accounting
period; (iv) entering or calculating management fees; (v) entering all debit/credit card
transactions; (vi) processing all invoices/bills; (vii) reconciling taxes payable by
Franchisee; (viii) entering all automatic withdrawals and transfers; (ix) performing regular
bank reconciliations; (x) performing regular reconciliations of guest and owner deposits;
and (xi) providing and monitoring monthly reports as specified on a monthly checklist
under the FRANCHISEE’s direction.
d. Work with Franchisee in a combined effort to match Franchisor’s best practices with
Franchisee’s business and train on processing all rent and other payments PMiBOOKS has
the right, but not the obligation to enter data in other sections of your software as may be
necessary to fulfill the purposes of this Agreement. PMiBOOKS will in no way provide,
advise, or consult regarding any services related to any tax issues (federal, state, or local),
unless otherwise engaged in writing, which would require additional fees.
b. Enter Data under the Upsell Items section of the Property Management Software
including (i) all guest fees to be charged upon booking; (ii) non-refundable deposit charges;
(iii) taxes to be held according to state/county laws; (iv) additional guest charges post-
booking; (v) cleaning fees; (vi) refunds; (vii) additional amenity fees; (viii) rebates from
vendors; and, but not limited to, (ix) your other income.
c. Enter all necessary information into the Property Management Software as assigned
and with oversight by PMiBOOKS and work with PMiBOOKS in a combined effort to
match Franchisor’s best practices with Franchisee’s business.
d. Provide to PMiBOOKS all Data as requested for both business expenses and
Franchisee’s customer expenses and charges.
e. Provide PMiBOOKS team read only access to PMI bank and business credit card
account, for verification and reconciliation purposes.
g. Verify all information in the Payables section of the Property Management Software
that was entered by PMiBOOKS, provide a completed IRS form W-9 for each new vendor
in addition to vendor contact information, and send to PMiBOOKS a copy of the invoice
and any details that PMiBOOKS requires, as well as any payments made by Franchisee
that were not provided to PMiBOOKS.
B-60
PMI 2025 FDD – Exhibit B
h. Inform PMiBOOKS of payments from owners (owner contributions) upon being
received from owners, verify all information, and provide a completed IRS form W-9 for
each owner. Provide “view only” access to payment processing software used with
Property Management Software. Provide view only access to preferred vendor accounts.
If there are any data-entry issues caused by FRANCHISEE needing to be corrected by PMiBOOKS,
which determination will be made by PMiBOOKS, there will be an additional charge at the market
hourly rate, currently $85.00 (Eighty-Five Dollars) per hour, in order for PMiBOOKS to correct the data
entry error. This charge is subject to market increases at the discretion of PMiBOOKS.
FRANCHISEE agrees and acknowledges that the obligations to be performed under this Agreement are
necessary and required, and that there may be other entries to be performed by FRANCHISEE in the
Property Management Software in order to fully utilize the software’s features.
FRANCHISEE further agrees and acknowledges that PMiBOOKS may share any and all Data and
financial information of FRANCHISEE collected or made known to PMiBOOKS with Franchisor and
its officers, directors, and employees for purposes of—including, but not limited to—calculating
royalties, determining and analyzing financial health of Franchisee, and creating financial performance
representations.
→ Guesty
→ Ximplify
→ Process Street
→ QuickBooks Online
Regarding fees: All services performed by PMiBOOKS per this Letter of Understanding are to be
prepaid. The cost of services provided are at the following rate: $100 onboarding onto PMiBOOKS for
STR bookkeeping services, $50 per key for onboarding/set-up of the key, $50 per active key (according
to Property Management Software) per month, regardless of status, with a minimum fee of $100.00 per
month.
Fees may be adjusted by the PMiBOOKS team at its discretion upon 30 days’ notice to FRANCHISEE.
Fees due for the following month will be assessed on the 15th of the previous month, and payments to
PMiBOOKS will be automatically deducted by the 15th day of the month by ACH.
Franchisee Name:
B-61
PMI 2025 FDD – Exhibit B
OVERVIEW OF RESIDENTIAL SERVICES
The PMiBOOKS team will perform the following services for FRANCHISEE after FRANCHISEE
provides the required data to the PMiBOOKS team:
b. Within the payables section of the Property Management Software, (i) record invoices
from vendors; (ii) create recurring invoices for vendors as specified in Data; (iii) create
marked-up vendor invoices for your Franchise; (iv) attach invoices to work orders; (v) pay
the invoices through bill pay, provided the owner has a balance to pay all or a portion of
the bills; and (vi) create checks in PDF, and forward to FRANCHISE via email for the
FRANCHISEE to print and send.
c. Enter data into the Property Management Software, including without limitation, (i)
entering owner checks (owner draws); (ii) preparing owner statements; (iii) entering
necessary journal entries and adjustments to close the accounting period monthly; (iv)
entering or calculating management fees; (v) entering all debit/credit card transactions; (vi)
processing all invoices/bills; (vii) calculating all late fees; (viii) reconciling taxes payable
by Franchisee; (ix) entering all automatic withdrawals and transfers; (x) performing regular
bank reconciliations; (xi) performing regular reconciliations of guest and owner deposits;
(xii) providing and monitoring monthly reports; (xiii) entering owner and lease agreements
based on information provided by the FRANCHISEE; and (xiv) setting up new doors (units
and buildings) in the Property Management Software.
d. Work with Franchisee in a combined effort to match Franchisor’s best practices with
Franchisee’s business and train on processing all rent and other payments. PMiBOOKS
has the right, but not the obligation, to enter data in other sections of your software as may
be necessary to fulfill the purposes of this Agreement. PMiBOOKS will in no way provide,
advise, or consult regarding any services related to any tax issues (federal, state, or local),
unless otherwise engaged in writing, which would require additional fees.
b. Enter Data under the Upsell Items section of the Property Management Software,
including but not limited to: (i) all management fees and categories charged by
FRANCHISEE in setup; (ii) non-refundable deposit charges; (iii) your application fee
charges and payments; (iv) taxes to be held according to state/county laws; (v) additional
guest charges post booking; (vi) cleaning fees; (vii) refunds; (viii) additional amenity fees;
(ix) rebates from vendors; (x) your other income; and (xi) payments from your tenants.
c. Enter all necessary information into the Property Management Software as assigned
and with oversight by PMiBOOKS, and work with PMiBOOKS in a combined effort to
B-62
PMI 2025 FDD – Exhibit B
match Franchisor’s best practices with Franchisee’s business.
d. Provide to PMiBOOKS all Data as requested for both business expenses and
Franchisee’s customer expenses and charges, including the auto-charges for rent and all
charges you want applied to the Lease.
e. Provide PMiBOOKS team read only access to PMI bank and business credit card
account, for verification and reconciliation purposes.
f. Enter all information and documentation into the Google Drive provided by
PMiBOOKS, including without limitation: vendor invoices, W-9s, and OTA (online travel
agency) statements.
g. Verify all information in the Payables section of the Property Management Software
that was entered by PMiBOOKS, provide a completed IRS form W-9 in addition to vendor
contact information, and send to PMiBOOKS a copy of the invoice and any details that
PMiBOOKS requires, in addition to any payments made by Franchisee that were not
provided to PMiBOOKS.
k. Transfer management fees after PMiBOOKS has calculated, prepared, and paid
management fees in the system.
If there are any data-entry issues caused by FRANCHISEE needing to be corrected by PMiBOOKS, which
determination will be made by PMiBOOKS, there will be an additional charge at the market hourly rate,
currently $85.00 (Eighty-Five Dollars) per hour, in order for PMiBOOKS to correct the data entry error.
This charge is subject to market increases at the discretion of PMiBOOKS.
FRANCHISEE agrees and acknowledges that the obligations to be performed under this Agreement are
necessary and required, and that there may be other entries to be performed by FRANCHISEE in the
Property Management Software in order to fully utilize the software’s features.
FRANCHISEE further agrees and acknowledges that PMiBOOKS may share any and all Data and
financial information of FRANCHISEE collected or made known to PMiBOOKS with Franchisor and its
officers, directors, and employees for purposes of—including but not limited to—calculating royalties,
determining and analyzing financial health of Franchisee, and creating financial performance
representations.
FRANCHISEE acknowledges they are using the following Property Management Software:
B-63
PMI 2025 FDD – Exhibit B
Rentvine
Appfolio
Process Street
QuickBooks Online
Fees may be adjusted by the PMiBOOKS team. The cost of services provided are at the following market
rate, currently $20 per Door monthly, which includes $5/door for reconciliations and $15/door for
bookkeeping monthly for a total of $20 per Door monthly. Additional services are billed at $75/hour
($85/hour if no doors are being billed for). Reconciling the operating bank account (property management
business account) is an additional 2% of operating expenses per month. Reconciling credit card accounts
is not included and the use of credit cards for trust account expenses is not allowed or recommended in
order to be on PMiBOOKS. There is a minimum fee of $100.00 per month.
The market rate may be adjusted by the PMiBOOKS team at its discretion upon 30 days’ notice to
FRANCHISEE. Fees due for the following month will be assessed on the 15th of the previous month, and
payments to PMiBOOKS will be automatically deducted by the 15th day of the month by ACH.
Franchisee:
The PMiBOOKS team will perform the following services for FRANCHISEE after FRANCHISEE
provides the required data to the PMiBOOKS team:
a. Enter Data into Property Management Software, depending on tasks, if franchisee, for
a fee, elects to have PMiBOOKS do the data entry.
b. Within the payables section of the Property Management Software, (i) record invoices
from vendors; (ii) create recurring invoices for vendors as specified in Data; (iii) create
marked-up bills for your Franchise; (iv) attach invoices to work orders; (v) pay invoices
via ACH, or record EFT payments; and (vi) post invoice to Check Printing Client
Download for Franchisee to print.
c. Complete CINC DAILY TASKS, including without limitation, (i) daily bank account
reconciliation; (ii) review and correct accounting alerts; (iii) review and post bank returns;
(iv) process owner payments; and (v) make necessary owner adjustments.
d. Work with Franchisee in a combined effort to match Franchisor’s best practices with
Franchisee’s business and train on processing and other payments. PMiBOOKS has the
right, but not the obligation, to enter data in other sections of your software as may be
necessary to fulfill the purposes of this Agreement. PMiBOOKS will in no way provide,
advise, or consult regarding any services related to any tax issues (federal, state, or local),
unless otherwise engaged in writing, which would require additional fees.
B-64
PMI 2025 FDD – Exhibit B
e. Provide monthly financial packet to FRANCHISEE for each association managed by
PMiBOOKS.
c. Provide PMiBOOKS with all non-partner bank statements within 10 days of the
month close.
If there are any data-entry issues caused by FRANCHISEE needing to be corrected by PMiBOOKS, which
determination will be made by PMiBOOKS, there will be an additional charge at the market hourly rate,
currently $85.00 (Eighty-Five Dollars) per hour, in order for PMiBOOKS to correct the data entry error.
This charge is subject to market increases at the discretion of PMiBOOKS.
FRANCHISEE agrees and acknowledges that the obligations to be performed under this Agreement are
necessary and required, and that there may be other entries to be performed by FRANCHISEE in the
Property Management Software in order to fully utilize the software’s features.
FRANCHISEE further agrees and acknowledges that PMiBOOKS may share any and all Data and
financial information of FRANCHISEE collected or made known to PMiBOOKS with Franchisor and its
officers, directors, and employees for purposes of—including, but not limited to—calculating royalties,
determining and analyzing financial health of Franchisee, and creating financial performance
representations.
FRANCHISEE acknowledges they are using the following Property Management Software:
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PMI 2025 FDD – Exhibit B
→ CINC Systems
→ Process Street
Fees may be adjusted by the PMiBOOKS team. The cost of services provided are at the following rate,
currently Onboarding per unit $2.50 per unit with a minimum of $75 per association. Ongoing monthly
services will be charged at 20% of the monthly management fee charged to the association with a $100
minimum.
The rate may be adjusted by the PMiBOOKS team at its discretion upon 30 days’ notice to FRANCHISEE.
Fees due for the following month will be assessed on the 15th of the previous month, and payments to
PMiBOOKS will be automatically deducted by the 15th day of the month by ACH.
Franchisee: ___________________________________
B-66
PMI 2025 FDD – Exhibit B
ADDENDUM B
STATEMENT OF OWNERSHIP
FORM OF OWNERSHIP
(Check One)
OR
By:
By:
By:
By:
Franchisee to provide a copy of the Articles of Incorporation certified by the Secretary of State and a copy of the
By-laws of the Corporation certified by an officer or director of the Corporation.
OR
B-67
PMI 2025 FDD – Exhibit B
(Addendum A, continued)
By:
By:
By:
By:
Franchisee to provide a copy of the Certificate of Organization certified by the Secretary of State and an
executed copy of the Operating Agreement.
Any and all changes to this information must be reported immediately to Franchisor in writing. Franchisee
acknowledges that this Statement of Ownership is true and accurate, and that it applies to the Business
authorized under this Franchise Agreement.
Franchisee acknowledges that this Statement of Ownership applies to the Business authorized under this
Franchise Agreement.
FRANCHISEE
(If an individual)
Signature: ______________________________________
Name: ______________________________________________
Company Name:___________________________________
Signature: _________________________________________
B-68
PMI 2025 FDD – Exhibit B
ADDENDUM C
2. Legal Address. The business address for any notices mailed under the Franchise Agreement shall
be: _____________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
FRANCHISOR
FRANCHISEE
Signature: _________________________________________________
B-69
PMI 2025 FDD – Exhibit B
ADDENDUM D
The undersigned owner(s) (“Owner(s)”) of the bank account identified below (“Account”) authorize and
request Property Management Incorporated Franchise, LLC (the “Franchisor”) to obtain payment for
payments due, including but not limited to Royalty, expenses, and all other fee amounts owed to
Franchisor pursuant to the Franchise Agreement between the Franchisor and Owner(s), as these amounts
become due by initiating a payment entry to the Account. Payment should be deducted from the Account
identified below. In addition, the Owner(s) authorize and request the bank identified below (“Bank”), to
accept the payment entries presented to the Bank and to deduct such payments from the Account, without
liability for the correctness of these payments.
