Principles of Marketing
Seventeenth Edition
Chapter 13
Retailing and Wholesaling
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Learning Objectives
13-1 Explain the role of retailers in the distribution channel and describe the
major types of retailers.
13-2 Describe the major retailer marketing decisions.
13-3 Discuss the major trends and developments in retailing.
13-4 Explain the major types of wholesalers and their marketing decisions.
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Learning Objective 1
Explain the role of retailers in the distribution channel and describe the major
types of retailers.
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What is retail?
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Retailing
Retailing includes all the activities in selling
products or services directly to final
consumers for their personal, non-business
use.
Retailers are businesses whose sales
come primarily from retailing.
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Retailing
Shopper Marketing Focusing the entire marketing process on turning
shoppers into buyers as they approach the point of sale, whether
during in-store, online, or mobile shopping.
Omni-channel retailing creates a seamless cross-channel buying
experience that integrates in-store, online, and mobile shopping,
creating a single shopping experience.
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Specialty stores: bookstores, Superstores: Aeon mall, Big C
cosmetics,…
Department stores: shopping mall,
Convenience stores: Circle K,….
Vincom center Copyright © 2018 Pearson Education Ltd. All Rights Reserved.
Type of Retailers
Amount of Service Classifications
Self-service
Limited service
Full service
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Types of Retailers
Product Line Classifications
Specialty stores
Department stores
Convenience stores
Superstores
Category killers
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Major Store Retailers can also be classified by the length and breadth of their
product assortments.
Specialty stores, like shoe stores, carry narrow product lines with deep
assortments within those lines.
Department stores carry a wide variety of product lines.
Supermarkets are the most frequently visited type of retail store.
Convenience stores are small stores that carry a limited line of high-turnover
convenience goods.
Superstores are much larger than regular supermarkets and offer a large
assortment of routinely purchased food products, nonfood items, and services.
Category killers are found in a wide range of categories, including electronics,
home-improvement products, books, baby gear, toys, linens and towels, party
goods, sporting goods, and even pet supplies.
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Types of Retailers
Relative Price Characteristics
Discount Off-price
stores retailers
Factory Warehou
outlets se clubs
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Types of Retailers
Relative Price Characteristics
Discount stores
Off-price retailers
• Independents
• Factory Outlets
• Warehouse clubs
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Types of Retailers
Organizational Approach
Corporate chains Voluntary chains
Retailer Franchise
cooperatives organizations
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Types of Retailers
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Types of Retailers
Organizational Approach
Corporate chains are two or more outlets that are commonly owned and
controlled.
• Size allows them to buy in large quantities at lower prices and gain
promotional economies
▪ Macy’s
▪ CVS
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Types of Retailers
Organizational Approach
Voluntary chains are wholesale-sponsored groups of independent retailers
that engage in group buying and common merchandising.
• IGA
• Western Auto
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Types of Retailers
Organizational Approach
Retailer cooperatives are a group of independent retailers that band
together to set up a joint-owned, central wholesale operation and conduct
joint merchandising and promotion efforts.
• Ace Hardware
• Associated Grocers
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Types of Retailers
Organizational Approach
Franchises are contractual associations
between a manufacturer, wholesaler, or
service organization (a franchisor) and
independent business people
(franchisees) who buy the right to own
and operate one or more units in the
franchise system.
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Learning Objective 2
Describe the major retailer marketing decisions.
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Retailer Marketing Decisions
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Retailer Marketing Decisions
Segmentation targeting, differentiation,
and positioning involve the definition and
profile of the market so the other retail
marketing decisions can be made.
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Retailer Marketing Decisions
Major product variables:
• Product assortment
• Services mix
• Store atmosphere
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Retailer Marketing Decisions
Price Decision
Price policy must fit the target market and positioning, product and service
assortment, competition, and economic factors.
• High markup on lower volume
• Low markup on higher volume
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Retailer Marketing Decisions
Price Decision
Everyday low pricing (EDLP) involves charging constant, everyday low prices
and offering few sales or discounts.
High-low pricing involves charging higher prices on an everyday basis,
coupled with frequent sales and other price promotions.
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Retailer Marketing Decisions
Promotion Decision
Personal Sales
Advertising
selling promotion
Public Direct
relations marketing
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Retailer Marketing Decisions
Place Decision
Central business districts are located in cities and include department and
specialty stores, banks, and movie theaters.
A shopping center is a group of retail businesses planned, developed,
owned, and managed as a unit.
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Learning Objective 3
Discuss the major trends and developments in retailing.
