Documentation Disclaimer

Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation for all variants of the product. The product may not support all the features and
facilities described in the documentation.

Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Comsec nor its affiliates shall be liable to the buyer of this product or third parties for damages,
losses, costs or expenses incurred by the buyer or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec operating and maintenance instructions.

Warranty
For product registration and warranty related details visit us at:
[Link]

Copyright
All rights reserved. No part of this user manual may be copied or reproduced in any form or by any means without
the prior written consent of Matrix Comsec.

Version 7
Release date: September 30, 2024
 Contents

Master Service ...........................................................................................................1

Pre-requisite for Installation .......................................................................................1
FIPS Algorithm Policy Check ......................................................................................1
Installing the Master Service .....................................................................................3
Uninstalling/Reinstalling of COSEC Master Service ........................................................8
Settings ................................................................................................................10
DB Settings ...........................................................................................................10
General Settings ....................................................................................................12
Service Tray in Multiple User login .............................................................................13

Monitor Service .......................................................................................................14

Pre-requisite for Installation .....................................................................................14
FIPS Algorithm Policy Check ....................................................................................14
Installing the Monitor Service ..................................................................................16
Uninstalling/Reinstalling of COSEC Monitor Service .....................................................21
Settings ................................................................................................................22
Service Tray in Multiple User login .............................................................................24

Admin Management Portal Service ......................................................................25

Pre-requisite for Installation .....................................................................................25
FIPS Algorithm Policy Check ....................................................................................25
Installing the Admin Management Portal Service ......................................................27
Uninstalling/Reinstalling of COSEC Admin Service .......................................................32
Settings ................................................................................................................34
Service Tray in Multiple User login .............................................................................36

Alert Service.............................................................................................................37
Pre-requisite for Installation .....................................................................................37
FIPS Algorithm Policy Check ....................................................................................37
Installing the Alert Service .......................................................................................40
Uninstalling/Reinstalling of COSEC Alert Service .........................................................45
Settings ................................................................................................................46
Service Tray in Multiple User login .............................................................................48

Enroll Service ..........................................................................................................49

Pre-requisite for Installation .....................................................................................49

Table of Contents i
 FIPS Algorithm Policy Check ....................................................................................49
Installing the Enroll Service .....................................................................................52
Uninstalling/Reinstalling of COSEC Enroll Service........................................................57
Settings ................................................................................................................58
Service Tray in Multiple User login .............................................................................60

Visitor Management Service ..................................................................................61

Pre-requisite for Installation .....................................................................................61
FIPS Algorithm Policy Check ....................................................................................61
Uninstalling/Reinstalling of COSEC Visitor Service .......................................................68
Settings ................................................................................................................69
Service Tray in Multiple User login .............................................................................71

Identification Service ..............................................................................................72

Pre-requisite for Installation .....................................................................................72
FIPS Algorithm Policy Check ....................................................................................72
Uninstalling/Reinstalling of COSEC Identification Service ..............................................79
Settings ................................................................................................................80
Advance Settings ...................................................................................................82
Log Settings .........................................................................................................84
Start up Logs ........................................................................................................84
IDS Basic Settings ..................................................................................................85
Tenant Settings .....................................................................................................86
Tenant Status .......................................................................................................87
Master Service Settings ...........................................................................................89
Service Tray in Multiple User login .............................................................................90

ii Table of Contents
Master Service

To install the Master Service make sure you complete the steps mentioned in the pre-requisites and then install the
same.

Pre-requisite for Installation

You must disable the FIPS Algorithm Flag. Follow the steps mentioned below.

FIPS Algorithm Policy Check

To install COSEC Master Service, the FIPS Algorithm Flag must be disabled.

If you have started installing the Master Service and if the FIPS Algorithm flag is enabled then following pop
up will appear.

To disable FIPS Algorithm Policy, select Registry Editor (or search regedit) from the start menu of your computer.

Then in the Registry Editor follow this path:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy.

Double click on Enabled and the Edit DWORD (32-bit) Value dialog box appears as shown below:

Matrix COSEC Service User Guide 1

 • Enter 0 as the Value data to disable the FIPS Algorithm Policy.

• Now you need to reset the Internet Information Services (IIS) Server. To do so, search Internet
Information Services (IIS) Manager from the start menu of your computer.

• To reset the IIS Server, click Reset under Actions > Manager Server.

Now you can proceed with the installation of the Master Service.

2 Matrix COSEC Service User Guide

Installing the Master Service
To install Master Service, click on application Setup from the COSEC Application setup folder.

Click on Install.

Matrix COSEC Service User Guide 3

Click the check box to accept the Terms and Conditions in the License Agreement and click Next.

The End User License Agreement page will appear when new installation is done.

Select Custom installation option.

4 Matrix COSEC Service User Guide

Custom Installation Options appear as shown below.

Select COSEC Master Service check box. Click Next to install the setup.

The confirmation window appears. Click Install to proceed with the installation.

Matrix COSEC Service User Guide 5

The Custom Installation process begins as shown below.

After the successful installation of COSEC Master Service, Installation Complete window appears as shown
below.

Click Exit.

We recommend you to enable certain Security Settings after the Installation is done. To do so, make sure you
download and run the Security Configuration Utility.

To download, click [Link]

6 Matrix COSEC Service User Guide

 For License Verification Mode:
• Server Based, make sure the Dongle is connected in the PC where Master Service is installed.
• Device Based, make sure the Dongle is connected to the desired Device.
• Virtual License, make sure the MATRIX VIRTUAL DONGLE300 Key is registered, as the Master
Service will fetch the License information for further functionality.
For more details, refer to Admin Management Portal User Guide.

After the installation, you can start the COSEC Master Service Application by browsing the folder from C:\Program
Files (x86)\Matrix\COSEC Master Service

At the time of Master Service start-up, if the service entry is not found in General Settings of Admin Portal,
then this service will self-register itself. When Master Service URL in Admin Portal> System Configuration
> General Settings is blank then service will self-register itself.

When Master Service starts, Master Service’s icon will be displayed in the System Tray (Notification area) on
the right side of the taskbar. When Master Service stops, Master Service’s icon will be displayed.

Right click on this icon.

Right Click

The options displayed are — Start/Stop Master Service, Settings, Sync Log Parameters, Refresh Status, About and
Exit.

Matrix COSEC Service User Guide 7

 • To start this service through the Service Manager Tray, click on Start Master Service.

• To configure the settings of Master Service, first stop this service by clicking Stop Master Service, and
then click Settings. To know more, refer “Settings”.

• To enable debug logs of the Master Service, click Sync Log Parameters. This is used for trouble-shooting
by the Technical Support Team.

• To refresh the status of this service, click Refresh Status.

• To view the service details, click About.

• To close the Service Manager Tray window, click Exit.

When service is running and Admin database loses connectivity or is unavailable then the service will keep
running for 24 hours by default after which it will stop.

The maximum hours allowed for service is given as the configurable tag in [Link] file from
C:\Program Files (x86)\Matrix\COSEC Master Service.

Uninstalling/Reinstalling of COSEC Master Service

To uninstall COSEC Master Service, click Uninstall.

To reinstall COSEC Master Service, click Reinstall.