FRANCHISEE INFORMATION:
_______________________________________________________________________
______________________________________________________________________________
OR: (if a business entity)
d/b/a: _______________________________
B-70
PMI 2025 FDD – Exhibit B
ADDENDUM E
This Termination and Release Agreement (“Agreement”) is entered into on _________, 20___
(“Effective Date”), between Property Management Incorporated Franchise, LLC, a Wyoming limited
liability company having a principal place of business at 2901 W Bluegrass Blvd, Ste 420, Lehi, Utah
84043 (“Franchisor” or “Company”), and ____________________ (“Franchisee”). Franchisor and
Franchisee may sometimes be referred to in the singular as a “Party” or jointly as the “Parties.” If the
Franchisee is a corporate entity, the term “Franchisee” shall also refer to the “Owners” as that term is
defined in the Parties’ Franchise Agreement. All capitalized terms not otherwise defined herein shall have
the meaning ascribed in them in the Franchise Agreement.
RECITALS
WHEREAS, Franchisor has agreed to allow the termination of the Franchise Agreement
(“Termination”) upon the terms and conditions contained in this Agreement;
WHEREAS, the Parties desire to enter into this Agreement for the purpose of documenting such
Termination of those rights and obligations of the Business, and, except as provided herein, to fully and
finally resolve all legal and equitable claims existing between them that were or could have been asserted
in any action and any and all claims, known or unknown, between the Parties in any way related to the
Franchise Agreement or the franchise relationship created thereby and related to the Business, except as
specifically set forth herein.
NOW, THEREFORE, in consideration of the mutual covenants, promises, and agreements herein
contained, the Parties hereto hereby covenant, promise, and agree as follows:
AGREEMENT
1. Termination of Franchise. Upon execution of this Agreement, the rights and duties of Franchisor and
Franchisee under the Franchise Agreement shall terminate, except that Franchisee’s obligations to comply
with all of the post-termination covenants and obligations of the Franchise Agreement and all other
provisions of the Franchise Agreement which expressly survive the termination of the Franchise
Agreement (“Survival Provisions”) shall continue to apply and be enforceable from and after the
Effective Date of this Agreement. Franchisor shall also be entitled to retain all fees and rebates it may
have received with respect to the Business. This Agreement shall not be deemed in any way to modify or
alter Franchisee’s obligations to pay Franchisor royalties and other amounts accrued, due, and owing
through the termination of Franchisee’s right to operate the Business as of the Effective Date.
2. Release of Franchisor by Franchisee. For and in consideration of the termination of the Business and
the termination of Franchisee’s obligations (except the post-termination covenants and obligations set
forth in the Survival Provisions of the Franchise Agreement) Franchisee, their successors, assigns, agents,
B-71
PMI 2025 FDD – Exhibit B
representatives, officers, and directors (collectively “Franchisee Releasing Parties”), hereby fully and
forever unconditionally release and discharge Franchisor, and its past, present, and future officers,
directors, agents, attorneys, employees, shareholders, successors, assigns, and Affiliates (collectively
referred to as “Franchisor Released Parties”), for all purposes, of and from any and all claims, debts,
demands, damages, costs, expenses, actions, causes of action, or suits of any kind whatsoever, at common
law, statutory or otherwise, whether now known or not, whether contingent or matured, including, without
limitation, any claim, demand, or cause of action arising out of or in connection with the Franchise
Agreement or the franchise relationship created thereby, Franchisor’s consent to the Termination, or any
other contractual relation between Franchisee and the Franchisor and/or any Affiliate of the Franchisor,
which the Franchisee Releasing Parties may have had or may now have directly or indirectly against any
or all of the Franchisor Released Parties based upon or arising out of any event, act, or omission that has
occurred prior to the Effective Date. The Franchisee Releasing Parties further covenant and agree never
to institute, prosecute, or assist others to institute or prosecute, or in any way aid any claim, suit, action at
law or in equity, or otherwise assert any claim against any or all of the Franchisor Released Parties for
any damages (actual, consequential, punitive, or otherwise), injunctive relief, or other loss or injury either
to person or property, cost, expense, attorneys’ fees, amounts paid on account of recovery or settlement,
or any other damage or harm whatsoever, based upon or arising out of any event, act, or omission that has
occurred prior to the Effective Date.
4. Confidentiality. The Parties agree to hold in strictest confidence and not to disclose, publish, or use
the existence of, or any details of relating to, this Agreement to any third-party without the non-disclosing
Party’s express written consent, except as required by law.
5. Non-Disparagement. Except as required by law, each of the Parties to this Agreement agrees to refrain
from taking ANY action or make any statement, written or oral, which disparages (“Disparages”) the
B-72
PMI 2025 FDD – Exhibit B
other Party, including any Affiliates, or their respective former or existing officers, directors, shareholders,
partners, franchises, vendors, employees, or consultants. “Disparage” shall mean any negative action or
statement that may harm or hinder the Company, in any manner, whether said information is public
knowledge or not, and whether said information is true or not. Further, the Parties agree and acknowledge
that this Non-Disparagement provision is a material term of this Agreement, the absence of which would
have resulted in the Company refusing to enter into this Agreement. This provision survives the
termination of this Agreement.
6. No Reliance or Coercion. The Parties each acknowledge that, in entering this Agreement, neither of
the Parties have relied on any representations from the other Party. The Parties further acknowledge that
they are freely and voluntarily entering into this Agreement, uncoerced by any person, and that they have
sought and obtained the advice of legal counsel of their choice with regard to this Agreement.
7. Construction. The Parties agree that neither of the Parties were the sole drafters of this Agreement and,
in the event of any dispute over interpretation of this Agreement, there shall be no bias or presumption
against the position or interpretation offered by any Party. Any capitalized terms not otherwise defined in
this Agreement shall have the same meaning as in the Franchise Agreement.
9. Return of Confidential Information and Franchisor Property. Franchisee agrees to comply with the
obligations contained in Section 11 of the Franchise Agreement—‘Obligations Upon Termination or
Expiration’—including but not limited to: (i) ceasing to use Franchisor’s Intellectual Property and
returning all Intellectual Property or Confidential Information of Franchisor to Franchisor’s corporate
office within seven (7) days of the Effective Date; (ii) refraining from holding out as a Franchisee and
immediately ceasing advertising in any manner using the System, Marks, Materials, etc., of Franchisor;
(iii) taking all necessary steps to disassociate itself from the System and the Business, including, but not
limited to, the removal of signs, destruction of letterhead, and assignment and transferring of all internet
sites, web pages, online directories, social media, and the like; (iv) amend or cancel any assumed name,
fictitious name, or business name or equivalent registration which contains any trade name or Mark of
Franchisor’s or its Affiliates’, or in any way identifies Franchisee as being affiliated with the System; (v)
immediately notify all suppliers, utilities, creditors, and concerned others that Franchisee is no longer
affiliated with Franchisor, the System, or the franchise, and provide proof to Franchisor of such
notification; (vi) within seven (7) days from the Effective Date, return to Franchisor by first class, prepaid,
certified, return receipt requested, United States Mail, Manual (including originals and any copies), all
training, advertising, promotional aids, Materials and all other printed materials pertaining to the operation
of the Business and a copy of the Customer List and Trade Lists; (with the exception of the Customer and
Trade list, any print materials listed herein may be destroyed in lieu of mail.) (vii) cease using or availing
itself of any of Franchisor’s Software or its Affiliates’ software, hardware, or other proprietary technology;
(viii) cease using or availing itself of any products or services provided by Approved Vendors; and (ix)
furnish evidence satisfactory to Franchisor of compliance with the aforementioned within thirty (30) days
of the Effective Date.
10. Warranty of Non-Assignment. Each of the Parties warrants and represents that there has been no
assignment of any of the claims being released hereby.
B-73
PMI 2025 FDD – Exhibit B
11. Binding Effect. This Agreement shall be binding upon and inure to the benefit of the Parties and their
respective successors and assigns.
12. Amendments. This Agreement may not be changed or modified except by writing signed by all the
Parties.
13. Dispute Resolution and Jurisdiction. Any disputes involving this Agreement shall be resolved in
accordance with Section 15 of the Franchise Agreement. Any cause of action, claim, suit, or demand
allegedly arising from or related to the terms of this Agreement or the relationship of the parties not subject
to arbitration pursuant to Section 15 of the Franchise Agreement must be brought in the Federal District
Court for the District of Utah or in Salt Lake County State Courts in Salt Lake City, Utah. Both parties
hereto irrevocably admit themselves to, and consent to, the exclusive jurisdiction of said courts.
14. Governing Law. Except to the extent governed by the Federal Arbitration Act, the United States
Trademark Act of 1946 (Lanham Act, 15 U.S.C. Section 1051 et seq.) or other federal law, this Agreement
shall be interpreted under the laws of the State of Wyoming, without regard to the application of conflicts
of law principles.
15. Fees and Costs. In any action to enforce, interpret, or seek damages for violation of this Agreement,
the prevailing Party shall recover all attorney’s fees and expenses.
16. Severability. If any provision of this Agreement shall be held by a court of competent jurisdiction to
be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions
shall not be affected or impaired thereby.
17. Authorization. Each Party warrants that each individual executing this Agreement on behalf of the
respective Parties is fully authorized to do so by each of the respective Parties and each individual
executing this Agreement warrants that he or she is acting within the scope of his or her employment and
authority in executing this Agreement.
18. Counterparts and Facsimile. This Agreement may be executed in counterparts or by copies transmitted
by facsimile or other electronic means, all of which shall be given the same force and effect as the original.
This Agreement shall be effective when the signatures of all Parties have been affixed to counterparts or
copies.
19. Entirety. This Agreement contains the entire agreement between the Parties related to the subject
matter hereof, and in entering into this Agreement, each Party represents that he, she, or it is doing so
voluntarily and of his, her, or its own free will, and have executed this Agreement below acknowledging
that each Party has completely read and fully understands the terms of this Agreement.
20. State of Washington. This Agreement does not apply with respect to claims arising under the
Washington Franchise Investment Protection Act, RCW 19.100, and the rules adopted thereunder.
B-74
PMI 2025 FDD – Exhibit B
IN WITNESS WHEREOF, the Parties have
duly executed this Agreement, as of the day and
year first above written.
FRANCHISOR
PROPERTY MANAGEMENT
INCORPORATED FRANCHISE, LLC
a Wyoming limited liability company
FRANCHISEE
Signature:
___________________________
Name:
Company Name:____________________
Signature:__________________________
By: (Name)_________________________
Its: (Role)___________________________
B-75
PMI 2025 FDD – Exhibit B
ADDENDUM F
RECITALS
WHEREAS, Franchisee has entered into a Franchise Agreement (the “Franchise Agreement” or
“Agreement”) with Property Management Incorporated Franchise, LLC, a Wyoming limited liability
company (“Franchisor”), and as such, is the beneficiary of certain proprietary, confidential, and trade
secret information, including the forms, business procedures, techniques, the Marks; the manner and
method of training that Franchisor delivers to Franchisee; the software, operations, revenue streams,
Manual, Materials, and standards and procedures that Franchisee uses in the day-to-day operation of the
Business; the methods to be used by Franchisee for finding clients and service providers; the names and
other identifying information of trades who will participate in Franchisor’s system; the economic and
financial characteristics of Franchisor’s system; and any copyrighted information owned by Franchisor or
its Affiliates, that relate to Franchisee’s Business, suppliers, marketing plans, and the like, developed and
owned by Franchisor and made available to Franchisee (the “Proprietary Information”);
WHEREAS, for the purposes of this Confidentiality Agreement, the term “Employee” shall mean any of
Franchisee’s employees, agents, contractors, and all individuals that take an active role in the operation of
the Business;
WHEREAS, Employee, in the course of his or her engagement with Franchisee, will have access to such
Proprietary Information;
WHEREAS, all capitalized terms not defined in this Confidentiality Agreement shall have the meaning
set forth in the Franchise Agreement;
NOW, THEREFORE, in consideration of the engagement of the Employee by Franchisee, and for other
good and valuable consideration, the adequacy of which is admitted by all Parties, it is agreed as follows:
COVENANTS
2. Except as may be required in the performance of duties for Franchisee, Employee will not, during the
course of his or her engagement and thereafter, directly or indirectly, use or disclose to any third party, or
authorize any third party to use, any Proprietary Information relating to the Business or interest of
Franchisee or Franchisor.
3. If Employee is a manager or is in a management position with Franchisee, Employee will not, during
the course of his or her employment and for one (1) year thereafter, directly or indirectly in any capacity,
without Franchisee’s prior written consent, engage in a business or plan, organize a business, or have any
B-76
PMI 2025 FDD – Exhibit B
financial interest in a franchised property management company that is competitive with, or substantially
similar to, the business of Franchisee or Franchisor (a “Competitive Business”) located within a twenty
(20) mile radius of Franchisee’s place of business or any place of business conducted by a franchisee of
Franchisor at the time of Employee’s termination of engagement by becoming an owner, officer, director,
shareholder, partner, associate, employee, agent, representative, contractor, or consultant, or serve in any
other capacity in any Competitive Business.
4. Notwithstanding the foregoing, the ownership of not more than two percent (2%) of the voting stock
of a publicly held corporation engaged in a Competitive Business shall not be considered a violation of
the foregoing provision.
5. Employee, regardless of his or her position with Franchisee, will not, during the course of his or her
engagement and for one (1) year thereafter, directly or indirectly attempt to employ, contract with, or
solicit for any engagement, employees, contractors, or consultants of Franchisee, Franchisor, or Affiliates.
6. Employee, regardless of his or her position with Franchisee, will not, during the course of his or her
engagement and for one (1) year thereafter, directly or indirectly contact any customer of Franchisee for
the purpose of soliciting from any such customer any business that is the same as, or substantially similar
to, the business conducted between Franchisee and the customer.
