7 Troubleshooting

7.4 Fault Information and Troubleshooting

If a fault is reported, the system performs corresponding processing based on the fault level. Handle
the fault according to the possible causes described in the following table.

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the motor and grounding
cables are connected correctly.
◆◆ Check whether the shorting PMSM stator
The main circuit output is
contactor causes short circuit at the
grounded or short circuited.
controller output side.
◆◆ Check whether the motor cables have
damaged jacket
◆◆ Check whether motor parameters comply
Motor auto-tuning is
performed improperly. with the nameplate. Perform motor auto-
tuning again.
◆◆ Check whether encoder pulses per
revolution (PPR) is set correctly.
◆◆ Check whether the encoder signal is
Overcurrent interfered with, whether the encoder cable
Err02 during runs through the duct independently, 5A
acceleration whether the cable is too long, and whether
the shield is grounded at one end.
The encoder signal is ◆◆ Check whether the encoder is installed
incorrect. reliably, whether the rotating shaft is
connected to the motor shaft reliably by
observing whether the encoder is stable
during normal-speed running.
◆◆ Check whether the encoder wirings are
correct. For the asynchronous motor,
perform SVC and compare the current to
judge whether the encoder works properly.
The phase sequence of the
◆◆ Exchange the motor UVW phase sequence.
motor is incorrect.
The acceleration time is too
◆◆ Reduce the acceleration rate.
short.

- 267 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the motor and grounding
cables are connected correctly.
◆◆ Check whether the shorting PMSM stator
The main circuit output is
contactor causes short circuit at the control-
grounded or short circuited.
ler output side.
◆◆ Check whether the motor cables have dam-
aged jacket.
◆◆ Check whether motor parameters comply
Motor auto-tuning is
with the nameplate. Perform motor au-
performed improperly.
to-tuning again.
◆◆ Check whether encoder pulses per revolu-
tion (PPR) is set correctly.

Overcurrent ◆◆ Check whether the encoder signal is inter-

Err03 during fered with, whether the encoder cable runs 5A
deceleration through the duct independently, whether
the cable is too long, and whether the shield
is grounded at one end.
The encoder signal is ◆◆ Check whether the encoder is installed reli-
incorrect. ably, whether the rotating shaft is connect-
ed to the motor shaft reliably by observing
whether the encoder is stable during nor-
mal-speed running.
◆◆ Check whether the encoder wirings are
correct. For the asynchronous motor, per-
form SVC and compare the current to judge
whether the encoder works properly.
The deceleration rate is too
◆◆ Reduce the deceleration rate.
short.
◆◆ Check whether the motor and grounding
cables are connected correctly.
◆◆ Check whether the shorting PMSM stator
The main circuit output is
contactor causes short circuit at the control-
grounded or short circuited.
ler output side.
◆◆ Check whether the motor cables have dam-
aged jacket.
◆◆ Check whether motor parameters comply
Motor auto-tuning is
with the nameplate. Perform motor au-
performed improperly.
to-tuning again.
◆◆ Check whether encoder pulses per revolu-
tion (PPR) is set correctly.
Overcurrent at ◆◆ Check whether the encoder signal is inter-
Err04 5A
constant speed fered with, whether the encoder cable runs
through the duct independently, whether
the cable is too long, and whether the shield
is grounded at one end.
The encoder signal is ◆◆ Check whether the encoder is installed reli-
incorrect. ably, whether the rotating shaft is connect-
ed to the motor shaft reliably by observing
whether the encoder is stable during nor-
mal-speed running.
◆◆ Check whether the encoder wirings are
correct. For the asynchronous motor, per-
form SVC and compare the current to judge
whether the encoder works properly.

- 268 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the input voltage is too high.
The input voltage is too high. Observe whether the bus voltage is too high
(normal: 540–580 V for 380 voltage input).
◆◆ Check for the balance coefficient.
◆◆ Check whether the bus voltage rises too
quickly during running. If yes, the braking
resistor does not work or its model is im-
proper:
◆◆ Check whether the cable connecting the
braking resistor is damaged, whether the
cooper wire touches the ground, and wheth-
er the connection is reliable.
Overvoltage
Err05 during The regen. resistance is too ◆◆ Check whether the resistance is proper 5A
acceleration large, or the braking unit fails. based on the recommendation in chapter 4
and select a proper braking resistor.
◆◆ If a braking unit is used, check whether the
braking unit works properly and whether
the model is proper. If the resistance of the
braking resistor is proper and overvoltage
occurs each time when the elevator reaches
the target speed, decrease the values of F2-
01 or F2-04 to reduce the curve following
error and prevent overvoltage due to system
overshoot.
The acceleration rate is too
◆◆ Reduce the acceleration rate.
short.
◆◆ Check whether the input voltage is too high.
The input voltage is too high. Observe whether the bus voltage is too high
(normal: 540–580 V for 380 voltage input).
◆◆ Check for the balance coefficient.
◆◆ Check whether the bus voltage rises too
quickly during running. If yes, the braking
resistor does not work or its model is im-
proper:
◆◆ Check whether the cable connecting the
braking resistor is damaged, whether the
cooper wire touches the ground, and wheth-
er the connection is reliable.
Overvoltage
Err06 during The regen resistance is too ◆◆ Check whether the resistance is proper 5A
deceleration large, or the braking unit fails. based on the recommendation in chapter 4
andselect a proper braking resistor.
◆◆ If a braking unit is used, check whether the
braking unit works properly and whether
the model is proper. If the resistance of the
braking resistor is proper and overvoltage
occurs each time when the elevator reaches
the target speed, decrease the values of F2-
01 or F2-04 to reduce the curve following
error and prevent overvoltage due to system
overshoot.
The deceleration rate is too
◆◆ Reduce the deceleration rate.
short.

