Thank you for giving me this opportunity to introduce myself.

My name is Gagandeep Kaur, and I’m from Fatehgarh Sahib.

Talking about my education, I did my 10th with 92% and 12th with 97% from Little Angel Sr. Sec.

School, Sanghol. I completed my Bachelor’s in Computer Applications from RIMT University, and

currently, I’m pursuing my MBA.

I’ve done a one-month training in Java and personality development from Fuel Training Center. I also

completed an internship at Alphanumeric Idea where I worked as a Web Analyst.

Coming to my skills –​

I’m good at Canva, MS Word, basic web designing, and digital marketing.​

My soft skills include communication, time management, and I’m a quick learner.

I consider myself self-motivated and optimistic. One area I’m working on is learning to say “no” when

needed.

My hobbies are gardening and reading books.​

That’s all about me – thank you!

Well, everyone hopes to earn enough to meet their basic needs and feel valued for their work.​

In my last internship, I earned ₹10,000 per month, and apart from that, I also used my skills to support

students and earned a bit from that side as well.

So, I would expect a salary of at least ₹10,000 to ₹12,000 per month to start with.​

However, I’m also flexible and open to discussing it further, depending on the role, responsibilities,

and industry standards.

BPO stands for Business Process Outsourcing.

In easy words, it means when a company hires another company or team to do some of its regular

work or services, like customer support, data entry, accounting, or technical support.

This helps the company save time, reduce costs, and focus more on its main business activities.

For example, many companies outsource their call center work to BPOs to handle
✅ Inbound BPO:
In this type, the BPO receives calls from customers.

●​ It handles customer support, order booking, queries, complaints, etc.

●​ Example: When you call a customer care number for help with your mobile network or bank
account — that’s inbound BPO.

🔹 Key Point: Customer calls the company.

✅ Outbound BPO:
In this type, the BPO makes calls to customers.

●​ It is used for sales calls, promotions, telemarketing, feedback, or reminders.

●​ Example: When someone calls you to explain a new insurance plan or offer — that’s
outbound BPO.

🔹 Key Point: Company calls the customer.

In short:

●​ Inbound = customer calls us

●​ Outbound = we call the customer

You should hire me because I am sincere, quick to learn, and always ready to take responsibility.​

I have a strong educational background, internship experience, and practical skills in tools like Canva,

Word, basic web designing, and digital marketing.

I also have good communication skills, time management, and a positive attitude.​

Whatever work I take up, I try to give my best and complete it on time.

I may be at the starting stage of my career, but I bring dedication, willingness to grow, and the ability

to adapt quickly to new roles.

👩 Gender Discrimination
This occurs when individuals—especially women—are treated unfairly based on their gender.

Examples include:

●​ Unequal pay for similar work.

●​ Excluding women from decision-making roles.
●​ Cultural or social norms limiting opportunities.​
Worldwide and locally, gender discrimination undermines equality and development.

🌟 Women Empowerment
Women empowerment means giving women the rights, resources, and opportunities to shape their

lives and communities. It includes:

1.​ Psychological empowerment – building confidence and self-worth.

2.​ Social empowerment – equal access to education, jobs, and community life.
3.​ Political empowerment – participation in leadership and decision-making.
4.​ Economic empowerment – control over their own income.
5.​ openknowledge.fao.org
6.​ bioone.org
7.​ +4
8.​ dawn.com
9.​ +4
10.​ youtube.com
11.​ +4
12.​ awid.org

In mountain communities, empowering women improves both environmental protection and economic

growth

decadeonrestoration.org

+6

unep.org

+6

imc2025.info

+6

.
🏔 Mountain Communities
Mountain areas often face social inequality, lack of services, and natural challenges. Women in these

regions:

●​ Perform most farm work and household tasks.

