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GROUP 4 Narrative - Productivity and Quality Tools

Lean Enterprise is a transformative approach aimed at eliminating waste and maximizing value across various sectors, including manufacturing, healthcare, and personal productivity. Key principles include defining customer value, streamlining processes, and fostering continuous improvement through methods like Just-in-Time and Kaizen. Successful implementation leads to enhanced efficiency, reduced costs, and improved customer satisfaction.

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0% found this document useful (0 votes)
8 views23 pages

GROUP 4 Narrative - Productivity and Quality Tools

Lean Enterprise is a transformative approach aimed at eliminating waste and maximizing value across various sectors, including manufacturing, healthcare, and personal productivity. Key principles include defining customer value, streamlining processes, and fostering continuous improvement through methods like Just-in-Time and Kaizen. Successful implementation leads to enhanced efficiency, reduced costs, and improved customer satisfaction.

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attaccasebongs
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Lean Enterprise, a concept that has transformed businesses, organizations, and even personal

productivity. Around the world, lean principles are applied not just in manufacturing, but also in

services, healthcare, and non-profits. The primary goal of lean production is to:

●​ Eliminate waste

●​ Streamline processes

●​ Create value for customers

Many organizations that have successfully implemented lean principles have seen major

improvements in operations, cost efficiency, and customer satisfaction.

What is Lean Production?

At its core, lean production is about:

●​ Producing only what is needed, when it is needed, and in the right quantity

●​ Reducing excess inventory and unnecessary steps

●​ Focusing on value-added activities

This concept originated from the Toyota Production System (TPS), which was designed to

eliminate inefficiencies in manufacturing. However, lean production is more than just a

technique—it is a mindset. Both employees and managers must continuously seek improvement

to maximize efficiency.

What is Lean Thinking?

The idea of lean thinking goes back to Henry Ford's Ford Production System (FPS) in the early

20th century. However, Toyota expanded and refined this system through the work of Taiichi

Ohno, who introduced key principles such as:


●​ Just-in-Time (JIT) Manufacturing – Producing only when there is demand, reducing

overproduction and waste.

●​ Kaizen (Continuous Improvement) – Encouraging employees at all levels to suggest

improvements.

●​ Kanban (Visual Workflow Management) – a visual work management system, often

used in agile project management, that focuses on visualizing workflow, limiting work in

progress (WIP), and facilitating continuous improvement.

These methods helped Toyota eliminate inefficiencies and become one of the most competitive

automotive companies in the world.

The Five Core Principles of Lean Production

To effectively implement lean production, businesses must follow these five key principles:

●​ Define Value from the Customer’s Perspective – Focus only on what customers truly

need.

●​ Map the Value Stream – Identify every step in the production process and remove

waste.

●​ Ensure a Smooth and Continuous Workflow – Prevent bottlenecks and delays.

●​ Adopt a Pull System – Produce based on real customer demand, not forecasts.

●​ Pursue Continuous Improvement (Kaizen) – Encourage everyone to find ways to

enhance efficiency.

These principles are not limited to manufacturing—they can be applied to service industries and

even daily activities.


Real-Life Applications of Lean Thinking

Lean production is not just for factories; it can be seen in many industries and even in personal

productivity:

●​ Fast-food chains (e.g., McDonald’s) – Prepare food only when ordered, reducing waste

and ensuring freshness.

●​ Healthcare facilities – Digitize records and streamline hospital operations to improve

patient care.

●​ Personal productivity – Manage time and resources effectively by eliminating

unnecessary tasks.

Why is Lean Enterprise Important?

Ultimately, the lean enterprise approach is about maximizing value while minimizing waste.

Whether in business, services, or everyday life, applying lean principles leads to:

●​ Greater efficiency

●​ Lower costs

●​ Higher customer satisfaction

WASTE ELIMINATION

The key principle behind lean thinking is valuing the point of view of customers. This means if

the customers do not find a product or service valuable, they will not be willing to spend money

in exchange for it.


