SCRIPT (Verbal Room Reservation)
[Soft hotel lobby instrumental music playing in the background]
• “Relaxing Hotel Lobby Jazz Music”—Smooth Jazz Instrumental
Scene 1 – Planning (Before the Call)
Kier:
Hey Dann, the weekend’s coming up. Where should we go this time?
Dann:
Let’s go to Tagaytay! The view of Taal Lake there is amazing.
Kier:
That’s a great idea. What kind of room do you want?
Dann:
If possible, let’s get a Premiere Room. It’ll be more relaxing, and we can
enjoy the lake view.
Kier:
Alright, Premiere it is. I’ll call the hotel now.
Scene 2 – Reservation Call
Sam:
[Phone ringing sound]
Good morning, Skyline View Hotel Tagaytay, Samantha speaking. How can I
help you?
Kier:
Yes, I’d like to make a reservation please.
Sam:
Before I proceed with the reservation process, may I know who is on the line?
Kier:
I am Kier Robin Villena.
Sam:
Could you kindly spell your first name for me, please?
Kier:
Sure, K-I-E-R. [Key tapping sound as receptionist types]
Sam:
Thank you for that information, Mr. Villena. May I know which dates you
would like to make your reservation?
Kier:
I’m planning to visit today, April 25, until April 27. Do you have any
vacancies?
Sam:
Yes, we do have several rooms available for those dates. \[Keyboard typing
sound] We offer Standard, Deluxe, and Family Rooms. May I know which type
of room you prefer?
Kier (to Dann, whispering):
Dann, they don’t have Premiere Rooms here — just Standard, Deluxe, and
Family.
Dann:
Ah, that’s too bad. If that’s the case, let’s just go for the Deluxe. It’s still a
good choice.
Kier (to Sam):
We’ll take the Deluxe Room then.
Sam:
Excellent choice, Mr. Villena. Thank you. May I confirm, do you prefer
smoking or non-smoking?
Kier:
Definitely non-smoking.
Sam:
Non-smoking, noted. For the Deluxe Room, would you prefer a queen-size
bed, a king-size bed, or two single beds?
Kier (to Dann):
Which one, Dann?
Dann:
Queen-size should be fine.
Kier (to Sam):
Queen-size bed, please.
Sam:
Perfect. We also have Deluxe Rooms with a view of Taal Lake here in
Tagaytay. Would you like me to arrange a lake view for your room?
Kier (to Dann):
They have a Taal Lake view option!
Dann:
Yes, let’s get that! That’s exactly why we’re going.
Kier (to Sam):
Yes, we’d love to have a lake view.
Sam:
Excellent choice. Before we proceed with the payment, I’d like to inform you
about some of our services. \[Paper rustling sound] All Deluxe Rooms include
complimentary breakfast, free access to the swimming pool and fitness
center, and high-speed Wi-Fi. We also offer airport pick-up service upon
request. Would you like me to arrange an airport transfer for you?
Kier:
No, thank you. That won’t be necessary.
Sam:
Noted. Now, may I ask how you would like to settle your bill, Mr. Villena? We
accept payments either by credit card as a guarantee or upon arrival.
Kier:
I’ll use a credit card.
Sam:
Thank you. May I have your credit card details, please? [Key tapping sound]
Kier:
It’s a Visa. The number is 9876-5432-1, and the name on the card is Kier
Robin Villena.
Sam:
Thank you very much, Mr. Villena. May I also have the names of the guests
who will be staying?
Kier:
Kier Robin Villena and Mr. Dann Balmes
Sam:
Noted. May I have your contact number, please?
Kier:
It’s 0929-106-8126. [Key tapping sound]
Sam:
Let me repeat that — 0929-106-8126, correct?
Kier:
Yes, that’s correct.
Sam:
Perfect. Keyboard tapping sound] Mr. Villena, your reservation is now
confirmed for a Deluxe non-smoking room with a queen-size bed and a Taal
Lake view, from April 25 to April 27, under the names of Mr. Kier Robin
Villena and Mr. Dann Balmes. Your credit card has been recorded only as a
guarantee, and payment will be settled upon your stay.
Just a reminder, check-in starts at 2:00 p.m., and we follow a 6:00 p.m.
policy.
Kier (to Dann):
Alright, Dann, everything’s set! Deluxe with Taal Lake view.
Dann:
Perfect! This is going to be an amazing trip.
Sam:
My pleasure. Is there anything else I can assist you with, Mr. Villena?
Kier:
No, thank you. That would be all.
Sam:
Thank you for calling, Mr. Villena. We look forward to welcoming you at
Skyline View Hotel Tagaytay. [Phone hang-up click]
Scene 3 – After the Call
Kier:
Well, Dann, looks like the Premiere Room was fully booked.
Dann:
Yeah, but that’s fine. At least we got the Deluxe with a Taal Lake view. That’s
the main thing I wanted anyway.
Kier:
True. And we’ve got breakfast, Wi-Fi, and the pool too. Not bad at all.
Dann:
Exactly. This weekend’s going to be unforgettable.
Kier:
Can’t wait. Tagaytay, here we come!
[Hotel lobby music slowly fades out