●​ Face barriers to education, land rights, or decision-making.
●​ Are vital for resource management but often overlooked.
●​ bioone.org
●​ +7
●​ decadeonrestoration.org
●​ +7
●​ imc2025.info
●​ +7
●​ timesofindia.indiatimes.com
●​ +4
●​ entwicklung.at
●​ +4
●​ economictimes.indiatimes.com
●​ +4
●​ ​
Empowering mountain women helps protect forests and water resources
●​ bioone.org
●​ +5
●​ unep.org
●​ +5
●​ decadeonrestoration.org
●​ +5
●​ .

📢 Current News from Punjab & India

Here are some recently highlighted news items:

●​ Punjab police atrocity: A brutal assault by an ASI on a former soldier and his nephew in Moga
sparked public outrage. The act was recorded and is under investigation
●​ navbharattimes.indiatimes.com
●​ +1
●​ timesofindia.indiatimes.com
●​ +1
●​ .
●​ Heatwave alert: IMD has issued warnings across southern Punjab with temperatures
expected to reach 43–46 °C from June 9–11—people are advised to stay hydrated and avoid
midday sun
●​ timesofindia.indiatimes.com
●​ +1
●​ timesofindia.indiatimes.com
●​ +1
 ●​ .
●​ Punjab law translations delayed: Key central laws (like BOCW and MGNREGA) are still
untranslated into Punjabi, limiting rural citizens' legal access; public pressure is growing
ahead of June 25 hearings
●​ timesofindia.indiatimes.com
●​ .
●​ Major power capacity boost: Punjab has approved three new 800 MW thermal power units,
adding 2,400 MW capacity—this addresses coal transport limits and supports paddy-season
energy needs
●​ timesofindia.indiatimes.com
●​ +1
●​ timesofindia.indiatimes.com
●​ +1
●​ .

🔍 Summary Table
Topic Key Insight

Unequal treatment based on gender; affects rights and

Gender Discrimination
opportunities.

Encompasses psychological, social, political, and economic

Women Empowerment
equality.

Mountain Communities Women play vital roles but face social/environmental barriers.

Includes police violence, heatwave alert, untranslated laws,

Punjab News
power updates.

I chose MBA because I want to grow both personally and professionally.​

After completing my graduation in Computer Applications, I realized that to succeed in today’s world,

we need not only technical knowledge but also strong management and business skills.

MBA helps me develop skills like leadership, communication, decision-making, and problem-solving. It

also gives me exposure to real-world business situations and prepares me for roles in marketing,

management, and entrepreneurship.

This course is helping me build the confidence and knowledge I need to work in a professional

environment and achieve my career goals.

important interview questions along with easy and smart sample answers – especially useful for

freshers, MBA students, or first-job interviews:

1. Tell me about yourself.

(You already have this, but here's a shorter version)​

Answer:​

I’m Gagandeep Kaur from Fatehgarh Sahib. I have a background in Computer Applications and I’m

currently pursuing my MBA. I’ve done training in Java and personality development and completed an

internship as a web analyst. I’m skilled in Canva, MS Word, and digital marketing, and I’m a fast

learner with good communication and time management skills.

2. What are your strengths?

Answer:​

I am self-motivated, optimistic, and a quick learner. I also manage my time well and stay calm under

pressure.

3. What are your weaknesses?

Answer:​

Sometimes, I find it hard to say "no," even when I am already busy. But I’m working on setting better

boundaries and improving this.

4. Why should we hire you?

Answer:​

Because I bring a combination of fresh ideas, strong learning attitude, and sincerity. I may be new, but

I’m willing to give my best, adapt quickly, and grow with the company.
5. Why do you want to work with us?

Answer:​

I see your company as a place where I can learn, contribute meaningfully, and grow professionally. I

admire your work culture and would love to be a part of such an inspiring team.

6. Where do you see yourself in 5 years?

Answer:​

I see myself in a responsible position, growing with the company, handling bigger tasks, leading a

team, and continuously learning new things.

7. What do you know about our company?

Answer:​

(Before the interview, research the company: products, services, values, achievements)​

Example: I know your company is known for innovation in digital marketing services and has worked

with many reputed clients. You also focus on employee development and client satisfaction, which I

truly respect.

