ACTION PLAN - SCRIPT

Characters:
CEO - Ray
Board of Director/s - JM
Sales Manager - Josh
Customer Sales Manager - Celline
Marketing Manager - Celline
IT Manager - Lance
Financial Manager - Lance
Senior Analyst - Cielo
Senior Analyst Supervisor - Norton
Receptionist/s - Andrea(1), Abigail (2)
Celebrity - Krizel (Kapatid ni CEO)
Manager - Karylle
Bell boy - Lance

Scene 1: Receptionist area setting.

Narrator: One day in the Zalatorian Sky view Lodge, the one and only celebrity
actress, Krizel Macuja have decided to step in and receive the best relaxation in the
hotel. One of the greatest hotels for spas and amazing sky view of the whole city. No
famous person ever ignored Zalatorian Sky view Lodge.
Abigail: Huy andeng, nakakatamad na to gawin, pwede naman bukas tapusin to diba?
Andrea: Hindii dapat ngayon na, go gawin mo na! (She pushes Abigail to work)
Abigail: Hays, ayoko na, mamaya nalang to.
(Krizel enters the hotel and goes to the receptionist)
Krizel: You! Get my bags and bring them inside (She swishes her hair)
Krizel: Hay nako ang init na talaga (She approaches the reception area) Get me a
room please, platinum room.
Andrea: (Andrea raises an eye brow and looks at her up and down) ay wala po
kaming available room for you.
Krizel: Excuse me? Hello? obviously may available rooms. So chop chop, give me a
platinum room.
Andrea: Hoy, sabi ko walang room
Krizel: (Krizel rolls her eyes) Tanga pala to.
Andrea: HOY ANO SINASABI MO?
Abigail: Hala, Andeng kalma mo lang
Andrea: ay hindi, kapal ng mukha ng babae na to eh, akala sya ang may ari ng
kompanya!
Krizel: Hoy, baka nakakalimutan nyo kung paano ayusin ang trabaho nyo, is this how
you treat your customers?! Nakakahiya ka naman sa kompanya.
Manager: HEY, STOP THIS. ANDREA STOP, what’s the problem here?
Krizel: Your receptionist is useless! Is this how you train your employees? They’re
bringing shame to your company!
Manager: Of course, I’m sorry Miss Krizel. I will deal with this problem shortly,
Abigail! Give her a platinum room, one of the best ones!
Abigail: Yes po sir!
Manager: Andrea, I will see you in my office.
Narrator: Andrea enters the office with the Manager who is now upset at her actions
which were unethical and disrespectful.
Manager: What you did back there was disrespectful! Do you know what would
happen to the company’s reputation if you continue to treat valuable customers like
this???
Andrea: (Feels guilty) I’m sorry po sir, she was disrespecting me.
Manager: Then why didn’t you call me???
Andrea: I’m sorry :(((( it won’t happen again.
Manager: As it should!

Narrator: The day ends and the scene shows the senior analysts packing up and
getting ready to leave, however Cielo decides to stay behind to continue working.
Josh: Te, mauuna na ako see you tomorrow (fist bump with cielo)
Cielo: Sige sige, okay byeeee
(Josh leaves)
Narrator: Cielo begins to work on the prediction and forecasting of the projections for
upcoming June 2024. However Cielo begins to realize that something wrong has
occurred in the projection model.
Cielo: (Cielo becomes panicky and calls Norton) Excuse me, sir. I know it’s late, but I
would like a second opinion about something. Please come to the office building to
solve this issue. (Cielo ends the call)
Narrator: The manager of risk management analyst, Norton, arrived to the building
and meets Cielo, the senior analyst.
Norton: What did you call me out so late? It’s fuckin 10pm late at night.
Cielo: The model says sales dropped by 30%, which could lead to bankruptcy soon if
things don't change quickly.
Norton: (He stares at the computer intensely and begins panic) Is this legit? How are
you sure that this is right?
Cielo: I’ve rechecked countless times, it’s legit.
Norton: Fuck.
Norton: I’ll call the sales manager.
Narrator: Norton calls the sales manager to inform them of what’s happening and
they’re in need of another opinion. The sales manager then agrees and heads to the
office building.
Josh: What’s wrong?
Norton: The sales decreased by 30%, the company might get bankrupt if this
continues.
Josh: Then we should call the executives for a board meeting. We need the opinion of
the CEO.
Norton: Yes we should.
Narrator: Josh and Norton called the executives for a emergency meeting for the issue
at hand.

Scene 2: Meeting with the Executives

(All executives: Norton, Josh, JM, Ray,and Cielo(analyst) sits around the arm chairs)
Ray: Looking at this projection model, it looks very impressive. Who made it?
Cielo: Uh, I did sir.
Ray: Well, I’d like to understand further about the problem we’re encountering right
now. I have a sister attending from far away, so explain in English. What is this
projection model you created?
Cielo: Well to put it in short, the sales have decreased by 30% of its annual profit
which would result to a bankruptcy of company.
JM: Not only that, but I heard the hotel are experiencing customer complaints
because of the receptionist’s poor behavior.
Ray: So 30% decrease of sales from the expected annual profit and poor reputation?
JM: Yes sir.
Ray: Well, JM, what do you suggest we do?
JM: I suggest we begin to start an action plan to approach this goal.
Josh: And also increase profits to 50% within 3 years from now.
Ray: well if we plan to increase our sales higher than expected, then we shall take
JM’s suggestion and start an action plan. By tomorrow morning, I will send it to all
managers in order to take actions towards this issue.
(Everyone nods and agrees)
Ray: Josh, I suggest you start improving the hotel’s value core system and customer
service, ensure you recruit new employees for customer services and train them well.
Don’t forget to make an announcement tomorrow morning.
(Josh nods as he takes notes)
Ray: As for the rest of you, wait for the finished action plan tomorrow morning before
work starts. Meeting dismissed.
(Everyone gets up and leaves on their own)

