🧠 Lesson 8 – MCQs
1. What is the best reason for storing heavier cleaning chemical containers on lower
shelves?
A. To use them more frequently
B. To keep them out of guest sight
C. To prevent toppling and injuries
D. To improve ventilation
2. Which of the following is an example of proper chemical labeling?
A. Name only
B. Date opened only
C. Shelf life only
D. Name, date received/opened, shelf life, and hazard warning
3. What should be done immediately after a chemical spill in the housekeeping storeroom?
A. Inform the guest relations desk
B. Leave it to dry
C. Clean and mop the area immediately
D. Cover it with paper towels
4. Why should chemical storage areas be locked when not in use?
A. To reduce humidity
B. To save electricity
C. To prevent unauthorized access
D. To allow equipment to cool
5. What is the correct housekeeping response if a guest forgets personal belongings in a
room after check-out?
A. Throw them away if small
B. Keep them at the housekeeping desk
C. Inform the supervisor, who will notify the front desk and security
D. Store in the linen cupboard
6. What is the first step a housekeeper should take upon entering a guestroom for cleaning?
A. Turn off lights
B. Strip the bed
C. Knock twice and announce “Housekeeping”
D. Close all windows
7. How should hazardous materials be stored to comply with safety standards?
A. On open shelves for easy access
B. Mixed with general cleaning supplies
C. In segregated, labeled cabinets away from heat
D. Inside guestroom closets
8. Why should hotel elevators receive regular cleaning and inspection?
A. To improve electrical conductivity
B. Because they are rarely used
C. Because luggage and carts may damage walls and floors
D. To save energy
9. Which of the following areas is most at risk for slips, trips, and falls?
A. Guest closets
B. Air-conditioned lobbies
C. Stairways and ramps
D. Linen storage rooms
10. What type of deep cleaning task is most appropriate during low occupancy?
A. Emptying trash bins
B. Replacing minibar items
C. Rotating mattresses and cleaning under furniture
D. Resetting thermostats
11. What is one key reason to use signs like “Wet Floor” during cleaning operations?
A. For decorative purposes
B. To reduce labor costs
C. To alert guests and prevent falls
D. To help find the wet area later
12. What should be done if a housekeeping attendant finds vandalized property in a
guestroom?
A. Clean it and ignore
B. Report it to the supervisor immediately
C. Replace it and move on
D. Wait until checkout time to report
13. Which area of the hotel is most often neglected in cleanliness but significantly affects
staff morale?
A. Guest lounge
B. Employee locker rooms and restrooms
C. Executive offices
D. Reception waiting areas
14. What is one way hotels prevent theft of high-value items like bathrobes and towels?
A. Offer them as gifts
B. Ignore the cost
C. Track items using standard room inventory
D. Charge all guests for missing items regardless
15. What is a key responsibility of the housekeeping team in hotel security?
A. Monitor security camera footage
B. Investigate guest complaints
C. Report suspicious activity or missing items to security
D. Escort VIP guests to their rooms