- 269 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the input voltage is too high.
The input voltage is too high. Observe whether the bus voltage is too high
(normal: 540–580 V for 380 voltage input).
◆◆ Check for the balance coefficient.
◆◆ Check whether the bus voltage rises too
quickly during running. If yes, the braking
resistor does not work or its model is im-
proper:
◆◆ Check whether the cable connecting the
braking resistor is damaged, whether the
cooper wire touches the ground, and wheth-
Overvoltage at er the connection is reliable.
Err07 5A
constant speed ◆◆ Check whether the resistance is proper
The regen. resistance is too
large, or the braking unit fails. based on the recommendation in chapter 4
andselect a proper braking resistor.
◆◆ If a braking unit is used, check whether the
braking unit works properly and whether
the model is proper. If the resistance of the
braking resistor is proper and overvoltage
occurs each time when the elevator reaches
the target speed, decrease the values of F2-
01 or F2-04 to reduce the curve following
error and prevent overvoltage due to system
overshoot.
◆◆ Power-off and maintain the elevator.
Maintenance
The elevator is not maintained ◆◆ Disable the maintenance notification func-
Err08 notification 5A
within the notification period. tion by setting F9-13 to 0.
period reached
◆◆ Contact the agent or the manufacturer.
◆◆ Check whether the power fails during run-
Instantaneous power failure
ning.
occurs on the input power
◆◆ Check whether the wiring of all power input
supply.
Err09 Undervoltage cables is secure. 5A
◆◆ Check whether the external power voltage is
The input voltage is too low.
too low.
The drive control board fails. ◆◆ Contact the agent or the manufacturer.

- 270 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the brake is released, and
The mechanical resistance is
whether the brake power supply is normal.
too large.
◆◆ Check whether the guide shoes are too tight.
The balance coefficient is ◆◆ Check whether the balance coefficient is cor-
improper rect.
◆◆ Check whether the encoder feedback sig-
The encoder feedback signal nal and parameter setting are correct, and
is abnormal. whether the initial angle of the encoder for
the PMSM is correct.
Controller Motor auto-tuning is not ◆◆ Check the motor parameter setting and per-
Err10 5A
overload performed properly (the form motor auto-tuning again.
elevator running current is ◆◆ If this fault is reported when the slip experi-
higher than the normal in this ment is carried on, perform the slip experi-
case). ment by using the function set in F3-24.
The phase sequence of the ◆◆ Check whether the UVW phase sequence of
motor is incorrect. the motor is right.
◆◆ Check whether the current has exceeded
The AC drive model is of too the rated current of the AC drive during
low power class. stable-speed running of the elevator with
empty car.
◆◆ Check whether the brake is released, and
The mechanical resistance is
whether the brake power supply is normal.
too large.
◆◆ Check whether the guide shoes are too tight.
The balance coefficient is ◆◆ Check whether the balance coefficient is cor-
improper rect.
Motor auto-tuning is not ◆◆ Check the motor parameter setting and per-
performed properly (the form motor auto-tuning again.
Err11 Motor overload elevator running current is ◆◆ If this fault is reported when the slip experi- 5A
higher than the normal in this ment is carried on, perform the slip experi-
case). ment by using the function set in F3-24.
The phase sequence of the ◆◆ Check whether the UVW phase sequence of
motor is incorrect. the motor is right.
◆◆ Check whether the current has exceeded
The motor model is of too low the rated current of the motor during sta-
power class. ble-speed running of the elevator with emp-
ty car.
◆◆ Check whether the three phases of power
supply are lost.
The power input phases are ◆◆ Check whether the three phases of power
Power supply not symmetric. supply are balanced.
Err12 5A
phase loss
◆◆ Check whether the power voltage is normal.
If not, adjust the power supply.
The drive control board fails. ◆◆ Contact the agent or the manufacturer.
◆◆ Check whether the motor wiring is secure.
The output wiring of the main
◆◆ Check whether the RUN contactor on the
Power output circuit is loose.
Err13 output side is normal. 5A
phase loss
◆◆ Check whether the motor is internally ab-
The motor is damaged.
normal.

