Cardiac Science: Global Cardiac Science KOL & KDM Analysis and CRM Management
Cardiac Science: Global Cardiac Science KOL & KDM Analysis and CRM Management
Cardiac Science
DECLARATION
I, Archisman Som, CU Registration Number 146-1111-0221-18 and Roll Number
107/MBA/231015, an MBA student of Indian Institute of Social Welfare and Business
Management (IISWBM), affiliated to The University of Calcutta (CU), hereby declare
that this Summer Internship Project Report entitled “Global Cardiac Science KOL &
KDM Analysis and CRM Management” is a bonafide project work undertaken by me
at TheRightDoctors, Hyderabad, Telangana, during the period of June-August, 2024 as
partial fulfilment of the requirements for the Degree of Master of Business
Administration (MBA) of University of Calcutta.
Further, the same Project Report has not been submitted by me elsewhere for the
award of any Degree, Diploma or other qualification.
ACKNOWLEDGEMENT
I would also like to thank Jay Sir for his continuous support and for
providing valuable insights that helped shape the project’s direction. His
expertise and advice have been instrumental in enhancing my
understanding of the subject matter.
I am also grateful to Nikita Ma’am for her guidance and support during
this internship. Her practical advice and timely assistance helped me
overcome challenges and complete the project successfully.
Thank you all for your support and guidance throughout this journey.
Sincerely,
Archisman Som
Business Analyst Intern
Table of
CONTENTS
01 EXECUTIVE SUMMARY 1
02 INTRODUCTION 2
03 PROJECT SCOPE 3
04 OBJECTIVE 4
05 ABOUT THERIGHTDOCTORS 5-6
06 RESEARCH METHODOLOGY 7 - 13
07 DATA COVERAGE 14 - 15
08 ANALYSIS & INTERPRETATION 16
09 FINDINGS 17 - 18
10 CONCLUSION 19
11 SUMMARY OF PROJECT 20
12 RECOMMENDATIONS 21 - 22
13 LIMITATIONS OF PROJECT 23
14 SCOPE FOR FUTURE 24
15 BIBLIOGRAPY 25
EXECUTIVE SUMMARY
This project aims to create a comprehensive global database of Key Opinion Leaders
(KOLs) and Key Decision Makers (KDMs) in cardiac care, leveraging CRM management
to enhance strategic decision-making and foster collaboration across the healthcare
ecosystem. The database will compile detailed profiles of leading doctors, industry
contacts, and their affiliations, expertise, and social media presence. The objective is
to support TheRightDoctors’ (TRD) content publication and strategic initiatives by
identifying and engaging top experts in cardiac science.
Data collection is carried out through online searches, social media platforms (Google,
LinkedIn, Facebook, Instagram, Twitter), and conference brochures, ensuring
adherence to ethical and legal standards. By centralizing this information, TRD will be
able to draw data-driven insights that can inform their strategy and improve
engagement with leading professionals in the medical field.
The project is organized into weekly tasks, systematically gathering and analyzing
data from different sources. Early findings reveal a regional concentration of leading
doctors in southern and eastern India, a low rate of new drug approvals since 2011, and
the presence of numerous previously unknown medical device and pharmaceutical
companies. These findings suggest opportunities for increased outreach to
underrepresented regions and for promoting innovation within the pharmaceutical
sector.
This project plays a crucial role in fostering innovation and ensuring balanced
representation of experts across regions, thereby contributing to the overall
advancement of cardiac healthcare globally.
1
INTRODUCTION
THIS INITIATIVE FOCUSES ON IDENTIFYING TOP DOCTORS AND KEY OPINION LEADERS
(KOLS) IN CARDIAC SCIENCE ACROSS INDIA, THE USA, AND EUROPE, ALONGSIDE
RELEVANT PHARMACEUTICAL FIGURES AND MEDICAL DEVICES. UTILIZING CONFERENCE
DATA AND ONLINE SOURCES, A CENTRALIZED EXCEL DATABASE WILL SYSTEMATICALLY
TRACK THIS INFORMATION FOR INFORMED CONTENT AND STRATEGY DEVELOPMENT ON
PLATFORMS LIKE THERIGHTDOCTORS.
2
PROJECT SCOPE
PURPOSE
To enhance strategic decisions in cardiac care through comprehensive
analysis of Key Opinion Leaders along with Key Decision Makers and
effective CRM management on a global scale.
