PROVINCIAL PLANNING AND DEVELOPMENT OFFICE
CITIZEN’S CHARTER
2021 (1st Edition)
PROVINCIAL PLANNING AND
DEVELOPMENT OFFICE
LIST OF SERVICES
Provincial Planning and Development Office 3
EXTERNAL & INTERNAL SERVICES
Requesting Information/ Data 4
Provision of Technical Assistance in 6
Project Proposal Preparation
Verification of Project/s 8
Listing and Priority Projects
Review of Comprehensive 11
Land Use Plan and
Zoning Ordinance
3
PROVINCIAL PLANNING AND
DEVELOPMENT OFFICE
● VISION ●
PPDO as the prime catalyst of innovative and responsive development plans
formulated in strong partnership with stakeholders towards the achievement of the Province’s vision
and mission.
● PPDO MISSION STATEMENT ●
To provide an efficient and effective local development planning process that promotes quality services
through reliable information that is responsive in the decision-making for good governance and competent
local planners with global mindset addressing the local development challenges.
● FUNCTIONAL STATEMENTS ●
1. Formulate integrated economic, physical and other development plans for consideration of the local
government council;
2. Conduct continuing studies, researches and training programs necessary to evolve plans and
programs for implementation, financed by national and local funds;
3. Integrate and coordinate all sectoral plans and studies undertaken by the different functional groups
of agencies;
4. Monitor and evaluate the implementation of the different development programs, projects, and
activities in the local government unit (LGU) concerned in accordance with the approved
development plans;
5. Prepare comprehensive plans and other development planning documents for the consideration of
the Local Development Council (LCD);
6. Analyze the income and expenditures patterns and formulate and recommend fiscal plans and
policies for consideration of the finance committee of the LGU concerned;
7. Promote peoples’ participation in development planning with the Local Development Unit
concerned;
8. Exercise supervision and control over the Secretariat of the Local Development Council; and
Exercise such other powers and perform such other functions and as may be prescribed by law or
ordinance.
4
PROVINCIAL PLANNING AND
DEVELOPMENT OFFICE
REQUESTING INFORMATION/ DATA
About the Service:
Information about the province and its development plan. This includes Socio-Economic Profiles, Maps
and other relevant data and information
Office or Division: Research, Evaluation & Statistics Division:Socio-Economic Profile; Status of
Implemented Projects
Planning Division: Maps
Project Development Division: Status of Special Projects
Classification: Technical
Type of Transaction: G2G – Government to Government, G2C – Government to Citizen
Who may avail: NGAs, LGUs, Other departments/ offices, general public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Slip PPDO
Letter Request
Valid ID Requesting Party
Flash Drive/ CD/DVD
via ELECTRONIC MAIL
FEES DIVISION/
CLIENT STEPS AGENCY ACTIONS TO BE DURATION PERSON
PAID RESPONSIBLE
Submit letter request None
through PPDO Official Receive letter request through email
1 Day Administrative Division
Email Address
[email protected]Receives an e-mail reply 2.1 Send an e-mail reply to the Research, Evaluation &
acknowledging receipt of requesting party to acknowledge Statistics Division:
the request receipt of the request -Socio-Economic Profile
2.2 If data is available, present the -Status of Implemented
letter request/email to the PGDH/ Projects
PGADH/ OIC for permission to Planning Division:
extract information/ data. -Maps
- If data is not available, refer client
1 Day Project Development
to concerned office/s or
agency/ies Division:
-Status of Special
2.3 Forward letter request to Projects
concerned Division to extract
information/ data
2.4 Division Head reviews and verifies
the information to be given to the
client.
Receives an email reply
regarding the requested
data Send data/ information requested by
1 Day Concerned Division
clients
Acknowledge upon
receipt of the response
5
WALK-IN CLIENTS
FEES DIVISION/
CLIENT STEPS AGENCY ACTIONS TO BE DURATION PERSON
PAID RESPONSIBLE
Present request letter to 1.1 Receiving clerk receives the letter Receiving Clerk/
the receiving clerk / fill request/ Provide request slip to Administrative Division
out request slip client
10 Minutes
1.2 Request client to register in client’s
Registers in client’s
logbook
logbook
2 If data is available, present the letter Research, Evaluation &
request to the PGDH/ PGADH/ OIC Statistics Division:
for permission to extract -Socio-Economic Profile
information/ data. -Status of Implemented
Projects
-If data is not available, refer client
to concerned office/s or agency/ies Planning Division:
20 Minutes
2.3 Forward letter request to -Maps
concerned Division to extract
information/ data Project Development
Division:
2.4 Division Head reviews and verifies -Status of Special Projects
the information to be given to the None
client.