8. Do you prefer working alone or in a team?

Answer:​

I’m comfortable with both. I enjoy teamwork because it brings new ideas and collaboration, but I can

also manage tasks independently when needed.

9. How do you handle pressure or tight deadlines?

Answer:​

I stay calm, break the task into smaller parts, and prioritize smartly. I also try to avoid panic and keep

my focus on completing the task efficiently.

10. Any questions for us?

Answer:​

Yes, I’d love to know what a typical day looks like in this role, or what skills you value most in a team

member here.

🌍 About Teleperformance (Global & India)

●​ Global BPO Leader: French multinational founded in 1978, offering services across 88
countries and over 170 markets. They have around 410,000 employees globally, and reported
€10.28 billion in revenue in 2024
●​ reddit.com
●​ +14
●​ reddit.com
●​ +14
●​ ambitionbox.com
●​ +14
●​ en.wikipedia.org
●​ .
●​ India Presence: Operates in India with about 80,000 employees, serving over 200 clients in
22+ languages
●​ geeksultd.com
●​ +4
●​ teleperformance.com
●​ +4
●​ devdiscourse.com
●​ +4
●​ .

🏢 Teleperformance Mohali – “TP Olympiad”

●​ Opened in October 2022, it’s their third site in Mohali, spanning 185,000 sq ft across seven
floors. It supports global clients in e-commerce, technology, travel, and telecom
●​ reddit.com
●​ +10
●​ teleperformance.com
●​ +10
●​ theindustrial.in
●​ +10
 ●​ .
●​ Employee-centric design: Includes 24×7 cafeteria, VR gaming zone, gender-neutral
restrooms, and facilities for specially-abled — all part of their inclusive, “people-first” culture
●​ geeksultd.com
●​ +9
●​ teleperformance.com
●​ +9
●​ magzter.com
●​ +9
●​ .
●​ Recognized in India as a “Great Place to Work” multiple times, including for women’s
workplace empowerment .

🗣 Employee Insights (Mohali)

✅ Positive Feedback (Glassdoor 4.8/5 rating):
“The company is great! I enjoy working in this positive environment where everyone is friendly and
helpful.”​
“Excellent workplace and a lot of learning… great environment with colleagues.”

glassdoor.co.in

⚠️ Critical Feedback (from Glassdoor & Reddit):

●​ Some experienced limited promotions, low incentives, and “office politics”
●​ reddit.com
●​ +3
●​ glassdoor.co.in
●​ +3
●​ reddit.com
●​ +3
●​ .
●​ A popular thread warned:​
“prepare to be treated like a disposable asset… micromanagement… work-life
balance—because there isn’t any.”
●​ reddit.com
●​ +3
●​ reddit.com
●​ +3
●​ reddit.com
●​ +3
●​ reddit.com
●​ Others mentioned challenges with transport, management style, and HR support, especially
during emergencies
●​ reddit.com
 ●​ +2
●​ reddit.com
●​ +2
●​ reddit.com
●​ +2
●​ .

⚖️ Balanced View
✅ Strengths ⚠️ Challenges
Micromanagement and performance pressure
Modern, inclusive workspaces
noted by some

Mixed feedback on promotion paths and

Strong brand recognition & growth
incentives

Concerns about HR response in difficult personal

Positive, collaborative Mohali culture
situations

Global BPO leader — varied client exposure Transport issues during odd-hour shifts in Mohali

👍 Suggested Outcome
Why mention this in an interview?

●​ Demonstrates good research and honesty—you’re aware of both strengths and areas to
improve.
●​ Shows you value inclusive, employee-friendly environments, career growth, and transparent
communication.
●​ Sets realistic expectations and lets you tailor your answers:​
“I’m excited about the people-first culture and inclusive infrastructure here, and I’m confident I
can thrive even in a high-performance environment while contributing positively.”