OBJECTIVE
To identify and engage Key Opinion Leaders and Key Decision Makers in
global cardiac science, utilizing CRM management for data-driven insights
and enhanced collaboration across the healthcare ecosystem.
RESEARCH
Collecting data from platforms like Google, LinkedIn, Facebook, Instagram,
and Twitter can serve purposes like market research, competitive analysis,
and personal insights. However, it's crucial to approach this task ethically
and legally, adhering to each platform’s privacy policies and terms of
service.
REVIEW
Developing a comprehensive global database of key opinion leaders and
decision-makers in cardiac science will provide a centralized and detailed
resource for identifying and engaging with top experts. This database will
facilitate collaboration, inform strategic decisions, and offer vital insights
into global research trends and emerging topics in cardiac science.
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OBJECTIVE
The primary objective of this initiative is to develop a comprehensive database of key
opinion leaders and key decision-makers in the field of Cardiac Science, both within
India and internationally. This database aims to serve as a centralized, detailed
resource for pinpointing and engaging with leading experts, providing TRD with the
insights and connections necessary for future content publication and strategic
planning. By mapping out the landscape of KOLs in Cardiac Science, TRD can better
understand the global research trends and emerging topics in the field, facilitating
more targeted and impactful content creation.
In addition to doctors, the initiative seeks to include key contacts within the
pharmaceutical industry, recognizing the interconnected nature of healthcare and
pharmaceutical advancements. By incorporating information on relevant drugs and
medical devices, the database will offer a holistic view of the Cardiac Science domain,
encompassing the tools and innovations that are shaping the field.
The objective also includes maintaining detailed records of these entities, ensuring
that the data is organized, accessible, and easily updatable. This comprehensive
approach to data collection and organization will enable TRD to navigate the complex
landscape of Cardiac Science with greater precision and foresight, ultimately
enhancing their ability to contribute meaningfully to the field.
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ABOUT THERIGHTDOCTORS
History
Founded in 2013, The Right Doctor emerged with a mission to revolutionize the
intersection of technology and medicine. As a budding organization based in
Hyderabad, Telangana it focuses on providing insightful content and support to
medical professionals and the broader community. With a commitment to advancing
medical knowledge and bridging gaps in healthcare marketing, The Right Doctor
strives to enhance the visibility of super-specialty doctors and the latest
developments in medical science.
Organizational Chart
CEO
Intern
5
Publication of Articles and Journals: Research papers and articles highlighting recent
advancements in medical science. Analyses of the after-effects of COVID-19 on
healthcare and insights into various diseases.
Collaborations with Medical Devices and Pharmaceutical Companies: Bridging the
gap between marketing teams and super-specialty doctors to foster better
understanding and collaboration.
Direct Research Paper Publishing: Providing a platform for super-specialty doctors
lacking social media presence to publish their research.
Live Telecasts of Medical Conferences: Broadcasting key medical conferences like
ICCCON , YUVA, etc to increase accessibility and engagement.
Pharmaceutical Marketing Awareness: Educating pharmaceutical marketing teams
about newly invented salt compositions for product development.
Through its diverse offerings and strategic revenue generation methods, The Right Doctor
aims to be at the forefront of medical education and collaboration, contributing to a more
informed and connected healthcare community.
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RESEARCH METHODOLOGY
The research methodology for collecting data on prominent doctors in Cardiac
Science involves a systematic and multi-faceted approach, leveraging various online
tools and platforms. This methodology is designed to ensure the comprehensive
gathering of relevant information, facilitating the development of a detailed database
for future networking and strategic initiatives.
The process begins with online searches, primarily utilizing search engines like Google
to gather initial contact information and professional backgrounds of the identified
key opinion leaders in Cardiac Science. These searches often yield valuable data from
various sources, including medical websites, academic publications, and news
articles, providing a foundational understanding of each doctor's professional
standing and contributions to the field.
Social media platforms play a crucial role in the research methodology, offering
insights into the professional activities, affiliations, and networks of these doctors.
Platforms like LinkedIn are particularly useful for accessing detailed professional
histories, educational backgrounds, and current positions, while Facebook, Instagram,
and Twitter provide a glimpse into their broader social engagement and public
influence. By analyzing the social media activity of these doctors, researchers can
identify their areas of interest, expertise, and influence within the medical community.
