NAMBI VERONICA,
TEL: 0700115104,
Email: [email protected].
TO
THE HUMAN RESOURCE MANAGER,
AFRICAN INITIATIVES FOR
RELIEF AND DEVELOPMENT
KAMPALA - UGANDA
19th /02/2025
Dear Sir / Madam;
RE: APPLYING FOR THE POST OF OFFICE ASSISTANT.
With great honor and interest, am here by apply for the above vacancy. I am a graduate from
Makerere University holding a bachelor’s degree in leisure and hospitality management, I exhibit
superior interpersonal skills, computer, exceptional levels of hard work, and result oriented
coupled with the ability to relate and interact with all kind of people given the dynamic
environment. I am a diversified individual with diversified skills obtained from internship, and
working with organizations
I always aim at getting work done while respecting time as a major resource towards improving
the operation excellence of the company. I promise to exercise high level of teamwork, good
customer care, perform all duties assigned to me with the aim of promoting and maintaining the
corporate image and values of the company as well as exercising high levels of discipline. I will be
grateful for your positive response as am looking forward to work with your organisation.
Attached please find my resume for your consideration.
Yours faithfully,
NAMBI VERONICA,
CURRICULUM VITAE
PERSONAL DATA
NAME : NAMBI :
OTHER : VERONICA
SEX : FEMALE
NATIONALITY : UGANDAN
CONTACT ADDRESS : 0700115104
DATE OF BIRTH : 27th 12 1996
MARITAL STATUS : SINGLE
PERSONAL PROFILE:
Am highly skilled, dynamic and emphatic candidate. With experience in resolving complex
customer inquiries, passionate at delivering exceptional customer services and able to exhibit
positive relationship with customers. During this time I was able to gain valuable insight on
customer service skills in the various Hotel Department and I intend to actively use all my gained
knowledge in my current field of employment. Furthermore, extremely flexible and can easily
adapt to any environment without compromising with any of my principles and duties assigned. I
can offer leadership, teamwork and accountability as well
EDUCATION BACKGROUND
YEAR INSTITUTION AWARD
2016 – 2019 MAKERERE UNIVERSITY Bachelor’s Degree in Leisure and Hospitality
Management
2014 – 2015 KITANTE HILL SCHOOL Uganda Advanced Certificate of Education
2010 – 2013 KOLOLO SENIOR Uganda Certificate of education
SECONDARY SCHOOL
RELEVANT SKILLS PRACTICAL ABILITIES AND COMPETENCE
Ability to organize and lead team for effective execution and assignments
Ability to extract, interpret, analyze and solve operational problems
Empathetic and have the ability to understand people in various situations
Ability to actively listen to various concerns and different groups of people
Ability to work under minimum pressure or no supervision
Ability to work with accuracy under time constraints and adhere to strict deadlines
A well-organized person with client orientation and willingness to take initiative
I can comfortably work and integrate with people from a wide range of background
Public speaking and storytelling ability
Good planning, selling, organizing and problem solving skills
Effective communication and interpersonal skills
WORKING EXPERIENCE
YEAR COMPANY RESPONSIBILITY
2021 – 2024 Café Javas Waitress
• Led customers to the eating points
• Served as Liaison between the guests and the
kitchen staffs ensuring efficient fulfillment of
orders
• Addressed and resolved customer dinning
complaints ensuring their satisfaction
• Maintained accurate knowledge of the menus for
the purpose of educating guests and answering
questions
• I ensured that dietary restriction of guest were
followed
• Upselling and suggestive selling.
• Handling Customer complaints
• Handle Customer requests.
• Maintaining high standards of cleanliness and
hygiene throughout the Restaurant
2020 – 2021 Victory driving school Receptionist [casual]
• Received, answered and forwarded incoming calls
• Scheduled appointments
• Interacted with clients
• Performed administrative roles
• Handling cash.
• Maintain cleanliness in the office
2018 – 2019 Eureka hotel and place Trainee
Ntinda • Assisted in housekeeping
• Handled guest complaints ensuring their service
satisfaction
• Assisted in training and supervising new staffs
• Front office operations
• Food and Beverage operations
• Kitchen operations and food preparations
• Guests services and relations
• Room allocation and management
Handled and maintained beverages
2016 –2017 Protea hotel Trainee and casual worker
• Food and beverage maintenance
• Housekeeping
• Managed hotel operations including front desk
CERTIFICATE OF APPRECIATION
Cultural Gala certificate from Makerere University
Course leader’s certificate.
Seed bible institute
LANGUAGES SPOKEN
1. English.
2. Luganda
3. Germany.
4. Swahili.
REFEREES
1. MS. NAMUDDU JUSTINE
CEO TIVANA TRANSPORTERS
Tel: 075634769
2. MS. NAKAZIBWE CLARE
ACCOUNTANT
Tel: 0776088348
3. MR. MUKIIBI EDWIN
CEO (SUITES ME UG)
Tel: 0742201010
DECLARATION
I Nambi Veronica hereby certify that the above statement is correct and any assistance rendered is
highly appreciated.
