Raina:Thank you for contacting PlayStation, my name is Raina how may I assist you

today?Remember: Please do not refresh your screen as it will disconnect the chat
session. Thanks!Me:Hello, I’m Joseph and I lost my password and wanted to reset my
birthdate and passwordRaina:Hey there! I can definitely take a look at that with
you. May I please get your full name and phone number for our contact records?
Me:I’m Joseph Giammetta and my phone is +1 (516) 652-0420 Raina:Thank you! So we
wouldn't be able to change the date of birth on the account but we can definitely
look into resetting the password.Raina:May I get your Online ID?Me:Email or
username this birthdate is killing me I put a random date because I was younger and
I forgot it Me:My username is Joethebro905 Raina:I understand. That definitely
happens a lot! I'm sorry about that. But thanks for that.Raina:What email are you
using to sign into the account?Me:[email protected] Me:I regret that email
Raina:And you have access to this email, correct?Me:Yes Raina:Oh really? Why do you
regret it?Me:It sounds weird Me: It’s fine I guessRaina:When I first read it I
thought it was the word girl. But no it doesn't sound too weird to me! Trust me
I've seen a lot of weird or long emails.Me:Ok that’s good to know Raina:Are you
able to delete the password reset emails you've sent yourself?Raina:I can send you
a new password reset email! This one will not ask you for the date of birth.Me:I
think so Me:Ok that helpsRaina:Okay great! I just sent it out to
you.Me:YesMe:Should I open it cause it says it will delete the chat Raina:Oh it
shouldn't disconnect right away but you can go ahead and update your password and
sign into the account!Raina:Was there anything else I could assist you with today?
Me:So I can’t every change the date of birthMe:Ever*Raina:Unfortunately not. I can
refer you to our support article on how to update your personal information.
https://support.playstation.com/s/article/How-to-Update-Personal-Information-on-
your-PSN-Account?language=en_USMe:Ok thx Raina:Of course! My pleasure.Raina:Thanks
for chatting in today! You will receive a quick 6 question Satisfaction Survey when
you click 'END CHAT.' We definitely value your opinion and would love to know how
this experience was for you. I hope you have a great rest of your day!Me:Well thank
you fro this conversation btw you’ve been talking to a 12 year old