Date:22-03-2024 IT Support Service

Level-3
WRITEN TEST (55 minute)

1. Which is the example of social media platform?

A. LinkedIn B. Yahoo C. Google D. Yahoo
2. Which is not a peripherals device?
A. Keyboard B. Mouse C. Monitor D. CPU
3. What is the permanent memory built into your computer called?
A. RAM B. CPU C. CD-ROM D. ROM
4. Which of the following is not an input device?
A. Keyboard B. Monitor C. Joystick D. Microphone
5. You should save your computer from-
A. Viruses B. Anti-virus C. Driver software D. System Software
6. Work area on which computer Windows, icons, menus and dialog box appear is called?
A. Screen B. Desktop C. Working area D. Frame
7. Which tool is used to minimize the number of fragmented files and enhance the speed?
A. Disk space B. De frag C. Scan disk D. Double space
8. The resolution of a monitor is measured in-
A. Megabits B. Hz C. Dots per inch (DPI) D. Inches (di)
9. Tasman’s PC is not booting. What possible problems could this cause?
A. Bad HDD B. Bad Model C. Bad RAM D. Bed Processor
10. How many types of IP address?
A. 2 B. 4 C. 3 D. 5
11. What is the max data transfer rate of STP cable
A. 10 Mbps B. 100 Mbps C. 100 Mbps D. 1000 Mbps
12. E-mail stands for?
A. Electrical mail B. Electronic messaging service
C. Electronic mail D. Electrostatic mail
13. ISP stands for?
A. Internet Security Platform B. Internet service Provider
C. Instant service processor D. Internet supervision protection
14. What is the unit of bit rate measured?
A. Bits per hertz B. Bits per second
C. Name Seconds D. Pixels per second
15. Which of the following is boot media?
A. USB boot disk B. Master Boot Record (MBR)
B. UEFI C. Boot GPT
Fill in the gaps-
16. A hard disk is divided into tracks which are further subdivided into “Sectors”
17. DDR4 is a type of RAM. Here the meaning of 4 is “4 th generation”
18. A series of instructions that tells a computer what to do and how to do it is called a
“Program”
19. Kaspersky is a name of “Anti-Virus”
20. The “Source Drive” is the drive containing the files to be copied
21. “Thermal Paste” is typically used between a heatsink and a high-power integrated
circuit such as a CPU.
22. Verification of a login name and password is known as “Authentication”
28. The full form of Wi-Fi is “Wireless Fidelity”
24. Full form of WPA in router setting is “Wi-fi Protected Access”.
25. “Chrome” is a popular web browser that is developed and ma by Google.
26. What is search engine?
Answer: A search engine is a software system that allows users to search for information
on the World Wide Web.
27. What is network switch?
Answer: A network switch is a networking device that connects multiple devices within a
Local Area Network.
28. What does a RAM test do?
Answer: The Windows Memory Diagnostic tool can help you by checking the memory
installed in your system. If your Windows machine is regularly crashing, freezing or
giving you the dreaded blue screen of death, it could have defective physical memory.
29. What is IP address?
Answer: An Internet Protocol (IP) address is the unique identifying number assigned to
every device connected to the internet.
30. What do you mean by RAM testers / Memory testers?
Answer: Memory testers are specialized test equipment used to test and verify
memory modules.
 Formative Assessment (IT Support, Level 1)
1. A Device That Holds a disk is called a
a. Drive c. Memory
b. Rom d. Ram
2. Which of the following pane is not available in Task Pane?
a. Getting Started c. Word Art
b. Clip Art d. Search Results
3. Which type of software would you use to make the computer perform a specific task such as
writing a letter or drawing a picture?
a. Application software c. Operating system
b. Utility software d. System software
4. Which of following units represents the largest amount of data?
a. Kilobytes c. Gigabytes
b. Terabytes d. Megabytes
5. A file that user can open and use it called
a. Application c. Program
b. Document d. Data
6. Which of the following allow you to select more than one slide in a presentation?
a. Alt+ Click each slide c. Ctrl+ Click each slide
b. Alt+ Drag each slide d. ESC+ Click each slide
7. What PowerPoint feature will you use to apply motion effects to different objects of slide?
a. Slide Transition c. Animation Objects
b. Slide Design d. Animation Scheme
8. Which one consists of instruction that control the computer?
a. Programs c. Keyboard
b. List d. File
9. Presentation design regulate the formatting and layout for the slide and are commonly called
a. Templates c. placeholders
b. Design plates d. Blueprints
10. Dos and some versions of Unix are example of ?
a. Old-fashion c. Command line interface
b. GUI d. Parallel interface
11. Which of the following is not a term of MS-Excel?
a. Cells c. Columns
b. Rows d. Documents
12. What is the short cut key to highlight the entire column?
a. Ctrl+ C c. Ctrl+ Page Up
b. Ctrl+ Enter d. Ctrl+ Space Bar
13. What is a cookie
a. A file created by the browser each time its user accesses a Website.
b. A virus placed on a computer by spyware to delete directories.
c. An image file that expends to fill a browser’s cache.
d. A text file placed on a client by a Web server to track user preferences.
14. Which is an example of formula?
a. =A1+A2 c. A1+A2
b. =add(A1:A2) d. SUM(A1:A2)