To organize and manage the collected data efficiently, tools like Google Sheets and
Zoho forms are employed. Google Sheets serves as a dynamic platform for compiling,
updating, and sharing information among the research team, ensuring that the data
remains accessible and up-to-date. Zoho forms are utilized to capture and structure
data inputs systematically, allowing for easy integration of new information as it
becomes available.
The methodology also includes reviewing conference brochures, which often list
prominent speakers and participants, providing a direct link to the leading voices in
Cardiac Science. By incorporating data from these brochures, the research team can
identify emerging trends and key discussions within the field.
Overall, the research methodology combines online searches, social media analysis,
and organized data management to create a comprehensive database of prominent
doctors. This approach not only ensures the accuracy and relevance of the collected
data but also enhances the team's ability to engage effectively with the medical
community, fostering future collaboration and knowledge sharing.
The research design for this initiative is meticulously structured to ensure a systematic
approach to data collection and analysis on doctors in the field of Cardiac Science.
The design is organized around weekly tasks, which allows for a disciplined and
consistent process. This structure helps maintain focus and ensures that all relevant
information is captured in a timely and organized manner.
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The primary goal of the research design is to identify key medical figures in Cardiac
Science and compile comprehensive profiles for each. These profiles include a range
of information such as contact details, professional experience, and social media
activity. The information is gathered from publicly available sources, ensuring that the
data collection process is both ethical and transparent. Online searches are used to
gather initial data, leveraging platforms such as Google to access various sources like
medical websites, news articles, and academic publications. These searches provide a
broad understanding of each doctor's professional background and contributions to
the field.
Social media platforms are another critical component of the research design. By
examining the social media activity of these doctors on platforms like LinkedIn,
Facebook, Instagram, and Twitter, the research team gains insights into their
professional networks, areas of interest, and influence within the medical community.
This information is vital for understanding the broader context of their work and their
engagement with peers and the public.
To organize and manage the collected data, tools like Google Sheets and Zoho forms
are employed. Google Sheets serves as a collaborative platform where the research
team can compile, update, and share information efficiently. This ensures that the
data remains accessible and up-to-date for all team members. Zoho forms are used
to structure the data inputs systematically, allowing for easy integration and analysis.
INR 2,25,293
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Key Opinion Leaders (KOLs) Searching Process: Step-by-Step
Guide
9
Key Decision Makers (KDM) Searching Process: Step-by-Step
Guide
10
Key Decision Makers and Devices in Cardiology: Step-by-
Step Guide
11
Action: LinkedIn’s advanced filters help narrow searches by department (e.g.,
Marketing, Sales, Medical Devices), location, and job function, enabling you to target
regional marketing professionals or senior executives for more relevant connections.
12
Drug Search Process: Step-by-Step Guide
13
DATA COVERAGE
THIS RESEARCH INITIATIVE AIMS TO BUILD A COMPREHENSIVE DATABASE OF DOCTORS
AND KEY PHARMACEUTICAL CONTACTS ACROSS VARIOUS MEDICAL SPECIALTIES. BY
COMPILING DETAILED PROFILES, INCLUDING PROFESSIONAL EXPERIENCE, CONTACT
INFORMATION, AND SOCIAL MEDIA ACTIVITY, THERIGHTDOCTORS (TRD) CAN ENHANCE
THEIR NETWORKING, CONTENT PUBLICATION, AND COLLABORATION EFFORTS.
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Overview of excel data:
1. Total KOL: 225
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ANALYSIS & INTERPRETATION
Data analysis of social media profiles belonging to doctors and key pharmaceutical
contacts offers invaluable insights for shaping effective business strategies. By closely
examining their online activities, professional interactions, and public engagements,
organizations like TheRightDoctors (TRD) can gain a deeper understanding of the
digital behaviors and preferences of these professionals. This analytical approach
empowers TRD to customize strategies that resonate with their target audience,
ultimately fostering stronger relationships and enhancing outreach efforts.
Firstly, social media profiles act as a window into the interests, expertise, and
professional networks of doctors and pharmaceutical contacts. By tracking posts,
comments, and interactions, TRD can pinpoint key areas of interest and influence. This
data allows for the identification of topics that resonate most with these individuals
and highlights how they engage with relevant content. Understanding these
preferences enables TRD to tailor their communication strategies and content to
better align with the specific interests and needs of their audience.