Based on the TPS, the following are the three broad categories of the types of waste in a

production system:

1.​ Muda (Non-Value-Added Activities)

This is a Japanese term for non-value added production activities which could be

wasteful. The context of value came from the perspective of customers. Customers are

not willing to spend their money on non-value added activity. Example: If a company

manufactures a product with unnecessary steps or features that the customer does not

care about, these activities are considered waste. The solution for that would be to

eliminate non-value-added tasks and streamline processes.

2.​ Mura (Irregularity in Production)

This type of waste is related to the irregularity of the process. The process of JlT is used

to lessen the uncertainty and irregularity in the production process. Example, if a factory

produces too much on one day and too little the next, it creates inefficiencies, bottlenecks,

and delays. To avoid this, we should implement

Just-in-Time (JIT) manufacturing to create a smooth, predictable workflow.

3.​ Muri (Overburden and Excessive Workload)

This is the waste that comes from overburden and unreasonableness. Reduction from this

waste could be done through better standardization of the production processes. Example:

Pushing employees to work beyond their capacity leads to fatigue, mistakes, and burnout.

Machines overworked without proper maintenance can break down. The best solution for

that is to standardize workflows and allocate resources efficiently to prevent overburden.


The following is another breakdown of the many types of waste:

a.​ Overproduction - In order to maximize the use of production capacity, organizations

ought to make good schedules of the production of products. Therefore, it is better to

manufacture products in smaller number that are more or less closer to what is demanded

by the market to avoid overproducing.

b.​ Setup Time - Although set up times are essential in any production process, it does not

produce any output. Resources like employees, raw materials, and other components are

idle during set up time. Hence, set-up time makes waste even if necessary. Under the lean

production system, as much as possible, set-up time is lessened in relation to the different

production process steps.

c.​ Processing Time - Processing time is the time necessary to manufacture a product.

Basically, product price is based on its market value and not on processing time, therefore

the latter is considered as waste. Under the lean production system, much attention is

given to determine approaches that lessen the number of steps and the times related with

them in the production process.

d.​ Waiting Time – Production lead time is increased when a product is in queue due to

unavailability of equipment or other resources. A longer production lead time results in

waste and contributes to quality problems due to obsolete or expired raw materials and

components.
e.​ Transportation - The value of the product does not increase due to its internal

transportation among the production facility, warehouses, and retail locations. Under the

lean production system, production facilities like factories, warehouses, and supplier

facilities need to be located near each other to minimize the waste.

f.​ Movement - Poor layout, work and process design may result in unnecessary movement

of raw materials and components inside a production facility, which does not create value

for the product. Under the lean production system, the layout must be designed to

diminish the waste from movement.

g.​ Inventory - It is best to maintain a minimum amount of inventory for a smooth

production process. Any extra inventory in a production facility adds waste because of

extra storage and handling requirements. Also, extra inventory increases the production

lead times and lessens the capability of a firm to respond immediately to changes in

demand.

h.​ Poor Quality - Any Product or component produced not based on specifications is

considered scrapped or wasted. In addition, resources utilized in making the poor-quality

product are also wasted. Kaizen, a quality and continuous improvement tool used in TPS,

is a vital element under the lean production system. Kaizen intends to eradicate waste

through discovering and getting rid of or minimizing those activities that only add cost

but do not add value or quality.


Eliminating waste in production is essential for improving efficiency, reducing costs, and

delivering value to customers. By implementing lean manufacturing principles and focusing

on Muda, Mura, and Muri, companies can streamline their operations, minimize waste, and

maintain a competitive edge in the market. Organizations that successfully reduce inefficiencies

can enhance productivity, improve product quality, and ensure customer satisfaction.

Lean Production System

The Lean Production System is a strategic approach to manufacturing that focuses on reducing

waste while maximizing efficiency and productivity. This system consists of various key

components that enable businesses to optimize their operations and ensure a smoother workflow.