🏭 Philips Mohali – Plant Overview

 ●​ Origins: Established in 1983 as Punjab Anand Lamps Industries (PALI), a joint venture with
Philips, Punjab PSU, and Anand Group. It began manufacturing fluorescent and incandescent
lamps from 1985
●​ slideshare.net
●​ .
●​ Growth: In 2009–2010, the Mohali plant doubled its CFL production capacity to ~40 million
units annually and planned further expansion
●​ thehindu.com
●​ +1
●​ business-standard.com
●​ +1
●​ .
●​ Closure for Lighting: By late 2017, with demand for traditional lamps dropping, Philips
announced closing the Mohali unit in 2018, affecting ~700 jobs
●​ stores.lighting-philips.in
●​ +5
●​ tribuneindia.com
●​ +5
●​ en.wikipedia.org
●​ +5
●​ .

🔄 Current Context & Shifts

●​ While the Mohali lighting plant closed, Philips India continues investing heavily in the
country—expanding healthcare and personal care production, including facilities in Baddi,
Silvassa, and a new R&D center in Pune
●​ philips.co.in
●​ +1
●​ philips.co.in
●​ +1
●​ .
●​ Philips remains a global leader in health technology and imaging, maintaining a strong
manufacturing and innovation footprint in India
●​ reddit.com
●​ +4
●​ philips.co.in
●​ +4
●​ philips.co.in
●​ +4
●​ .

✅ Employee Perspective (India-Wide)

●​ AmbitionBox ratings (~3.8/5) indicate generally positive feedback on work culture and
work-life balance, though career progression and benefits receive mixed reviews
●​ reddit.com
 ●​ +2
●​ ambitionbox.com
●​ +2
●​ glassdoor.co.in
●​ +2
●​ .
●​ Glassdoor reviews also highlight good environment and health tech prominence, balanced by
mentions of older processes or management rigidity .

✅ What to Emphasize in an Interview

●​ Heritage & legacy: Philips Mohali was a significant manufacturing hub for lighting in North
India.
●​ Adaptability: The brand has evolved—from CFLs to a global focus on health technologies and
personal care.
●​ Innovation & growth in India: Investment in R&D (Pune), healthcare solutions, and consumer
wellness products showcases future-forward vision.
●​ Culture & learnings: Philips offers exposure to global health-tech, with a stable work
environment—ideal for professional growth.

🗣 Sample Answer
“Philips Mohali began in the 1980s as a lamp-manufacturing plant and significantly scaled its CFL

output by 2009. Although it closed in 2018 due to market shifts, Philips India has since focused on

health‑tech and personal‑care manufacturing. They’ve launched advanced plants (Baddi, Silvassa)

and opened a major R&D center in Pune. The company has a solid culture with focus on innovation

and work-life balance, but career progress and modern processes can vary between units. Overall,

Philips is stronger than ever in India with a clear emphasis on R&D and healthcare innovation.”

The location you've mentioned—Chandigarh Kharar Road, Near Mata Sahib Kaur College of Nursing,

Daun, Sahibzada Ajit Singh Nagar, Chandigarh 140307—is situated in Balongi, which is part of the

Sahibzada Ajit Singh Nagar (SAS Nagar) district in Punjab, India.

While Balongi is often associated with Kharar, it falls under the jurisdiction of SAS Nagar district,

which includes Mohali city and surrounding areas. Therefore, the location is technically in SAS Nagar,

but it is commonly referred to as being in Kharar due to its proximity.

To summarize:
admissionnursing.com

+1

en.wikipedia.org

+1

●​ Administrative District: Sahibzada Ajit Singh Nagar (SAS Nagar)

●​ Commonly Referred To As: Kharar
●​ Proximity to Mohali: Approximately 32 km

This area is part of the Greater Mohali region, which encompasses Mohali, Kharar, Landran, and

other nearby towns, all under the development authority of GMADA (Greater Mohali Area

Development Authority) .

Teleperformance Mohali is located on the 5th Floor of Bestech Business Tower, situated in Sector 66,

Sahibzada Ajit Singh Nagar (SAS Nagar), Punjab, India. This area is commonly referred to as Mohali,

though it officially falls under SAS Nagar district.