15. Which one of the following memories is used to store data Permanently?
a. primary memory c. Cache memory
 b. Secondary memory d. Register
16. Which Tab in MS Word can be used to Change Character size and typeface?
a. View c. Page Layout
b. Insert d. Home
17. Older printers were typically connected to computers through a ;
a. serial port c. Parallel port
b. NIC card d. jack
18. What port is a fast connection that is more flexible than traditional serial and parallel ports?
a. Serial c. Parallel
b. USB d. Ethernet
19. Which of the following function will use to find the highest number in a series of number?
a. MAX (B1:B3) c. HIGH(B1:B3)
b. MAXIMUM(B1:B3) d. HIGHEST(B1:B3)
20. Modem speed is measured in;
a. bit per second c. bit per millisecond
b. bytes per second d. bytes per minute
21. Which command will you use in Power Point if you need to change the color of different
objects without changing content?
a. Design Template c. Font Color
b. Color Scheme d. Object Color
22. What is WiMax?
a. Wireless Internet Technology c. client
b. super computer d. PDA
23. Thesaurus tool in MS Word is used for
a. Spelling suggestions c. Help menu
b. Synonyms and Antonyms words d. Translate
24. What is another name of a program
a. Software c. Topology
b. Procedure d. Utilities
25. Which is an example of a function?
a. =add (A3:A4) c. =Sum(A3:A4)
b. =A3+A4 d. A1+A2
26. To use a microphone for input on your computer, you must install a
a. ARUAL card c. Sound card
b. Acoustic card d. NIC card
27. The term dots per inch (dpi) refers to a printer
a. Resolution c. Output
b. Speed d. colors
28. The key F7 opens a
a. Close dialog box d. Spelling and Grammar check
b. Open dialog box box
c. Save dialog box
29. The most commonly magnetic device is?
a. ROM c. DVD
b. RAM d. Hard disk
30. Which is the built-in-defragment utility
a. File defragmenter c. Disk defragmenter
b. Folder d. Windows
 Formative Assessment (IT Support, Level 1)
1.which one of the best input device in GIU
Mouse Graphics tablet Voice System Touch Panel
2. Older printers where typically connected to computers through a
Serial port NIC Card parallel port Jack
3. A modem is typically connected to a computer through a
Serial port NIC Card Parallel Port Jack
4. A Which one enables a user to participate in email discussion groups on topics of particular interest to the user
Subscriber list Mailing list News list Email list
5. The rules that people follow when using information systems are referred to as
software hardware procedures protocols
6. Another name for a program is
software procedure typology Utilities
7. The primary purpose of software is to turn data into what?
web sites information programs objects
8. The physical equipment that processes data in order to create information is called the
typology computer hardware software
9. Software that is actively utilized by end-users (like Word or Photoshop) is called
System software Operating system Application software driver
10. “Background” Software that allows the computers to work is called
Shareware application software desktop system software
11. Programs that coordinate computer resources provide an interface between users and the computer, and run
applications are called.
Systems software Operating systems application software device driver
12. Windows XP, Macintosh X, and Linux are all examples of
Application Software operating systems browsers shareware
13. Programs designed to perform specific tasks related to managing computer resources are called
System software Operating system application software utility programs
14. Specialized programs designed to allow particular input or Output devices to communicate with the rest of the
computer system are called
Compilers interpreters device drivers Operating systems
15. The system component that controls and manipulates data in order to produce information is called the
Monitor Mouse Keyboard Microprocessor
16.A hard disk is divided into tracks which are further subdivided into
clusters sectors Vectors heads
17. What is the main different between DOS and Windows system
Windows is large size Windows has multitasking Windows users graphical Windows is very fast
environment user graphical user
interface system
18. A port is a
Socket that enables Hardware device that Peripheral device attached Space located in the front
information to move allows connection to the to a computer of a computer
through a system internet
19. The software which contains rows and columns is called
Database Drawing Spreadsheet Word processing
20. To add two cells (A1 and A2) together you use following formula
=A1+A2 add(A1+A2) =together(a1:a2) A1 plus A2
22. What is difference between dos and windows?