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Retailing Trends and Developments
Tighter Consumer Spending
• Changed consumer spending patterns
• Some retailers benefit
• Other retailers have tough times
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Retailing Trends and Developments
New Retail Forms, Shortening Retail Life Cycles, and Retail Convergence
Retail convergence involves the merging of consumers, producers, prices, and
retailers, creating greater competition for retailers and greater difficulty
differentiating offerings.
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Retailing Trends and Developments
The Rise of Megaretailers
The rise of megaretailers involves the rise of mass merchandisers and specialty
superstores, the formation of vertical marketing systems, and a rash of retail
mergers and acquisitions.
• Superior information systems
• Buying power
• Large selection
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Retailing Trends and Developments
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Retailing Trends and Developments
Growth of Non-Store Retailing
• Direct
• Online
• Mobile
• Social Media
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Retailing Trends and Developments
Growth of Non-Store Retailing
Showrooming: the practice of checking out merchandise in stores, then
buying it online.
Webrooming: the practice of first checking out merchandise online, then
buying it in traditional stores.
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Omni-Channel Retailing
What is Omni-channel
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Retailing Trends and Developments
Omni-Channel Retailing
• The boundaries between in-store and online retailing rapidly blurring
• Internet, digital, and mobile devices
• Buyers shift seamlessly across channels
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Retailing Trends and Developments
Retail Technology
The growing importance of retail technology provides better forecasts,
inventory control, electronic ordering, transfer of information, scanning, online
transaction processing, improved merchandise handling systems, and the ability
to connect with customers.
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Retailing Trends and Developments
Green Retailing
Environmentally Sustainable Practices
• Store design, construction, operations
• Product assortment
• Recycling made easier
• Package and distribution
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Retailing Trends and Developments
Global Expansion of Major Retailers
• Retailers with unique formats and strong brands in other countries
• U.S. behind Asian and European companies in global expansion
• Challenges in meeting needs of local markets
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Learning Objective 4
Explain the major types of wholesalers and their marketing decisions.
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Wholesaling
Wholesaling includes all activities involved in selling goods and services to those
buying for resale or business use.
Selling and promoting
Buying and assortment building
Bulk breaking
Warehousing
Transportation
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Wholesaling
Wholesaling includes all activities involved in selling goods and services to those
buying for resale or business use.
Financing
Risk bearing
Market information
Management services and advice
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Wholesaling
Selling and promoting involves the wholesaler’s sales force helping the
manufacturer reach many small customers at a low cost.
Buying and assortment building involves the selection of items and building
of assortments needed by customers, saving the customers work.
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Wholesaling
Bulk breaking involves the wholesaler buying in large quantities and breaking
into smaller lots for customers.
Warehousing involves the wholesaler holding inventory, reducing its customers’
inventory cost and risk.
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Wholesaling
Transportation involves the wholesaler providing quick delivery due to its
proximity to the buyer.
Financing involves the wholesaler providing credit and financing suppliers by
ordering early and paying on time.
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Wholesaling
Risk bearing involves the wholesaler absorbing risk by taking title and bearing
the cost of theft, damage, spoilage, and obsolescence.
Market information involves the wholesaler providing information to suppliers
and customers about competitors, new products, and price developments.
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Wholesaling
Management services and advice
involves wholesalers helping retailers
train their sales clerks, improve store
layouts, and set up accounting and
inventory control systems.
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Wholesaling
Types of Wholesalers
Merchant Brokers and
wholesalers agents
Manufacturers’
and retailers’
branches and
offices
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Wholesaling
Types of Wholesalers
Merchant wholesalers are the largest
group of wholesalers and include:
• Full-service wholesalers that provide a
full set of services
• Limited service wholesalers that
provide few services and specialized
functions
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Wholesaling
Types of Wholesalers
Brokers and agents do not take title,
perform a few functions, and specialize
by product line or customer type.
• Brokers bring buyers and sellers Broker: Savills Vietnam – Real estate
together and assist in negotiations.
• Agents represent buyers or sellers.
Agent: DHL logistics company represents
customers for international delivery
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Wholesaling
Types of Wholesalers
Manufacturers’ and retailers’ branches and offices are a form of wholesaling
by sellers or buyers themselves, rather than through independent wholesalers.
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Wholesaling
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Wholesaling
Wholesaler Marketing Decisions
Segmentation, targeting, differentiation, positioning decisions:
• Size of customer
• Type of customer
• Need for service
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Wholesaling
Wholesaler Marketing Decisions
Marketing mix decisions
• Product
• Price
• Promotion
• Place
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Wholesaling
Trends In Wholesaling
• Need for greater efficiency
• Value-adding customer relationships
• Increase in customer demand for services
• Increase in use of technology to boost productivity
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