RAMESH ARYA
Front Office Manager
[Link] +91 85277 99480
[Link]@[Link] DOB- 23rd March 1990
Village & P.O. Naubara, Distt-Almora,Uttrakhand 263660 Indian
About Me
Dedicated and detail-oriented front Desk Personal with 11 years of experience. Outgoing
and self-driven Front Desk Manager skilled at providing excellent customer service,
managing all areas of Front Office department, and training and supervising new staff.
Offers well-developed communication skills and great time management skills.
Education Background
Govt. Institute of Hotel Managment Almora,Uttrakhand
Bachelors in Hotel Management & Catering Technology
Completed in 2013
Jawahar Navodaya Vidyalaya Rudarpur , Uttarakhand
12th with Commerce Stream
Completed in 2008
Jawahar Navodaya Vidyalaya Tarikhet , Almora, Uttarakhand
10th (Highschool)
Completed in 2006
Professional Experience
Windsor Heights | Front Office Manager
Oct,2024 – May,2025 Gurgaon, Haryana , India
Key Responsibilities:
Staff Management: Training, supervising, and scheduling front desk staff, including
receptionists, concierge, and bell staff.
Guest Services: Managing guest check-in and check-out, handling reservations, and
providing excellent customer service.
Operational Efficiency: Overseeing front desk operations, ensuring smooth workflows, and
maintaining a tidy and organized front desk area.
Record Keeping: Maintaining accurate records of guest interactions, payments, and reports.
Coordination: Collaborating with other departments like housekeeping and maintenance to
ensure seamless operations.
Policy Enforcement: Ensuring compliance with hotel/office policies and safety regulations.
Revenue Management: Implementing strategies to maximize revenue, such as optimizing
room rates and occupancy.
Training and Development: Providing ongoing coaching and feedback to front desk staff.
Budget Management: Managing the front office budget and ensuring cost-effectiveness.
Kargi Food Court | Restaurant | Startup
May,2023 - Oct,2024 Dehradun, Uttrakhand , India
Key Responsibilities:
Overseeing the employees who work in the restaurant
Maintaining inventory ,Planning and managing daily operations
Hiring employees & Managing the budget of the facility.
Ensuring that the staff meets all food safety and health regulations.
Handling payroll
Approving the restaurant's menu
Interacting with the guests & Requesting feedback from guests
Golden Tulip | Duty Manager
June,2022 – March,2023 Hari nagar, New Delhi , India
Key Responsibilities:
Managed office operations,ensuring adherence to hotel standard and policies while and training staff.
Maintained a high-quality service environment, consistently exceeding guest expectations.
Acted as the primary point of contact for guest complaints, resolving issues promptly and effectively.
Communicated daily activities, VIP arrivals, and special requests to staff to ensure seamless service.
Oversaw guest check-in and check-out processes, ensuring all special requests were fulfilled.
Managed for front desk staff,optimizing labor costs while maintaining service quality.
Scheduling for Front office staff and Collaborated with housekeeping and management to enhance guest
services and improve operational efficiency.
Kalptaru Education | Coching & Consultancy | Startup
Oct, 2020 - June,2022 Dwarka Sec-7, New Delhi , India
Provide regular and distanced classes for X & XII classes from NIOS/CBSECBSE
Provide Regular and distance courses forBA ,[Link] ,BSc , BBA ,BCA , M.A , [Link] ,MBA , MCA
Deals in UGC ,DEB approved universities
Fortune Select Global by ITC | Duty Manager
March, 2014 – April, 2020 Gurgaon, Haryana , India
Joined the ITC Fortune Select Global on March, 2014 as Guest service Associate.
Promoted to Front Office Supervisor on April ,2015.
Promoted to Front office Executive on April ,2017.
Promoted to Duty Manager on April ,2019.
Key responsibilities:
Accountable for performing administrative tasks to ensure smooth operations, like managing
phone calls, responding to emails, greeting guests courteously.
scheduling appointments, organising files and maintaining officesupplies.
Skills Technical skills Languages
Observation
Working Knowledge of IDS PMS English (Fluent)
Multi-tasking
Working Knowledge of Hotel Channel Hindi (Fluent)
Public Relations
manager.
Teamwork
Microsoft Word, PowerPoint, Excel
Time Management
Social Media handling.
Leadership
Effective Communication
