Rahul (21/2/2024, [Link]): You’ll be chatting with Rahul.
They can help you in
any language that Remitly supports — just ask. We’ll record this conversation to
help us improve our service.
Rahul (21/2/2024, [Link]): Thank you for choosing Remitly! This is Rahul. I hope
you're having a great day today. How can I help you today?
Jose (21/2/2024, [Link]): How can I get my money back?
Rahul (21/2/2024, [Link]): Hello good day!
Rahul (21/2/2024, [Link]): Thank you for choosing Remitly! This is Rahul. I hope
you're having a great day today. How can I help you today?
Rahul (21/2/2024, [Link]): I would love to see what I can do to resolve your
concern. Let me go ahead and pull up your account first.
Rahul (21/2/2024, [Link]): For account verification, may I have your full name as
it appears on your Remitly account along with your date of birth?
Jose (21/2/2024, [Link]): Hello yes I want my money transfer back?
Jose (21/2/2024, [Link]): Jose Henriquez 26-07-1987
Rahul (21/2/2024, [Link]): Certainly I will check the transfer status for you
Rahul (21/2/2024, [Link]): Thank you Jose
Jose (21/2/2024, [Link]): The service doesn’t exist and I’ve been robbed!
Rahul (21/2/2024, [Link]): May I know the transfer reference number to check the
details, as I am not able to find any account link with jose_henriquez@[Link]
Jose (21/2/2024, [Link]): It’s the amount of 45 euro’s
Rahul (21/2/2024, [Link]): Sorry for the trouble , just to confirm do you have
account with Remitly ?
Jose (21/2/2024, [Link]): R21 183 062 175
Rahul (21/2/2024, [Link]): Thank you.
Jose (21/2/2024, [Link]): Can I get my money back please?
Rahul (21/2/2024, [Link]): Thank you for your patiece
Rahul (21/2/2024, [Link]): I checked the transfer is already completed and the
funds have delivered to receivers Mpesa wallet
Jose (21/2/2024, [Link]): So what can i do now?
Jose (21/2/2024, [Link]): Help me please Rahul I’ve been robbed!
Rahul (21/2/2024, [Link]): Did you check with the receiver if they receive the
funds or not ?
Jose (21/2/2024, [Link]): Yes they did but the service is not delivered so that
is robbery.
Jose (21/2/2024, [Link]): I’m not offering money as a gift but expected a proper
service back.
Rahul (21/2/2024, [Link]): Kindly note that we Remitly always recommend to make a
transfer to your family and friends and we do not support a commercial or business
transactions
Jose (21/2/2024, [Link]): I’m sorry this is not the way of doing business
Jose (21/2/2024, [Link]): They promise me some commercial way then u loose me as
a client bye
Rahul (21/2/2024, [Link]): I know it must be frustrating loosing a hard earned
money
Jose (21/2/2024, [Link]): Yes but u help others do fraud
Rahul (21/2/2024, [Link]): I am now requesting our delivery partner to recall the
transfer and reverse the funds back to us
Jose (21/2/2024, [Link]): That is not good at all and not legal in any
circumstance.
Jose (21/2/2024, [Link]): Ok thank you.
Rahul (21/2/2024, [Link]): But please understand it is not guaranteed that the
funds will get reverse unless its not used or withdrawn by the receiver
Jose (21/2/2024, [Link]): Contact me by any chance I want it to be reverse right
away.
Jose (21/2/2024, [Link]): Thank you.
Jose (21/2/2024, [Link]): R21 183 062 175
Rahul (21/2/2024, [Link]): Please note that once the funds are deliver then even
the bank needs the authorization from the actual account holder to take out the
funds
Jose (21/2/2024, [Link]): Okay
Rahul (21/2/2024, [Link]): Yes correct I am requesting a reversal request for the
above transfer
Jose (21/2/2024, [Link]): Thank you
Rahul (21/2/2024, [Link]): Also we suggest you to avoid making a business
transfers or sending funds to unknown person
Jose (21/2/2024, [Link]): Yes that’s my lesson now indeed so is there anything
else I can do to reverse it?
Rahul (21/2/2024, [Link]): I am writing a reversal email to Mpesa and expecting a
reply with in 48 hours and we will update you once we have a update from Mpesa
Jose (21/2/2024, [Link]): Ok thank you
Rahul (21/2/2024, [Link]): You are welcome!
Rahul (21/2/2024, [Link]): I hope I was able to resolve all your pending concerns
for today. Please let me know if there's anything else I can assist you with.
Rahul (21/2/2024, [Link]): Are you still with me? I just want to confirm that we
have not lost connection.
Rahul (21/2/2024, [Link]): I still can't get an answer from you. Do you want to
continue with the conversation?
Rahul (21/2/2024, [Link]): Since I have not received a response from you, I will
close this chat conversation. Please do not hesitate to chat with us again. If you
have more questions or need additional assistance, we recommend you check
[Link]/help where you can read the most frequently asked questions or contact
us directly. Our team is available in English and Spanish 24/7.