7. At the termination of his or her employment, Employee agrees to deliver to Franchisee (and will not
keep in his possession or deliver to anyone else) all Proprietary Information, including all Intellectual
Property, records, data, designs, photographs, notes, reports, proposals, lists, correspondence,
specifications, drawings, blueprints, sketches, Materials, equipment, other documents or property, or
reproductions of any such items belonging to Franchisee, its successors or assigns, which relate in any
way to the operation of Franchisee’s business.
8. Employee hereby acknowledges and agrees that any breach by him or her of this Confidentiality
Agreement will cause damage to Franchisee and Franchisor in an amount difficult to ascertain.
Accordingly, in addition to any other relief to which Franchisee may be entitled, either Franchisee or
Franchisor shall be entitled to temporary, preliminary, or permanent injunctive relief for any breach or
threatened breach by Employee without proof of actual damages that have been or may be caused.
10. All covenants made in this Agreement by Employee shall survive the termination of this
Confidentiality Agreement.
11. This Confidentiality Agreement may be amended in whole or in part only by a written agreement
signed by both Parties.
12. This Confidentiality Agreement memorializes and constitutes the final expression and the complete
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PMI 2025 FDD – Exhibit B
and exclusive statement of agreement and understanding between the Parties with respect to the matters
set forth herein. It supersedes and replaces all prior negotiations, proposed agreements, and agreements,
whether written or unwritten. Each of the Parties to this Confidentiality Agreement acknowledges that it
has not executed this Confidentiality Agreement in reliance upon any promise, representation, statement,
or warranty whatsoever, express or implied, which is not expressly contained in this Confidentiality
Agreement or in reliance upon any belief as to any fact not expressly recited herein.
13. Any notice, request, demand, or other communication given pursuant to the terms of this
Confidentiality Agreement shall be deemed given upon delivery, if hand-delivered, or three (3) Days after
deposit in the United States mail, postage prepaid, and sent certified or registered mail, return receipt
requested, addressed to the addresses of the Parties indicated below or at such other address as such Party
shall have advised the other Party in writing.
FRANCHISEE
Company Name:
Signature:
By:
Its:
EMPLOYEE
Signature:
Print Name:
B-78
PMI 2025 FDD – Exhibit B
ADDENDUM G
RECITALS
WHEREAS, as an inducement to Franchisor to enter into the Franchise Agreement, the Guarantor(s)
agreed to fully guaranty, jointly and severally with all other guarantors, the performance of Franchisee
under the Franchise Agreement;
NOW, THEREFORE, for and in consideration of the mutual covenants found herein and for other good
and valuable consideration, which consideration is deemed to be adequate by all parties, each of the
undersigned hereby personally and unconditionally agree to the following:
COVENANTS
1. Guarantor(s) guarantees to Franchisor and its successors and assigns, for the Term of the Franchise
Agreement, including any amendments thereto or renewals thereof, that Franchisee shall timely pay any
amount required by the Franchise Agreement and shall perform each and every undertaking, agreement,
and covenant set forth in the Franchise Agreement and any addenda or exhibits attached thereto as each
may be amended or renewed.
2. Guarantor(s) further agrees to be personally bound by each and every term of the Franchise
Agreement, as amended or renewed, and agrees to be personally liable for the breach of, and, if permitted,
the cure of each and every breach of any term, covenant, or condition of the Franchise Agreement.
Guarantor(s) shall also be subject to all restrictive covenants in the Franchise Agreement, including, but
not limited to, any covenants not to compete.
3. The Guarantor(s) further agrees to waive each and every one of the following:
d. any right Guarantor(s) may have to require that any action be first
brought against Franchisee or any other person or entity as a condition of
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PMI 2025 FDD – Exhibit B
liability; and
e. any and all other notices and legal or equitable defenses to which
Guarantor(s) maybe entitled.
IN WITNESS WHEREOF, each of the undersigned has affixed his, her, or its signature as of the date
first found above.
GUARANTOR(S):
Home Address:
Phone:
Signature:
Home Address:
Phone:
Signature:
B-80
PMI 2025 FDD – Exhibit B
ADDENDUM H
SBA ADDENDUM*
B-81
PMI 2025 FDD – Exhibit B
B-82
PMI 2025 FDD – Exhibit B
B-83
PMI 2025 FDD – Exhibit B
EXHIBIT C
C-1
PMI 2025 FDD – Exhibit C
Operations Manual - Table of Contents
PMiWAY
I. GENERAL TRAINING
A. NEW TO PMI
B. BASIC TRAINING
C. SYSTEM SETUP
D. FRANCHISE RESOURCES
E. DIRECTORY & SUPPORT
F. MARKETING
G. ACCOUNTING
H. NATIONAL PARTNERSHIP
I. ACTIVE CAMPAIGN
J. PMI STORE
K. 1099 REPORTING
L. BUILDING YOUR COMPANY
M. PMI SUMMIT
C-2
PMI 2025 FDD – Exhibit C
F. TRAINING SESSIONS
A. NEW TO COMMERCIAL
B. COMMERCIAL TRAINING
C. COMMERCIAL SETUP
A. REPRESENTING BUYERS
B. REPRESENTING SELLERS
C. MARKETING
C-3
PMI 2025 FDD – Exhibit C
EXHIBIT D
CURRENT FRANCHISEES
D-1
PMI 2025 FDD – Exhibit D
Franchisees with open outlets as of December 31, 2024
State Business Name Contact Name City Phone Number
AL PMI Birmingham Region John Ellis Vestavia / AL (608) 301-6038
(251) 200-5558,
AL PMI Gulf Shores Louis Beese Gulf Shores / AL
(815) 341-3194
AL PMI North Alabama Scott Abernathy Huntsville / AL (615) 867-8282
(337) 476-1176,
AL PMI Orange Beach Zed LaCour Orange Beach / AL
(225) 306-3174
AL PMI River Region Electia Love Montgomery / AL (334) 819-5414
(334) 521-1788,
AL PMI Wiregrass William Haddon Ozark / AL
(334) 545-2121
AR PMI Heritage Manvi Huyen Hiwasee / AR (479) 326-9564
AZ PMI Camelback Joseph Gannon Phoenix / AZ (602) 661-9300
AZ PMI East Valley Bill Scheidt Scottsdale / AZ (480) 264-7193
AZ PMI Greater Phoenix John Khayat Scottsdale / AZ (480) 641-9163
AZ PMI Lake Havasu Eddye Bean Lake Havasu / AZ (208) 970-2460
AZ PMI Northern Arizona Sarah Thompson Prescott / AZ (928) 778-5181
PMI Phoenix Golden
AZ James Murphy Phoenix / AZ (602) 329-9531
West
AZ PMI Phoenix Metro Tony Cline Goodyear / AZ (623) 287-2500
AZ PMI Phoenix Valley James Bell Phoenix / AZ (302) 275-7574
(480) 805-5088,
AZ PMI PHX Gateway Bob Hershey Gilbert / AZ
(480) 542-8338
(623) 283-1800,
AZ PMI PHX SW Maui Uhatafe Phoenix / AZ
(575) 313-0404
AZ PMI Real Estate Services Joseph Heckel Peoria / AZ (623) 486-5800
(602) 962-6683,
(602) 830-4551,
AZ PMI Salt River Terence Nei Gilbert / AZ
(905) 901-5012,
(416) 892-3733
AZ PMI San Tan Eric Deboer Queen Creek / AZ (480) 908-2250
AZ PMI Solis Properties Marie Willis Phoenix / AZ (602) 836-6400
AZ PMI Tucson Jim Murphy Tucson / AZ (520) 990-5509
AZ PMI U.S. Southwest Ann Pettit Bullhead City / AZ (928) 234-5555
Naomi and Garrett
CA PMI Alameda Modesto / CA (209) 900-2224
Grebe
CA PMI American River Justin Frank Sacramento/ CA (916) 573-0027
CA PMI Antelope Valley Howard Harris Lancaster / CA (661) 945-1175
PMI Bay Property (650) 881-4511,
CA Robert Liu San Mateo / CA
MGMT (888) 861-8211
CA PMI Beverly Hills Kevin Crawford Palm Springs / CA (424) 478-9757
(209) 900-2224,
CA PMI Central Valley Garrett Grebe Modesto / CA
(253) 948-2327
CA PMI Coachella Valley Kevin Crawford Palm Springs/ CA (442) 227-2030
(925) 238-9227,
CA PMI Contra Costa Hosein Pedramfard Walnut Creek / CA
(925) 222-5601
D-2
PMI 2025 FDD – Exhibit D
James (Jim) & Garret
CA PMI County Line Santa Fe Springs / CA (562) 955-4022
Kuiphof
CA PMI Del Mar Jim Carroll San Diego / CA (858) 775-5802
CA PMI East Bay Jean-Pierre Maeder San Francisco / CA (415) 997-3680
CA PMI Elite Rene Enriquez Santa Clarita / CA (661) 519-7221
CA PMI First Choice Marcos Orozco Irvine / CA (949) 749-2422
CA PMI Harbor Beach Latonya Deloach Orange / CA (562) 371-1158
Rancho Cucamonga /
CA PMI Inland Empire Samson Debebe (909) 527-4440
CA
CA PMI LA Pacific Dipti Kapadia Cerritos / CA (323) 679-8520
CA PMI Los Angeles Robert Cho Los Angeles / CA (213) 500-0510
CA PMI Merced Moe Jawad Merced / CA (209) 201-5839
CA PMI Mission Viejo Kevin Crawford Palm Springs / CA (442) 227-2030
CA PMI Northbay Tim Shaw Fairfield / CA (707) 492-1088
(510) 255-1103,
CA PMI Oakland Stephen Ajani Oakland / CA
(510 545-3710
CA PMI Orange County Kevin Wong Irvine / CA (949) 438-3232
(714) 952-4950,
CA PMI Patron Robert Sittman Cypress / CA
(714) 609-1419
(650) 575-7841,
CA PMI Redwood Realty Reese Shulman Redwood / CA
(559) 303-1367
CA PMI Riverside Brad Allen Riverside / CA (951) 784-4481
CA PMI SacValley Richard Garbrick Sacramento / CA (530) 633-7770
CA PMI San Bernardino Kevin Crawford Palm Springs / CA (909) 310-2601
CA PMI San Diego Luis Arce San Diego / CA (858) 564-0579
CA PMI San Francisco Jean-Pierre Maeder San Francisco / CA (415) 849-2308
CA PMI San Jose Steve Zehring San Jose / CA (408) 655-5032
CA PMI Santa Cruz Amy Walker Santa Cruz / CA (831) 471-7878
CA PMI SF Peninsula Vienna Lin Dale City / CA (415) 319-4359,
(760) 290-4426,
CA PMI Smarter Solutions Luis Adrian Arce Menifee / CA
(626) 885-3500
(925) 733-1500,
CA PMI SouthBay Naushaba Merchant Santa Clara / CA
(954) 675-8481
(714) 519-9111,
CA PMI Sunny OC Shane Barker Huntington Beach / CA
(949) 688-1213
CO Colorado Casa PMI Nicole Reinhardt Colorado Springs / CO (719) 372-5844
CO PMI Aspire Peter Jakel Lakewood / CO (720) 738-8500
CO PMI Breck Trace Kaker Breckenridge / CO (970) 409-0896
CO PMI Cedarboldt Elmo Morales Denver / CO (720) 647-4027
CO PMI Coal Creek Adriann Rode Golden / CO (303) 403-4222
CO PMI Denver Metro Ryan Laird Denver / CO (303) 745-2220
CO PMI Denver West Bob Weigel Englewood / CO (303) 927-0404
CO PMI Elevation James (Jim) Shonts Lone Tree / CO (720) 735-7449
CO PMI Estes Park Lowell Richardson Estes Park / CO (970) 308-9720
D-3
PMI 2025 FDD – Exhibit D
(720) 773-7570
CO PMI Flatirons Group Michael Menard Boulder / CO
x110
CO PMI Foothills Ginger & JT Pruitt Golden / CO (850) 293-0193
CO PMI Little Town Michael Manson Littleton / CO (720) 417-5246
CO PMI Mile High Ryan Baessler Westminster / CO (303) 750-7070
CO PMI Northern Colorado Lowell Richardson Johnstown / CO (970) 308-9720
CO PMI Parker James Kitchens Parker / CO (720) 933-8889
CO PMI Pikes Peak Nicole Reinhardt Fountain / CO (719) 372-5844
Steamboat Springs /
CO PMI Steamboat Danil Sulinov (970) 819-4508
CO
CO PMI Summit Colorado Nicole Guidi Dillon / CO (970) 368-3130
PMI Summit Colorado -
CO Nicole Guidi Dillon / CO (303) 478-8448
2nd Branch
CO PMI Vail Linda Martin Eagle / CO (970) 306-7886
CO PMI Winter Park Mark Gibson Denver / CO (720) 975-3402
CT PMI East Lyme Jason Archer East Lyme / CT (860) 451-9101
DE PMI First State Laurent Walker Hockessin / DE (302) 722-5069,
(786) 795-0632,
FL Marcos Ferrari Marcos Ferrari Key Biscayne / FL
(786) 809-4222
(352) 403-2220,
FL PMI Adventure Coast Dana Reeves Spring Hill / FL
(401) 323-0264
FL PMI Ancient City Ricardo Rosado Saint Augustine / FL (904) 540-9968
PMI Arrico Realty and
FL Paul Arrington Brandon / FL (813) 662-9363
Property Management
FL PMI Beach Properties Maximilian Stalinski Boynton Beach / FL (424) 645-4673
FL PMI Best Assets Jesus Suarez Davie / FL (954) 368-5398
Gilberto Rodriguez (305) 204-2861,
FL PMI Biscayne Bay Aventura / FL
Sacramento (305) 397-4456
Indian Harbour Beach /
FL PMI Brevard Robert Pharoah (321) 866-1717
FL
Frank Zangara and (754) 755-1965,
FL PMI Broward Sunrise Fort Lauderdale / FL