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FINDINGS
225 27 47 65 36
KOL KOL’S BAR KDM’S BAR DRUG SUBSTITUTES DEVICES
HIGH-PROFILE DOCTORS:
MANY DOCTORS ARE CLASSIFIED AS "STARS" AND "SUPERSTARS" IN BUSINESS ANALYSIS REPORTS, INDICATING
THEIR SIGNIFICANT INFLUENCE IN INDIA'S MEDICAL FIELD.
PARTNERSHIP OPPORTUNITIES:
THESE FINDINGS PRESENT NETWORKING AND COLLABORATION OPPORTUNITIES FOR THERIGHTDOCTORS WITHIN
THE PHARMACEUTICAL AND MEDICAL DEVICE INDUSTRIES.
THE ANALYSIS REVEALS REGIONAL DISPARITIES AMONG INDIA'S TOP DOCTORS AND
HIGHLIGHTS PARTNERSHIP OPPORTUNITIES IN MEDICAL DEVICES AND PHARMACEUTICALS
FOR THERIGHTDOCTORS.
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The analysis of doctor profiles in India, maintained in Excel, reveals a significant
regional concentration. Out of a total of 150 detailed profiles, the majority are from the
southern and eastern regions, with markedly fewer profiles from the western and
northern regions. This geographic distribution suggests that the southern and eastern
regions are home to a higher concentration of leading doctors, reflecting a possible
regional disparity in the prominence and influence of medical professionals. Within the
Business Analysis Reports (BARs), it was observed that many of these doctors are
classified as "stars" and "superstars," indicating their high level of recognition and
influential positions in the medical field across India. This categorization highlights
their exceptional expertise and prominence within the medical community.
In addition to the analysis of medical professionals, the research also examined the
pharmaceutical landscape, specifically focusing on drugs approved since 2011. The
findings reveal a notably low count of new drug approvals in recent years. This limited
number of approvals suggests a potential gap in innovation and development within
the pharmaceutical sector, signaling an opportunity for future advancements and
new drug development.
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CONCLUSION
THE PROJECT SUCCESSFULLY DEVELOPED A COMPREHENSIVE GLOBAL DATABASE OF KEY
OPINION LEADERS AND DECISION-MAKERS IN CARDIAC SCIENCE. BY LEVERAGING
ONLINE TOOLS, SOCIAL MEDIA ANALYSIS, AND CONFERENCE DATA, THE INITIATIVE
PROVIDED VALUABLE INSIGHTS INTO REGIONAL EXPERTISE AND PHARMACEUTICAL
ADVANCEMENTS. FINDINGS HIGHLIGHTED REGIONAL IMBALANCES AND OPPORTUNITIES
FOR INNOVATION IN DRUG DEVELOPMENT AND MEDICAL DEVICES. STRATEGIC
SUGGESTIONS FOCUSED ON EXPANDING OUTREACH, LEVERAGING INFLUENTIAL
DOCTORS, AND PROMOTING PHARMACEUTICAL INNOVATION. IMPLEMENTING THESE
RECOMMENDATIONS WILL ENHANCE TRD’S ENGAGEMENT, FOSTER INDUSTRY
CONNECTIONS, AND DRIVE IMPACTFUL CONTENT CREATION, POSITIONING TRD AS A
PIVOTAL PLAYER IN THE CARDIAC SCIENCE DOMAIN AND THE BROADER MEDICAL
COMMUNITY.
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SUMMARY OF PROJECT 1
The research involves collecting data from various platforms, including Google,
LinkedIn, Facebook, Instagram, and Twitter, while adhering to ethical and legal
standards. This data will be used to build a centralized resource that supports TRD's
content publication and strategic planning efforts by identifying and engaging top
experts in cardiac science.
The project is structured around weekly tasks to systematically gather and analyze
data. It employs online searches, social media analysis, and conference brochures to
build a detailed database of medical professionals and pharmaceutical industry
contacts. The aim is to understand their professional influence, areas of expertise, and
engagement within the medical community.
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RECOMMENDATIONS
Based on the findings, here are several strategic suggestions for TRD to enhance its
growth and influence in the medical and pharmaceutical sectors:
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5. Utilize Data for Strategic Insights:
Comprehensive Database Utilization: Leverage the detailed and organized database
of doctors to identify trends, gaps, and opportunities within the medical and
pharmaceutical sectors. Use this data to inform TRD's strategic planning and decision-
making processes.