Secure copy of 3.1 If original documents may not be Concerned Division
requested data given, client leaves his/her valid ID
to the person-in-charge and will be
allowed to photocopy the
documents.
-E-copies may be given in PDF
Format. 30 Minutes
3.2 After the documents were
photocopied, client returns the
original documents and retrieves
his/her valid ID and signs in the
logbook for record purposes.
Fill-up Customer Request client to fill-up the Customer
Satifaction Monitoring Satifaction Monitoring Form 5 Minutes Administrative Division
Form
6
PROVISION OF TECHNICAL ASSISTANCE IN PROJECT PROPOSAL
PREPARATION
Technical assistance can be provided to produce a project proposal/ design which responds to the needs
of the clients and fulfills requirements and safeguards policies of the funding agencies. The consulting
team will undertake a detailed feasibility, economic and financial viability, and safeguards. Capacity
assessment and strengthening will also be conducted, as needed.
Office or Division: Project Development Division
Classification: Technical
Type of Transaction: G2G – Government to Government, G2C – Government to Citizen
Who may avail: LGUs (City, Municipal, Barangay), CSOs
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Slip PPDO
Letter Request
Requesting Party
Valid ID
via ELECTRONIC MAIL
FEES DIVISION/
CLIENT STEPS AGENCY ACTIONS TO BE DURATION PERSON
PAID RESPONSIBLE
Submit request through Receive letter request
PPDO Official Email Address 1 Day Administrative Division
[email protected]Receives an e-mail reply 2.1 Send an e-mail reply to the Administrative Division
acknowledging receipt of the requesting party to
request acknowledge receipt of the
Project Development
request
Division
2.2 Forward letter request to the 1 Day
PGDH/ PGADH/ OIC
2.3 The PGDH/PGADH/ OIC
refers the letter request to the
Project Development Division
Receives an email reply Project Development Division will
regarding the request set an appointment with the client None
to get all necessary information 10 Minutes
Acknowledge upon receipt of
about the project.
the response
Confer with the PDO and Interview the client and get all
present all relevant necessary information about the
information about the project project. 1 Hour
and obtains schedule of site Project Development
Schedule site visitation Division
visitation (if necessary)
(if necessary)
Accompany team during site Interview the client and get all
inspection. necessary information that would
facilitate easy preparation of 1 Day
If inspection is not needed, Inspection/
proposal
give relevant information for Validation
the easy preparation of the
proposal
7
Commitment schedule of Conduct some data refinements,
proposal completion if needed and inform clients on
3 Days
the schedule of proposal
completion
Follow up, if necessary Advice client on the updates of
the preparation of project 30 Minutes
proposal
Receive the prepared Present proposal to clients
proposal 3 Hour
WALK-IN CLIENTS
FEES DIVISION/
CLIENT STEPS AGENCY ACTIONS TO BE DURATION PERSON
PAID RESPONSIBLE
1.1. Present request letter to 1.1 Receiving clerk receives the Receiving Clerk/
the receiving clerk / fill out letter request/ Provide Administrative Division
request slip request slip to client 10 Minutes
1.2. Registers in client’s 1.2 Request client to register in
logbook client’s logbook
2.1 The Clerk forwards the Receiving Clerk/
request to the PGDH/ Administrative Division
PGADH/ OIC
10 Minutes
2.2 The PGDH/PGADH/ OIC
refers client to the Project
Development Division
Confer with the PDO and Interview the client and get all
present all relevant necessary information about the
information about the project project. 1 Hour
and obtains schedule of site
Schedule site visitation
visitation (if necessary)
(if necessary)
Accompany team during site Interview the client and get all
None
inspection. necessary information that would
facilitate easy preparation of 1 Day
If inspection is not needed, Inspection/
proposal
give relevant information for Validation Project Development
the easy preparation of the
Officer
proposal
Commitment schedule of Conduct some data refinements,
proposal completion if needed and inform clients on
3 Days
the schedule of proposal
completion
Follow up, if necessary Advice Client on the updates of
the preparation of project 30 Minutes
proposal
Receive the prepared Present proposal to clients
proposal 3 Hour
Fill-up Customer Satifaction Request client to fill-up the Administrative Division
Monitoring Form Customer Satifaction Monitoring 5 minutes
Form
8
VERIFICATION OF PROJECT/S LISTING AND PRIORITY PROJECTS
Clients from all over the province are being referred to the PPDO to verify if their resolution of request
were included or submitted for funding or considered for future appropriation. Clients are instructed to
directly submit their resolution for funding to appropriate department.