Anna Maria Fattore (416) 617-4117
(850) 760-0813,
FL PMI C-Shell Will Clause Gulf Breeze / FL
(850) 418-6862
FL PMI Central Florida David Pierce Deland / FL (407) 913-5805
Julia Masiero
FL PMI Clearwater Largo / FL (727) 601-0961
Martinez
Allen Goff Sr, Allen
FL PMI Coastal Broward Goff Jr, Athena and Fort Lauderdale / FL (954) 546-4488
James Peavy
Alexander & Romina
FL PMI Cozy Homes Cape Coral / FL (239) 344-8886
Weirather
(386) 225-4943,
FL PMI Daytona Flagler Joe Markiewicz Palm Coast / FL
(386) 227-6165
FL PMI Davis Realty Wendell Davis Fleming Island / FL (904) 237-8238
FL PMI Destin-30A Mitch Newton Niceville / FL (850) 803-3301
(813) 518-5444,
FL PMI Elite Properties Steven White Apollo Beach / FL
(813) 451-2982
D-4
PMI 2025 FDD – Exhibit D
(850) 588-4336,
FL PMI Emerald Coast Nicole Reinhardt Panama City / FL
(850) 851-0023
(941) 374-2263,
FL PMI Estero Bay Mila Budzinsky Toronto / Ontario
(416) 628-9222
(954) 399-6922,
FL PMI Fort Lauderdale Jacy Whittaker Fort Lauderdale / FL
(954) 667-9988
FL PMI Gulf Coast David Garafola Naples / FL (214) 957-7854
Christopher (646) 915-7309,
FL PMI Gulf Horizons Pensacola / FL
Hernandez (850) 565-3555
D Peschio, J
PMI Gulf Property
Brenneman, J Atha,
FL Solutions (formerly PMI Fort Myers / FL (863) 899-4082
M Jones, N
SWFL)
Reinhardt, S Cornell
PMI Heartland Realty
FL (formerly PMI Stingray Shannon Cornell Punta Gorda / FL (239) 944-7368
Homes)
FL PMI Hillsborough Tony Hernandez Brandon / FL (813) 940-7676
(407) 554-5655,
FL PMI Infinity Alton Glenn Ocoee / FL
(407) 756-0907
FL PMI JCM Realty Group Roland Charles Temple Terrace / FL (347) 699-6572
FL PMI Jacksonville Philip Ashby Jacksonville / FL (904) 568-1636
FL PMI Matching Property Noura Maouchi Fort Lauderdale / FL (305) 930-5737
(321) 430-4500,
FL PMI Main Street MGMT Christian Trani Orlando / FL
(407) 429-8231
Wayne and Goretti
FL PMI Magic City Miami / FL (305) 619-4538
Moniz
(941) 702-2600,
FL PMI Manatee Joy Daniels Bradenton / FL
(813) 535-0885
FL PMI Metro Lakes Charles Bantos Orlando / FL (407) 289-0010
FL PMI MetroBay Alexandra Hernandez Tampa / FL ((850) 491-3601
(305) 720-2001,
FL PMI Miami Lakes Jesse Rodriguez Miami Lakes / FL
(786) 504-5800
FL PMI Noble Andrew Clower Wesley Chapel (813) 270-8997
FL PMI Orlando Jose Paulo Lucic Celebration / FL (407) 968-9497
FL PMI Orlando Parks Andres Torres Orlando / FL (689) 250-2572
PMI Orlando MyPlace (321) 324-9007,
FL (formerly PMI Urban Ayman Guirguis Orlando / FL (407) 720-7754,
Skyline) (647) 779-5517
Christine & Fred
FL PMI Palms Tarpon Springs / FL (727) 362-6826
Vielhauer
(727) 602-8192,
FL PMI Pasco Steve Carr Land O Lakes / FL
(813) 586-2224
FL PMI Pinellas Yosvani Ledo Trinity / FL (786) 223-6998
Manpreet & Punnam
(407) 499-3725,
FL PMI Platinum FL Kang, Saminderjit Winter Garden / FL
(689) 240-6200
Gill
FL PMI Premium Services Fernando David Plantation / FL (954) 931-1484
FL PMI Prime Home Wei Han Clermont / FL (407) 988-5057
D-5
PMI 2025 FDD – Exhibit D
FL PMI Property Alliance Dean Nikolic Windermere / FL (407) 377-8668
FL PMI Property Solutions David Pierce DeLand / FL (407) 913-5805
(904) 721-7822,
FL PMI River City Oliver Langley Jacksonville / FL
(904) 945-9423
FL PMI Sarasota Steven LoParco Sarasota / FL (203) 249-9389
FL PMI South Florida Monica Ciccarelli Coral Springs / FL (786) 241-9003
(813) 537-1106,
FL PMI South Tampa Sunny Alexander Tampa / FL
(813) 515-0200
FL PMI Space Coast Cody Atchison Melbourne / FL (321) 209-5443
FL PMI Sunshine State Boris Darchy Miami Beach / FL (786) 440-6157
FL PMI Tampa Nicole Reinhardt Tampa / FL (813) 565-7340
FL PMI Tampa Bay Dan Spencer Spring Hill / FL (352) 585-7860
PMI Top Florida
FL Fabio Setton Miami / FL (305) 900-5077
Properties - Miami
PMI Top Florida
FL Fabio Setton Miami / FL (305) 830-9981
Properties - Palm Beach
FL PMI Top TreeDo Fabio Setton Ades Miami / FL (954) 953-9333
Danielle & Erwin
FL PMI Trust Orlando / FL (321) 754-0373
Isokaitis
(561) 679-7769,
FL PMI Zaboka Christian Aanensen Royal Palm Beach / FL
(868) 681-9300
K (317) 350-
FL PMI Capstone Kenith C. Britt Sarasota / FL 3089, J (317)
619-6020
Steve (203) 249-
FL PMI Southwest Florida Mary Jo LoParco Port Charlotte / FL 9389, Mary
(203) 219-0333
(470) 482-0024,
Amanda Little,
GA PMI 23 East Hoschton / GA (678) 227-0040,
Joseph Reese
(678) 800-3600
Sukhpreet Kaur (470) 907-2333,
GA PMI Atlanta City Alpharetta / GA
Mann (647) 528-5200
GA PMI Atlanta OTP Michael Ellis Hayes Atlanta / GA (470) 571-0600
GA PMI Atlanta West Mel Whatley Smyrna / GA (239) 372-3702
GA PMI Coastal GA Allan Garcia Pooler / GA (912) 988-8004
GA PMI Cornerstone Carey Jones Kennesaw / GA (407) 716-9990
Donna & Chris
GA PMI Georgia Tyrone / GA (678) 782-1004
Littleton
GA PMI Mountain Gateway Michael Honiker Cleveland / GA (706) 309-0206
GA PMI North Atlanta David Kane Cumming / GA (678) 820-8764
GA PMI Northeast Atlanta Kent Grothe Suwanee / GA (470) 238-9150
PMI North GA
GA Bryan Avery Mineral Bluff / GA (706) 514-2122
Mountains
GA PMI Oconee Ken Colson Greensboro / GA (706) 481-8491
GA PMI Peachstate Mendez Hollis McDonnough / GA (770) 284-8330
GA PMI Perimeter Bill Ireland Sandy Springs / GA (404) 447-6349
GA PMI Reliance Daniel Zisoff Suwanee / GA (678) 541-9990
D-6
PMI 2025 FDD – Exhibit D
GA PMI Roswell Keita (KJ) Hutton Roswell / GA (770) 884-4700
(912) 680-2225,
GA PMI Savannah Metro Tyler Lott Savannah / GA
(208) 650-0758
GA PMI South Atlanta Rafet Aviles Fayetteville / GA (678) 929-7307
GA PMI Terminus Diego Bedon Smyrna / GA (770) 618-9225
HI PMI Maui Matt Tarasenko Kihei / HI (808) 269-8960
IA PMI Central Iowa Chris Fisher Urbandale / IA (515) 782-4833
IA PMI of the Midlands Bill Wilson Council Bluffs / IA (712) 828-0187
ID PMI Coeur d Alene Ron Hand Post Falls / ID (509) 638-5690
ID PMI Grand Tetons Eddye Bean Driggs / ID (208) 354-2460
ID PMI of Boise Parker Singleton Boise / ID (208) 906-0301
ID PMI of Tree City Kannon Callis Nampa / ID (208) 505-1001
ID PMI Treasure Valley Paul Justice Meridian / ID (208) 863-3742
IL PMI Chicago Metroplex Sammie Van Cleave Hoffman Estates / IL (224) 805-2042
IL PMI Chicago Suburbs Dante Fiocca Elmhurst / IL (630) 478-0808
IL PMI Chi-Town Pathik Parikh Schaumburg / IL (312) 934-7882
(779) 222-6044,
IL PMI Cook County Odell Davis Chicago / IL
(773) 966-6120
IL PMI Metro and Suburban Chinedu Ibe Des Plaines / IL (847) 305-2559
IL PMI NVP Estates Neil and Monali Patel Hawthorn Woods / IL (224) 677-3600
(630) 791-7049,
IL PMI Service Group Keith Jablonowski Downers Grove / IL (630) 576-0225,
(847) 489-5079
IL PMI Smoky Mountains Teresa Peplow East Peoria / IL (309) 264-7627
IL PMI West Suburban Dan Lucking Naperville / IL (630) 536-7682
IL PMI Windy City Dante Fiocca Chicago / IL (847) 528-6391
IN PMI Fort Wayne Joe Atha Fort Wayne / IN (317) 572-7036
IN PMI Grand Visions Joseph W. Atha Noblesville / IN (317) 572-7036
IN PMI Indianapolis Joe Atha Noblesville / IN (317) 572-7036
IN PMI Lafayette Wendy Yuill Lafayette / IN (765) 566-7400
PMI Meridian
IN Kenith Britt Indianapolis / IN (317) 350-3089
Management
Stephanie & Steven
IN PMI Michiana South Bend / IN (206) 619-1996
Larimore
IN PMI Midwest Mark Jones Indianapolis / IN (317) 546-3482
IN PMI NWI Brad Mistina Merrillville / IN (219) 318-1244
KS PMI Advisory Group Paul Houser Topeka / KS (785) 845-5197
(316) 500-7444,
KS PMI Air Capital Jaclyn Lemaster Wichita / KS
(316) 871-0665
PMI Destination
KS JD Asbell Overland Park / KS (913) 583-1515
Properties
KS PMI Station Farhad Mohazabrad Gardner / KS (913) 884-1720
KS PMI Wichita Matt Brandt Wichita / KS (316) 416-5975
Richard Todd (502) 414-3260,
KY PMI Louisville Louisville / KY
Bingham (859) 509-7283
D-7
PMI 2025 FDD – Exhibit D
PMI Integrity Properties
LA Zed LaCour Baton Rouge / LA (225) 306-3174
- Baton Rouge
PMI Integrity Properties
LA Zed LaCour Lafayette / LA (337) 476-1176
- Lafayette Parish
PMI Integrity Properties
LA Zed LaCour Mandeville / LA (337) 258-1569
- New Orleans
LA PMI New Orleans Terry Jackson New Orleans / LA (504) 507-1701
MA PMI Bay State Russell Rivin Franklin / MA (617) 564-0802
(617) 608-8710,
MA PMI of Greater Boston Juan Carlos Martinez Woburn / MA
(617) 447-6575
MA PMI SK Properties Sheriff Showunmi Dracut / MA (978) 836-3044
MA PMI Worcester Mark Ceppi Shrewsbury / MA (774) 243-7951
Danielle and Krishon
MD PMI Annapolis Arnold / MD (443) 782-3999
Allen
(410) 793-4345,
MD PMI Baltimore Michael Daniel Baltimore / MD
(410) 988-2226
(443) 267-6365,
MD PMI Bmore Metro Terance Barkus Owings Mills / MD (443) 264-4443,
(408) 896-1079
Julianne Whaylen
MD PMI Capital Region Bethesda / MD (240) 600-0985
(formerly St. Cyr)
MD PMI Chevy Chase Nicholas Lazarchick Rockville / MD (301) 943-4369
MD PMI DC Metro Alexander McColough Montgomery / MD (202) 742-9797
Stephanie Cora and
MD PMI EXPerience Accokeek / MD (301) 747-2000
David Marchand
MD PMI Maryland Solutions Tracy McAbee Rockville / MD (410) 873-0077
MD PMI Mason Dixon Jeff & Beth Gover Clarksville / MD (443) 884-5757
(240) 835-0495,
MD PMI Milestone Ernest Benjamin Germantown / MD (240) 205-7177,
(301) 337-8442
MD PMI National Harbor Aurelia Spencer Oxon Hill / MD (301) 686-7900
MD PMI Old Line Jason Novak Ellicott City / MD (667) 686-8555
MD PMI PG County Kelli and Jack Pinney College Park / MD (301) 851-6996
MD PMI Potomac Matthew Mangan North Bethesda / MD (240) 728-7300
(443) 367-9680,
Tiana and Joel
MD PMI Real Asset MGMT Ellicott City / MD (410) 403-0225,
Medley
(410) 846-7221
MD PMI Village Alliance Ramona Williams Jessup / MD (410) 982-7125
ME PMI Vacationland Thomas Boardman Casco / ME (207) 803-0008
East Bloomfield Hills /
MI PMI Great Lakes Robbin Hopkins (248) 778-5355
MI
(810) 962-3866,
MI PMI Mid Michigan Mike Kennedy Flint / MI
(810) 397-3254
MI PMI West Michigan Mike Komejan Grand Rapids / MI (616) 227-0729
MN PMI Lakeshore Brad Nelson Duluth / MN (218) 464-6700
PMI Minneapolis –
MN Tom Eddie Edina / MN (612) 895-2700
St. Paul
MN PMI Minnesota Chris Ashmore Brainerd / MN (218) 270-3900
D-8
PMI 2025 FDD – Exhibit D
(816) 762-2228,
MO PMI Fountain City Matt Van Boening Kansas City / MO
(913) 202-0976
MO PMI KC Metro Dan Hilgedick Blue Springs / MO (816) 359-0330
MO PMI Lake of The Ozarks Regan Trittler Osage Beach / MO (314) 359-1877
William Schmitt and (314) 246-0002,
MO PMI STL Metro Chesterfield / MO
Zachary Schmitt (636) 735-3450
(228) 338-3251,
MS PMI Biloxi JJ Harris Biloxi / MS (228) 596-8821,
(228) 396-9700
PMI Realty Management
MT Tom Draney Kalispell / MT (406) 426-1916
NW
(910) 248-4200,
NC PMI All American Thomas Selby Jr
Fayetteville / NC (850) 637-3966
NC PMI Amazing Spaces David Thompson Charlotte / NC (980) 785-4434
Richard and Corey
NC PMI Blue Ridge Flat Rock / NC (910) 352-4005
Prince
NC PMI Capital City RTP Tony Skeeter Raleigh-Durham / NC (984) 255-1883
NC PMI Charlotte Clarkston Hines Huntersville / NC (704) 457-9492
(704) 322-4815,
NC PMI Charlotte Metro Chad Smart Charlotte / NC (704) 970-0090,
(839) 400-2242
NC PMI CLT Buruk Adhanom Charlotte / NC (704) 420-8688
NC PMI Mecklenburg Kiran Ravadi Charlotte / NC (704) 606-1250
Katherine Van (828) 658-5558,
NC PMI Mountain and Main Asheville / NC
Brocklin (954) 270-0483
NC PMI of the Triad Johanna Kelley Winston Salem / NC (336) 701-0387
NC PMI Piedmont Ken Colson Wilmington / NC (336) 525-0550
(704) 800-6432,
NC PMI Queen City Kevin Clark Greenville / NC (610) 301-1055,
(864) 326-0018
NC PMI Triangle Qasim Mumtaz Raleigh / NC (252) 419-6016
Kenneth (Ken) (706) 461-3374,
NC PMI Wilmington Flat Rock / NC
Colson (910) 352-4005
NH PMI Granite State Bryant Feeney Hollis / NH (603) 821-9468
NH PMI Green Rock Humberto Andrade Hampton / NH (603) 601-7328
Lawrence Township /
