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Problem Solving and Decision Making Course Outline

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Praveena Naidu
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7 views1 page

Problem Solving and Decision Making Course Outline

Uploaded by

Praveena Naidu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Problem Solving and decision-making Course Outline

Introduction to Problem Solving


What is Problem Solving?
Characteristics of Difficult Problems
Barriers to Problem Solving

Strategies for Investigating Problems


Psychological Strategies
Trial and Error
Problem Solving Strategies
Overcoming Barriers to Problem Solving
Decision Making Problems
Troubleshooting and Diagnosis Problems
Strategic Performance Problems
Policy Analysis Problems
Design Problem Solving

Models for Problem Solving


Deming Wheel – PDCA Cycle
Hurson’s Productive Thinking Model
Fishbone
TRIZ
Problem Solving Cycle
Problem Solving Cycle
Identify the Problem
Explore Possible Strategies
Set Goals
Look at Alternatives
Select a Possible Solution
Implement a Possible Solution
Evaluate the Result

Improving Decision Making Skills and Thinking Capacity


Steps to Effective Decision-Making
Creating a Paired Comparison Analysis Table
Grid Analysis Tool for Decision-Making
Improving Decision Making Skills and Thinking Capacity
Knowledge
Comprehension
Application
Analysis
Synthesis
Evaluation

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