8 Matrix COSEC Service User Guide

Matrix COSEC Service User Guide 9
Settings
To configure the settings of Master Service, first stop this service, then click on Settings from the Service Manager
Tray option.

Master Service Settings window appears as shown below.

You can configure the DB Settings and the General Settings of this service.

DB Settings
Configure the following parameters:

• IP Address: If your PC is having multiple network connections, the IP Addresses of these networks will be
displayed in the drop down list. Select the desired IP Address.

The IP Address of the first enabled network will be set as the default IP Address for this service.

10 Matrix COSEC Service User Guide

 If none of the network connections are enabled, then IP Address of the running service will get updated to
[Link] - Localhost and the services will continue running.

To restore the IP Address to the desired one, you must first enable the connection from network
connections and then select its IP Address from the drop down list manually.

As the Windows10 PC boots up fast, so services will check and retry for the availability of assigned IP
address before finally moving to [Link]

If more than one network connections are enabled then the first enabled network connections IP Address
will be assigned to all the services on service startup after installation.

If the PC is assigned a DHCP Addressing scheme, then whenever the IP Address changes, the same will
be updated against every service.

Click Refresh IP List to update the list of all network adapters (network connections).

• Database Type: Select the database type — MS SQL or Oracle.

• Authentication: Select the authentication mode as — SQL Authentication or Windows Authentication to

connect with the database.

• Server Address: Enter the database server address i.e. the IP address of computer where database is
located to establish the connection with the Admin Portal.

• Database Name: Enter the database name to establish connection with Admin Portal.

• Username & Password: Enter the Username and Password to establish connection with database.
In case of Windows Authentication; Username and Password will be disabled.

Click Test Connection to test the connection with the database. Make sure you test the connection with
the database whenever you change / update the parameters.

Matrix COSEC Service User Guide 11

 • Connection Timeout (Sec): Enter the time interval after which the connection timeout error will be
displayed for the Master Service approaching database for connection.

• Command Timeout (Sec): Enter the time interval after which the command execution timeout error will be
displayed for the Master Service approaching database for connection.

On initial startup of the service if the Settings file doesn't exist then on click of Save, Settings would be
created and all the values of the parameters would be stored in the file.

General Settings
Configure the following parameters:

• Port Number & Secure Port Number: Enter the Port number, Secure Port number at which the Master
Service is accessible.

• Request Time-Out (Sec): Specify the request time-out duration in seconds for the services approaching
Master Service for connection.

• Response Time-Out (Sec): Specify the response time-out duration in seconds for the services
approaching Master Service for connection.

12 Matrix COSEC Service User Guide

 • Device Listening Port Number & Device listening Secure Port number: Both the ports are being
displayed for read only purpose.

• Preferred Language: Select the desired Language from the provided drop down list.

The languages listed here will be as per the language files present in the C:\Program Files
(x86)\Matrix\COSEC Master Service\Language Resource.

The default language file provided will be of English language.

Name of the English language file for services will be: SERVICES_EN-US.

Name of the language file differs as per the language. For example, name of the Arabic (Saudi Arabia)
language file for services will be SERVICES_AR-SA.

If you prefer a different language other than the default language file (i.e. English), you can translate this
default language into the desired language with the help of COSEC Multi-Language Utility. To know more,
refer to the Multi-Language Utility User Guide.

Click Save to save the settings.

Service Tray in Multiple User login

When you log into your computer with different user other than Administrator who has installed COSEC; then
service tray will be launched in the new user login as well but tray tool-tip messages and balloon messages will not
be displayed to the new user.

This new user will have the rights to start/stop the service and make changes to the settings of service.

When you exit from the Master Service Tray Application manually then this service will not be visible in the tray for
that particular windows login session. When you log in to windows session again, the service tray will be launched
again.

Matrix COSEC Service User Guide 13

Monitor Service

To install the Monitor Service make sure you complete the steps mentioned in the pre-requisites and then install the
same.

Monitor Service will be active and run only if Master Service is running.

Pre-requisite for Installation

You must disable the FIPS Algorithm Flag. To do so, follow the steps mentioned below.

FIPS Algorithm Policy Check

To install COSEC Monitor Service, the FIPS Algorithm Flag must be disabled.

If you have started installing the Monitor Service and if the FIPS Algorithm flag is enabled then following
pop up will appear.

To disable FIPS Algorithm Policy, select Registry Editor (or search regedit) from the start menu of your computer.
Then in the Registry Editor follow this path:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy.

14 Matrix COSEC Service User Guide

Double click on Enabled and the Edit DWORD (32-bit) Value dialog box appears as shown below:

• Enter 0 as the Value data to disable the FIPS Algorithm Policy.

• Now you need to reset the Internet Information Services (IIS) Server. To do so, search Internet
Information Services (IIS) Manager from the start menu of your computer.

Matrix COSEC Service User Guide 15

 • To reset the IIS Server, click Reset under Actions > Manager Server.

Now you can proceed with the installation of the Monitor Service.

Installing the Monitor Service

To install Monitor Service, click on application Setup from the COSEC Application setup folder.

Click on Install.

16 Matrix COSEC Service User Guide

Click the check box to accept the Terms and Conditions in the License Agreement and click Next.

The End User License Agreement page will appear when new installation is done.

Select Custom installation option.

Matrix COSEC Service User Guide 17

Custom Installation Options appear as shown below.

Select COSEC Monitor Service checkbox. Click Next to install the setup.

The confirmation window appears. Click Install to proceed with the Installation.

The Custom Installation process begins as shown below.

18 Matrix COSEC Service User Guide

After the successful installation of COSEC Monitor Service, Installation Complete window appears as shown
below.

Click Exit.

We recommend you to enable certain Security Settings after the Installation is done. To do so, make sure you
download and run the Security Configuration Utility.

To download, click [Link]

Matrix COSEC Service User Guide 19

After the installation, you can start the COSEC Monitor Service Application by browsing the folder from C:\Program
Files (x86)\Matrix\COSEC Monitor Service

When Monitor Service starts, Monitor Service’s icon will be displayed in the System Tray (Notification area) on

the right side of the taskbar. When Monitor Service stops, Monitor Service’s icon will be displayed.

Right click on this icon.

Right Click

The options displayed are — Start/Stop Monitor Service, Settings, Version Upgrade, Sync Log Parameters, Refresh
Status, About and Exit.

• To start this service through the Service Manager Tray, click on Start Monitor Service.

• To configure the settings of Monitor Service, first stop this service by clicking Stop Monitor Service, and
then click Settings. To know more, refer “Settings”.

• To upgrade the version of Monitor Service, click Version Upgrade.

• To enable debug logs of the Monitor Service, click Sync Log Parameters. This is used for trouble-
shooting by the Technical Support Team.

• To refresh the status of this service, click Refresh Status.

• To view the service details, click About.

20 Matrix COSEC Service User Guide

 • To close the Service Manager Tray window, click Exit.

When service is running and Admin database loses connectivity or is unavailable then the service will keep
running for 24 hours by default after which it will stop.

The maximum hours allowed for service is given as the configurable tag in [Link] file from
C:\Program Files (x86)\Matrix\COSEC Monitor Service.

If Auto Synchronize with NTP is disabled for some devices from COSEC Web, then the date-time of
devices can be synced with sever date-time by specifying the SetDateTime value in Monitor [Link]
file.