Scene 3: Action Plan Implementation

Narrator: Next morning, Ray sent the action plan file for printing to all managers. And
following the plan from last night’s executive meeting, Josh took all the attention of
the managers: Celline, Lance, and Karylle.
Josh: osh: Alright everyone, gather around. We've got some urgent news to address.
We've been facing some serious challenges lately. There's been a significant drop in
sales, and our ethical values system have put us in a precarious position. If we don't
act fast, we risk going bankrupt, and none of us wants that.
Josh: The CEO has put together an action plan for us to be able to resolve this issue,
let's go over it.
Josh: First off, we will go through customer service training in the hotel within the
duration of 60 days. Ako na ang bahala dyan as Sales manager.
Josh: After that, we will be revamping our recruitment process, focusing on skill sets
by July, that will also be my job.
Josh: We're also updating our website pronto by June, which will be handled by the
IT Manager. Lance, ikaw na yan.
Josh: At para maboost and sales sales, we're adopting a dual approach: direct strategy
by August, si Celline na ang bahala dyan as Customer sales manager and marketing
manager, and indirect strategy by November, handled by again, Celline.
Josh: On the financial front, we're streamlining payments by January 2025, Lance
ikaw na bahala.
Josh: And finally, we're expanding our customer base through regional events and
competitor analysis, which is again ako na ang bahala. If we all pitch in and execute
this plan, I believe we can turn things around. Let's get to work.

(All managers proceeds to walk out of the meeting)

Narrator: And so the action plan has begun. It started with customer service training
with Josh. All employees, including the receptionist

All employees attend a customer service training session led by the Sales Manager.

SALES MANAGER: Today, we're learning to handle difficult customers and

prioritize tasks effectively!

Employees engage in role-playing exercises, practicing how to diffuse tense situations

with customers.

Scene 4: Implementing Plans A and B

ZALATORIAN CORPORATION - SALES DEPARTMENT - DAY

The Sales Manager discusses strategies for increasing sales with the team.

SALES MANAGER: Plan A – we'll strengthen relationships with existing customers

and brainstorm ways to boost sales.

CUSTOMER SALES MANAGER: Plan B – we'll develop new products and launch a
marketing campaign to attract new customers.

The team brainstorms ideas, fueled by enthusiasm and determination to succeed.

Scene 5: Tracking Progress

ZALATORIAN CORPORATION - BOARDROOM - DAY

The management team reconvenes to review progress. The room buzzes with energy
as they gather around the table, eager to assess their achievements.

CEO: Our profits are on track to increase by 50%, and our employees are more
efficient than ever! It's truly remarkable to see how far we've come.

MARKETING MANAGER: Our latest marketing campaign has generated a lot of

buzz – customers are lining up to try our new products! The positive feedback is
pouring in, and our brand reputation is stronger than ever.

IT MANAGER: And our updated website has received rave reviews! Customers find
it easier to engage with us online, leading to increased traffic and conversions. It's a
testament to our commitment to providing exceptional service in every aspect of our
business.

The team cheers, celebrating their success and the positive impact of their actions.
Glasses clink together as they raise a toast to their increased profits and the bright
future ahead.

FINANCIAL MANAGER: Let's not forget the financial side of things. Our efforts
have translated into tangible results, with our profits soaring to new heights. It's a
testament to the dedication and hard work of everyone in this room.

Laughter fills the room as they reminisce about the challenges they've overcome and
the victories they've achieved together. They exchange congratulations and words of
encouragement, united in their shared triumph.
CEO: I couldn't be prouder of each and every one of you. We've faced adversity head-
on and emerged stronger and more resilient than ever before. Here's to continued
success and prosperity for the Zalatorian Cor

Scene 5: Tracking Progress

ZALATORIAN CORPORATION - BOARDROOM - DAY

The management team reconvenes to review progress. The room buzzes with energy
as they gather around the table, eager to assess their achievements.

CEO: Our profits are on track to increase by 50%, and our employees are more
efficient than ever! It's truly remarkable to see how far we've come.

MARKETING MANAGER: Our latest marketing campaign has generated a lot of

buzz – customers are lining up to try our new products! The positive feedback is
pouring in, and our brand reputation is stronger than ever.

IT MANAGER: And our updated website has received rave reviews! Customers find
it easier to engage with us online, leading to increased traffic and conversions. It's a
testament to our commitment to providing exceptional service in every aspect of our
business.

The team cheers, celebrating their success and the positive impact of their actions.
Glasses clink together as they raise a toast to their increased profits and the bright
future ahead.

FINANCIAL MANAGER: Let's not forget the financial side of things. Our efforts
have translated into tangible results, with our profits soaring to new heights. It's a
testament to the dedication and hard work of everyone in this room.

Laughter fills the room as they reminisce about the challenges they've overcome and
the victories they've achieved together. They exchange congratulations and words of
encouragement, united in their shared triumph.
CEO: I couldn't be prouder of each and every one of you. We've faced adversity head-
on and emerged stronger and more resilient than ever before. Here's to continued
success and prosperity for the Zalatorian Corporation!

They raise their glasses in unison, toasting to their accomplishments and the bright
future that lies ahead.

End of Scene