By implementing these principles, organizations can achieve a more sustainable and

cost-effective production process. To better understand its application, we will explore its

different elements and how they contribute to operational success.

1. Pull Production System

The pull production system is centered on manufacturing goods based on actual customer

demand rather than producing large quantities in advance. This approach helps businesses

minimize excess inventory, ensuring that resources are allocated efficiently. By producing only

what is necessary, companies can reduce costs associated with storage and unsold goods.

Additionally, this system enhances customer satisfaction by delivering fresh and high-quality

products on demand. It also encourages a more adaptive workflow, allowing businesses to

respond to market trends in real time.


2. Push Production System

Unlike the pull production system, the push production system operates on forecasted demand,

meaning that goods are produced in advance based on expected sales. While this method allows

for a steady supply of products, it also poses the risk of overproduction and wasted resources.

Businesses that rely on this system must have an accurate forecasting model to avoid excessive

inventory buildup. The push system is commonly used in industries with stable demand, but it

requires efficient supply chain management to prevent financial losses. Companies adopting this

approach must balance production levels with actual sales to maintain profitability.

3. Small Batch Sizes

Producing in small batches allows businesses to maintain flexibility in their operations while

minimizing costs and defects. This method ensures that production processes remain efficient by

reducing waste and allowing for quick adjustments. Smaller batch sizes also contribute to

maintaining product quality, as errors can be identified and corrected without causing significant

losses. Furthermore, it enhances customer satisfaction by allowing businesses to offer fresher

products with consistent standards. Companies utilizing this system benefit from increased

adaptability and improved overall operational efficiency.

4. Short Setup Times

Reducing setup times is a crucial aspect of lean production, as it enables businesses to transition

smoothly between different production processes. A streamlined setup process prevents

unnecessary delays, ensuring that operations remain efficient and productive. By implementing

effective scheduling and preparation techniques, companies can optimize their workflow and
meet customer demands promptly. Additionally, shorter setup times contribute to lower

operational costs, as less time is wasted on unproductive activities. A well-structured setup

system improves overall performance and enhances the organization's ability to handle varying

production requirements.

5. Just-in-Time (JIT) Inventory

The Just-in-Time inventory system focuses on maintaining only the necessary amount of raw

materials required for production. This approach significantly reduces storage costs and prevents

material wastage, ensuring a more cost-effective operation. By carefully managing supply

chains, businesses can avoid excess inventory while still meeting customer demands. The JIT

system enhances operational efficiency by synchronizing production schedules with supply

deliveries. However, for this method to be successful, companies must establish strong supplier

relationships and maintain precise inventory management.

6. Uniform Production Planning

Standardizing production components simplifies the manufacturing process, making it more

efficient and organized. By implementing uniform production planning, businesses can reduce

complexities and improve resource allocation. This approach ensures that operations run

smoothly by minimizing variations in production methods. Consistency in production also leads

to improved product quality, as standardized procedures help eliminate defects. Businesses that

adopt uniform production planning benefit from a more structured and streamlined workflow,

enhancing overall efficiency.


7. Continuous Improvement (Kaizen)

Kaizen, or continuous improvement, is a key principle in lean production that focuses on making

gradual yet consistent enhancements to production processes. This approach encourages

businesses to identify inefficiencies and implement small, incremental changes to improve

overall performance. By fostering a culture of continuous learning and development,

organizations can maintain high productivity and quality standards. Kaizen also promotes

employee involvement, as workers are encouraged to contribute ideas for process optimization.

Through ongoing assessment and refinement, businesses can sustain long-term growth and

operational excellence.

8. Close Supplier Relationships

Maintaining strong relationships with suppliers is essential for ensuring a steady supply of

high-quality materials. A well-managed supplier network allows businesses to reduce

procurement costs while securing reliable raw material deliveries. Close collaboration with

suppliers also facilitates better coordination in inventory management, preventing stock

shortages and production delays. Effective supplier partnerships contribute to consistent product

quality and operational efficiency. Businesses that prioritize supplier relationships gain a

competitive advantage by establishing a more resilient and responsive supply chain.

