Email

TỔNG HỢP NỘI DUNG PHẦN VIẾT EMAIL

Bài email sẽ tính từ phần Dear….

Nếu không thân thì Dear Mr/Ms + họ người ta

Nên có phần mở đoạn.

Nên có phần áp kết thúc.

REQUEST:

Can/could you….

If you don’t mind, could you… ?

I think you’d better … (pay your expenses by the end of next week.)

Why don’t you … (check out other resorts for your holiday?)

I suggest that … (you send us a sample product so that we can access it.)

GIVE INFORMATION

I would like…

If possible,…

Nên dùng a lot of cho tất cả, nếu dùng many/much phải xác định đúng danh từ số ít/nhiều

Minimalist/simple design

Such as không cần dùng dấu “:”

I’m going to give you the information you asked for.

The problem is that … (our hotel rooms are fully booked up during that season.)

We are pleased to inform you that … (you have been accepted to our accounting
department.)

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L8

Chiến lược 4: Viết phần lời chào thư

Văn phong trong trọng: Dear/Hi + Mr/Ms + Họ/họ tên người nhận,

Văn phong gần gũi: Dear/Hi + Tên người nhận,

Văn phong trung tính: Dear/Hi + Họ tên người nhận,

Chiến lược 5: Ghi nhớ các mẫu câu chung cho phần mở đầu email

- Gửi lời cảm ơn đến người gửi email: Thank you for your email/response

- Giới thiệu bản thân nếu cần thiết: My name is/are + tên, chức vụ.

- Trình bày lý do viết email: I am writing in response to your email about…./ I am writing
about…./ I am writing to inquire about…./ I am writing because…./ I am writing to let you
know that…./ I’m sending this email to report that …/ I would like to tell you that …

Chiến lược 6: Viết lời kết thư

- Ngỏ ý đề nghị đối phương phản hồi: I’m looking forward to your reply, Hope to see you
reply.

- Bày tỏ sự trân trọng tới người nhận: I appreciate your concerns over this matter, Thank
you for your help

- Phần kết thư: best regards, / Sincerely,

----------------------------------------

L10

STRATEGY 1: Identify tasks that requests and use templates for make-request email

1. When/Why do you make request?

=> ask for information

=> ask for help

=> ask for a favor

2. What will you SAY to make requests?

=> Can I…/Could I please

=> Please….

=> Would you mind…

Prompts to make requests:

- If you need any help, don’t hesitate to call me.

- Please let us know if you need….

- If you need anything, feel free to ask

- I’m wondering if …

- This is to request that …

- Would you please…

Templates for an opening statement:

- Thank you for your offer/help/welcome.

- I really appreciate your offer.

- I appreciate your concerns over this matter.

Structures to make requests:

- I would appreciate it if you could

- If you don’t mind, could you…?

- Would you mind…?

- Would it be possible for you to…?

- Could you please…?

Concluding statement:

- Thank you for considering my request.

- I appreciate your time and attention to this matter.

- Look forward to your feedback.

- Thank you for your consideration.

STRATEGY 2: Identify tasks that require asking questions and use templates for ask-
question emails

Opening statement:

- I’m writing to inquire about ….

- I have a couple of questions that I want to ask.

- I have a few questions regarding….

Body:

Sử dụng câu hỏi gián tiếp để tăng tính trang trọng:

I was wondering….

I’m keen to know….

It would be helpful to know….

Yes/No questions: if/whether S + auxiliary + verb.

Wh_Questions: Wh_word + S + auxiliary + verb.

Yes/No questions: I was wondering if/whether S + auxiliary + verb.

Wh_Questions: I’m keen to know Wh_word + S + auxiliary + verb.

STRATEGY 3: Identify tasks that require explaining problems and use templates for
explain-problem emails.

Opening statement:

- I am writing to express my dissatisfaction with….

- I was disappointed to find that….

- I have a couple of complaints about….

Body:

- One problem that I have encountered is….

- Unfortunately, I have an issue with….

- I have a problem with….

- The problem is….

- The issue is…

Concluding statement:

Ask for a solution:

- I kindly request a promt resolution to this matter.

- To resolve this issue, I suggest…

- I look forward to your prompt response.

