Document Report

Supply of Technical Support

Service
For Infoblox Dns Gn Traffic
Controller Implementation

Method Operation Procedure

MOP- Modify APN Byu on
DNS View Jatim
Release Date

07/30/2025

PT. Packet Systems Indonesia

Manhattan Square
Mid Tower - 25/f
Jl. TB Simatupang kav. 1s
Jakarta 12560 – Indonesia

P +62-21-2971-0500
F +62-21-2971-0555
www.packet-systems.com
Document Control
Company Name Name Signature

Author(s): Packet Systems Edi Supriyanto

Quality Control: Packet Systems Agus Wibowo

Approval: Telkomsel Helmi Setiawan

Release History
Affected
Version Publish date Remarks/Change Notice
Pages
1.0 July 30th, 2025 All First Release

Resource Requirement

Party Role Location Person In Charge Contact

Number
PSI Team Leader Remote Agung 0813-1531-7373
Taufiqurrakhman
PSI Lead Engineer Remote/Onsite Juang G Saputra 0813-8113-7111
PSI Engineer Remote/Onsite Edi Supriyanto 0813-8714-2443
PSI Engineer Remote/Onsite Agus Wibowo 0812-1915-7965
Telkomsel PSO Remote Helmi Setiawan 0811-272-527

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 1
Escalation Procedure

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 2
Escalation Contact

Manager Eli Lama Sabachtani Sinaga

Managed Services Operations 0812-80134069
[email protected]
Associate Vice President Samrony Eka Fauzi
Managed Services Operations 0811-8406756
[email protected]
Director Wiryanto Yuwono
Managed Services Operations 0817-128000
[email protected]
President Director Handy Surya Wirawan
0811-932000
[email protected]

Confidentiality, copyright and other intellectual property rights

The information contained herein is confidential and proprietary to Packet Systems. It may not be disclosed or transferred,
directly or indirectly, to any third party without the explicit written permission of Packet Systems.
ll rights reserved. No part of this document may be reproduced, stored in a retrieval system, translated, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission
of Packet Systems.
Copyright and other Intellectual property rights in any original programs, specifications, reports or other items arising in the
course of, or resulting from the project shall remain the property of Packet Systems although Telkomsel shall have a non-
exclusive and non-transferable license to all such items for its own purposes. nothing in this agreement shall enable either
party to make use of any intellectual property rights vested in the other party prior to the commencement of this assignment.

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 3
Table of Content
CONFIDENTIALITY, COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS ........... 3

TABLE OF CONTENT ................................................................................................................................ 4

LIST OF FIGURE......................................................................................................................................... 4

1. INTRODUCTION .................................................................................................................................. 1
1.1 Preface 1
1.2 Risk Analysis 1
1.3 Telkomsel Infoblox Topology 2

2. SUMMARY ACTIVITY ........................................................................................................................ 3

2.1 Overview Modify APN Byu on DNS View Jatim 3
2.2 Phase A – Preparation 4
2.3 Phase B – Implementation 6
2.4 Phase C – Monitoring 9

3. FAILURE PROCEDURE .................................................................................................................. 11

3.1 Detail Rollback 12

4. SUMMARY OF MIGRATION RESULT .......................................................................................... 13

DOCUMENT ACCEPTANCE CERTIFICATE ....................................................................................... 14

List of Figure
Figure 1 Current Logical Telkomsel Infoblox ............................................................................................ 2
Figure 2 CSV File for Delete Existing Record .......................................................................................... 6
Figure 3 CSV File for Add New Record ..................................................................................................... 7

List of Table
Table 1 Attached Devices ............................................................................................................................ 1

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 4
1. Introduction

1.1 Preface
The purpose of this document is to provide detailed step-by-step guide to success Modify APN
Byu on DNS View Jatim. The document will also provide sufficient configuration details, verification
method and fallback plan to be used during Modify APN Byu on DNS View Jatim implementation
activity.

1.2 Risk Analysis

During Modify APN Byu on DNS View Jatim implementation activities it is anticipated that dns
service record will be changed limited to 2G,3G & 4G record in DNS View Jatim.Therefore all dns
client like sgsn or mme in DNS View Jatim must aware to dns resource record format which have
modifiying on Regional Jatim Telkomsel.

