Manish Kumar MV +91-8951247479

[Link]@gma Bangalore
[Link]

Experience Summary
 SAP C4C Functional Consultant
 12+ Years of IT Experience and 8 Years of C4C Experience.
 Performed detailed analysis of complex business process requirements
and provided appropriate system solutions;
 Identified, interpreted, validated and documented customer
requirements
 Facilitated workshops to collect business requirements
 Mapped client business requirements, processes and objectives;
developed necessary product modifications to satisfy clients' needs.
 Design, customize, configure and testing of C4C
 Identified gaps, issues and worked around solutions.
 Acted as liaison with client for troubleshooting: investigated, analysed,
and solved problems.
 Handled changes or emergency transports as needed for high priority
issues;
 Documented functional designs, test cases and results.
 Proactively identified and proposed business process and/or system
enhancements
 Provided consulting services on both new implementations and existing
support projects
 Acted as a liaison between the business functions and the technical
team.
 Provided ad-hoc training and user support as required
 Worked self-directed and independently and acted as subject matter
mentor to more junior members

Skills Summary
Domain SAP Sales Cloud and Service Cloud
Operating
System / ERP Windows 7, 10,11
Version
Tools
/DB/Packages /
Framework / Service Now, C4C, JIRA, Azure, Teams, WebEx
ERP
Components
Hardware
Intel Series
Platforms

Professional Certifications/ Trainings

Certified Application Associate, SAP Sales Cloud 2011.

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 Manish Kumar MV +91-8951247479
[Link]@gma Bangalore
[Link]

Work Experience
Project 1
Project LTIMindtree(Client – Orica
Team Size 2
Name Australia)
Start Date Feb 2025 End Date July 2025
Orica is one of the world’s leading mining and
infrastructure solutions providers. From the production and
Project supply of explosives, blasting systems, specialty mining
Description chemicals and geotechnical monitoring to our cutting-edge
digital solutions and comprehensive range of services, we
sustainably mobilise the earth’s resources.
 This is a enhancement projects where we have
delivered 32 enhancements on various objects.
 Worked on Outlook and Teams integration
 Delivered 10 reports which included various datasource
and report creations
Role &  Delivered 10 Dashboards
Contribution  Worked on Codelist Restrictions
 Worked on Worked on Pagelayouts, Workflow rules,
Adaptations, Validation rules.
 Worked on Service Categories
 Worked on creating KUT fields and Extending them to
various senarios
Technology SAP Sales and Service Cloud, JIRA, Teams
&Tools

Work Experience
Project 2
Project Exalogic Consulting(Client –
Team Size 4
Name GEIDEA)
Start Date May 2024 End Date Jan 2025
GEIDEA is a Payment System Provider (PSP). They help to
run and grow business by facilitating credit card processing
and providing you with all the services, technology,
Project security, and data you need. The merchant bank, or the
Description bank holding your IBAN number where customer get paid
out for their sales.

Role &  Worked on S/HANA integration with C4C for Customer

Contribution Master data, Materials and Pricing.

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 Manish Kumar MV +91-8951247479
[Link]@gma Bangalore
[Link]

 Worked on Registered Products and Installed Base.

 Worked on Codelist Restrictions and Codelist Mappings
of various Objects.
 Worked on Sales Org. creation and assignments.
 KUT fields created and extended based various
scenarios.
 Visibility rules and Mandatory Rules.
 Id Mapping for S/HANA integration.
 Workflow rules
 External Pricing configurations from S4 to C4C. Pricing
Procedures, Pricing Components
 Approval Matric for Sales Quotes for External Pricing
Technology SAP Sales and Service Cloud, JIRA, Teams
&Tools

Project 2
Project IBM(Client EY) 8
Team Size
Name
Start Date Oct 2021 End Date May 2024
Enabled by data and technology, diverse EY teams in over
150 countries provide trust through assurance and help
Project clients grow, transform and operate. Working across
Description assurance, consulting, law, strategy, tax and transactions,
EY teams ask better questions to find new answers for the
complex issues facing our world today.
Role &  Worked on Organization management and Employee
Contribution assignment.
 Worked on Workflow rules, Account Management, Lead
management, activity management opportunity and
Quote management.
 Working on Change request management.
 Worked on Business User and Employee management.
 Involved in the configuring the SAP C4C functionalities
like adaptation and screen change layout.
 Configuring Business roles, Employee id configuration,
Define new Partner Party roles and Party roles
determination.
 Worked on DataWorkbench Tool and Mass Data
Maintenance Tool to create and update the master and
transaction data in the C4C tenants.
 Worked on Code list and restriction of Code list.
 Worked Business Analytics and Design reports
designing.
 Having good knowledge on integration concepts like
Communication systems, Communication scenarios,
Communication arrangements and Code list mapping.
 Testing end to end new and existing business scenarios

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 Manish Kumar MV +91-8951247479
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[Link]

and making UT documents.