- 271 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
The ambient temperature is
◆◆ Lower the ambient temperature.
too high.
The fan is damaged. ◆◆ Replace the fan.
Err14 Module overheat 5A
◆◆ Clear the air filter.
The air filter is blocked. ◆◆ Check whether the installation clearance of
the controller satisfies the requirement.
◆◆ Check wiring of the regen. resistor and brak-
ing unit is correct, without short-circuit.
Subcode 1: The regen. resistor
◆◆ Check whether the main contactor works
Output is short circuited.
Err15 properly and whether there is arch or stuck 5A
abnormal problem.
Subcode 2: The braking IGBT
◆◆ Contact the agent or Inovance.
is short circuited.
◆◆ Check whether the input voltage is low (often
Subcode 1: The excitation
in temporary power supply)
current deviation is too large.
◆◆ Check whether cable connection between
the controller and the motor is secure.
Subcode 2: The torque current
deviation is too large. ◆◆ Check whether the RUN contactor works
properly.
◆◆ Check the circuit of the encoder.
◆◆ Check whether encoder pulses per revolu-
tion (PPR) is set correctly.
◆◆ Check whether the encoder signal is inter-
fered with.
Current control
Err16 ◆◆ Check whether the encoder cable runs 5A
fault
through the duct independently, the cable
is too long, or the shield is grounded at one
Subcode 3: The speed
end.
deviation is too large.
◆◆ Check whether the encoder is installed reli-
ably, the rotating shaft is connected to the
motor shaft reliably, or the encoder is stable
during normal-speed running.
◆◆ Check whether the motor parameters are
correct, and perform motor auto-tuning
again.
◆◆ Increase the torque upper limit in F2-08.
Subcode 1: Reserved. ◆◆ Reserved
◆◆ Serious interference exists in the C, D, and
Z signals of the SIN/COS encoder. Check
whether the encoder cable is laid separately
Subcode 2: The SIN/COS
from the power cables, and whether system
encoder signal is abnormal.
grounding is reliable.
Encoder
interference ◆◆ Check whether the PG card is wired correct-
Err17 ly. 5A
during motor
auto-tuning ◆◆ Serious interference exists in the U, V, and W
signals of the UVW encoder. Check whether
the encoder cable is laid separately from the
Subcode 3: The UVW encoder
power cables, and whether system ground-
signal is abnormal.
ing is reliable.
◆◆ Check whether the PG card is wired correct-
ly.

- 272 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Current
Err18 The drive control board fails. ◆◆ Contact the agent or the manufacturer. 5A
detection fault
Subcode 1: Stator resistance
auto-tuning fails.
◆◆ Check the motor wiring.
Subcode 5: Magnetic pole
position auto-tuning fails.
Subcode 8: Synchronous
motor static auto-tuning is ◆◆ Select other auto-tuning modes or change
selected, but the encoder type the encoder type to SIN/COS encoder.
Motor auto- is not SIN/COS encoder.
Err19 tuning Subcode 9: CD signal 5A
fault ◆◆ Hardware interference exists in the CD sig-
fluctuation is too large in
nals of the SIN/COS encoder. Check whether
synchronous motor static
grounding is normal.
auto-tuning.
Subcode 12: The encoder
◆◆ For semi-automatic angle-free auto-tuning,
initial angle is not learned
the elevator can run at normal speed only
during angle-free auto-tuning
after the encoder initial angle is obtained in
of synchronous motor so that
inspection mode.
an alarm is given.

- 273 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 1: The encoder ◆◆ Check whether the encoder signal circuit is
signal is not detected during normal.
synchronous motor no-load ◆◆ Check whether the PG card is normal.
auto-tuning. ◆◆ Check whether the brake has been released.
Subcode 4: The Z signal
cannot be detected during
synchronous motor
autotuning.
◆◆ Check whether the encoder signal circuit is
Subcode 5: The cables of the normal.
SIN/COS encoder break.
◆◆ Check whether the PG card is normal.
Subcode 7: The cables of the
UVW encoder break.

Subcode 14: The Z signal is

lost during normal running

Subcode 2, 8: Reserved. ◆◆ Reserved

Subcode 3, 15: The motor ◆◆ Exchange the cable sequence of any two of U,
cable sequence is incorrect, V, and W phases of the motor.
the motor brake is not started, ◆◆ Check whether the brake is started during
or the encoder signal quality synchronous motor with-load auto-tuning.
is poor. ◆◆ Check the encoder signal circuit.
◆◆ Exchange any two phases of the motor UVW
Subcodes 3, 15: The phase cables.
sequence of the motor is ◆◆ Check whether the brake is released during
incorrect. with-load auto-tuning of the synchronous
motor.
Speed feedback
Err20 ◆◆ The angle of the synchronous motor is ab- 5A
incorrect
normal. Perform motor auto-tuning again.
◆◆ Reduce the position lock speed loop KP.
Subcode 9: The speed ◆◆ The speed loop proportional gain is exces-
deviation is too large. sive or integral time is insufficient. Decrease
the proportional gain or increase the inte-
gral time properly.
◆◆ Check the phase sequence of the motor.
◆◆ Check whether the brake has been released.
◆◆ Check whether AB signal cables of the en-
Subcode 12: The encoder AB coder break.
signals are lost at startup. ◆◆ If the motor cannot be started at the slip
experiment, perform the slip experiment by
using the function set in F3-24.
◆◆ AB signals of the encoder become loss
suddenly. Check whether encoder wiring is
Subcode 13: The encoder AB
correct, whether strong interference exists,
signals are lost during running.
or the motor is stuck due to sudden power
failure of the brake during running.
◆◆ The encoder analog signals are seriously
Subcode 19: The signals of the
interfered with during motor running, or
SIN/COS encoder are seriously
encoder signals are in poor contact. You
interfered with during running.
need to check the encoder circuit.
Subcode 55: The signals of the
SIN/COS encoder are seriously ◆◆ The encoder analog signals are seriously
interfered with or CD signals interfered with during motor auto-tuning, or
are incorrect during motor encoder CD signals are in wrong sequence.
- 274 - auto-tuning.
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 2: The set value of
the maximum frequency is ◆◆ Increase the value of F0-06 so that it is great-
smaller than the rated motor er than the rated motor frequency.
Parameters are frequency.
Err21 5A
incorrectly set. ◆◆ The SIN/COS, absolute or ABZ encoder is
Subcode 3: The encoder type incorrectly set to the UVW encoder. Test
is incorrectly set. whether the set value of F1-00 is matched
with the encoder.

