INTRODUCTION
RIHA-Tech Ventures is a leading service provider within the Amazon ecosystem, committed to enhancing
customer and partner experiences. Our team of skilled professionals works directly with Amazon, ensuring
seamless operations and exceptional service.
We specialize in optimizing performance, streamlining processes, and elevating customer satisfaction
through innovative solutions tailored to the dynamic needs of the market. Our services encompass logistics,
inventory management, customer service, and technical support, all delivered with precision and
professionalism.
Our reputation as a trusted partner in the Amazon community stems from our dedication to quality and a
customer-centric approach. At RIHA-Tech Ventures, your success is our success. Join us and experience
the difference that expertise and commitment can make.
HISTORY
RIHA-Tech Ventures was founded in 2020 with a vision to become a leading service provider within the
Amazon ecosystem. Recognizing the growing complexity of e-commerce and the increasing demand for
specialized support, our founders established RIHA-Tech Ventures to bridge the gap between Amazon and
its vast consumer base.
2021: Building Foundations
In our first year, RIHA-Tech Ventures quickly gained traction by delivering outstanding services in
logistics, inventory management, and customer support. Our emphasis on quality and efficiency helped us
forge strong relationships with clients, and we became known for our ability to streamline operations and
enhance customer satisfaction. By the end of 2021, we had expanded our team and our range of services,
positioning ourselves as a reliable partner.
2022: Expansion and Innovation
2022 marked a significant year of growth for RIHA-Tech Ventures. We introduced advanced technological
solutions to further optimize our services and meet the evolving needs of the market. Our team grew
substantially, and we opened new offices to accommodate our expanding operations.
2023: Scaling New Heights
In 2023, RIHA-Tech Ventures continued to scale new heights by expanding our service offerings and
entering new markets. We invested heavily in training and development to ensure our team remained at the
forefront of industry trends and best practices.
At RIHA-Tech Ventures, our journey from a startup in 2020 to an industry leader today is a testament to
our commitment to quality, innovation, and customer satisfaction. We look forward to continuing to serve
our clients with the same passion and dedication that has driven our success from the very beginning.
VISION
“Setting the standard for excellence in customer satisfaction, innovation, and operational efficiency.”
MISSION
"Our mission is to lead the Amazon service industry with innovative solutions and exceptional service,
empowering our employees to reach their highest potential in a dynamic work environment, and delivering
unparalleled customer experiences through reliable, efficient, and tailored support."
CORE VALUES
Our core values embody what is most important to us as an institution, and in how we work with each other,
our clients and our partners. They guide the decisions we make and the actions we take in carrying out our
mission.
SUSTAINABLE DEVELOPMENT GOAL (SDG)
Decent Work and Economic Growth
RIHA Tech Ventures is committed to promoting sustained, inclusive, and sustainable economic growth,
full and productive employment, and decent work for all. Through our services, we aim to:
1. Create Quality Jobs: Offer meaningful employment opportunities that promote skill
development and career advancement within the Amazon services sector, fostering a dynamic and
supportive work environment for our employees.
2. Support Entrepreneurship: Empower businesses, especially small and medium enterprises
(SMEs), to thrive in the global e-commerce market by providing the tools, expertise, and tailored
support they need to succeed and grow sustainably.
3. Foster Innovation: Drive economic growth by continuously innovating and enhancing our
service offerings, ensuring that our clients remain competitive and resilient in the ever-evolving
digital economy.
4. Enhance Operational Efficiency: Implement sustainable practices that improve operational
efficiency and reduce environmental impact, contributing to a more sustainable future for the global
economy.
By integrating our vision and mission with SDG 8, RIHA Tech Ventures is dedicated to making a positive
impact on the global economy while supporting sustainable development and prosperity for all.
CORPORATE SOCIAL RESPONSIBILITY (CSR)
At RIHA Tech Ventures, our commitment to Corporate Social Responsibility (CSR) is woven into the
fabric of our company culture and operations. Our CSR initiatives focus on four key areas: Environmental
Sustainability, Community Engagement, Employee Well-being, and Ethical Business Practices.
Environmental Sustainability
We are committed to reducing our environmental footprint and promoting sustainable practices throughout
our operations. Our initiatives include:
1. Eco-friendly Operations: Implementing energy-efficient processes and reducing waste in our
facilities.
