Modular Booking System Product
Document
1. Overview
This project aims to develop a modular, white-labeled booking system tailored for
onboard services in marine and hospitality industries. The platform will support multiple
high-value service domains including Exclusive Dining, Adventure & Excursions, Fitness &
Personal Training, Events & Entertainment, and Medical & Health Services. The goal is to
create a scalable, flexible system that can be customized per client and service, improving
guest experience while maximizing revenue and operational efficiency.
2. Problem Statement
Currently, onboard service bookings across various domains are handled by fragmented
systems or manual processes, leading to:
● Inefficient resource utilization and overbooking risks
● Poor guest experience due to lack of easy, centralized booking access
● Limited ability for businesses to customize and scale booking services across
different offerings
● Increased operational overhead for staff managing multiple booking channels
● Difficulty in integrating partner services and handling complex pricing or commissions
3. Opportunity
A unified, modular booking system offers the chance to:
● Centralize and automate booking management across diverse service domains
● Provide guests with a seamless, intuitive booking experience on any device
● Enable flexible configuration and branding for multiple clients or ships
● Integrate partner services and commission models for expanded offerings
● Open up new revenue streams with premium, exclusive, and subscription-based
experiences
● Lay the foundation for future service expansions with a plug-and-play architecture
4. Modular Booking System Domains
4.1 Exclusive Dining Experiences
● Support private dining rooms, chef’s tables, wine tasting events, and cooking
classes.
● Manage limited seating, time slots, and premium pricing tiers.
● Provide special event booking capabilities and package deals.
4.2 Adventure & Excursion Bookings
● Book guided tours, scuba diving, snorkeling, hiking, zip-lining, helicopter rides, and
more.
● Enable partner/vendor integrations with commission and revenue sharing tracking.
● Handle multi-participant bookings and prerequisite checks (e.g., certifications for
diving).
4.3 Fitness & Personal Training Packages
● Book personal coaching sessions, group classes (Pilates, CrossFit), and wellness
retreats.
● Support subscription models and package deals with equipment rentals or add-ons.
● Allow scheduling recurring sessions and waitlist management.
4.4 Event & Entertainment Ticketing
● Book theatre shows, concerts, exclusive parties, and VIP meet & greet events.
● Support tiered seating, dynamic pricing, and bundled ticket packages.
● Enable sponsorship opportunities and promotion management.
4.5 Medical & Health Services
● Schedule onboard doctor consultations, telemedicine sessions, and health
screenings.
● Support integration with insurance providers and onboard health management
systems.
● Manage confidentiality, appointment types, and follow-ups.
5. Key Product Features
● Flexible Booking Engine: Time slot management, capacity control, priority booking,
and cancellation policies.
● Multi-Domain Support: Modular configuration to activate/deactivate service
domains per client.
● Partner & Commission Management: Track third-party vendors, commissions, and
payouts.
● Subscription & Membership Handling: Recurring bookings, perks, and bundled
services.
● White-Label Customization: Branding, language, UI theming, and content
management.
● Multi-Role Access: Guest portals, staff dashboards, and admin configuration
panels.
● Notifications: Email, SMS, and push notifications for booking confirmations and
reminders.
● Reporting & Analytics: Utilization, revenue tracking, customer behavior, and
operational insights.
● Offline Mode: Local caching and sync for intermittent connectivity environments.
6. Business Value
● Increased Revenue: Premium pricing on exclusive services and commission from
partners.
● Enhanced Customer Experience: Simple, centralized access to a wide range of
onboard services.
● Operational Efficiency: Streamlined booking and resource management reduce
manual errors and delays.
● Scalable Platform: Modular design supports rapid addition of new domains or
clients.
● Competitive Differentiation: Offering a seamless multi-service booking system
enhances market positioning.
7. Conclusion
This modular booking system will transform onboard service management by unifying
bookings across diverse high-value domains, delivering superior guest experiences, and
creating scalable revenue streams. By prioritizing flexibility, customization, and ease of use,
the system will serve as a foundation for ongoing innovation in marine and hospitality service
delivery.
8. Next Steps
● Requirements Finalization: Detail workflows, rules, and configurations for each
domain.
● Design: Develop wireframes and prototypes for guest, staff, and admin interfaces
with focus on usability and branding flexibility.
● Architecture: Define backend and API design supporting modular services, partner
integration, and offline capabilities.
● MVP Development: Implement core booking engine and initial domains (e.g., Dining
and Adventure).
● Pilot Testing: Deploy with selected onboard partner to validate system performance
and gather feedback.
● Iterate & Expand: Refine features, onboard additional domains, and scale platform
capabilities.
9. Estimated Timeline
The development of the modular booking system is planned over a period of 8 weeks,
structured as follows:
● Week 1: Project planning, requirements finalization, and technical setup
● Week 2–3: Development of the core booking engine and admin configuration panel
● Week 4: Guest booking interface design and implementation
● Week 5: Staff interface and role-based access setup
● Week 6: Integration of domain-specific features for Dining, Excursions, Fitness,
Events, and Medical
● Week 7: Implementation of notifications, basic offline support, and system
refinements
● Week 8: Testing, QA, and pilot deploymen
Tech Stack
● Frontend: React + Tailwind CSS or Material UI
● State Management: React Context
● Date/Time: date-fns or moment.js
● Backend (Optional): Node.js
● Database (Optional): MongoDB
