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0% found this document useful (0 votes)
9 views1 page

Chat Transcript

Uploaded by

giammettajoseph
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Raina:Thank you for contacting PlayStation, my name is Raina how may I assist you

today?Remember: Please do not refresh your screen as it will disconnect the chat
session. Thanks!Me:Hello, I’m Joseph and I lost my password and wanted to reset my
birthdate and passwordRaina:Hey there! I can definitely take a look at that with
you. May I please get your full name and phone number for our contact records?
Me:I’m Joseph Giammetta and my phone is +1 (516) 652-0420 Raina:Thank you! So we
wouldn't be able to change the date of birth on the account but we can definitely
look into resetting the password.Raina:May I get your Online ID?Me:Email or
username this birthdate is killing me I put a random date because I was younger and
I forgot it Me:My username is Joethebro905 Raina:I understand. That definitely
happens a lot! I'm sorry about that. But thanks for that.Raina:What email are you
using to sign into the account?Me:[email protected] Me:I regret that email
Raina:And you have access to this email, correct?Me:Yes Raina:Oh really? Why do you
regret it?Me:It sounds weird Me: It’s fine I guessRaina:When I first read it I
thought it was the word girl. But no it doesn't sound too weird to me! Trust me
I've seen a lot of weird or long emails.Me:Ok that’s good to know Raina:Are you
able to delete the password reset emails you've sent yourself?Raina:I can send you
a new password reset email! This one will not ask you for the date of birth.Me:I
think so Me:Ok that helpsRaina:Okay great! I just sent it out to
you.Me:YesMe:Should I open it cause it says it will delete the chat Raina:Oh it
shouldn't disconnect right away but you can go ahead and update your password and
sign into the account!Raina:Was there anything else I could assist you with today?
Me:So I can’t every change the date of birthMe:Ever*Raina:Unfortunately not. I can
refer you to our support article on how to update your personal information.
https://support.playstation.com/s/article/How-to-Update-Personal-Information-on-
your-PSN-Account?language=en_USMe:Ok thx Raina:Of course! My pleasure.Raina:Thanks
for chatting in today! You will receive a quick 6 question Satisfaction Survey when
you click 'END CHAT.' We definitely value your opinion and would love to know how
this experience was for you. I hope you have a great rest of your day!Me:Well thank
you fro this conversation btw you’ve been talking to a 12 year old

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