Customized Content and Outreach: Develop customized content and outreach
strategies based on the data insights. Tailor communication and engagement efforts
to meet the specific needs and interests of different regions and professional
categories.
By implementing these suggestions, TRD can expand its reach, foster innovation, and
strengthen its network within the medical and pharmaceutical communities,
ultimately driving growth and achieving its objectives more effectively.
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LIMITATIONS OF PROJECT
While the initiative to develop a comprehensive global database of Key Opinion
Leaders (KOLs) and Key Decision Makers (KDMs) in the cardiac care domain has
significant potential, there are several inherent limitations that need to be
acknowledged.
One primary challenge is the dynamic nature of the healthcare industry, necessitating
ongoing updates to the database. New doctors will emerge, existing ones will retire,
and medical innovations will reshape the landscape. Maintaining an accurate
database requires significant labor and time, leading to increased operational
expenses as human resources are needed for continuous updates.
A key limitation of the project is the accuracy of data from secondary sources like
Google, LinkedIn, and social media. Many doctors do not share complete contact
details, leading to potential gaps or outdated information. Consequently, this may
result in errors in the database, affecting the project's ability to accurately represent
the medical community.
The manual process of searching, verifying, and entering data into the Customer
Relationship Management (CRM) system is another major constraint. Manually sifting
through social media profiles, conference brochures, and industry publications to
gather relevant data is highly time-consuming. In some cases, identifying the right
information, especially contact details or professional affiliations, can take hours.
Furthermore, the manual process increases the likelihood of human errors, which can
affect the overall quality of the database.
Moreover, before adding any new data to the CRM, it is essential to first check whether
the information already exists in the system to avoid duplication. This involves cross-
referencing the existing database with new data, which is a tedious and time-
consuming process. Failure to perform this task effectively can lead to data
redundancy, reducing the efficiency of the CRM system. Duplicate entries can also
mislead decision-makers, resulting in ineffective outreach strategies.
Another significant challenge is the limitation in data accessibility and legality. Data
privacy laws, such as GDPR in Europe, can restrict the collection and usage of personal
data. The project must navigate legal and ethical boundaries while gathering data
from various platforms. Compliance with data protection regulations is critical, but it
also limits the scope of data that can be gathered, especially contact information like
phone numbers and email addresses.
In conclusion, while the project has strong potential, it faces challenges like ongoing
updates, manual data collection, and legal restrictions. Success will require
automating processes, ensuring data privacy, and dedicating resources for
maintenance.
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SCOPE FOR FUTURE
The scope of the project has the potential to grow significantly in the future, aligning
with the continuous evolution of the medical field, particularly in cardiac care. With the
increasing advancements in technology, pharmaceuticals, and medical devices, the
demand for up-to-date data on Key Opinion Leaders (KOLs) and Key Decision Makers
(KDMs) will continue to rise. This project can become a critical asset for decision-
making, strategic planning, and fostering collaborations within the healthcare
ecosystem.
As cardiac care evolves with the emergence of new treatments, drugs, and devices,
this database will serve as a vital resource for healthcare organizations,
pharmaceutical companies, and medical professionals looking to engage with the top
experts in the field. The database will enable real-time updates, offering dynamic
insights into KOLs and KDMs, and supporting industry trends by identifying early
adopters and innovators within the medical community.
One of the key future benefits of this project is its capacity to drive more personalized
and targeted content for TRD's publications. By analyzing trends from data collected
across various platforms—such as LinkedIn, Facebook, Instagram, Twitter, and
conference brochures—TRD can better engage with the global cardiac care
community. This will ensure that the organization is not only connecting with leading
doctors but also understanding their impact and influence in the field. Moreover, by
identifying new opportunities for collaboration and outreach, TRD can play a
significant role in shaping the future of cardiac care.
In the long term, the project can adopt a subscription-based model where doctors
and industry professionals can self-register and update their profiles, ensuring real-
time accuracy. A self-sustaining system of continuous data flow will allow TRD to
remain at the forefront of cardiac care innovations. Regularly engaging with these
experts through newsletters, webinars, and industry collaborations will further reinforce
TRD’s position as a leader in strategic decision-making for cardiac care.
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BIBLIOGRAPHY
For gathering KOLs and KDMs details
1.www.linkedin.com
2.www.x.com
3.www.facebook.com
4.www.instagram.com
5.www.practo.com
6.www.justdial.com
7.www.apollo247.com
8.Hospitals official website
9.www.youtube.com
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