Uninstalling/Reinstalling of COSEC Monitor Service

To uninstall COSEC Monitor Service, click Uninstall.
To reinstall COSEC Monitor Service, click Reinstall.

Matrix COSEC Service User Guide 21

Settings
To configure the settings of Monitor Service, first stop this service, then click on Settings from the Service Manager
Tray option.

Monitor Service Settings window appears as shown below.

Configure the following parameters:

• IP Address: If your PC is having multiple network connections, the IP Addresses of these networks will be
displayed in the drop down list. Select the desired IP Address.

The IP Address of the first enabled network will be set as the default IP Address for this service.

If none of the network connections are enabled, then IP Address of the running service will get updated to
[Link] - Localhost and the services will continue running.

To restore the IP Address to the desired one, you must first enable the connection from network
connections and then select its IP Address from the drop down list manually.

As the Windows10 PC boots up fast, so services will check and retry for the availability of assigned IP
address before finally moving to [Link]

If more than one network connections are enabled then the first enabled network connections IP Address
will be assigned to all the services on service startup after installation.

22 Matrix COSEC Service User Guide

 If the PC is assigned a DHCP Addressing scheme, then whenever the IP Address changes, the same will
be updated against every service.

Click Refresh IP List to update the list of all network adapters (network connections).

• Master Service Address: Enter the IP Address or URL of the Master Service.

On changing or updating the Master Service Address, connection with the Master Service must be tested.

Click Test Connection to test the connection of Monitor Service with Master service.

• Web Access Port Number: Enter the port number of the computer at which COSEC Web can access the
Monitor Service.

• Secured Web Access Port Number: Enter the port number of the computer at which COSEC Web can
access the Monitor Service on SSL mode.

• Request Time-Out (Sec): Enter the request time-out duration in seconds for the Monitor Service
approaching Master Service for connection.

• Response Time-Out (Sec): Enter the response time-out duration in seconds for the Monitor Service
approaching Master Service for connection.

• Device Port Number: Enter the port number at which device will communicate with Monitor Service.

• Device Secured Port Number: Enter the port number at which device will communicate with Monitor
Service on SSL mode.

Matrix COSEC Service User Guide 23

 • Preferred Language: Select the desired language from the provided dropdown list.

The languages listed here will be as per the language files present in the C:\Program Files
(x86)\Matrix\COSEC Master Service\Language Resource.

The default language file provided will be of English language.

Name of the English language file for services will be: SERVICES_EN-US.

Name of the language file differs as per the language. For example, name of the Arabic (Saudi Arabia)
language file for services will be SERVICES_AR-SA.

If you prefer a different language other than the default language file (i.e. English), you can translate this
default language into the desired language with the help of COSEC Multi-Language Utility. To know more,
refer to the Multi-Language Utility User Guide.

Click Save to save the settings.

Service Tray in Multiple User login

When you log into your computer with different user other than Administrator who has installed COSEC; then
service tray will be launched in the new user login as well but tray tool-tip messages and balloon messages will not
be displayed to the new user.

This new user will have the rights to start/stop the service and make changes to the settings of service.

When you exit from the Monitor Service Tray Application manually then this service will not be visible in the tray for
that particular windows login session. When you log in to windows session again, the service tray will be launched
again.

24 Matrix COSEC Service User Guide

Admin Management Portal Service

To install the Admin Management Portal Service make sure you complete the steps mentioned in the pre-requisites
and then install the same.

Admin Management Portal Service will be active and run only if Master Service is running.

Pre-requisite for Installation

You must disable the FIPS Algorithm Flag. To do so, follow the steps mentioned below.

FIPS Algorithm Policy Check

To install COSEC Admin Management Portal Service, the FIPS Algorithm Flag must be disabled.

If you have started installing the Admin Management Portal Service and if the FIPS Algorithm flag is
enabled then following pop up will appear.

To disable FIPS Algorithm Policy, select Registry Editor (or search regedit) from the start menu of your computer.
Then in the Registry Editor follow this path:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy.

Matrix COSEC Service User Guide 25

Double click on Enabled and the Edit DWORD (32-bit) Value dialog box appears as shown below:

• Enter 0 as the Value data to disable the FIPS Algorithm Policy.

• Now you need to reset the Internet Information Services (IIS) Server. To do so, search Internet
Information Services (IIS) Manager from the start menu of your computer.

• To reset the IIS Server, click Reset under Actions > Manager Server.

Now you can proceed with the installation of the Admin Management Portal Service.

26 Matrix COSEC Service User Guide

Installing the Admin Management Portal Service
To install Admin Management Portal Service, click on application Setup from the COSEC Application setup folder.

Click on Install.

Matrix COSEC Service User Guide 27

Click the check box to accept the Terms and Conditions in the License Agreement and click Next.

The End User License Agreement page will appear when new installation is done.

Select Custom installation option.

28 Matrix COSEC Service User Guide

Custom Installation Options appears as shown below.

Select COSEC Admin Management Portal Service checkbox. Click Next to install the setup.

The confirmation window appears. Click Install to proceed with the Installation

The Custom Installation process begins as shown below.

Matrix COSEC Service User Guide 29

After the successful installation of COSEC Admin Management Portal Service, Installation Complete window
appears as shown below.

Click Exit.

We recommend you to enable certain Security Settings after the Installation is done. To do so, make sure you
download and run the Security Configuration Utility.

To download, click [Link]

30 Matrix COSEC Service User Guide

After the installation, you can start the COSEC Admin Management Portal Service Application by browsing the
folder from C:\Program Files (x86)\Matrix\COSEC Admin Portal Service

When Admin Management Portal Service starts, Admin Portal Service’s icon will be displayed in the System
Tray (Notification area) on the right side of the taskbar. When Admin Management Portal Service stops, Admin
Portal Service’s icon will be displayed.

Right click on this icon.

Right Click

The options displayed are — Start/Stop Admin Portal Service, Settings, Version Upgrade, Refresh Post/Retrieve
List, Sync Log Parameters, Refresh Status, About and Exit.

• To start this service through the Service Manager Tray, click on Start Admin Portal Service.

At the time of Admin Management Portal Service start-up, if the service entry is not found in General
Settings of Admin Portal, then this service will self-register itself. When Admin Portal Service URL in Admin
Portal> System Configuration > General Settings is blank then service will self-register itself.

• To configure the settings of Admin Management Portal Service, first stop this service by clicking Stop
Admin Portal Service, and then click Settings. To know more, refer “Settings”.

Matrix COSEC Service User Guide 31

 • To upgrade the version of Admin Management Portal Service, click Version Upgrade.

• To refresh the post of this service or retrieve the list, click Refresh Post/Retrieve List.

• To enable debug logs of the Admin Management Portal Service, click Sync Log Parameters. This is used
for trouble-shooting by the Technical Support Team.

• To refresh the status of this service, click Refresh Status.

• To view the service details, click About.

• To close the Service Manager Tray window, click Exit.

When service is running and Admin database loses connectivity or is unavailable then the service will keep
running for 24 hours by default after which it will stop.

The maximum hours allowed for service is given as the configurable tag in [Link] file from
C:\Program Files (x86)\Matrix\COSEC Admin Portal Service.