NJ PMI Central New Jersey Carlos Ventura (609) 227-8940
NJ
NJ PMI Garden State Andrew Randolph Mt. Laurel / NJ (856) 500-1973
(609) 310-3033
NJ PMI Essential Jonathan Lamond Ewing / NJ
(609) 947-0769
(732) 484-4116,
NJ PMI Inspired Devin Luna Holmdel / NJ (732) 285-9191,
(732) 895-9269
NJ PMI North Jersey Jemere Smith Teaneck / NJ (201) 201-0180
NJ PMI Prime Property Kevin Fletcher Morristown / NJ (973) 658-7500
(732) 226-5555,
NJ PMI Property Service Michael (Mike) Gallo Manasquan / NJ (732) 592-8228,
(609) 230-1880
D-9
PMI 2025 FDD – Exhibit D
NJ PMI Saltwater Brian and Mara Taffe Stone Harbor / NJ (484) 443-3015
PMI SoJay Property
NJ Kathy Mulholland Swedesboro / NJ (856) 686-5900
Management
NJ PMI Turn Key NJ Nicholas Schiera Princeton Junction / NJ (609) 913-3028
NM PMI 4U Tom Dickerson Albuquerque / NM (505) 448-3600
NM PMI Santa Fe Brad Furry Santa Fe / NM (505) 663-7779
NV PMI Clark County Phil Cadolino Las Vegas / NV (704) 516-3844
PMI Diversified
NV Brandy & Jeff Wright Reno / NV (775) 825-7734
Properties
NV PMI Henderson Donna Brown Henderson / NV (702) 330-5033
NV PMI Reno Robert Hughes Reno / NV (775) 393-9603
(702) 949-7778,
NV PMI Urban Living Valerie Humphrey Las Vegas / NV
(702) 636-8369
(702) 600-5565,
NV PMI Vegas Properties Thomas Williams Las Vegas / NV
(702) 620-6800
NY PMI Albany Jon Holland East Greenbush / NY (518) 618-6872
NY PMI Capital District Jon Holland East Greenbush / NY (518) 618-6872
NY PMI Eastern Long Island Greg Rishe Southold / NY (631) 765-5112
NY PMI Empire Solutions Joseph Difilippi Wantagh / NY (347) 623-0107
PMI Gold Coast Dawn & John
NY Saint James / NY (631) 621-2150
Properties Depasquale
PMI Gold Coast Dawn & John
NY Saint James / NY (631) 621-2150
Properties (Expansion) DePasquale
NY PMI Hudson Robert Oramas Pearl River / NY (917) 816-4544
NY PMI Lighthouse Paul Landman Melville / NY (934) 500-7020
NY PMI Manhattan Group Angela Lau New York / NY (917) 737-1200
NY PMI New York City Faiz Ahmed New York / NY (212) 739-0780
(718) 957-0775,
NY PMI Paramount Demetrios Kadenas Astoria / NY
(917) 856-9059
NY PMI Properties Andres Rabinovich New City / NY (845) 397-7766
OH PMI Buckeye Services Donnie Ingram Mason / OH (513) 850-2559
OH PMI CLE Jeffrey Hinderschied Chardon / OH (440) 332-7667
Rochelle & Bryan
OH PMI Columbus Blacklick / OH (614) 413-7640
Smith
PMI Cuyahoga Valley (234) 888-3200,
OH Jake Lippiatt Cuyahoga Falls / OH
RAL (234) 800-3200
PMI Gatekeeper Realty
OH Jeffrey Post Cincinnati / OH (513) 260-8909
Services
PMI Oakridge
OH Wes Moore Fort Loramie / OH (937) 901-4939
Management
Richmond Heights / (440) 681-2550,
OH PMI Realty Group Sherri Doumbia
OH (216) 299-8203
OH PMI Scioto Metro Adrian Birchler Columbus / OH (614) 285-5629
OH PMI MVP Joseph W. Atha Columbus / OH (317) 572-7036
OK PMI Green Country Shawn Klahr Broken Arrow / OK (918) 940-8811
OK PMI OKCity Local Rusty Barber Jones / OK (405) 546-1200
D-10
PMI 2025 FDD – Exhibit D
OR PMI Bridgetown Todd Schectman Lake Oswego / OR (503) 765-6505
OR PMI Central Oregon Oliver Stretz Redmond / OR (541) 728-3033
(503) 447-4224,
OR PMI Stumptown Tim Clouse Mulino / OR
(503) 330-4254
Key PA Property Anthony & Kimberly
PA Cochranville / PA (302) 753-7777
Management Georgette
Property Management
PA International Greater Melissa Simmons Philadelphia / PA (215) 995-3093
Philadelphia
The Burgh Property
PA Phil Hobbs McMurray / PA (724) 260-0189
Management
PR PMI Central PR Rafael Perez Humacao / Puerto Rico (787) 675-3249
Guaynabo / Puerto
PR PMI Puerto Rico Miguel Hernandez (787) 291-0086
Rico
RI PMI Rhode Island Ed August Middletown / RI (401) 234-1090
SC PMI Lowcountry Aaron Lemke Mount Pleasant / SC (843) 800-2329
SC PMI Palmetto Sharon Chapman West Columbia / SC (803) 830-4287
SC PMI Sea Island Dayna Akers Beaufort / SC (843) 310-4482
SC PMI Soda City Brad Swensen Columbia / SC (803) 728-2999
(864) 688-9281,
SC PMI Southern States Víctor Sanchez Simpsonville / SC
(864) 884-4640
SC PMI Upstate SC Taylor Fleisher Greenville / SC (864) 326-0018
TN PMI Bluff City Darrell Harden Cordova / TN (901) 538-7400
TN PMI Chattanooga Andrea Moffett Chattanooga / TN (423) 715-8538
TN PMI Clarksville Larry Krieg Clarksville / TN (931) 919-2460
PMI Eagles (formerly
TN Keith Morgan Clarksville / TN (931) 378-8500
Fort Campbell)
TN PMI GOLDfeather John McVoy Nashville / TN (615) 300-5326
Paul Bullington & (615) 492-4663,
TN PMI Greater Nashville Nashville / TN
Glen McLain (615) 840-3675
Paul Bullington &
TN PMI Greater Dickson Dickson / TN (615) 492-4663
Glen McLain
TN PMI Knoxville Leslie Schuller Knoxville / TN (865) 607-5458
TN PMI Middle TN Todd Randolph Goodlettsville / TN (615) 830-9738
TN PMI Music City Lori Wood Nashville / TN (615) 424-5159
TN PMI of Memphis Scott Abernathy Memphis / TN (615) 330-2615
TN PMI Professionals Scott Abernathy Murfreesboro / TN (615) 867-8282
(423) 680-6421,
TN PMI Scenic City Ian Pfeiffer Chattanooga / TN
(423) 847-2080
Jon and Glenda
TN PMI Whiskey Trail College Grove / TN (615) 619-6050
Harris
TX PMI Alliance Christian Smith Flower Mound / TX (214) 995-8090
(512) 651-4255,
TX PMI ATX Properties Greg Gunwall Austin / TX (512) 582-2232,
(512) 965-9832
TX PMI Austin Dan Kennedy Austin / TX (512) 585-6097
D-11
PMI 2025 FDD – Exhibit D
Anna Sanchez &
TX PMI Austin Experts Lakeway / TX (512) 751-2323
Katrina Pruitt
Brian Koster, Brett
TX PMI Austin Metro Koster, & Alex Lakeway / TX (860) 515-7131
Koster
TX PMI Bayou City Ryan Trostad Houston / TX (301) 851-6996
(713) 832-9722,
TX PMI Bear Creek Marvia A. King Houston / TX
(832) 620-1592
TX PMI Big Tex Marco Burbano Dallas / TX (214) 523-9011
TX PMI Birdy Properties Brian Birdy San Antonio / TX (210) 524-9400
TX PMI Bluebonnet Realty Steven Poer Blanco / TX (405) 312-2028
(210) 209-8187,
Esther Holder-
TX PMI BrightStar Converse / TX (210) 294-9994,
Rahman
(210) 725-3794
TX PMI Corpus Christi Jason Wendt Corpus Christi / TX (361) 793-4980
(469) 381-1515
TX PMI Cowboys Realty Sridhar Ravilla Coppell / TX
(925) 548-3769
(682) 610-3773,
Craig Smith & John
TX PMI Cross Timbers Lewisville / TX (469) 667-6883,
Mouser
(940) 368-9011
TX PMI DFW Properties Jeff Ringnald Dallas / TX (214) 427-5050
Laura Alshouse &
TX PMI El Paso El Paso / TX (915) 613-5008
Kiki Alshouse
(218) 343-3225,
TX PMI Fine Properties Troy Fine Missouri City / TX (218) 243-3225,
(281) 697-8686
Chih Chiao (Joe)
TX PMI First SA Properties San Antonio / TX (210) 996-5171
Wang
TX PMI Fort Bend Josh Friday Richmond / TX (815) 494-8069
(214) 574-9154,
TX PMI Frisco David Uwakwe Plano / TX
(972) 829-0110
TX PMI Galveston Bay Michael Truman II League City / TX (409) 800-6500
TX PMI Heart of Texas David Trevino Austin / TX (512) 593-1631
TX PMI Infinito Ricardo Araujo Missouri City / TX (972) 800-9356
PMI Metroplex
TX Brian Schoolcraft Bedford / TX (817) 952-9009
Properties
TX PMI Navigate Jill Sallis San Antonio / TX (210) 845-5842
TX PMI Nortex Properties Scott Ehrenberger McKinney / TX (945) 234-0700
TX PMI North Dallas Oscar Pedrajo Mckinney / TX (469) 734-5366
TX PMI North Texas Katie Bedford Frisco / TX (469) 656-8400
Rehan and Ahsan
TX PMI Northwest Houston Katy / TX (281) 907-8190
Ansari
TX PMI of the Woodlands Sean Leidelmeyer Magnolia / TX (281) 259-9428
(512) 953-2887,
TX PMI Phantom Realty Monica Graves Killeen / TX
(254) 449-9996
TX PMI Premier Robert Clark Southlake / TX (817) 796-6420
TX PMI Prestige Alphard Orot Katy / TX (281) 839-5542
TX PMI Profit Realty Sam Maropis San Antonio / TX (210) 213-3655
D-12
PMI 2025 FDD – Exhibit D
(512) 842-9012,
TX PMI Republic Rebecca Solis Wimberley / TX
(972) 957-7800
TX PMI RGV Gustavo Terrones McAllen / TX (956) 790-0011
TX PMI San Antonio Keith Stone San Antonio / TX (210) 802-4858
(713) 568-2444,
TX PMI Space City John Salas Rosenburg / TX
(713) 882-2374
TX PMI Tyler Craig Meunier Tyler / TX (903) 515-8400
TX PMI United Mark Fleitman Denton / TX (940) 231-0587
(832) 305-5611,
TX PMI Values Your Casa Gabriel Cristain Cypress / TX (303) 848-9545,
(719) 314-5680
Brady and Kailia
UT PMI Home Team Layton / UT (385) 424-0020
Humphries
PMI Intermountain
UT Jason Moyes West Haven / UT (801) 759-5450
Solutions Group
UT PMI Made Simple Dan Walker Orem / UT (208) 841-3405
PMI Mountain
UT Linda Hoffman Park City / UT (435) 731-4600
Collection
(385) 402-6250,
UT PMI Mountain West Steven Anderson Bountiful / UT
(801) 631-2634
UT PMI Northern Utah Daniel Miles Hooper / UT (801) 821-0095
Belinda & Bradley (385) 225-5037,
UT PMI Park City Park City / UT
(Barry) Jensen (800) 295-0668
UT PMI Reliant Dale & Kandi Lee Orem / UT (801) 960-4884
UT PMI Salt Lake Ryan Bickmore South Jordan / UT (801) 652-0424
(435) 619-3619,
UT PMI St. George Leann Walters St. George / UT
(435) 288-2225
UT PMI Summit Andres Diaz Cedar Hills / UT (801) 898-7101
UT PMI Wasatch Front LC Dan Berry Midvale / UT (801) 518-4127
(703) 405-7617,
VA PMI Arlington Kelly Butcher Arlington / VA
(703) 879-2335
PMI Commonwealth -
VA Michael Johnson Charlottesville / VA (434) 326-4786
Charlottesville
PMI Commonwealth - (434) 270-5586,
VA Michael Johnson Blacksburg / VA
Roanoke River Valley (434) 326-4786
(804) 653-7106,
VA PMI Glen Allen Wehrner Pienaar Glen Allen / VA (804) 215-4422,
(804) 502-1103
VA PMI James River John William Wilson Richmond / VA (804) 916-5153
VA PMI Loudoun Anup Kumar Ashburn / VA (703) 717-8509
VA PMI Lynchburg Josh Gilmore Lynchburg / VA (434) 933-5300
VA PMI of Fairfax John Malatesta Reston / VA (703) 939-7523
(804) 613-3633,
VA PMI Presidential Montellace Greene Moseley / VA (804) 946-9990,
(703) 864-9034
VA PMI Prince William David Peschio Woodbridge / VA (804) 256-2932
VA PMI Richmond Dave Peschio Glen Allen / VA (804) 909-1929
D-13
PMI 2025 FDD – Exhibit D
(757) 957-4923,
VA PMI S. Hampton Roads Thomas Veihdeffer Virginia Beach / VA
(757) 213-6969
(703) 930-3333,
VA PMI Smart Choice Ashraf (Sam) Nassar Clifton / VA
(703) 826-0880
(757) 466-8378,
Patti & Troy
VA PMI Virginia Virginia Beach / VA (757) 752-9091,
Robertson
(757) 466-8378
(425) 494-5500,
WA PMI Arka Aditya Mehta Issaquah / WA
(425) 504-0774
WA PMI Brewder Realty Brent Brewder Mill Creek / WA (425) 585-0213
WA PMI Cascade Jeff Cridlebaugh Tacoma / WA (253) 356-0330
(425) 512-0050
WA PMI Equitas David Bennett Bothell / WA
(206) 954-7037
WA PMI Puget Sound Alex Othon Maple Valley / WA (206) 271-7253
WA PMI South Sound Benjamin Haviland Tacoma / WA (253) 342-7222
WI PMI Fox Valley Pat McVey Neenah / WI (920) 284-3328
WI PMI Green Bay Pat McVey Appleton / WI (920) 284-3328
(608) 656-5030,
WI PMI Northwoods Todd Hartman Mauston / WI (708) 556-0033,
(303) 882-6232
PMI of Greater
WI Mike Baron New Berlin / WI (414) 433-9107
Milwaukee
WI PMI of Lake Country Mike Baron Milwaukee / WI (414) 433-9107
WI PMI Property Pros Tong Vang Milwaukee / WI (414) 530-1539
(307) 920-3844,
WY PMI Yellowstone Tiff & Tim Goeke Powell / WY
(720) 491-2615
D-14
PMI 2025 FDD – Exhibit D
FRANCHISEES THAT HAVE SIGNED BUT NOT OPENED
D-15
PMI 2025 FDD – Exhibit D
NC PMI Cape Fear Kenneth Branche Wilmington / MO (919) 412-8738
SC PMI Rainbow Row Darcy Marie Cameron Mount Pleasant / SC (803) 823-1631
D-16
PMI 2025 FDD – Exhibit D
EXHIBIT E
FRANCHISEES WHO HAVE BEEN TERMINATED, CEASED OPERATIONS, OR NOT RENEWED IN 2024
E-1
PMI 2025 FDD – Exhibit E
EXHIBIT F
STATE-SPECIFIC ADDENDA
As a supplement to the information disclosed in this Disclosure Document, the following additional
paragraphs are added:
1. Cover Page and Item 1: California requires property managers to have a real estate license and property
management license obtained from the proper authorizing agency. Property managers must work under a
Principal Broker in order to conduct real estate transactions in the state of California.