- Please let me know if there’s anything else I can provide to assist with this matter.

The issue is + clause.

Unfortunately, I have encountered two main problems with + N

I was disappointed to find that + clause

-----------------------------------------

Where + clause
I appreciate your time and attention to this matter. Thank you in advance!

I look forward to your prompt response to this matter.

Essay
 STRUCTURE FOR ESSAY

Preference essay:

· Prefer sth to sth

· Prefer to do sth

Agree/Disagree essay:

· I (dis)agree with the idea that …

· I think/feel/believe that …

· In my opinion….

· From my point of view, …

· I completely agree/disagree with the statement that…

· It seems to me that…

· There is no doubt that…

· I strongly believe that…

Advantages/ Disadvantages essay

· In this essay, I will ….

· This essay will discuss…

General opinion essay

· As I see it…

· I personally think/believe that…

· I am convinced that…

· In my view…

· To my mind…

· It seems to me that…

Cause and Effect essay

· This essay will examine…

· The main reason for this is…

· As a consequence…

· This has led to…

· One of the effects of this is…

· As a result of…

-------------

Others:

It is obvious that …

As a result,…

Last but not least, … = finally

Futhermore, …

To sum up, I totally convinced that

From my perspective,…

There is no doubt that…

To be specific, …

Khái quát vấn đề

1. Khái quát vấn đề

Eg: On the whole, people tend to prioritize work-life balance, especially in today's fast-paced
society.

Generally, Broadly speaking

Eg: Generally, individuals are becoming more aware of the importance of mental health and
well-being.

In general

Eg: In general, most parents want their children to receive a quality education that prepares
them for the future.

Most/ The majority of people

Eg: The majority of people believe that climate change is one of the most pressing issues
facing our planet today.

Commonly, Typically, Normally

Eg: Typically, people who engage in regular physical activity report higher levels of
happiness and satisfaction in their lives.

Overall
Eg: Overall, it is clear that societal attitudes towards gender roles are evolving, leading to
more equal opportunities in various fields.

2. Đưa ra ý kiến cá nhân

I suppose

Eg: I suppose that the increasing use of technology in education has both advantages and
disadvantages.

In my opinion

Eg: In my opinion, travel is one of the best ways to broaden one's horizons and gain a
deeper understanding of different cultures.

I (really/ tend to think/ believe/ feel) that

Eg: I really believe that volunteering is a valuable experience that can help individuals
develop empathy and a sense of social responsibility.

It seems to me that

Eg: It seems to me that the media plays a significant role in shaping public opinion on
important issues.

If you ask me

Eg: If you ask me, the key to a successful career is finding a balance between pursuing your
passions and developing practical skills.

From my perspective/ point of view

Eg: From my perspective, the aging population is one of the most significant challenges
facing developed countries today.

3. Đưa ra lý do, giải thích

To illustrate

Eg: To illustrate, many countries have implemented policies to reduce carbon emissions in
response to climate change.

It's all about

Eg: It's all about finding a balance between personal life and professional responsibilities in
today's busy world.

I think it's because

Eg: I think it's because people are becoming more aware of the environmental impact of
their choices that they are opting for sustainable products.

The most obvious example is

Eg: The most obvious example is the rise of electric vehicles, which are becoming
increasingly popular as a cleaner alternative to traditional cars.

I think there are several reasons for

Eg: I think there are several reasons for the decline in physical activity among young people,
including increased screen time and a lack of safe spaces to play.

4. Đồng quan điểm

It's true that

It's true that social media has revolutionized the way we communicate, making it easier to
connect with people around the world.

I completely agree (that)

I completely agree that education should be accessible to everyone, regardless of their

background or financial situation.

I agree to a certain extent (that)

I agree to a certain extent that technology can enhance learning, but I also believe it can be
a distraction if not used properly.

Absolutely

Absolutely, investing in renewable energy sources is crucial for combating climate change
and ensuring a sustainable future for generations to come.

5. Không đồng ý quan điểm

I'm not sure/ don't entirely agree (that)

I'm not sure that increasing screen time for children is beneficial; it may lead to negative
effects on their social skills.

I strongly disagree/ don't agree (that)

I strongly disagree that success is solely defined by wealth; personal fulfillment and
happiness are equally important measures of success.