9. Multifunctional Workforce

Training employees to perform multiple roles within an organization increases flexibility and

efficiency. A multifunctional workforce enables businesses to adapt to workload fluctuations

without disruptions in operations. Cross-trained employees can take on various responsibilities,


reducing dependency on specialized labor and ensuring smooth workflow transitions. This

approach also enhances teamwork and productivity, as employees become more versatile and

capable of handling diverse tasks. Organizations that invest in workforce development benefit

from improved efficiency and a more resilient operational structure.

10. Five S (5S) System

The 5S system is a workplace organization methodology designed to improve efficiency,

productivity, and safety. It consists of five principles: Sort, Set in order, Shine, Standardize, and

Sustain. Implementing this system helps businesses create a clean, well-organized workspace,

reducing clutter and eliminating unnecessary items. A structured work environment minimizes

wasted time spent searching for tools and materials, improving overall productivity. The 5S

system also fosters a culture of discipline and continuous improvement, contributing to better

operational standards.

11. Visual Controls

Visual controls enhance workplace efficiency by providing clear indicators that help employees

monitor production processes. These controls include signs, labels, and color-coded systems that

simplify task execution and prevent errors. By implementing visual management tools,

businesses can improve communication and coordination within the workplace. This approach

reduces the likelihood of mistakes and enhances overall operational transparency. A

well-designed visual control system ensures that employees can quickly identify potential issues

and take corrective action.


12. Preventive Maintenance

Regular maintenance of equipment and machinery is essential to prevent unexpected breakdowns

and costly repairs. Preventive maintenance ensures that production systems remain operational

and efficient, reducing downtime and associated costs. By scheduling routine inspections and

servicing, businesses can extend the lifespan of their equipment and maintain consistent

productivity. This approach minimizes disruptions in operations, allowing companies to meet

production targets without unexpected failures. A proactive maintenance strategy enhances

overall reliability and reduces long-term operational expenses.

13. Value Stream Mapping (VSM)

Value Stream Mapping is a lean tool used to analyze and optimize production processes by

identifying inefficiencies and waste. This method allows businesses to visualize the entire

production flow and pinpoint areas that require improvement. By streamlining workflows,

companies can enhance productivity while reducing unnecessary steps and costs. VSM promotes

a data-driven approach to process enhancement, enabling organizations to make informed

decisions. Implementing value stream mapping results in a more efficient and well-structured

production system.

The Lean Production System provides businesses with a comprehensive approach to improving

efficiency and reducing waste. By integrating its key components, organizations can optimize

their operations and enhance overall productivity. Each principle contributes to the creation of a

more sustainable and cost-effective production environment. Through continuous improvement

and effective resource management, businesses can maintain high-quality standards while
maximizing profitability. Adopting lean production methods ensures long-term success and

adaptability in an ever-changing market.

VALUE STREAM MAPPING SYMBOLS

Value Stream Mapping (VSM) Symbols used in process mapping. These symbols are categorized

into Process Symbols, Information Symbols, and Material Symbols

VALUE STREAM MAPPING- PROCESS SYMBOL

Customer/Supplier

This icon represents outside sources. It represents the supplier when placed

in the upper-left, and the customer when placed in the upper-right.

Process

This icon is a process box with operator. The process or activity name is

listed in the top bar, and the department or function name in the center

area. It may represent a process, operation, department, or other activity

involved in material flows. Ex. Top Bar- Budgeting, then Center Area

Finance Department. A department Involve on that activity or process.

Production Control

This icon is a process box; an area where value can be added to a product.

The process or activity name is listed in the top bar, and the department or

function name in the center area. It is a shared process operation or

department. It includes estimates for the number of operators required for


the value stream. This is similar to the process symbol but this one is the

central activity or process. In simple term this is a general activity or

process.