2. No person identified in Item 2 of the Disclosure Document is subject to any currently effective order
of any national securities association or national securities exchange, as defined in the Securities Exchange
Act of 1934, 15 U.S.C.A 78a et seq., suspending or expelling such person from membership in such
association or exchange.
3. California Business and Professions Code Sections 20000 through 20043 provide rights to you
concerning termination, transfer, or nonrenewal of a franchise. If the Franchise Agreement contains a
provision that is inconsistent with the law, the law will control.
4. The Franchise Agreement contains a covenant not to compete which extends beyond the termination
of the franchise. This provision may not be enforceable under California law.
5. The Franchisor will not enforce in California the prohibition on a franchisee employing or soliciting
for employment any current or former employee of Franchisor or its Affiliates (also known as a no-
poach/non-solicitation provision) in Section 14.4 of the Franchise Agreement that is disclosed in Item 17,
rows q and r.
F-1
PMI 2025 FDD – Exhibit F
6. The Franchise Agreement requires dispute resolution by face-to-face meeting, mediation in Utah, or
binding arbitration within 25 miles of Franchisor’s headquarters, with the costs being borne by both
parties. You are encouraged to consult private legal counsel to determine the applicability of California
and federal laws to any provisions of a Franchise Agreement restricting venue to a forum outside the State
of California.
7. The Franchise Agreement requires application of the laws of the State of Wyoming. This provision
may not be enforceable under California law.
8. You must sign a general release if you Transfer your franchise. California Corporations Code 31512
voids a waiver of your rights under the Franchise Investment Law (California Corporations Code 31000
through 31516). Business and Professions Code 20010 voids a waiver of your rights under the Franchise
Relations Act (Business and Professions Code 20000 through 20043).
10. SECTION 31125 OF THE FRANCHISE INVESTMENT LAW REQUIRES US TO GIVE TO YOU
A DISCLOSURE DOCUMENT APPROVED BY THE DEPARTMENT OF FINANCIAL
PROTECTION AND INNOVATION BEFOE WE ASK YOU TO CONSIDER A MATERIAL
MODIFICATION OF YOUR FRANCHISE AGREEMENT.
12. OUR WEBSITE HAS NOT BEEN REVIEWED OR APPROVED BY THE CALIFORNIA
DEPARTMENT OF FINANCIAL PROTECTION AND INNOVATION. ANY COMPLAINTS
CONCERNING THE CONTENT OF THIS WEBSITE MAY BE DIRECTED TO THE CALIFORNIA
DEPARTMENT OF BUSINESS OVERSITE AT www.dfpi.ca.gov.
F-2
PMI 2025 FDD – Exhibit F
CALIFORNIA ADDENDUM TO THE FRANCHISE AGREEMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
1. Subparagraph 10.5 of the Franchise Agreement requires the parties to waive any and all rights to a
trial by jury in the event of litigation. This provision may not be enforceable under California law.
2. The Franchise Agreement contains a provision requiring you to waive your right to punitive or
exemplary damages against the franchisor or any of its representatives, limiting your recovery to actual
damages. Under California Corporations Code section 31512, these provisions are not enforceable in
California for any claims you may have under the California Franchise Investment Law.
4. Except as expressly provided herein, the Franchise Agreement shall remain in full force and effect.
IN WITNESS WHEREOF, the Parties have executed this Addendum to be effective as of the date set
forth below:
Date: ______________________
PMI
Property Management Incorporated Franchise, LLC
By: PMI MM, Inc.
FRANCHISEE
F-3
PMI 2025 FDD – Exhibit F
HAWAII ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
As a supplement to the information disclosed in this Disclosure Document, the following additional
paragraphs are added:
THESE FRANCHISES WILL BE/HAVE BEEN FILED UNDER THE FRANCHISE INVESTMENT
LAW OF THE STATE OF HAWAII. FILING DOES NOT CONSTITUTE APPROVAL,
RECOMMENDATION OR ENDORSEMENT BY THE DIRECTOR OF REGULATORY AGENCIES
OR A FINDING BY THE DIRECTOR OF REGULATORY AGENCIES THAT THE INFORMATION
PROVIDED HEREIN IS TRUE, COMPLETE AND NOT MISLEADING.
F-4
PMI 2025 FDD – Exhibit F
ILLINOIS ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
As a supplement to the information disclosed in this Disclosure Document, the following additional
paragraphs are added:
1. In conformance with the Section 4 of the Illinois Franchise Disclosure Act, any provision in a franchise
agreement that designates jurisdiction and venue in a forum outside of the State of Illinois is void.
However, a franchise agreement may provide for arbitration to take place outside of Illinois.
2. The governing law or choice of law clause described in the Disclosure Document and contained in the
Franchise Agreement may not be enforceable under Illinois law. This governing law clause shall not be
construed to negate the application of the Illinois Franchise Disclosure Act in all situations to which it is
applicable. Illinois law governs the Franchise Agreement(s).
3. Section 41 of the Illinois Franchise Disclosure Act states that “any condition, stipulation, or provision
purporting to bind any person acquiring any franchise to waive compliance with any provision of this Act
or any other law of this State is void.” The Franchise Agreement is amended accordingly.
4. Item 17.v. Choice of Forum is revised to include the following: “provided, however, that the foregoing
shall not be considered a waiver of any right granted you by Section 4 of the Illinois Franchise Disclosure
Act.”
5. Item 17.w. Choice of Law is revised to include the following: “provided, however, that the foregoing
shall not be considered a waiver of any right granted you by Section 4 of the Illinois Franchise Disclosure
Act.”
6. Your rights upon Termination and Non-Renewal are set forth in sections 19 and 20 of the Illinois
Franchise Disclosure Act.
F-5
PMI 2025 FDD – Exhibit F
ILLINOIS ADDENDUM TO THE FRANCHISE AGREEMENT PROPERTY MANAGEMENT
INCORPORATED FRANCHISE, LLC
2. In conformance with Section 4 of the Illinois Franchise Disclosure Act, any provision in a franchise
agreement that designates jurisdiction and venue in a forum outside of the State of Illinois is void.
However, a franchise agreement may provide for arbitration to take place outside of Illinois.
3. Franchisees’ rights upon termination and non-renewal are set forth in Sections 19 and 20 of the Illinois
Franchise Disclosure Act.
4. In conformance with Section 41 of the Illinois Franchise Disclosure Act, any condition, stipulation, or
provision purporting to bind any person acquiring any franchise to waive compliance with the Illinois
Franchise Disclosure Act or any other law of Illinois is void.
IN WITNESS WHEREOF, the Parties have executed this Addendum to be effective as of the date set
forth below (which shall be the same date as the Franchise Agreement):
Date: _____________________
Steven Hart,
CEO
FRANCHISEE
By: ________________
Print Name: ________________
By: ________________
Print Name: ________________
F-6
PMI 2025 FDD – Exhibit F
MARYLAND ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
1. Pursuant to COMAR 02.02.08.16L, the General Release required as a condition of renewal, sale and/or
assignment/Transfer shall not apply to any liability under the Maryland Franchise Registration and
Disclosure Law.
2. Any claims arising under the Maryland Franchise Registration and Disclosure Law must be brought
within three (3) years after the grant of the franchise.
3. The provision in the Franchise Agreement providing for termination upon bankruptcy of the
Franchisee may not be enforceable under federal bankruptcy law (11 U.S.C. Section 101 et seq.).
F-7
PMI 2025 FDD – Exhibit F
MARYLAND ADDENDUM TO THE FRANCHISE AGREEMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
2. Venue. Franchisee may bring lawsuit in Maryland for claims arising under the Maryland Franchise
Registration and Disclosure Law.
3. General Release. Pursuant to COMAR 02.02.08.16L, the General Release required as a condition of
renewal, sale, and/or assignment/Transfer shall not apply to any liability under the Maryland Franchise
Registration and Disclosure Law.
4. Statute of Limitations. Any claims arising under the Maryland Franchise Registration and Disclosure
Law must be brought within three (3) years after the grant of the franchise.
5. Bankruptcy. The provision in the Franchise Agreement which provides for termination upon
bankruptcy of the Franchisee may not be enforceable under federal bankruptcy law (11 U.S.C. Section
101 et seq.).
F-8
PMI 2025 FDD – Exhibit F
IN WITNESS WHEREOF, the Parties have executed this Addendum to be effective as of the date set
forth below:
Date: ____________________
PMI
Steven Hart,
CEO
FRANCHISEE
F-9
PMI 2025 FDD – Exhibit F
MICHIGAN ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
Each of the following provisions is void and unenforceable if contained in any documents relating to a
franchise:
(b) A requirement that you assent to a release, assignment, novation, waiver, or estoppel which deprives
you of rights and protections provided in this act. This shall not preclude you, after entering into a
Franchise Agreement, from settling any and all claims.
(c) A provision that permits us to terminate a franchise prior to the expiration of its term except for good
cause. Good cause shall include your failure to comply with any lawful provision of the Franchise
Agreement and to cure the failure after being given written notice thereof and a reasonable opportunity,
which in no event need be more than 30 days, to cure the failure.
(d) A provision that permits us to refuse to renew your Franchise without fairly compensating you by
repurchase or other means for the fair market value at the time of expiration of your inventory, supplies,
equipment, fixtures, and furnishings. Personalized materials which have no value to us and inventory,
supplies, equipment, fixtures, and furnishings not reasonably required in the conduct of the franchise
Business are not subject to compensation. This subsection applies only if: (i) the term of the franchise is
less than five (5) years and (ii) you are prohibited by the franchise or other agreement from continuing to
conduct substantially the same business under another trademark, service mark, trade name, logotype,
advertising, or other commercial symbol in the same area subsequent to the expiration of the franchise or
you do not receive at least six (6) months’ advance notice of our intent not to renew the franchise.
(e) A provision that permits us to refuse to renew a franchise on terms generally available to other
franchisees of the same class or type under similar circumstances. This section does not require a renewal
provision.
(f) A provision requiring that arbitration or litigation be conducted outside the State of Michigan. This
shall not preclude you from entering into an agreement, at the time of arbitration, to conduct arbitration at
a location outside this state.
(g) A provision which permits us to refuse to permit a Transfer of ownership of a franchise, except for
good cause. This subdivision does not prevent us from exercising a Right of First Refusal to purchase the
franchise. Good cause shall include, but is not limited to:
(i) The failure of the proposed Transferee to meet our then current reasonable
qualifications or standards.
F-10
PMI 2025 FDD – Exhibit F
(ii) The fact that the proposed Transferee is a competitor of us or our sub franchisor.
