Demonstration Script for Table Service Sequence

Trainer:

Food Attendant: “Good morning mam/sir, Welcome to (Name of restaurant).

Guest: “Good morning.
Food Attendant: “Do you have a table reservation mam/sir?”
Guest: IF Yes:
FA: May I know your name, please?
Guest: I am (give your name)
FA: Okay mam/sir let me check your name in our reservation list.
(check the list of reservations and find the table number of the guest).
Okay mam/sir we confirm your reservation under the name of (state again
The name of the guest) we prepare a very nice table for you, this way please.”
Guest: If No:
FA: May I suggest a table for you mam/sir, which will you prefer mam/sir smoking area, non-
smoking area or viewing the garden?
Guest: (Non-smoking Area)
FA: This way please (with an outreached hand), is this table all right with you mam/sir?
Guest: Yes
FA: Ok, please have a seat.
Guest: Thank you
FA: (presenting the beverage list, standing on the right side of the guest)
By the way mam/sir, I am (state your name) your food attendant for today, I
Present to you our beverage list for your beverage selection.
Guest: Thank you
FA: May I unfold the table napkin and place it on your lap mam/sir? (wait until the guest responds)
Guest: Sure, thank you
FA: (unfolding the table napkin) Excuse me, mam/sir, I’ll be back to serve your water.

FA: (serving water) Excuse me mam/sir, here is your iced cold water.
Guest: Thank you.
FA: I’ll be back to take your beverage order.
Guest: Okay

FA: (taking the beverage order) Excuse me, mam/sir, if you are now ready may I take your
beverage order now, if not may I suggest some items for your own selection?
Guest: Okay, suggest.

(For suggesting items)

FA: for your aperitif drinks mam/sir, would you like to try our best seller of the week,
(name of the drinks and their description). And for your refreshing drink, our bartender prepares
something special that will make you feel relieved from thirst. It’s (name of the drink
and description). Would you like to try all that I have mentioned mam/sir? May I take your order now?
Guest: (It depends on guest preference) Okay I would like to try the refreshing drink .
FA: (repeating the order) Okay mam/sir, may I repeat your order if got it right, you order (mentioned
the name of drink) Am I right mam/sir?
Guest: Okay.
FA: Excuse me, mam/sir, I’ll be right back to serve your bread and butter, your drinks will be served after 3
mins, is it okay with you mam/sir? May I take the menu mam/sir?
Guest: Yes.

FA: (serving bread and butter) Excuse me mam/sir, here is your bread and butter, by the way, mam/sir,
what would you prefer plain bread or Spanish bread? How about the butter mam/sir, how would you
like me to serve it, spread it on top of the bread, or place it beside your bread?
Guest: Spread on top of the bread, pls.
FA: Okay mam/sir (spreading butter on the top of the bread) enjoy your bread and butter mam, I’ll be back
to serve your drinks.
Guest: Okay, thank you

FA: (serving drinks) Excuse me, mam, here is your drink order, your refreshing drink the
Enjoy your drinks mam/sir, I’ll be back to present the menu, excuse me.
Guest: Okay.
FA: (present the menu at the right side of the guest) Excuse me, mam/sir, May I present to you the menu
for your food selection? Take time to select your order, I’ll be back to take your order mam/sir, excuse
me.
Guest: Okay.
FA: (taking food order, bring ball pen and order slip standing at the left side) Excuse me, mam/sir, if you
are now ready, may I take your order now, if not may I suggest some items for your own selection?

(If the guest wants to suggest mention the ff.)

