Chhatrapati (13.02.
2024 [Link]): By continuing, you consent to the monitoring and
storing of this conversation, including with an EA vendor, subject to the terms of
EA’s User Agreement [[Link] ] and Privacy and
Cookie Policy [[Link] ].
Thank you for contacting EA HELP, my name is Chhatrapati, may I start with your
first name please?
Deniz (13.02.2024 [Link]): Deniz
Chhatrapati (13.02.2024 [Link]): It's nice to meet you Deniz. I hope you are
having a great day. How may I help you today?
Deniz (13.02.2024 [Link]): today I started a case about my eafc account. İts got
hacked all of my coins are gone and some of my players. I got banned from transfer
market because of transfering coins but İts not me its a hacker
Chhatrapati (13.02.2024 [Link]): Ok as per my understanding you have active ban
on your transfer market right ?
Deniz (13.02.2024 [Link]): yes but I am innocent my account ysed
Deniz (13.02.2024 [Link]): my account used for bad things
Chhatrapati (13.02.2024 [Link]): I will surely check the details and try my best
to help you resolve the issue.
Could you please provide me the email address which is registered with your EA
account?
Deniz (13.02.2024 [Link]): denolog21@[Link]
Chhatrapati (13.02.2024 [Link]): Thank you
Deniz (13.02.2024 [Link]): I can send you my case number and key so you can
investigate
Chhatrapati (13.02.2024 [Link]): As I have checked your case is under
investigation and team is working on your case I assure this to you that this will
be resolved and you will have the access of transfer market again
Deniz (13.02.2024 [Link]): So I dont need to worry right?
Chhatrapati (13.02.2024 [Link]): Yes you do need to worry at all I can see that
your account was hacked team also knows this thing so please do not take the
tension about your account now
Chhatrapati (13.02.2024 [Link]): Also I would request you to please don't resume
this case until the investigation will be completed because if you'll resume the
case then it will be remove from the queue.
Deniz (13.02.2024 [Link]): ok thanks for help
Chhatrapati (13.02.2024 [Link]): Its all my pleasure Would there be any Doubt or
thought you would like to share or clear with me regarding your query please do not
hesitate I am here for you?
Deniz (13.02.2024 [Link]): No thanks for everything you were so helpful
Chhatrapati (13.02.2024 [Link]): But yes keep one thing as please do not open
this case
Chhatrapati (13.02.2024 [Link]): Otherwise your case will be removed and we have
share your case again with the team
Chhatrapati (13.02.2024 [Link]): if you need the update on your case please
create new case
Chhatrapati (13.02.2024 [Link]): Will this work for you ?
Deniz (13.02.2024 [Link]): yes
Deniz (13.02.2024 [Link]): So you can remove this case right?
Chhatrapati (13.02.2024 [Link]): Yes I have done it for now but next time please
do open the case which is escalated to team
Deniz (13.02.2024 [Link]): I already didnt opened same case
Deniz (13.02.2024 [Link]): I created this now
Deniz (13.02.2024 [Link]): Should I open same one?
Chhatrapati (13.02.2024 [Link]): Yes but it was attached with it so I have
removed it for you
Chhatrapati (13.02.2024 [Link]): No please make new case next time
Deniz (13.02.2024 [Link]): ok thanks for help
Chhatrapati (13.02.2024 [Link]): We greatly appreciate your patience and
understanding. Believe me I have never assisted such a calm and patient person like
you
Its been a pleasure assisting you today, Thank you for contacting EA help. In case
of any future query contact us right away via this link [Link]
Take care stay safe!
Deniz (13.02.2024 [Link]): you too