I believe that this is rarely the case

I believe that this is rarely the case, as most people find fulfillment in their work when they
are passionate about what they do.

I (completely) disagree with

I completely disagree with the notion that traditional education is the only path to success;
many successful individuals have thrived through alternative routes.
6. Ưu điểm và nhược điểm

One of the advantages/disadvantages of

One of the advantages of remote work is the flexibility it offers, allowing employees to create
a work environment that suits their needs.

A significant advantage/disadvantage (of)

A significant disadvantage of relying heavily on technology is the potential loss of personal

interaction, which can affect relationships and teamwork

There are several drawbacks (to)

There are several drawbacks to fast fashion, including environmental damage and unethical
labor practices that often go unnoticed by consumers

...can benefit (from)...

Students can benefit greatly from participating in internships, as these experiences provide
practical skills and networking opportunities ....has numerous advantages over..

… has numerous advantages over ….

Online learning has numerous advantages over traditional classroom settings, such as
increased accessibility and the ability to learn at one's own pace
Reference Email
 L10A – EXERCISES

EX1:

Dear Sara Frunzi,

Thank you for your reminder about the upcoming meeting. I have a few requests that I hope
you can assist with:

Firstly, if you don’t mind, could you please provide an agenda of the conference for me in
advance. It allows me to prepare better.

Secondly, will there be any documents provided during the meeting? If so, it would be great
if you could share them beforehand, as it would allow me to review.

Finally, would it be possible to arrange seating so that teams or departments sit together?
This could facilitate more convenient discussions during the meeting.

I appreciate your time and attention to this matter. Thank you in advance!

Best regards,

Han Pham

---------------------------------------------------------------------------------------------------------------------------
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EX2:

Dear Melanie Segado,

Thank you for the update on the shipment status. I have a few questions that I hope you can
assist with:

Firstly, I was wondering if the equipment has been packaged carefully since the equipment
in the latest order was damaged in some components. That’s the reason why I want to
ensure that it doesn't happen again.

Secondly, do I have the complimentary fee in shipment as a promotion in the next order? I
have bought many times in your store for three months.

Additionally, could you please provide details regarding the warranty or assurance for the
equipment in this order for me?

Look forward to your feedback.

Best regards,

Rohan Shende

----

Paraphrase some sentences:

I have made several purchases from your store over the past three months. = I have bought
many times in your store for three months.

EX3: Two problems and one request.

To whom it may concern,

Thank you for reaching out to address my concerns. I have a couple of complaints about my
recent order.

Firstly, the product has arrived damaged since I opened the package from the delivery
although I have purchased a warranty for it.

Secondly, the package did not include enough products in my order. I ordered four units of
the product with code BA23, but only received two.

To resolve this issue, it would be great to exchange the new product, or you can give back
the deposit for me.

I look forward to your prompt response of this matter.

Best regards,

Erica Kai
job satisfaction & high base salary
TOPIC: Which one do you prefer: a reported high level of job satisfaction among
current employees or a high base salary? Give reasons or examples to support your
opinion.

Nowadays, some employees will opt for companies based on a significant base
salary, while others like job satisfaction with great positive reviews. In my opinion, I
prefer to work in a firm with high ratings for several reasons.

Firstly, a high level of job satisfaction will keep employees loyal, and the company’s
retention of employees will improve. Some figures have been proved that a company
with high job satisfaction reports a 25% lower turnover rate.

Secondly, it will enhance the productivity of employees, allow them to meet

performance targets and increase the revenue of companies. “DesignHub” saw a
project completion rate increase by 20% after treating their staff to an abroad trip.

Last but not least, it also boosts health. Job satisfaction is linked to better mental and
physical health.
Example pictures
 L4A – EX

ChatGPT: "This is an image of a business meeting in a modern office and you can see four
people. Probably, they seem to be having a discussion. Two people are sitting at a wooden
conference table, while one woman is standing and speaking. Another woman, wearing
glasses and a vest, is also standing near a large screen (which is) displaying charts and
graphs. Everyone appears engaged in the discussion, and the atmosphere looks professional."

