Me (2024-08-28, [Link] AM): Order RW04948403 isn
Vincent Akihiro (2024-08-28, [Link] AM): Hi, This is Vince from GoPro Support!
I'll be more than glad and happy to assist you today. How can I help?
Me (2024-08-28, [Link] AM): The order hasnt been delivered. Send to be stuck.
Vincent Akihiro (2024-08-28, [Link] AM): Oh got it. Thank you for bringing this to
my attention, Nachiket
Vincent Akihiro (2024-08-28, [Link] AM): That sounds so bad since you still
haven't received the order that you placed for us.
Vincent Akihiro (2024-08-28, [Link] AM): No worries, Let me do my best to check
this for you.
Me (2024-08-28, [Link] AM): Tracking shows it’s been at a warehouse for a week
Vincent Akihiro (2024-08-28, [Link] AM): Can you provide your shipping address
forverification please?
Me (2024-08-28, [Link] AM): 72 Westmount Rd S, Waterloo, ON N2L2L1
Vincent Akihiro (2024-08-28, [Link] AM): Thank you. Nachiket
Vincent Akihiro (2024-08-28, [Link] AM): Would you mind placing this chat on hold
for a minute or 2 while checking the status?
Me (2024-08-28, [Link] AM): Ok
Vincent Akihiro (2024-08-28, [Link] AM): Thank you, Hold on
Vincent Akihiro (2024-08-28, [Link] AM): Thanks for holding up, Nachket. It looks
like the order has already been shipped under tracking 1ZA561V56861143274 and is on
its way to your address, but it doesn't show any ETA for when you will receive the
order. To extend my help, I can possibly coordinate this with our internal team for
further assistance. Can you confirm if you want a reshipment or full refund on this
order? Please be advised that we can only reship the item on the same address you
did write in to place this order.
Me (2024-08-28, [Link] AM): Please refund the order. I’ll place a new order.
Vincent Akihiro (2024-08-28, [Link] AM): Thanks for confirming, Nachiket. Please
allow me to send their response within 24-48 hours via email. Would that be okay?
Me (2024-08-28, [Link] AM): Ok
Vincent Akihiro (2024-08-28, [Link] AM): Do you have other concerns or questions
for me that I can assist you with today?
Me (2024-08-28, [Link] AM): Can I get a case number?
Vincent Akihiro (2024-08-28, [Link] AM): Yes, Here's your case: 15010811 as your
reference. Nachiket.
Me (2024-08-28, [Link] AM): Thank you