Subcode 101: The leveling ◆◆ Check whether the leveling and door zone
signal is stuck. switches work properly.
◆◆ Check the installation verticality and depth
of the leveling plates.
Subcode 102: The leveling
Leveling signal
Err22 signal is lost. ◆◆ Check the leveling signal input points of the 1A
abnormal
MCB.
Subcode 103: The leveling
position deviation is too large ◆◆ Check whether the steel rope slips.
in elevator auto-running state.
Subcodes 1, 2, 3: Short circuit ◆◆ Check whether the three-phase output of
to ground exists. the AC drive is short circuited to ground.
Err23 Short circuit ◆◆ Check whether the three-phase output 5A
Subcode 4: Inter-phase short
of the AC drive is short circuited between
circuit exists.
phases or to ground.
Subcode 101: The RTC clock ◆◆ Replace the clock battery.
RTC clock
Err24 information of the MCB is 3B
fault ◆◆ Replace the MCB.
abnormal.
Subcodes 101, 102, 103: The
Storage data
Err25 storage data of the MCB is ◆◆ Contact the agent or the manufacturer. 4A
abnormal
abnormal.
Subcode 101: The earthquake ◆◆ Subcode 101: Check that the earthquake sig-
Earthquake
Err26 signal is active and the nal is consistent with the parameter setting 3B
signal
duration exceeds 2s. (NC, NO) of the MCB.
Fault of special
Err27 Reserved ◆◆ Contact the agent or Inovance. -
controller
Maintenance
Err28 Reserved ◆◆ Contact the agent or Inovance. -
fault
Subcode 101: Feedback of
the shorting motor stator ◆◆ Check that the signal feature (NO, NC) of the
Shorting motor contactor of the MCB is feedback contact on the contactor is correct.
stator contactor abnormal. ◆◆ Check that the contactor and corresponding
Err29 5A
feedback Subcode 102: Feedback of feedback contact act correctly.
abnormal the shorting PMSM stator ◆◆ Check the coil circuit of the shorting motor
contactor of the IO expansion stator contactor.
board is abnormal.
◆◆ Check whether the leveling signal cables are
Subcodes 101, 102: In the connected reliably and whether the signal
normal-speed running or re- copper wires may touch the ground or be
Elevator position leveling running mode, the short circuited with other signal cables.
Err30 4A
abnormal running time is larger than the ◆◆ Check whether the distance between two
value of F9-02, but the leveling floors is too large or the re-leveling time
signal has no change. set in F3-21 is too short, causing over long
re-leveling running time.
Err31 Reserved Reserved ◆◆ Reserved -

- 275 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Err32 Reserved Reserved ◆◆ Reserved -

Subcode 101: The detected ◆◆ Check whether the parameter setting and
running speed during normal- wiring of the encoder are correct.
speed running exceeds the ◆◆ Check the setting of motor nameplate pa-
limit. rameters. Perform motor auto-tuning again.
Subcode 102: The speed
exceeds the limit during ◆◆ Attempt to decrease the inspection speed or
inspection or shaft perform motor auto-tuning again.
autotuning.
◆◆ Check whether the shorting motor stator
Subcode 103: The speed
Elevator speed function is enabled.
Err33 exceeds the limit in shorting 5A
abnormal ◆◆ Check whether the UVW phase sequence of
stator braking mode
the motor is right.
◆◆ Check whether the emergency power capac-
Subcodes 104, 105: The speed
ity meets the requirements.
exceeds the limit during
◆◆ Check whether the emergency running
emergency running.
speed is set properly.
◆◆ Check the wiring of the encoder.
Subcode 106: The MCB speed
◆◆ Check whether SPI communication quality
measuring deviation is too
between the MCB and the AC drive is excel-
large.
lent.

Logic of the MCB is ◆◆ Contact the agent or Inovance to replace the

Err34 Logic fault 5A
abnormal. MCB.

