Name Rajat Kumar

Question 1

Lisa felt disappointed during her first few weeks at Houseworld. What, according to you,
caused friction between her and her team members: Linton and Scoville? Mention at least 2
instances.

Answer;- Lisa was very happy to join Houseworld, however on her first day she face
something that makes them disappointed.

1. The first instance was when Lisa Benton met Deborah Linton and on her first meet
with her boss said she was not expecting Lisa for another week in office because her
office is not settled yet which make Lisa a little uncomfortable there.
2. The second instance was happened when Deborah ask to Lisa to share their
professional or education background. After listing that, Lisa did MBA from Havard
Deborah said "MBAs act like they know a lot more than they do. The only way to learn
is on the job, and your formal education won't help you. I’ve known some Harvard
MBAs, and I don't like them." Linton mentioned that she did not have an MBA; she had
been with the company for seven years and had worked her way up as one of
Houseworld's first woman product managers. She warned Benton that she would have
to prove herself like anyone else. After listing these things on her first day, Lisa felt
said but still she replied positively to Deborah.
Question 2

Answer for Question 2 Part A;-

Trait Level: High/Low Example supporting the answer

Openness to High Openness to experience: - He had a change in

Experience role from operations to marketing suggesting
he has openness to experience

Conscientiousness Low Conscientiousness: - As he used to run to Lisa

to get the work done at the last moment this is
the reason this trait is marked as Low. The
instance of copying was one of the examples.

Extraversion Low Extroversion: -He hardly had any connection

and, in the study, we can understand he never
shared any meal during lunch or mingled much
around.

Agreeableness Low Agreeableness: - Surely, he lacked kindness and

always asked her to act like a learner and didn't
want her to be assertive while giving opinions

Neuroticism High Neuroticism: - As he called himself a cooperate

misfit and was worried about the politics
Answer for Question 2 Part B; -

1. Lisa was less effective when she communicated with Scoville. Lisa should be more
open while communicating as she knew the trigger that Scoville had while they were
working together: Choosing the correct way to communicate and actions she could
easily learn more about the job.
2. As Scoville didn't have much interactions with people of Sav different departments,
Lisa could use this to get help from Scoville, as he always thought to be a misfit and
hardly had any interaction. Lisa could have used this to show how rewarding this
could be to Scoville and would have given him benefits. Lisa got the project of Pure
and fresh, which she A thought was an unnecessary consumer product. She could have
used her skills and could have got appreciated if she spoke openly to him as Scoville
did have willingness to hear her out and appreciate her ideas

Question 3

Answer for Question 3 Part A;-

Johari Window

Known to self Not known to self

Know to others  Enthusiastic

 Non assertive
 Great learner
 Non initiator
 Friendly
 Outgoing
 Professional
 Not Know to others  Ambitions  Potential
 Organizational  Ability to judge other
abilities characters.
 Frustrated
 Analytical

Answer for Question 3 Part B; -

1. Lisa's major challenge was lack of communication, as she wasn't proactive about what
she had in mind and what her actions spoke out loud. She always had one thing in
mind that Linton didn't like MBA grad so, she didn't want any ruckus to be caused for
her, that was leading to agreeing to things that she disagreed with.
2. Lisa could have asked for a meeting with Benton and Jack for more information on her
goals and objectives they had in mind for her, so she could have more clarity in
thoughts of her goals to be achieved. In the meeting she should be more active as she
being passive while sharing her opinion will make no difference. She should also
request for a reevaluation of her review and empathize on the points she couldn't focus
on and can work on them.
Question 4

Answer for Question 4; - Linton could have used some of the techniques which makes the
employee more open to take a review.

 The I like I wish and I wonder technique would have given Lisa a better clarity as she
being soft spoken in her attitude would have taken this as a point of improvement ◦ The
CEDAR technique where Benton could have told Lisa about Context, Example,
Diagnosis, Action and Review
 She should have spoken about the things she liked so far with respect to her work and
post that she could have told her the areas where she can improve on , rather than
telling her own perception about Lisa. Linton could have also given her specific
instances where she felt Lisa should have corrected or reacted as per her skills to
solve the situation

Question 5

Answer for Question 5; -

 Emotional Engagement: When an individual has an emotional connection with an
organization, the employee feels more connected to the work they deliver Even a small
word of appreciation from the management, helps in boosting the morale of the
employee. Linton should have provided on the spot recognition to Lisa so she would
have felt empowered and better about herself.
 Cognitive Engagement: When an employee knows about the company's vision and
strategies, they tend to be more productive about the goal they see as a whole for them
and the company. Lisa couldn't understand the work she had to perform during her
early days in the company. She should have been briefed about her career goals.
 Physical Engagement: When there is no criticism and you can speak without
judgement about the opinion you carry the employee feels empowered
Question 6

Answer for Question 6 Part A; -

Soft tactics that Lisa can use; -

 Impression Management: A way of getting someone to see us likeable and
trustworthy while increasing the influence that we have on them. As Lisa is aware
about the relationship between Linton and Scoville she can have trust from both of
them by making sure that she performs the glen task properly and even letting Linton
know that she has utilized her time efficiently on desk and the reference she has in
other departments that can be used positively.
 Exchange information: Accepting a point of view while exchanging the resources is a
mutual trust that goes hand in hand. Lisa had an experience in her summer internship,
she can use that experience in marketing strategies to Scovilles as he doesn't have
much knowledge in marketing due to his previous department change from operations

Answer for Question 6 Part B; -

 Coalition Formation: As Lisa knew that Linton's boss and the remaining staff knew
about the capabilities that she had, she can use this as a positive method to transfer
information for word of mouth through the organization This will help her for her
referent power that she has.
 Information Control: Exploiting information to access someone's behavior to make
things go in your favor is something Lisa could have done. As she could have not let
Linton know about the conversation she had with Vernon and playing it cool when the
topic arises. This would make Linton anxious and this would have definitely made a
change in behavior. This is how one can access the information and use it when
required
Question 7

Answer for Question 7;-

Yes, the ethics have been breached by Lisa's coworker multiple times. Some of the

instances are given as follows: -

 If we see from the starting on the first day itself, Linton and Scoville made it clear that
they do not like MBA grads as they are arrogant and tend to act as if they have all the
knowledge. This was a way where she was discriminated as an employee.
 Lisa was never given equal opportunity according to the skill she had, which actually
lowered her confidence. She was given copying work where she could have helped in
strategizing the marketing techniques.
 She never had mutual respect and the incident where Scoville yelled at her.
 Sows us that it is a breach of ethics.

Question 8

Answer for Question 8; -

Lisa may be happy due to not having to deal with the unhelpful management, but she may be
unhappy due to limited opportunities to grow as the company is small and she may regret her
actions of not trying to solve the problems at Household

Staying hat Household, she could develop a good reputation as an employee and a future
leader. She could demonstrate her loyalty to the company and her ability to manage work with
Scoville and Linton. She can involve Vernon and explore the possibility of switching to
another brand where Lisa might get the training that she always wanted and she could focus
on her career development without any interference

Low choices and less alternatives are another reason where she has to continue the job, the
package offered is the highest and the demerit of leaving would be settling for a lesser
package and lesser responsibilities