Office or Division: Planning Division
Classification: Technical
Type of Transaction: G2G – Government to Government, G2C – Government to Citizen
Who may avail: Barangay Officials, General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Slip PPDO
Letter Request
Valid ID
Requesting/ Inquiring Party
Supporting Documents such as Resolution/
Endorsement
via ELECTRONIC MAIL
FEES DIVISION/
CLIENT STEPS AGENCY ACTIONS TO BE DURATION PERSON
PAID RESPONSIBLE
Send inquiry together with Receive inquiry Administrative Division
supporting documents such
as resolutions,
endorsements through 1 Day
PPDO Official Email
Address
[email protected]Receives an e-mail reply 2.1 Send an e-mail reply to the Administrative Division
acknowledging receipt of the inquiring party to acknowledge
inquiry receipt of the query
Planning Division
2.2 Inform PGDH/ PGADH/ OIC
None
Regarding the query 1 Day
2.2 Forward email to the Plans and
Programs Division to verify the
Project/s together with the
supporting documents
Receives an email reply Send email reply as to the status Planning Division
regarding the query of the matter referred:
a. if funded
Acknowledge upon receipt b. if project request is for future 1 Day
of the response funding/consideration
c. referred to other concerned
office
9
WALK-IN CLIENTS
FEES DIVISION/
CLIENT STEPS AGENCY ACTIONS TO BE DURATION PERSON
PAID RESPONSIBLE
1.1. Inquire to the 1.1 Provide request slip to client
receiving clerk
1.2. Fill out request slip 1.2 Request client to register in client’s Receiving Clerk/
logbook Administrative
1.3. Registers in client’s 10 Minutes
logbook Division
1.4. Present documents
such as resolutions,
endorsements
2.1 Forward request slip together with
the supporting documents such as
resolution/ endorsement to the None Receiving Clerk/
PGDH/PGADH/ OIC Administrative
30 Minutes
Division
2.2 The PGDH/PGADH/ OIC refers
client to the Plans & Programs
Division
Receive feedback from Advises the client as to the status of the
concerned PPDO matter referred:
personnel a. if funded
1 Hour Planning Division
b. if project request is for future
funding/consideration
c. referred to other concerned office
Fill-up Customer Request client to fill-up the Customer
Administrative
Satifaction Monitoring Satifaction Monitoring Form 5 Minutes
Division
Form
10
REVIEW OF COMPREHENSIVE LAND USE PLAN AND ZONING
ORDINANCE
RA7160, otherwise known as the Local Government Code of 1991 (LGC), provides that Local
Government Units (LGUs) shall, in conformity with existing laws, continue to prepare their respective
Comprehensive Land Use Plans enacted through Zoning Ordinances which shall be the primary and
dominant bases for the future use of land resources.
Office or Division: Planning Division
Classification: Technical
Type of Transaction: G2G – Government to Government
Who may avail: Local Government Unit (City and Municipalities in the Province of Sorsogon)
FEES DIVISION/
CLIENT STEPS AGENCY ACTIONS TO BE DURATION PERSON REQUIREMENTS
PAID RESPONSIBLE
SP endorsed draft Receive and verify none Administrative Complete set of
CLUP & ZO to the CLUP (by volume) Division documents as prescribed
PLUC Secretariat and ZO and its in the Enhanced HLURB
(PPDO) supporting documents Guidelines
Forward document to
PGADH & PGDH for
endorsement to Plans 1 Hour
and Programs
Division
Forward endorsed
document to Plans
and Programs
Division
Plans and Programs Planning Vol. 1- CLUP
Division Check the Division Vol. 2- ZO
completeness: Vol. 3I- Sectoral and
a. If incomplete, Special Areas Studies
request LGU to Executive Summary
complete CDRA
documents. Formulation’s
b. If complete, Document as follow:
proceed to step 3. 1. SB Secretary’s
1 Hour Certificate of Public
Hearing conducted
2. Minutes of the
Public Hearing
3. List of Invitees &
Sector represented
4. Copy of
Attendance Sheet
5. Proceeds
Documentation
Report (PDR)
11
Review CLUP & ZO Planning Complete set of
3.1 Schedules review Division CLUP/ZO documents
3.2 Route copies of and attachments
plan documents List of PLUC-TWC
to PLUC Members
members at least Letter to the PLUC-
two (2) weeks TWC