1.2.1 Attached Infoblox Dns Gn Device Modify APN Byu on DNS View Jatim

Serial Number Type Hostname site Role

2205202101701614 TE-2225 gridmastergn.brn.telkomsel buaran Grid Master
2205202012702775 TE-2225 gmcgn.tbs.telkomsel tbs Grid Master Candidate
2205202001700293 TE-2215 ib-gn.ahz.telkomsel medan Grid member
2205202001700294 TE-2215 ib-gn.bjb.telkomsel banjar masin Grid member
2205201912700091 TE-2215 ib-gn.bpp.telkomsel balik papan Grid member
2205201911700539 TE-2215 ib-gn.soetta.telkomsel bandung Grid member
2205202001700295 TE-2215 ib-gn.gayungan.telkomsel Gayungan Grid member
2205201912700099 TE-2215 ib-gn.gombel.telkomsel Gombel Grid member
2205202001700283 TE-2215 ib-gn.marpoyan.telkomsel Marpoyan Grid member
2205201911700534 TE-2215 ib-gn.sudiang.telkomsel Makasar Grid member
2205202001700291 TE-2215 ib-gn.plg.telkomsel palembang Grid member
2205202001700250 TE-2215 ib-gn.renon.telkomsel Renon Grid member
2205201912700068 TE-2215 ib-gn.solobaru.telkomsel Solo Grid member
2205201911700547 TE-2215 ib-gn.hrm.telkomsel surabaya Grid member
2205202101701604 TE-2215 ib-gn.tbs.telkomsel tbs Grid member
2205202012702790 TE-2215 ib-gn.brn.telkomsel Buaran Grid member
2205201912700085 TE-2215 ib-gn.brn2.telkomsel Buaran Grid member
2205201911700531 TE-2215 ib-gn. Jayapura.telkomsel Jayapura Grid member
Table 1 Attached Devices

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 1
1.3 Telkomsel Infoblox Topology

Figure 1 Current Logical Telkomsel Infoblox

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 2
2. Summary Activity
2.1 Overview Modify APN Byu on DNS View Jatim
SRV (service location) records queries directly to hosts that provide specific services.
Modifying srv weight allows you to distribute the load between target hosts, the higher the number
the more hosts handle the load (compared to other target hosts). Greater weight gives the target
host a higher probability of being chosen. Each phase will be divided into sections that can be done
independently of each other.

Modify APN Byu on DNS View Jatim will follow this order:
Phase A Preparation
Phase B Implementation
Phase C Monitoring

The following table summarized the individual activity summary for implement Modify APN Byu
on DNS View Jatim Telkomsel It also shows the task owner and time estimate for each task:

Modify APN Byu on DNS View Jatim Task

Schedule
Owner
Phase Task Summary
A. Preparation
Full configuration backup from existing PSI/TSEL
A1 15 Minutes
appliance
B. Implementation
B1 Delete Existing Record PSI/TSEL 15 Minutes
B2 Add New Record PSI/TSEL 30 Minutes
B3 Verification PSI/TSEL 30 Minutes
C. Monitoring
Monitoring Systems Performance and DNS
C1 PSI/TSEL 30 Minutes
Statistic

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 3
2.2 Phase A – Preparation
2.2.1 Phase A1
Phase A1 Details
Phase Number A1
Phase Description Full configuration backup from existing appliance
Phase Start 23.00

Phase Duration 23.00 – 23.15 WIB

Phase Downtime None

Phase Dependencies -

Impact Analysis -

Related Device(s) gridmastergn.brn.telkomsel

Phase A1 Tasks: Full configuration backup from existing appliance
In this task we will save latest backup configuration from gridmastergn.brn.telkomsel
before activity started.

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 4
2.2.2 Phase A - Preparation
N Downti Expected
Task Command or Detail task Verify Time PIC
o me Result
Logon into gridmasterbrn.telkomsel
• Go into the Management Console > Grid >
Check file on 15 Backup Grid
Grid Manager > Backup > Grid Backup
backup existing download file Minutes configuration
1 Select Grid manual backup and click OK No PSI/TSEL
configuration location complete 23.00 – complete
• Go into the Management Console > Grid >
successfully 23.15 successfully
Grid Manager > Backup > DTC Backup
Select DTC manual backup and click OK
Total TIME 15 minutes

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 5
 2.3 Phase B – Implementation
2.3.1 Phase B1 Details
Phase Number B1
Phase Description Delete Existing Record
Phase Start 23.15