2. Sustainable Products and Services: Offering services that help our clients reduce their
environmental impact, such as eco-friendly packaging solutions for Amazon sellers.
3. Green Partnerships: Collaborating with suppliers and partners who share our commitment to
sustainability.
4. Carbon Footprint Reduction: Investing in renewable energy sources and carbon offset programs
to minimize our carbon footprint.
Community Engagement
RIHA Tech Ventures is dedicated to giving back to the communities in which we operate. Our community
engagement initiatives include:
1. Volunteer Programs: Encouraging employees to volunteer their time and skills to support local
charities and community projects.
2. Educational Support: Partnering with educational institutions to provide resources, mentorship,
and internships for students interested in careers in technology and e-commerce.
3. Charitable Contributions: Donating a portion of our profits to charitable organizations that align
with our values and mission.
4. Community Development: Supporting local economic development through job creation and
support for small businesses.
Employee Well-being
Our employees are our most valuable asset, and their well-being is a top priority. We are committed to
creating a supportive and inclusive work environment that promotes personal and professional growth.
Our initiatives include:
1. Health and Wellness Programs: Providing comprehensive health benefits, wellness programs,
and resources to support employees' physical and mental well-being.
2. Professional Development: Offering continuous learning opportunities, training programs, and
career development resources to help employees achieve their full potential.
3. Work-Life Balance: Implementing flexible work arrangements and policies that support a healthy
work-life balance.
4. Diversity and Inclusion: Fostering a diverse and inclusive workplace where all employees feel
valued and respected.
Ethical Business Practices
Integrity and ethical conduct are at the core of our business operations. We are committed to
maintaining the highest standards of ethics and transparency in all our dealings. Our initiatives include:
1. Compliance and Governance: Adhering to all legal and regulatory requirements and maintaining
robust governance practices.
2. Transparent Reporting: Providing clear and transparent reporting on our financial performance,
CSR activities, and environmental impact.
3. Responsible Sourcing: Ensuring that our supply chain adheres to ethical standards, including fair
labor practices and environmental responsibility.
4. Stakeholder Engagement: Engaging with stakeholders, including customers, employees,
suppliers, and the community, to understand their needs and incorporate their feedback into our
business practices.
ORGANIZATIONAL STRUCTURE
RIHA-Tech Venture’s organizational structure ensures efficient operations and exceptional service within
the Amazon ecosystem. Led by the CEO, COO, and CFO our executive team provides strategic vision. Key
divisions include Operations, Customer Service, Sales and Marketing, Technology, Human Resources, and
Finance and Administration, each managed by dedicated vice presidents. Supporting roles in Legal and
Procurement further enhance our capabilities. This structure enables us to deliver superior service, foster
employee growth, and drive continuous innovation.
Hierarchical Chart
FUNCTIONS OF HR MANAGER / MANAGEMENT OF HR
The HR Manager at RIHA-Tech Ventures is responsible for a comprehensive range of functions essential
to the smooth operation and growth of the company. By effectively managing staffing, human resource
development, compensation and benefits, safety and health, and employee and labor relations, the HR
Manager ensures a productive, compliant, and positive workplace environment. This strategic role is vital
in supporting the company’s mission and fostering a motivated and capable workforce.
1. Staffing
Recruitment and Selection: Develops and implements effective recruitment strategies to attract top talent.
This includes job postings, career fairs, and collaboration with recruitment agencies.
Interviewing and Hiring: Conducts interviews, evaluates candidates, and makes hiring recommendations.
Ensures that new hires align with the company's culture and values.
Onboarding: Manages the onboarding process, ensuring new employees are effectively integrated into the
company. This includes orientation sessions, training, and providing necessary resources.
2. Human Resource Development
Training and Development: Identifies training needs and develops programs to enhance employees' skills
and knowledge. This includes in-house training, workshops, and external courses.
Performance Management: Implements performance appraisal systems to evaluate and improve
employee performance. Provides feedback, coaching, and development plans.
Career Development: Supports employees' career progression by identifying opportunities for
advancement and facilitating professional development activities.
3. Compensation and Benefits
Competitive Salaries: We offer industry-leading salary packages that are regularly reviewed and adjusted
to ensure they remain competitive.
Performance Bonuses: In addition to base salaries, we provide performance-based bonuses that reward
exceptional contributions and achievements.
Paid Time Off: Generous paid time off policies, including vacation days, sick leave, and holidays, to ensure
a healthy work-life balance.