(iii) The unwillingness of the proposed Transferee to agree in writing to comply with all lawful obligations.
(iv) Your or proposed Transferee’s failure to pay any sums owing to us or to cure any default in the
Franchise Agreement existing at the time of the proposed Transfer.
(h) A provision that requires you to resell to us items that are not uniquely identified with us. This
subdivision does not prohibit a provision that grants to us a Right of First Refusal to purchase the assets
of a franchise on the same terms and conditions as a bona fide third party willing and able to purchase
those assets, nor does this subdivision prohibit a provision that grants us the right to acquire the assets of
a franchise for the market or appraised value of such assets if you have breached the lawful provisions of
the Franchise Agreement and have failed to cure the breach in the manner provided in subdivision (c).
(i) A provision which permits us to directly or indirectly convey, assign, or otherwise Transfer our
obligations to fulfill contractual obligations to you unless provision has been made for providing the
required contractual services.
THE FACT THAT THERE IS A NOTICE OF THIS OFFERING ON FILE WITH THE ATTORNEY
GENERAL DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION, OR ENDORSEMENT
BY THE ATTORNEY GENERAL.
Any questions regarding this notice should be directed to The Department of Attorney General, State of
Michigan, 670 Law Building, Lansing, Michigan 48913, telephone (517) 373-7117.
F-11
PMI 2025 FDD – Exhibit F
MINNESOTA ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
As a supplement to the information disclosed in this Disclosure Document, the following additional
paragraphs are added:
1. Minnesota Statutes, Section 80C.21 and Minnesota Rules 2860.4400(J) prohibit the Franchisor from
requiring litigation to be conducted outside Minnesota, requiring waiver of a jury trial, or requiring the
Franchisee to consent to liquidated damages, termination penalties, or judgment notes. In addition, nothing
in the Franchise Disclosure Document or agreement(s) can abrogate or reduce (1) any of the Franchisee’s
rights as provided for in Minnesota Statutes, Chapter 80C, or (2) Franchisee’s rights to any procedure,
forum, or remedies provided for by the laws of the jurisdiction.
2. With respect to the franchises governed by Minnesota law, the Franchisor will comply with Minnesota
Statute Section 80C.14, Subd. 3-5, which require (except in certain specified cases) (1) that a Franchisee
be given ninety (90) days’ notice of termination (with sixty (60) days to cure) and one-hundred eighty
(180) days’ notice for non-renewal of the Franchise Agreement, and (2) that consent to the Transfer of the
franchise will not be unreasonably withheld.
3. The Franchisor will protect the Franchisee’s rights to use the trademarks, service marks, trade names,
logotypes, or other commercial symbols or indemnify the Franchisee from any loss, costs, or expenses
arising out of any claim, suit, or demand regarding the use of the name. Minnesota considers it unfair not
to protect the Franchisee’s right to use the trademarks. Refer to Minnesota Statutes, Section 80C.12, Subd.
1(g). Franchisor does not indemnify Franchisee against the consequences of the Franchisee’s use of the
Franchisor’s service marks except in accordance with the requirements of the Franchise Agreement, and,
as a condition to indemnification, Franchisee must provide notice to Franchisor of any claim within ten
(10) days and tender the defense of the claim to Franchisor. If the Franchisor accepts the tender of defense,
Franchisor has the right to manage the defense of the claim including the right to compromise, settle, or
otherwise resolve the claim, and to determine whether to appeal a final determination of the claim.
4. You must sign a General Release if you Transfer your franchise. Minnesota Rules 2860.4400(D) voids
this general release.
5. With respect to the franchises governed by Minnesota law, any limitations of claims must comply with
Minnesota Statutes Section 80C.17, Subd. 5.
F-12
PMI 2025 FDD – Exhibit F
MINNESOTA ADDENDUM TO THE FRANCHISE AGREEMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
1. Release. Minnesota Rule 2860.4400D prohibits PMI from requiring Franchisee to consent to a General
Release. The Agreement is modified accordingly, to the extent required by Minnesota law.
2. Dispute Resolution. Section 15 is amended, to the extent required under Minnesota law, to comply
with Minn. Statutes, Sec. 80C.21 and Minn. Rule Part 2860.4400J, which may prohibit the Franchisor
from requiring litigation to be conducted outside Minnesota, requiring waiver of a jury trial, or requiring
the Franchisee to consent to liquidated damages, termination penalties, or judgment notes. In addition,
nothing in the Agreement can abrogate or reduce (1) any of the Franchisee’s rights as provided for in
Minnesota Statutes, Chapter 80C, or (2) Franchisee’s rights to any procedure, forum, or remedies provided
for by the laws of the jurisdiction.
3. Notice. With respect to the franchises governed by Minnesota law, the Franchisor will comply with
Minnesota Statute Section 80C.14, Subd. 3-5, which require (except in certain specified cases) (1) that a
Franchisee be given ninety (90) days’ notice of termination (with sixty 60 days to cure) and one-hundred
eighty (180) days’ notice for non-renewal of the Franchise Agreement and (2) that consent to the Transfer
of the Franchise will not be unreasonably withheld.
4. Indemnification for Use of Trademark. The Minnesota Department of Commerce requires that the
Franchisor indemnify Minnesota franchisees against liabilities to third parties resulting from by third
parties that the Franchisee’s use of the Franchisor’s trademark infringes trademark rights of the third party.
Franchisor will protect Franchisee’s rights to the use of its service marks and all other commercial symbols
and/or indemnify Franchisee from any loss, cost, or expense arising out of any claim, suit, or demand
regarding the use of the name. Franchisor does not indemnify Franchisee against the consequences of the
Franchisee’s use of the Franchisor’s service marks except in accordance with the requirements of the
Franchise Agreement, and, as a condition to indemnification, Franchisee must provide notice to Franchisor
of any the claim within ten (10) days and tender the defense of the claim to Franchisor. If the Franchisor
accepts the tender of defense, Franchisor has the right to manage the defense of the claim including the
right to compromise, settle, or otherwise resolve the claim, and to determine whether to appeal a final
determination of the claim.
5. Limitation of Claims. Section 10.5 of the Agreement is amended to comply with Minnesota Statute
80C.17, Subdivision 5, regarding limitation on actions to state that no action may be commenced pursuant
to this section more than three (3) years after the cause of action accrues.
F-13
PMI 2025 FDD – Exhibit F
IN WITNESS WHEREOF, the Parties have executed this Addendum to be effective as of the date set
forth below:
Date: __________________
FRANCHISOR
FRANCHISEE
By: ____________________________________________
Title: __________________________________________
Signature: _____________________________________
By: ____________________________________________
Title: __________________________________________
Signature: _____________________________________
F-14
PMI 2025 FDD – Exhibit F
NEW YORK ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
1. The following information is added to the cover page of the Franchise Disclosure Document:
INFORMATION COMPARING FRANCHISORS IS AVAILABLE. CALL THE STATE
ADMINISTRATORS LISTED IN EXHIBIT A OR YOUR PUBLIC LIBRARY FOR SERVICES
OR INFORMATION. REGISTRATION OF THIS FRANCHISE BY NEW YORK STATE DOES
NOT MEAN THAT NEW YORK STATE RECOMMENDS IT OR HAS VERIFIED THE
INFORMATION IN THIS FRANCHISE DISCLOSURE DOCUMENT. IF YOU LEARN THAT
ANYTHING IN THIS FRANCHISE DISCLOSURE DOCUMENT IS UNTRUE, CONTACT
THE FEDERAL TRADE COMMISSION AND THE APPROPRIATE STATE OR
PROVINCIAL AUTHORITY. THE FRANCHISOR MAY, IF IT CHOOSES, NEGOTIATE
WITH YOU ABOUT ITEMS COVERED IN THE FRANCHISE DISCLOSURE DOCUMENT.
HOWEVER, THE FRANCHISOR CANNOT USE THE NEGOTIATING PROCESS TO
PREVAIL UPON A PROSPECTIVE FRANCHISEE TO ACCEPT TERMS WHICH ARE LESS
FAVORABLE THAN THOSE SET FORTH IN THIS FRANCHISE DISCLOSURE
DOCUMENT.
2. The following is to be added at the end of Item 3:
Except as provided above, with regard to the franchisor, its predecessor, a person identified in Item
2, or an Affiliate offering franchises under the franchisor’s principal trademark:
A. No such party has an administrative, criminal or civil action pending against that person
alleging: a felony, a violation of a franchise, antitrust, or securities law, fraud, embezzlement, fraudulent
conversion, misappropriation of property, unfair or deceptive practices, or comparable civil or
misdemeanor allegations.
B. No such party has pending actions, other than routine litigation incidental to the business,
which are significant in the context of the number of franchisees and the size, nature, or financial condition
of the franchise system or its business operations.
C. No such party has been convicted of a felony or pleaded nolo contendere to a felony charge
or, within the 10-year period immediately preceding the application for registration, has been convicted
of or pleaded nolo contendere to a misdemeanor charge, or has been the subject of a civil action alleging:
violation of a franchise, antifraud, or securities law; fraud; embezzlement; fraudulent conversion or
misappropriation of property; or unfair or deceptive practices or comparable allegations.
D. No such party is subject to a currently effective injunctive or restrictive order or decree
relating to the franchise, or under a Federal, State, or Canadian franchise, securities, antitrust, trade
regulation or trade practice law, resulting from a concluded or pending action or proceeding brought by a
public agency; or is subject to any currently effective order of any national securities association or
national securities exchange, as defined in the Securities and Exchange Act of 1934, suspending or
expelling such person from membership in such association or exchange; or is subject to a currently
effective injunctive or restrictive order relating to any other business activity as a result of an action
brought by a public agency or department, including, without limitation, actions affecting a license as a
real estate broker or sales agent.
F-15
PMI 2025 FDD – Exhibit F
3. The following is added to the end of the “Summary” sections of Item 17(c), titled “Requirements for
franchisee to renew or extend,” and Item 17(m), entitled “Conditions for franchisor approval of
transfer”:
However, to the extent required by applicable law, all rights you enjoy and any causes of
action arising in your favor from the provisions of Article 33 of the General Business Law
of the State of New York and the regulations issued thereunder shall remain in force; it
being the intent of this proviso that the non-waiver provisions of General Business Law
Sections 687(4) and 687(5) be satisfied.
4. The following language replaces the “Summary” section of Item 17(d), titled “Termination by
franchisee”: You may terminate the agreement on any grounds available by law.
5. The following is added to the end of the “Summary” sections of Item 17(v), titled “Choice of forum”,
and Item 17(w), titled “Choice of law”:
The foregoing choice of law should not be considered a waiver of any right conferred upon
the franchisor or upon the franchisee by Article 33 of the General Business Law of the
State of New York.
F-16
PMI 2025 FDD – Exhibit F
NEW YORK ADDENDUM TO THE FRANCHISE AGREEMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
1. The following shall be added at the end of Section 10.5 of the Agreement: “Provided, however, that
all rights enjoyed by Franchisee and any causes of action arising in Franchisee’s favor from the provisions
of Article 33 of the General Business Law (GBL) of the State of New York and the regulations issued
thereunder shall remain in force; it being the intent of this proviso that the non-waiver provision of GBL
687.4 and 687.5 be satisfied.”
2. The following is added to the end of Section 13.1.3 of the Agreement: “Notwithstanding this Section
13.1.3, Franchisee shall not be required to indemnify Franchisor for any liabilities which arose as a result
of Franchisor’s breach of this Agreement, or other civil wrongs committed by Franchisor.”
3. The following shall be added to Section 15.3.2 of the Agreement: “However, the foregoing choice of
law shall not be considered a waiver of any right conferred upon Franchisee by the provisions of Article
33 of the New York State General Business Law. This language has been included in this Disclosure
Document as a condition of registration. Franchisor and Franchisee do not agree with the above language
and believe that each of the provisions of the Franchise Agreement including all choice of law provisions,
are fully enforceable. Franchisor and Franchisee intend to fully enforce all of the provisions of the
Franchise Agreement and all other documents signed by them, including but not limited to, all venue,
choice-of-law provisions, and other dispute resolution provisions.”
F-17
PMI 2025 FDD – Exhibit F
IN WITNESS WHEREOF, the Parties have executed this Addendum to be effective as of the date set
forth below:
Date: _________________________________
PMI:
FRANCHISEE:
By: ____________________________________________
Title: __________________________________________
Signature: _____________________________________
By: ____________________________________________
Title: __________________________________________
Signature: _____________________________________
F-18
PMI 2025 FDD – Exhibit F
NORTH DAKOTA ADDENDUM TO THE
FRANCHISE DISCLOSURE DOCUMENT AND FRANCHISE AGREEMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
As a supplement to the information disclosed in this Disclosure Document, the following additional
paragraphs are added:
2. The Franchise Agreement requires arbitration within 25 miles of Franchisor’s headquarters. This
provision may not be enforceable under North Dakota law.
3. The Franchise Agreement requires dispute resolution within 25 miles of Franchisor’s headquarters.
This provision may not be enforceable under North Dakota law.
4. The Franchise Agreement contains a liquidated damages clause and termination penalties. Under
North Dakota law, certain liquidated damages clauses and termination penalties are unenforceable.
5. The Franchise Agreement requires application of the laws of the State of Wyoming. This provision
may not be enforceable under North Dakota law.
6. North Dakota law prohibits the Franchisor from requiring waiver of a jury trial or waiver of exemplary
and punitive damages.
7. North Dakota law prohibits the Franchisor from requiring a waiver of exemplary and punitive
damages.
8. You must sign a General Release if you Transfer your franchise. North Dakota law voids a waiver of
certain rights under a General Release.
9. With respect to the franchises governed by North Dakota law, any limitations of claims must comply
with North Dakota law and applicable statutes of limitations.
10. With respect to the franchises governed by North Dakota law, the Prevailing Party in any enforcement
action is entitled to recover all costs and expenses, including attorney’s fees.
