Herein Find Functional and Non-functional requirements for Zenith's website project:
Functional Requirements
1. User Management
User Registration and Login:
- Allow users to register via email or social media accounts.
- Multi-factor authentication (MFA) for added security.
User Profile Management:
- Edit profile details (name, contact info, password).
- Upload profile pictures.
Role-based Access Control:
- Different dashboards for admins, clients, and general users.
- Permissions management for different user roles.
2. Service Information
Service Pages:
- Detailed descriptions of each service.
- Case studies and client testimonials.
- Pricing models and packages.
Interactive Elements:
- AI demonstrations and interactive tools.
- Videos and infographics explaining services.
3. AI Integration
AI-based Recommendation Engine:
- Personalized service recommendations based on user behavior and preferences.
Chatbot:
- 24/7 customer support chatbot with AI capabilities.
- FAQ automation and support ticket creation.
AI-driven Analytics Dashboard:
- Real-time analytics and insights for users.
- Predictive analytics for business intelligence.
4. E-commerce Functionality
- Online Shopping:
- Product catalog with service packages.
- Shopping cart and checkout process.
- Payment Integration:
- Support for multiple payment gateways (e.g.,MPESA, PayPal, Stripe).
- Secure payment processing and invoice generation.
- Order Management:
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- Track order status and history.
- Automated email notifications for order updates.
5. Content Management System (CMS)
- Content Creation:
- WYSIWYG editor for creating and editing content.
- Support for multimedia content (images, videos, documents).
- Blog and News:
- Blogging platform with categorization and tagging.
- RSS feeds and social sharing options.
- Content Scheduling:
- Schedule posts and updates in advance.
- Version control and content history.
6. Customer Interaction
- Contact Forms:
- Customizable contact forms for inquiries.
- Integration with CRM systems for lead management.
- Live Chat:
- Real-time chat support with customer service agents.
- Chat history and transcript downloads.
- User Feedback and Reviews:
- User-generated reviews and ratings for services.
- Feedback forms for continuous improvement.
7. SEO and Digital Marketing Tools
- SEO Optimization:
- SEO-friendly URLs, meta tags, and sitemaps.
- Integration with Google Search Console and analytics tools.
- Marketing Tools:
- Email marketing integration (e.g., MailChimp).
- Campaign tracking and performance analytics.
- Social Media Integration:
- Social sharing buttons on content pages.
- Embedding social media feeds.
8. Security Features
- User Authentication:
- Secure login processes with MFA.
- Session management and logout functionality.
- Data Encryption:
- SSL/TLS encryption for data in transit.
- Encryption of sensitive data at rest.
- Security Audits:
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- Regular vulnerability scanning and penetration testing.
- Compliance with security standards (e.g., OWASP).
9. Performance Optimization
- Loading Times:
- Optimize images and scripts for faster load times.
- Use content delivery networks (CDNs).
- Mobile Responsiveness:
- Responsive design for all devices.
- Mobile-first approach for better performance.
- Scalable Architecture:
- Auto-scaling capabilities to handle traffic spikes.
- Load balancing and caching mechanisms.
10. Integration with Third-Party Services
- Cloud Services:
- Integration with cloud platforms (e.g., AWS, Azure) for hosting and storage.
- Blockchain Integration:
- APIs for blockchain-based services.
- Automation Tools:
- Integration with workflow automation tools (e.g., Zapier, Integromat).
Non-Functional Requirements
1. Usability
- User Interface:
- Clean, intuitive, and consistent UI design.
- Accessible design adhering to WCAG guidelines.
- User Experience:
- Easy navigation with a clear information hierarchy.
- Fast and efficient user workflows.
2. Reliability
- Availability:
- Target uptime of 99.9% or higher.
- Failover and disaster recovery plans.
- Backup and Recovery:
- Regular automated backups.
- Easy data restoration processes.
3. Performance
- Response Time:
- Aim for page load times under 2 seconds.
- Quick response times for user interactions.
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- Scalability:
- Horizontal and vertical scaling capabilities.
- Performance monitoring and optimization.
4. Security
- Compliance:
- Adherence to GDPR, CCPA, and other relevant regulations.
- Regular security audits and updates.
- Protective Measures:
- Anti-DDoS protections.
- Secure development lifecycle (SDLC) practices.
5. Maintainability
- Code Quality:
- Modular and well-documented codebase.
- Use of coding standards and best practices.
- Testing and Deployment:
- Automated testing (unit, integration, end-to-end).
- CI/CD pipeline for continuous integration and delivery.
6. Portability
- Cross-browser Compatibility:
- Support for all major browsers (Chrome, Firefox, Safari, Edge).
- Device Compatibility:
- Seamless experience on desktops, tablets, and smartphones.
- Hosting Flexibility:
- Easy migration to different cloud or on-premises environments.