FA: Okay mam/sir would you like to try our chef special for the day,
for the appetizer, we have (mention the name of the dish and description)
for your soup mam/sir, would you like to try our hot steaming soup the ,
how about salad mam/sir, we have fresh and nutritious with thousand island dressing,
for your main course mam/sir, would you like to have something light such as (white meat)
(if you want to offer heavy meat) would you like to have a heavy meal such as (red meat)?
How about your wine mam/sir, since you order (red meat- red wine, white meat- white wine) It is best
to complement your order main course, It’s Two ocean red wine, originated in Australia, vintage year
1945 with 27% prof of alcohol. (Explain the wine: label, origin, vintage year) and
for your dessert mam/sir, would you like to try our creamy and tasty (name and description
of the dessert) it is specially made by our pastry chef, and it is the most sellable out of all desserts here.
Would you like to order what I have mentioned mam/sir?
Guest: (depends on the guest’s preferences)
FA: Okay mam/sir, may I repeat your order, you’ve ordered 1 (mention all the orders of the guest
starting from quantity including all special instructions). Have I taken your order correctly mam/sir?
Guest: Yes.
FA: Okay mam, I’ll be back to adjust your table set-up. Your First course will be serve after 10 mins. Is it okay
with you ma/sir? May I take the menu mam/sir, excuse me.
Guest: Okay
FA: (completing the set up base on the order of the guest) Excuse me mam/sir, may I complete the
table set up and remove the unnecessary utensils on your table.

Guest: Okay
FA: (serving of food) excuse me mam/sir, here is your (mention the name of the food). Enjoy
your appetizer mam/sir.
Guest: Thank you.
FA: Excuse me mam/sir are you done with your food? May I remove the soiled plates?
Guest: Yes.
FA: Your soup will be serve next, excuse me.
Guest: okay.
FA: Excuse me mam, here is your (mention the name of the food) Enjoy your soup mam.
FA: Excuse me mam. Are you done with your food, May I remove the soiled plates? How about your bread
mam/sir, are you done with your bread? May I remove the soiled plates? (also remove the aperitif
drink)
Guest: Yes.
FA: Your salad will be serve next, excuse me.
FA: Excuse me mam, here is your (mention the name of the food) Enjoy your salad mam,
excuse me.
FA: Excuse me mam, since you have ordered wine, may I set up first the wine bucket on
your table (for white wine only).
Guest: Yes
FA: Excuse me mam.
FA: Excuse me mam, are you done with your food, may I remove the soiled plates?
Guest: Yes
FA: Your main course will be serve next, excuse me.
Excuse me mam, here is your (mention the name of the food), I’ll be back to serve your
wine.
(bring wine basket for red wine) Excuse me mam here is your wine the Two Ocean red wine Made in
Australia, vintage year of 1945 with 27% prof of alcohol, may I have the honor to open your bottle mam?
(have a showmanship to open the wine), here’s your cork mam for your evaluation. May I have the
honor to pour your wine in your glass mam? would you like to smell the aroma of your wine mam?
Enjoy your meal mam, excuse me.
FA: Excuse me mam are you done with your food may I remove the soiled plates on your table?

(After serving the food from appetizer to main course, removed the show plate, and cruets then before serving the
dessert perform crumb down the table)

FA: (crumb down the table with bread plate and napkin fold
triangular) Excuse me mam, May I crumb down the table..
(while crumbing table apply 3 minutes check to guest by asking the guest experience in your
restaurant).
By the way mam/sir, how do you find the food and my service mam/sir?
Guest: Give comments, its either positive or negative.
FA: (Positive comments) Thank you so much for your positive commendations mam/sir, you deserve an excellent service
being our guest and we are happy to serve you.
FA: (negative comments) I’m very sorry mam/sir, I have taken notes of your comments for corrective actions, I assure you
that it would not to happen again. Thank you for giving us an honest comment’s.
Excuse me mam/sir your dessert will be serve next.

(serve the dessert and beverage order of the guest if there is)
Excuse me mam/sir, here is your dessert (mention the name of the food). Enjoy your dessert
mam/sir, by the way mam/sir would you like to end up your meal with a cup of coffee?
Guest: No thanks
(If yes) ok maam, may I suggest a coffee for you, we have our best seller coffee which is the .
would you like to try what I have mentioned mam/sir?
FA: Okay
Guest: Okay mam/sir excuse me, I’ll be back to serve your coffee.

If the guest will order hot dessert, serve coffee while eating cake, but if the guest will order cold dessert let them finish
the dessert, remove the soiled plates before serving the coffee.

FA: Excuse me mam/sir, here is your coffee.