The Bestech Business Tower is a prominent commercial building in the region, offering Grade A office

spaces designed to accommodate contemporary business needs. The tower is part of a larger

development that includes retail spaces and is strategically located to provide excellent connectivity to

key areas.

bestechgroup.com

Nearby Landmarks and Amenities:

●​ International Airport: Approximately a 5-minute drive, offering convenient access for both
domestic and international travel.
●​ Chandigarh Railway Station: Around 1 km away, providing easy rail connectivity.
●​ Mohali Railway Station: Also about 1 km distant, enhancing transportation options.
●​ PCA Stadium: Located approximately 1.5 km from the tower, it's a notable venue for sports
events.
●​ Fortis Hospital: Situated about 2.5 km away, offering healthcare services.
●​ Bestech Square Mall: A commercial center located nearby, featuring retail outlets, dining
options, and entertainment facilities.

This strategic location places Teleperformance Mohali in close proximity to essential services and

transportation hubs, making it a convenient and accessible workplace.

1. Tell me about yourself.

●​ Summarize your education, experience, and skills briefly.

●​ Highlight your internship experience, technical skills (web analytics, digital marketing), and
current MBA studies.

2. What did you learn during your Web Analyst internship at Alphanumeric Ideas?

●​ Talk about analyzing website data, tracking performance metrics, teamwork, and how your
work contributed to improving digital marketing strategies.
●​ Give a specific example if possible.

3. What technical skills do you have, and how have you applied them?

●​ Mention skills like Google Analytics, Google Ads, basic web designing (HTML, CSS,
JavaScript), Canva, and data analysis.
●​ Explain how you used these in projects or internships.

4. How has your training in Java programming helped you?

●​ Even if basic, mention that Java training improved your logical thinking, problem-solving, and
understanding of programming concepts.
●​ Link this to your analytical mindset.

5. Why did you choose to pursue an MBA after BCA?

●​ Focus on wanting to combine technical knowledge with business and management skills to
become a well-rounded professional.
●​ Mention your interest in business strategy, marketing, and leadership.

6. Can you describe a challenge you faced during your internship or training and how you
handled it?

●​ Prepare a short story showcasing your problem-solving or teamwork skills.

7. How do you manage your time when handling multiple tasks?

●​ Highlight your time management skills, prioritization, and adaptability.

8. What are your strengths and weaknesses?

●​ Strengths: self-motivation, optimism, quick learning, communication.

●​ Weakness: difficulty saying no sometimes, but working to improve it.

9. Tell us about your certifications and how they add value to your profile.

●​ Communication Foundations, Teamwork, Canva, Genial.ly, Java, HTML, CSS — show your
eagerness to learn and improve your skillset.

10. What interests you about digital marketing and web analytics?

●​ Explain your curiosity about consumer behavior, data-driven decision-making, and how
marketing strategies impact business growth.

11. Why should we hire you?

●​ Combine your technical skills, academic background, internship experience, and soft skills.
●​ Emphasize your eagerness to learn and contribute.

12. Do you have experience working in a team?

●​ Provide examples from your internship or training where teamwork was crucial.

13. What tools or software are you comfortable using?

●​ Mention Google Analytics, Google Ads, Canva, Microsoft Word, basic web designing tools,
and any others from your experience.
14. What are your career goals?

●​ Talk about applying your MBA knowledge with your technical background to become a digital
marketing or business analyst professional.

15. How do you keep yourself updated with industry trends?

●​ Mention your habit of listening to podcasts on human behavior, reading books, or following
digital marketing trends.