Process Box with Information Technology

Process or activity name in the top bar, Department or function name in

the center area. The information technology used to assist in the

processing of information in the lower-left corner. If largely or completely

manual, may indicate "manual" or "manual" plus the information

technology used. Same as with Process and production control symbol but

this one involves the IT (Information Technology). The technology used is

written on the lower left corner.

Data Table

This data box is placed under other icons that have information required for

analyzing the system. It typically includes Cycle Time (Process Time, Lead

Time), Changeover Time, and other processing information.

VALUE STREAM MAPPING – INFORMATION SYMBOLS

Production Kanban

This is a visual signal representing a trigger of production of a specific

number of parts. This signal tells the operator or production team when

and how much to produce.


Batch Kanban

This indicates batch processing. This signal the operator or production

team to produce per batch.

Batch Withdrawal Kanban

This is a card or device that instructs a handler or operator to withdraw

items via batch processing from a supermarket. This Signal to withdraw

items per batch fromj a supermarket.

Withdrawal Kanban

This is a card or device that instructs a handler or operator to withdraw

items from a supermarket. Same with Batch withdrawal kanban but this

one signal to withdraw a specific and single item from a supermarket.

Database

A database. This represent the data storage system where the information is

recorded and retrieved. It include inventory records, process data, or

customer orders.

Information Box

Text box for including relevant information only as needed. This is a note

section for extra details.


VALUE STREAM MAPPING – MATERIAL SYMBOLS

Physical Pull

This is a withdrawal of materials from a supermarket.

Shipment Truck

This represents shipments using external transport from a supplier. It may be

labeled with the frequency of shipment.(Daily, every 2 hours, every week or

every month

Inventory

This is a material queue of products that are not being processed. It represents

storage of raw materials as well as finished goods. The time period may be

listed below the icon.

Supermarket

This is an inventory "supermarket" that contains some inventory available to

downstream customers enabling them to select what they need. The next

process or customer would pull from this inventory. It is a storage place where

items are kept until needed. Not an actual supermarket, just a term

used for storage.


Push Arrow

This icon represents a push of information or material from one process to

another. A process produces something regardless of the downstream needs.

FIFO Lane

This represents a First In, First Out sequence flow. If this symbol is present in a

process, it only means that process used a FIFO method.

Inventory/In-box

An In-box is an information queue. This icon indicates inventory. Inventory is

usually paperwork or electronic files. If there is a cost (5 value) listed below

the symbol, it represents the scheduling priority. Inventory examples: - Forms

in people’s In-boxes - Work stored in e-mails (messages, requests for

information, files) - Untransmitted faxes

Operator

This is the symbol for a worker. It is added to a process box to indicate a

worker completes some or all of the process tasks.

Multiple Operators

This symbol and number represents the number of workers involved.

Percentage of time to perform the specific process may be noted in

parentheses to the right of the number of workers.


Load Leveling

This icon batches kanbans to level mix or volume. (Like spreading out

tasks evenly to avoid being overloaded). If this symbol or icon is present on

a process this onloy means that a process used a load leveling.

Phone

This represents collecting information via telephone.

Kaizen Burst

This highlights improvement needs at a specific process that is critical to

achieving the future state map. This Icon is mark on a process that needs

fixing or improvement.

Manual Information

This arrow indicates manual flow of information. Ex. Verbal information

or written notes

Electronic Information

This shape represents electronic flow of information Compare to Manual

information, this one passed the information thru electronic or digital. Ex.

Emails or automated messages


Go See Scheduling

Glasses represent collecting information visually. It can also indicate

information scheduling. If this icon is present on a process it means that a

manager or any incharge must check the factory or production personally.

Kanban Post

This represent a location for Kanban signal pickup. This act as

communication point indicate if task is ready to the next step, replenish

materials, or start or stop production.

Pull Arrow, Pull Arrow 2, Pull Arrow 3, Pull Arrow 4

This indicates that a customer or process pulls from a previous process. All

of this icon only represent the same concept. This all means materials are

pulled based on actual demand rather than being pushed forward without

Control.