- 276 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 101: When shaft
auto-tuning is started, the ◆◆ Check that the down slow-down switch is
elevator is not at the bottom valid, and that F4-01 (Current floor) is set to
floor or the down slow-down the bottom floor number.
switch is invalid,
Subcode 102: The system is
not in the inspection state
◆◆ when shaft auto-tuning is performed.
(inspection switch not turned
on)
Subcode 103: It is judged upon
power-on that shaft auto-
tuning is not performed.
Subcodes 104, 113, 114: In ◆◆ Perform shaft auto-tuning again.
distance control mode, it is
judged at running startup
that shaft auto-tuning is not
performed.
◆◆ Check whether the elevator running direc-
Subcode 105: The elevator
tion is consistent with the pulse change in
running direction and the
F4-03: F4-03 increases in up direction and
pulse change are inconsistent.
decreases in down direction.
◆◆ Check that NO/NC state of the leveling
Shaft auto- switch is set correctly.
Err35 tuning Subcodes 106, 107, 109: The 4C
◆◆ Check whether the leveling plates are in-
data abnormal plate pulse length sensed at
serted properly and whether there is strong
up/down leveling is abnormal.
power interference if the leveling switch
signal blinks.
◆◆ Check whether wiring of the leveling switch
is correct.
Subcodes 108, 110: No leveling ◆◆ Check whether the floor distance is too
signal is received within 45s large, causing running time-out. Increase
continuous running. the speed set in F3-11 and perform shaft
auto-tuning again to ensure that learning
the floors can be completed within 45s.
◆◆ Enable the super short floor function if the
Subcodes 111, 115: The stored floor distance is less than 50 cm. If the floor
floor height is smaller than 50 distance is normal, check installation of the
cm. leveling plate for this floor and check the
switch and its wiring.
Subcode 112: The floor when
◆◆ F6-00 (Top floor of the elevator) is incorrectly
auto-tuning is completed is
set or the leveling plate is missing.
not the top floor.
◆◆ Check whether the up and down leveling
Subcode 116: The up and
wiring is correct.
down leveling signals are in
◆◆ Check whether the up and down leveling
wrong sequence.
gaps are proper.

- 277 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 101: The feedback of
the RUN contactor is active,
but the contactor has no
output.
Subcode 102: The controller
outputs the RUN signal but ◆◆ Check whether the feedback contact of the
receives no RUN feedback. contactor acts properly.
Subcode 104: When both ◆◆ Check the signal feature (NO, NC) of the
RUN contactor feedback signals of the RUN feedback contact.
Err36 feedback contactor are enabled, their 5A
abnormal states are inconsistent.
Subcode 105: The feedback
of the RUN contactor is active
before re-leveling is enabled.
Subcode 103: The current of
◆◆ Check whether the output cables UVW of the
the asynchronous motor from
controller are connected properly. Check
the acceleration segment to
whether the control circuit of the RUN con-
the constant speed segment is
tactor coil is normal.
too small ( ≤ 0.1 A).

- 278 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the brake contactor opens
and closes properly.
Subcode 101: The output
◆◆ Check that the signal feature (NO, NC) of the
of the brake contactor
feedback contact on the brake contactor is
is inconsistent with the
set correctly.
feedback.
◆◆ Check whether the feedback circuit of the
brake contactor is normal.
◆◆ Check the signal feature (NO, NC) of the
Subcode 102: When both
feedback contact on the brake contactor is
feedback signals of the brake
set correctly.
contactor are enabled, their
◆◆ b. Check whether the states of the multi-way
states are inconsistent.
feedback contacts are consistent.
Subcode 103: The output
of the brake contactor is
◆◆ Check whether the signal feature (NO, NC)
inconsistent with the brake
of the brake travel switch 1/2 feedback is set
travel switch 1 feedback.
correctly.
Subcode 106: The output
◆◆ b. Check whether the circuit of the brake
of the brake contactor is
travel switch 1/2 feedback is normal.
inconsistent with the brake
Brake contactor travel switch 2 feedback.
Err37 feedback Subcode 105: The brake 5A
abnormal contactor feedback is valid ◆◆ Check whether the feedback contact of the
before the brake contactor brake contactor mal-functions.
opens.
Subcode 104: When both
feedback signal of brake travel
◆◆ Check whether the signal feature (NO, NC)
switch 1 are enabled, their
of the brake travel switch 1/2 feedback is set
states are inconsistent.
correctly.
Subcode 107: When both
◆◆ b. Check whether the states of the multi-way
feedback signal of brake travel
feedback contacts are consistent.
switch 2 are enabled, their
states are inconsistent.
Subcode 108: The brake
contactor output is
inconsistent with the feedback
◆◆ Check whether the signal feature (NO, NC) of
of brake travel switch 1 on the
the brake travel switch 1/2 feedback on the
IO expansion board.
IO expansion board is set correctly.
Subcode 109: The brake
◆◆ b. Check whether the circuit of the brake
contactor output is
travel switch 1/2 feedback is normal.
inconsistent with the feedback
of brake travel switch 2 on the
IO expansion board.