Uninstalling/Reinstalling of COSEC Admin Service

To uninstall COSEC Admin Service, click Uninstall.

To reinstall COSEC Admin Service, click Reinstall.

32 Matrix COSEC Service User Guide

Matrix COSEC Service User Guide 33
Settings
To configure the settings of Admin Management Portal Service, first stop this service, then click on Settings from
the Service Manager Tray option.

Admin Portal Service Settings window appears as shown below.

Configure the following parameters:

• IP Address: If your PC is having multiple network connections, the IP Addresses of these networks will be
displayed in the drop down list. Select the desired IP Address.

The IP Address of the first enabled network will be set as the default IP Address for this service.

If none of the network connections are enabled, then IP Address of the running service will get updated to
[Link] - Localhost and the services will continue running.

To restore the IP Address to the desired one, you must first enable the connection from network
connections and then select its IP Address from the drop down list manually.

As the Windows10 PC boots up fast, so services will check and retry for the availability of assigned IP
address before finally moving to [Link]

If more than one network connections are enabled then the first enabled network connections IP Address
will be assigned to all the services on service startup after installation.

34 Matrix COSEC Service User Guide

 If the PC is assigned a DHCP Addressing scheme, then whenever the IP Address changes, the same will
be updated against every service.

Click Refresh IP List to update the list of all network adapters (network connections).

• Master Service Address: Enter the IP Address or URL of the Master Service.

On changing or updating the Master Service Address, connection with the Master Service must be tested.

Click Test Connection to test the connection of Admin Management Portal Service with Master service.

• Port Number: Enter the port number at which the Admin Management Portal Service is accessible.

• Secured Port Number: Enter the port number at which the Admin Management Portal Service is
accessible on the SSL mode.

• Web Access Port Number: Enter the port number of the computer at which COSEC Web can access the
Admin Management Portal Service.

• Secured Web Access Port Number: Enter the port number of the computer at which COSEC Web can
access the Admin Management Portal Service on SSL mode.

• Request Time-Out (Sec): Enter the request time-out duration in seconds for the Admin Management
Portal Service approaching Master Service for connection.

• Response Time-Out (Sec): Enter the response time-out duration in seconds for the Admin Management
Portal Service approaching Master Service for connection.

Matrix COSEC Service User Guide 35

 • Preferred Language: Select the desired language from the provided dropdown list.

The languages listed here will be as per the language files present in the C:\Program Files
(x86)\Matrix\COSEC Master Service\Language Resource.

The default language file provided will be of English language.

Name of the English language file for services will be: SERVICES_EN-US.

Name of the language file differs as per the language. For example, name of the Arabic (Saudi Arabia)
language file for services will be SERVICES_AR-SA.

If you prefer a different language other than the default language file (i.e. English), you can translate this
default language into the desired language with the help of COSEC Multi-Language Utility. To know more,
refer to the Multi-Language Utility User Guide.

Click Save to save the settings.

Service Tray in Multiple User login

When you log into your computer with different user other than Administrator who has installed COSEC; then
service tray will be launched in the new user login as well but tray tool-tip messages and balloon messages will not
be displayed to the new user.

This new user will have the rights to start/stop the service and make changes to the settings of service.

When you exit from the Admin Management Portal Service Tray Application manually then this service will not be
visible in the tray for that particular windows login session. When you log in to windows session again, the service
tray will be launched again.

36 Matrix COSEC Service User Guide

Alert Service

To install the Alert Service make sure you complete the steps mentioned in the pre-requisites and then install the
same.

Alert Service will be active and run only if Master Service is running.

After the installation, if you are upgrading the Alert Service from the Service Tray App you will need to
update the FR libraries manually. To do so,
• Copy the desired FR files from the downloaded package, that is from MxFRSDK >
MxFRSDK_x64_CPU or MxFRSDK_x64_GPU.
• Paste the same into the Alert Service library folder in the setup folder in your local PC.

Pre-requisite for Installation

You must disable the FIPS Algorithm Flag. To do so, follow the steps mentioned below.

FIPS Algorithm Policy Check

To install COSEC Alert Service, the FIPS Algorithm Flag must be disabled.

If you have started installing the Alert Service and if the FIPS Algorithm flag is enabled then following pop
up will appear.

To disable FIPS Algorithm Policy, select Registry Editor (or search regedit) from the start menu of your computer.
Then in the Registry Editor follow this path:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy.

Matrix COSEC Service User Guide 37

Double click on Enabled and the Edit DWORD (32-bit) Value dialog box appears as shown below:

• Enter 0 as the Value data to disable the FIPS Algorithm Policy.

• Now you need to reset the Internet Information Services (IIS) Server. To do so, search Internet
Information Services (IIS) Manager from the start menu of your computer.

38 Matrix COSEC Service User Guide

 • To reset the IIS Server, click Reset under Actions > Manager Server.

Now you can proceed with the installation of the Alert Service.

Matrix COSEC Service User Guide 39

Installing the Alert Service
To install Alert Service, click on application Setup from the COSEC Application setup folder.

Click on Install.

40 Matrix COSEC Service User Guide

Click the check box to accept the Terms and Conditions in the License Agreement and click Next.

The End User License Agreement page will appear when new installation is done.

Select Custom installation option.

Matrix COSEC Service User Guide 41

Custom Installation Options appear as shown below.

Select COSEC Alert Service checkbox. Click Next to install the setup.

The confirmation window appears. Click Install to proceed with the Installation.

The Custom Installation process begins as shown below.

42 Matrix COSEC Service User Guide

After the successful installation of COSEC Alert Service, Installation Complete window appears as shown below.

Click Exit.

We recommend you to enable certain Security Settings after the Installation is done. To do so, make sure you
download and run the Security Configuration Utility.

To download, click [Link]

Matrix COSEC Service User Guide 43

After the installation, you can start the COSEC Alert Service Application by browsing the folder from C:\Program
Files (x86)\Matrix\COSEC Alert Service

When Alert Service starts, Alert Service’s icon will be displayed in the System Tray (Notification area) on the

right side of the taskbar. When Alert Service stops, Alert Service’s icon will be displayed.

Right click on this icon.

Right Click

The options displayed are — Start/Stop Alert Service, Settings, Version Upgrade, FR Using GPU, Sync Log
Parameters, Refresh Status, About and Exit.

• To start this service through the Service Manager Tray, click on Start Alert Service.

• To configure the settings of Alert Service, first stop this service by clicking Stop Alert Service, and then
click Settings. To know more, refer “Settings”

• To upgrade the version of Alert Service, click Version Upgrade.

• To run FR with GPU, you require a graphic card installed in your PC, then click FR with GPU. If the graphic
card is not available, then the system will continue the FR process without GPU.

• To enable debug logs of the Alert Service, click Sync Log Parameters. This is used for trouble-shooting
by the Technical Support Team.

• To refresh the status of this service, click Refresh Status.

• To view the service details, click About.

• To close the Service Manager Tray window, click Exit.

44 Matrix COSEC Service User Guide

 When service is running and Admin database loses connectivity or is unavailable then the service will keep
running for 24 hours by default after which it will stop.

