Interaction ID: 25844587

Conversation Between:
Customer Name: Goemeone
Agent Name: Ashley

Started: 8/30/2025, 10:40:14 PM

Ended: 8/30/2025, 10:53:12 PM

-- BEGIN TRANSCRIPT --
[8/30/2025, 10:40:15 PM] from: Athena™ :: Please select an option below
[8/30/2025, 10:40:18 PM] from: Goemeone :: Withdrawals
[8/30/2025, 10:40:18 PM] from: Athena™ :: Please select an option below
[8/30/2025, 10:40:20 PM] from: Goemeone :: I have not received my withdrawal
[8/30/2025, 10:40:20 PM] from: Athena™ :: Which withdrawal option did you use
[8/30/2025, 10:40:22 PM] from: Goemeone :: Orange-Money
[8/30/2025, 10:40:22 PM] from: Athena™ :: Please enter the amount withdrawn
[8/30/2025, 10:40:29 PM] from: Goemeone :: 50
[8/30/2025, 10:40:29 PM] from: Athena™ :: When was this withdrawal made
[8/30/2025, 10:40:31 PM] from: Goemeone :: Today
[8/30/2025, 10:40:31 PM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[8/30/2025, 10:40:40 PM] from: Goemeone :: Ok
[8/30/2025, 10:40:40 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:41:04 PM] from: Goemeone :: Yes
[8/30/2025, 10:41:04 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:41:27 PM] from: Goemeone :: Ok
[8/30/2025, 10:41:27 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:41:31 PM] from: Goemeone :: Ok
[8/30/2025, 10:41:31 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:41:35 PM] from: Goemeone :: Ok
[8/30/2025, 10:41:35 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:41:38 PM] from: Goemeone :: Ok
[8/30/2025, 10:41:38 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:12 PM] from: Goemeone :: Ok
[8/30/2025, 10:42:12 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:16 PM] from: Goemeone :: Ok
[8/30/2025, 10:42:16 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:20 PM] from: Goemeone :: Yes
[8/30/2025, 10:42:20 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:25 PM] from: Goemeone :: Yes
[8/30/2025, 10:42:25 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:29 PM] from: Goemeone :: Yes
[8/30/2025, 10:42:29 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:33 PM] from: Goemeone :: Yes
[8/30/2025, 10:42:33 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:36 PM] from: Goemeone :: Ok
[8/30/2025, 10:42:36 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:42 PM] from: Goemeone :: Okay
[8/30/2025, 10:42:42 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:42:51 PM] from: Goemeone :: Okay
[8/30/2025, 10:42:51 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:43:47 PM] from: Goemeone :: Ok
[8/30/2025, 10:43:47 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:45:01 PM] from: Goemeone :: Ok
[8/30/2025, 10:45:01 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:45:55 PM] from: Goemeone :: Yes
[8/30/2025, 10:45:55 PM] from: Athena™ :: Alert: Never share your login details or
allow others to bet on your behalf. Protect your account & keep your betting
activity secure
[8/30/2025, 10:47:36 PM] from: Ashley :: Welcome to Betway Botswana, your #1
betting site. You are chatting to Ashley.
[8/30/2025, 10:47:47 PM] from: Goemeone :: Ok
[8/30/2025, 10:49:18 PM] from: Ashley :: Goemeone I have seen your query above.
Kindly note that your withdrawal failed at bank level. In this case, please allow
up to 24 hours
for the funds to reflect in your Orange Money account or to be returned to your
Betway account. We apologize for any inconvenience caused.
[8/30/2025, 10:49:54 PM] from: Goemeone :: Okay
[8/30/2025, 10:51:43 PM] from: Ashley :: Is there anything else I may assist you
with at this time?
[8/30/2025, 10:52:42 PM] from: Goemeone :: No thank you
[8/30/2025, 10:52:48 PM] from: Ashley :: Please stay on the chat to complete the
survey once I have ended the interaction in order to rate the service I have
provided.

5-star() rating being Excellent and 1() star being Poor.

This rating is directed to me alone.

Your feedback and opinion based on your experience is important to us.😊

[8/30/2025, 10:52:52 PM] from: Ashley :: Have a great day and thank you for your
patronage. All the best with your betting and goodbye for now.😇
[8/30/2025, 10:53:12 PM] Notice :: Alert: Never share your login details or allow
others to bet on your behalf. Protect your account & keep your betting activity
secure
[8/30/2025, 10:53:13 PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you? A 1* star rating is Poor and a
5***** star rating is Excellent
[8/30/2025, 10:53:44 PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
A 1* star rating is Highly Unlikely and a 5***** star rating is Highly Likely
[8/30/2025, 10:54:13 PM] from: Athena™ :: Interaction Transcript
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