- 279 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 101: The pulses in F4- ◆
◆ Check whether the encoder is used correctly
03 do not change within the
◆◆ Check whether the brake works properly.
time threshold in F1-13.
◆◆ Check whether the parameter setting and
Subcode 102: F4-03 increases
in down direction. wiring of the encoder are correct.
◆◆ Check whether the system grounding and
Subcode 103: F4-03 decreases signal grounding is secure.
in up direction. ◆◆  Check the phase sequence of the motor.
Encoder
Err38 Subcode 104: The SVC is used ◆◆ Set F0-00 (Control mode) to 1 (Closed-loop 5A
signal abnormal
in distance control mode. vector control) in distance control mode.
Subcode 105: The down limit
switch acts in up direction
while down slow-down switch
1 is active. ◆◆ Check whether the wiring of up and down
Subcode 106: The up limit limit switches is normal.
switch acts in down direction
while up slow-down switch 1
is active.
◆◆ Check whether the parameter setting (NO,
NC) is correct.
Subcode 101: The motor ◆◆ Check whether the thermal protection relay
Err39 Motor overheat overheat relay input remains socket is normal. 3A
valid for a certain time. ◆◆ Check whether the motor is used properly
and whether it is damaged.
◆◆ Improve cooling conditions of the motor.
Err40 Reserved Reserved ◆◆ Contact the agent or Inovance. 4B
◆◆ Check the safety circuit switches and their
states.
◆◆ Check whether the external power supply is
normal.
Safety circuit Subcode 101: The safety
Err41 ◆◆ Check whether the safety circuit contactor 5A
disconnected circuit signal becomes OFF.
acts properly.
◆◆ Confirm the signal feature (NO, NC) of the
feedback contact of the safety circuit con-
tactor.
◆◆ Check whether the hall door lock and the car
door lock are in good contact.
◆◆ Check whether the door lock contactor acts
Door lock Subcodes 101, 102: The door properly.
Err42 disconnected lock circuit feedback is invalid ◆◆ Check the signal feature (NO, NC) of the 5A
during running during the elevator running. feedback contact on the door lock contac-
tor.
◆◆ Check whether the external power supply is
normal.

- 280 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check the signal feature (NO, NC) of the up
limit switch.
◆◆ Check whether the up limit switch is in good
Subcode 101: The up limit
Up limit signal contact.
Err43 switch acts when the elevator 4A
abnormal. ◆◆ Check whether the limit switch is installed at
is running in the up direction.
a relatively low position and acts even when
the elevator arrives at the terminal floor nor-
mally.
◆◆ Check the signal feature (NO, NC) of the
down limit switch.
Subcode 101: The down limit ◆◆ Check whether the down limit switch is in
Down limit
switch acts when the elevator good contact.
Err44 signal 4A
is running in the down ◆◆ Check whether the limit switch is installed at
abnormal.
direction. a relatively high position and thus acts even
when the elevator arrives at the terminal
floor normally.
Subcode 101: The down slow-
◆◆ Check whether the up slow-down and the
down distance is insufficient
down slow-down are in good contact.
during shaft auto-tuning.
◆◆ Check the signal feature (NO, NC) of the up
Subcode 102: The up slow-
slow-down switch and the down slow-down
down distance is insufficient
switch.
during shaft auto-tuning.
◆◆ Ensure that the obtained slow-down dis-
Subcode 103: The slow-down
tance satisfies the slow-down requirement
switch is stuck or abnormal
at the elevator speed.
during normal running.
Slow-down
Err45 ◆◆ Check whether the signal of the up and 4B
switch abnormal Subcode 106: The up and
down slow-down switches 2 is in wrong
down slow-down switches 2
sequence.
act improperly during shaft
◆◆ Check the signal feature (NO, NC) of the up
auto-tuning.
and down slow-down switches 2.
◆◆ Check whether the signal of the up and
Subcode 107: The up and
down slow-down switches 3 is in wrong
down slow-down switches 3
sequence.
act improperly during shaft
◆◆ Check the signal feature (NO, NC) of the up
auto-tuning.
and down slow-down switches 3.
Subcode 101: The leveling
signal is inactive during re- ◆◆ Check whether the leveling signal is normal.
Re-leveling leveling.
Err46 2B
abnormal Subcode 102: The re-leveling
running speed exceeds 0.1 m/ ◆◆ Check whether the encoder is used correctly
s.