before the actual
review
1 Day
3.3 The PLUC
Chairman invites
other
stakeholders as
needed
3.4 PLUC members
confirms
attendance to the
Secretariat
LGU Presents the Presentation of the Planning
plan to PLUC City/ Municipal of Division
CLUP/ZO
Conducts review of Presentation of CLUP,
1 Day
CLUP & ZO ZO and CDRA with Maps
consistent with the
review parameters
given to the PLUC
members
Committee members
present respective
comments,
suggestions and
recommendations
a. If with revision, Comments, Suggestions
transmits 2 Weeks and Recommendation
documents to LGU from PLGU-TWG
b. If no revision,
Endorse CLUP and
ZO to LGU for
adoption and
enactment
Revises the draft Checks if comments, Planning CLUP/ZO documents
CLUP & ZO suggestions and Division and attachments
integrating the recommendations CLUP Review Checklist
recommendations were incorporated in
of PLUC. (LGU the CLUP & ZO and PLUC-TWC Reports of
may coordinate/ endorses to Comments/ Findings
consult with Sangguniang Bayan and Recommendation
PLUC) (SB)/ Sangguniang
Panglungsod (SP) for
adoption & enactment
Endorses CLUP and PGDH Endorsement Letter
ZO to LGU for
adoption & enactment
12
SB/SP adopts Five (5) copies of CLUP
CLUP and enacts & ZO together with the
ZO following documents:
12 a. Three (3) sets of
Submits to Presentation Maps;
Sangguniang b. SB/SP Resolution
Panlalawigan,
adopting the CLUP
and enacting the ZO;
c. Executive Summary of
the CLUP
d. SB/SP Secretary’s
Certificate of Public
Hearing conducted
e. Minutes of Public
Hearing
f. Copy of issued
invitation letter/ Notice
of public hearing; and
Copy of attendance
sheet
8.1 Sangguniang Sangguniang Authenticated CLUP, ZO
Panlalawigan Panlalawigan and other plan
receives Committee on Retain 1 set of plan
documents Housing, Land documents for PPDO
8.2 Conduct cursory Use, Urban Furnish the following with
review and Development copies of plan
endorses the and Urban Poor documents, presentation
CLUP and ZO for maps and Sangguniang
approval. Panlalawigan Resolution
(Coordinate with approving the plan:
LGU, if further -HLURB-RFO (1set)
changes have to -LGU (remaining copies)
be made)
8.3 Approves CLUP
and ZO
Comply with
publication
requirement per
Sec. 59 of Local
Government Code
(RA 7160)
13
PROVINCIAL PLANNING AND
DEVELOPMENT OFFICE
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Thru External Client Satisfaction Monitoring form (ECSM) or
Internal Client Satisfaction Monitoring form (ICSM)
How feedbacks are processed ECSM and ICSM are being evaluated and rated per month and
submitted to Master DICO
How to file a complaint Complaint could be address to the Governor-copy furnish
PPDO
How complaints are processed 1. Complaints should be address to the Governor, and
furnished the PHRMO as chairman of Grievance
Committee under Administrative Order No. 18-A-2019.
2. The Grievance Committee will convene to discuss the
complaints filed together with the complainant and the
office person being complained.
The Provincial Legal Officer will represent the Governor
during deliberation, being the hearing officer of
Administrative Cases under Rules on Administrative Cases
in the Civil Service (RACCS).
3. Copies of Resolution after the hearing be furnished the
Office of the Governor, PHRMO, complainant and the
office/person being complained.
4. If the complainant is not satisfied with the action taken by
the Grievance Committee, the complainant may elevate the
complain to the Civil Service Commission (CSC) Sorsogon
Field Office for proper disposition.
Contact Information of CCB, PCC, ARTA It shall also include the following hotline:
8888 – Presidential Complaints Center
0908-881-6565 – CSC Contact Center ng Bayan
478-5093 – Anti-Red Tape Authority
LOCATION/ CONTACT INFORMATION : 2nd Floor, Capitol Building, Sorsogon City
[email protected]AVAILABILITY OF THE SERVICES : Monday to Friday (except holidays)
from 8:00 A.M. to 5:00 P.M.
TOTAL FEES/ CHARGES : NONE
Client to provide CD/DVD or Flash Drive for
electronic copies
ADDRESS COMMUNICATION/ REQUEST TO : DOMINADOR O. JARDIN
Provincial Government Department Head
Provincial Planning & Development Office