Ans:

23. What is Icon?

Ans:

24. What is short cut command of double underline?

Ans:

25. What is the meaning of CC?

Ans:

26. What is the meaning of BCC?

Ans:

27.Define password?

28.What do you mean by extension of excel file ?

29. What do you mean by extension of MS word file?

30. When you use bold, Italic, underline, what does it mean?

31. When you use superscript, subscript, what does it mean?

32. What is elaboration of CMOS?

33. What is BIOS?

34. What is difference between application software and system software?

35. What do you mean by default line spacing?

36. Define steps of doing macro?

Ans:

37. Define steps of doing mail merge?

Ans:

38. What do you call the executable file for Microsoft Backup for DOS?

Ans:

39. What do you call the option in the configure screens menu?

Ans: Compatibility Test

40. What is difference between RAM and ROM?

Ans:

Random Access Memory -It’s volatile.

Read Only Memory- It’s Non volatile.

1. The character “ক্ষ” is combination of
A. হ + ম
B. হ + ষ
C. ম + ম
D. ক + ষ
2. Which one is not an English font?
A. Arial
B. Kalpurush
C. SolaimanLipi
D. Nikosh
3. Which one is a cell address in a Spread Sheet?
A. 5A
B. A5
C. @A5
D. A@5
4. Select the function for calculating the remainder of a division operation.
A. mod()
B. reminder()
C. remdiv()
D. divrem()
5. “=if” is a ________ type of function in MS-Excel?
A. Mathematical
B. Logical
C. Comparison
D. Relational
6. What PowerPoint feature will you use to apply motion effects to different objects of a
slide?
A. Slide Transition
B. Slide Design
C. Animation Objects
D. Animation Scheme
7. Which of the following is not a part of Slide Design?
A. Design Template
B. Color Scheme
C. Animation Scheme
D. Slide Layout
8. A microprocessor unit, a memory unit, and an input/output unit form a:
A. CPU B. Compiler C. Microcomputer D. ALU
9. The full form of SSD is
A. Solid State Device
B. Solid State Drive
C. Secondary Storage Device
D. Secondary Storage Drive
10. Which provides the fastest data access time?
A. RAM
B. ROM
C. CD-ROM
D. Hard disk
11. A hard disk is divided into tracks which are further subdivided into:
A. clusters
B. sectors
C. vectors
D. heads
12. From what location are the 1st computer instructions available on boot up?
A. ROM BIOS
B. CPU
C. boot.ini
D. CONFIG.SYS
13. ASCII stands for
A. American Standard Code for information Interchange
B. American Standard Code for information Interaction
C. All Standard Code for Information Interchange
D. All Standard Code for Information Interaction
14. The standard internet protocol is:
A. FTP
B. UDP
C. TCP/IP
D. TCP
15. The Operating system manages
A. Memory
B. Processor
C. Disks and I/O devices
D. All
16. Which is a Search Engine?
A. Google Chrome
B. Microsoft Edge
C. MSN
D. Yellow Page
17. How to open an email account?
A. Log in
B. Sign in
C. Sign account
D. Sign up
18. Which is not a Cloud storage?
A. OneDrive
B. Google Drive
C. Hard Disk Drive
D. Mega Drive
19. Which one is not social media?
A. Google
B. Facebook
C. YouTube
D. LinkedIn
20. Google Docs is a ___________.
A. Social Media
B. One Line storage
C. Online Word Processor
D. Cloud storage
21. Which is a Volatile Memory?
A. RAM
B. ROM
C. SSD
D. EPROM
22. Which one is not a part of System Unit?
A. Scanner
B. Processor
C. RAM
D. HDD
23. The Full form of OSH is
A. Occupational Safety and Health
B. Official Safety and Health
C. Official Health and Safety
D. Occupational Health and Safety
24. Which class of IP 172.16.10.125 is
A. Class A
B. Class B
C. Class C
D. Class D
25. How many bits are in a MAC address?
A. 32
B. 38
C. 48
D. 64
26. Which medium is not in used as a network cable?
A. Twisted Pair
B. Fiber Optic
C. Coaxial