The maximum hours allowed for service is given as the configurable tag in [Link] file from
C:\Program Files (x86)\Matrix\COSEC Alert Service.

The Alert service will send a Refresh request on every date change but will not physically restart the
service.

The Physical restart of services can be done by setting the following flag in [Link] file as True.
<AlertServicePhysicalRestart>false</AlertServicePhysicalRestart>(Default value). This will automatically
trigger physical restart of service on every date change.

Uninstalling/Reinstalling of COSEC Alert Service

To uninstall COSEC Alert Service, click Uninstall.

To reinstall COSEC Alert Service, click Reinstall.

Matrix COSEC Service User Guide 45

Settings
To configure the settings of Alert Service, first stop this service, then click on Settings from the Service Manager
Tray option.

Alert Service Settings window appears as shown below.

Configure the following parameters:

• IP Address: If your PC is having multiple network connections, the IP Addresses of these networks will be
displayed in the drop down list.

Select the desired IP Address.

The IP Address of the first enabled network will be set as the default IP Address for this service.

If none of the network connections are enabled, then IP Address of the running service will get updated to
[Link] - Localhost and the services will continue running.

To restore the IP Address to the desired one, you must first enable the connection from network
connections and then select its IP Address from the drop down list manually.

As the Windows10 PC boots up fast, so services will check and retry for the availability of assigned IP
address before finally moving to [Link]

If more than one network connections are enabled then the first enabled network connections IP Address
will be assigned to all the services on service startup after installation.

46 Matrix COSEC Service User Guide

 If the PC is assigned a DHCP Addressing scheme, then whenever the IP Address changes, the same will
be updated against every service.

Click Refresh IP List to update the list of all network adapters (network connections).

• Master Service Address: Enter the IP Address or URL of the Master Service.

On changing or updating the Master Service Address, connection with the Master Service must be tested.

Click Test Connection to test the connection of Alert Service with Master service.

• Web Access Port Number: Enter the port number of the computer at which COSEC Web can access the
Alert Service.

• Secured Web Access Port Number: Enter the port number of the computer at which COSEC Web can
access the Alert Service on SSL mode.

• Request Time-Out (Sec): Enter the request time-out duration in seconds for the Alert Service
approaching Master Service for connection.

• Response Time-Out (Sec): Enter the response time-out duration in seconds for the Alert Service
approaching Master Service for connection.

• Preferred Language: Select the desired language from the provided dropdown list.

The languages listed here will be as per the language files present in the C:\Program Files
(x86)\Matrix\COSEC Master Service\Language Resource.

Matrix COSEC Service User Guide 47

 The default language file provided will be of English language.

Name of the English language file for services will be: SERVICES_EN-US.

Name of the language file differs as per the language. For example, name of the Arabic (Saudi Arabia)
language file for services will be SERVICES_AR-SA.

If you prefer a different language other than the default language file (i.e. English), you can translate this
default language into the desired language with the help of COSEC Multi-Language Utility. To know more,
refer to the Multi-Language Utility User Guide.

Click Save to save the settings.

Service Tray in Multiple User login

When you log into your computer with different user other than Administrator who has installed COSEC; then
service tray will be launched in the new user login as well but tray tool-tip messages and balloon messages will not
be displayed to the new user.

This new user will have the rights to start/stop the service and make changes to the settings of service.

When you exit from the Alert Service Tray Application manually then this service will not be visible in the tray for
that particular windows login session. When you log in to windows session again, the service tray will be launched
again.

48 Matrix COSEC Service User Guide

Enroll Service

To install the Enroll Service make sure you complete the steps mentioned in the pre-requisites and then install the
same.

Enroll Service will be active and run only if Master Service is running.

After the installation, if you are upgrading the Enroll Service from the Service Tray App you will need to
update the FR libraries manually. To do so,
• Copy the desired FR files from the downloaded package, that is from MxFRSDK >
MxFRSDK_x64_CPU or MxFRSDK_x64_GPU.
• Paste the same into the Enroll Service library folder in the setup folder in your local PC.

Pre-requisite for Installation

You must disable the FIPS Algorithm Flag. To do so, follow the steps mentioned below.

FIPS Algorithm Policy Check

To install COSEC Enroll Service, the FIPS Algorithm Flag must be disabled.

If you have started installing the Enroll Service and if the FIPS Algorithm flag is enabled then following pop
up will appear.

To disable FIPS Algorithm Policy, select Registry Editor (or search regedit) from the start menu of your computer.
Then in the Registry Editor follow this path:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy.

Matrix COSEC Service User Guide 49

Double click on Enabled and the Edit DWORD (32-bit) Value dialog box appears as shown below:

• Enter 0 as the Value data to disable the FIPS Algorithm Policy.

• Now you need to reset the Internet Information Services (IIS) Server. To do so, search Internet
Information Services (IIS) Manager from the start menu of your computer.

50 Matrix COSEC Service User Guide

 • To reset the IIS Server, click Reset under Actions > Manager Server.

Now you can proceed with the installation of the Enroll Service.

Matrix COSEC Service User Guide 51

Installing the Enroll Service
To install Enroll Service, click on application Setup from the COSEC Application setup folder.

Click on Install.

52 Matrix COSEC Service User Guide

Click the check box to accept the Terms and Conditions in the License Agreement and click Next.

The End User License Agreement page will appear when new installation is done.

Select Custom installation option.

Matrix COSEC Service User Guide 53

Custom Installation Options appears as shown below.

Select COSEC Enroll Service checkbox. Click Next to install the setup.

The confirmation window appears. Click Install to proceed with the Installation.

The Custom Installation process begins as shown below.

54 Matrix COSEC Service User Guide

After the successful installation of COSEC Enroll Service, Installation Complete window appears as shown below.

Click Exit.

We recommend you to enable certain Security Settings after the Installation is done. To do so, make sure you
download and run the Security Configuration Utility.

To download, click [Link]

Matrix COSEC Service User Guide 55

After the installation, you can start the COSEC Enroll Service Application by browsing the folder from C:\Program
Files (x86)\Matrix\COSEC Enroll Service

When Enroll Service starts, Enroll Service’s icon will be displayed in the System Tray (Notification area) on the

right side of the taskbar. When Enroll Service stops, Enroll Service’s icon will be displayed.

Right click on this icon.

Right Click

The options displayed are — Start/Stop Enroll Service, Settings, Version Upgrade, Sync Log Parameters, Refresh
Status, About and Exit.

• To start this service through the Service Manager Tray, click on Start Enroll Service.

• To configure the settings of Enroll Service, first stop this service by clicking Stop Enroll Service, and then
click Settings. To know more, refer “Settings”

• To upgrade the version of Enroll Service, click Version Upgrade.

• To enable debug logs of the Enroll Service, click Sync Log Parameters. This is used for trouble-shooting
by the Technical Support Team.

• To refresh the status of this service, click Refresh Status.

56 Matrix COSEC Service User Guide

 • To view the service details, click About.

• To close the Service Manager Tray window, click Exit.

When service is running and Admin database loses connectivity or is unavailable then the service will keep
running for 24 hours by default after which it will stop.

The maximum hours allowed for service is given as the configurable tag in [Link] file from
C:\Program Files (x86)\Matrix\COSEC Enroll Service.

