BUSINESS
ANALYSIS
FOUNDATION
Lecture 3 – Requirement Elicitation
CONTENT
01 General BA Process
02 Requirement Elicitation
03 Elicitation techniques
04 1st meeting preparation
05 Final project introduction
06 Homework
CONTENT
01 General BA Process
02 Requirement Elicitation
03 Elicitation techniques
04 1st meeting preparation
05 Final project introduction
06 Homework
BA KEY ACTIVITY CYCLE
Validation and Maintenance Information Collection
Validate the end result achieves the Identify problems and
original problem opportunities
Implementation Requirement (Need)
Implement or Deploy the Analyze and define the true
solutions requirement
Evaluation Testing Design (Change & Solution)
Test the solution to evaluate and Define the changes and design
verify the requirements have the solutions that best achieves
been met the requirements
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PROCESS TO MAKE A DIGITAL PRODUCT
Business/ Product development side
Idea Deep-dive Approval Describe
Information Business Logic System
UI/UX
Collection Analysis Analysis Analysis
Product Processing side
• IT Business Analyst
• Product Specialist • System Analyst
• Product Manager Product Product
• UI/UX
• Head of Product/ development processing
• Product Owner
Product Director • Tech Lead
(1): Business/ Product
development side Hybrid (2): Product processing side
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BUSINESS/ PRODUCT SIDE
Deep- Product
Idea Approval
Dive Describe
• Innovation • Market research • Presentation • Request
• Manager level’s • Hypothesis • Approval • Business requirement
ideas testing document (Product
• Business • Data Analytics requirement document)
development • Value
requirements identification
• Strategy • Product operation
• Partnership • User behavior
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TECHNICAL SIDE
Information Business Logic System
UI/UX Output
Collection Analysis Analysis Analysis
• Request • Functional • Review • Use Case • GUI • SRS (System
from requirement Analysis • Specification • Content Requirement
business/ • User Story • Workflow • User Document)
product side. • Business • System Experience • UAT Testcase
• Output Process integration
documents • Non- • System State
from functional • Non-functional
business/pro requirement requirement for
duct side overall each
• Feedback, specification
complains.
• Others
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IMPORTANT TO REMEMBER
BUSINESS SYSTEM
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CONTENT
01 General BA Process
02 Requirement Elicitation
03 Elicitation techniques
04 1st meeting preparation
05 Final project introduction
06 Homework
WHAT IS REQUIREMENT ELICITATION
Finding problems,
opportunities, ideas
Requirement Elicitation focuses on understanding what is/are problems/ opportunities and figure out value
which could be delivered if a requirement is fulfilled
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MAKE GOOD REQUIREMENT
Specific
Measurable
Attainable
Reasonable
Traceable
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CONTENT
01 General BA Process
02 Requirement Elicitation
03 Elicitation techniques
04 1st meeting preparation
05 Final project introduction
06 Homework
ELICITATION TECHNIQUES
Interview
Interface Document
analysis review
Techniques
Observation Survey
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INTERVIEW
• Face to face
• Customer site visit
or Job shadowing
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DOCUMENT
REVIEW
• Requirement Document
(BRD/URD)
• Internal Documents
(Business Process,
Decision, Instruction …)
• Law
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SURVEY
• Open-end questions
• Closed-end questions
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OBSERVATION
• Naturalistic
• Participant
• Structured
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ANALYZING
INTERFACE
• Customer Feedback/Complain
• User Testing
• Development team review
meeting
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CONTENT
01 General BA Process
02 Requirement Elicitation
03 Elicitation techniques
04 1st meeting preparation
05 Final project introduction
06 Homework
1st MEETING TASKS
Demand
Accept the BACCM Initiate
Analysis & Presentation Question list
Offer Analysis Solution
Classification
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BACCM Analysis
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DEMAND ANALYSIS & CLASSIFICATION
Product
User 1 User 2 User n
Demand
… …
1
Demand
2
Demand
n
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PROPOSING PRODUCT OR SOLUTION
Values Functions
Utilities Features
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MAKE PRESENTATION
• BA’s Company introduction
• Brief Customer review
• Overview about stakeholder’s
needs
• Problem Statement
• Proposed solution(s)
• Proposed benefit(s)
• Question list
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MAKE QUESTION LIST FOR STAKEHOLDERS
Do first
1. Related core demands, core
structure of product
2. Utility, User Experience
3. Product Content
4. Product Operation
5. Commercial Term
6. Project Resources
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WORKING ATTITUDE
• Be flexible. There is nothing being the best.
• Don’t base only on Samples.
• The Stakeholder is no obligation to understand
what the BA needs.
• BAs also are not allowed to force Stakeholder to
anything. Just ask for support.
• Principle: Stakeholders only confirm, not
analyze.
• BA need to do analysis and figure out output or
solution
• Elicitation is the recurring activity of analysis.
Ask questions if anything not clear.
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CONTENT
01 General BA Process
02 Requirement Elicitation
03 Elicitation techniques
04 1st meeting preparation
05 Final project introduction
06 Homework
PROJECT
INTRODUCTION
• Trainer: HL is a dental clinic which is
operating in Vietnamese market. Because
HL Dental Clinic want to expand the market,
the company wants to build a mobile app
for customer to improve the user
experience and customer service. HL dental
clinic already has the internal management
system.
• Student: As a BA of a software company,
you are required to develop a solution to
satisfy HL dental clinic’s demand.
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CONTENT
01 General BA Process
02 Requirement Elicitation
03 Elicitation techniques
04 1st meeting preparation
05 Final project introduction
06 Homework
HOMEWORK
Before the 1st meeting, you need to prepare the presentation and
questions for the requirement elicitation & collection tasks. The homework
for today:
- Initial analysis of the HL Dental Clinic’s demand
- Propose the solution for the BOM of HL Dental Clinic
- Prepare the presentation content for the 1st meeting
- Prepare the questions to collect stakeholders’ information.
Notes:
- No questions about the company, the requirements are allowed in this homework
- Work in group, not individual
- Submit your work to the Homework Submission Folder > 02 - HL Dental Clinic
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