D. IDE
27. Which one is not a wireless communication medium?
A. WiFi
B. LAN
C. WiMax
D. Hotspot
28. What is the extension of an executable file?
A. .rar
B. .docx
C. .exe
D. .sys
29. What kind of software is BIOS?
A. Application software
B. Firmware
C. OS
D. Utility software
30. Which is System software?
A. Linux
B. WinRAR
C. Reader
D. Microsoft Edge
31. Write down the meaning of WPM in Typing.
Words per minute
32. What is the main difference between SAVE and SAVE AS?
Save allows you to update a previously saved file with new content, whereas Save As allows
you to save a new file or an existing file to a new location with the same or different name.
33. What is the difference between Formula and Function in Worksheet?
A Formula is an equation designed by a user in Excel, while a Function is a predefined
calculation in the spreadsheet application.
34. What is the main difference between Router & Switch?
A router's main objective is to establish a connection between various networks in a
simultaneous manner. Also, it works on the network layer. A switch's main objective is to
establish a simultaneous connection among various devices. It basically functions on the data
link layer.
35. What is the function of NIC?
A NIC provides a computer with a dedicated, full-time connection to a network. It implements
the physical layer circuitry necessary for communicating with a data link layer standard, such as
Ethernet or Wi-Fi. Each card represents a device and can prepare, transmit and control the flow
of data on the network.
36. Write down the full form of GPT and MBR.
Master Boot Record (MBR) disks use the standard BIOS partition table. GUID partition table
(GPT) disks use the Unified Extensible Firmware Interface (UEFI)
37. What is Frozen Screen Problem?
The most common cause of computers freezing is software-related. It might be software that's
incompatible with your system, an app that's stuck in a loop, corrupt files like faulty device
drivers, or a virus or malware writing to protected system memory or overwriting sensitive
system files.
38. What is Courteous Manner?
marked by good manners suitable to a court.
39. List down the name of 3 types of charts in Excel?
Column chart
Line chart
Pie chart
Bar Chart
40. What is the function of Format Painter?
The Format Painter tool is used to copy and paste character and paragraph formats to existing
text.

31. Write down the name of the Left-hand and Right-hand Home Keys for English Typing.
Left-hand: A S D F Right-hand: J K L ;
32. What is the main difference between SAVE and SAVE AS?
Save aims to update the current content of the last stored file, whereas SAVE AS aims to save
a new folder or to save an existing file to a new place with the identical name or another title.
33. What is the difference between Formula and Function in Worksheet?
A Formula is an equation designed by a user, while a Function is a predefined.
34. Mention the main Function of ALU
The ALU performs arithmetic (addition, subtraction, multiplication, division) and logic operations
(such as OR and AND etc.)
35. Mention the name of IP Classes.
Class A, Class B, Class C & Class D
36. What is OSI?
Open System Interconnection (OSI) is an internet protocol
37. Write down the name of partition types
GPT and MBR
38. What is Blue Screen Problem?
A blue screen error (also called a stop error) can occur if a problem causes your device to shut
down or restart unexpectedly
39. What is Courteous Manner?
It’s a combination of Effective questioning, Active listening and good speaking skill
40. What is the function of Format Painter?
The Format Painter tool is used to copy and paste character and paragraph formats to existing
text.