Uninstalling/Reinstalling of COSEC Enroll Service

To uninstall COSEC Enroll Service, then click Uninstall.

To reinstall COSEC Enroll Service, then click Reinstall.

Matrix COSEC Service User Guide 57

Settings
To configure the settings of Enroll Service, first stop this service, then click on Settings from the Service Manager
Tray option.

Enroll Service Settings window appears as shown below.

Configure the following parameters:

• IP Address: If your PC is having multiple network connections, the IP Addresses of these networks will be
displayed in the drop down list. Select the desired IP Address.

The IP Address of the first enabled network will be set as the default IP Address for this service.

If none of the network connections are enabled, then IP Address of the running service will get updated to
[Link] - Localhost and the services will continue running.

To restore the IP Address to the desired one, you must first enable the connection from network
connections and then select its IP Address from the drop down list manually.

As the Windows10 PC boots up fast, so services will check and retry for the availability of assigned IP
address before finally moving to [Link]

If more than one network connections are enabled then the first enabled network connections IP Address
will be assigned to all the services on service startup after installation.

If the PC is assigned a DHCP Addressing scheme, then whenever the IP Address changes, the same will
be updated against every service.

Click Refresh IP List to update the list of all network adapters (network connections).

58 Matrix COSEC Service User Guide

 • Master Service Address: Enter the IP Address or URL of the Master Service.

On changing or updating the Master Service Address, connection with the Master Service must be tested.

Click Test Connection to test the connection of Enroll Service with Master service.

• Port Number: Enter the port number at which the Enroll Service is accessible.

• Secured Port Number: Enter the port number at which the Enroll Service is accessible on the SSL mode.

• Request Time-Out (Sec): Enter the request time-out duration in seconds for the Enroll Service
approaching Master Service for connection.

• Response Time-Out (Sec): Enter the response time-out duration in seconds for the Enroll Service
approaching Master Service for connection.

• Preferred Language: Select the desired language from the provided dropdown list.

The languages listed here will be as per the language files present in the C:\Program Files
(x86)\Matrix\COSEC Master Service\Language Resource.

Matrix COSEC Service User Guide 59

 The default language file provided will be of English language.

Name of the English language file for services will be: SERVICES_EN-US.

Name of the language file differs as per the language. For example, name of the Arabic (Saudi Arabia)
language file for services will be SERVICES_AR-SA.

If you prefer a different language other than the default language file (i.e. English), you can translate this
default language into the desired language with the help of COSEC Multi-Language Utility. To know more,
refer to the Multi-Language Utility User Guide.

Click Save to save the settings.

Service Tray in Multiple User login

When you log into your computer with different user other than Administrator who has installed COSEC; then
service tray will be launched in the new user login as well but tray tool-tip messages and balloon messages will not
be displayed to the new user.

This new user will have the rights to start/stop the service and make changes to the settings of service.

When you exit from the Enroll Service Tray Application manually then this service will not be visible in the tray for
that particular windows login session. When you log in to windows session again, the service tray will be launched
again.

60 Matrix COSEC Service User Guide

Visitor Management Service

To install the Visitor Management Service make sure you complete the steps mentioned in the pre-requisites and
then install the same.

Visitor Service will be active and run only if Master Service is running.

After the installation, if you are upgrading the Visitor Management Service from the Service Tray App you
will need to update the FR libraries manually. To do so,
• Copy the desired FR files from the downloaded package, that is from MxFRSDK >
MxFRSDK_x64_CPU or MxFRSDK_x64_GPU.
• Paste the same into the Visitor Management Service library folder in the setup folder in your local
PC.

Pre-requisite for Installation

You must disable the FIPS Algorithm Flag. To do so, follow the steps mentioned below.

FIPS Algorithm Policy Check

To install COSEC Visitor Management Service, the FIPS Algorithm Flag must be disabled.

If you have started installing the Visitor Management Service and if the FIPS Algorithm flag is enabled then
following pop up will appear.

To disable FIPS Algorithm Policy, select Registry Editor (or search regedit) from the start menu of your computer.
Then in the Registry Editor follow this path:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy.

Matrix COSEC Service User Guide 61

Double click on Enabled and the Edit DWORD (32-bit) Value dialog box appears as shown below:

• Enter 0 as the Value data to disable the FIPS Algorithm Policy.

• Now you need to reset the Internet Information Services (IIS) Server. To do so, search Internet
Information Services (IIS) Manager from the start menu of your computer.

62 Matrix COSEC Service User Guide

 • To reset the IIS Server, click Reset under Actions > Manager Server.

Now you can proceed with the installation of the Visitor Service.

Installing the Visitor Management Service

To install Visitor Management Service, click on application Setup from the COSEC Application setup folder.

Click on Install.

Matrix COSEC Service User Guide 63

Click the check box to accept the Terms and Conditions in the License Agreement and click Next.

The End User License Agreement page will appear when new installation is done.

Select Custom installation option.

64 Matrix COSEC Service User Guide

Custom Installation Options appears as shown below.

Select COSEC Visitor Management Service checkbox. Click Next to install the setup.

The confirmation window appears. Click Install to proceed with the Installation.

The Custom Installation process begins as shown below.

Matrix COSEC Service User Guide 65

After the successful installation of COSEC Visitor Management Service, Installation Complete window appears as
shown below.

Click Exit.

We recommend you to enable certain Security Settings after the Installation is done. To do so, make sure you
download and run the Security Configuration Utility.

To download, click [Link]

66 Matrix COSEC Service User Guide

After the installation, you can start the COSEC Visitor Service Application by browsing the folder from C:\Program
Files (x86)\Matrix\COSEC Visitor Service

When Visitor Service starts, VMS Service’s icon will be displayed in the System Tray (Notification area) on the
right side of the taskbar. When Visitor Service stops, VMS Service’s icon will be displayed.

Right click on this icon.

Right Click

The options displayed are — Start/Stop Visitor Service, Settings, Version Upgrade, Sync Log Parameters, Refresh
Status, About and Exit.

• To start this service through the Service Manager Tray, click on Start Visitor Service.

• To configure the settings of Visitor Management Service, first stop this service by clicking Stop Visitor
Service, and then click Settings. To know more, refer “Settings”.

• To upgrade the version of Visitor Service, click Version Upgrade.

• To enable the debug logs of the Visitor Service, click Sync Log Parameters. This is used for trouble-
shooting by the Technical Support Team.

• To refresh the status of this service, click Refresh Status.

• To view the service details, click About.

• To close the Service Manager Tray window, click Exit.

Matrix COSEC Service User Guide 67

 When service is running and Admin database loses connectivity or is unavailable then the service will keep
running for 24 hours by default after which it will stop.

The maximum hours allowed for service is given as the configurable tag in [Link] file from
C:\Program Files (x86)\Matrix\COSEC Visitor Service.

Uninstalling/Reinstalling of COSEC Visitor Service

To uninstall COSEC Visitor Service, then click Uninstall.

To reinstall COSEC Visitor Service, then click Reinstall.

68 Matrix COSEC Service User Guide

Settings
To configure the settings of Visitor Management Service, first stop this service, then click on Settings from the
Service Manager Tray option.

Visitor Service Settings window appears as shown below.

