Premjit Sengupta
Summary
Dedicated and have work experience on MS CRM and Salesforce administration.
Experience
MIROSOFT DYNAMICS CRM
MANAGEMENT AND COMPUTER CONSULTANTS | 08/2016
• Provided Level 1 support for Microsoft Dynamics CRM users, assisting with basic
troubleshooting.
• Responded to support tickets related to login issues, data entry problems, UI errors, and CRM
navigation queries.
• Categorized, and prioritized incidents using ITSM tools like SharePoint.
• Monitored system performance and logged anomalies or outages for further analysis.
SALESFORCE ADMIN
Management and Computer Consultants | Kolkata | 06/2023
• Administered and maintained Salesforce CRM platform for [X] users, ensuring optimal
performance, data integrity, and system security.
• Created and managed user accounts, roles, profiles, permission sets, page layouts, and record
types.
• Developed and maintained reports and dashboards to support business units in Sales,
Marketing, and Customer Support.
• Implemented automation using Process Builder, Flows, Workflow Rules, and Approval
Processes to streamline business operations.
• Performed data imports, exports, and mass updates using tools like Data Loader and Data
Import Wizard.
• Conducted regular system audits and data quality checks to ensure accurate and consistent
data.
• Provided end-user training and support, resolving tickets and user queries efficiently.
• Supported system updates and new Salesforce feature rollouts, including UAT and post-
deployment validation.
• Collaborated with stakeholders to gather requirements and translate them into Salesforce
configurations or enhancements.
SALESFORCE SECURITY OPERATION ANALYST
PROGRESSIVE INFOTECH | NOIDA | 2025 - Present
• Administered and optimized Salesforce CRM for [ALGURG] users, ensuring data integrity,
system stability, and user adoption.
• Customized objects, fields, page layouts, workflows, validation rules, and approval processes
to align with business needs.
• Designed and automated Process Builder flows, Lightning Flow, and complex workflows to
streamline operations, reducing manual effort.
• Managed user roles, profiles, permission sets, and sharing settings to enforce security best
practices.
• Created and maintained dashboards, reports, and Einstein Analytics to provide actionable
insights.
• Led data migration projects, ensuring clean data imports/exports using Data Loader and
Dataloader.io.
Skills
SQL, Salesforce Admin Configuration, Lightning Flows
Education
B.Sc. in Science | BRNSC | Kolkata | 03/2013
AISSCE | Central Model School | Kolkata | 01/2010
Languages
Hindi, English
Certificates
Salesforce Admin Bootcamp - Saasguru
SQL Data Analytics - AlmaBetter
Salesforce Admin
Salesforce Business Analyst
Projects
Salesforce Administration
• Created and managed user roles, profiles, permission sets, and field-level security to control
access and maintain data security.
• Built custom objects, fields, page layouts, record types, and validation rules to align with
business needs.
• Developed automation using Flows, Process Builder, and Workflow Rules to reduce manual
tasks and improve operational efficiency.
• Designed and maintained dynamic reports and dashboards for sales, support, and executive
teams.
• Conducted data cleansing and migration using Data Loader and ensured accuracy through
validation and deduplication processes.
• Implemented Case Management for the customer support team, with automated email
notifications and escalation rules.