- 281 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 101: The shorting
door lock circuit contactor
outputs for continuous 2s, but
the feedback is invalid and the
◆◆ Check the signal feature (NO, NC) of the
door lock is disconnected.
feedback contact on the shorting door lock
Subcode 102: The shorting
circuit contactor.
door lock circuit contactor has
Shorting door ◆◆ Check whether the shorting door lock circuit
no output, but the feedback is
lock circuit contactor acts properly.
Err47 valid for continuous 2s. 2B
contactor
Subcode 106: The door lock
abnormal.
feedback is detected as valid
before re-leveling.
Subcode 103: During re- ◆◆ Check whether the leveling and re-leveling
leveling or pre-open running,
signals are normal.
the output time of the shorting
◆◆ Check whether the re-leveling speed is set
door lock circuit contactor is
too low.
larger than 15s.
◆◆ Check whether the door machine system
Subcode 101: The consecutive works properly.
times that the door does not
Err48 Door open fault ◆◆ Check whether the CTB output is normal. 5A
open to the limit reaches the
setting in Fb-09. ◆◆ Check whether the door open limit signal
and door lock signal are normal.
◆◆ Check whether the door machine system
Subcode 101: The consecutive works properly.
times that the door does not
Err49 Door close fault ◆◆ Check whether the CTB output is normal. 5A
close to the limit reaches the
setting in Fb-09. ◆◆ Check whether the door close limit signal
and door lock signal are normal.
Subcode 101: Leveling signal ◆◆ Check whether the leveling and door zone
stuck is detected for three switches work properly.
consecutive times. ◆◆ Check the installation verticality and depth
Consecutive loss
Err50 of the leveling plates. 5A
of leveling signal Subcode 102: Leveling signal
◆◆ Check the leveling signal input points of the
loss is detected for three
MCB.
consecutive times.
◆◆ Check whether the steel rope slips.
◆◆ .
Subcode 101: Feedback data ◆◆ Check the power supply of the CTB.
CAN
of CANbus communication ◆◆ Check whether the 24 V power supply of the
Err51 communication 1A
with the CTB remains controller is normal.
fault
incorrect. ◆◆ Check whether there is strong-power inter-
ference on communication.
◆◆ Check the communication cable connection.
◆◆ Check whether the 24 V power supply of the
Subcode 101: Feedback data
HCB controller is normal.
of Modbus communication
Err52 communication ◆◆ Check whether the HCB addresses are re- 1A
with the HCB remains
abnormal peated.
incorrect.
◆◆ Check whether there is strong-power inter-
ference on communication.

- 282 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 101: The door lock
feedback signal remains active
3s after door open output,
with shorting door lock circuit
disabled.
Subcode 102: The states of the
door lock multi-way feedback
contacts are inconsistent 3s
◆◆ Check whether the door lock circuit is
after door open output.
short circuited.
Subcode 105: The door lock 1 ◆◆ Check whether the feedback contact of
shorting signal remains active the door lock contactor acts properly.
3s after door open output,
with shorting door lock circuit
enabled.
Subcode 106: The door lock 2
Err53 Door lock fault shorting signal remains active 5A
3s after door open output,
with shorting door lock circuit
enabled.
◆◆ Check whether the higher-voltage and
low-voltage door lock signals are inconsis-
Subcode 104: The higher-
tent. If the time when the MCB receives the
voltage and low-voltage door
two signals has a deviation of above 1.5s,
lock signals are inconsistent.
this fault is reported. This subcode is reset
at power-off and power-on again.
Subcode 107: The door lock
short circuit input parameter
◆◆ Check whether the door lock short circuit
is selected, but the feedback
feedback signal cable is not connected or is
signal is continuously
broken.
disconnected or is not
connected.
◆◆ Reduce the load.
Overcurrent Subcode 102: The current at
◆◆ Check the phase sequence of the motor.
Err54 at inspection startup for inspection exceeds 5A
startup 120% of the rated current. ◆◆ Change Bit1 of FC-00 to 1 to cancel the start-
up current detection function.
Subcode 101: During
automatic running of the
Stop at another ◆◆ Check the door open limit signal at the pres-
Err55 elevator, the door open limit 1A
landing floor ent floor.
is not received within the time
threshold in Fb-06.

- 283 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
Subcode 101: The door open/
close limit signal is active in
running.
Subcode 102: The door close ◆◆ Check the setting of door open/close limit
limit signal is inactive in signal NO/NC of F5-25.
running. ◆◆ Check the wiring of door open/close signal.
Door open/close Subcode 103: door open limit
Err56 signal and close limit signals are 5A
fault both valid
Subcode 104: The door close
limit signal is continuously
connected 3s after the door ◆◆ Check whether the door close limit signal is
is open. This fault subcode is always active.
detected after the door lock
bypass is set.
Subcodes 101, 102: The
Serial peripheral communication of the MCB ◆◆ Check the wiring between the control board
interface (SPI) with the DSP board of the and the drive board.
Err57 5A
communication drive unit is abnormal.
abnormal Subcode 103: The MCB does
◆◆ Contact the agent or Inovance.
not match the AC drive.
Subcode 101: The up slow- ◆◆ Check whether the signal feature (NO, NC) of
down switch and down slow- the slow-down switches and limit switches
down switch are disconnected
Shaft position are
simultaneously.
Err58 switches ◆◆ consistent with the parameter setting of the 4B
Subcode 102: The up limit
abnormal MCB.
feedback and down limit
◆◆ Check whether malfunction of the slow-
feedback are disconnected
down switches and limit switches exists.
simultaneously.
Err59 Reserved Reserved ◆◆ Reserved -

Err60 Reserved Reserved ◆◆ Reserved -

Err61 Reserved Reserved ◆◆ Reserved -

◆◆ Check whether F5-36 is set correctly.
◆◆ Check whether the analog input cable of
Analog input Subcode 101: The load cell
Err62 the CTB or MCB is connected incorrectly or 3B
cable broken analog input cable is broken.
broken.
◆◆ Adjust the load cell switch function.
◆◆ Check the NO/NC setting of the external fault
Subcode 101: The external
terminal.
Err64 External fault fault signal is continuously 5A
◆◆ Check the input signal state of the external
active for 2s.
fault terminal.

This fault is reported when the

◆◆ Check whether the brake is fully closed and
UCMP test UCMP function test is enabled.
Err65 whether the car does not move unintended- 5A
abnormal This fault is reported when the
ly.
car moves unintendedly.