F-19
PMI 2025 FDD – Exhibit F
RHODE ISLAND ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT -
PROPERTY MANAGEMENT INCORPORATED FRANCHISE, LLC
As a supplement to the information disclosed in this Disclosure Document, the following additional
paragraphs are added:
1. § 19-28.1-14 of the Rhode Island Franchise Investment Act (the “Act”) in part provides that “A
provision in a Franchise Agreement restricting jurisdiction or venue to a forum outside this state or
requiring the application of the laws of another state is void with respect to a Claim otherwise enforceable
under this Act.”
1. Governing Law. The Agreement shall be governed by and construed and enforced in accordance with
the laws of the State of Rhode Island as it applies to a contract made and performed in such state.
2. Waivers Void. Any condition, stipulation or provision in the Agreement requiring Franchisee to waive
his or her rights under the Rhode Island Franchise Investment Act (the “Act”) shall be void. Such a waiver
of rights does not negate or act to remove from judicial review any statement, misrepresentations or action
that would violate the Act or a rule or order under the Act and does not affect the settlement of disputes,
claims or civil lawsuits arising or brought under the Act.
IN WITNESS WHEREOF, the Parties have executed this Addendum to be effective as of the date set
forth below:
PMI
Date:
FRANCHISEE
Date: _____________________________ Date: _____________________________
Name of Franchisee: ____________________ Name of Franchisee: ____________________
Title: _____________________________ Title: _____________________________
Signature: _________________________ Signature: _________________________
F-20
PMI 2025 FDD – Exhibit F
VIRGINIA ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT
PROPERTY MANAGEMENT INCORPORATED FRANCHISE, LLC
In recognition of the restrictions contained in Section 13.1-564 of the Virginia Retail Franchising Act, the
Franchise Disclosure Document for Property Management Incorporated Franchise, LLC for use in the
Commonwealth of Virginia shall be amended as follows:
Pursuant to Section 13.1-564 of the Virginia Retail Franchising Act, it is unlawful for a Franchisor to
cancel a franchise without reasonable cause. If any grounds for default or termination stated in the
Franchise Agreement does not constitute “reasonable cause,” as that term may be defined in the Virginia
Retail Franchising Act or the laws of Virginia, that provision may not be enforceable.
Pursuant to Section 13.1-564 of the Virginia Retail Franchising Act, it is unlawful for a Franchisor to use
undue influence to induce a Franchisee to surrender any right given to him under the franchise. If any
provision of the Franchise Agreement involves the use of undue influence by the Franchisor to induce a
Franchisee to surrender any rights given to him under the franchise, that provision may not be enforceable.
Pursuant to Section 13.1-564 of the Virginia Retail Franchising Act, it is unlawful for a Franchisor to
cancel a franchise without reasonable cause. If any grounds for default or termination stated in the
Franchise Agreement does not constitute “reasonable cause,” as that term may be defined in the Virginia
Retail Franchising Act or the laws of Virginia, that provision may not be enforceable.
F-21
PMI 2025 FDD – Exhibit F
WASHINGTON ADDENDUM TO THE FRANCHISE DISCLOSURE DOCUMENT
PROPERTY MANAGEMENT INCORPORATED FRANCHISE, LLC
In the event of a conflict of laws, the provisions of the Washington Franchise Investment Protection Act,
Chapter 19.100 RCW will prevail.
RCW 19.100.180 may supersede the franchise agreement in your relationship with the franchisor
including the areas of termination and renewal of your franchise. There may also be court decisions which
may supersede the franchise agreement in your relationship with the franchisor including the areas of
termination and renewal of your franchise.
In any arbitration or mediation involving a franchise purchased in Washington, the arbitration or mediation
site will be either in the state of Washington, or in a place mutually agreed upon at the time of the
arbitration or mediation, or as determined by the arbitrator or mediator at the time of arbitration or
mediation. In addition, if litigation is not precluded by the franchise agreement, a franchisee may bring an
action or proceeding arising out of or in connection with the sale of franchises, or a violation of the
Washington Franchise Investment Protection Act, in Washington.
A release or waiver of rights executed by a franchisee may not include rights under the Washington
Franchise Investment Protection Act or any rule or order thereunder, except when executed pursuant to a
negotiated settlement after the agreement is in effect and where the parties are represented by independent
counsel. Provisions such as those which unreasonably restrict or limit the statute of limitations period for
claims under the Act, or rights or remedies under the Act such as a right to a jury trial, may not be
enforceable.
Transfer fees are collectable to the extent that they reflect the franchisor’s reasonable estimated or actual
costs in effecting a transfer.
Pursuant to RCW 49.62.020, a noncompetition covenant is void and unenforceable against an employee,
including an employee of a franchisee, unless the employee’s earnings from the party seeking
enforcement, when annualized, exceed $100,000 per year (an amount that will be adjusted annually for
inflation). In addition, a noncompetition covenant is void and unenforceable against an independent
contractor of a franchisee under RCW 49.62.030 unless the independent contractor’s earnings from the
party seeking enforcement, when annualized, exceed $250,000 per year (an amount that will be adjusted
annually for inflation). As a result, any provisions contained in the franchise agreement or elsewhere that
conflict with these limitations are void and unenforceable in Washington.
RCW 49.62.060 prohibits a franchisor from restricting, restraining, or prohibiting a franchisee from (i)
soliciting or hiring any employee of a franchisee of the same franchisor or (ii) soliciting or hiring any
employee of the franchisor. As a result, any such provisions contained in the franchise agreement or
elsewhere are void and unenforceable in Washington.
F-22
PMI 2025 FDD – Exhibit F
WASHINGTON ADDENDUM TO THE FRANCHISE AGREEMENT PROPERTY
MANAGEMENT INCORPORATED FRANCHISE, LLC
1. Dispute Resolution. In any arbitration involving a franchise purchased in Washington, the arbitration
site shall be either in the state of Washington, or in a place mutually agreed upon at the time of the
arbitration, or as determined by the arbitrator. In addition, if litigation is not precluded by the Franchise
Agreement, you may bring an action or proceeding arising out of or in connection with the sale of
franchises, or a violation of the Washington Franchise Investment Protection Act, in Washington.
2. Conflict of Laws. In the event of a conflict of laws, the provisions of the Washington Franchise
Investment Protection Act, Chapter 19.100 RCW, shall prevail.
3. Release or Waiver. A release or waiver of rights executed by you may not include rights under the
Washington Franchise Investment Protection Act or any rule or order thereunder except when executed
pursuant to a negotiated settlement after the agreement is in effect and where the parties are represented
by independent counsel. Provisions such as those which unreasonably restrict or limit the statute of
limitations period for claims under the Act, or rights or remedies under the Act such as a right to a jury
trial, may not be enforceable.
4. Transfer Fees. Transfer fees are collectable to the extent that they reflect our reasonable estimated or
actual costs in effecting a Transfer.
6. Non-Solicitation. RCW 49.62.060 prohibits us from restricting, restraining, or prohibiting you from
(i) soliciting or hiring any employee of a franchisee of the same franchisor or (ii)soliciting or hiring any
employee of ours. As a result, any such provisions contained in the Franchise Agreement or elsewhere are
void and unenforceable in Washington. RCW 19.100.180 may supersede the Franchise Agreement in your
relationship with us including the areas of termination and renewal of your Franchise. There may also be
court decisions which may supersede the Franchise Agreement in your relationship with us including the
areas of termination and renewal of your Franchise.
IN WITNESS WHEREOF, the Parties have executed this Addendum to be effective as of the date set
forth below:
F-23
PMI 2025 FDD – Exhibit F
PMI
Date:
FRANCHISEE
Date:
By: ________________________________________________________
Title: ______________________________________________________
F-24
PMI 2025 FDD – Exhibit F
EXHIBIT G
FINANCIAL STATEMENTS
G-1
PMI 2025 FDD – Exhibit G
PROPERTY MANAGEMENT INCORPORATED FRANCHISE, LLC
FINANCIAL REPORT
AS OF DECEMBER 31, 2024
G-2
PMI 2025 FDD – Exhibit G
G-3
PMI 2025 FDD – Exhibit G
G-4
PMI 2025 FDD – Exhibit G
G-5
PMI 2025 FDD – Exhibit G
G-6
PMI 2025 FDD – Exhibit G
G-7
PMI 2025 FDD – Exhibit G
G-8
PMI 2025 FDD – Exhibit G
G-9
PMI 2025 FDD – Exhibit G
G-10
PMI 2025 FDD – Exhibit G
G-11
PMI 2025 FDD – Exhibit G
G-12
PMI 2025 FDD – Exhibit G
G-13
PMI 2025 FDD – Exhibit G
G-14
PMI 2025 FDD – Exhibit G
G-15
PMI 2025 FDD – Exhibit G
G-16
PMI 2025 FDD – Exhibit G
G-17
PMI 2025 FDD – Exhibit G
G-18
PMI 2025 FDD – Exhibit G
G-19
PMI 2025 FDD – Exhibit G
EXHIBIT H
H-1
PMI 2025 FDD – Exhibit H
State-Effective Dates
The following states have franchise laws that require that the Franchise Disclosure Document be registered
or filed with the state, or be exempt from registration: California, Hawaii, Illinois, Indiana, Maryland,
Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington, and
Wisconsin.
This document is effective and may be used in the following states, where the document is filed, registered
or exempt from registration, as of the Effective Date stated below:
California
Hawaii
Illinois
Indiana
Maryland
Michigan
Minnesota
New York
North Dakota
Rhode Island
South Dakota
Virginia
Washington
Wisconsin
Other states may require registration, filing, or exemption of a franchise under other laws, such as those
that regulate the offer and sale of business opportunities or seller-assisted marketing plans.
H-2
PMI 2025 FDD – Exhibit H
RECEIPT
This Disclosure Document summarizes certain provisions of the Franchise Agreement and other
information in plain language. Read this Disclosure Document and all agreements carefully.
If PMI offers you a franchise, PMI must provide this Disclosure Document to you fourteen (14) calendar
days before you sign a binding agreement with, or make a payment to, PMI or an Affiliate in connection
with the proposed franchise sale [or sooner if required by applicable state law]. Under Michigan law,
if applicable, PMI must provide this Disclosure Document to you at least ten (10) business days before
the execution of the franchise or other agreement or payment of any consideration that related to the
franchise relationship. Under New York law, if applicable, PMI must provide this Disclosure Document
to you at the earlier of the first personal meeting or ten (10) business days before the execution of the
franchise or other agreement or payment of any consideration that relates to the franchise relationship. A
list of registration states and effective dates is included in this Exhibit H-2, State Effective Dates.
If PMI does not deliver this Disclosure Document on time or if it contains a false or misleading statement,
or a material omission, a violation of federal law and state law may have occurred and should be reported
to the Federal Trade Commission, Washington, DC 20580, and the appropriate state agency identified on
Exhibit A.
The Franchisor is Property Management Incorporated Franchise, LLC, located at 2901 W Bluegrass Blvd,
Ste 420, Lehi, Utah 84043. Its telephone number is (801) 407-1301
The name, principal business address and telephone number of each franchise seller offering the franchise:
Steven Hart, Jeremiah Cundiff, Orlando Pedrero, Aaron McElhiney, James Schrader, Jeff Roberts, Ruben
Alava, and Bob Marx. Property Management Incorporated Franchise, LLC at 2901 W Bluegrass Blvd,
Ste 420, Lehi, Utah 84043.
PMI authorizes the respective state agencies identified on Exhibit A to receive service of process for it
in the particular state.
H-3
PMI 2025 FDD – Exhibit H
_____________________________
Date (do not leave blank):
_________________________________________
Signature of Prospective Franchisee
_________________________________________
Printed Name
You may return the signed receipt either by signing, dating, and mailing it to Property Management
Incorporated Franchise, LLC at 2901 W Bluegrass Blvd, Ste 420, Lehi, Utah 84043, or scanning as a PDF
and emailing to [email protected].
FRANCHISOR COPY
H-4
PMI 2025 FDD – Exhibit H
RECEIPT
This Disclosure Document summarizes certain provisions of the Franchise Agreement and other
information in plain language. Read this Disclosure Document and all agreements carefully.
If PMI offers you a franchise, PMI must provide this Disclosure Document to you fourteen (14) calendar
days before you sign a binding agreement with, or make a payment to, PMI or an Affiliate in connection
with the proposed franchise sale [or sooner if required by applicable state law]. Under Michigan law,
if applicable, PMI must provide this Disclosure Document to you at least ten (10) business days before
the execution of the franchise or other agreement or payment of any consideration that related to the
franchise relationship. Under New York law, if applicable, PMI must provide this Disclosure Document
to you at the earliest of the first personal meeting or ten (10) business days before the execution of the
franchise or other agreement or payment of any consideration that relates to the franchise relationship. A
list of registration states and effective dates is included in this Exhibit H-2, State Effective Dates.
If PMI does not deliver this Disclosure Document on time or if it contains a false or misleading statement,
or a material omission, a violation of federal law and state law may have occurred and should be reported
to the Federal Trade Commission, Washington, DC 20580, and the appropriate state agency identified on
Exhibit A.
The Franchisor is Property Management Incorporated Franchise, LLC, located at 2901 W Bluegrass Blvd,
Ste 420, Lehi, Utah 84043. Its telephone number is (801) 407-1301
The name, principal business address and telephone number of each franchise seller offering the franchise:
Steven Hart, Jeremiah Cundiff, Orlando Pedrero, Aaron McElhiney, James Schrader, Jeff Roberts, Ruben
Alava, and Bob Marx. Property Management Incorporated Franchise, LLC at 2901 W Bluegrass Blvd,
Ste 420, Lehi, Utah 84043.
PMI authorizes the respective state agencies identified on Exhibit A to receive service of process for it
in the particular state.
H-5
PMI 2025 FDD – Exhibit H
_____________________________
Date (do not leave blank):
_________________________________________
Signature of Prospective Franchisee
_________________________________________
Printed Name
You may return the signed receipt either by signing, dating, and mailing it to Property Management
Incorporated Franchise, LLC at 2901 W Bluegrass Blvd, Ste 420, Lehi, Utah 84043, or scanning as a PDF
and emailing to [email protected].
H-6
PMI 2025 FDD – Exhibit H