Professional Development: We invest in our employees' growth with tuition reimbursement, access to
online courses, workshops, and certifications.
Flexible Work Arrangements: Flexible scheduling and remote work options to accommodate diverse
needs and promote work-life harmony.
4. Safety and Health
State-of-the-Art Facilities: Our workspaces are designed with ergonomics and safety in mind, featuring
modern equipment and layout to minimize risks.
Comprehensive Safety Training: Regular, mandatory safety training sessions for all employees, covering
the latest safety protocols, emergency procedures, and best practices.
24/7 Health Support: Access to health professionals and mental health counselors around the clock to
address any health concerns promptly.
Innovative Health Programs: Unique health initiatives, such as standing desks, walking meetings, and in-
house fitness classes, to encourage active and healthy lifestyles.
Healthy Work Environment: A smoke-free, clean, and green workplace that promotes overall well-being
and environmental responsibility.
5. Employee and Labor Relations
Employee Relations: Addresses employee concerns and grievances, ensuring fair and consistent
resolution. Promotes a positive workplace culture and open communication.
Labor Relations: Manages relationships with labor unions, including contract negotiations, handling
disputes, and ensuring compliance with collective bargaining agreements.
Policy Development: Develops and updates HR policies and procedures to ensure they are fair, compliant,
and aligned with the company's goals.
JOB RECRUITMENT
Job Description for hire Employees.docx
SELECTION METHOD
The selection process for a position at an organization typically involves several stages designed to assess
a candidate's qualifications, skills, and suitability for the role. Below is a general overview of a selection
method:
1.Job Vacancy Announcements: The RIHA-Tech Ventures posts job vacancies on its official website and
other relevant platforms. These announcements provide detailed information about the positions available,
including job responsibilities, qualifications, and requirements.
2.Online Application: Prospective candidates typically submit their applications online through RIHA-
Tech Venture’s career portal. The application process involves providing a resume or curriculum vitae
(CV), a cover letter, and other required documents.
3.Initial Screening: In this stage, the HR team meticulously reviews applications and resumes to identify
candidates who meet the basic qualifications and job requirements outlined in the job description. Those
who meet these criteria are shortlisted for further consideration.
4.Skills Assessment: Candidates are then given relevant tests to evaluate their technical skills, problem-
solving abilities, and other job-specific competencies. These assessments help gauge the candidate's
proficiency and suitability for the position.
5.Behavioral Assessment: Personality tests and behavioral assessments may be administered to gain
insights into the candidate's fit with the company culture and team dynamics. This step ensures alignment
with RIHA-Tech Venture’s values and working environment.
6.Preliminary Interview: Shortlisted candidates undergo a preliminary interview, which can be conducted
via phone or video call. This interview serves to assess the candidate's suitability for the role, as well as
their level of interest in joining RIHA-Tech Ventures.
7.Final Interview: Top candidates are invited for a final interview with the executive leadership team.
Selected candidates advance to a panel interview, which typically includes representatives from HR, the
hiring department, and senior management. This interview provides an opportunity for candidates to
discuss their vision, values, and how they envision contributing to RIHA-Tech Venture’s success.
8.Job Offers: Successful candidates receive formal job offers outlining the terms and conditions of
employment. This includes details about compensation, benefits, and other relevant employment terms.
9.On-boarding: Once candidates accept the job offer, they go through an onboarding process to integrate
them into the RIHA-Tech Ventures work environment. This may include orientation sessions, training, and
introductions to key colleagues and departments.
ORIENTATION
Welcome to RIHA-Tech Ventures! Our orientation program is designed to ensure you have a smooth and
successful transition into your new role. During your first week, you will receive an introduction to our
company's mission, values, and culture, as well as a detailed overview of our organizational structure and
key policies. You will also meet with your team and key stakeholders, and participate in comprehensive
training sessions tailored to your specific role. Our goal is to equip you with the knowledge and resources
you need to thrive and contribute effectively to our innovative and dynamic environment. We are excited
to have you on board and look forward to your valuable contributions!
Book-let.docx
TRAINING & DEVELOPMENT
At RIHA-Tech Ventures, training and development are crucial for maintaining a competitive edge and
achieving excellence within the Amazon ecosystem. Continuous learning equips our team with up-to-date
skills and knowledge, enhancing job performance and supporting career growth. This not only boosts
employee satisfaction and retention but also drives innovation and efficiency in our operations. By
prioritizing training and development, we ensure our staff is well-prepared to meet the evolving demands
of Amazon's fast-paced environment, ultimately contributing to our company's success.