Configure the following parameters:

• IP Address: If your PC is having multiple network connections, the IP Addresses of these networks will be
displayed in the drop down list. Select the desired IP Address.

The IP Address of the first enabled network will be set as the default IP Address for this service.

If none of the network connections are enabled, then IP Address of the running service will get updated to
[Link] - Localhost and the services will continue running.

To restore the IP Address to the desired one, you must first enable the connection from network
connections and then select its IP Address from the drop down list manually.

As the Windows10 PC boots up fast, so services will check and retry for the availability of assigned IP
address before finally moving to [Link]

If more than one network connections are enabled then the first enabled network connections IP Address
will be assigned to all the services on service startup after installation.

If the PC is assigned a DHCP Addressing scheme, then whenever the IP Address changes, the same will
be updated against every service.

Matrix COSEC Service User Guide 69

 Click Refresh IP List to update the list of all network adapters (network connections).

• Master Service Address: Enter the IP Address or URL of the Master Service.

On changing or updating the Master Service Address, connection with the Master Service must be tested.

Click Test Connection to test the connection of Visitor Service with Master service.

• Port Number: This shows the port number at which the Visitor Service is accessible.

• Secured Port Number: This shows the port number at which the Visitor Service is accessible on SSL
mode.

• Request Time-Out (Sec): Enter the request time-out duration in seconds for the Visitor Service
approaching Master Service for connection.

• Response Time-Out (Sec): Enter the response time-out duration in seconds for the Visitor Service
approaching Master Service for connection.

• Preferred Language: Select the desired language from the provided dropdown list.

The languages listed here will be as per the language files present in the C:\Program Files
(x86)\Matrix\COSEC Master Service\Language Resource.

70 Matrix COSEC Service User Guide

 The default language file provided will be of English language.

Name of the English language file for services will be: SERVICES_EN-US.

Name of the language file differs as per the language. For example, name of the Arabic (Saudi Arabia)
language file for services will be SERVICES_AR-SA.

If you prefer a different language other than the default language file (i.e. English), you can translate this
default language into the desired language with the help of COSEC Multi-Language Utility. To know more,
refer to the Multi-Language Utility User Guide.

Click Save to save the settings.

Service Tray in Multiple User login

When you log into your computer with different user other than Administrator who has installed COSEC; then
service tray will be launched in the new user login as well but tray tool-tip messages and balloon messages will not
be displayed to the new user.

This new user will have the rights to start/stop the service and make changes to the settings of service.

When you exit from the Visitor Service Tray Application manually then this service will not be visible in the tray for
that particular windows login session. When you log in to windows session again, the service tray will be launched
again.

Matrix COSEC Service User Guide 71

Identification Service

To install the Identification Service make sure you complete the steps mentioned in the pre-requites and then install
the same.

Identification Service will be active and run only if Master and Enroll Services are running.

If you have multiple Identification Services and you wish to make any one function as Centralized Service, you must
configure the same in COSEC Admin > License and Service. For more details refer Admin Management Portal
User Manual.

Centralized IDS is required for Group FR (Mark Group Attendance), Unidentified Face Enrollment, Mark Group
Attendance and Face Enrollment via Web features to work.

After the installation, if you are upgrading the Identification Service from the Service Tray App you will need
to update the FR libraries manually. To do so,
• Copy the desired FR files from the downloaded package, that is from MxFRSDK >
MxFRSDK_x64_CPU or MxFRSDK_x64_GPU.
• Paste the same into the Identification Service library folder in the setup folder in your local PC.

Pre-requisite for Installation

You must disable the FIPS Algorithm Flag. To do so, follow the steps mentioned below.

FIPS Algorithm Policy Check

To install COSEC Visitor Management Service, the FIPS Algorithm Flag must be disabled.

If you have started installing the Visitor Management Service and if the FIPS Algorithm flag is enabled then
following pop up will appear.

To disable FIPS Algorithm Policy, select Registry Editor (or search regedit) from the start menu of your computer.
Then in the Registry Editor follow this path:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy.

72 Matrix COSEC Service User Guide

Double click on Enabled and the Edit DWORD (32-bit) Value dialog box appears as shown below:

• Enter 0 as the Value data to disable the FIPS Algorithm Policy.

• Now you need to reset the Internet Information Services (IIS) Server. To do so, search Internet
Information Services (IIS) Manager from the start menu of your computer.

Matrix COSEC Service User Guide 73

 • To reset the IIS Server, click Reset under Actions > Manager Server.

Now you can proceed with the installation of the Identification Service.

Installing the Identification Service

To install Identification Service, click on application Setup from the COSEC Application setup folder.

Click on Install.

74 Matrix COSEC Service User Guide

Click the check box to accept the Terms and Conditions in the License Agreement and click Next.

The End User License Agreement page will appear when new installation is done.

Select Custom installation option.

Matrix COSEC Service User Guide 75

Custom Installation Options appear as shown below.

Select COSEC Identification Service checkbox. Click Next to install the setup.

The confirmation window appears. Click Install to proceed with the Installation.

The Custom Installation process begins as shown below.

76 Matrix COSEC Service User Guide

After the successful installation of COSEC Identification Service, Installation Complete window appears as shown
below.

Click Exit.

We recommend you to enable certain Security Settings after the Installation is done. To do so, make sure you
download and run the Security Configuration Utility.

To download, click [Link]

Matrix COSEC Service User Guide 77

After the installation, you can start the COSEC Identification Service Application by browsing the folder from
C:\Program Files (x86)\Matrix\COSEC Identification Service

When Identification Service starts, Identification Service’s icon will be displayed in the System Tray

(Notification area) on the right side of the taskbar. When Identification Service stops, Identification Service’s
icon will be displayed.

Right click on this icon.

Right Click

The options displayed are — Start and Stop Identification Service, Restart Identification Server, Settings, Advance
Settings, Master Server Settings, FR Using GPU, Version Up-To Date, Refresh Status, About and Exit.

• To start this service through the Service Manager Tray, click on Start Identification Service.

• To configure the settings of Identification Service, first stop this service by clicking Stop Identification
Service, and then click Settings. To know more, refer “Settings”.

• To restart this service, click Restart Identification Service.

• To configure the settings of logs and tenants in the Identification Service, click Advance [Link] know
more, refer “Advance Settings”

• To configure the settings of Master Service, first stop the Identification Service, then click Master Service
Settings. To know more, refer “Master Service Settings”.

• To run FR with GPU, you require a graphic card installed in your PC, then click FR with GPU. If the graphic
card is not available, then the system will continue the FR process without GPU.

• To upgrade the version of Identification Service, click Version Up-To-Date.

• To enable the debug logs of the Identification Service, click Sync Log Parameters. This is used for
trouble-shooting by the Technical Support Team.

• To refresh the status of this service, click Refresh Status.

78 Matrix COSEC Service User Guide

 • To view the service details, click About.

• To close the Service Manager Tray window, click Exit.

When service is running and Admin database loses connectivity or is unavailable then the service will keep
running for 24 hours by default after which it will stop.

The maximum hours allowed for service is given as the configurable tag in [Link] file from
C:\Program Files (x86)\Matrix\COSEC Identification Service.

Uninstalling/Reinstalling of COSEC Identification Service

To uninstall COSEC Identification Service, click Uninstall.
To reinstall COSEC Identification Service, click Reinstall.