Guest: okay
FA: Excuse me mam/sir, I’ll be back to close your bill.
FA: Excuse me mam/sir may I present to you your bill, how will you settle your bill mam, is it cash or credit
card?
(If cash) Okay mam, May I have your cash now. (count the money) I received I’ll be back for your change
and receipt.
Okay mam here’s your change and receipt. Thank you so much for dining with us, hope to see you again,
we are looking forward for your next visit. Have a nice day ahead.
(If card) Okay mam, may I borrow your credit card as well as your valid ID please. Okay mam I’ll be back
to return your credit card and your valid ID with your receipt.
Okay mam here’s your card and ID with your receipt. Kindy affix your signature here mam for
acknowledgement. Here’s your customer’s copy, thank you so much for dining with us hope to see you
again, we are looking forward for your next visit. God bless have a nice day ahead.
 Room Service Phraseology

FA: Thank you for calling Room Service, Good morning, this is speaking, May I help you?
Guest: I would like to order breakfast.
FA: Okay mam/sir, but before anything else, May I know your name first as well as your room number.
Guest: (Give his name and room number)
FA: okay sir, for breakfast we have 3 types, the continental breakfast, American breakfast and
Filipino breakfast, which do you prefer sir?
Guest: (Choose one type of breakfast only)
FA: Okay sir for breakfast we have two sets of food. Set A includes (read the menu and the price)
Set B includes (read the menu and the price). Which do you prefer sir?
Guest: (Choose 1)
FA: Okay sir your order breakfast Set consist of cost of .
May I know the time of delivery sir?
May I know how many are you in the room sir?
May I know how would you like to settle your bill sir, is it cash, credit card or room charge?
(If cash) May I know how much is your cash sir so that I can prepare the change.

Guest: answer the question.

FA: Okay sir, may I repeat your order, breakfast Set worth for Mr. at room
to be deliver at exactly and your mode of payment is Am I right sir?
Guest: Yes.
FA: Anything else sir?
Guest: None
FA: Thank you for calling room service, have a nice day. God Bless.
(Mise En Place of utensils, based on the order of the guest.

Knock the door 3x then announce “ROOM SERVICE”

Guest: Come in.
FA: Good morning sir, I’m your room service attendant for today, I am here to deliver the
order of Mr. . Here’s your room service order, order of breakfast consist of .
Where would you like me to place your food sir, shall I leave it on the trolley or serve it on the table?
Guest: Leave it on the trolley.
FA: Anything else I can do for you sir?
Guest: None
FA: Okay sir, may I present to you the bill, according to our telephone conversation sir you said that you
are going to pay the bill Though .
Cash. “May I have the cash now sir? (exact amount) I received the exact amount of . Thank you for the
exact amount sir. (With change) I received and here’s your change sir.

Card. “may I borrow your credit card sir, together with your 2 valid ID’s. Ok sir, I will be back to return
your credit card, ID and receipts.
Room Charge: may I borrow your guaranteed card together with your valid ID sir? And kindly affix your signature here
sir for acknowledgement. Thank you.

When do you want me to come back sir to clear the soiled dishes?

Guest: after 30 minutes.

F.A Okay sir, I’ll be back after 30 mins. to cleared your soiled dishes, enjoy your meal sir thank you for
staying in our hotel. Have a nice day.

RETURN-BUST OUT TIME

“knock the door 3x and announce ROOM SERVICE”

F.A Good morning once again sir, sorry for the disturbance I am here to bust out your soiled
dishes. Are you done with your food sir? May I bust out the soiled dishes now?

How was the food and my service sir?

(the same answer with table service)

Thank you so much sir for patronizing our hotel, if you have further requests don’t hesitate to call the
room service department. Just dial 12 for room service and we are happy to serve you. Thank you
and have a nice day.

ROOM SERVICE: ON THE TROLLEY

First layer:
 Cruet set
 centerpiece
 Paper napkin holder w/ paper napkin
 Toothpick
 Water goblet with cover
 Collin glass with cover
 Water pitcher
 Teapot
 Cup and saucer
 Cutleries covered w/ table napkins
 Food w/ cover
Second layer:
 Bill Tray
 Table cloth and sanitizing agent