Scribd
Upload
39 views2 pages

Business Analyst Resume

Shekhar is a detail-oriented professional with over 2 years of experience in operations and customer service, seeking a transition to a Business Analyst or backend data role. He possesses skills in Excel, SQL, and Power BI, and has a strong background in data analysis and customer interactions. His education includes a Bachelor of Computer Applications and certifications in Power BI, Excel, and SQL.

Uploaded by

Shekhar Panwar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
39 views2 pages

Business Analyst Resume

Shekhar is a detail-oriented professional with over 2 years of experience in operations and customer service, seeking a transition to a Business Analyst or backend data role. He possesses skills in Excel, SQL, and Power BI, and has a strong background in data analysis and customer interactions. His education includes a Bachelor of Computer Applications and certifications in Power BI, Excel, and SQL.

Uploaded by

Shekhar Panwar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Shekhar

City, State | Phone Number | Email Address | LinkedIn URL

Career Objective
Detail-oriented and analytical professional with over 2 years of experience in operations and
customer service, seeking to transition into a Business Analyst or backend data role. Skilled in
Excel, SQL, and Power BI, with strong communication abilities and a fast typing speed (45 WPM).
Eager to contribute analytical and problem-solving skills to drive data-backed decisions.

Professional Experience
Customer Care Executive – Conneqt Business Solution.

Location | Jan 2023 – Mar 2024

- Handled customer interactions, queries, and escalations effectively.


- Analyzed daily reports to identify trends in customer issues.
- Maintained data in internal systems using Excel and CRM tools.
- Coordinated with backend teams for service fulfillment and follow-up.
Key Tools: Excel, CRM, Basic SQL

Executive Operations – Just Dial Ltd.

Location | Jan 2022 – Dec 2022

- Managed backend operations including data updates, listings, and report generation.
- Worked with Excel for customer data tracking and performance reporting.
- Assisted the analytics team with basic data retrieval and cleanup using SQL queries.
- Supported in streamlining daily operations, reducing manual efforts by 20%.
Key Tools: Advanced Excel, SQL, Google Sheets

Skills
- Data Analysis: Excel (Pivot Tables, VLOOKUP, Charts), Power BI (Dashboards)
- Database: SQL (Joins, Filters, Aggregate Functions)
- Tools: MS Office, Power BI, Google Sheets, CRM Systems
- Typing Speed: 45 WPM
- Communication: Fluent in English & Hindi

Education
Bachelor of Computer Applications (BCA)
CCSU, Meerut | 2018 – 2021
Master of Computer Applications (MCA) – Dropped Out (2nd Year)
G.L Bajaj (Greater Noida) | 2021 – 2023

Certifications
- Power BI Basics – Microsoft Learn
- Excel for Business – Coursera
- Introduction to SQL – Khan Academy

Projects
Sales Dashboard using Power BI
- Used mock sales data to create interactive reports with slicers and KPIs.

Customer Feedback Analysis using Excel + SQL


- Imported and cleaned raw data, created summary tables and charts to identify common issues.

You might also like