Key Components of Our Training & Development Program:
1.Onboarding Training:
our onboarding training is designed to ensure new hires are well-equipped for success within the Amazon
ecosystem. We provide comprehensive instruction on Amazon’s policies, culture, and operational
standards, including detailed training on essential tools and processes. This training is vital for acclimating
employees quickly and effectively, minimizing the learning curve and boosting productivity from day one.
Unlike other programs, our onboarding includes interactive sessions, hands-on activities, and direct access
to key contacts within the company for personalized guidance. This holistic approach not only builds
confidence but also fosters a strong sense of belonging and readiness to contribute immediately.
2. Continuous Learning:
E-learning courses and regularly updated training materials ensure employees stay current with Amazon's
latest tools and industry standards.
3. Hands-On Workshops: Practical workshops led by Amazon experts develop technical skills and
problem-solving abilities through interactive sessions.
4. Personalized Development Plans: Tailored growth paths, based on individual career goals and
performance feedback, support employee development within the Amazon framework.
5. Mentoring and Coaching: Mentorship programs and coaching sessions provide guidance, career advice,
and opportunities for leadership skill enhancement within Amazon operations.
6. Professional Certifications and Conferences: Support for obtaining relevant Amazon certifications
and attending industry conferences to enhance professional credentials and knowledge.
7. Leadership Development: Specialized programs identify and nurture potential leaders, focusing on
strategic thinking and effective management within Amazon's dynamic environment.
8. Performance Evaluation and Feedback: Regular performance reviews and constructive feedback help
employees improve and achieve their full potential in the Amazon ecosystem
ACR REPORT
Confidential
Part 1: Personal Information
• Name:
• Age:
• DOB:
• CNIC:
• Designation:
• Experience:
• ACR Period: 2023-2024
Part 2: Job Description
Part 3: Performance
Evaluation Criteria
Criteria Very Good (A) Good (B) Average (C) Below Average (D)
1. Intelligence
2. Problem Solving
Skills
3. Creativity
4. Punctuality
5.Knowledge
6.Teamwork
7.Communication
Skills
8.Leadership
ability
9.Critical thinking
10.Logical
Building
Part 4: Overall Rating and Recommendations
• Overall Rating (Good, Worst, Average):
• Fitness for Promotion (Yes/No):
Reporting Officer Remarks:
• DOO:
• DCS:
• DSM:
• COT:
• DHR:
• DFA:
BENEFITS & COMPENSATION
Riha-Tech Ventures global benefit programs are available to you and your family members from your first
day of employment, throughout your career. These benefits programs are designed with flexibility in mind
to optimize those benefits that are most meaningful to you This leaflet provides you with an overview of
your benefits, it is applicable to Open and Term Staff appointed in the workplace.
Competitive Salaries:
▪ We ensure that our employees are compensated at or above market rates, based on industry
benchmarks and regular market analysis. This helps us attract and retain top talent while rewarding
high performance.
Performance-Based Bonuses:
▪ In addition to base salaries, we offer performance-based bonuses to recognize and reward
exceptional individual and team contributions. This aligns employees’ efforts with the company's
strategic goals and promotes a culture of excellence.
Health Insurance:
▪ Comprehensive Medical Insurance Plan (MIP) for employees and eligible dependents.
▪ Coverage includes Medical, Dental, Pharmacy, and Vision.
▪ Eligible dependents include a legal spouse or registered domestic partner and children up to the age
of 26.
Paid Time Off:
▪ Annual leave: 26 working days per year, accruing daily; increases to 30 days after 10 years of
service.
▪ Sick leave: 15 working days per year, accrued daily.
Child Planning Benefit:
▪ Provides financial support for staff planning to have a child through legal adoption or birth.
Short-Term Family Leave:
▪ Leave for caring for family members due to illness, unplanned day care needs, or school closures.
▪ Up to 10 sick days can be used for unplanned family needs.
Unique Perks:
▪ We offer unique perks such as flexible work arrangements, remote work options, wellness
programs, and employee discounts on various services and products. These perks enhance the
overall employee experience and promote a positive work environment.
