Multiple Choice Questions (1mark each)
1. Which of the following methods are used to receive
information from the
sender through a letter?
a) Listening
b) Speaking
c) Reading
d) Writing
2. Which of these is a positive (good) facial expression?
a) Staring hard Smiling
b) Nodding while listening
c) Wrinkled forehead
d) Looking away from the speaker
3. Which of these sentences use uppercase letters correctly?
a) I am Hungry.
b) Divya and Sunil are reading.
c) The bucket is Full of water.
d) She lives in Delhi.
4. The process of converting messages into communication symbols, which
may be understood by the receiver is called
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(a) Encoding
(b) Decoding
(c) Feedback
(d) compilation
5. Which of these sentences are punctuated correctly?
a) Where are you going.
b) Ihave a pen a notebook and a pencil.
c) I am so happy to see you!
d) This is Abdul's house.
6. Fill in the blank with correct articles
He is University student
a) the
b) an
c) a
d) None of the above
7. Which of these sentences is in passive voice?
a) They are watching a movie.
b) The clock was repaired by Raju.
c) He is sleeping in the room.
d) My pet dog bit the postman.
8. Which of the following is NOT an element of communication?
a) Sender
b) Message
c) Receiver
d) Gateway
9. Sharing of information by using words is a type of
communication
a) Verbal
b) Non-verbal
c) Visual
d) Allof the above
10.Words that describe nouns are called
a) Articles
b) Adverbs
c) Adjectives
d) Verbs
11.Which of the following does not come under 7Cs of basic principles of
communications
a) Clear
b) Complete
c) Correct
d) Clever
12.- is the brain's ability to make sense of what we see through our eyes.
a) Visual perception
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b) Past experiences
c) Feelings
d) Prejudices
13. "Speaking too fast may show excitement or nervousness"- is an example
for which type of visual communications?
a) Poster
b) Touch
c) Space
d) Paralanguage
14.Identify the subject in the sentence, *The children played football."
a) The children
b) Children played
c) Played
d) Football
15.What are the different types of sounds used in English pronunciation?
a) Vowel sounds
b) Diphthong sounds
c) Consonant sounds
d) All of the above
ANSWERS:
1) d 2) a 3) d 4) a 5) d 6)c 7) b 8) d 9) a 10) c 11) d 12)a
13) d 14) a 15) d
SHORTANSWER TYPE QUESTIONS(2 Marks each)
1. What are communication skills?
Communication skills are those skills which are needed to speak and
write properly. One should have the ability to listen carefully and
write and speak clearly in any situation.
2 Write down the elements of communications?
Sender, message, media, encoding, decoding, receiver and feedback
3 Write down the factors affecting perspectives in communication.
Language, Visual perception, Past experiences, Prejudices, Feelings,
Environment, Personal Factors and Culture
4 Explain briefly the 7Cs basic principles of communications
1. Conciseness
In formal communication, we should be very careful about the
briefness/conciseness of the message. It is always helpful for both the
sender and the receiver because it saves their time. Concise messages
are helpful in getting the meaning.
2. Correctness
Correctness means the accuracy of thoughts, figures, and words. If
the given information is not correctly conveyed, the sender will lose
reliability.
3. Concreteness
While communicating one should be very specific. Concreteness is
an important aspect of effective communication. It is about being
specific and definite rather than general.
4. Clarity
Clarity is one of the principles of formal communication. Whatever
we speak/communicate should have clarity. The idea of the message
should be very clear in the mind of the sender.
5. Completeness
Effective communication depends on the completeness of the
message. Incomplete messages create ambiguity in the audience.
6. Consideration
It is an act of consideration. While sending a message the sender
should look from the angle of the audience. The sender should
understand the feelings and emotions of the receivers. It shows that in
communication we should consider the audience.
7.Courtesy
Courtesy means polite behaviour. While communicating.
everybody should show politeness towards others. It facilitates
communication.
5 What are verbal communications? Give one example for oral
Communications
Verbal communication is the sharing of information by using words.
It is what most people use as a method of communication.
Examples:
Face-to-face conversation:
Talking on a phone
Classroom teaching, business discussion and public speeches
6. What are the advantages and disadvantages of verbal communications?
Advantages of verbal communication
Verbal communication is easy and quick
Effectively convey the message
Fastest mode of Communication
Useful for illiterates
Disadvantages:
Less creative
Require attention throughout
Increases the chance of mistakes
7. Define nonverbal communications?
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Non-verbal communication is the message we send to others without
using any words. Non-verbal communication makes our message
stronger. Using the right gestures while speaking makes our message
more effective. Knowing non-verbal communication helps us
understand our audience's reaction and adjust our behaviour or
communication accordingly
8 How to make use of eye contact communication effectively?
Look at the person who is speaking
Keep a relaxed, pleasant look
Break the look every few seconds
9 What are visual communications? Give examples
It is that type of communication, which involves sending and understanding
messages only through images or pictures. The main advantage of this type
of communication is that you do not need to know any particular language
for understanding it.
Examples of Visual Communication
Traffic symbol which communicates not to blow horn
Sign for ladies and gents toilet
Sign for flammable substances
10. What are conjunctions? Give examples
Conjunctions are words that join twO nouns, phrases or sentences.
Some common conjunctions are 'and', 'or' and "but.
11. Explain the different parts of a sentence
A sentence means a group of words that makes complete sense. It begins
with a capital letter and ends with a full stop. It always contains a finite
verb. A sentence may be a statement, question, exclamation or command. It
consists of a main clause and one or more subordinate clauses.
Parts of a sentence
A subject is the person or thing that does an action
A verb describes the action.
Object is the person or thing that receives the action
12. Do convert the following active voice in tO passive voice.
a. She wrote a letter.
A letter was written by her.
b. He opened the door.
The door was opened by him.
13. Explain any two non-verbal communications.
Posture: Postures are positions of the body. They show our
confidence and feelings.
For example, straight body posture is seen as confidence.
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Gestures or Body Language: Gestures describe movements of parts
of the body, especially hands or head, to express an idea or meaning.
This includes waving, pointing and using our hands when speaking.
For example, raising a hand may mean asking a question.
14 What is the importance of writing skills in communications?
Writing skills include all the knowledge and abilities related to
expressing ourselves through the written word. It is a sound
understanding of language through grammar, spelling and
punctuation. People with excellent writing skills can tailor their tone
and word choice to different situations and people.
15. What are the different types of sounds of words in English
AllEnglish words are made of three basic types of sounds
Vowels: The English alphabet has five vowels (a, e, i, oand u) but 12
vowel sounds. This means most vowels can be pronounced in
different ways. We make a vowel sound when we reada vowel in a
word.
Diphthongs (combination sound of two vowels): We make a
diphthong sound when we combine two vowels. Diphthongs start as
one vowel sound and go to another.
Consonants: A consonant sound is any sound that is neither a vowel
nor a diphthong sound.