Safety/ Buffer Stock

This is an inventory stock reserved for specific circumstances. Extra

inventory kept aside for emergencies.


Sequence pull ball

This icon represents a pull system that gives instruction to other

processes to produce a predetermined type and quantity of product

without using a supermarket. Ex. Custome T-shirt shops that prints only

when there is a order.

Signal Kanban

This icon is used to alert when the inventory levels in the supermarket

between two processes drops to a trigger or minimum point.

Timeline Segment

A timeline segment shows value-added times and non-value-added times.

Value-added times are cycle processing times, and non-value-added

times are wait times.

Timeline Total

This represents the end of a timeline. It includes totals for value-added

and non-value-added time.

Clock

A clock icon indicates a delay or timing constraints.


Rework

This indicates multiple iterations or a need for rework

These symbols are essential to familiarize oneself with because each one conveys significant

information that helps organizations analyze their processes effectively. By understanding these

symbols, businesses can pinpoint inefficiencies, identify sources of waste, and determine areas

that require improvement. They serve as a visual representation of key aspects within a value

stream, enabling better decision-making and streamlined workflow management. When properly

utilized, these symbols contribute to optimizing productivity, reducing unnecessary costs, and

enhancing overall operational efficiency.

Advancement in Lean Production

Under the lean production system, most tools and approaches are fairly easy. Information

technology is increasingly becoming essential in this system. Advancements in Lean Production

focus on smarter technology, automation, and data-driven decision-making to improve efficiency.

Modern Lean systems also integrate sustainable practices, cutting down waste while keeping

costs low. By combining these innovations with Lean principles, businesses can stay

competitive, agile, and more responsive to customer needs.

Technology in lean production

Lean technology in the present times evolved alongside human innovation, continuously

reshaping how we produce goods though improving the process more efficiently, adaptive, and

sustainable.
●​ Industrial robots - Industrial robots are automated machines designed to perform

repetitive, precise, and high speed tasks in manufacturing and other industries.

●​ RFID (Radio frequency identity - RFID (Radio Frequency Identification) is a wireless

technology that uses radio waves to automatically identify and track objects, people, or

animals.

●​ IOT(Internet of Things) SENSORS - The Internet of Things (IoT) refers to a network

of interconnected devices that collect, share, and analyze data in real time.

●​ 3D PRINTING - 3D printing, also known as additive manufacturing, is a technology that

creates physical objects layer by layer from digital designs.

●​ AI AND MACHINE LEARNING - Artificial Intelligence (AI) refers to computer

systems that can perform tasks requiring human intelligence, such as learning,

decision-making, problem-solving, and language processing.

Lean Six Sigma ( Lean Production + Six Sigma)

Lean Six Sigma is a combination approach using lean production and six sigma. It centers on

improving process flow and speed, plus enhancing the quality. Such process follows five

different laws for Lean Six Sigma

Laws of Six Sigma

1.​ The law of the market - Customers are critical to quality because they define quality and

is the highest priority for improvement

2.​ The law of flexibility - The more the process is receptive and flexible to adopt changes,

the better the progress of the project implementation.


3.​ The law of focus - This can be interpreted as the main causes of delay of activities

originating from just 20% of activities thus enables a faster refocus during the

reorientation phase

4.​ The law of velocity - Higher the number of works in progress (real unrefined tasks) the

lower is the speed of progress due to various ground level handicaps

5.​ The law of complexity and cost - The bulky nature of products is against the foundation

of lean management manufacturing principles. The bulk, complex manufacturing process

and product and services specifications contribution to render offerings redundant.

Advancements in Lean Production and Lean Six Sigma are making businesses smarter, faster,

and more efficient. With technology like AI and automation, companies can cut waste, improve

quality, and stay ahead of the competition. The Laws of Lean Six Sigma help keep things

running smoothly by reducing variation, fixing bottlenecks, and always focusing on what

customers need. As industries keep evolving, those who embrace these improvements will be

more adaptable, sustainable, and successful in the long run.

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