Navya Sri Tellapati

Albany, New York, United States (Willing to Relocate)|+1-518-389-9797 | navyasritellapati@[Link] | ï Linkedin

Production Support Engineer with 3 years of experience supporting financial systems and solving real-time issues in
high-stakes environments. Committed, reliable, and known for strong communication skills and analytical thinking.
Proven track record in automation, incident management, and DevOps pipelines using Python, SQL, and cloud tools
(AWS, Docker).

E XPERIENCE
• Wiley Edge January 2022 - August 2023
Production Support Analyst onsite @ State Street Corporation Hyderabad, India
◦ Provided Level 2 production support for critical corporate banking applications, including cash management and
transaction platforms, ensuring stability and performance across global time zones (EMEA, APAC, NA).
◦ Triaged and resolved incidents and service requests using ServiceNow, coordinating with development,
infrastructure, and business teams to minimize downtime and SLA breaches.
◦ Developed dashboards in Tableau and ServiceNow Performance Analytics to track incident trends, SLA adherence,
and system health, enabling visibility for operations and audit teams.
◦ Collaborated with Site Reliability Engineering teams to enhance system observability by designing robust
monitoring and alerting workflows using ServiceNow dashboards and Linux-based shell scripts. Reduced mean
time to detection and improved incident response efficiency.
◦ Designed and documented end-to-end disaster recovery workflows aligned with ITIL best practices. Conducted
BCP simulations and compliance audits, strengthening resilience and regulatory adherence for mission-critical
financial systems.
◦ Reviewed change requests and deployment plans to ensure production readiness and stability; acted as a
gatekeeper for production environments during major releases and post-deployment verifications.
◦ Contributed to internal knowledge base, SOPs, and BCP testing procedures to support rapid recovery and maintain
compliance during continuity events.
◦ Used tools such as Excel, Python, and PowerShell to analyze daily change records, generate SLA breach reports,
and validate infrastructure telemetry.
• University at Albany, SUNY August 2024 - January 2025
Depament Grader Albany, NY
◦ Evaluated assignments, quizzes, and exams for undergraduate Computer Science courses with a focus on
maintaining data integrity and consistency in instructional outcomes.
◦ Delivered targeted feedback to support learning outcomes and academic development, contributing to student
success data collection and analysis.
• GoWin Consultancy Services May 2024 - April 2025
Support Analyst Remote
◦ Architected and implemented a scalable Order Management System by developing robust ETL pipelines that
ingested, transformed, and loaded high-volume data from both online and offline sources into structured SQL
databases.
◦ Developed and maintained efficient SQL queries to streamline data retrieval across multi-source datasets,
significantly enhancing reporting speed and system performance.
◦ Engineered Python scripts to perform CRUD operations on MySQL databases, supporting dynamic order
workflows and automated reporting modules.
◦ Implemented automated alert systems and milestone-based tracking to proactively manage order workflows,
boosting operational responsiveness and reducing manual overhead by 70%.
◦ Contributed to cloud-based DevOps pipelines by integrating Git version control and Docker containers into CI/CD
workflows on DigitalOcean and Automated builds and deployments.
• NYS Office of ITS February 2025 - May 2025
Production Support Analyst Albany, NY
◦ Supported financial reporting systems on Oracle EPM and Linux servers by managing scheduled data loads,
troubleshooting job failures, and resolving runtime anomalies during nightly operations.
◦ Built shell and Python scripts to automate batch data transformation from Excel sheets to Essbase cubes, reducing
dependency on manual data prep and increasing reliability.
◦ Monitored integration jobs and scheduled tasks via ServiceNow, logging issues, tracking SLA compliance, and
coordinating escalations with infrastructure and planning teams.
◦ Participated in post-deployment verification of Groovy business rules and Java-based transformation components,
ensuring data integrity across budget planning modules.
 ◦ Contributed to internal reporting through Narrative Reporting dashboards, helping business users track key
budgeting metrics and workflow status in real time.
◦ Maintained change documentation, deployment notes, and support handoffs to improve process transparency and
streamline issue resolution during key budget windows.

E DUCATION
• University at Albany, State University of New York August 2023 - May 2025
MS Computer Science - 3.7/4.0 Albany, NY
• RVR & JC College of Engineering July 2018 - May 2022
[Link] Computer Science and Engineering - 9.4/10.0 Guntur, India
S KILLS
• Programming Languages SQL, Python, Java, Groovy, Shell Scripting
• Infrastructure & Platforms Linux, Oracle EPM (EPBCS, Narrative Reporting), SQL Server, MySQL
• Incident Management & ITSM Tools ServiceNow (Incident, Problem, Change Management), SLA Monitoring,
Runbook & KDB Documentation
• Automation & Scripting ServiceNow Flow Designer, Bash, PowerShell, Python (for job automation, health
checks)
• Monitoring & Reporting Tableau, Power BI, ServiceNow Dashboards, Narrative Reporting, Performance
Analytics
• Build & Deployment Tools Git, CI/CD pipelines
• Cloud & DevOps Tools AWS (EC2, S3, RDS, Lambda), DigitalOcean, Docker
• Collaboration & Documentation JIRA, Microsoft Office Suite, Agile Practices, SOP Creation, Audit & Compliance
Reporting

H ONORS AND AWARDS

• Model Employee January 2023
State Street Corporation
◦ Recognized for stepping beyond core responsibilities by actively contributing to team initiatives, mentoring peers
and new joiners, and supporting cross-functional duties.

V OLUNTEER E XPERIENCE
• ACM Student Member November 2018 - December 2021
ACM
◦ Led the logistics for college-level hackathons, fostering innovation and collaborative problem-solving among
students.
◦ Maintained and coordinated activities for a coding club, including technical quizzes, coding challenges, and peer
learning sessions, engaging 50+ participants regularly.

C ERTIFICATIONS
• Certified in Java, Python, and SQL by NPTEL
• Professional Certificate in ITIL Foundation by mthree