JULY 1, 2025

VALHALLA HOTEL MANAGEMENT SYSTEM

PROJECT PROPOSAL

DEPARTMENT OF COMPUTER SCIENCE

UNIVERSITY OF BALTISTAN, SKARDU
TITLE: VALHALLA HOTEL MANAGEMENT SYSTEM

Project Team
Name Registration No
Jameel Abbas S22BSCS100
Muhammad Raza S22BSCS089

Supervisor
Dr, M.Iqbal
Co.Supervisor
Mr,Ghulam Hussain

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 Motivation
With the rise of digital transformation in nearly every sector, the tourism and hospitality
industry lags behind in many regions, especially in developing countries. Our project is
motivated by the need to modernize the hotel experience through a centralized, efficient,
and user-friendly hotel management system that can serve both administrators and
travelers. The system will reduce manual workload, increase customer satisfaction, and
promote regional tourism development.

1. Overview
Specify the core idea behind the project. This should include
2.1 Problem Statement
Hotels in developing regions face challenges such as lack of real-time booking systems,
limited transport integration, and minimal customer feedback management. This results
in inefficient operations and poor guest experiences.
2.2 Significance of the Project
This project addresses a real-world issue by improving the operational efficiency of
hotels and the overall experience of tourists. By using modern technology, it bridges
the gap between guests and hotel services. It has strong academic value, practical
usefulness, and the potential to scale as a commercial product.
2.3 Description of the Project
The project is a responsive web-based hotel management platform. Built with
ReactJS (frontend) and .NET Core (backend), the system allows hotel staff to
manage room availability, transport services, and customer reviews. Users can
explore room galleries, book rooms and transport online, and leave reviews. It
ensures data security, a smooth user interface, and scalability.

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2.4 Literature Review

Articl Title Year Finding Solution

e

[01] Marketing Management in 2022 Identifies marketing strategies

the Hotel Industry: A like pricing, branding,
Systematic Literature Review segmentation using text mining
by Using Text Mining on 417 studies.

[02] Hotel Booking Cancellation 2024 Bayesian models forecast

Prediction Using Applied booking cancellations accurately
Bayesian Models using variables like room type
and lead time.

[03] Machine Learning for 2021 ML techniques extract service-

Assessing Quality of Service quality dimensions (cleanliness,
in Hospitality staff) from guest reviews

[04] Security, Privacy and Ethical 2020 Reviews privacy, security, and
Concerns of IoT in ethical issues in IoT-based hotel
Hospitality systems.

[05] A NLP Framework for Hotel 2024 BERT models improve hotel
Recommendation Using recommendation accuracy via
BERT sentiment analysis.

[06] Virtual Technology in 2023 Reviews AR/VR use in tourism

Hospitality and Tourism and hotel guest engagement.
(2013–2022)

[07] Beyond Financial Metrics: 2024 Hotel success now tied to

Systematic Review of Hotel innovation, digital presence,
Performance CSR—not just finance.

[08] Sustainable Innovation and 2024 Reviews digital and sustainable

Smart Hotels Post-COVID innovations in the hotel sector
during COVID recovery.

[09] Payment Systems in 2025 Reviews payment tech (mobile,

Hospitality: A Systematic biometric, QR) in hotel systems.
Literature Review

[10] Health and Safety 2024 Identifies contactless and

Technologies in Hotel robotic tech trends in hotel
Restaurants Post-COVID restaurants during COVID

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2. Process Model and Methodology
2.1 Process Model
We are using the Agile Development Model due to its iterative nature, which allows
continuous feedback, flexibility, and the ability to implement features in stages.

2.2 Methodology
This section should elaborate the technical challenges and advantages of the project
including the proposed solution that is in our mind to the said problem. A project can be
divided into three major phases as follow.

2.2.1 Design phase

We will use component-based design in ReactJS and multi-layer architecture
in .NET Core to separate concerns and ensure code maintainability.
2.2.2 Implementation phase

 Languages: JavaScript (frontend), C# (backend)

 Frameworks: ReactJS, .NET Core
 Database: MySQL
 API Style: RESTful APIs
This approach ensures scalability and interoperability.