ChatGPT: "This picture shows two people sitting at a café near a window. The man on the
left has a beard and is wearing a white shirt. He is drinking from a black coffee cup. The
woman on the right has short hair and is wearing a gray T-shirt. She is holding a cup and
appears to be speaking. They both look engaged in conversation, and the atmosphere looks
comfortable.”
Other opening statements:
"This picture was taken in a café where two people are sitting at a table near a
window."
 "This is the picture taken in a café, showing two people sitting at a table near a
window."

"It looks like it is a café, and two people are sitting at a table near a window."

"There are two people sitting at a table near a window in what looks like a café."

"I can see two people sitting at a table near a window in a café."

ChatGPT: "This picture shows a woman using a photocopy machine in an office. She is wearing a
black blazer over a light blue shirt and has long brown hair. She is standing and appears to be making
copies, as she is placing a document on the scanner. In the background, there is a bookshelf with some
files and office supplies. The environment looks clean and organized, suggesting a professional
workplace."

chatGPT: "This picture shows a man sitting at a desk, reviewing some documents. He is
wearing a dark/black suit, a red tie, and a patterned shirt. He has short, neatly styled hair and
looks focused. He is holding a pen in one hand and a sheet of paper in the other. He might be
checking or signing an important document."
"In this picture, we can see a man sitting at a desk, reviewing some documents."

“This photo captures a professional moment where a man is checking paperwork."

ChatGPT: "In this picture, we can see a man sitting at a wooden desk in an office. He is
wearing a dark suit and appears to be stressed or frustrated, as he is covering his face with
both hands. In front of him, there is an open laptop, some documents, a pair of glasses, and a
cup. Overall, the atmosphere seems tense, suggesting that he might be dealing with a difficult
situation at work."
ChatGPT: "This picture shows three young people walking quickly through an airport. The
woman in the center is pulling a blue suitcase and smiling. She is wearing a white sleeveless
top, denim shorts, and sneakers. The man on the left is wearing a white T-shirt and red
sneakers, holding a jacket in his hand. The man on the right is wearing a light blue shirt, an
orange beanie, and carrying a backpack. The background shows rows of empty chairs and
large windows with natural light. They all look happy and excited, possibly heading to their
flight or starting a trip. "
Picture
 L5P – SLIDE

45 seconds to prepare and 30 seconds to speak.

Criteria: pronunciation, intonation and stress; grammar, vocabulary and cohesion.

SKILL BUILDER:

1. Analyze the picture:

Where was the picture taken?

Who is/are in the picture?

What is/are the person/people in the picture doing?

2. Brainstorm vocabulary

Nouns, verbs, adj, adv

TEMPLATE OF A SAMPLE DESCRIPTION:

Introduction: start with an overview of the picture.

Body: Describe the picture in detail using prepositional phrases and present continuous
tense.

Conclusion: Conclude with a general statement of the picture.

3. Start with an overview of the picture

This picture was taken….

This is the picture taken ….

It looks like it is ….

There is/are (people) (doing sth).

I can see (people) (doing sth).

4. Use prepositional phrases to describe the picture in spatial order.

In the middle (of the picture)….

At the center (of the picture)….

On the left (of the picture) ….

On the right (of the picture) ….

In the background (of the picture)….

On both sides (of the picture)….

5. Use the present continuous tense
Example essay
L21P – EX:

Sample: "I believe maintaining a healthy work-life balance is extremely

important. First, it helps reduce stress and prevents burnout. When people
overwork, they feel exhausted and less productive. Second, having free time
allows people to spend quality moments with family and friends, which
improves relationships and overall happiness. Finally, a good balance gives
people time to exercise and take care of their health, leading to a better quality
of life. In my opinion, setting boundaries and managing time effectively are key
to achieving this balance."

"I strongly agree that regular health check-ups are essential for maintaining good
health. First, they help people understand their current health conditions and make
necessary lifestyle changes. For instance, if a person is diagnosed with high blood
pressure or diabetes, they can adjust their diet by reducing salt intake. Second, regular
check-ups allow for early detection of serious diseases, increasing the chances of
successful treatment. For example, if a doctor detects heart disease early, proper
medical care can prevent it from worsening. From my perspective, regular health
check-ups are an effective form of preventive healthcare."