By 1924, Shewhart determined the problem of variability in terms of assignable cause and
chance cause (Deming referred to this as common cause)
Shewhart’s principle was that bringing a process into a state of statistical
control would allow the distinction between assignable and chance cause
variations.
By keeping the process in control, it would be possible to predict future
output and to economically manage processes.
Statistical process control (SPC) is defined as the use of statistical
techniques to control a process or production method. SPC tools and
procedures can help you monitor process behavior, discover issues in
internal systems, and find solutions for production issues. Statistical
process control is often used interchangeably with statistical quality control
(SQC).
A popular SPC tool is the control chart, originally developed by Walter
Shewhart in the early 1920s. A control chart helps one record data and lets
you see when an unusual event, such as a very high or low observation
compared with "typical" process performance, occurs.
Control charts attempt to distinguish between two types of process
variation:
1. Common cause variation, which is intrinsic to the process and will always
be present
2. Special cause variation, which stems from external sources and indicates
that the process is out of statistical control
Various tests can help determine when an out-of-control event has
occurred. However, as more tests are employed, the probability of a false
alarm also increases.
SQC VERSUS SPC
Statistical quality control (SQC) is defined as the application of the 14 statistical and analytical tools
(7-QC and 7-SUPP) to monitor process outputs (dependent variables). Statistical process
control (SPC) is the application of the same 14 tools to control
process inputs (independent variables). Although both terms are often used
interchangeably, SQC includes acceptance sampling where SPC does not.
THE 7 QUALITY CONTROL (7-QC)
TOOLS
In 1974, Dr. Kaoru Ishikawa brought together a collection of process improvement tools in his
text Guide to Quality Control. Known around the world as the seven quality control (7-QC) tools, they
are:
1. Cause-and-effect diagram (also called Ishikawa diagram or fishbone diagram)
2. Check sheet
3. Control chart
4. Histogram
5. Pareto chart
6. Scatter diagram
7. Stratification