Quality Audit
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ScribdTranslationsQuality Audit
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ScribdTranslationsQUALITY AUDIT
A quality audit is an assessment in which it is verified that the
processes that take place within a company, whether they are productive,
services, etc., are in accordance with the objectives of the Management System
Quality (SGC).
Audits are useful for:
Reduce inconveniences, errors, improve the effectiveness of the company and
bring it to the levels of quality recognized in the market and before the
competition.
They help provide our clients with a quality image and of
successful corporation, so the changes after the audits are not only
we will notice within the company in each of the processes of
production, but also externally through clients.
Specific objectives of quality audits
Conducting an audit arises from a need, whether due to a lack of
quality or due to constant errors in the company, which is why it should be kept in mind
What are the specific objectives of this process that is carried out in a way
constant
It focuses on the observation and analysis of the system with a view to improving the
quality in those systems, processes, and organization.
It focuses on the observation of conditions or situations of any
nature, sometimes given by errors or defects, with a degree of
evaluation and detailed proportionate to the importance of quality
of the processes that are required.
It focuses on the study of samples extracted from production tests.
in the processes.
Comparisons are made according to the existing references of the
previous production that allow for determining differences, similarities and/or
improvements.
Types of quality audits
Internal audit
It is conducted by the company's own agents in which there is a certain
degree of confidence. This audit provides interesting data that
they can reveal errors that later generate corrective actions,
prevention and improvement.
External audit
In it, clients of the organization act or people who work for
part of this. In many cases, it mainly relies on knowing the
first-hand customer expectations, that is, by surveying them or
asking them about the quality of our product.
It can also be carried out by competent organizations in the area of
the quality certification that intervenes in the company's processes in order to
to confirm the same.
To conduct a quality audit:
1.-Plan the audit: study and evaluate which processes will be the
company where you will apply your audit and document yourself about the
elements that you will have to analyze as actors, responsible parties, instructions,
purpose and function of the department. It establishes schedules.
2.-Plan audits by processes: once the general plan is established,
communicate with the representatives of each process and schedule the audits, to
so that a schedule can be established that allows you to dedicate the same time to it
time to each department.
3.-Conduct the audit: it should begin with a preliminary meeting with the
responsible for the process and thus finalize the audit that will cover from the
observation of the process in action up to brief interviews with the
workers. The auditor has the authority to obtain data through the way
that I prefer.
4.-Inform about the audit: once it is completed, there must be another meeting.
between the auditor and the person responsible for the process to whom the information will be provided about the
Parts of the department that represent failures and their possible solutions.
It is advisable to leave everything in writing.
5.-Follow-up: it is one of the most essential steps, as it is monitored.
the correction of errors and the success of the audit.
Audit - Quality standard ISO 9001
The ISO 9001 standard defines the quality audit as a systematic process,
independent and documented to obtain audit evidence
(records, statements of facts, or any other information) and evaluate them
objectively in order to determine the extent to which they are fulfilled
the audit criteria (set of policies, procedures or requirements
used as a reference).
It is, therefore, a thorough, systematic, and methodical examination.
what is done to determine if the activities and results related to the
quality meets the previously established provisions and that
they are actually carried out. On the other hand, it is also verified if these
they are suitable to achieve the proposed objectives by the
organization.
Types of audits
Internal audit. It is conducted by members of the organization itself or by
other people acting on behalf of this, for internal purposes.
Basically, they provide information of interest for management.
company to carry out corrective, preventive, or
improvement.
External audit. It is conducted by an external, independent organization.
and authorized with the main objective of obtaining a certification of the system
of quality management, which can be presented to potential clients
and suppliers have increased trust in the organization. Sometimes,
as occurs in some public competitions, being in possession of a
that certification may be an essential requirement to be able to
to perform a certain service.
Internal audits
Regarding internal audits, that is, those that are carried out
in accordance with the company's procedures, good for staff
properly qualified or by an external entity, the ISO 9001 standard
establishes that:
Its main objective is to verify that the quality management system of the
the company is aligned and in accordance with the planned provision,
with the requirements of the standard and with the requirements of the established system
for the organization.
On the other hand, through these audits it must be verified if
the system has indeed been implemented and is maintained in a way
effective.
Internal audits of the system must be conducted in a manner
continuous, systematic, planned and scheduled.
They must be carried out by properly trained internal auditors.
Advantages of internal audits
For any organization, it is necessary and positive to conduct internal audits.
because they provide, among others, the following benefits:
They are essential to verify that the quality system is
implemented and continuously meets the specified requirements.
They allow for the verification of the effectiveness and efficiency of the system in achieving
of the established quality objectives.
They provide confidence to clients (potential and real) of the
organization that it has a tool for
self-assessment that ensures the achievement of quality characteristics
of their processes, products, and services.
They also serve to facilitate registration in a system registry of the
quality of the organization with reference to an international standard.
They serve to comply with the requirements set forth by the standards.
international contractual nature in their relationships with clients.
It allows to detect and correct errors or factors to improve and adjust the
quality system.
Evaluate the need to introduce changes or improvements in the circuits
organizations and operations.
Audits represent a great opportunity for the company to
advance towards continuous improvement.
It is normal for discrepancies or lack of
compliance between some aspects required by the Reference Standard and
defined in the Quality Manual and other attached documents and the way of
function in reality. In this sense, it is important that the company does not
understand the audit not as an inspection, but as an opportunity to
correct errors and areas for improvement and then analyze them and be able to
to correct them.
Bibliography and references
Management and Control of Quality
9th ed. Cengage Learning Publishers, S.A. de C.V.
Gutiérrez Pulido, Humberto. (2014). Quality and Productivity. 4th Ed. McGraw Hill
Education.
Quality audit: What it consists of, types and how to carry it out
from the url:Unable to access external links for translation.
What does an audit of the ISO 9001 quality standard consist of? Obtained on 29/03/2021
from the URL: https://www.isotools.org/2015/10/07/what-audit-consists-of-
quality-standard-iso-9001/
Quality Audit in Companies obtained on 29/03/2021 from the url:
Quality audit in companies
www.google.com