Phase Duration 23.15 – 23.30 WIB

Phase Downtime None

Phase Dependencies -

Impact Analysis -

Related Device(s) All grid master and grid member with running dns service

Phase B1 Tasks: Delete Existing Record

In this task, we will Delete Existing Record:
NONDTC :
header-arecord
address* _new_address
fqdn* _new_fqdn
comment create_ptr
creator
ddns_principal
ddns_protected
disabled ttl view
arecord 221.132.236.161 byu.mnc010.mcc510.gprs apn byu to GGSBY3 SPU group1 STATIC
FALSE Reg_6_Jatim
arecord 221.132.236.167 byu.mnc010.mcc510.gprs apn byu to GGSBY3 SPU group2 STATIC
FALSE Reg_6_Jatim
header-srvrecord
fqdn* _new_fqdn
port* _new_port
priority*
_new_priority
target* _new_target
weight*_comment
new_weight
creator
ddns_principal
ddns_protected
disabled ttl view
srvrecord pgw-byu.node.epc.mnc010.mcc510.3gppnetwork.org 2123 100 pgwsby3-spu1.node.epc.mnc010.mcc510.3gppnetwork.org 22 Pool PGW APN
STATIC
FALSE
BYU 600 Reg_6_Jatim
srvrecord pgw-byu.node.epc.mnc010.mcc510.3gppnetwork.org 2123 100 pgwsby3-spu2.node.epc.mnc010.mcc510.3gppnetwork.org 23 Pool PGW APN
STATIC
FALSE
BYU 600 Reg_6_Jatim
srvrecord pgw-byu.node.epc.mnc010.mcc510.3gppnetwork.org 2123 100 smfgyg1.node.epc.mnc010.mcc510.3gppnetwork.org 5 Pool PGW APN
STATIC
FALSE
BYU 600 Reg_6_Jatim

Figure 2 CSV File for Delete Existing Record

2.3.2 Phase B2 Details
Phase Number B2
Phase Description Add New Record
Phase Start 23.30

Phase Duration 23.30 – 00.00 WIB

Phase Downtime None

Phase Dependencies -

Impact Analysis -

Related Device(s) All grid master and grid member with running dns service

Phase B2 Tasks: Add New Record

In this task, we will Add Record:
NONDTC:

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 6
header-arecord
address* _new_address
fqdn* _new_fqdn
comment create_ptr
creator
ddns_principal
ddns_protected
disabled ttl view
arecord 221.132.236.161 byu.mnc010.mcc510.gprs apn byu to GGSBY3 SPU group1 STATIC
TRUE 600 Reg_6_Jatim
arecord 221.132.236.167 byu.mnc010.mcc510.gprs apn byu to GGSBY3 SPU group2 STATIC
TRUE 600 Reg_6_Jatim
header-srvrecord
fqdn* _new_fqdn
port* _new_port
priority*
_new_priority
target* _new_target
weight*_comment
new_weight
creator
ddns_principal
ddns_protected
disabled ttl view
srvrecord pgw-byu.node.epc.mnc010.mcc510.3gppnetwork.org 2123 100 pgwsby3-spu1.node.epc.mnc010.mcc510.3gppnetwork.org 0 Pool PGW APN
STATIC
TRUE
BYU 600 Reg_6_Jatim
srvrecord pgw-byu.node.epc.mnc010.mcc510.3gppnetwork.org 2123 100 pgwsby3-spu2.node.epc.mnc010.mcc510.3gppnetwork.org 0 Pool PGW APN
STATIC
TRUE
BYU 600 Reg_6_Jatim
srvrecord pgw-byu.node.epc.mnc010.mcc510.3gppnetwork.org 2123 100 smfgyg1.node.epc.mnc010.mcc510.3gppnetwork.org 50 Pool PGW APN
STATIC
FALSE
BYU 600 Reg_6_Jatim

Figure 3 CSV File for Add New Record

2.3.3 Phase B3 Details

Phase Number B3
Phase Description Verification
Phase Start 00.00

Phase Duration 00.00 – 00.30 WIB

Phase Downtime None

Phase Dependencies -

Impact Analysis -

Related Device(s) All grid master and grid member with running dns service

Phase B3 Tasks: Clear DNS Cache & Test LBDN

In this task, we will
- Clear DNS Cache (if needed) on View Jatim ,
- Clear Cache from client (SGSN/MME),
- Do test LBDN from DNS
- Do test DIG from client (SGSN/MME)

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 7
2.3.4 Phase B – Implementation
Downt Expected
Task Command or Detail task Verify Time PIC
No ime Result
login into gridmastergn.brn.telkomsel GUI go to Data 15
Management > DNS > > left click toolbar CSV import, , minute
PSI Existing
select type delete of import to delete click next, select s
Delete Existing File Import has & Record will
1 option to “on error to skip to the next row and continue” No 23.15
Record successfull Telko be deleted
choose csv file that we have created (Figure 2). Click next –
msel in Jatim
and preview csv file click import to start import csv file. csv 23.30
import file progress will show csv file import status. WIB
login into gridmastergn.brn.telkomsel GUI go to Data 30
Management > DNS > > left click toolbar CSV import, , minute
PSI New
select type add of import to add click next, select option to s
Add New File Import has & Record will
2 “on error to skip to the next row and continue” choose csv No 23.30
Record successfull Telko be added
file that we have created (Figure 3). Click next and preview –
msel in Jatim
csv file click import to start import csv file. csv import file 00.00
progress will show csv file import status. WIB
30
New record
- Clear DNS Cache (if needed) on View Jatim, Clear minute PSI
New record already already
Cache from client (SGSN/MME), do test LBDN from DNS s &
3 Verification appropriate with the No appropriate
& dig from client (SGSN/MME) 00.00 Telko
design with the
– msel
design
00.30
Total 75 Minutes