Matrix COSEC Service User Guide 79

Settings
To configure the settings of Identification Service, first stop this service, then click on Settings from the Service
Manager Tray option.

Login page appears.

• Enter the Login ID and Password same as configured in the COSEC Web.

• Click OK.

Identification Service’s Settings window appears as shown below.

Configure the following parameters:

• MAC Address: It displays the MAC address of the system corresponding to the IP address selected from
the Tenant Settings screen.

80 Matrix COSEC Service User Guide

 • Enable Secure Communication: Select this checkbox to enable secure communication with the COSEC
database.

• Upload SSL Certificate (.pfx): For secured communication, SSL Certificate is to be uploaded.

• Password: Enter the password for accessing SSL Certificate file.

• Local Template Storage (SQL Server): Select this checkbox to allow the template storage in the local
database for the retention of stored templates when the service gets restarted.

• Database Server and Database Name: Enter the server address of the database and its name.

The Database Server name should be specified using the following syntax:
Server IP Address\instance name of SQL Server.

E.g. [Link]\sqlexpress. Here, IP Address is of the system on which the Database Server is
installed and sqlexpress is the instance name given to the SQL Server.

• Authentication: Select the desired authentication mode — SQL Server Authentication or Windows
Authentication.

• Username and Password: Enter the user name and the password of the database.

Click Test Connection to test the connection of Identification Service with the database.

• Preferred Language: It displays the language selected for the COSEC Web for a specific System
Account User.

Click Save to save the settings or click Cancel to discard.

Matrix COSEC Service User Guide 81

Advance Settings
In order to configure the settings of logs and tenants in the Identification Service, click Advance Settings from the
Service Manager Tray [Link] Identification Server Advance Settings page appears as below:

Before you start the configurations, you can check if your PC is compatible and the required pre-requisites for the
installation of the Identification Server are fulfilled.

To check the compatibility,

• In the System Analyzer section, click Run Analysis.

82 Matrix COSEC Service User Guide

 After the process completes, it displays a table with the three columns Feature, Value and Remarks.

Value mentions the current systems details for each Feature and the Remark column displays what is
required for the IDS to function.

If all Values are as per the Remarks the IDS will be functional. If not you need to update the system as per
the Remarks.

Matrix COSEC Service User Guide 83

Now, you can continue with the configuration, the screen displays the following tabs:

• “Log Settings”
• “Start up Logs”
• “IDS Basic Settings”
• “Tenant Settings”
• “Tenant Status”

Log Settings

Click the Log Settings tab to enable logs of the IDS Service.

Select the check box of the desired option — Information, DEBUG.

Click Send and the respective logs will be stored in the COSEC Identification Server in the Logs folder. These logs
can be used for troubleshooting issues related to IDS by the Support Team.

If in case you restart the Identification Service, the configured log settings will be [Link] need to
configure it again.

Start up Logs

Click the Start up Logs tab if you desire viewing the previous start-up logs of the identification [Link] Start up
logs page appears as below:

84 Matrix COSEC Service User Guide

If you stop and then start the IDS, the previous logs will the replaced with the current logs.

Click Reload , to refresh the logs on the page.

In the event, when user stops IDS and starts immediately, logs may not be displayed because, before IDS
could complete its stopping task, the start command was executed in that case the user will have to reload
logs after some time.

IDS Basic Settings

Click the IDS Basic Settings tab. in order to configure the basic settings of the Identification Service. The page
appears as below:

Configure the parameters:

• Minimum Face Size: Specify the minimum percentage value of face mandatory in the frame, for the face
to be detected.

Matrix COSEC Service User Guide 85

 • Threshold for Face Detection: Specify the desired threshold value in percentage to detect a face.

• Template Sync Interval: Specify the desired time after which the Identification Service will request the
Enroll Service to sync the face template.

Tenant Settings

Click Tenant Settings tab, to configure the parameters of the tenant. The Tenant Settings page appears as shown
below.

Configure the parameters:

• Debug Device ID(MID): You can select the desired device/s from which you intend to get logs as well as
face images.

From the dropdown list:

• Click All if you desire logs from all the devices.
• Click Selected if you desire logs from a specific device. Enter the Device ID in the text box.

To debug multiple devices make sure you specify Device ID as comma-separated values. For example, if
you desire logs/image templates of three devices, that is, 15, 05, 44 then select Selected as the Debug
Device ID (MID) option and in the text box enter the values as 15, 5, 44.

• Image Debug: Select the checkbox to enable image debugging.

• Image Debug Path: If you have enabled the Image Debug checkbox, mention the path where you wish to

store the images. Click on the icon and a pop up appears, browse and select the respective

[Link] OK.

86 Matrix COSEC Service User Guide

 • Image Debug Count: Specify the desired number of images you wish to store in the folder on the above
mentioned path.

• Save Image Type: Select the image type from the drop down list.

• Select Face only if you desire saving only images with face.
• Select All if you desire saving all images, that is, with or without face.

Click Save to save the configured parameters.

Tenant Status

Click the Tenant Status tab in order to configure the type of tenant status. The Tenant Status page appears as
shown below:

• Type: From the drop down list select the desired type of tenant status —Face, Palm or FP.

Matrix COSEC Service User Guide 87

 • Click Load. According to the Type selected the information regarding the tenant will be displayed. The
following screen appears.

88 Matrix COSEC Service User Guide

Master Service Settings

Configure the following parameters of Master Service:

• Tenant ID: Enter the COSEC Tenant ID.

• Master Service Address: Enter the IP Address or URL of the Master Service.

• IP Address: If your PC is having multiple network connections, the IP Addresses of these networks will be
displayed in the drop down list. Select the desired IP Address.

The IP Address of the first enabled network will be set as the default IP Address for this service.

If none of the network connections are enabled, then IP Address of the running service will get updated to
[Link] - Localhost and the services will continue running.

To restore the IP Address to the desired one, you must first enable the connection from network
connections and then select its IP Address from the drop down list manually.

As the Windows10 PC boots up fast, so services will check and retry for the availability of assigned IP
address before finally moving to [Link]

If more than one network connections are enabled then the first enabled network connections IP Address
will be assigned to all the services on service startup after installation.

If the PC is assigned a DHCP Addressing scheme, then whenever the IP Address changes, the same will
be updated against every service.

Click Refresh IP List to update the list of all network adapters (network connections).

• Login ID and Password: Enter the Login ID and Password same as configured in the COSEC Web.

Click Save to save the settings.

Matrix COSEC Service User Guide 89

Service Tray in Multiple User login
When you log into your computer with different user other than Administrator who has installed COSEC; then
service tray will be launched in the new user login as well but tray tool-tip messages and balloon messages will not
be displayed to the new user.

This new user will have the rights to start/stop the service and make changes to the settings of service.

When you exit from the Identification Service Tray Application manually then this service will not be visible in the
tray for that particular windows login session. When you log in to windows session again, the service tray will be
launched again.

90 Matrix COSEC Service User Guide

SECURITY SOLUTIONS

MATRIX COMSEC

Head Office:
394-GIDC, Makarpura, Vadodara - 390010, India.
Ph: (+91)18002587747
E-mail: [Link]@[Link]

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