This fault is reported when the

Braking force braking force test is enabled
Err66 ◆◆ Check the brake clearance. 5A
test abnormal and insufficient braking force
is detected.

- 284 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the grounding or short circuit
of the AFE or AC drive exists.
◆◆ Check whether the controller parameters are
set unreasonably.
Subcode 01: Overcurrent
◆◆ Check whether the power grid is abnormal
and whether output oscillation exists.
◆◆ Check any internal fault of the machine.
◆◆ Contact Inovance.
◆◆ Check whether the ambient temperature is
too high.
◆◆ Check whether the fan is faulty and whether
the air filter is clogged.
Subcode 02: AFE overheat ◆◆ Check whether the module is damaged.
Subcode 04: Bus undervoltage
◆◆ Test the circuit fault. Contact Inovance.
◆◆ Reduce the load if the load is too heavy.
◆◆ Check whether the bus voltage test is abnor-
Err67 AFE fault 5A
mal. Contact Inovance.
◆◆ Install a regen. resistor on the AC drive.
◆◆ Check whether the power grid voltage and
wiring are normal.
Subcode 06: Bus overvoltage
◆◆ Check model matching and conditions.
◆◆ Contact Inovance. Check whether the circuit
and the voltage loop are set reasonably.
◆◆ Check whether the matching of the machine
Subcode 07: AFE overload
power is reasonable.
Subcode 08: Power grid
overvoltage
Subcode 09: undervoltage of ◆◆ Check whether the power grid voltage is
the mains normal.
Subcode 10: overfrequency of ◆◆ Contact Inovance. Check whether the circuit
the mains is normal.
Subcode 11: underfrequency
of the mains

- 285 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check whether the three phases of power
Subcode 12: Power grid grid voltage are normal.
voltage asymmetric ◆◆ Check whether input cable connection is
Subcode 13: Power grid normal.
voltage phase lock fault ◆◆ Contact Inovance. Check whether the circuit
is normal.
Subcode 14: AFE current ◆◆ Check whether the three-phase input is nor-
asymmetric mal.
Subcode 15: Pulse-by-pulse ◆◆ Check whether the load is too large.
current limit fault
◆◆ Check whether the system is short-circuited
Subcode 16: Zero sequence
to ground.
current fault
Subcode 17: Current zero shift ◆◆ Contact Inovance. Check whether the circuit
fault is normal.
Subcode 19: CAN ◆◆ Check whether the MCB software supports
communication abnormal AFE.
Subcode 21: RS485
◆◆ Check whether F6-52 BIT2 in the MCB pa-
communication fault in
rameters is set reasonably.
parallel
Subcode 201/202: CAN ◆◆ Check whether the communication cable is
communication abnormal broken or in poor contact.
Subcode 23: Bus connection in ◆◆ Check bus connection and exchange the
wrong sequence polarity.

- 286 -
 7 Troubleshooting

Fault
Name Possible Causes Solution Level
Code
◆◆ Check the communication cable connection.
◆◆ Check whether the ARD power supply is nor-
mal.
Subcodes 22 and 103: ARD
◆◆ Check whether the 24 V power supply of the
communication fault
controller is normal.
◆◆ Check whether there is strong-power inter-
ference on communication.
◆◆ Check whether the load is normal.
Subcodes 1 to 3 and 8: ARD ◆◆ Check that the wiring is correct.
overcurrent fault
◆◆ Check whether the load is too large.
Subcode 10: ARD overload
◆◆ Contact Inovance.
◆◆ Check whether the battery wire is connected
correctly.
◆◆ Check whether the battery model is correct
Subcodes 4 to 7: ARD battery (48 V).
fault ◆◆ The battery life is reduced. Replace the bat-
tery.
◆◆ The machine operates too long or the ambi-
Err69 ARD fault ent temperature is too high. 1A
Subcode 11: ARD bus
overvoltage ◆◆ Check whether the battery level is within a
Subcode 12: ARD bus correct range.
undervoltage ◆◆ Check whether the battery voltage is normal.
Subcode 13: ARD drive unit ◆◆ Contact Inovance.
overvoltage
◆◆ Check whether the power grid voltage is
Subcode 16: Power grid input
normal and is incorrectly connected to 380 V.
overvoltage
◆◆ Contact Inovance.
◆◆ Power the control cabinet on and off again.
If the E69 subcode 21 reoccurs, test the
stuck situation.
Subcode 21: Relay stuck ◆◆ Test whether the main relay K4 is stuck.
◆◆ Test whether the drive unit relay K2 is stuck.
◆◆ Test whether the brake release relay K1 is
stuck.
◆◆ Test whether the lithium battery is damaged.
Subcode 21: Alarm of too low
◆◆ The lithium battery is discharged excessively
lithium battery level
and must be charged.

◆◆ Fault Err41 is not recorded in the elevator stop state.

◆◆ Fault Err42 is reset automatically when the door lock circuit is shorted or 1s after the fault oc-
curs in the door zone.
◆◆ If faults Err51, Err52, and E57 persist, they are recorded once every one hour.
NOTE

- 287 -