🎧 1. Customer Support / Voice & Chat

●​ Customer Support Executive / Representative (Voice/Chat/Email): Handle inbound customer
queries, resolve issues, and support clients across sectors—telecom, e-commerce, banking.
Open to freshers with 12th pass or graduates
●​ apna.co
●​ +15
●​ jobsgovind.com
●​ +15
●​ saivikramacademy.com
●​ +15
●​ .
●​ Salary (India): ₹12 k–32 k with incentives and work-from-home options
●​ reddit.com
●​ +7
●​ jobsgovind.com
●​ +7
●​ reddit.com
●​ +7
●​ .
●​ Example roles: International customer service, blended voice/email/chat
●​ en.wikipedia.org
●​ +3
●​ jobsgovind.com
●​ +3
●​ saivikramacademy.com
●​ +3
●​ .

🌐 2. Technical Support
●​ Technical Support Executive: Provide troubleshooting and technical assistance via
calls/emails. Ideal for freshers with basic computer and customer service skills .
💼 3. Sales & Telemarketing
●​ Telecaller / Sales Executive / Business Development Representative: Make outbound calls for
promotions, lead generation, and product upselling. Roles include phone banking officer,
digital relationship executive (specialized in banking products)
●​ teleperformance.com
●​ +15
●​ apna.co
●​ +15
●​ saivikramacademy.com
●​ +15
●​ .

📊 4. Quality Analyst & Back‑Office

●​ Quality Analyst: Monitor and review support calls/emails to maintain standards—often
requires experience
●​ www2.glassdoor.co.in
●​ +1
●​ apna.co
●​ +1
●​ .
●​ Back‑Office / Data Entry: Administrative, data processing, and report work—often include
non-voice processes .

🧑‍💻 5. IT & Specialist Roles

●​ Sr. Database Developer / DevOps / BI Analyst: Advanced IT roles requiring specialized skills
in databases, Azure, analytics, and higher education or experience .
●​ Content Coordinator (Internal Communications): Handles internal messaging, newsletters,
social media, and campaigns—ideal for graduates with marketing or communication
backgrounds
●​ jobhai.com
●​ +15
●​ teleperformance.com
●​ +15
●​ reddit.com
●​ +15
●​ .

👩‍🏫 6. Training & Team Leadership

 ●​ Process Trainer / Team Leader / Assistant Manager – Training: Design and deliver training
programs, mentor new hires, track performance. Open to those with BPO experience
●​ www2.glassdoor.co.in
●​ +3
●​ reddit.com
●​ +3
●​ reddit.com
●​ +3
●​ .
●​ Team Leader: Oversee agent teams, manage workflows, and ensure targets are met
(sometimes WFH) .

🔍 Summary Table
Category Roles

Customer Support Voice/Chat/Email Support

Technical Support Tech Support Executive

Sales/Telemarketing Telecaller, Business Development, Phone Banking

Quality & Back‑Office Quality Analyst, Data Entry

IT & Specialist Database Developer, BI Analyst, Content Coordinator

Training & Leadership Process Trainer, Team Leader, Assistant Manager – Training

✅ Final Note
Teleperformance offers a wide spectrum—from entry-level customer-facing positions to specialized IT,

sales, training, and leadership roles. They even support WFH in some positions, along with

incentive-based pay. This diversity makes it a good place for people starting their career or seeking

growth into managerial and technical tracks.

Here is the updated table including starting salary estimates for Teleperformance Mohali roles. These

are approximate and can vary based on experience, shifts (day/night), and project type

(domestic/international):

Category Roles Starting Salary (per month)

₹14,000 – ₹22,000 (Domestic)

Customer Support Voice/Chat/Email Support
₹22,000 – ₹30,000 (International)

Technical Support Tech Support Executive ₹18,000 – ₹28,000

Telecaller, Business Development,

Sales/Telemarketing ₹15,000 – ₹25,000 (plus incentives)
Phone Banking

Quality & Back‑Office Quality Analyst, Data Entry ₹18,000 – ₹25,000

Database Developer, BI Analyst, ₹30,000 – ₹50,000+ (depending on

IT & Specialist
Content Coordinator skills)

Process Trainer, Team Leader,

Training & Leadership ₹28,000 – ₹45,000+
Assistant Manager – Training