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 8
2.4 Phase C – Monitoring
2.4.1 Phase C1 Details

Phase Number C1
Phase Description Monitoring Systems Performance and Dns Statistic
Phase Start 00.30

Phase Duration 00.30 – 01.00

Phase Downtime None

Phase Dependencies -

Impact Analysis -

Related Device(s) All grid master and grid member with running dns service

Phase C1 Tasks: Monitoring Systems Performance and Dns Statistic

In this task, we will do close monitoring to all grid master and grid member Dns Gn Systems
Performance and Dns Statistic

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 9
2.4.2 Phase C - Monitoring Systems Performance and Dns Statistic

Downtim Expected
N Task Command or Detail task Verify Time PIC
e Result
o
Logon into gridmasterbrn.telkomsel,
capture :
• Dashboard > Grid status
30 systems & DNS
Monitoring Systems • Dashboard > Systems Activity Check systems &
minutes PSI/T performance
1 Performance and Dns Monitor DNS performance No
00.30 – SEL working
Statistic • Reporting > home dashboard for working normally
01.00 normally
DNS Query Rate by member
• Reporting > home dashboard for
DNS Cache Ratio by member
Total 30 minutes

Phase C - TASK SUCCESS CRITERIA

- TAC SRV Weight in DNS View Jatim have proper value as required configuration.
- Check systems & DNS Gn performance working normally
- 2G 3G & 4G KPI running well after srv modifiying

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 10
3. FAILURE PROCEDURE
1. Resolve the problem, if possible (Time limit is 4:00 AM).

2. Rollback all related Infoblox to the latest backup configuration:

2.1 Bring back into previous configuration, to weight before

2.2 Restore configuration if necessary

3. coordination monitoring after rollback with customer and team leader

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 11
 3.1 Detail Rollback
No Task Command or Detail task Verify Downtime Time PIC Expected Result
login into gridmastergn.brn.telkomsel GUI go
to Data Management > DNS > > left click
toolbar CSV import, , select type delete of
import to delete click next, select option to “on File Import
Delete New PSI & New Record will be
1 error to skip to the next row and continue” has No 30 minutes
Record Telkomsel deleted on Jatim
choose csv file that we have created (Figure successfull
3). Click next and preview csv file click import
to start import csv file. csv import file progress
will show csv file import status.
login into gridmastergn.brn.telkomsel GUI go
to Data Management > DNS > > left click
toolbar CSV import, , select type add of import
to add click next, select option to “on error to File Import
Add Previous PSI & Previous Record will be
2 skip to the next row and continue” choose csv has No 15 minutes
Record Telkomsel add on Jatim
file that we have created (Figure 2). Click next successfull
and preview csv file click import to start import
csv file. csv import file progress will show csv
file import status.
• Connect to grid master management
Step 2. OR console
Step 3. Restore the • Go to menu Grid -> Grid Manager Configuration Bring back Grid
Step 1. 3 Systems • Click restore and select backup file to restore file restore No 30 minutes PSI Telkomsel into previous
configuration, grid configuration successfully configuration
if necessary • Click restore and select backup file to restore
DTC configuration
Total Before 4:00 AM all
75 Minutes PSI
servises recovered

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 12
4. Summary of Migration Result

Migration Tasks Summary Status

Phase Task Summary
A. Preparation
A1
Full configuration backup from existing
appliance Pass: □Fail: □
B. Implementation
B1 Delete Existing Record Pass: □Fail: □
B2 Add New Record Pass: □Fail: □
B3 Verication Pass: □Fail: □
C. Monitoring
C1
Monitoring Systems Performance and Dns
Statistic Pass: □Fail: □

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 13
 Document Acceptance Certificate

Project Name : Modify APN Byu on DNS View Jatim

System Description : Infoblox

Document Version : V1.0

This Method Operation Procedure describes the steps necessary to verify upgrading on device in
Telkomsel premises and have been agreed to by Telkomsel and PSI.

Name Name

Title Title

Company Company

Signature Signature

Date Date

Remarks:

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 14
 www.packet-systems.com

Company Confidential – Client / Vendor Information

© PT Packet Systems Indonesia Page 15