2.2.3 Testing phase

 Unit Testing: Individual components and services

 Integration Testing: API and database interaction

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  System Testing: End-to-end user journey (booking, reviews)
 UAT: Testing with test users (admin and customer roles)

3. Features
 Real-time Room Booking
o Users can view and book rooms based on live availability and filters.
 Transport Booking Module
o Add-on transport service (pickup, drop-off, tours) during room booking.
 Interactive Room Gallery
o Display room types with photos, pricing, and amenities.
 Customer Reviews and Ratings
o Tourists can submit feedback and view other guests' reviews.
 Admin Dashboard
o Manage rooms, bookings, user data, and view reports.
 User Account System
o Secure registration, login, and session management.
 Data Analytics & Reports
o Daily/monthly booking stats, occupancy trends, and user feedback summaries

4. Hardware and Software Requirements

Hardware:
Hardware components like developer laptops are used to build and test the application, while
hosting servers or cloud services such as Azure are used to deploy and run the application for
end users.

 Developer Laptops: Intel i5 or above, 8GB RAM minimum

 Hosting Server or Cloud Services (Azure recommended)

Software:
Software tools are used for coding, database management, API testing, and deploying the
application. They support the entire development lifecycle from writing code to hosting the
final product.

 Visual Studio 2022

 SQL Server Managment
 .Net core (for ReactJS)
 Postman (for API testing)
 Azure or local IIS Server

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5. Diagrammatic Representation of the Overall System

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6. Project-Plane

7. References
[01] Horng, J. S., Liu, C. H., Chou, S. F., Yu, T. Y., & Hu, D. C. (2022). Marketing
Management in the Hotel Industry: A Systematic Literature Review by Using Text
Mining. Sustainability 2022, 14, 2344.
[02] Asifuzzaman Jishan, M., Singh, V., Ghosh, A. K., Shahabub Alam, M., Raqib
Mahmud, K., & Paul, B. (2024). Hotel Booking Cancellation Prediction Using Applied
Bayesian Models. arXiv e-prints, arXiv-2410.
[03] Vargas-Calderón, V., Moros Ochoa, A., Castro Nieto, G. Y., & Camargo, J. E.
(2021). Machine learning for assessing quality of service in the hospitality sector based
on customer reviews. Information Technology & Tourism, 23(3), 351-379.
[04] Mercan, S., Akkaya, K., Cain, L., & Thomas, J. (2020, November). Security,
privacy and ethical concerns of IoT implementations in hospitality domain. In 2020
International Conferences on Internet of Things (iThings) and IEEE Green Computing
and Communications (GreenCom) and IEEE Cyber, Physical and Social Computing
(CPSCom) and IEEE Smart Data (SmartData) and IEEE Congress on Cybermatics
(Cybermatics) (pp. 198-203). IEEE.
[05] Aravani, Lavrentia, Emmanuel Pintelas, Christos Pierrakeas, and Panagiotis
Pintelas. "A Natural Language Processing Framework for Hotel Recommendation Based
on Users' Text Reviews." arXiv preprint arXiv:2408.00716 (2024).
[06] Chen, J., Wu, X., & Lai, I. K. W. (2023). A systematic literature review of virtual
technology in hospitality and tourism (2013–2022). Sage Open, 13(3),
21582440231193297.

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[07] Sampaio, C., Régio, M., & Sebastião, J. R. (2025). Beyond Financial Metrics: A
Systematic and Bibliometric Review of Hotel Business Performance. Administrative
Sciences, 15(5), 179.
[08] Elkhwesky, Z., El Manzani, Y., & Elbayoumi Salem, I. (2024). Driving hospitality
and tourism to foster sustainable innovation: A systematic review of COVID-19-related
studies and practical implications in the digital era. Tourism and Hospitality Research,
24(1), 115-133.
[09] Wang, R., & Chan, C. S. (2025). A systematic literature review on payment
methods in hospitality and tourism. Information Technology & Tourism, 1-27.
[10] Roussakou, E., & Carayanni, V. (2025). New Health and Safety Technologies in
Hotel Restaurants in Response to the COVID-19 Pandemic: A Systematic Review.
Tourism and Hospitality, 6(2), 98.

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