 Worked on Error monitoring of data in Web service
message Monitoring.
Technology SAP Sales and Service Cloud, ServiceNow, Teams, WebEx
&Tools

Project 3
Title UST GLOBAL INDIA (Client – NetApp)
Start Date May 2018 End Date Oct 2021
Role &  Responsible for working on KUT changes via Adaptation
Contribution on new field creations, visibility rules, Layouts
 Worked on setting up Business Roles and User
Management
 Worked on Code List restrictions.
 Worked on designing the reports with multiple Data
Sources and creating custom views and Selections
Worked on developing new functional enhancements in
Transaction Data.
 Responsible for data validation and migration.
 Responsible for creating new Workflows using the given
set of Parameters.
 Responsible for creating custom O-data Services as per
the requirement.
 Co-ordinated and lead the complete O-data Migration
from V1 to V2 with Boundary systems.
 Created business roles and authorizations in Cloud with
access restrictions based on different contexts.
 Co-ordinate with QA Team, Boundary systems and
Support teams to ensure that the functionality is
working as expected.
 Responsible for gathering user requirements, gap
analysis, solution work through.
 Experience in using DWB for various data fix
requirements.
 Experienced in driving the Weekly calls with Business
Teams to publish the status of functional stories and
take clarifications if any.
 Experienced in providing a Demo to Business Teams
before deploying the changes in Production Proficient in
handling Monthly Releases from the start till the signoff
for a smooth release.
 Co-ordinate with SAP on the open tickets for a quicker
resolution.
 Responsible for preparing the functional Documents to
the support team.
 Educated the end users of the client on the usage of

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 Manish Kumar MV +91-8951247479
[Link]@gma Bangalore
[Link]

Functionality.
 Experience in managing a Functional Team with a size
of 13 resources to deliver the requirement.
 Experience in using tools like Service- Now, Azure,
AppBuddy
 Experience in working Agile Methodology with a Scrum
Model.

Project 4
Title NetApp INDIA Pvt. Ltd.
Start Date Aug 2014 End Date April 2018
 Worked on various SAP Hybris objects like Accounts,
Contacts, Quotes, Campaigns, Leads, Reports,
Dashboards and Opportunities.
 Extensive support in Testing the Account &
Opportunities Page Layouts in the Sandbox test
environment.
 Developed training documents including Standard
Operating Procedures (SOP) and given process training
to the site people.
 Supporting the process in the effective manner and
rapid completion of Adhoc requests from the process
Role &
end.
Contribution
 Effective in working closely with management team to
support the end users in providing the solution.
 Actively participated in the War room for live support to
end users.
 SME for Deal registration, Opportunities and sync issues
for the new project.
 Worked with cross-functional teams such as Partner
Ops and IB team to process DR and opportunity issues.
 Worked with CMAT team to fix the account related
issues.

Other Experiences
Title Heritage Foods Pvt. Ltd
Start Date Jun 2012 End Date Jan 2014
Role &  Cleaning and uploading data in SAP on date and priority
Contribution basis. Sharing all data disposition with Category heads.

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 Manish Kumar MV +91-8951247479
[Link]@gma Bangalore
[Link]

 Creating and updating Stores’ productivity report in

Dashboard and Share MIS Dashboard to the seniors.
 Handling multiple reports, working with formulae, pivot
tables & pivot charts, and various other excel sheet
components for accurate data.
 Extracting Data from SAP on daily basis and sharing
MIS to the seniors.
 Updating Data Tracker and MIS Dashboard on daily and
weekly basis.
 Interacting with Merchandisers directly through
scheduled daily / weekly Business Conversation (Email)
 Ensure deliverables (Daily, Weekly & Monthly MIS
Reports & Dashboard) are prepared to satisfy the
management requirements cost and schedule.
 Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot
Table & PivotTable Chart).

Educational Qualification
Education & MBA, Marketing, APGCMS, IN, 2011
Credentials

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