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Platform Support

The Salesforce.com Platform Support Engineer is responsible for cross-application support and operational tasks for the SFDC Platform, including user management, maintenance, and documentation. Candidates should have at least two years of experience in managing Salesforce operational tasks and must possess a current SFDC Administrator certification. Key skills include user account management, integration management, and configuration of related tools like Conga Composer and Odaseva.

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Raymark Canales
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5 views1 page

Platform Support

The Salesforce.com Platform Support Engineer is responsible for cross-application support and operational tasks for the SFDC Platform, including user management, maintenance, and documentation. Candidates should have at least two years of experience in managing Salesforce operational tasks and must possess a current SFDC Administrator certification. Key skills include user account management, integration management, and configuration of related tools like Conga Composer and Odaseva.

Uploaded by

Raymark Canales
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Position Title: Salesforce.

com Platform Support Engineer


Job Description:
The Salesforce.com Platform Support Engineer handles cross-application support and
operational tasks for the enterprise SFDC Platform. This including INC/PRB management of
platform tasks, user management, periodic maintenance, changes, and documentation. Also
necessary to handle sandbox requests, refreshes, license management, and similar.
Includes ancillary platform tools such as the Archival/Backup with Odaseva, FormGen with
Conga Composer, and other related technologies.
The role requires good communication and engagement skills, and effective time
management.

Required Experience:
Minimum of two years managing salesforce.com platform operational tasks. Handling
support tickets, including integrations, system configuration troubleshooting,
Experience of working in a multi-org enterprise environment, with large (1000+) user base.
Comprehensive experience working with packages, CI/CD pipelines, SFDC flows, triggers,
data loader, and platform configuration tasks.
Skilled in configuration of form generation (e.g. Conga Composer); setup and run of
backup/restore/archive data tasks (e.g. Odaseva).

Mandatory Skills:
• Current SFDC Administrator official certification. ITIL foundation.
• Salesforce Skills -> User account management, Integration management, all platform
setup/configuration tasks. License management.
• Salesforce Ecosystem skills -> CSV Data Loader, full refresh management, package
management, data management (e.g. exploration of data issues, E2E data tests, etc.)
• Additional skills -> conga development, Odaseva configuration. CI/CD knowledge
(e.g. Jenkins, Openshift, git, etc.)
• Platform knowledge, SQL, APEX helpful.
• Knowledge of IT service management tools. Capable with INC/PROB management and
L3 support service delivery.

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